--- title: "Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Elite EXTRA the right Transportation Dispatch solution for you? Explore 388 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131389/Elite-EXTRA/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Elite EXTRA 4.7 (388) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Elite EXTRA Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Elite EXTRA offers efficient delivery management with real-time tracking and driver monitoring, ensuring timely dispatch and accurate delivery status updates.“ June 3, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The main frustration is having to sign in every day, or not returning to the login screen after getting booted out. How are others dealing with the login experience while keeping day-to-day work moving smoothly?“ June 3, 2026 WA William A Erp SpecialistWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “The platform also centralizes communication with drivers, internal teams, and external customers, reducing manual follow‑ups and making coordination faster, clearer, and more consistent.“ May 6, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Integration with Eagle wasn't always seamless and needed attention. And the layout of the dispatching screen can be hard to navigate for people“ June 3, 2026 CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “This software helps manage are parts that are being to customers daily. If gives our instore employees information such as location of a driver and eta to their upcoming deliveries.“ June 3, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The only thing that I dislike about EXTRA is that I have to resign in every day or maybe that is doesn't return to the log in screen when it boots you out.“ June 3, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The system's user-friendly interface and reporting tools allowed us to better serve our customers while improving overall operational performance, and the customer support team was great to deal with“ June 3, 2026 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 388 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HL Heather L. Parts Clerk Used the software for: 1-3 years ### "Seamless CDK Integration and Real-Time Delivery Visibility" June 12, 2026 5.0 We have many customers who want to know exactly when they’ll receive their items, and this lets us see where the driver is and when they should arrive. If a customer says we didn’t deliver something, we can pull up the photo evidence, timestamp, and signatures to confirm that we did. Pros I like how easily Elite integrates with CDK to pull invoices over. It’s simple for us to use at the counter, and it’s just as easy for the drivers to use on the road. Being able to track where deliveries are and when they were delivered gives us better visibility when we’re talking with customers. It works well, and the information is available to us right away. I also like that routes are built automatically, so we don’t have to stress about figuring out the best order for the stops. Cons I have not found anything that I dislike about Elite EXTRA. We have had a many training opportunities, and any concerns were answered at that time! Review Source Lloyd S. Shipping and Receiving Manager Used the software for: Less than 1 year ### "Elite extra dispatching and monitoring" June 12, 2026 5.0 Has been a fantastic experience, being able to track deliveries and being so connected with the part of the business you can't watch from your desk on normal occasions. Pros I like, their dispatch screen. Being able to see exactly where everyone is, their exact path traveled and returning time is fantastic. Cons the software can be overwhelming everyone in a while. dispatch screen can be confusing to teach to another. Review Source jM justin M. Parts Manager Used the software for: 3-5 years ### "Good product for delivery services " June 11, 2026 5.0 Elite is pretty good for our delivery service of parts. The software makes a route for drivers and when they arrive they can take photos of the product at the customer location, so we have proof of delivery and such Pros being able to see where the driver is at and pictures of the delivery for proof of delivery. Being able to show that the parts were delivered to the customer has been a game changer on many occasions. if the driver is trained to take good pictures and multiple pictures to capture all items. Cons do not really have any cons at the moment. everything seems to work pretty well. there sometimes is a delay in Excede getting the data to Elite Review Source Brandon E. Operations Manager Used the software for: 1-3 years ### "Great Optimization Tool" June 11, 2026 5.0 This application has been great for us! We were able to cut driver hours. We have made customers happy with faster delivery times. Pros The route optimization is a great tool for us. Helps our drivers know which way is the fastest. The tracking feature helps make sure the drivers stay on task. The support staff is very helpful and easy to work with. Cons I feel like there is almost too many features on this app. One thing I wish there was a radar/weather feature on the map. Would be nice to warn drivers of weather in the area. Review Source Dusty B. Director of Personnel Used the software for: 3-5 years ### "Real Time Tracking" June 10, 2026 5.0 love Elite Extra, all features are always being improved. They also have training seminars when new features roll out. Pros The real time tracking of all company