--- title: "Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Elite EXTRA the right Delivery Management solution for you? Explore 388 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131389/Elite-EXTRA/reviews/" page_type: "reviews" language: "en" --- Elite EXTRA 4.7 (388) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Elite EXTRA Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Elite EXTRA offers efficient delivery management with real-time tracking and driver monitoring, ensuring timely dispatch and accurate delivery status updates.“ June 3, 2026 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 WA William A Erp SpecialistWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “The platform also centralizes communication with drivers, internal teams, and external customers, reducing manual follow‑ups and making coordination faster, clearer, and more consistent.“ May 6, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The main frustration is having to sign in every day, or not returning to the login screen after getting booted out. How are others dealing with the login experience while keeping day-to-day work moving smoothly?“ June 3, 2026 CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “This software helps manage are parts that are being to customers daily. If gives our instore employees information such as location of a driver and eta to their upcoming deliveries.“ June 3, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Integration with Eagle wasn't always seamless and needed attention. And the layout of the dispatching screen can be hard to navigate for people“ June 3, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The system's user-friendly interface and reporting tools allowed us to better serve our customers while improving overall operational performance, and the customer support team was great to deal with“ June 3, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The only thing that I dislike about EXTRA is that I have to resign in every day or maybe that is doesn't return to the log in screen when it boots you out.“ June 3, 2026 ## Showing most helpful reviews Showing 1-25 of 388 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy S. eCommerce Director Automotive Used the software for: 6-12 months ### "Elite EXTRA Deployment" April 2, 2024 5.0 We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Reason for choosing Elite EXTRA Both products were a good fit based on our evaluations and extensive field testing but in the end we chose Elite EXTRA because our staff had more familiarity with it at other companies and the Admin reporting is very robust. Review Source KR Kristen R. Customer Experience and Corporate Development Coordinator Automotive Used the software for: 6-12 months ### "Elite EXTRA Review" June 9, 2026 4.0 Overall, my experience with Elite EXTRA has been very positive. The platform has helped streamline our delivery operations, improve route efficiency, and provide better visibility into our logistics processes. It has become a valuable tool for managing daily operations and improving customer service. Pros The best part of Elite EXTRA is its ease of use. Creating, optimizing, and managing routes is straightforward, and the real-time tracking makes it easy to stay on top of deliveries. Cons The mobile experience works well overall, but there are occasional opportunities to improve speed and usability in the field. Review Source BH Brent H. Manager Building Materials Used the software for: 2+ years ### "Not the easiest dispatch program to work with" August 26, 2025 2.0 Difficult. It seems like we have to do work arounds to do the simple tasks that we like to do, like combining a few orders on a truck and sending it out. Pros logging out at the end of the day. The driver's app seems to be the best part of the whole platform. Cons It rearranges things we put in there. Time slots are difficult to work with. combining orders in time slots can be challenging.The online pages aren't very intuitive. Switched from [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) We moved to a new point of sale system that wasn't Epicor at the time. Review Source RC ROBERT C. Dispatcher Automotive Used the software for: 1-2 years ### "Auto Route Building and Customer Zoning That Improves Workflow" June 3, 2026 5.0 It's helping my team create automation and improving workflow. It also allows for indirect communication between team members, salesmen, and customers at a deeper level. We can pinpoint where we are in production and execute at a higher level. Pros Auto route building and zoning customers has really helped improve our workflow. Being able to step away from the computer means other work can still get done. Assigning our customers to these zones also gives us deeper insight into our cash flow and makes it easier to see which routes need to be optimized. Cons Some features don’t feel fully integrated, since there are multiple apps for different functions. Having a single all-in-one app would make things much simpler for vehicle maintenance, picking orders, and dispatching. Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) Elite helped simply our routes and build automated processes. Review Source DB Derek B. Parts Counter Automotive Used the software for: 2+ years ### "Efficient Routing and Delivery Software" June 9, 2026 5.0 Been using Elite for 5+ years now, it started when I was the routing supervisor, and has continued in other roles. Pros Elite solved a lot of our "busy" calls. Once we got customers using their portal and signing up for notifications the "ETA" and returns calls dropped off significantly. Cons It has a few ticks when adding stops manually, but they are easy to get around, nothing that impacts the overall experience too badly. Review Source BE Brandon E. Operations Manager Automotive Used the software for: 1-2 years ### "Great Optimization Tool" June 9, 2026 5.0 This application has been great for us! We were able to cut driver hours. We have made customers happy with faster delivery times. Pros The route optimization is a great tool for us. Helps our drivers know which way is the fastest. The tracking feature helps make sure the drivers stay on task. The support staff is very helpful and easy to work with. Cons I feel like there is almost too many features on this app. One thing I wish there was a radar/weather feature on the map. Would be nice to warn drivers of weather in the area. Review Source TT Tim T. Wearhouse manager Automotive Used the software for: 6-12 months ### "love elite extra " June 3, 2026 4.0 Overall, Elite EXTRA improved delivery efficiency and visibility, and the returns system is great, though occasional Eagle integration issues created some challenges Pros What I liked most about Elite EXTRA was its ability to optimize delivery routes and improve efficiency. It helped reduce delivery times, provided real-time tracking, and made it easier to manage drivers and deliveries. The system's user-friendly interface and reporting tools allowed us to better serve our customers while improving overall operational performance, and the customer support team was great to deal with Cons Integration with Eagle wasn't always seamless and needed attention. And the layout of the dispatching screen can be hard to navigate for people Review Source JH Jamie H. Parts Manager Automotive Used the software for: 2+ years ### "Best Option for Auto Parts Delivery" June 9, 2026 5.0 Overall, We have been using them for 4+ years, and have had nothing but outstanding service. They have excellent coordination and never really had any delays. Pros I really like that Elite delivers our parts overnight, it helps keep our cars moving through the production, and reduces daytime delays from traffic, etc. I love that they have a organized return portal, and the drivers grab the returns the same day I leave them for pickup. The customer Service is excellent, \[sensitive content hidden\] goes above and beyond. I highly recommend this company. Cons I don't have any issues or dislikes, The only room for improvement would be more vendors utilizing the service. Review Source CC Cody C. Warehouse Team Lead Logistics and Supply Chain Used the software for: 2+ years ### "One of the best ways to create routes" June 5, 2026 5.0 Overall, Elite is a much better routing system that the previous software I was using. The UI is easier to navigate and read and dispatching and creating routes is so much easier Pros Elite is great to be able to keep track of where drivers are at all times, the process to put in returns to be picked up, maintaining how routes are prepared and dispatched and being able to view any reports that may need to be reviewed. Cons The only issue I have with Elite is that the system does not automatically save how a route should be set up. The system generates the route how it thinks it should be run without realizing how some streets and areas are laid out. Review Source TJ TRENT J. WAREHOUSE MANAGER Automotive Used the software for: 1-2 years ### "KENWORTH OF PA SHARTLESVILLE" June 9, 2026 4.0 ALL THE DRIVERS LOVE IT. IT IS SIMPLE TO USE AND EASY TO LEARN. BRYE WAS GREAT AT TEACHING US THE SYSTEM TO MAKE IT EASY FOR US TO LEARN. Pros VERY USER FRIENDLY AND SIMPLE TO USE. I LIKE HOW EASY IT IS TO MOVE THE PIN AT EACH LOCATION FOR A DELIVER TO SET WHERE AT THE BUILDING YOU SHOULD DELIVER. Cons NOT BEING ABLE TO SET UP CUSTOMERS TO DISPATCH ON A LATE RUN. WE HAVE SUTOMERS THAT PICK UP PARTS, AND IT WOULD BE NICE IS THERE WAS A WAY TO DECIFER THAT TO NOT POP UP IN THE ORDER GRID. Review Source AD Aaron D. Ast Part Manager Automotive Used the software for: 1-2 years ### "Ast Parts Manager" August 26, 2025 5.0 I recommend this to all my other dealer friends. The number of times we have gone back and looked at photos, have saved us a ton of headaches Pros Easy to use, once you are shown the ropes Once we got the barcodes on our invoices, it's super-fast for my driver to create a route and hit the road. Cons Reports are not customizable, and have issues with auto generation Admin users used to be able to create driver templates, but that privilege was removed by Elite, not sure why? Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) Elite is more focused on this program. OPS has their hand in a bunch of things and cant focus Review Source EW Evert W. Owner Furniture Used the software for: 1-2 years ### "Owner, CEO" April 23, 2025 5.0 I have been using it for the past few years and the program has been getting better. Look forward to adding some new features Pros I enjoy real time tracking. Also to go back and show customer where there truck was with copies of maps. Cons Can take awhile to upload pictures. Would love it if you could turn down resolution to make picture upload faster. Reason for choosing Elite EXTRA It been so long ago I can not remember the other companies Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Customer wanted access to our system, jobber does not offer that. Review Source NS Nick S. Chief Operating Officer Package/Freight Delivery Used the software for: 2+ years ### "EliteExtra Review" May 5, 2026 5.0 The customer support we receive has been top notch. We are in the software all day every day and are in a next-day delivery model, so quick resolution of any bugs or issues is very important to us when they happen. Pros EliteExtra is fantastic for route optimization, communication and oversight with delivery drivers, and electronic POD functions for our customer service team. We manage 5 dispatch sites with dozens of drivers and dispatchers. It is easy to onboard new employees into the software and get them utilizing it quickly which helps our customer service team and our tracking of order deliveries. PODs allow us to prove deliveries to our customers when any issues arise. Cons I wish there was more openness around taking customer ideas and turning them into features within the software. Review Source CO CHRIS O. DIRECTOR OF OPERATIONS Automotive Used the software for: 1-2 years ### "ELITE REVIEW" August 26, 2025 5.0 I’ve been using Elite EXTRA Delivery Dispatch for a while now, and honestly, it has made a huge difference in how we run our deliveries. The platform is super user-friendly, and what I like most is how easy it is to track drivers and routes in real time. Instead of constantly calling or texting drivers to see where they are, I can pull it up instantly and know exactly what’s going on. The dispatching tools are flexible, and it’s really cut down on wasted time and mileage. Customers also appreciate the accurate ETAs and updates, which makes us look more professional and reliable. On top of that, their support team is top-notch every time I’ve had a question, they’ve been quick to respond and genuinely helpful. If you’re running deliveries and want something that’s reliable, easy to use, and backed by great service, Elite EXTRA is worth every penny. Pros What I really like about using Elite EXTRA is how much easier it makes managing our deliveries day-to-day. The route whiteboard is a game changer it gives me a clear picture of where everything stands at a glance. I also really value the notifications that go out to customers once their deliveries are made; it saves us a ton of follow-up calls and gives our customers peace of mind. The on-time reporting and overall reports make it simple to track performance, and the dashboard ties everything together in a way that’s easy to understand. It feels like everything I need is right there in front of me, which makes the whole process run smoother. Cons One thing I find challenging with Elite EXTRA is that the reporting doesn’t let me separate shuttle transfers from regular customer invoice reports. Because of that, it’s tough to get a clear picture of how many drivers I really need. I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate. Having a way to separate those categories in the reports would really help us plan more effectively. Review Source ES Emory S. Director of Marketing Wholesale Used the software for: 2+ years ### "Director of marketing " August 26, 2025 4.0 My overall experience with Elite EXTRA has been very positive. I really appreciate their excellent customer service—the team is always responsive and helpful whenever I have questions or need support. I also value the continued software updates and product improvements, which show their commitment to evolving the platform and making it more effective for their customers. Pros What I like most about Elite EXTRA is the great customer service and their commitment to continued software updates and product improvements. I also really appreciate the ease of adding stops to routes on the fly, as well as the intuitive graphical interface, which makes designing and adjusting routes very simple and user-friendly. Cons One thing I like least about Elite EXTRA is that the traffic data and maps used for calculating ETAs are often not as accurate as I’d like. This can make it challenging to rely on route completion times. I would really value having more up-to-date mapping and improved ETA accuracy, ideally leveraging some of the newer mapping platforms available. Review Source KM Karen M. CSR - Inside Key Account Rep Chemicals Used the software for: 1-2 years ### "Great value." June 3, 2026 5.0 This has saved us money when a customer can not locate their order delivery or says they did not receive their