# Page 4 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Elite EXTRA the right Delivery Management solution for you? Explore 374 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (374) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 76-100 of 374 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kenny W. CFO IT Automotive Used the software for: 2+ years ### "N/A ." August 26, 2025 3.0 Decent, customer service is good. . Pros All my deliveries in one place. Nice to see them all in the one spot to make a better educated decision. Cons You do not work well with Nexpart as you sold it to us that you did. We get way to many excuses and Elite just stops working on fixing it. Review Source MS Mark S. IT Automotive Used the software for: 2+ years ### "Save time and money using this application." August 27, 2025 5.0 New site additions/changes in routes are done quickly. Our account team is responsive when we need add new locations. Pros Driver Delivery and re-routing for customer pickup and drop offs. Also creates efficient routes saving time and money. Cons Nothing. Even our drivers that aren't using mobile devices easily can use the application on cell phones. Review Source SJ SADIE J. PARTS MANAGER Automotive Used the software for: 2+ years ### "USE FOR WORK, GREAT EX" August 26, 2025 5.0 LONG TIME USER, USE FOR WORK, GREAT APP, COMPUTER WORK IS EASY, APP SOMETIMES DOESNT WORK AND COULD USE SOME IMPROVEMENTS. Pros EASY TO MANAGE. EASY TO ADD DELIVERYS. EASY TO TEACH AND EASY TO LEARN. EASY TO LOOK UP SHIPMENTS AND EASY TO LOGIN Cons APP DOESNT ALWAYS WORK, THEY PICTURE FEATURE IS GOOD, WHEN IT WORKS. BUT WHEN IT DOESNT WORK IT DOESNT WORK Review Source JM Juan M. PARTS MANAGER Automotive Used the software for: 2+ years ### "Ken Garff Nissan" August 26, 2025 5.0 Have used it for years, great tool for deliveries. Can keep history of deliveries saved for tracking later. Pros Dispatch Management has worked so well. You can keep track of personal and estimated time arrivals help. Cons My least favorite thing that I can think of while using it for over 10 years, would have to be the texting feature. Review Source WM William M. driver Logistics and Supply Chain Used the software for: 1-2 years ### "My Experience" August 26, 2025 5.0 I would like it if the customers could check when the drivers will be arriving to their location. etc. Tracking number for customers. Pros is so easy to use and great for tracking the driver's routes. When the customers call and ask when a driver will be at the customer location we can provide the time Cons I wish the drivers could adjust their routes on the go. Change the route on the phones when a customer needs a delivery earlier than originally scheduled. Review Source MB Melissa B. Controller Oil & Energy Used the software for: 6-12 months ### "Simple Deliveries Made Even More Simple" August 28, 2025 4.0 The program is relatively easy to use. I don't recommend it for more complicated routes. I recommend it for efficiency for routes that are one type of product. I.e. packages, propane. Pros It makes it nice for simple deliveries. The routing is nice and takes the guess work out of finding the very best route. Cons Refined fuels simply is too complex for the programming. It does not have the ability to add in different products for one delivery. Refined fuel trucks have multiple compartments on a truck. This works better for routes like simple deliveries of one product or packages. Review Source tB taylor B. Assistant Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "More stop more effective" August 26, 2025 4.0 Overall I recommend for anyone with all day deliveries. The more stop you have the more effective it is Pros Tracking deliveries after the fact. Photo stored online. Additionally, I like the driver tracking feature Cons Non-intergraded map. requires app swapping for maps not not use the coordinates feature that the website has. Review Source EM Erik M. Parts Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great solution for a number of delivery issues." August 27, 2025 5.0 Very positive. It has given us a digital safety net for making sure we are getting all of our deliveries out the door. Pros The driver interface on the app allows for tech challenged drivers to easily learn the app. We have a handful of drivers that do not use computers or smart phones outside of work. They have no issues with using the app. Cons Nothing that was not our doing. It took us some time to get up and rolling, but that was despite the support from . They have done more than they needed to in assisting us. Review Source TW Ted W. Territory Transportation Manager Automotive Used the software for: 1-2 years ### "Impressed but add the driver pin number as a column! " April 28, 2025 5.0 Overall I've been impressed and is a