--- title: "Khoros Marketing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Khoros Marketing Software - reviews, pricing plans, popular comparisons to other Social Media Marketing products and more." source_url: "https://www.capterra.com/p/131341/Spredfast-Platform/" page_type: "product" language: "en" --- # Khoros Marketing Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Khoros Marketing ## What is Khoros Marketing? Khoros Marketing enables clients to simplify their complex social marketing operation to build and protect their brand. Khoros Marketing offers customers Khoros Social Marketing to orchestrate, govern, engage, and measure integrated social campaigns; Khoros Intelligence to stay ahead of your market, your competition, and your audiences; Khoros Vault to protect your brand across your social footprint & Khoros Experiences to inspire audience participation across your digital properties. ## What is Khoros Marketing used for? [Social Media Marketing](https://www.capterra.com/social-media-marketing-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Campaign Management](https://www.capterra.com/campaign-management-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Khoros Marketing?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.khoros.com/&name=Khoros Marketing) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Khoros Marketing 4.3 (20) VS. [4.6 (6,092)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (19) Ease Of Use 4.5 (6,043) Value For Money 3.7 (11) Value For Money 4.3 (4,661) Customer Service 3.8 (11) Customer Service 4.4 (4,454) ## Khoros Marketing alternatives [4.2 (531)](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (3,035)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (91)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (525)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135148/Agile-CRM/) ## FAQs about Khoros Marketing Overview ### Which roles and teams benefit most from Khoros Marketing? Khoros Marketing is most used by social media managers, community strategists, and marketing teams that need to plan campaigns, schedule content, and manage audience engagement across channels. Customer experience, commerce, and executive leaders benefit from performance visibility, while analysts and coordinators support reporting, workflow organization, and cross-team execution. Answer based on 18 reviews Overview ### What company size and specific industries is Khoros Marketing built for? Khoros Marketing is designed for large businesses that need to identify target audiences, analyze brand media, manage marketing campaigns, monitor social media ads, and track online reach. The vendor description does not name specific industries, so the product appears aimed at enterprise marketing teams across sectors. Features and Usability ### What are the key features of Khoros Marketing? Khoros Marketing offers campaign management and scheduling, multi-channel management, and automated publishing for social and digital campaigns. It also includes social listening, social media monitoring, sentiment analysis, campaign analytics, real-time analytics, reporting, and custom dashboards, plus CRM, contact management, segmentation, and third-party integrations. Integrations ### Which third-party tools and platforms does Khoros Marketing integrate with? Khoros Marketing integrates with 10 third-party tools, including Quid, Bazaarvoice, Brandwatch, Crimson Hexagon, Domo, Google Analytics 360, Salesforce Sales Cloud, Skai Social, Symantec Endpoint Security, and Tableau. These integrations cover social listening, analytics, CRM, security, and reporting platforms. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Khoros Marketing offer? Khoros Marketing provides in person training, live online sessions, webinars, and videos to help teams get started. In person and live online training support guided instruction, webinars present scheduled product overviews, and videos offer self-paced reference for learning features and processes. Answer based on 1 reviews Getting Started and Support ### What customer support options does Khoros Marketing offer? Khoros Marketing provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive and willing to help during ramp-up, though some say replies can feel formulaic and that managing complex schedules or high account volumes is tricky. Answer based on 5 reviews ## Features AI summary Based on 9,378 Social Media Marketing reviews Capterra reviewers point to these as the top features buyers look for in social media marketing software: - **Social Media Integration** (**51%** of reviewers rated this feature as critical) - **Social Promotion** (**43%**) - **Post Scheduling** (**44%**) Khoros Marketing supports all three of the features reviewers rank highest: **Social Media Integration**, **Social Promotion**, and **Post Scheduling**. Together, these capabilities help businesses connect their social channels, run and manage promotional campaigns, and plan content in advance, allowing teams to maintain a consistent presence and coordinate social marketing efforts more effectively. Post Scheduling 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Schedules specific times for content to appear on social media platforms, blogs, websites etc. Automated Publishing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Establish rules for automatic propagation of social media posts across one or more channels Multi-Account Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and post content across multiple social media accounts and platforms simultaneously Keyword Filtering 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Monitor and collect information from social media based on specific keywords Reporting/Analytics 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Khoros Marketing 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Publishing: Establish rules for automatic propagation of social media posts across one or more channels - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Keyword Filtering: Monitor and collect information from social media based on specific keywords - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Advertising: Create and manage advertising campaigns on social media networks - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Social Promotion: Market event via social media tools - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons --- Get Advice We can help you find the software with the features you need. Features 3.8 (19) 3.8 Based on 19 reviews ## Pricing Value for money 3.7 (11) ### Starting price Free trial not available