# Page 3 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Elite EXTRA the right Delivery Management solution for you? Explore 374 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (374) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 51-75 of 374 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HC Heather C. Parts Manager Automotive Used the software for: 6-12 months ### "Good program for delivery tracking" June 3, 2026 5.0 It's going, part of our day to day operation here. I used it every day to track orders, organize delivery runs and provide customers with ETA information. Pros Delivery organization and ETA's for customer. Organize delivery runs and track orders. Give customers an ETA for their order Cons Not super easy to find POD on manually added deliveries. When POD is needed but the order was entered manually, not real easy to find the POD Review Source GK Gary K. Parts Technical Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Elite Extra Review 2025" April 23, 2025 4.0 Overall, I am very pleased with the system. We have 8 locations that are up and running, with the last one going online a month ago. So, we are starting to get some actionable feedback from the reports that will help us with efficiency, cost savings, and driver accountability. Pros The wide capabilities of the system and the EXCELLENT support that is provided. \[sensitive content hidden\] has been outstanding with top-notch guidance and assistance. He has made the entire experience quick, easy, and painless. Cons Getting acclimated to the interface and navigation for each screen. I would like to see more consistency with the controls. Getting back to the dashboard is a different icon on several of the pages. It took some time with the system to get comfortable with the navigation of the pages. Review Source TH Trent H. System Administrator Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Extra Helped Provide Real Time Tracking and Management" June 3, 2026 5.0 Pros Ease of use and UI. Dashboard and reporting are an invaluable tool to have while also being able to quickly see where drivers locations are. Provides client real time tracking and keep our business moving. Cons No real gripes since using the product. End users are very satisfied with the product/dashboard/reporting. Only real wish is maybe for a way to have salesman be integrated with the product so they can better manage their specific customers properly and provide them with accurate delivery times. Review Source JH Jerret H. Warehouse Manager Wholesale Used the software for: 1-2 years ### "Huge Time Saver, Your Crew Will Love This" June 3, 2026 5.0 Overall very good, its a huge time saver for me. There have been some minor problems here and there as to be expected with any software, but the team at Elite EXTRA is always very quick to resolve these issues. Pros Route optimization, automatically sending each order to billing upon delivery (integrated with our ERP system, Epicor Eclipse), attaching photos to each order in Eclipse is also great Cons Using Bing as a default route planner. Our drivers override this and use Google in their phones to get the most time efficient route, but on my end when dispatching the route the times and miles are often incorrect. Review Source FP Fred P. VP Automotive Used the software for: 2+ years ### "Elite Review" August 26, 2025 5.0 Elite has been a great tool for our operations. They are extremely quick to respond if we have an issue or a question which is rare because it is user-friendly and very stable. It actually took a while to come up with cons Pros Elite offers competitive pricing for features offered with a strong ROI. It is user friendly with options and features that appear to be geared toward the automotive aftermarket. Regular software updates ensure protection against potential vulnerabilities. Dispatching is streamlined through real-time vehicle locations and route optimization features. Elite has improved route efficiency, reducing fuel costs and enhanced customer satisfaction through accurate ETA's. Automation has helped reduce our teams workload Cons small icons on some screens. That is really all I can think of at this time. System and support are top notch for our industry Review Source KM Karen M. CSR - Inside Key Account Rep Chemicals Used the software for: 1-2 years ### "Great value." June 3, 2026 5.0 This has saved us money when a customer can not locate their order delivery or says they did not receive their order. Pros I like the access to POD confirmations and the routing capabilities. Customer who call in looking for an ETA can easily be handled. Cons I have not yet found anything I do not like. This product does exactly what I need it do. Would recommend this program. Review Source CW CAMERON W. PARTS MANAGER Transportation/Trucking/Railroad Used the software for: 2+ years ### "ELITE EXTRA KW OF PA" June 3, 2026 5.0 VERY GOOD OVERALL, CUSTOMER INTEGRATION IS GOOD BUT SOME THIRD PARTY DELIVERY HAS LEFT US HIGH AND DRY Pros ABILITY TO HAVE LIVE TIME FEEDBACK ON ROUTES AND OPTIMIZATION OF ROUTES HAS ALLOWED US TO BE MORE EFFICIENT FOR OUR CUSTOMERS. Cons SYSTEM INTEGRATION IS LIMITED AND HAVING THE ABILITY TO HAVE THE SAME CUSTOMER SET UP FOR MULTIPLE LOCATIONS AND ROUTES WOULD BE BENEFICIAL, THIRD PARTY DELIVERY HAS BEEN UNRELIABLE Review Source LS Lindsay S. DISPATCHER Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Love customer service response times " June 3, 2026 