step up from our previous routing software. As someone who has to hand the transportation responsibilities for multiple warehouses, it makes my job easier when the routing software is straightforward to use and can be taught to new drivers quickly Pros I think it's intuitive and easy to teach others. The driver detail report is the report I most use and appreciate. Cons I wish that the driver pin number was listed as a column on the drivers page. I often have to add temporary drivers and it'd make it easier to see what pin numbers have been used and what is next in the sequence. Switched from [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) It was out of date and clunky to use. We wanted better tracking and more intuitive software Review Source JS Jessica S. Inventory Control Transportation/Trucking/Railroad Used the software for: 2+ years ### "TCI Elite Extra Review" April 23, 2025 5.0 Pros I like all the features that available to use within the app and on the dashboard. Cons Sometime it can be confusing how to use each of these features. Specific videos might be useful for each feature. IE. Customer Portal, Returns Review Source BK Billy K. DISPATCHER Automotive Used the software for: 2+ years ### "EXTRA DRIVER" August 26, 2025 5.0 Pros Clicking on a customer to add to the route easily. Changing the route around for the drivers if they need to avoid traffic. Cons Sometimes it will reject orders that were just added onto the route, then I need to add them back into the system. Review Source TR TYLER R. assistant parts manager Automotive Used the software for: 2+ years ### "DELIVERY THE EASY WAY" August 26, 2025 5.0 it has been excellent. customer service when needed has been spot on and quick to help. the site itself is very easy to navigate. Pros the way it routes my delivery trucks in the most optimal way. also, my customers receive a POD file with photos. Cons I haven't found anything I don't like yet. it has man our morning routine streamlined and deliveries are so much faster. Review Source CH CHRIS H. WAREHOUSEMAN Warehousing Used the software for: 1-2 years ### "BEST PROGRAM" September 2, 2025 5.0 I USE EVERY DAY. I WOULD RECOMEND IT TO ANYONE WHO DOES DISPATCHING WITH DRIVERS. IT IS SUCH A GREAT PROGRAM Pros EVERYTHING I LOVE THE FACT THAT IT BUILDS THE ROUTE FOR YOU. THEN ITS JUST MINOR TWEEKS TO THE ROUTES TO FINALIZE THEM. Cons NOTHING EXCEPT NMAYBE WORK ON THE PICK UP PART OF THE AUTO ROUTE BUILDING. WHAT I MEAN IS, WHEN PUTTING IN A PICK UP IT HAS A NACK OF PUTING IT IN THE WRONG ROUTE. Review Source PV Paul V. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "JX LAFA review" April 23, 2025 4.0 It's a good system once I learned all the ins and outs. A little time consuming at first but once I had a system figured out it helps us keep customers happy with the knowledge they receive via email of their deliveries and helps keep my drivers organized and more efficient on their deliveries. Pros Being able to track my drivers progress on the assigned routes Cons The slow transition from our DBS to Elite, it holds up drivers when I have hot deliveries and drivers standing around. Review Source EW Eric W. Counter Sales Automotive Used the software for: 2+ years ### "Everyone Should Be Using Elite Extra!" April 25, 2025 5.0 My experience has been great and when the web site was updated and changed i was able to call and got help right away. Pros Real time driver tracking and delivery location history. It's nice to look back and see where the driver left the delivery and what time and date. Cons Some times the delivery times don't update properly. It hasn't happened in a while. I think the issue has been fixed. Review Source MM Melinda M. Sales Operations Dir Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great tool for delivery logistics" April 28, 2026 5.0 Overall - it is a great tool that meets our needs at a reasonable price. It has made a significant difference in our delivery logistics management. Pros The people at make all the difference. They are responsive, helpful and available when needed. Cons The user interface is manageable once teams have been onboarded but that is the hardest part for people to get adjusted to. Simple tweaks could make a world of difference in onboarding. Review Source CK Chris K. parts counter person Automotive Used the software for: 6-12 months ### "parts counter person" April 25, 2025 5.0 Support is very helpful. There is a tool for everything that I have asked for. software works well Pros Alot of features. If you need to do something it is probably there. Returns were something we struggled with before elite. Now the drivers know when there is a return Cons Alot of features. Hard to find the feature that you are looking for. support is always able to guide me to what i need. Switched from [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) not sure. I was not part of that decision. we switched from ops trax Review Source BR BOBBY R. counterman Automotive Used the software for: 1-2 years ### "counterman" August 26, 2025 5.0 My experience with elite is good overall. For the most part everything goes pretty well. I have nothing really to complain about. Pros To see where the drivers are and when they will return, and let the customers know about what time drivers will be arriving. Cons Sometimes it takes the drivers to the wrong places, it will tell them they have arrived and it is 5 miles away. Review Source DG Dustin G. Branch Manager Automotive Used the software for: 6-12 months ### "Elite Extra Review" April 23, 2025 5.0 My overall experience has been a pretty smooth ride, and honestly I would recommend this application to any future businesses out there. Pros I like the transparency and how easy it was to get set up to track delivery drivers and routes the most efficient way. Cons Overall, I don't actually have a big complaint with Elite. If I did have to comment, I would say that the biggest thing I have is - is that routes aren't immediately reflected to be routed. It takes a minute or two. By then, my drivers are already out the door. Review Source KT Kim T. Assistant Parts Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Assistant Parts Director " August 27, 2025 4.0 Satisfied with no complaints. Since taking on , we have been happy with the outcome and company is satisfied. Pros Ease of usage. Anyone in the company use it. Customers support is very helpful. All training videos were helpful! Cons Not 100% accurate. Bread crumbs trails are hard to read. Reporting is not easy to gather and analysis. Review Source GP Greg P. Inventory Control Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great work !" April 25, 2025 5.0 Great program I recommend it all the time. It has saved me from customers saying they did not get the part, and saved phone calls in asking when it will be there Pros I am pretty happy about everything it does for us and keeps on getting better. We save time not finding that 1 person they might want to sign for it Cons Some times the phone App does not keep up with the user and when you skip a delivery it does not move the rest down for you is what I am hearing Review Source TC TONY C. PARTS MANAGER Automotive Used the software for: 2+ years ### "PARTS MANAGER" April 25, 2025 4.0 I THINK IT IS A GOOD SYSTEM AND AFTER I CALLED \[sensitive content hidden\] WE GOT STUFF RIGHT. Pros WE CAN KEEP AN EYE-BALL ON THE PARTS AND DRIVERS TO MAKE SURE STUFF IS HAPPENING Cons COST OF THE SYSTEM. IT WOULD BE NICE IF YOUR COMPAMY WOULD PROVIDE LUNCH FOR MY TEAM TWICE A YEAR. IT WOULD BE NICE TO HAVE MORE FOLLOW-UP WITH A REP. TO MAKE SURE WE ARE HAPPY WITH THE SYSTEM. UNSTEND OF ME CALLING AND GETTING UPSET, TO MAKE SOMETHING HAPPEN. Review Source SG Shaquila G. ASM Retail Used the software for: 1-2 years ### "Best investment/accountability holder" May 8, 2025 5.0 I think its great , once you use it for some time it is so easy to work and it does what its suppose to for our store. I hope we continue to have it for my company Pros What I like the most is you can have real time tracking time on the drivers and get notifications when they have violations with driving. I also like how the apps for them to be accountable by taking photos when making it to a delivery and having an area for personnel to sign when they receive the delivery for now cause of confusion and someone saying the delivery never came. Cons I think the maps could be more updated. It kind of gives early 2000s grand theft auto map and not newer age 3D maps. Review Source CM Chamberlain M. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "My Elite extra Review" September 2, 2025 5.0 I would say is user friendly and it makes everything so convenient. As a dispatcher, it makes my work easy. Pros Real-time visibility and communication. GPS tracking and & Live ETA. Proof of delivery and driver tools Cons Dependent on internet and Mobile devices. If you lose cell service update may not sync in real time. Review Source AM Andrew M. VP Automotive Used the software for: 2+ years ### "Happy so far (13 years)" April 23, 2025 5.0 We've been using EE for over a decade now. For the most part, it just works everyday as expected. New delivery personnel can easily download the app to their device and get started immediately with little training required. Pros Easy integration into our existing business system. Low cost entry point to get started. Started out as a small midwest business like ourselves. Cons It's only accessible through a web browser. Web based apps will never be as robust as a prpgram installed on a PC. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.