vehicles. Where ever my drivers are in the State, I can see where they are, and how fast they are driving. Cons It is a service issue, rather then Elite Extra issue. But in the rural areas where there is bad service, my drivers proof of deliver photos do not upload. Review Source George S. Product Support Manager Used the software for: Less than 1 year ### "Easy to use " June 10, 2026 5.0 great - form sales to customer support, \[sensitive content hidden\] is a big asset and easy to work with and her response time is exceptional Pros Easy to use and system show real time routing set up routes is easy showing the routes with dog tracks Cons Can't change customer info once it is saved switching routes seems hard to do if the drive starts the route Review Source R Reviewer Customer Experience and Corporate Development Coordinator Used the software for: Less than 1 year ### "Elite EXTRA Review" June 10, 2026 4.0 Overall, my experience with Elite EXTRA has been very positive. The platform has helped streamline our delivery operations, improve route efficiency, and provide better visibility into our logistics processes. It has become a valuable tool for managing daily operations and improving customer service. Pros The best part of Elite EXTRA is its ease of use. Creating, optimizing, and managing routes is straightforward, and the real-time tracking makes it easy to stay on top of deliveries. Cons The mobile experience works well overall, but there are occasional opportunities to improve speed and usability in the field. Review Source CM Christopher M. Parts representative Used the software for: 1-3 years ### "There when you need them! A great team! " June 10, 2026 5.0 The overall experience is great! Any time we have any issues we can call in to the customer support line and they get right on the job to come up with a solution ! Pros The route optimization feature is a life saver! A quick way to push a button and get everything sorted out. Cons Sometimes the ETAs are off. We had two guys coming back from the Philly area and one had an extra half hour or so on his ETA but both were traveling on 476 Review Source R Reviewer parts manager Used the software for: 3-5 years ### "elite greatness!!" June 10, 2026 5.0 overall elite extra is a great product and very user friendly. i love the easy way to pull up pictures for proof of delivery and the route tracker Pros i love the fact that you can easily go back and look at pictures delivered and send to customers as needed. Cons a lot of times when i dispatch my driver the time is incorrect on dispatch for the route. it will say 9am when its 1030am Review Source Jaydipsinh S. Parts Supervisor Used the software for: 3-5 years ### "Great Tracking Features" June 10, 2026 5.0 Excellent service, great support, all great, tracking drivers with ETA is best, can be added traffic time to so we can go more accurate. Pros I like the reports that show me everything about deliveries. I also value the ability to take a picture when we deliver, which helps keep proof. Cons Order transfer to the another driver if they meet somewhere without branch location or someone will carry forward the delivery Review Source R Reviewer eCommerce Director Used the software for: Less than 1 year ### "Elite EXTRA Deployment" April 9, 2024 5.0 We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Review Source R Reviewer Ast Part Manager Used the software for: 1-3 years ### "Ast Parts Manager" August 27, 2025 5.0 I recommend this to all my other dealer friends. The number of times we have gone back and looked at photos, have saved us a ton of headaches Pros Easy to use, once you are shown the ropes Once we got the barcodes on our invoices, it's super-fast for my driver to create a route and hit the road. Cons Reports are not customizable, and have issues with auto generation Admin users used to be able to create driver templates, but that privilege was removed by Elite, not sure why? Review Source R Reviewer Manager Used the software for: 3-5 years ### "Not the easiest dispatch program to work with" August 28, 2025 2.0 Difficult. It seems like we have to do work arounds to do the simple tasks that we like to do, like combining a few orders on a truck and sending it out. Pros logging out at the end of the day. The driver's app seems to be the best part of the whole platform. Cons It rearranges things we put in there. Time slots are difficult to work with. combining orders in time slots can be challenging.The online pages aren't very intuitive. Review Source R Reviewer Sales Manager - Parts Division Used the software for: 1-3 years ### "Every Dealership should be using Elite Extra, it's a GREAT tool!" September 3, 2025 5.0 Our experience has been great! Elite Extra has a great product, and a great support team, they are ALWAYS available and willing to help. \[sensitive content hidden\] is great, \[sensitive content hidden\] really understands our business and the challenges we have, he is always open to listen and work with us to find the best solution. Pros Elite Extra really helps our customers track their returns and see the progress from pick up to receiving their credits. It also allows us as a Dealer to set the parameters that our customers must follow regrading when they can and cannot return parts based on the purchase date. Cons Elite Extra is a great tool! The ONLY negative about having hundreds of customers using Elite Extra is the turnover in the Body Shops, causing us to spend time getting new users set up at existing customer locations. Review Source