# Page 7 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Elite EXTRA the right Delivery Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 151-175 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Kevin P. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Support and Customer Service " April 25, 2025 5.0 Great customer service . Training is exceptional for new employees and current employees that need a refresher. Easy to navigate . Pros The support we get from Elite. The training we get is exceptional . If we have questions or problems , the Elite team is right on it within the hour . Cons No Cons as of yet . Minor glitches to start , but overall nothing significant . Review Source HQ Heahter Q. Head of Operations Wholesale Used the software for: Less than 6 months ### "Elite Review" April 26, 2025 4.0 The customer service is EXCELLENT! Is the email part that makes it a little difficult for me. A texting option added would be great. Pros I like the map tracking that is very helpful to see in the office Cons I had some issues if customers are actually getting the emails that go out to them. Review Source cW chris W. parts manager Automotive Used the software for: Less than 6 months ### "best in the biz" April 23, 2025 5.0 overwhelmingly positive, i wish we would have gotten elite extra even sooner than we did. Pros Ease of use! Its so easy to get started, and the learning curve is non existent. Cons I can't say a bad thing about it, its the best tool out there for tracking my shipments. Alternatives considered [OpsCompass](https://www.capterra.com/p/191605/OpsCompass/) Reason for choosing Elite EXTRA ease of use, price and reliability were key. Review Source RR Robert R. Warehouse Management Retail Used the software for: Less than 6 months ### "Great program in the right circumstance" April 23, 2025 3.0 Customer service was phenomenal! \[sensitive content hidden\] was always available to give me a crash course on anything we needed whenever I called him. However, ultimately we decided to opt out of Elite because it wasn't really helping us since we are such a small volume store, in some ways it was actually slowing us down. Pros In terms of time management for high volume stores, this could be a game changer. The software keeps things organized and streamlined. Cons We are a small store, my 2 drivers cover a lot of mileage for only a few stops so the program wasn't really any added benefit for us particularly. Review Source JS John S. Delivery Driver Dispatcher Automotive Used the software for: Less than 6 months ### "Overall great tool." April 29, 2025 5.0 Great tool overall, really improved our company's performance. Easy to track orders and delivery status. Pros Efficient and compact for the most part. Easy to manage and toggle deliveries. Cons All orders automatically added to a manifest lock automatically. Also need to click "Save" after every manifest edit. Can't view order details directly in manifest. Review Source MZ Mike Z. IT Manager Automotive Used the software for: Less than 6 months ### "Excellent Routing Tool" April 23, 2025 5.0 Excellent overall experience. Support and integration have been above and beyond my expectations. Pros What i liked most about Elite Extra is the graphical user interface. Nice interface, great support Cons What i liked the least about Elite Extra screen icons could be a bit larger when clicking on mapping options Review Source WA William A. owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Options for delivery tracking" April 15, 2024 5.0 I love it and it has be easy to work with and learn. Pros I like that our customers can set up their own delivery route and dispatch. We have two primary customers and so the ease of use for this made this a great choice. Cons If there is a switch as to which phone is logged into by the driver it can trigger a two driver month charge. Review Source VG VICTOR G. Parts Director Automotive Used the software for: Less than 6 months ### "Elite is Elite " April 25, 2025 5.0 Excellent would recommend to other dealers and is very easy to run Pros All of it!! how easy it is to use and the mobile app for the drives is very simple and cause zero confusion. Cons The new tabs it opens every time, but I can live with it. I'm sure that will get a fix soon . Review Source SV Scott V. Operations Manager Construction Used the software for: Less than 6 months ### "10 out of 10" April 23, 2025 5.0 10 out of 10 so far. Implementation team has been very responsive. Pros Love the ability to send customers delivery updates alerting them to when they can expect to receive their delivery. Cons So far nothing! Routing is easy, updates to routes is easy, uploading of data is easy! Review Source SC Scott C. Process improvement manager Hospital & Health Care Used the software for: 1-2 years ### "Process Improvement Manager" December 5, 2024 5.0 I Had a great experience with company. I am a very satisfied customer. Pros The reliability of product and good customer service. Cons I have no complaints about the company. I have been happy with the product. Review Source jK john K. Dispatch Manager Logistics and Supply Chain Used the software for: 2+ years ### "Love some of the Features" April 22, 2024 4.0 My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours. Pros That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two. Cons It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that. Review Source FB FRED B. PARTS CLERK Transportation/Trucking/Railroad Used the software for: 6-12 months ### "MY ELITE EXTRA EXPERIENCE" April 15, 2024 5.0 OVERALL, THE EXPERIENCE HAS BEEN VERY POSITIVE AND A GREAT ADDITION IN OUR FLEET MANAGEMENT Pros EASE OF TRACKING DRIVERS AT ANY GIVEN MOMENT Cons PREMADE ROUTES ARE NOT ALWAYS ACCURATE AND HAVE TO BE TWEAKED. Review Source aY aaron Y. AST MANAGER Automotive Used the software for: 6-12 months ### "great product." April 8, 2024 5.0 really great. 