Greenway Health

Intergy PM


4.5 / 5
54 reviews

Who Uses This Software?

We specialize in ambulatory market solutions, and partner with more than 8,000 organizations and 75,000 providers across more than 40 specialties -- positive impact for more than 100 million lives.


Average Ratings

54 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Greenway Health
  • www.greenwayhealth.com/
  • Founded 1982
  • United States

About Intergy PM

Intergy is available as a hosted or on-premise EHR and practice management system. This cloud-based solution is suitable for multi-site practices and is flexible enough to meet specialty needs, including family practice, internal medicine, multi-specialty, OB-GYN, cardiology, pediatrics, FQHC/CHCs. Intergy is also well-suited for IPAs, ACOS, ACSs, and tribal health facilities.


Intergy PM Features

  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

Intergy PM Reviews Recently Reviewed!


Intergy is very user friendly. All the information I need is right at my fingertips.

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I would highly recommend Intergy. All information is easily obtained. All information can be seen on one screen, no jumping back and forth from screen to screen. When and if support is needed the calls is answered promptly, by a live person and is rectified quickly. Love Intergy & Greenway!

Pros: Intergy offers the information I need all on one screen. All icons are clearly labeled. I am able to customize Intergy to my specific job duties, so there is no clutter and/or information that is not relevant to me. Help buttons are available on every screen. I love that it tracks my movements so I can easily return to a specific patient by just looking at my history. Most importantly, if I do need to contact customer service for support the phone is always answered by a live representative who has always been able to answer my questions with just one short phone call and more often than not, I end up learning additional tips/tricks that make my job easier.

Cons: I wish DK letters can be reproduced if accidentally not printed. I have Intergy set up to search for patients by account #, it would be nice once we switch the search mode to patient name instead, if the cursor automatically went to the field where you enter the patient name. Neither of these are a problem, but it's all I can think of as a negative.

Great EHR

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: User customization, Practice customization.

Cons: ome key points I'd like to highlight are:

The sales teams, I really hate to use that term because of the typical cliché of a sales guy. I've had the opportunity of spending time with these teams at the conferences and truly believe they want to do well by the community and not just sell a product and move on.

That being said, every implementation that we've had, we were always provided a robust road map that outlined the entire process from assessment, discovery, plan and design, training, communications to entire organization, adjusting or recommend workflow changes, and continuing support. Throughout that process of not just developing the road map but following through, we were always in control and felt that Greenway's actions were directed towards our goals.

Overall: reenway has always provided us with a subject matter expert in the areas or modules that we need or may have overlooked. So at a moment I can pick up the phone or email a SME to get direct insight on how the system was designed to work vs how we were using it.



It's important to note after going live the support turnaround & follow through have been great. Chat, Calls, Email.

Best Integration

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: This support team is fantastic. Most support teams do not give "Use of Product" information; the support is simply for issues or problems, but Greenway actually gives out information on how to use the system and best of all, it is in chat format so no loss of time trying to reach someone by phone.

Pros: Of all 5 of the systems I have used, this is by far the best integrated system of all of them. This is the first truly integrated PM and EHR I have ever experienced although most systems tell you they are integrated. All set up is in PM. Critical information is automatically shared in both PM and EHR (example: tasks). Not only is the Billing/Scheduling system an integral part of EHR (and vice versa), but the analytics system matches perfectly or can be updated to match in unusual circumstances. And now, we have a new Portal which is also integrated!! Communicating with the patient is simply a part of staff and provider daily tasks. It is really well thought out!

Cons: The forms design is a little too simplistic. We need more control over the wording and order of the documentation from the note form but, having said that, it is possible to accomplish that with a little more effort. Being able to design our own forms allows us to innovate and create new workflows and problem solutions.

Intergy PM user since 2005

May 13, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: All of the aspects we use daily are very easy to learn and use.

Minimal training needed for new staff to perform scheduling duties.

Scheduling templates completely able to be customized to your needs.

Able to see financial and demographic information on each patient easily.

Cons: When using this software on the cloud there is sometimes a lag that allows for scheduling multiple patients in the same time slot.