R Reviewer Parts Manager Used the software for: 1-3 years ### "Elite EXTRA is a GAME CHANGER!! " April 25, 2025 5.0 I have been very happy with Elite EXTRA and constantly tell other people about it. I won't ever go back to not using this platform in the wholesale business. It is a huge gamer changer and even with a smaller store like us it helps us tremendously. For bigger stores that have multiple drivers I can see it being a huge benefit that would cut down on overhead costs. Pros Extra elite has been a game changer in the wholesale delivery business. I love being able to gather our deliveries and make routes easily on one dashboard. They are constantly updating and making the platform better and more efficient. It has improved our delivery times, increased transparency, and given our customers an easy way to track their deliveries and returns. The returns process is very easy to use and saves a lot of time going back and forth between customers. Customers are also given a dashboard where they can pull invoices, credits, and set up alerts for ETA and follow the driver on the route. Cons The only thing I find a little hard to use is the driver app. It can be a little confusing for new drivers. This may also be just user issue. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Look no further. This the fleet/driver software you're looking for." April 24, 2025 5.0 I had a great experience with Elite EXTRA. It really enhanced our accountability and performance. Ultimately, it helped us provide our customers with a better experience and the logistic and customer service team with up-to-minute knowledge on where and what the customer orders were doing. Pros I really liked how adaptable it is and we could integrate into most of our operational processes and software. Cons Training staff to be knowledgeable and operate the phone software was a challenge. It definitely had more to do with the personnel learning than it did the software, but some phones did prove to resist the integration. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Owner, CEO" April 24, 2025 5.0 I have been using it for the past few years and the program has been getting better. Look forward to adding some new features Pros I enjoy real time tracking. Also to go back and show customer where there truck was with copies of maps. Cons Can take awhile to upload pictures. Would love it if you could turn down resolution to make picture upload faster. Review Source R Reviewer Parts Manager Used the software for: Less than 1 year ### "PFHV Review" April 28, 2025 5.0 While the onboarding process has been very well received, we have run into the issue of trying to hot shot parts and being unable to appropriately dispatch from the road. If that issue was alleviated, I would have no complaints! Pros From the start of the process, all the representatives from Elite EXTRA have been incredibly helpful, knowledgeable and informative. The app is very easy to use for our drivers and the web based site is great for our dispatcher. Cons The one area that I find lacking is the ability to dispatch from a mobile device. I understand most companies do not have a dispatcher that will work mobile, but we often have to use our dispatcher for "Hot Shot" deliveries and she struggles to dispatch from a phone. Review Source KA Kevin A. Warehouse Manager Used the software for: 1-3 years ### "Elite Extra is the total package" June 10, 2026 5.0 Overall, I am very pleased with Elite Extra, the platform is intuitive and we are significantly more efficient since the implementation more than a year ago. I love the customer service and the ongoing commitment to improving through regular updates to the software. Pros Customer service is outstanding. They have quick response times and are easy to work with. In addition, using the software to route our deliveries and pickups has been a game changer for efficiency. Finally, being able to submit our daily truck maintenance checks through Elite app has been a great value add. Cons The lack of a manager's mobile app that allows us to view the driver's locations, update/change stops on the driver's manifest, add additional deliveries to a dispatched route, or add will calls pickups has been frustrating. I appreciate that recently release of the mobile manager's app, but it currently does not provide the tools that I need when I am away from my computer. Review Source Connor J. Sales - Customer Experience Used the software for: 3-5 years ### "Indel Power Group - Elite Extra Experience" May 6, 2026 5.0 Our experience with Elite Extra has been positive. The tool of elite extra has given us more visibility on how efficient our drivers are during their routes / has given us great POD information for the deliveries to leave at customer locations. Many of our drivers have enjoyed using the driver app, and it has helped onboarding new staff members. Pros Elite Extra provides our company the ability to dispatch and track our drivers in real time. The Delivery Network option on Elite Extra has allowed us to accommodate more customers without having to purchase additional vehicles. Elite Extra is a valuable business tool that helps provide a better customer experience. Cons One drawback of elite extra is that the sometimes the orders in our business system do not populate in the site because the API has issues sometimes. Review Source TJ TRENT J. WAREHOUSE MANAGER Used the software for: 1-3 years ### "KENWORTH OF PA SHARTLESVILLE" June 10, 2026 4.0 ALL THE DRIVERS LOVE IT. IT IS SIMPLE TO USE AND EASY