# Page 5 | Firmex Virtual Data Room Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Firmex Virtual Data Room the right Virtual Data Room solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131320/Firmex-Virtual-Data-Rooms/reviews --- Firmex Virtual Data Room 4.8 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Firmex Virtual Data Room ## Showing most helpful reviews Showing 101-125 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Stefan M. Associate Director Accounting Used the software for: 2+ years ### "Firmex Review" April 22, 2023 5.0 Very good, \[sensitive content hidden\] is an excellent Account Manager. Any questions are answered quickly and with support. Pros Very easy to use with every feature that is required for our business unit and clients. Cons Difficult to find reporting and total usage. Reason for choosing Firmex Virtual Data Room n/a. Review Source Response from Firmex May 5, 2023 Thanks for the feedback on the user experience and how easy the platform is to use, it is something we are always aiming for. Our reports are located in the reporting tab if you have the appropriate user access. There are analytics on document activity, user activity, as well as advanced reports for admin users. I would be interested to better understand what you mean by total usage, feel free to email me if you'd like help. Gabe M. Transaction Manager Renewables & Environment Used the software for: 1-2 years ### "Critical Tool for Large Transactions! " September 28, 2023 4.0 We've been happy with the tool! Pros User groups and access customizability allow for hosting complex RFPs and RFIs with certainty. Cons User interface could be slightly modernized but that's more of a superficial item. Review Source Response from Firmex October 23, 2023 Thanks for the feedback on using Firmex for RFP's, always great to hear clients feedback with their specific use case. Currently the UI/UX has some updates but we are working on completing the rest of the platform to give it a more modern look and feel. DS David S. Partner Financial Services Used the software for: 2+ years ### "Sleek and Intuitive" January 2, 2023 5.0 Overall, this is a great product. Best amongst the other VDRs I've worked with. Pros I love how intuitive the software is. It's sleek design makes it very user friendly. Cons The viewer could use some improvement to better reflect the actual document. Review Source Response from Firmex March 2, 2023 Thanks for the feedback on your overall experience on how we offer a great product. In terms of the viewer, we are always looking at ways to improve this feature. As of now, you can access office documents within the viewer in its native format. I am curious to understand what improvements we can make, feel free to email me to discuss. MT Michaela T. Executive Assistant Real Estate Used the software for: 1-2 years ### "This software does exactly as it promises with no hidden charges. " November 30, 2022 5.0 Pros The security of this product is top-notch. Also, every time there has been a bug the IT team has been right on it with complete updates. The ability to view what users have viewed has also helped us multiple times. Cons The invite email going to potential buyers comes from Firmex. Even with the heads up often, it ends up in their spam or they claim they don't receive it at all. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/)[Box](https://www.capterra.com/p/148766/Box/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/)[Venue Virtual Data Room](https://www.capterra.com/p/191882/IPO/) Reason for choosing Firmex Virtual Data Room The cost structure for all the features made the most sense. Also, the security and viewable stats were a huge plus. Review Source JE James E. Vice President Investment Management Used the software for: 2+ years ### "Best Dataroom Option" January 16, 2024 5.0 10/10 would recommend to anybody needing a dataroom. Pros It's incredibly intuitive, easy to set up, and has all the functionality of the more expensive dataroom sites. The flat cost is a huge benefit as well, I use it for every deal I'm a part of. Cons Not much to complain about to be honest. It has all the features you need, is easier to use than other sites, and is less expensive. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/) Reason for choosing Firmex Virtual Data Room Ease of use, breadth of capabilities, price, and fixed fee pricing structure. Review Source Response from Firmex February 1, 2024 We appreciate the feedback, great to hear about your experience. JH Jolayne H. Paralegal Law Practice Used the software for: 2+ years ### "Excellent product" July 28, 2022 5.0 Overall experience is wonderful. The times I've called with questions, no matter what time of day, your representatives are always friendly, helpful and professional--my questions always get answered. Thank you! Pros I appreciate that the data room is populated to resemble what our Firm prepares for closing transcripts and allows my working groups to easily access and download documents until closing transcripts are prepared. I use Firmex for final documents--not for working comments and updates--so this is the perfect software for that purpose. Cons I would like to be able to delete or archive older data rooms in order to not have them appear every time I log in. I understand once archived, they may not 'count' towards our contracted storage amount. Only other thing I don't like is not being able to actually populate a closing transcript/file with bookmarks (identical to the data room). Review Source MA Mustafa A. President Real Estate Used the software for: 1-2 years ### "Best VDR in the business" April 8, 2022 5.0 We have been using as a place to upload and stage documents Pros Ease of use, pricing, and exceptional support Cons Mobile support isn’t the greatest and didn’t see a real time tracker. Alternatives considered [Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[Ideals Virtual Data Room](https://www.capterra.com/p/130909/iDeals-Virtual-Data-Room/)[Ansarada](https://www.capterra.com/p/130904/Ansarada/)[HighQ](https://www.capterra.com/p/229898/HighQ-Dataroom/) Reason for choosing Firmex Virtual Data Room Highly recommend by associates and support Review Source Response from Firmex April 29, 2022 Thanks for the feedback on the ease of use and exceptional 24/7 in house support we provide. In terms of our mobile support, we do offer an iOS app as well as our platform can be access via a browser on your mobile device. However I would be interested in discussing what our competitors can offer in terms of mobile support and what you would be interested in seeing Firmex provide. My email is james.lehuquet@firmex.com if you wish to connect, thanks again. - James Le Huquet, Director of Sales GO Griffin O. Analyst Investment Banking Used the software for: 1-2 years ### "Excellent Customer Service" March 9, 2024 5.0 Pros It is easy to use and a great tool for my company to help share documents. The customer service is excellent if there is ever a problem. The 24/7 customer service is a great security blanket to have knowing that a solution to any problem is available any time of day. Cons Renaming and organizing documents once they are already in the data room can be a time consuming task at times. Review Source Response from Firmex April 4, 2024 Thanks for the feedback on how easy and intuitive the platform is based on your user experience. As for renaming we have the ability to do this where other providers do not, therefore you have to delete the content and rename locally before reuploading. We have the ability to bulk move documents within a folder into another folder, as well as copy/move from data room to data room. TK Tom K. Corporate Finance Senior Accounting Used the software for: 1-2 years ### "Tom Kenny - user feedback" March 26, 2024 5.0 My overall experience of is very positive. Pros I like the level of control in relation to managing permissions to be very important and efficient with . Cons I don't have a whole lot of negative feedback. offers each of the services needed to host a safe and efficient Virtual Data Room. Review Source Response from Firmex April 4, 2024 Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs. VR Verified Reviewer Sr. Client Servicing Personnel Real Estate Used the software for: Less than 6 months ### "Firmex Virtual Data Room" January 10, 2019 4.0 For the Real Estate and Investment banking, the sharing of confidential documents within the company and taking on projects being in a group has been made easier. The legal documents and the finances which cannot be exposed can be accessed and updated from anywhere with Login access, for example on my iPhone. Tracking old files is much easier, as we go through sharing hundereds of files everyday with corrections pointed and re-corrected. Pros The custom sharing platform which is secured and the visibility control for employees. The best part of software is the document validity & password we can set and the people we can choose from list that can access or view the documents. Also the same document cannot be shared by E-mail or any other non Data-room platform and if done. We can control the share and track of the confidential documents. Cons The drawback of this software is that we cannot assign different permission or access levels to people in same group. Also, the time stamp cannot be changes to local time, it's always EST available. Review Source Response from Firmex January 11, 2019 Hello! Thank you for using Firmex. We pride ourselves on our customer service and you having the best experience. In the future, we would be happy to show you how to set user-based permissions in the data room. It's a function we have to set from our end, as