Value for money 3.7 (11) 3.7 Based on 11 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Symantec Endpoint Security](https://www.capterra.com/p/227396/Symantec-Endpoint-Protection/)[ Domo](https://www.capterra.com/p/119119/Domo/)[ Brandwatch](https://www.capterra.com/p/277011/Brandwatch/)[ Quid](https://www.capterra.com/p/144336/NetBase-Social-Web-Platform/)[ Bazaarvoice](https://www.capterra.com/p/128657/Bazaarvoice-Connections/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (11) 3.8 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 20 reviews Filter by rating 5(8) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent NM Nikki M. Manager, CX Digital Public Relations and Communications ### "Nikki's Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 10, 2022 Pros I like that it is intuitive, and easy to understand for new team members. Cons Theres are glitches often when communicating with Opal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Helena M. Assoc. Director of Social Content And Engagement Strategy Marketing and Advertising ### "Khoros is great for enterprise clients, but has some short comings." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 5, 2022 Overall, Khoros is an okay tool. If you have large volumes of content and multiple accounts to manage, this tool can handle it. The customer service team is very. pleasant to work with. Just note that the monitoring streams are a bit challenging to filter. We also felt that the we did not use a majority of the features available as they did not fit our needs. Therefore it was difficult to justify the spend ($$$$). Pros Monitoring & engagement. We have a high volume of comments that come in daily and needed a tool that can pull everything in successfully. It made it easier for the team to monitor and engage with the community. Customer Service - The team is very responsive. They will attempt to help as much as they can. Cons Overwhelming - It can be overwhelming at times. There's isn't an easy way to understand where you left off when monitoring streams. Features - Some of the features did not fit our needs. Specifically, the analytics and content library. We found others tools are more accurate for our listening and reporting needs. The content library did not categorized, organized or filter our content the way we needed. Expensive - Very expensive compared to their competitors. Hard to justify costs when we aren't using a lot of the features available. Alternatives considered [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [Sprout](https://www.capterra.com/p/175756/Sprout/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Project & Innovation Cosmetics ### "A complete experience!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 11, 2022 Pros Lots of insights Posting workflow Calendar view Cons Intagram stories publications are not yet available Some social networks not yet available Switched from [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Michelle C. Community manager Marketing and Advertising ### "Meets your needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 August 15, 2021 Pros Khoros Marketing is for you if you want to gain access to high level social media metrics Cons The reporting widgets weren’t that advanced and the interface could improve because it is a little slow sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CEO Food & Beverages ### "Social Media Community " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 3, 2021 Pros It has been great for me in interacting with my customers on social media. Customer service is very responsive. Also it allows me to see insight of my posts. Cons It sometimes get very tricky managing your accounts. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC hayley C. Community and Commerce Specialist Internet ### "Khoros" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 August 25, 2020 It was a really expensive product for what we we got. Pros The platform was very customizable for our brand. We were able to make the community really unique Cons The functionality and UI was not that great, or easy to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC HUGO C. support Computer Software ### "Backend not administrator friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 May 20, 2020 The back-end administrative interface present a steep learning curve, even just to find my way navigating the interface. Pros Customer service is very responsive and the team helping us to ramp up willing to do the extra miles. Cons Relatively hard to use especially on the reporting side, it is not very flexible in customizing reports . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Data Analyst Computer Hardware ### "Khoros Is great for Social Media Communications" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 7, 2019 My experience with Khoros Marketing has been amazing. The communication and effectiveness is exactly what any business needs. Pros Khoros has been a great for communicating with our customers via Social Media. It is very easy to manager multiple social media platforms and accounts from Khoros without having to directly log in into each platform. They system is very reliable and accurate. Cons I can't think of any downside to this software as my experience has been great and I am not aware of any competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Dana D. Account Supervisor Marketing and Advertising ### "Good social media tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 7, 2019 It is a tool used by our clients that we manage daily. It helps us organize content and receive approvals for publishing. It also tracks our campaign content. Pros For content scheduling purposes, it is great. You can sync multiple accounts and publish content simultaneously if desired. You can also organize content with labels although there are some limitations. Cons The analytics side of the product is not as strong as content and listening. There are other products that do a better job with features and dashboards. Switched from [Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Client agreement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Head of Online Sales Transportation/Trucking/Railroad ### "Spredfast is the top Social Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 31, 2018 Pros Intuitive, great insights, great to involve different stakeholders within the company Cons API with some SM sites is a bit clumsy/feels dated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/131341/Spredfast-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.