# Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elite EXTRA the right Delivery Management solution for you? Explore 389 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (389) [View alternatives](https://www.capterra.com/p/131389/Elite-EXTRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Elite EXTRA Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Efficient delivery operations platform 91% positive reviews out of 94 Most reviewers describe delivery management as streamlined, with real-time tracking, route optimization, and improved communication. Julio C IT Manager, 201 - 500 employees. "It´s a valuable tool to optimize their last-mile delivery operations, improve customer satisfaction, and gain better control over logistics." Occasional technical glitches and lag 42% negative reviews out of 50 Some reviewers indicate bugs, slow updates, and sporadic app freezes can disrupt workflow, especially in low connectivity areas. Clay W Glass Dispatcher, 501 - 1,000 employees. "Organization can be a flaw sometimes, pulling reports, technical difficulties on phones with low internet capabilities" Responsive and knowledgeable support team 95% positive reviews out of 78 Most reviewers indicate customer support is prompt, knowledgeable, and consistently helps resolve issues efficiently. Jeff H Warehouse Manager, 51 - 200 employees. "Customer service is responsive, the support team helped us get automated returns implemented they where helpful, prompt and knowledgeable." Easy onboarding and training process 90% positive reviews out of 62 Most users report the system is straightforward to learn, easy to teach, and quickly adopted by teams. Kevin P Parts Manager, 501 - 1,000 employees. "The training we get is exceptional . If we have questions or problems , the Elite team is right on it within the hour ." ## Showing most helpful reviews Showing 1-25 of 389 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy S. eCommerce Director Automotive Used the software for: 6-12 months ### "Elite EXTRA Deployment" April 2, 2024 5.0 We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Reason for choosing Elite EXTRA Both products were a good fit based on our evaluations and extensive field testing but in the end we chose Elite EXTRA because our staff had more familiarity with it at other companies and the Admin reporting is very robust. Review Source CC Cody C. Warehouse Team Lead Logistics and Supply Chain Used the software for: 2+ years ### "One of the best ways to create routes" June 5, 2026 5.0 Overall, Elite is a much better routing system that the previous software I was using. The UI is easier to navigate and read and dispatching and creating routes is so much easier Pros Elite is great to be able to keep track of where drivers are at all times, the process to put in returns to be picked up, maintaining how routes are prepared and dispatched and being able to view any reports that may need to be reviewed. Cons The only issue I have with Elite is that the system does not automatically save how a route should be set up. The system generates the route how it thinks it should be run without realizing how some streets and areas are laid out. Review Source BH Brent H. Manager Building Materials Used the software for: 2+ years ### "Not the easiest dispatch program to work with" August 26, 2025 2.0 Difficult. It seems like we have to do work arounds to do the simple tasks that we like to do, like combining a few orders on a truck and sending it out. Pros logging out at the end of the day. The driver's app seems to be the best part of the whole platform. Cons It rearranges things we put in there. Time slots are difficult to work with. combining orders in time slots can be challenging.The online pages aren't very intuitive. Switched from [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) We moved to a new point of sale system that wasn't Epicor at the time. Review Source JP Jeff P. Business Process Manager Wholesale Used the software for: 1-2 years ### "Game changer for visibility " May 8, 2026 4.0 Really positive it was an easy implementation and we were up and running in no time. It has been a great addition to our company Pros How flexible it is. We have complete control over all of our daily tasks for our drivers. We can see where they are and when they’re going to get where they’re supposed to be. Cons We’re fairly technical so we like to change things on our own when possible and a lot of times we have to go to Elite Extra for modifications. Review Source TT Tim T. Wearhouse manager Automotive Used the software for: 6-12 months ### "love elite extra " June 3, 2026 4.0 Overall, Elite EXTRA improved delivery efficiency and visibility, and the returns system is great, though occasional Eagle integration issues created some challenges Pros What I liked most about Elite EXTRA was its ability to optimize delivery routes and improve efficiency. It helped reduce delivery times, provided real-time tracking, and