group-based permission is the preference of a majority of our users, it's our default. In terms of time zones, increased functionality is on our road map. As it stands now all of our reports can be run at any time zone, be it est, your time zone, or anyone you choose. Happy to jump on a quick call at your convenience. Thanks you, Jason @ Client Success AB Arlete B. Document Specialist - Technical Lead Law Practice Used the software for: 2+ years ### "The Best Virtual Data Room on the Market" October 26, 2023 5.0 Pros I like everything about FirmEx but I must say, Frankie and the Customer Service at FirmEx is WAY above and beyond. That makes the product. It's a great product but the quality and knowledge of the customer service is exceptional. Cons Could have some better reporting features. Review Source Response from Firmex November 1, 2023 Thank you for your feedback. We're happy to hear you've had a great experience with your CSM and Support team. Our reports provide analytics on document & user activity, as well as advanced reports for admin users to use. We value your feedback and will have your CSM reach out to discuss ways we can improve reporting! SS Shilpa S. Financial Analyst Oil & Energy Used the software for: 1-2 years ### "Great tool" December 5, 2023 5.0 Pros I am able to create different projects and assign users as needed & push notifications specific to that project with control over when to schedule notifications. Financial and other sensitive information stored in Firmex make it safe and easy to share and access without need to be on Companies network or shared folder. The storage combinations and security options are the plus in Firmex. Cons Since we started using Firmex we did not come across any technical difficulties or any error which needs fixing. the performance for our use is flawless. Review Source Response from Firmex January 4, 2024 Appreciate the great feedback and review as it showcases our aim and success in being one of the top VDR providers in the market. JH Jackson H. Investment Banking Associate Financial Services Used the software for: 2+ years ### "Only Virtual Data Room Provider I Use" December 7, 2023 5.0 Good. Nice and helpful staff who are quickly available. Pros Ease of use and good customer support. Room is relatively easy to use. Cons The dashboard for user tracking can be difficult to use sometimes. Alternatives considered [Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) Reason for choosing Firmex Virtual Data Room Cost effectiveness and support is very good. Review Source Response from Firmex January 4, 2024 Thanks for your feedback. In terms of user tracking, without further details I can only speculate on what this may review to either our reporting or user permissions. I would be interested to know more of what you mean by that statement, feel free to reach out to me at james.lehuquet@firmex.com. As always, our support team is available 24/7 for any issues or questions you may have. AM Alicia M. President, Capital Markets Financial Services Used the software for: 2+ years ### "Big Fan of Firmex" April 12, 2024 5.0 A very positive overall experience with Firmex. Pros The ease of use and the security with file sharing. Cons The upload time sometimes can take longer than wanted. Alternatives considered [Juniper Square](https://www.capterra.com/p/171269/Juniper-Square/) Reason for choosing Firmex Virtual Data Room The ease of use for file sharing. Very user friendly. Review Source Response from Firmex May 2, 2024 Great to hear your experience with the ease of use and intuitiveness of the platform. As for uploads, without knowing how many GBs and files you were uploading it is difficult to better understand the needs. We offer full 24/7 support to any user involved in the data room, therefore if you have any issues such as upload speed they can do some tests on your behave to enhance this experience. SR Sarah R. Legal Administrative Assistant Law Practice Used the software for: 2+ years ### "Very easy to use!" May 1, 2024 5.0 I use it every few day to weekly. I create the extranet site, add the invitees, set up the rooms with folders when necessary, and upload/download documents Pros It is very easy to learn and use. I would recommend it to anyone. Cons I wish there was an easy way to remove/edit incorrect contacts when adding contacts to a Group. Review Source Response from Firmex June 4, 2024 Thanks for the kind words and word of mouth when speaking about Firmex within your network, always great to hear. As for removing or editing users, you can simply do that with the drop down menu, users can be removed without any notification to set user or a complete group can be removed. Here is a link to our online Knowledge Base on https://support.firmex.com/hc/en-us/search?utf8=%E2%9C%93&query=remove+user TF Taylor F. Associate Accounting Used the software for: 2+ years ### "Firmex VDR" February 27, 2024 5.0 Pros Firmex is easy to use and is a safe and secure space for confidential information to be stored and shared. Cons the search function when adding users to the vdr can be iffy at times. I find it won't always find the person(s) I'm looking for even though they are in the data base. Review Source Response from Firmex March 6, 2024 Thanks for the feedback. I would be interested to better understand your issue with searching for users that are already in the system, whether this is to add them to another project within your subscription or to see what they have accessed within a report, as we have multiple different user search capabilities depending on the outcome you are trying to achieve. Feel free to reach out to me at james.lehuquet@firmex.com. MR Michael R. Analyst Financial Services Used the software for: Less than 6 months ### "Project Joule" July 8, 2022 5.0 Great. Would use again. Only thing is that a lot of Data rooms are wining and dining us or sending us gifts to try and win business. Firmex does not do that. Pros I like the easy to use platform and upload capabilities. I felt I had strong control over the VDR as Admin. Cons The only thing that was missing was creating sub groups when separating buyers/investors. For example, if one buyer wants to give access to their outside advisors then that party should be able to be a sub group of the buyer. Alternatives considered [Datasite Diligence Virtual Data Room](https://www.capterra.com/p/130910/Datasite-Diligence/) Reason for choosing Firmex Virtual Data Room I may try Datasite next time around because they buy us lunch and take us out sometimes. Switched from [SmartRoom VDR](https://www.capterra.com/p/130901/SmartRoom-VDR/) I did not like SmartRooms interface. Review Source Response from Firmex July 15, 2022 Hi Michael, Appreciate the feedback and the interest in using us once again for your VDR needs. As for the ability to create sub-groups, we have heard this before from clients but at this time isn't possible. We are looking at ways to improve our group permissioning system. I would love to connect with you to discuss more and learn how you have done sub-groups with other VDR providers before. Feel free to reach out. James, Director of Sales james.lehuquet@firmex.com KW Kevin W. Analyst Telecommunications Used the software for: 6-12 months ### "Great Service" May 27, 2024 4.0 Pros Strong support system. The Firmex employees were nice to speak to and informative. Cons Would like if there was more optionality in creating pop-up NDAs for specific folders rather than on a per project basis. Review Source Response from Firmex July 4, 2024 Thanks for the feedback, always great to hear about your experience when speaking with Firmex support and team. We are always looking for feedback on how to improve the product, which is why I have passed this information along to our product team for consideration. If you have any other pieces of feedback please let me know via email at james.lehuquet@firmex.com. PM Patrick M. VP and Chief Mining Engineer Mining & Metals Used the software for: 2+ years ### "Solid VDR solution" November 7, 2022 5.0 Pros Administrative tools and controls make it super easy to manage diverse user groups. Setting up the data room from a well-organized internal file share is very easy and efficient. Interface is relatively intuitive and most users are able to navigate with ease. Cons The cost of storage can become significant if you are trying to create a comprehensive data room for projects which have a lot of data. Some users have difficulty navigating the data room structure. Automated invitation emails are sometimes intercepted by email filter programs and require additional coordination with end-users to bypass these. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Intralinks VDRPro](https://www.capterra.com/p/131416/Intralinks-Virtual-Data-Room/)[OneDrive](https://www.capterra.com/p/161304/OneDrive/) Reason for choosing Firmex Virtual Data Room Firmex offered the best blend of tools/functionality, interface, and price. Review Source Response from Firmex December 9, 2022 We appreciate your feedback, and are glad you are having a positive experience. We aim to have the easiest and most intuitive platform on the market. As for cost of storage, I'd be interested in knowing how that compares to our main competitors and the size of your data room. Your feedback on automated emails is also appreciated as our product team are investigating ways to improve the Firmex user experience. Feel free to email me with any more feedback and ideas on improvements you come across. JB Janet B. CFO Hospital & Health Care Used the software for: 1-2 years ### "Firmex was the right solution!" January 30, 2024 5.0 My experience has been excellent. It was the right decision for our company. Pros \*cost was within our