Overall: We used Medical Manager prior to switching to Intergy in 2005. This really didn't change our workflow because they were basically the same. Intergy's upgrades over the last several years have brought about several changes that have made the software work better and we love the fact that you can suggest enhancements and vote for them.

The best thing about Intergy though, in my opinion, is their support. Product support has never let me down! Whether it is just a how to question or a problem, they are always prompt and helpful.

Longterm Intergy User

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Comments: I've been using Medical Manager ..... Intergy.... Greenway for over 25 years. I have worked on Allscrpts, Athena, Kareo, and more - this is my preferred PM and the combined full Suite for EHR is excellent as well. It is very flexible for docs who don't like radio buttons and makes posting charges a reasonably manageable process.

Pros: I have used several PM systems in my over 25 years in this industry. I like the ease of use and the willingness to address shortcomings (because ALL PM/EMR systems have them). Really what makes Greenway/Intergy the best is its PEOPLE. The Chat help, ability to call in at any time for assistance, relationships developed with sales, support, and integration teams are all top notch with Greenway.

Cons: I wish reports could be exported into Excel, but you can purchase the add-on Practice Analytics and that addresses that although there are some fields of data in intergy that cannot be mined. I also REALLY wish there was a way to change font and/or font size in the intergy windows as when working in intergy no matter what you do the actual data you are managing (patient demographics, a scheduling module, etc) only gets as big as about 1/3 of your screen. For us old ladies that is problematic. That is one thing I wish they'd make a priority to fix.

Why I like Intergy

Mar 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: I have been using Intergy / EHR /PA since 2008. It has made integrating clinical data with the practice management side a whole lot simpler. It also allows us easy access to attest for our government measures. Like with any software there are drawbacks but overall it is a great product.

Pros: Intergy is easy to use and to teach new staff how to use. It is a powerful software if all the parts and pieces are used to the fullest. It can integrate with outside programs. We are able to customize a lot of our EHR forms for the way our providers care for our patients. There is online training for every piece of it and a great support staff just a call or chat away!

Cons: The reporting system. You can't run reports from Intergy as excel reports and trying to run the same report in PA is not always an option.

iNTERGY by GREENWAY HEALTH

Feb 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
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Pros: Wonderful EMR and PM; once you know how to make her do what she can do, it's GREAT! User friendly training video's that give overview functionality of system to a new user; more in depth use is necessary to maximize the system features; software constantly updating and growing with user suggestions to improve.

Cons: Dont have enough training video's that explain the practical application of the software and what functions can be utilized. Customer Support training is limited and Customer Service department will only answer specific questions when asked by the client; very challenging to know how all of the functions and features may be applied to the daily use at the practice.

Like an old friend

May 02, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I have enjoyed Intergy/Greenway as a partner in more than five practices- all different specialist and different sizes as a Staffer, manager, and Administrator. It is my preferred PM/EHR software.

Pros: I have used Medical Manager, Allscripts, Amaxing Charts, Therapy Source, Athena, Phoenix, Kareo, and more. Intergy's EHR/PM combo remains my favorite and the most sensitive to the Practice Management needs of any practice.

Cons: The reporting can be a bit restrictive - more should be available to dump into Excel straight from Intergy rather than having to learn Practice Analytics, but I still find that Intergy makes some of the most actual SENSE for the staff in the trenches so worth that caveat.

Greenway Intergy practice management and electronic health record

Apr 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I have used this software in over 100 practices nationwide for the past 13 years. Intergy has a very stable platform that handles practices ranging in size from a solo to hundreds of providers. The key advantages of this system over others we have worked with is the flexibility to handle different workflows and the best reporting tool available.

Cons: Intergy has fallen behind the competition in development of cutting edge features such as: digital signature, inventory, and workflow.

Overall: The practice management functionality of Intergy is rock solid. From posting charges through payments, Intergy makes financial tracking a breeze.

A great product that has evolved along with technology.

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: My practice has been faithful to the ever evolving Greenway company. They strive to create a very satisfied customer.