made it easier to manage drivers and deliveries. The system's user-friendly interface and reporting tools allowed us to better serve our customers while improving overall operational performance, and the customer support team was great to deal with Cons Integration with Eagle wasn't always seamless and needed attention. And the layout of the dispatching screen can be hard to navigate for people Review Source AG ANTHONY G. Wholesale Parts Sales Manager Automotive Used the software for: 2+ years ### "Ricart Review" June 3, 2026 5.0 It is an instrumental part of our daily business, it makes us efficient in many areas, it is truly a leader for this segment of the industry Pros The customer service is excellent, training outstanding and product is efficient. When we did TEAMS training \[sensitive content hidden\] did a great job with clarification on any issues and opportunties Cons Everything is excelllent, would like to see more reporting, ability to track more data by our drivers efficiency Review Source BS Bryant S. Team Lead Environmental Services Used the software for: 2+ years ### "Excellent software to work with" June 3, 2026 5.0 Very easy to use, customer service is always on point and quick to get the fix in place. Always readily available. Cons Nothing to complain about. Review Source AS Andrew S. Warehouse and Logistics Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use! " May 1, 2026 5.0 I've been using Elite Extra for the past 13 years. It's been nice to see how it's evolved and gotten better with each update roll out. It's been extremely helpful for our internal team and our customers. They like the ability to receive updates on their delivery orders in real time. Pros The best thing about Elite Extra is the reports that are available to us. Really informative information to help make business decisions. Cons The Delivery Network has been problematic at times when we attempt to use. Although we know it is not directly connected with Elite Extra. Review Source AK Ardo K. IT Manager Automotive Used the software for: 2+ years ### "IT Manager" June 3, 2026 5.0 Overall, Elite EXTRA has been a strong operational partner for our wholesale distribution. The platform has improved our delivery efficiency, reduced driver confusion, and helped us maintain a high level delivery service. Pros As an automotive wholesale distributor, Elite EXTRA has been a strong asset in tightening up our delivery operations. The route optimization tools stand out the most—they consistently help our drivers cut down on unnecessary mileage and improve delivery times, even on high‑volume days. The user interface is clean and intuitive, which makes onboarding new staff quick and painless. Their customer support team is also genuinely responsive; whenever we’ve had questions or needed adjustments, they’ve been quick to jump in and help. From a cost perspective, the platform delivers solid value for money, especially considering how much time and fuel we’ve saved. Cons There is not much thing to dislike about Elite Extra. They are quick to resolve any bugs or issues fast and efficiently. Review Source BD Brian D. Parts Transportation Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Elite Extra " April 28, 2026 5.0 Great experience, great overall value. Everything is seamless and easy to use once you know what you are doing. Pros Allows me to see all my drivers in real time and allows seamless integration of route updating. Also being bale to see if deliveries have been made. Cons Updates that sometimes changes feature we are already used to. Sometimes if it isn't broken don't fix it. Review Source DA Derrek A. Parts Manager Automotive Used the software for: Less than 6 months ### "PFHV Review" April 23, 2025 5.0 While the onboarding process has been very well received, we have run into the issue of trying to hot shot parts and being unable to appropriately dispatch from the road. If that issue was alleviated, I would have no complaints! Pros From the start of the process, all the representatives from Elite EXTRA have been incredibly helpful, knowledgeable and informative. The app is very easy to use for our drivers and the web based site is great for our dispatcher. Cons The one area that I find lacking is the ability to dispatch from a mobile device. I understand most companies do not have a dispatcher that will work mobile, but we often have to use our dispatcher for "Hot Shot" deliveries and she struggles to dispatch from a phone. Alternatives considered [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) Reason for choosing Elite EXTRA The ability to integrate multiple stores and several routes. Review Source BW Brandon W. dispatcher Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Lots of Potential" August 27, 2025 4.0 I believe there is lots of potential with this app. It creates a place where we can see all of our orders and when they were delivered. It makes it very easy to track certain orders down. Though