# Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elite EXTRA the right Delivery Management solution for you? Explore 360 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (360) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of Elite EXTRA Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews HS Harmony S Assistant Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With this system to track and keep up with multiple drivers and being able to get our local drivers in and out quickly has changed our timing drastically in a positive way.“ August 26, 2025 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 BW Brandon W dispatcherTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 6-12 months. “I like how the auto dispatching works with our system to implement routes in an organized manner. Though it doesn't get it right 100% of the time, a vast majority of the time it gets it selected to the correct route.“ August 27, 2025 DR Dawn R Assistant ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes we have orders that do not show up on the screen, so we have to call to try to get the problem resolved. “ August 26, 2025 SG Shaquila G ASMRetail, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “What I like the most is you can have real time tracking time on the drivers and get notifications when they have violations with driving.“ May 8, 2025 AD Aaron D Ast Part ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Reports are not customizable, and have issues with auto generation“ August 26, 2025 AD Austin D Assistant Parts ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them.“ August 27, 2025 MB Melissa B ControllerOil & Energy, 51 - 200 employeesUsed the software for: 6-12 months. “It does not have the ability to add in different products for one delivery.“ August 28, 2025 ## Showing most helpful reviews Showing 1-25 of 360 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy S. eCommerce Director Automotive Used the software for: 6-12 months ### "Elite EXTRA Deployment" April 2, 2024 5.0 We are pleased we made the decision to go with . It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Reason for choosing Elite EXTRA Both products were a good fit based on our evaluations and extensive field testing but in the end we chose because our staff had more familiarity with it at other companies and the Admin reporting is very robust. Review Source DS Darrell S. GM Automotive Used the software for: 2+ years ### "Best delivery system, best support." April 23, 2025 5.0 Very satisfied and happy with all the options and how it keeps all deliveries very organized and ready to be dispatched. Pros Very flexible that will adapt you your business. Never lose sight of the orders from your customers. Keeps all deliveries organized so no confusion when dispatching It integrated well with any computer system Cons Coming from not having any system, it did take some time to adapt to all the tools available through . Reason for choosing Elite EXTRA More options and ease of implementing. It was Cloud based. Review Source KW Kenny W. CFO IT Automotive Used the software for: 2+ years ### "N/A ." August 26, 2025 3.0 Decent, customer service is good. . Pros All my deliveries in one place. Nice to see them all in the one spot to make a better educated decision. Cons You do not work well with Nexpart as you sold it to us that you did. We get way to many excuses and Elite just stops working on fixing it. Review Source TW Ted W. Territory Transportation Manager Automotive Used the software for: 1-2 years ### "Impressed but add the driver pin number as a column! " April 28, 2025 5.0 Overall I've been impressed and is a step up from our previous routing software. As someone who has to hand the transportation responsibilities for multiple warehouses, it makes my job easier when the routing software is straightforward to use and can be taught to new drivers quickly Pros I think it's intuitive and easy to teach others. The driver detail report is the report I most use and appreciate. Cons I wish that the driver pin number was listed as a column on the drivers page. I often have to add temporary drivers and it'd make it easier to see what pin numbers have been used and what is next in the sequence. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) It was out of date and clunky to use. We wanted better tracking and more intuitive software Review Source IH IAIN H. VP Operations Logistics and Supply Chain Used the software for: 2+ years ### "Very Satisfied" April 25, 2025 4.0 Very happy with the overall experience and how it has improved our customer service. Pros User friendly Improves customer service Improves distribution of resources Cons We wish that would implement a "settlement/payment" option to drivers. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Detrack](https://www.capterra.com/p/188592/Detrack/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Elite EXTRA At the time, was the best solution for our key customer Review Source CK Chris K. parts counter person Automotive Used the software for: 6-12 months ### "parts counter person" April 25, 2025 5.0 Support is very helpful. There is a tool for everything that I have asked for. software works well Pros Alot of features. If you need to do something it is probably there. Returns were something we struggled with before elite. Now the drivers know when there is a return Cons Alot of features. Hard to find the feature that you are looking for. support is always able to guide me to what i need. Switched from [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) not sure. I was not part of that decision. we switched from ops trax Review Source JC Jenna C. Jr Executive Wholesale Used the software for: 6-12 months ### "Elite Extra Review" April 24, 2025 5.0 Pros We like the fact that our orders come directly over from P21 into , and our team doesn't have to manually input delivery addresses any more. We are excited about the fact that it will soon integrate into P21 and anyone will be able to check on delivery status. Cons Looking at routes and moving order around is a little time consuming. We wish there was a screen to easily drag and drop deliveries around. Review Source MW Matt W. wholesale parts Automotive Used the software for: Less than 6 months ### "Game changing delivery system " April 23, 2025 4.0 there is definitely a learning cure to using elite compared to deliverytrax but elite has been so much better in the user experience and ability to track the drivers thought there delivery Pros They amount of information and detail elite shows when dispatching is so helpful Cons sometimes its hard to see the vans on the dispatching screen if they could be a little larger it would be helpful Switched from [TRAX](https://www.capterra.com/p/180973/TRAX/) deliverytrax lacked the tracking aspect and detailed information that extra has Review Source TN Tim N. store manger Automotive Used the software for: 6-12 months ### "overall good product " April 25, 2025 4.0 very good, better ddms Epicor we had in the past Pros timing feature work well while telling customer where there products are Cons not very easy to figure anything out even the help center is not easy to use Switched from [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) we got bought by gpc napa forced to use this new program Review Source DD Don D. Logistics Manager Warehousing Used the software for: Less than 6 months ### "5 stars for Elite! " April 23, 2025 5.0 My overall experience with has been great, migrating to a new ERP with prophet 21 the integration with Elite has streamlined our delivery and tracking of orders greatly Pros what I like most about is its ease of use, really easy to understand and get started. Customer service is also excellent with quick responses to my questions. Cons I would like to be able to view and edit multiple routes at once. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) we made the switch due to the integration with p21 Review Source SW Steve W. General Manager Automotive Used the software for: 2+ years ### "Game Changer For Our Delivery Process" April 24, 2025 5.0 solved our issues organizing and optimizing our parts delivery process. We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven. Our customers experience and delivery times has also significantly improved. Pros Easy to build routes and optimize deliveries, very simple to run and has completely changed and improved our delivery process. Cons Scheduled routes are difficult to build and manage, I would really prefer a version that would build live as orders come in that is visible on the dispatch screen as it builds. This way you could choose to dispatch it early or have a cut time where it would automatically dispatch. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Assistant Parts Manager" August 27, 2025 4.0 I love the customer support, the innovation, and how easy it is to utilize. We were the first dealership in our area to use it within our industry and we now have our competition on it as well. Pros I love a one stop shop for our deliveries and returns. It makes communication between the customer and our dealership. It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them. Cons My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason. Moving from "Will Call" to delivery could be made much more simple as well. Review Source LR Lee R. Management Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Extra has been a walk in the park." August 26, 2025 5.0 I've been over getting set up for our location since day 1, and can honestly say, its been easy, and overall great for our location. It helps new employees with their routes and getting them familiar with it much faster. Pros was very simple to initially set up and get rolling. It gives the company and customers a real time of when our driver will be delivering parts to them. Overall I feel it has grown our business some with setting up our routes in the best way. Cons I haven't found a Con of yet. Customer service has bent over backwards to ensure their product runs smoothly and meets all our needs. Review Source DB Dusty B. Personnel Director and Trainer Automotive Used the software for: 2+ years ### "Loving Elite Extra!" August 26, 2025 5.0 has been a fantastic solution for our needs. The robust tracking system and reporting tools have significantly improved our operational efficiency, and the online training resources have been an excellent tool for our team. Pros With the delivery system, I can keep deliveries organized with minimal effort from my employees. Cons I have noticed that the Program can be a bit too complex for some of my employees, there seems to be a steep learning curve. I have seen great improvement with this over the last few years though. Review Source JW John W. Warehouse manager Automotive Used the software for: 2+ years ### "Elite Extra" April 23, 2025 5.0 