100% accurate. real time location is spot on. Pros the functionality.the navigation is really good to track drivers. Cons no cons. i really like everything about the program. Review Source GN Greg N. Transportation Team Lead Hospital & Health Care Used the software for: 2+ years ### "Dispatching for Healthcare Company" April 22, 2024 4.0 Pros Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me. Cons Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue. Review Source HW Hugh W. System Support Director Logistics and Supply Chain Used the software for: 2+ years ### "PDX review of Elite Extra application" April 24, 2024 5.0 Overall experience is very good. From the ease of use, simplified driver app for drivers and responsiveness of support team. Pros The support team is extremely responsive to inquiries and the uptime percentage is very good. Cons The desktop app will open tab after tab when we are working through an issue and switching between screens. I can end up with 8-10 open tabs when complete. Review Source DB Dana B. Outside Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Program!" April 2, 2024 5.0 Works great to track deliveries for customer inquries! Pros We are able to route and track our delivery drivers! Cons No Cons for my use! Program Works Great! Review Source FG Frank G. District Manager Automotive Used the software for: 1-2 years ### "Elite Extra Review" April 15, 2024 5.0 Overall, I would recommend this product to dispatching companies in order to have a pretty easy interface to perform their day-to-day operations. Pros The ease of use to manage our day to day dispatching of product to our customers and being able to track these drivers and quote accurate delivery times to our customers. Cons Reporting should be automated for review. Maybe store teams could subscribe to specific reports daily or weekly. The other option would be to send out exception reports for each location so they can address issues that are not so evident, live at the location. Switched from [Compass](https://www.capterra.com/p/151919/Compass/) Company wide decision made by our executive team. Review Source DF David F. Assistant Branch Manager Automotive Used the software for: 2+ years ### "Fast Efficient Delivery System" April 15, 2024 5.0 Pros The tracking and organization is well done, easy to learn and easy to teach. Cons The only con is signers for deliveries are stored giving drivers the opportunity to not ask who is signing and just select a previous signer. Review Source CR Charley R. Warehouse Manager Automotive Used the software for: 2+ years ### "A solid platform with excellent support!" April 15, 2024 5.0 Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot when I first started and they helped me to build our recurring and scheduled routes, optimization of routes. I never ran into a tech who was in a bad mood or unwilling to help me. I never felt like they were rushing to get me off the phone and they probably answered the same questions I had over and over and never got mad. Pros The customer service team is outstanding! Easy to dispatch routes. (Once set-up) Many options to building routes and/or recurring routes. Software is mostly intuitive. Cons Artificing issues with routes and or names of old stops or route names. No way to build "test routes" offline without creating invoices to manually build the faux route. Review Source KR Kellie R. Commercial Sales Support Building Materials Used the software for: 2+ years ### "KR Elite Extra review" April 22, 2024 4.0 Overall, I like it. I like that you can track deliveries and know more than if we weren't using it. Pros I like that we can tell customers where their delivery is in the schedule, that we can see pictures of the deliveries, and that if the notifications work, the customer can track their delivery. Cons Notifications don't always work out. Also, if someone puts a lot of \* in the notes, it spreads the columns out to where we can't scroll to the right to see everything. Review Source CC Carlos C. Asst. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Worth every Penny" April 15, 2024 5.0 Pros Real time driver tracking and planning allowing for more deliveries on a daily basis and less headache to manage them. Cons It's hard to identify anything that has happened using Elite Extra that wasn't handled in a timely manner. Review Source mS melissa S. PARTS ADMIN Automotive Used the software for: 1-2 years ### "LOVE ELITE EXTRA" April 15, 2024 5.0 I LOVE BEING ABLE TO CHAT WITH THE DRIVERS IF NECESSARY Pros ABLE TO ADD STOPS TO DELIVERIES EASLY AND TRACK PROGRESS OF DRIVERS Cons SOMETIMES THE GPS DOES NOT TRACK OR GETS STUCK IN LIMBO Reason for choosing Elite EXTRA TO BE ABLE TO DISPATCH DELIVERIES AND TRACK DRIVERS AND PARTS Review Source JJ Justin J. Data Analyst Automotive Used the software for: 2+ years ### "Game Changer!" April 2, 2024 5.0 Overall, our experience with Elite Extra has been overwhelmingly positive. While there are certainly some challenges and limitations, the benefits far outweigh any drawbacks. The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control. Pros Elite Extra has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level. Cons While Elite Extra offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited. Review Source NG Nicholas G. Shipping Supervisor Automotive Used the software for: 1-2 years ### "Delivery driver tracking and route manifest" April 15, 2024 4.0 Overall it is a great program and fairly easy to learn and use. There are lots of tools and reports you can use to get monthly data as well. Pros The fact I can track and see ETA of deliveries so I don't have to try and call the driver and play phone tag. Cons How it loses connections and also the optimization is hit or miss on being right. For a new driver who don't know the area it can really goof them up. Review Source FI Frank I. Corporate Warehouse and Inventory Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Local Deliveries" April 22, 2024 5.0 Since we purchased Elite Extra a few years ago it has met all our needs and we are very happy with what it provides and also the excellent customer service and support. Pros Good software, easy to use, excellent for tracking all our local deliveries and providing on time customer feedback i.e ETAs. Proof of delivery is excellent. Cons If for some reason the system is not working or our driver is not able to connect or use elite on the phone, we still take photos for the deliveries. It would be good to be able to import those Photos as proof of delivery, after the fact. So we have a complete audit trail in one area. 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