Pros: I currently use Intergy Practice Management and Practice Analytics in my job daily. My practice has utilized all 3 products for many years. It affords us a one stop shop to manage the practice, esp. the business end. Reports are very informative and functional for managing the every day business of medicine.

Cons: Introduction of new product lines can be overwhelming at times. Which do you choose for your practice? What will enhance your bottom line?

Customer Support went above and beyond!

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: I am new to this practice and have never used this program before. The online training modules were very helpful. Customer service has always been extremely helpful in assisting me with issues I may be having. On my last call,Team was so helpful in helping me and providing assistance on how to solve a problem. They checked out every avenue and knew in order to rectify the problem, even when we determined that, at the end, it was not an Intergy issue but instead was a issue with the biller. I am thankful!

Pros: Intergy allows our practice to keep updated information on our patients, keep our doctors organized and to provide the best experience all around.

Cons: Using the same version of Intergy for two separate entities at my office can get a bit confusing and the ability to modify colors of the background could help ease this as well as offer a fresh look to screens we spend so much time in every day.

Decent product

May 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Intergy is a good product but to have it be "robust" you also need to purchase the Practice Analytic (PA) software package with it in order to perform data analytics. PA is an excellent package that Greenway should incorporate into their other EMR systems.

Cons: Intergy is not a very user friendly product as you have to perform multiple clicks in order to either get to where you want to go or need to do - Keep It Simple.

Intergy PM Billing Review

May 15, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
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Pros: I love the fact when I am using this software, as I am looking at the insurance screen, I can see a copy of the insurance cards also. This makes it very handy when reviewing claims and speaking with a patient about insurance information!

Cons: I dislike the fact as I am looking at the charges screen, when I click on a line item it does not give me all the information I need. I need to look at the view/edit screen.

Time Tested Product

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: We have enjoyed working on Intergy for nearly 10 years. A few times we looked at other products (more out of curiousity than need) and found that it gets the job done as good as or better than other systems. It would be very tough to be convinced to switch programs at this point.

Pros: Assurance of little to no downtime Years worth of upgrades ensure high value workflows Customer support is incredible

Cons: Slower to offer cutting edge features than competitors, at times

Overall we have had a positive experience with Intergy and Greenway

Apr 07, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We look forward to moving into Greenway Community for population health

Pros: The practice analytics is easy to use The new EHR is a great improvement The Rx system is easy to navigate

Cons: We would like to see more interfacing capabilities. We would like to see interfacing easier to implement and less costly We would like to see more video training that we can access when needed. Would like the patient portal to be easier to use

Support is always friendly and willing to work out my issues in a timely manner

Jan 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Comments: Keep up the good work with your product

Pros: Ease of getting around/I am on a new system with a new job, and Greenway has it beat all the way. Customer support, Hardware Support, it is all around a great system, ITIVITY, I live it when they ask if I have it.

Cons: Fixing remittance that do not balance, no coverage on the weekends, printing itemized statements, can't get exactly what I need

Dependable and Reliable

Dec 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: We have been very pleased with Greenway--Most pleased with customer service--Efficient and courteous!!!

Pros: Ease of functions and help features are easy to follow. So many of the functions are almost self-explanatory.

Cons: Don't have any--.We have been most fortunate with input issues from the beginning. Only con is that we can't integrate information to other facilities--no that is not far away.

Best on the Market

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Our physicians actually LOVE the EHR. As far as the rest of the staff, it is user-friendly and there are many improvements to the software- the developers listen.

Pros: Flexibility! You as a user can do SO much to change things you might not like. No calling the vendor for every little thing, no hidden charges. What you see is what you get.

Cons: The upgrades, which are included, are frequent.

Intergy makes my day productive!

Sep 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intergy is easy to use. Upgrades are constantly made. I feel as though support is easy to work with and they take suggestions for possible upgrades in the future.

Cons: I do not think this product is Pediatric specific and there are a few things that we need to modify as a result, however, support has listened to our challenges and worked with us to find resolution.

Partnering with UpDox

Mar 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The support team is timely and responsive. Greenway keeps you informed of upcoming developments and changes. The reps make an effort to personalize your experience with them. Trainers are knowledgeable and patient. Local meetings are available to network with other users of Intergy. Greenway partners with other vendors to enhance practice workflow.

