--- title: "Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Elite EXTRA the right Delivery Management solution for you? Explore 388 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131389/Elite-EXTRA/reviews/" page_type: "reviews" language: "en" --- Elite EXTRA 4.7 (388) [View alternatives](https://www.capterra.com/p/131389/Elite-EXTRA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Elite EXTRA Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Elite EXTRA offers efficient delivery management with real-time tracking and driver monitoring, ensuring timely dispatch and accurate delivery status updates.“ June 3, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The main frustration is having to sign in every day, or not returning to the login screen after getting booted out. How are others dealing with the login experience while keeping day-to-day work moving smoothly?“ June 3, 2026 WA William A Erp SpecialistWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “The platform also centralizes communication with drivers, internal teams, and external customers, reducing manual follow‑ups and making coordination faster, clearer, and more consistent.“ May 6, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “Integration with Eagle wasn't always seamless and needed attention. And the layout of the dispatching screen can be hard to navigate for people“ June 3, 2026 CR Cory R outside salesTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “This software helps manage are parts that are being to customers daily. If gives our instore employees information such as location of a driver and eta to their upcoming deliveries.“ June 3, 2026 AR Audra R Assistant Operations ManagerAutomotive, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “The only thing that I dislike about EXTRA is that I have to resign in every day or maybe that is doesn't return to the log in screen when it boots you out.“ June 3, 2026 TT Tim T Wearhouse managerAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “The system's user-friendly interface and reporting tools allowed us to better serve our customers while improving overall operational performance, and the customer support team was great to deal with“ June 3, 2026 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 ## Showing most helpful reviews Showing 1-25 of 388 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andy S. eCommerce Director Automotive Used the software for: 6-12 months ### "Elite EXTRA Deployment" April 2, 2024 5.0 We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with. Pros The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service. Cons We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement. Reason for choosing Elite EXTRA Both products were a good fit based on our evaluations and extensive field testing but in the end we chose Elite EXTRA because our staff had more familiarity with it at other companies and the Admin reporting is very robust. Review Source AD Aaron D. Ast Part Manager Automotive Used the software for: 1-2 years ### "Ast Parts Manager" August 26, 2025 5.0 I recommend this to all my other dealer friends. The number of times we have gone back and looked at photos, have saved us a ton of headaches Pros Easy to use, once you are shown the ropes Once we got the barcodes on our invoices, it's super-fast for my driver to create a route and hit the road. Cons Reports are not customizable, and have issues with auto generation Admin users used to be able to create driver templates, but that privilege was removed by Elite, not sure why? Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) Elite is more focused on this program. OPS has their hand in a bunch of things and cant focus Review Source BH Brent H. Manager Building Materials Used the software for: 2+ years ### "Not the easiest dispatch program to work with" August 26, 2025 2.0 Difficult. It seems like we have to do work arounds to do the simple tasks that we like to do, like combining a few orders on a truck and sending it out. Pros logging out at the end of the day. The driver's app seems to be the best part of the whole platform. Cons It rearranges things we put in there. Time slots are difficult to work with. combining orders in time slots can be challenging.The online pages aren't very intuitive. Switched from [Epicor CPQ](https://www.capterra.com/p/160099/KBMax-3D-CPQ/) We moved to a new point of sale system that wasn't Epicor at the time. Review Source KA Kevin A. Warehouse Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Elite Extra is the total package" June 9, 2026 5.0 Overall, I am very pleased with Elite Extra, the platform is intuitive and we are significantly more efficient since the implementation more than a year ago. I love the customer service and the ongoing commitment to improving through regular updates to the software. Pros Customer service is outstanding. They have quick response times and are easy to work with. In addition, using the software to route our deliveries and pickups has been a game changer for efficiency. Finally, being able to submit our daily truck maintenance checks through Elite app has been a great value add. Cons The lack of a manager's mobile app that allows us to view the driver's locations, update/change stops on the driver's manifest, add additional deliveries to a dispatched route, or add will calls pickups has been frustrating. I appreciate that recently release of the mobile manager's app, but it currently does not provide the tools that I need when I am away from my computer. Review Source BG Bill G. Sales Manager - Parts Division Automotive Used the software for: 1-2 years ### "Every Dealership should be