4.0 I think its super easy to use for the most part, super quick cust service response times and I can easily export info to excel to use for comparisons in reporting and accounting type scenarios. Pros I like that its easy to see the diff in timing for setting routes up when moving stops around, helps to best set up route for drivers. Cons I dont like that you have to set up the stop in a route to see the location for the customer, it would be nice if there was a way to see where cust located to know which route to best assign to without having to already assign then remove and put on the one best suited for it. Review Source DE Devin E. Logistics manager Building Materials Used the software for: Less than 6 months ### "elite review " April 28, 2026 3.0 its a good experience the app works well and easy for the drivers to understand what they are doing and how to get to the location for delivery Pros eas of dispatch and load organizing. seeing a list of loads needing to go out under the asset scheduler being able to send my guys an electronic dispatch Cons the fact that i have to unmanifest and remanifest a load to move it around for delivery dates. and the fact that i cannot easily see specific orders. i wouldl ike to see the loads in a monthly view aswell Review Source TB TED B. Parts wholesale manager Automotive Used the software for: 2+ years ### "Highly recommended professional tool" April 23, 2025 5.0 \[sensitive content hidden\] has been an incredible support rep for our company and our customers. He is a major part of the success of this program. Elite EXTRA has made things much easier and very transparent in this industry and we are very grateful to have it. Pros We have been using Elite EXTRA as a group for a number of years now, and we love it. The returns automation feature seems to be the biggest enhancement overall that we can offer to our customers. Cons When you have a great program, and professional staff who are highly skilled at representing the features and benefits of it, there isn't much to say is my least liked about it. Elite EXTRA has given me no reason at all to dislike or find anything wrong with it. Review Source AD Austin D. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Assistant Parts Manager" August 27, 2025 4.0 I love the customer support, the innovation, and how easy it is to utilize. We were the first dealership in our area to use it within our industry and we now have our competition on it as well. Pros I love a one stop shop for our deliveries and returns. It makes communication between the customer and our dealership. It has also streamlined our delivery service making it easy to tell customers where their product is at or when we can have their parts to them. Cons My largest issue is when something is manually put in, the system recognizes it as a "pickup" even if it is a manually entered delivery for what ever reason. Moving from "Will Call" to delivery could be made much more simple as well. Review Source JR Juan R. Operations Support Automotive Used the software for: 2+ years ### "Great tool to have for deliveries" August 26, 2025 4.0 Pros I really enjoy how easy it is to use. Helps keep track of orders coming in and out. The app makes it easy for the drivers to make deliveries. Cons I could use an app for my outside sales personnel to review and answer customer questions, such as when they can expect a delivery, instead of calling in to the warehouse and having someone look it up. Review Source TGT Ted Gubernard T. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great product" April 23, 2025 5.0 we have loved using this product and the integration within our internal business system and really cannot imagine making deliveries without it. Pros The ability to track where my driver is at any given time, with an ETA on when he will be arriving at next stop and the ability to give a customer access to see when their delivery will be made. Cons I would like to see some requirements that a driver must complete before moving to next stop ie. how payment was collected and amount collected if a COD invoice, a picture of product delivered. Review Source DB Dusty B. Personnel Director and Trainer Automotive Used the software for: 2+ years ### "Loving Elite Extra!" August 26, 2025 5.0 Elite Extra has been a fantastic solution for our needs. The robust tracking system and reporting tools have significantly improved our operational efficiency, and the online training resources have been an excellent tool for our team. Pros With the Elite Extra delivery system, I can keep deliveries organized with minimal effort from my employees. Cons I have noticed that the Elite Extra Program can be a bit too complex for some of my employees, there seems to be a steep learning curve. I have seen great improvement with this over the last few years though. Review Source SL Samuel L. Parts manager Automotive Used the software for: 2+ years ### "Excellent tracking tool" June 3, 2026 5.0 Pros Real time tracking and the ability to toggle the drivers tracks during their routes in order to optimize delivery times Cons There is nothing that i dislike about elite extra. We have been using the program for over 10 years and it has worked great Review Source JJ Jesse J. SALES Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Experience" April 25, 2025 5.0 My experience has been great! Helps us do our jobs much more efficiently. Lori Liddell is very helpful and always helps out