Pros: Training and initializing the software was simple and straight forward. Permits our practice to adjust assignments throughout the 5 site practice to address incoming digital faxes, archives in the chart. Permits HIPAA compliant transmission of records to legal entities.

Cons: Has intermittent periods of down periods but are generally resolved quickly once we notify the UpDox team.

Love this software

Apr 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I have to use this program for multiple different things with my clinic. I use it for medical records, billing, and shot record print outs. It is very easy to access all of these.

Pros: It is very user friendly. It is easy to fix any mistake you make in the billing department.

Cons: When scanning medical records if you scan in the wrong chart side you can not edit it and switch it over. You must delete and rescan.

Physician/owner

Oct 24, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I am reporting the company to the BBB and hiring an attorney. I can only hope that my businesses survive going with Greenway. Huge mistake!!! The billing company is about to cause my clinic to go out of business. After being with the company for 5 months we have posted nearly $4 million in charges and only received $250,000. Customer service takes 2-3 days to return a call. We have been trying to understand our bill since day one and not a single person at Greenway can explain what we are been charged for. We do not have a "go-to" person. Each branch of the company is separate so it takes multiple calls and weeks to get to the bottom of an issue. When a medication is prescribed through the system the number of tablets written/amount dispensed does not show up in the chart. Tons of problems with this company/EHR

Pros: Multiple features Nice favorites list Can use on the go and at home Customizable templates and notes

Cons: Poor customer service The billing company is worthless Multiple issues that are patient safety related

Vendor Response

by Greenway Health on November 08, 2018

Hi Luther,

We are sorry to hear that you¿ve had a bad experience with Greenway, and thank you for letting us know. First and foremost, we take potential patient safety issues very seriously. For that reason, we looked into the medication prescription issue you identified and determined that it does not impact patient safety. We are happy to discuss our rationale with you directly.

Additionally, our top-rated revenue cycle management team believes that personally investing in the success of each practice is paramount to helping our customers achieve further financial success. Similarly, our customer success team has an average response time of 11 hours, is currently at a 98% satisfaction rate based on cases closed, and offers designated points of contact for certain practices. For any ideas your practice may have on software functionality, we recommend that you use the Ideas page on My Greenway, where our customers can list requested items and provide feedback on requests from other customers in the Greenway family. If you¿d like to discuss this further, please feel free to contact us at communications@greenwayhealth.com. Thank you.

Intergy Practice Management System

Apr 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I have been using this program since 2004 and it has advanced along with the medical industry and is as great today as it was when purchased. It is one of the most user friendly programs that I have ever used.

Pros: New employee training is reduced because of the ease of use. I have found that employees enjoy the icon selections because with one click they can find what they need. We are a large Dermatology practice with 4 locations and we can use this program at all locations and from home if needed. We use PC's, Lap tops, IPADS. The collections module keeps our A/R up to date. The prebill function is a perfect way to correct any errors before the claim reaches the clearing house.

Cons: We wish that Intergy had a module for EHR that would meet our Dermatology needs.

Small Clinic

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: There were bumps in the road at the beginning, every one likes things done the way they are used to. The upside to this downfall was that GRS was willing to work with me as the billing manager to get what I needed to keep our current workflow running smoothly with as little hiccups as possible

Pros: Once learned it is easy to use, something new is always a bit difficult, but support is always there to help with any questions you might have and walk you through step by step

Cons: That it is not cloud based. Most of the time I don't really need to print something but because I can't download it to my work station it must be printed. Cloud based would be so much more cost effective and efficient for me.

The BEST Customer Support Team

Mar 19, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Greenway feels like our partner. They are always willing to help us find solutions to reaching our goals as a practice. Customer support is super responsive and that really means everything to me as a manager.

Pros: I love how robust this software is. There is so much we can do on it.

Cons: Sometimes it takes too many clicks to achieve one function or action.