using Elite Extra, it's a GREAT tool!" September 2, 2025 5.0 Our experience has been great! Elite Extra has a great product, and a great support team, they are ALWAYS available and willing to help. \[sensitive content hidden\] is great, \[sensitive content hidden\] really understands our business and the challenges we have, he is always open to listen and work with us to find the best solution. Pros Elite Extra really helps our customers track their returns and see the progress from pick up to receiving their credits. It also allows us as a Dealer to set the parameters that our customers must follow regrading when they can and cannot return parts based on the purchase date. Cons Elite Extra is a great tool! The ONLY negative about having hundreds of customers using Elite Extra is the turnover in the Body Shops, causing us to spend time getting new users set up at existing customer locations. Switched from [OEC](https://www.capterra.com/p/228125/OEConnection/) Elite Extra has so many more features and is much easier to use. Review Source JM Jeremy M. Parts Manager Automotive Used the software for: 1-2 years ### "Elite EXTRA is a GAME CHANGER!! " April 23, 2025 5.0 I have been very happy with Elite EXTRA and constantly tell other people about it. I won't ever go back to not using this platform in the wholesale business. It is a huge gamer changer and even with a smaller store like us it helps us tremendously. For bigger stores that have multiple drivers I can see it being a huge benefit that would cut down on overhead costs. Pros Extra elite has been a game changer in the wholesale delivery business. I love being able to gather our deliveries and make routes easily on one dashboard. They are constantly updating and making the platform better and more efficient. It has improved our delivery times, increased transparency, and given our customers an easy way to track their deliveries and returns. The returns process is very easy to use and saves a lot of time going back and forth between customers. Customers are also given a dashboard where they can pull invoices, credits, and set up alerts for ETA and follow the driver on the route. Cons The only thing I find a little hard to use is the driver app. It can be a little confusing for new drivers. This may also be just user issue. Alternatives considered [Ford Pro](https://www.capterra.com/p/10022429/Ford-Pro/) Reason for choosing Elite EXTRA Elite Extra was not very much more and had way more benefits. Their support is amazing also. My onboarding coach was top notch. Review Source SN Seth N. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Look no further. This the fleet/driver software you're looking for." April 23, 2025 5.0 I had a great experience with Elite EXTRA. It really enhanced our accountability and performance. Ultimately, it helped us provide our customers with a better experience and the logistic and customer service team with up-to-minute knowledge on where and what the customer orders were doing. Pros I really liked how adaptable it is and we could integrate into most of our operational processes and software. Cons Training staff to be knowledgeable and operate the phone software was a challenge. It definitely had more to do with the personnel learning than it did the software, but some phones did prove to resist the integration. Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reason for choosing Elite EXTRA Offered a lot more opportunity to scale and more tools to utilize. Review Source EW Evert W. Owner Furniture Used the software for: 1-2 years ### "Owner, CEO" April 23, 2025 5.0 I have been using it for the past few years and the program has been getting better. Look forward to adding some new features Pros I enjoy real time tracking. Also to go back and show customer where there truck was with copies of maps. Cons Can take awhile to upload pictures. Would love it if you could turn down resolution to make picture upload faster. Reason for choosing Elite EXTRA It been so long ago I can not remember the other companies Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Customer wanted access to our system, jobber does not offer that. Review Source DA Derrek A. Parts Manager Automotive Used the software for: Less than 6 months ### "PFHV Review" April 23, 2025 5.0 While the onboarding process has been very well received, we have run into the issue of trying to hot shot parts and being unable to appropriately dispatch from the road. If that issue was alleviated, I would have no complaints! Pros From the start of the process, all the representatives from Elite EXTRA have been incredibly helpful, knowledgeable and informative. The app is very easy to use for our drivers and the web based site is great for our dispatcher. Cons The one area that I find lacking is the ability to dispatch from a mobile device. I understand most companies do not have a dispatcher that will work mobile, but we often have to use our dispatcher for "Hot Shot" deliveries and she struggles to dispatch from a phone. Alternatives considered [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) Reason for choosing Elite EXTRA The ability to integrate multiple stores and several routes. Review Source HL Heather L. Parts Clerk Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Seamless CDK Integration and Real-Time Delivery Visibility" June 11, 2026 5.0 We have many customers who want to know exactly when they’ll receive their items, and this lets us see where the driver is and when they should arrive. If a customer says we didn’t deliver something, we can pull up the photo evidence, timestamp, and signatures to confirm that we did. Pros I like how easily Elite