immediately if we have a problem or question. Pros Delivery ETAs and proof of deliveries. Its nice to see where my drivers are at and coming up with ways of fitting in stops by visually seeing the map of where they're at. Cons Can't quite think of anything, but there's been times where the site was glitchy and or running slow. Review Source RE Robert E. Sales manager Automotive Used the software for: 1-2 years ### "Awesome experience " August 26, 2025 5.0 User friendly , great customer service and our employees love the flexibility and efficiency that this platform does. Pros It’s very easy to use and our employees love it! We love all the updates and the awesome customer support. Our clients love the features and ease of use. Cons Can’t think of anything really negative, maybe a learning curve? There is a lot to learn and the videos help Alternatives considered [PartsTech](https://www.capterra.com/p/231766/PartsTech/) Reason for choosing Elite EXTRA Customize ability and the software support Review Source DS Dwayne S. Shipping Automotive Used the software for: 1-2 years ### "Elite EXTRA" August 26, 2025 5.0 Pros very Easy to Navigate. user friendly. this has been an asset to my shipping needs. able to create Routes with Instant ETAs using current time Queue multiple routes with ease Cons auto adjust your routes as you load up a run. system does give you the option to adjust at the end before dispatching. Review Source tA tony A. parts manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "User-Friendly Platform with Powerful Features" August 26, 2025 5.0 “Elite EXTRA has been a valuable tool for improving customer satisfaction. Real-time tracking, proof of delivery, and automated notifications made it easier to keep customers informed and build trust.” Pros “I really liked how efficient the routing and dispatch features are. It helped save time and reduced errors.” Cons “Some features take time to learn, and new users may need extra training.” The mobile app can lag or freeze occasionally, especially in low-service areas Review Source GL Gary L. BRANCH MANAGER Wholesale Used the software for: 2+ years ### "ELITE REVIEW" August 27, 2025 4.0 IT IS A VERY GOOD SYSTEM. THAT ALLOWS FOR TRACKING AND ALSO BEING ABLE TO PROVIDE PROOF OF DELIVERY. Pros THE WAY THE SYSTEM TRACKS THE DRIVERS THROUGHT THE TOGGEL THE TRACKS PROGRAM. AND THE ABILITY TO REROUTE IF SOMETHING CHANGES. Cons AT TIMES THE GPS DOES NOT DO AN EFFECIENT ROUTE. TAKING THE DRIVER IN A LONGER ROUTE THAN IF IT USESD A DIIFERENT ROUTE Review Source KL KERRI L. Parts Specialist Automotive Used the software for: 2+ years ### "GREAT ALL AROUND TOOL" August 26, 2025 4.0 USED AS A COUPLE DIFFERENT JOBS, AN ALL-AROUND GREAT SYSTEM TO UTILIZE. THE REPORTS FUNCTION IS VERY HELPFUL TO FIND FLAWS IN EVERY DAY OPERATIONS Pros SIMPLE LAYOUT EASY TO USE. THE TRACKING FEATURE IS VERY HELPFUL FOR OUR TEAM AND OUR CUSTOMERS FOR EVERY DAY USE. Cons COULD BE A LITTLE MORE VISUAL FRIENDLY. THE VERY LIGHT COLORS CAN CAUSE A SLIGHT EYE STRAIN SO BREAKING THAT UP WOULD BE NICE. Review Source JC Jeremy C. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Overall-Very Happy with Elite Extra & Support Staff" August 26, 2025 5.0 I generally route our delivery drivers on a daily basis and overall, I am happy with the software. It allows us to keep a close eye on driver location and customers appreciate being able to track their deliveries. I recommend to other locations not currently using Elite Extra. Pros Overall format is easy to use and fairly intuitive. I like that any combination of letters can be entered in the Ship To field to designate an invoice as delivery. Cons There really isn't much I dislike about Elite Extra. If I had to pick one, built in GPS would be nice to have while in the app. Review Source ZK Zachariah K. Director of Store Development Automotive Used the software for: 2+ years ### "Must have for any business with a delivery service" August 26, 2025 5.0 Always great! The few times we've needed support, they have fixed the problem quickly. All employees have been nothing but friendly and professional. Pros It gives us a complete view of how our delivery service is working for us and our customers......... Cons I do not have any cons that I've experienced. As with any technology, bugs happen, but they have always addressed them quickly. Review Source EC Ethan C. Warehouse Supervisor Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Organized Program" August 26, 2025 4.0 So far, it's been decent and helped us stay more organized. There seem to be more upsides to this program than downsides. Pros Keeps tabs on drivers and helps us keep our routes more efficient. It also helps keep tabs on the driver's speed limit which will ultimately keep them safe on the road. Cons All backorder tickets are manifested before initial ticket. I also do not like how the phones won't work for a driver who needs to switch vehicles. Review Source SV Sean V. Parts Manager Automotive Used the software for: 1-2 years ### "The go to delivery program for businesses" August 26, 2025 5.0 Elite Extra has been a huge benefit to how we deliver our parts, from planning routes, to updating customers, it has been very beneficial to our branch. Pros Very simple and easy to operate. Cons It auto changes your route for you rather than give you the option. It auto changes your route for you rather than give you the option. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.