# Page 3 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Elite EXTRA the right Delivery Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 51-75 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HT Hugh T. Illinois Operations Manager Automotive Used the software for: 2+ years ### "Elite rating" April 25, 2025 5.0 Over all is and has always been a top notch tool to use Pros I like everything about Elite. We have been using it for a very long time and it's growth/evolution over the years has been just amazing. Just when you think it's as good a product as it can be they come up with something else. Truely a product that is growing and evolving wit the times at hand. Cons We have issue occasionally where Elite and our in house system don't communicate very well together. This is probably more of an issue with our in house (MAM) system, but never the less is one of the few issues we have.. Review Source JB JUSTIN B. Parts specialist Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Delivery Magic " August 26, 2025 5.0 Overall, it's a very helpful system when it comes to keeping deliveries organized. I am able to add pickups which is very helpful. Pros I enjoy tracking my driver and getting an eta of when the parts are going to be delivered as well as knowing when he will be back to the shop. Cons I feel like it could be more user friendly it took me about 3 months to get comfortable using the system. Review Source JS Jessica S. Inventory Control Transportation/Trucking/Railroad Used the software for: 2+ years ### "TCI Elite Extra Review" April 23, 2025 5.0 Pros I like all the features that available to use within the app and on the dashboard. Cons Sometime it can be confusing how to use each of these features. Specific videos might be useful for each feature. IE. Customer Portal, Returns Review Source DS Darrell S. GM Automotive Used the software for: 2+ years ### "Best delivery system, best support." April 23, 2025 5.0 Very satisfied and happy with all the options and how it keeps all deliveries very organized and ready to be dispatched. Pros Very flexible that will adapt you your business. Never lose sight of the orders from your customers. Keeps all deliveries organized so no confusion when dispatching It integrated well with any computer system Cons Coming from not having any system, it did take some time to adapt to all the tools available through Elite extra. Reason for choosing Elite EXTRA More options and ease of implementing. It was Cloud based. Review Source MS Mark S. IT Automotive Used the software for: 2+ years ### "Save time and money using this application." August 27, 2025 5.0 New site additions/changes in routes are done quickly. Our account team is responsive when we need add new locations. Pros Driver Delivery and re-routing for customer pickup and drop offs. Also creates efficient routes saving time and money. Cons Nothing. Even our drivers that aren't using mobile devices easily can use the application on cell phones. Review Source GL Gary L. BRANCH MANAGER Wholesale Used the software for: 2+ years ### "ELITE REVIEW" August 27, 2025 4.0 IT IS A VERY GOOD SYSTEM. THAT ALLOWS FOR TRACKING AND ALSO BEING ABLE TO PROVIDE PROOF OF DELIVERY. Pros THE WAY THE SYSTEM TRACKS THE DRIVERS THROUGHT THE TOGGEL THE TRACKS PROGRAM. AND THE ABILITY TO REROUTE IF SOMETHING CHANGES. Cons AT TIMES THE GPS DOES NOT DO AN EFFECIENT ROUTE. TAKING THE DRIVER IN A LONGER ROUTE THAN IF IT USESD A DIIFERENT ROUTE Review Source KL KERRI L. Parts Specialist Automotive Used the software for: 2+ years ### "GREAT ALL AROUND TOOL" August 26, 2025 4.0 USED AS A COUPLE DIFFERENT JOBS, AN ALL-AROUND GREAT SYSTEM TO UTILIZE. THE REPORTS FUNCTION IS VERY HELPFUL TO FIND FLAWS IN EVERY DAY OPERATIONS Pros SIMPLE LAYOUT EASY TO USE. THE TRACKING FEATURE IS VERY HELPFUL FOR OUR TEAM AND OUR CUSTOMERS FOR EVERY DAY USE. Cons COULD BE A LITTLE MORE VISUAL FRIENDLY. THE VERY LIGHT COLORS CAN CAUSE A SLIGHT EYE STRAIN SO BREAKING THAT UP WOULD BE NICE. Review Source JC Jeremy C. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Overall-Very Happy with Elite Extra & Support Staff" August 26, 2025 5.0 I generally route our delivery drivers on a daily basis and overall, I am happy with the software. It allows us to keep a close eye on driver location and customers appreciate being able to track their deliveries. I recommend to other locations not currently using Elite Extra. Pros Overall format is easy to use and fairly intuitive. I like that any combination of letters can be entered in the Ship To field to designate an invoice as delivery. Cons There really isn't much I dislike about Elite Extra. If I had to pick one, built in GPS would be nice to have while in the app. Review Source PV Paul V. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "JX LAFA review" April 23, 2025 4.0 It's a good system once I learned all the ins and outs. A little time consuming at first but once I had a system figured out it helps us keep customers happy with the knowledge they receive via email of their deliveries and helps keep my drivers organized and more efficient on their deliveries. Pros Being able to track my drivers progress on the assigned routes Cons The slow transition from our DBS to Elite, it holds up drivers when I have hot deliveries and drivers standing around. Review Source ST Stephanie T. dispatch Automotive Used the software for: 6-12 months ### "dispatcher" April 23, 2025 5.0 We have been able to control our vehicle expenses by using the most effective routing for our deliveries. There is no more wondering where the drivers are at or why it is taking so long to complete a run, and the customers, and customer know within a few minutes of receiving their parts. Pros Allowing us to quickly and accurately track our deliveries and making everyone more productive. Our drivers seem to like it because it is easy to use, and it helps them be more efficient by organizing their routes to deliver to our customers, and if any problems arise, we can look back on history and photos to verify they did or did not receive. Customer support has been extra helpful when needed. Cons The only thing I can think of it takes 5-7 minutes to get from Dealertrack to our screen to dispatch. Review Source TW Ted W. Territory Transportation Manager Automotive Used the software for: 1-2 years ### "Impressed but add the driver pin number as a column! " April 28, 2025 5.0 Overall I've been impressed and Elite Extra is a step up from our previous routing software. As someone who has to hand the transportation responsibilities for multiple warehouses, it makes my job easier when the routing software is straightforward to use and can be taught to new drivers quickly Pros I think it's intuitive and easy to teach others. The driver detail report is the report I most use and appreciate. Cons I wish that the driver pin number was listed as a column on the drivers page. I often have to add temporary drivers and it'd make it easier to see what pin numbers have been used and what is next in the sequence. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) It was out of date and clunky to use. We wanted better tracking and more intuitive software Review Source EC Ethan C. Warehouse Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Organized Program" August 26, 2025 4.0 So far, it's been decent and helped us stay more organized. There seem to be more upsides to this program than downsides. Pros Keeps tabs on drivers and helps us keep our routes more efficient. It also helps keep tabs on the driver's speed limit which will ultimately keep them safe on the road. Cons All backorder tickets are manifested before initial ticket. I also do not like how the phones won't work for a driver who needs to switch vehicles. Review Source MB Melissa B. Controller Oil & Energy Used the software for: 6-12 months ### "Simple Deliveries Made Even More Simple" August 28, 2025 4.0 The program is relatively easy to use. I don't recommend it for more complicated routes. I recommend it for efficiency for routes that are one type of product. I.e. packages, propane. Pros It makes it nice for simple deliveries. The routing is nice and takes the guess work out of finding the very best route. Cons Refined fuels simply is too complex for the programming. It does not have the ability to add in different products for one delivery. Refined fuel trucks have multiple compartments on a truck. This works better for routes like simple deliveries of one product or packages. Review Source EM Erik M. Parts Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great solution for a number of delivery issues." August 27, 2025 5.0 Very positive. It has given us a digital safety net for making sure we are getting all of our deliveries out the door. Pros The driver interface on the app allows for tech challenged drivers to easily learn the app. We have a handful of drivers that do not use computers or smart phones outside of work. They have no issues with using the app. Cons Nothing that was not our doing. It took us some time to get up and rolling, but that was despite the support from Elite Extra. They have done more than they needed to in assisting us. Review Source SJ SADIE J. PARTS MANAGER Automotive Used the software for: 2+ years ### "USE FOR WORK, GREAT EX" August 26, 2025 5.0 LONG TIME USER, USE FOR WORK, GREAT APP, COMPUTER WORK IS EASY, APP SOMETIMES DOESNT WORK AND COULD USE SOME IMPROVEMENTS. Pros EASY TO MANAGE. EASY TO ADD DELIVERYS. EASY TO TEACH AND EASY TO LEARN. EASY TO LOOK UP SHIPMENTS AND EASY TO LOGIN Cons APP DOESNT ALWAYS WORK, THEY PICTURE FEATURE IS GOOD, WHEN IT WORKS. BUT WHEN IT DOESNT WORK IT DOESNT WORK Review Source TD TAYLOR D. Warehouse manager Logistics and Supply Chain Used the software for: 1-2 years ### "Good overall" August 26, 2025 5.0 Overall this has helped us in so many way. Keeps us efficient with orders and keeps the drivers going. Pros It helps us keep up with orders better and the drivers. I like that we can control the screen. It also helps us send messages to drivers when they can't answer the phone. Cons There is nothing really not to like about it. I would love for it to have a way to send the customers a copy of the returns and core returns. Review Source KC Kyle C. Inventory and Operations Automotive Used the software for: 2+ years ### "APH- Central Review of Elite Extra" April 25, 2025 3.0 overall, a good system but could be a little more user friendly from the admin side (reports, adding/removing drivers, etc.) Pros Real time tracking and estimated arrival timing is great. It helps a lot with planning driver dispatching. Cons Reports... There are a lot of reports but I can not seem to get them to populate the requested data correctly or you get a