integrates with CDK to pull invoices over. It’s simple for us to use at the counter, and it’s just as easy for the drivers to use on the road. Being able to track where deliveries are and when they were delivered gives us better visibility when we’re talking with customers. It works well, and the information is available to us right away. I also like that routes are built automatically, so we don’t have to stress about figuring out the best order for the stops. Cons I have not found anything that I dislike about Elite EXTRA. We have had a many training opportunities, and any concerns were answered at that time! Review Source NS Nick S. Chief Operating Officer Package/Freight Delivery Used the software for: 2+ years ### "EliteExtra Review" May 5, 2026 5.0 The customer support we receive has been top notch. We are in the software all day every day and are in a next-day delivery model, so quick resolution of any bugs or issues is very important to us when they happen. Pros EliteExtra is fantastic for route optimization, communication and oversight with delivery drivers, and electronic POD functions for our customer service team. We manage 5 dispatch sites with dozens of drivers and dispatchers. It is easy to onboard new employees into the software and get them utilizing it quickly which helps our customer service team and our tracking of order deliveries. PODs allow us to prove deliveries to our customers when any issues arise. Cons I wish there was more openness around taking customer ideas and turning them into features within the software. Review Source TJ TRENT J. WAREHOUSE MANAGER Automotive Used the software for: 1-2 years ### "KENWORTH OF PA SHARTLESVILLE" June 9, 2026 4.0 ALL THE DRIVERS LOVE IT. IT IS SIMPLE TO USE AND EASY TO LEARN. BRYE WAS GREAT AT TEACHING US THE SYSTEM TO MAKE IT EASY FOR US TO LEARN. Pros VERY USER FRIENDLY AND SIMPLE TO USE. I LIKE HOW EASY IT IS TO MOVE THE PIN AT EACH LOCATION FOR A DELIVER TO SET WHERE AT THE BUILDING YOU SHOULD DELIVER. Cons NOT BEING ABLE TO SET UP CUSTOMERS TO DISPATCH ON A LATE RUN. WE HAVE SUTOMERS THAT PICK UP PARTS, AND IT WOULD BE NICE IS THERE WAS A WAY TO DECIFER THAT TO NOT POP UP IN THE ORDER GRID. Review Source CO CHRIS O. DIRECTOR OF OPERATIONS Automotive Used the software for: 1-2 years ### "ELITE REVIEW" August 26, 2025 5.0 I’ve been using Elite EXTRA Delivery Dispatch for a while now, and honestly, it has made a huge difference in how we run our deliveries. The platform is super user-friendly, and what I like most is how easy it is to track drivers and routes in real time. Instead of constantly calling or texting drivers to see where they are, I can pull it up instantly and know exactly what’s going on. The dispatching tools are flexible, and it’s really cut down on wasted time and mileage. Customers also appreciate the accurate ETAs and updates, which makes us look more professional and reliable. On top of that, their support team is top-notch every time I’ve had a question, they’ve been quick to respond and genuinely helpful. If you’re running deliveries and want something that’s reliable, easy to use, and backed by great service, Elite EXTRA is worth every penny. Pros What I really like about using Elite EXTRA is how much easier it makes managing our deliveries day-to-day. The route whiteboard is a game changer it gives me a clear picture of where everything stands at a glance. I also really value the notifications that go out to customers once their deliveries are made; it saves us a ton of follow-up calls and gives our customers peace of mind. The on-time reporting and overall reports make it simple to track performance, and the dashboard ties everything together in a way that’s easy to understand. It feels like everything I need is right there in front of me, which makes the whole process run smoother. Cons One thing I find challenging with Elite EXTRA is that the reporting doesn’t let me separate shuttle transfers from regular customer invoice reports. Because of that, it’s tough to get a clear picture of how many drivers I really need. I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate. Having a way to separate those categories in the reports would really help us plan more effectively. Review Source AS Andrew S. Warehouse and Logistics Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Easy to use! " May 1, 2026 5.0 I've been using Elite Extra for the past 13 years. It's been nice to see how it's evolved and gotten better with each update roll out. It's been extremely helpful for our internal team and our customers. They like the ability to receive updates on their delivery orders in real time. Pros The best thing about Elite Extra is the reports that are available to us. Really informative information to help make business decisions. Cons The Delivery Network has been problematic at times when we attempt to use. Although we know it is not directly connected with Elite Extra. Review Source CW CAMERON W. PARTS MANAGER Transportation/Trucking/Railroad Used the software for: 2+ years ### "ELITE EXTRA KW OF PA" June 3, 2026 5.0 VERY GOOD OVERALL, CUSTOMER INTEGRATION IS GOOD BUT SOME THIRD PARTY DELIVERY HAS LEFT US HIGH AND DRY Pros ABILITY TO HAVE LIVE TIME FEEDBACK ON ROUTES AND OPTIMIZATION OF ROUTES HAS ALLOWED US TO BE MORE EFFICIENT FOR OUR CUSTOMERS. Cons SYSTEM INTEGRATION IS LIMITED AND HAVING THE ABILITY TO HAVE THE SAME CUSTOMER SET UP FOR MULTIPLE LOCATIONS AND ROUTES WOULD BE BENEFICIAL, THIRD PARTY DELIVERY HAS BEEN UNRELIABLE Review Source BS Bryant S. Team Lead Environmental Services Used the software for: 2+ years ### "Excellent software to work with" June 3, 2026 5.0 Very easy to use, customer service