TO LEARN. BRYE WAS GREAT AT TEACHING US THE SYSTEM TO MAKE IT EASY FOR US TO LEARN. Pros VERY USER FRIENDLY AND SIMPLE TO USE. I LIKE HOW EASY IT IS TO MOVE THE PIN AT EACH LOCATION FOR A DELIVER TO SET WHERE AT THE BUILDING YOU SHOULD DELIVER. Cons NOT BEING ABLE TO SET UP CUSTOMERS TO DISPATCH ON A LATE RUN. WE HAVE SUTOMERS THAT PICK UP PARTS, AND IT WOULD BE NICE IS THERE WAS A WAY TO DECIFER THAT TO NOT POP UP IN THE ORDER GRID. Review Source Trent H. System Administrator Used the software for: 3-5 years ### "Elite Extra Helped Provide Real Time Tracking and Management" June 4, 2026 5.0 Pros Ease of use and UI. Dashboard and reporting are an invaluable tool to have while also being able to quickly see where drivers locations are. Provides client real time tracking and keep our business moving. Cons No real gripes since using the product. End users are very satisfied with the product/dashboard/reporting. Only real wish is maybe for a way to have salesman be integrated with the product so they can better manage their specific customers properly and provide them with accurate delivery times. Review Source Karen M. CSR - Inside Key Account Rep Used the software for: 1-3 years ### "Great value." June 4, 2026 5.0 This has saved us money when a customer can not locate their order delivery or says they did not receive their order. Pros I like the access to POD confirmations and the routing capabilities. Customer who call in looking for an ETA can easily be handled. Cons I have not yet found anything I do not like. This product does exactly what I need it do. Would recommend this program. Review Source R Reviewer DIRECTOR OF OPERATIONS Used the software for: 1-3 years ### "ELITE REVIEW" August 28, 2025 5.0 I’ve been using Elite EXTRA Delivery Dispatch for a while now, and honestly, it has made a huge difference in how we run our deliveries. The platform is super user-friendly, and what I like most is how easy it is to track drivers and routes in real time. Instead of constantly calling or texting drivers to see where they are, I can pull it up instantly and know exactly what’s going on. The dispatching tools are flexible, and it’s really cut down on wasted time and mileage. Customers also appreciate the accurate ETAs and updates, which makes us look more professional and reliable. On top of that, their support team is top-notch every time I’ve had a question, they’ve been quick to respond and genuinely helpful. If you’re running deliveries and want something that’s reliable, easy to use, and backed by great service, Elite EXTRA is worth every penny. Pros What I really like about using Elite EXTRA is how much easier it makes managing our deliveries day-to-day. The route whiteboard is a game changer it gives me a clear picture of where everything stands at a glance. I also really value the notifications that go out to customers once their deliveries are made; it saves us a ton of follow-up calls and gives our customers peace of mind. The on-time reporting and overall reports make it simple to track performance, and the dashboard ties everything together in a way that’s easy to understand. It feels like everything I need is right there in front of me, which makes the whole process run smoother. Cons One thing I find challenging with Elite EXTRA is that the reporting doesn’t let me separate shuttle transfers from regular customer invoice reports. Because of that, it’s tough to get a clear picture of how many drivers I really need. I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate. Having a way to separate those categories in the reports would really help us plan more effectively. Review Source R Reviewer dispatcher Used the software for: Less than 1 year ### "Lots of Potential" September 1, 2025 4.0 I believe there is lots of potential with this app. It creates a place where we can see all of our orders and when they were delivered. It makes it very easy to track certain orders down. Though there were a few issues at first, they seemed to die down and improve. But there are still a few issues that I deal with daily which can easily be fixed on my end, but I believe these issues should be fixed on the Developer side. Pros I like how the auto dispatching works with our system to implement routes in an organized manner. Though it doesn't get it right 100% of the time, a vast majority of the time it gets it selected to the correct route. Cons The part that I don't like particularly, is when I am trying to put a stop onto a different route using the arrow. When I do this, it goes away for a second, then immediately comes back onto the route. From there I have to exit the route I'm editing, go to the stop that I need to change, and change it from there. It seems that this is not working the way it is intended. It is pretty annoying dealing with this when I have multiple drivers over my shoulder waiting to be dispatched. It causes a delay in the dispatching process which means drivers get out later. Drivers get mad, I get mad, and my boss gets mad. Also, when I put orders on hold and release them, they disappear until I refresh the screen. Sometimes it takes 2 refreshes. Some days are worse than others as far as how long it takes to show back up. The last issue I have with it, is when I am trying to add a stop to a route using the + button. It will show up on the route then immediately come back off, then I have to exit the route I am trying to add it on and add it using the arrow (which takes multiple tries sometimes). Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.