budget \*functionality \*ease of use Cons No comments here as I have not experienced any negative results. Review Source Response from Firmex March 6, 2024 Thanks for the all around positive feedback, really great to hear and we look forward to continually working with you on your VDR needs. AZ Andrea Z. Ing. Industrial Mining & Metals Used the software for: 2+ years ### "Excelente Software - Data room" June 29, 2023 5.0 La herramienta ha apalancado la consulta de documentación de personal externo de manera fácil y rápida. Pros Producto fácil de usar, su interfaz visual es muy agradable para el usuario final. Cons Ninguno a la fecha. La herramienta cumple con las expectativas Reason for choosing Firmex Virtual Data Room Por su interfaz virtual y facilidad de navegación para el usuario final. Review Source Response from Firmex July 7, 2023 Muchas gracias Andrea por la retroalimentación y comentarios positivos. Nos alegra saber que la plataforma les ha funcionado muy bien y ha logrado mejorar procesos existentes dentro de su organización. Seguimos tratando de mejorar y podremos ver algunas otras actualizaciones en la interfaz de usuario que consideramos hará la herramienta más intuitiva aún. Si tienes alguna consulta o comentario acerca de cómo abordar nuevos casos de uso y sacar todavía más provecho de Firmex, no dudes en contactar a tu CSM designado Jorge Hernandez jorge.hernandez@firmex.com. VS Vera S. Director of Portfolio Management Banking Used the software for: 2+ years ### "Easy to navigate" September 16, 2022 5.0 We use Firmex for sharing files with auditors. It is easy to set up folders and organize documents in the logical manner so our third party users appreciate it. Pros The system is easy to use and navigate, it is intuitive. Cons There is no particular feature that I dislike there Review Source Response from Firmex November 14, 2022 Thanks for the positive feedback on your user experience. We are pleased to hear that it is easy to use and intuitive for you, and that there isn't anything within the platform that you dislike. CB Cyprien B. Associate Investment Banking Used the software for: 2+ years ### "Great VDR" September 19, 2023 5.0 Seamless Pros Easy to use, enough for clients to use themselves Cons None Reason for choosing Firmex Virtual Data Room Company plan makes it easier for us to have client share docs in the prep phase Review Source Response from Firmex October 23, 2023 Thanks for the great review and happy to hear that is has only been positive. We look forward to continually working with you on this project and future data room needs. SL Stephanie L. VP Investment Banking Used the software for: 2+ years ### "Due Diligence Usage" March 31, 2021 4.0 Overall positive experience, hit some snags but CSRs have been quite helpful Pros Ease of use, continuous updates, easy to teach clients to use Cons importing and exporting documents can be problematic (e.g. files too large, titles too long) Review Source Response from Firmex April 20, 2021 Stephanie, thank you so much for your review and feedback. Although we don't have a definitive maximum upload size, if issues are experienced we advise keeping larger uploads between 5-10GB, and maintaining single-files under 5GB. We also recommend uploading directly from your local computer rather than a network drive, as the latter will be much slower depending on your network settings. In terms of downloads, we have to adhere to Windows file path limitations, our system will automatically truncate file names to ensure the download is successful. To help mitigate this file path limitation it's best to save directly to your c:\\ and omit numbering if possible, this knowledge base article helps explain the file path limitations. Of course, do not hesitate to contact myself or our support team if you have any further questions. Jason - Director of Customer Success https://support.firmex.com/hc/en-us/articles/204579793-Why-is-there-a-tilde-in-my-downloaded-documents- MN Michaël N. Director - Capital Markets Real Estate Used the software for: 1-2 years ### "Review by Michaël" August 1, 2022 5.0 Pros Product is quite intuitive and rapidly adopted by users. Cons Q&A is very handy but can be improved e.g. reopening questions, indicating "in progress" for non-final answers, being able to link several files to an answer (currently : file by file, and need to browse through the file structure each time). Review Source Response from Firmex August 9, 2022 The positive feedback about users rapidly adopting Firmex and the intuitiveness of the product is great to hear. As for our Q&A, we are currently in the process of looking how to make improvements and redesign the way we think and use Q&A within the platform. The insight you outlined is great and I will share with our product team. Thanks again for the feedback. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.