Send Social Media

Send Social Media

4 / 5 9 reviews

Who Uses This Software?

An essential social media management dashboard for Businesses, Marketers, Agencies and Enterprises.


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Send Social Media
  • www.sendsocialmedia.com
  • Founded 2010
  • United States

About Send Social Media

Send Social Media is the easiest way to manage, monitor, track and measure all of your marketing efforts. Post to over 30+ social media networks like Facebook, Twitter, LinkedIn, Google Plus, Pinterest, YouTube, Instagram and more! Manage your entire email marketing campaign as well as launch a mobile text messaging strategy. Monitor your brand across the web while measuring your results with in-depth reports. Import all of your contacts and use our tool for customer relationship managent


Send Social Media Features

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

Send Social Media Reviews Recently Reviewed!

Waste of Money and Laughable Customer Service

Oct 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Horrible Customer Service. Their system crashed, lost 5 months of content we scheduled, and they only offered to compensate us for 1 month of their faulty software service. Try again.... Combine this with the fact, that they never return messages, and you have the worst company I've ever trusted in my short time running a marketing agency.

The software itself was confusing to navigate and their claim to manage instagram accounts is laughable.

Overall: Zero

Worst service and they're still charging me after cancelling my account

Apr 02, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None. Apart from the easy sign up process. But that brought the first hurdle, because the login details didn't work.

Cons: User experience was underwhelming - I found a better social media management tool that's been valuable and user friendly. I wanted to sign up for a 30-day free trial. The first box you need to fill out to proceed is your payment/credit card details. There was a check box with the option for SSM to remember the details. I left this unchecked. When I closed my account before the 30-day trial, they automatically charge that credit card. This was unauthorised. After asking for them to cancel my account from their end, because I was already locked out of the admin site, they asked for my Stripe and Paypal details to cancel the automatic billing. I don't have a Stripe or Paypal account so how will this work? I received no response on how to resolve it. A month later, I get charge AGAIN! I don't have an account with SSM anymore and they're still charging me. I asked again to delete my credit card details from their database, and again they gave me what looks like an automated response "Please cancel your account: http://sendsocialmedia.com/cancel-account/ All the best, Send Social Media Team Office: 888-329-4453 www.SendSocialMedia.com" Seriously? Where is the customer service? No one ever signs off on the emails so I can only assume it's a robot or automated one sentenced answers. Very poor customer service and they don't response to any questions unless it's related to new sales. I've disputed these transactions with the credit card provider and settled it that way because SSM is useless. But they still charged my credit card this month - TWO months after submitting my request to cancel my account! I highly recommend you DON'T subscribe to Send Social Media. It's a waste of time. You may get stuck losing money from their dodgy automatic billing system.

Great Overall Social Media Marketing Tool!

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Send Social Media has it all! I can manage my email newsletter, social media posts and create mobile messaging. What a great concept!

Our Review of Send Social Media

Sep 29, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We are customers and have been for some time. When the software works it's great...but it often crashes when uploading items to be posted over and over again...we have contacted support dozens of times and they tell us to clear our cache as the solution, despite clearing the cache every day, switching between different browsers it still does the same thing. The software in concept is great but in execution it isn't that great.

Best Social Media and CRM Dashboard!

Jul 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Send Social Media has been such a time saver. Finally I can schedule my posts in advance and spend more time going out and selling my services! I love how you can also import all your contacts and use it as a fully functioning CRM.

Easy to Use!

Jul 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love how intuitive Send Social Media is. I¿ve used other dashboards and they were really hard to get started with but this was so easy, thanks!

Great job

Feb 09, 2015
5/5
Overall
5 / 5
Ease of Use

Comments: This is exactly what we are looking for. Monitoring 200 profiles, creating unlimited custom reports (even setting up automatic report generation and email). My only con is that if you want to use it to post to FB, it shows that "Send Social Media" has posted the message. We will use this more for reporting since our current software limits the number of profiles to 20.

Time Saver!!

Feb 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Send Social Media has saved me so much time and money! I¿ve been able to replace 5 other resources and now all my social networks are working together as one cohesive unit

Excellent Social Media Dashboard

Jan 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Send Social Media has saved me so much time and money! I¿ve been able to replace 5 other resources and now all of my social networks are working together as one cohesive unit.