Intergy PM

Mar 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I personally love Intergy. We have used a few others and Intergy remains my favorite

Pros: Has and easy flow thru with all the necessities. Love all the reports available. Templating of schedules is an ease.

Cons: There seems to be a good bit of clicking from screen to screen. But after use it becomes a part of it and you dont really notice it.

Excellent for billing

Nov 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Best billing software in the industry! It speaks continuously with the EHR. The data analytics tool can simultaneously pull data from PM and EHR.

Cons: Expensive product, especially when you add on the EHR, analytics tool, interfaces, and other modules (like immunization registry)

Intergy by Greenway Health is a great medical software product.

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Intergy is user friendly. Greenway Health has great customer service. Greenway Health employees are knowledgeable, professional, courteous, and helpful.

Cons: I have no cons to report. Greenway Health is doing a great job! I recommend this product and company.

System administrator

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The practice management for greenway is very easy to use. Most users can learn their day to day tasks within a few hours of training.

Cons: The system lacks integration with other systems that could make our life easier. Insurance verification is also not what we need.

Overall good for multi specialty companies.

Sep 27, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything integrates well. Overall the software is very powerful. The built in electonic prescribing works well as does the greenway patient portal.

Cons: Intergy is written in an older programming language. The encounter note functionality can be vastly improved.

Easy EMR to use

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: Great tool for a multi-speciality practice or an FQHC

Pros: It is a very robust system that allows the end user to tailor it to meet their needs.

Cons: The behavioral health aspect could use some more tweaks to make it more user friendly for therapists to document in.

Excellent customer service

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Comments: Our office has recently integrated Intergy with Phreesia and we love it. We have been provided special assistance with the Integration process and we love it! Customer service is always great and fast!

Pros: I like the fact that if I have any questions or issues with a certain function within the product, there is someone trained in that specific area that can help me and I'm not just forwarded continually to different people that can't assist me.

Cons: Some of the help screens are too vague and do not give clear instructions. I would like to see the product offer clearer instructions for the administrative staff on how to set up things in the program for practice, such as letters and labels.

Great Product

Mar 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Customer service is amazing. There is always a solution to our problems. The software is very customizable.

Cons: It's not really meant for the high volume Radiology practice that we are. It seems more geared towards primary care.

Intergy for Medical Billing

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have used Intergy for many years and have found it to be a very easy system to use that has great consumer support.

Cons: The product is somewhat expensive, however you do get all of the services you need when utilizing the software.

Easy to use (user Friendly)

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Support is awesome

Pros: keep the billing department on top of issues. reports are easy to view. lots of user on one system

Cons: the cost we are a non-profit. so in order to update our system, we must get approved for grants. Not easy these days.

Intergy for FQHC

Mar 20, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Fairly reasonable demographics that meet UDS guidelines. Canned report feature provides good amount of pre fabricated reports. Insurance set up fairly easy.

Cons: poor functionality, no population health interface. Greenway Intergy proves difficult to interface with other HL7 software. Not intuitive, charges do not interface with forms. Too many 'clicks'. Practice Analytics does not utilize diagnosis' or procedures for UDS measures, and your workflow has to include the correct click to produce results so you add the correct medcin finding rather than diagnosis.

Vendor Response

by Greenway Health on May 22, 2018

We¿re sorry to hear that you had a bad experience. Intergy is normally known for its ease of use, customizable templates, and exceptional Practice Analytics capabilities. Our Population Health solution, Greenway Community, provides customers with the ability close those care gaps and easily report data to receive reimbursement for care. If you¿d like to discuss further, please feel free to contact us at communications@greenwayhealth.com.

Great Software for Collections

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Every bit of information that goes into review of past due accounts is provided on the screens in the Collection module This is so very helpful compared to other programs and enables me to review accounts very quickly.

Pros: I really like the Collections Program! The practice I work for is small, however the patient data base is huge. I have found the programs on Intergy help me keep close track of past due accounts. There are several different reports that give me options of what information I am looking for when reviewing the accounts.