is always on point and quick to get the fix in place. Always readily available. Cons Nothing to complain about. Review Source JS Jaydipsinh S. Parts Supervisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great Tracking Features" June 9, 2026 5.0 Excellent service, great support, all great, tracking drivers with ETA is best, can be added traffic time to so we can go more accurate. Pros I like the reports that show me everything about deliveries. I also value the ability to take a picture when we deliver, which helps keep proof. Cons Order transfer to the another driver if they meet somewhere without branch location or someone will carry forward the delivery Review Source HG HEATHER G. DISPATCH OFFICE SUPPORT Automotive Used the software for: 1-2 years ### "ELITE REVIEW" June 9, 2026 4.0 FOR THE MOST PART IT HAS MADE THINGS EASIER. THE BIGGEST PROBLEM IS HAVING TO ADJUST 60+ ROUTES EVERY MORNING. Pros I LOVE THE FACT THAT WE CAN TRACK ALL OF THE DRIVERS. AND WHEN THE SALESMEN ASK FOR ETAS, WE CAN LOOK ON THERE AND SEE WHERE THEY ARE. Cons THE MULITPLE CUTOMERS THAT ARE DUPLICATED. WE HAVE HUNDREDS OF ACCOUNTS AND CONTROLING THE DUPLICATES IS VERY TIME CONSUMING. Review Source DR Dawn R. Assistant Manager Automotive Used the software for: 2+ years ### "Dispatching ease" August 26, 2025 5.0 Great because if I have an issue then I call and the issue is given the top priority and fixed as fast as they can resolve it. Pros Easy to use. Customers can get on the spot location times. I have the ability to help the driver when they have issues with locating the customer. I can see when there are traffic incidences and help the driver avoid them. Cons Internet issues can cause delays. Not their fault but it is an inconvenience. Sometimes we have orders that do not show up on the screen, so we have to call to try to get the problem resolved. For the most part my issues mainly come from computer glitches. Review Source GS George S. Product Support Manager Construction Used the software for: 6-12 months ### "Easy to use " June 9, 2026 5.0 great - form sales to customer support, \[sensitive content hidden\] is a big asset and easy to work with and her response time is exceptional Pros Easy to use and system show real time routing set up routes is easy showing the routes with dog tracks Cons Can't change customer info once it is saved switching routes seems hard to do if the drive starts the route Review Source DP Dean P. Sr Director of Parts and Procurement Transportation/Trucking/Railroad Used the software for: 2+ years ### "Delivery Tracking Made Easy" August 26, 2025 4.0 The system has been seamless! When issues do come up the Elite EXTRA team is quick to respond and take care of the problem. Pros Trackability, easy to set routes and see where our deliveries are at anytime from any of our team members! Cons The driver should be able to change the route on the fly when obstacles arise, allowing them to make the best real time solutions without having to get dispatch involved. Review Source AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Assistant Parts Manager" August 27, 2025 4.0 I love the customer support, the innovation, and how easy it is to utilize. We were the first dealership in our area to use it within our industry and we now have our competition on it as well. Pros I love a one stop shop for our deliveries and returns. It makes communication between the customer and our dealership. It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them. Cons My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason. Moving from "Will Call" to delivery could be made much more simple as well. Review Source LR Lee R. Management Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Extra has been a walk in the park." August 26, 2025 5.0 I've been over getting Elite Extra set up for our location since day 1, and can honestly say, its been easy, and overall great for our location. It helps new employees with their routes and getting them familiar with it much faster. Pros Elite Extra was very simple to initially set up and get rolling. It gives the company and customers a real time of when our driver will be delivering parts to them. Overall I feel it has grown our business some with setting up our routes in the best way. Cons I haven't found a Con of Elite Extra yet. Customer service has bent over backwards to ensure their product runs smoothly and meets all our needs. Review Source NS Nelson S. Parts Manager Automotive Used the software for: 1-2 years ### "Great Tool " August 26, 2025 4.0 Overall, the experience has been generally positive, though there are still areas that continue to evolve. Integration with CDK is essential to ensure access to all pertinent information and to maximize the efficiency and effectiveness of this tool. Pros \-The level of information provided through Returns Automation is a significant time-saver. -It is user friendly and easy for the Parts Department sales team to navigate. Cons \-The returns automation currently does not capture the customer's email address within the order file. -During our use of the delivery service, the pickup response time was noticeably longer compared to our alternative provider. Review Source DS Dwayne S. Shipping Automotive Used the software for: 1-2 years ### "Elite EXTRA" August 26, 2025 5.0 Pros very Easy to Navigate. user friendly. this has been an asset to my shipping needs. able to create Routes with Instant ETAs using current time Queue multiple routes with ease Cons auto adjust your routes as you load up a run. system does give you the option to adjust at the end before dispatching. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.