order. Pros I like the access to POD confirmations and the routing capabilities. Customer who call in looking for an ETA can easily be handled. Cons I have not yet found anything I do not like. This product does exactly what I need it do. Would recommend this program. Review Source BS Bryant S. Team Lead Environmental Services Used the software for: 2+ years ### "Excellent software to work with" June 3, 2026 5.0 Very easy to use, customer service is always on point and quick to get the fix in place. Always readily available. Cons Nothing to complain about. Review Source JH Jerret H. Warehouse Manager Wholesale Used the software for: 1-2 years ### "Huge Time Saver, Your Crew Will Love This" June 3, 2026 5.0 Overall very good, its a huge time saver for me. There have been some minor problems here and there as to be expected with any software, but the team at Elite EXTRA is always very quick to resolve these issues. Pros Route optimization, automatically sending each order to billing upon delivery (integrated with our ERP system, Epicor Eclipse), attaching photos to each order in Eclipse is also great Cons Using Bing as a default route planner. Our drivers override this and use Google in their phones to get the most time efficient route, but on my end when dispatching the route the times and miles are often incorrect. Review Source EE Ernest E. Parts Director Automotive Used the software for: 2+ years ### "Outstanding" August 26, 2025 5.0 Outstanding! Customer support is always available. Updates are very informative regarding updates and fixes. Pros Routing Drivers in an efficient manner, being able to give a customer a real time delivery schedule. History of deliveries with pictures is a game changer. Cons Tough question, have not really experienced a downside. System is always available, never any downtime. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source SW Steve W. General Manager Automotive Used the software for: 2+ years ### "Game Changer For Our Delivery Process" April 24, 2025 5.0 Elite EXTRA solved our issues organizing and optimizing our parts delivery process. We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven. Our customers experience and delivery times has also significantly improved. Pros Easy to build routes and optimize deliveries, very simple to run and has completely changed and improved our delivery process. Cons Scheduled routes are difficult to build and manage, I would really prefer a version that would build live as orders come in that is visible on the dispatch screen as it builds. This way you could choose to dispatch it early or have a cut time where it would automatically dispatch. Review Source AM ANDREA M. Administrative Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "I GIVE IT AN A" April 24, 2025 4.0 OVERALL, MY EXPERIENCE WITH ELITE EXTRA HAS BEEN POSITIVE. IT HAS PROVED TO BE AN ESSENTIAL TOOL IN OUR PARTS DELIVERY AND TRACKING. Pros I LIKE THE EASE OF ROUTING DRIVERS AND BEING ABLE TO SEE ORDER DETAILS FROM THE DISPATCH PAGE. I ALSO LIKE HAVING THE DRILLDOWN HISTORY ON ORDERS TO VERIFY THE DETAIL OF DELIVERY IN CASE THERE IS A DISPUTE. Cons THE GEOCODING IS SOMETIMES OFF, MAKING IT NECESSARY TO GO IN AND REROUTE THE MAP TO CORRECT THIS ISSUE. ALSO, I DON'T LIKE THE FACT THAT WHEN A DRIVER IS LOGGED IN, YOU CAN'T GO IN TO SEE OR CHANGE ANY DETAILS IN THE DRIVER SET-UP. Review Source JR Juan R. Operations Support Automotive Used the software for: 2+ years ### "Great tool to have for deliveries" August 26, 2025 4.0 Pros I really enjoy how easy it is to use. Helps keep track of orders coming in and out. The app makes it easy for the drivers to make deliveries. Cons I could use an app for my outside sales personnel to review and answer customer questions, such as when they can expect a delivery, instead of calling in to the warehouse and having someone look it up. Review Source tA tony A. parts manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "User-Friendly Platform with Powerful Features" August 26, 2025 5.0 “Elite EXTRA has been a valuable tool for improving customer satisfaction. Real-time tracking, proof of delivery, and automated notifications made it easier to keep customers informed and build trust.” Pros “I really liked how efficient the routing and dispatch features are. It helped save time and reduced errors.” Cons “Some features take time to learn, and new users may need extra training.” The mobile app can lag or freeze occasionally, especially in low-service areas Review Source MM Melinda M. Sales Operations Dir Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for delivery logistics" April 28, 2026 5.0 Overall - it is a great tool that meets our needs at a reasonable price. It has made a significant difference in our delivery logistics management. Pros The people at Elite Extra make all the difference. They are responsive, helpful and available when needed. Cons The user interface is manageable once teams have been onboarded but that is the hardest part for people to get adjusted to. Simple tweaks could make a world of difference in onboarding. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.