Lots of features available but none are included in the amount you pay them for the software

Apr 13, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: DO NOT BUY unless you enjoy paying an attorney

Pros: basic system if you love DOS, this is perfect for you great for those people who enjoy computer programming and creating their own forms

Cons: Over priced nothing included in basic model IT is almost nonexistent they sell you on the amazing features it has but neglect to tell you that none are included when you buy the software. Almost all features are considered add-ons which means there's a cost for them System is constantly being "upgraded" on the weekends but there is never any noticeable changes

Vendor Response

by Greenway Health on May 04, 2018

We¿re sorry to hear that you had a bad experience. Intergy is typically praised for its ease of use, canned and customizable templates, and ability to meet the entirety of a practice¿s needs. Additionally, our Customer Support is highly regarded by our clients and is currently at a 98% satisfaction rate based on cases closed. If you¿d like to discuss further, please feel free to contact us at communications@greenwayhealth.com

Intergy Review

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great EMR software for medical practices! One of my favorites to use in all of the other programs Inhave used. Easy to use and the customer service is the best!

Cons: Cons are there that it gets slow when there is not enough WiFi in the office.

Overall: Overall awesome EMR system for medical practices.

Vendor Response

by Greenway Health on April 11, 2019

Thanks for the review, Alivia. Our developers are always working toward improvements to make our solutions even easier for you to use, so we're happy to hear you enjoy your time on Intergy. We'll relay your kudos to our customer service team so they can keep up the great work!

Review!!

Mar 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: Very Helpful and Friendly! Wonderful Customer Support!

Pros: Everything is easily customized, customer support is very friendly and very helpful making sure the problem is fixed.

Intergy Software

Apr 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We enjoy Intergy because it is so easy to use. It is very user friendly.

Cons: The yearly cost is high. However the support you get is good

13 years of experience with Intergy electronic medical record has been great and looking forward to a continued relationship with the company

Mar 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've used 2 other electronic medical records at other clinics. Intergy is faster, cleaner in appearance, more clinically logical, and easier to learn.

Pros: Integration between Practice Management software, EHR the clinic record, and Practice Analytics for reporting. Good workflow for staff and providers. Always looking at ways to improve customer service. Customization of the clinic record appeals to providers.

Cons: Just like all of the other electronic medical records on the market, it would be nice if it costed less. Training on new features could be better.

Excellent Features and Great Customer Support

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our experience so far is great. Features are excellent and support community is very handy, prompt and very useful. It covers all aspects of medical practice management system, defined very clearly.

My review of the Greenway Health System.

Oct 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: I would recommend this product to other medical facilities.

Pros: The Greenway system is very user friendly. When you need help and have to call the customer support center the technicians are very helpful and courteous.

Cons: The canned reports in the base Intergy system do not give all the information you need so you have to utilize the Practice Analytics system. The Practice Analytics system is not user friendly.

Greenway Intergy

Oct 25, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using Intergy for over 10 years. It is easy to use. The enhancement request process is good and customer service is knowledgeable and dedicated to resolving issues.

Cons: Most forms, notes, etc. are built with primary specialty in mind. Has less diversity for more specific specialties

Easy to navigate great customer support

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease that you can adapt to your needs and your specifications . great customer support

Cons: I have no cons.

Reviews

Aug 08, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use scheduling page , entering demographics and insurances. labs and imaging are easy to find.

Cons: alerts to the doctors when in a patients chart. having a better way to find out about patient that has not been seen in a long time.

Greenway Health is AWESOME!

Oct 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From a client vendor perspective I have to say it is a pleasure to be able to collaborate with an efficient group of professionals to support our mutual clients. Teamwork makes the Dreamwork!!

Good system for keeping all records in one place, In general it is an efficient system

Jun 08, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Comments: In general it is an efficient system

Pros: Good system for keeping all records in one place, In general it is an efficient system allowing to avoid fraud

Cons: Someone else can open encounter under your name and, as a result you have responsibility to close that encounter

Some intuitive functions are missing.

Aug 08, 2017
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Highly robust system. The billing aspect is by far the best feature of this system. Lots of customization.

Cons: Not intuitive. Hard for clinicians to navigate for what we do. Some reports do not run out of the main system, which seems like a feature that should just be a given.