there were a few issues at first, they seemed to die down and improve. But there are still a few issues that I deal with daily which can easily be fixed on my end, but I believe these issues should be fixed on the Developer side. Pros I like how the auto dispatching works with our system to implement routes in an organized manner. Though it doesn't get it right 100% of the time, a vast majority of the time it gets it selected to the correct route. Cons The part that I don't like particularly, is when I am trying to put a stop onto a different route using the arrow. When I do this, it goes away for a second, then immediately comes back onto the route. From there I have to exit the route I'm editing, go to the stop that I need to change, and change it from there. It seems that this is not working the way it is intended. It is pretty annoying dealing with this when I have multiple drivers over my shoulder waiting to be dispatched. It causes a delay in the dispatching process which means drivers get out later. Drivers get mad, I get mad, and my boss gets mad. Also, when I put orders on hold and release them, they disappear until I refresh the screen. Sometimes it takes 2 refreshes. Some days are worse than others as far as how long it takes to show back up. The last issue I have with it, is when I am trying to add a stop to a route using the + button. It will show up on the route then immediately come back off, then I have to exit the route I am trying to add it on and add it using the arrow (which takes multiple tries sometimes). Review Source DR Dawn R. Assistant Manager Automotive Used the software for: 2+ years ### "Dispatching ease" August 26, 2025 5.0 Great because if I have an issue then I call and the issue is given the top priority and fixed as fast as they can resolve it. Pros Easy to use. Customers can get on the spot location times. I have the ability to help the driver when they have issues with locating the customer. I can see when there are traffic incidences and help the driver avoid them. Cons Internet issues can cause delays. Not their fault but it is an inconvenience. Sometimes we have orders that do not show up on the screen, so we have to call to try to get the problem resolved. For the most part my issues mainly come from computer glitches. Review Source CR Cory R. Outside sales representative Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite tracking is definitely elite" April 25, 2025 5.0 Elite extras game changer. I love being able to navigate and add multiple cell calls and being able to change my route on the fly. Pros It’s a very handy tool to be able to go back and look at pictures at previous draw off parts for customers. It is our company thousands of dollars by being able to attach pictures to our customer drop off. Cons I really don’t have any issues with elite. Only thing that happens from time to time is the app will kick me out automatically. Then I have to log back in. Not sure if it’s the app or could be me losing reception and some of the areas I deliver. Review Source GK Gary K. Parts Technical Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Elite Extra Review 2025" April 23, 2025 4.0 Overall, I am very pleased with the system. We have 8 locations that are up and running, with the last one going online a month ago. So, we are starting to get some actionable feedback from the reports that will help us with efficiency, cost savings, and driver accountability. Pros The wide capabilities of the system and the EXCELLENT support that is provided. \[sensitive content hidden\] has been outstanding with top-notch guidance and assistance. He has made the entire experience quick, easy, and painless. Cons Getting acclimated to the interface and navigation for each screen. I would like to see more consistency with the controls. Getting back to the dashboard is a different icon on several of the pages. It took some time with the system to get comfortable with the navigation of the pages. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source TB TED B. Parts wholesale manager Automotive Used the software for: 2+ years ### "Highly recommended professional tool" April 23, 2025 5.0 \[sensitive content hidden\] has been an incredible support rep for our company and our customers. He is a major part of the success of this program. Elite EXTRA has made things much easier and very transparent in this industry and we are very grateful to have it. Pros We have been using Elite EXTRA as a group for a number of years now, and we love it. The returns automation feature seems to be the biggest enhancement overall that we can offer to our customers. Cons When you have a great program, and professional staff who are highly skilled at representing the features and benefits of it, there isn't much to say is my least liked about it. Elite EXTRA has given me no reason at all to dislike or find anything wrong with it. Review Source AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Assistant Parts Manager" August 27, 2025 4.0 I love the customer support, the innovation, and how easy it is to utilize. We were the first dealership in our area to use it within our industry and we now have our competition on it as well. Pros I love a one stop shop for our deliveries and returns. It makes communication between the customer and our dealership. It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them. Cons My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason. Moving from "Will Call" to delivery could be made much more simple as well. Review Source TGT Ted Gubernard T. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product" April 23, 2025 5.0 we have loved using this product and the integration within our internal business system and really cannot imagine making deliveries without it. Pros The ability to track where my driver is at any given time, with an ETA on when he will be arriving at next stop and the ability to give a customer access to see when their delivery will be made. Cons I would like to see some requirements that a driver must complete before moving to next stop ie. how payment was collected and amount collected if a COD invoice, a picture of product delivered. Review Source NS Nelson S. Parts Manager Automotive Used the software for: 1-2 years ### "Great Tool " August 26, 2025 4.0 Overall, the experience has been generally positive, though there are still areas that continue to evolve. Integration with CDK is essential to ensure access to all pertinent information and to maximize the efficiency and effectiveness of this tool. Pros \-The level of information provided through Returns Automation is a significant time-saver. -It is user friendly and easy for the Parts Department sales team to navigate. Cons \-The returns automation currently does not capture the customer's email address within the order file. -During our use of the delivery service, the pickup response time was noticeably longer compared to our alternative provider. Review Source GL Gary L. BRANCH MANAGER Wholesale Used the software for: 2+ years ### "ELITE REVIEW" August 27, 2025 4.0 IT IS A VERY GOOD SYSTEM. THAT ALLOWS FOR TRACKING AND ALSO BEING ABLE TO PROVIDE PROOF OF DELIVERY. Pros THE WAY THE SYSTEM TRACKS THE DRIVERS THROUGHT THE TOGGEL THE TRACKS PROGRAM. AND THE ABILITY TO REROUTE IF SOMETHING CHANGES. Cons AT TIMES THE GPS DOES NOT DO AN EFFECIENT ROUTE. TAKING THE DRIVER IN A LONGER ROUTE THAN IF IT USESD A DIIFERENT ROUTE Review Source JC Jeremy C. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Overall-Very Happy with Elite Extra & Support Staff" August 26, 2025 5.0 I generally route our delivery drivers on a daily basis and overall, I am happy with the software. It allows us to keep a close eye on driver location and customers appreciate being able to track their deliveries. I recommend to other locations not currently using Elite Extra. Pros Overall format is easy to use and fairly intuitive. I like that any combination of letters can be entered in the Ship To field to designate an invoice as delivery. Cons There really isn't much I dislike about Elite Extra. If I had to pick one, built in GPS would be nice to have while in the app. Review Source ZK Zachariah K. Director of Store Development Automotive Used the software for: 2+ years ### "Must have for any business with a delivery service" August 26, 2025 5.0 Always great! The few times we've needed support, they have fixed the problem quickly. All employees have been nothing but friendly and professional. Pros It gives us a complete view of how our delivery service is working for us and our customers......... Cons I do not have any cons that I've experienced. As with any technology, bugs happen, but they have always addressed them quickly. Review Source SV Sean V. Parts Manager Automotive Used the software for: 1-2 years ### "The go to delivery program for businesses" August 26, 2025 5.0 Elite Extra has been a huge benefit to how we deliver our parts, from planning routes, to updating customers, it has been very beneficial to our branch. Pros Very simple and easy to operate. Cons It auto changes your route for you rather than give you the option. It auto changes your route for you rather than give you the option. Review Source SJ SADIE J. PARTS MANAGER Automotive Used the software for: 2+ years ### "USE FOR WORK, GREAT EX" August 26, 2025 5.0 LONG TIME USER, USE FOR WORK, GREAT APP, COMPUTER WORK IS EASY, APP SOMETIMES DOESNT WORK AND COULD USE SOME IMPROVEMENTS. Pros EASY TO MANAGE. EASY TO ADD DELIVERYS. EASY TO TEACH AND EASY TO LEARN. EASY TO LOOK UP SHIPMENTS AND EASY TO LOGIN Cons APP DOESNT ALWAYS WORK, THEY PICTURE FEATURE IS GOOD, WHEN IT WORKS. BUT WHEN IT DOESNT WORK IT DOESNT WORK Review Source Similar Products Featured ## Related categories [Courier](https://www.capterra.com/courier-software/)[Transportation Dispatch](https://www.capterra.com/transportation-dispatch-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.