generic summery and not details i.e. voided/ marked delivered orders. App issues.... App on iPhone will get stuck refreshing on waiting for order. clearing cache or restarting app does not fix this. reinstalling app fixes it but is hard being we have MDM. just frustrating. Review Source EW Eric W. Counter Sales Automotive Used the software for: 2+ years ### "Everyone Should Be Using Elite Extra!" April 25, 2025 5.0 My experience has been great and when the web site was updated and changed i was able to call and got help right away. Pros Real time driver tracking and delivery location history. It's nice to look back and see where the driver left the delivery and what time and date. Cons Some times the delivery times don't update properly. It hasn't happened in a while. I think the issue has been fixed. Review Source SB Steve B. National Dispatch Manager Automotive Used the software for: 2+ years ### "Truly ELITE" April 25, 2025 5.0 I've been using Elite over 10 years now and the experience has been top notch. Through multiple changes in inventory systems, fleet systems and other systems, Elite has always stayed the one constant as there is no need to change from it. Truly a top-of-the-line system with good people running it. Pros The system itself is really well designed. Every tool you need to be successful dispatching and then some. Always adding and improving, the system itself is very reliable and if any issue arises, usually very minor and often not even an Elite issue at the core, the team at Elite is on it immediately! Can't say enough about how good Elite EXTRA is. Cons Really can't say I have any cons to list. The system is that good. Review Source WM William M. driver Logistics and Supply Chain Used the software for: 1-2 years ### "My Experience" August 26, 2025 5.0 I would like it if the customers could check when the drivers will be arriving to their location. etc. Tracking number for customers. Pros Elite Extra is so easy to use and great for tracking the driver's routes. When the customers call and ask when a driver will be at the customer location we can provide the time Cons I wish the drivers could adjust their routes on the go. Change the route on the phones when a customer needs a delivery earlier than originally scheduled. Review Source CH CHRIS H. WAREHOUSEMAN Warehousing Used the software for: 1-2 years ### "BEST PROGRAM" September 2, 2025 5.0 I USE EVERY DAY. I WOULD RECOMEND IT TO ANYONE WHO DOES DISPATCHING WITH DRIVERS. IT IS SUCH A GREAT PROGRAM Pros EVERYTHING I LOVE THE FACT THAT IT BUILDS THE ROUTE FOR YOU. THEN ITS JUST MINOR TWEEKS TO THE ROUTES TO FINALIZE THEM. Cons NOTHING EXCEPT NMAYBE WORK ON THE PICK UP PART OF THE AUTO ROUTE BUILDING. WHAT I MEAN IS, WHEN PUTTING IN A PICK UP IT HAS A NACK OF PUTING IT IN THE WRONG ROUTE. Review Source tB taylor B. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "More stop more effective" August 26, 2025 4.0 Overall I recommend Elite EXTRA for anyone with all day deliveries. The more stop you have the more effective it is Pros Tracking deliveries after the fact. Photo stored online. Additionally, I like the driver tracking feature Cons Non-intergraded map. requires app swapping for maps not not use the coordinates feature that the website has. Review Source AS Andrew S. Warehouse and Logistics Manager Automotive Used the software for: 2+ years ### "Elite Extra is the future! " April 23, 2025 5.0 I’ve been using Elite Extra for the past 11 years and it’s been a great software. I’ve seen it evolve over the years and having such a strong support team has been amazing. Best customer service I’ve experienced. Pros Elite Extra has changed the way we do business and has created a stronger relationship with our customers. With the ability to capture photos and signatures, it has made everyone’s life easier. Cons At the moment there really isn’t one negative thing to say about Elite Extra. It’s user friendly and straight to the point. If anything, we as the user need to be better at cleaning up our own processes internally to make Elite Extra run smoothly. Review Source JG Jason G. Parts Operations Manager Automotive Used the software for: 2+ years ### "Increase efficiency, increase profits" April 23, 2025 5.0 Overall great experience. I used Elite at my last dealer and brought them onboard with my current dealer group. I would recommend this service with just one or multi-group dealers. Pros Elite Extra has allowed us to increase our delivery area, by consolidating deliveries from our multiple brands into zones, to reduce time wasted Cons Does not always put the deliveries in the order that makes the most sense. Needs some attention and adjusting before dispatching routes Review Source GP Greg P. Inventory Control Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great work !" April 25, 2025 5.0 Great program I recommend it all the time. It has saved me from customers saying they did not get the part, and saved phone calls in asking when it will be there Pros I am pretty happy about everything it does for us and keeps on getting better. We save time not finding that 1 person they might want to sign for it Cons Some times the phone App does not keep up with the user and when you skip a delivery it does not move the rest down for you is what I am hearing Review Source Talk to a Capterra advisor for free and get results within 15 minutes.