Khoros Marketing Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

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Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Samantha S.
Marketing Programming Coordinator
Online Media, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 3, 2017

“Great growing software”

OverallSpredfast makes publishing, sorting, and tracking your social media activity so much easier than it would be otherwise. And because it's growing so quickly, we've seen major improvements and feature adds just in the last couple years.
ProsI've only been using Spredfast for about 2 years, but the program has grown and changed in so many positive ways in that amount of time. It's easy to use, with options to add on various features based on your needs, meaning this could be the most basic or the most robust social media automation tool out there. Support is also quick to respond and the library of help articles is extensive.
ConsLike many competitor programs, Spredfast is expensive. It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process.
Reviewer Source 
Source: Capterra
October 3, 2017
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catherine c.
Marketing Communication Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 13, 2018

“one of the best tools for social media! ”

Overalla tool that has helped me a lot in the programming of my social networks among others, excellent tool
ProsYou can respond and follow your followers in real time, through a very simple and very easy to use interface. The best thing about this tool is the possibility not only to see who shares your content, but also where your message arrives by means of very complete statistics.
ConsIt is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied
Reviewer Source 
Source: Capterra
March 13, 2018
Sarah B.
Admissions & Recruitment Specialist
Higher Education, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Powerful platform for managing social”

ProsI love that Spredfast makes it easy to schedule social posts far in advance, and you can do so for multiple accounts. I worked for a company that has 700+ separate social media accounts for each location, and we were able to manage them all via Spredfast.
ConsCan get a little tricky managing hundreds of accounts, especially in a customer service capacity. We noticed that we weren't seeing all of the comments or direct messages coming in from all accounts, so many questions from our customers got overlooked.
Reviewer Source 
Source: Capterra
December 6, 2018
Verified Reviewer
Transportation/Trucking/Railroad, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 31, 2018

“Spredfast is the top Social Suite”

ProsIntuitive, great insights, great to involve different stakeholders within the company
ConsAPI with some SM sites is a bit clumsy/feels dated
Reviewer Source 
Source: Capterra
December 31, 2018
Verified Reviewer
Sports, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 16, 2018

“Cool tool..hard to use”

ProsThe final product of Spredfast is great and can help with automation.
ConsIt is hard to navigate and takes many steps to reach end goal
Reviewer Source 
Source: Capterra
October 16, 2018
Abby Q.
Coordinator
Marketing and Advertising, 1-10 employees
Used the software for: 6-12 months
Overall Rating
2/5
Ease of Use
2/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
October 15, 2018

“Ugh! ”

ProsSpredfast is very similar to Hootsuite in terms of a scheduler. But it also does social listening which is important for my industry.
ConsSchedule is slow and it's a little complicated. Customer service is very responsive, but sometimes it feels like they're answering you just for the sake of answering. Overall, not a fan. And there's a lot of ways your analytics can be skewed. Annoying to say the very least.
Reviewer Source 
Source: Capterra
October 15, 2018
chandler a.
marketing and sales specialist
Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 19, 2017

“mostly positive with a couple painpoints”

Overallfar reach with minimal effort
ProsI love the functionality of the calendar in that it syncs with posts that are posted from elsewhere
Consits a little hard to schedule out multiple reposts since the window is so small - i wish that if you wanted to post multiple reposts you could do it in one fell swoop
Reviewer Source 
Source: Capterra
October 19, 2017
Verified Reviewer
1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 7, 2018

“Spredfast breadth of capabilities is incredible”

ProsThis is quite possibly the best tool a company can use that gets 100s of social messages a minute...
ConsThere's a lot to learn, not difficult, but a lot to learn when it comes to mastering the tool.......
Reviewer Source 
Source: Capterra
April 7, 2018
Ben H.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Source: Capterra
October 5, 2016

“Spredfast is a good platform for gaining insight into social media trends”

OverallMy company leverages Spredfast to gain a better understanding of what the key trends and keywords are in our industry. We use many of the platform's features, including the share-of-voice feature, which allows us to benchmark our company's performance against our competition.
Source: Capterra
October 5, 2016
Tess P.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Source: Capterra
February 1, 2017

“Spredfast Review”

OverallSpredfast had a lot of cool features but for a long time I experienced an issue where there was bad lag while typing and creating posts. Also ran into workflow/authentication issues between Spredfast and Facebook. Overall though, a great platform.
Source: Capterra
February 1, 2017
Brittnee M.
Social Media Community Strategist
Hospital & Health Care, 10,001+ employees
Used the software for: Unspecified
Overall Rating
4/5
Reviewer Source 
Source: GetApp
September 24, 2018

Reviewer Source 
Source: GetApp
September 24, 2018