Overall, using elite has been a major step forward in making our delivery and dispatch efforts more efficient. Pros Ease of use, the interface for the app and website is easy to navigate. Keeping track of deliveries has never been easier. Cons Searching for the right report, sometimes the words we use doesn't match the name of the report, but we've worked around that and figured out what we need to know monthly. Review Source tA tony A. parts manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "User-Friendly Platform with Powerful Features" August 26, 2025 5.0 “ has been a valuable tool for improving customer satisfaction. Real-time tracking, proof of delivery, and automated notifications made it easier to keep customers informed and build trust.” Pros “I really liked how efficient the routing and dispatch features are. It helped save time and reduced errors.” Cons “Some features take time to learn, and new users may need extra training.” The mobile app can lag or freeze occasionally, especially in low-service areas Review Source GL Gary L. BRANCH MANAGER Wholesale Used the software for: 2+ years ### "ELITE REVIEW" August 27, 2025 4.0 IT IS A VERY GOOD SYSTEM. THAT ALLOWS FOR TRACKING AND ALSO BEING ABLE TO PROVIDE PROOF OF DELIVERY. Pros THE WAY THE SYSTEM TRACKS THE DRIVERS THROUGHT THE TOGGEL THE TRACKS PROGRAM. AND THE ABILITY TO REROUTE IF SOMETHING CHANGES. Cons AT TIMES THE GPS DOES NOT DO AN EFFECIENT ROUTE. TAKING THE DRIVER IN A LONGER ROUTE THAN IF IT USESD A DIIFERENT ROUTE Review Source ZK Zachariah K. Director of Store Development Automotive Used the software for: 2+ years ### "Must have for any business with a delivery service" August 26, 2025 5.0 Always great! The few times we've needed support, they have fixed the problem quickly. All employees have been nothing but friendly and professional. Pros It gives us a complete view of how our delivery service is working for us and our customers......... Cons I do not have any cons that I've experienced. As with any technology, bugs happen, but they have always addressed them quickly. Review Source TD TAYLOR D. Warehouse manager Logistics and Supply Chain Used the software for: 1-2 years ### "Good overall" August 26, 2025 5.0 Overall this has helped us in so many way. Keeps us efficient with orders and keeps the drivers going. Pros It helps us keep up with orders better and the drivers. I like that we can control the screen. It also helps us send messages to drivers when they can't answer the phone. Cons There is nothing really not to like about it. I would love for it to have a way to send the customers a copy of the returns and core returns. Review Source MS Mark S. IT Automotive Used the software for: 2+ years ### "Save time and money using this application." August 27, 2025 5.0 New site additions/changes in routes are done quickly. Our account team is responsive when we need add new locations. Pros Driver Delivery and re-routing for customer pickup and drop offs. Also creates efficient routes saving time and money. Cons Nothing. Even our drivers that aren't using mobile devices easily can use the application on cell phones. Review Source JM Juan M. PARTS MANAGER Automotive Used the software for: 2+ years ### "Ken Garff Nissan" August 26, 2025 5.0 Have used it for years, great tool for deliveries. Can keep history of deliveries saved for tracking later. Pros Dispatch Management has worked so well. You can keep track of personal and estimated time arrivals help. Cons My least favorite thing that I can think of while using it for over 10 years, would have to be the texting feature. Review Source TS Trevor S. Assistant Parts Manager Automotive Used the software for: 1-2 years ### "Good product" August 27, 2025 5.0 It's been perfect now that we're accustomed to how to use it. The route tracking is helpful, the white board is nice. The pictures make it easy to contradict disputes by customers. Pros The setup and everything is nice, being able to use the photo's for evidence is also helpful. I like using the whiteboard on the screen. Cons It took me a while to learn the ins and outs of the best way to utilize it. But after going through it day after day with our dock guy I find it to be pretty easy. Review Source CH CHRIS H. WAREHOUSEMAN Warehousing Used the software for: 1-2 years ### "BEST PROGRAM" September 2, 2025 5.0 I USE EVERY DAY. I WOULD RECOMEND IT TO ANYONE WHO DOES DISPATCHING WITH DRIVERS. IT IS SUCH A GREAT PROGRAM Pros EVERYTHING I LOVE THE FACT THAT IT BUILDS THE ROUTE FOR YOU. THEN ITS JUST MINOR TWEEKS TO THE ROUTES TO FINALIZE THEM. Cons NOTHING EXCEPT NMAYBE WORK ON THE PICK UP PART OF THE AUTO ROUTE BUILDING. WHAT I MEAN IS, WHEN PUTTING IN A PICK UP IT HAS A NACK OF PUTING IT IN THE WRONG ROUTE. Review Source EM Erik M. Parts Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great solution for a number of delivery issues." August 27, 2025 5.0 Very positive. It has given us a digital safety net for making sure we are getting all of our deliveries out the door. Pros The driver interface on the app allows for tech challenged drivers to easily learn the app. We have a handful of drivers that do not use computers or smart phones outside of work. They have no issues with using the app. Cons Nothing that was not our doing. It took us some time to get up and rolling, but that was despite the support from . They have done more than they needed to in assisting us. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.