# Page 8 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Elite EXTRA the right Delivery Management solution for you? Explore 374 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (374) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 176-200 of 374 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RR Robert R. Warehouse Management Retail Used the software for: Less than 6 months ### "Great program in the right circumstance" April 23, 2025 3.0 Customer service was phenomenal! \[sensitive content hidden\] was always available to give me a crash course on anything we needed whenever I called him. However, ultimately we decided to opt out of Elite because it wasn't really helping us since we are such a small volume store, in some ways it was actually slowing us down. Pros In terms of time management for high volume stores, this could be a game changer. The software keeps things organized and streamlined. Cons We are a small store, my 2 drivers cover a lot of mileage for only a few stops so the program wasn't really any added benefit for us particularly. Review Source JS John S. Delivery Driver Dispatcher Automotive Used the software for: Less than 6 months ### "Overall great tool." April 29, 2025 5.0 Great tool overall, really improved our company's performance. Easy to track orders and delivery status. Pros Efficient and compact for the most part. Easy to manage and toggle deliveries. Cons All orders automatically added to a manifest lock automatically. Also need to click "Save" after every manifest edit. Can't view order details directly in manifest. Review Source MZ Mike Z. IT Manager Automotive Used the software for: Less than 6 months ### "Excellent Routing Tool" April 23, 2025 5.0 Excellent overall experience. Support and integration have been above and beyond my expectations. Pros What i liked most about is the graphical user interface. Nice interface, great support Cons What i liked the least about screen icons could be a bit larger when clicking on mapping options Review Source VG VICTOR G. Parts Director Automotive Used the software for: Less than 6 months ### "Elite is Elite " April 25, 2025 5.0 Excellent would recommend to other dealers and is very easy to run Pros All of it!! how easy it is to use and the mobile app for the drives is very simple and cause zero confusion. Cons The new tabs it opens every time, but I can live with it. I'm sure that will get a fix soon . Review Source WA William A. owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Options for delivery tracking" April 15, 2024 5.0 I love it and it has be easy to work with and learn. Pros I like that our customers can set up their own delivery route and dispatch. We have two primary customers and so the ease of use for this made this a great choice. Cons If there is a switch as to which phone is logged into by the driver it can trigger a two driver month charge. Review Source SV Scott V. Operations Manager Construction Used the software for: Less than 6 months ### "10 out of 10" April 23, 2025 5.0 10 out of 10 so far. Implementation team has been very responsive. Pros Love the ability to send customers delivery updates alerting them to when they can expect to receive their delivery. Cons So far nothing! Routing is easy, updates to routes is easy, uploading of data is easy! Review Source SC Scott C. Process improvement manager Hospital & Health Care Used the software for: 1-2 years ### "Process Improvement Manager" December 5, 2024 5.0 I Had a great experience with company. I am a very satisfied customer. Pros The reliability of product and good customer service. Cons I have no complaints about the company. I have been happy with the product. Review Source jK john K. Dispatch Manager Logistics and Supply Chain Used the software for: 2+ years ### "Love some of the Features" April 22, 2024 4.0 My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours. Pros That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two. Cons It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that. Review Source GN Greg N. Transportation Team Lead Hospital & Health Care Used the software for: 2+ years ### "Dispatching for Healthcare Company" April 22, 2024 4.0 Pros Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me. Cons Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue. Review Source JC Jared C. Parts Dispatch Manager Automotive Used the software for: 6-12 months ### "Reshaped how we delivered our product." April 2, 2024 5.0 It's been fantastic. It's changed our deliveries and our returns. Nearly all drivers has voiced that this product is better than what we were using. Pros It's detail. There are so many options for tracking, proof, setup, requirements for deliveries and returns. It makes it near fool proof to deliver or return or products. My accuracy and timeliness has jumped since moving over to Elite. Cons It's not as "pretty" or stream-lined as previous products. Can be a little messy and unclear on what does what. Review Source KK Kasey K. Regional Contiuous Improvement Manager Automotive Used the software for: 6-12 months ### "Elite Extra for heavy duty truck dealership network" April 2, 2024 5.0 They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, seems to be the one most designed with my industry in mind. Pros Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved. Cons Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help. Reason for choosing Elite EXTRA seemed to be the one most designed around my industry’s norms. The others seemed to be built around other last-mile business models and tacked mine on at the backend. Review Source PK Payam K. Vice President Automotive Used the software for: 2+ years ### "Game Changer! Hands Down The Best In The Market!" April 3, 2024 5.0 Overall experience with has been fantastic! Great team! Great leadership! Great product! Highly recommend! Pros has completely changed our business! Hands down the best delivery management solution out in the marketplace! Here are some key points that I like the most about Elite EXTRA: - Easy to use and frequently updated mobile app - Automatic sequence of route when selecting multiple deliveries - ETA's on deliveries for us and our customers - Communicating with drivers through the app - Seamless integration with our POS system - Ability for drivers to take pictures of deliveries and submit proof of delivery - Payment management for drivers - Request Uber if no drivers are available - Live GPS tracking - Full detailed satellite map - REPORTING! Full reports on drivers delivery times, idle times, route management and much more! Very useful reports! - Easily identify which invoices and part numbers are with which driver - Very advanced yet easy and straight forward to use once learned! Highly recommend Elite EXTRA! Cons There is nothing I dislike about ! Review Source FG Frank G. District Manager Automotive Used the software for: 1-2 years ### "Elite Extra Review" April 15, 2024 5.0 Overall, I would recommend this product to dispatching companies in order to have a pretty easy interface to perform their day-to-day operations. Pros The ease of use to manage our day to day dispatching of product to our customers and being able to track these drivers and quote accurate delivery times to our customers. Cons Reporting should be automated for review. Maybe store teams could subscribe to specific reports daily or weekly. The other option would be to send out exception reports for each location so they can address issues that are not so evident, live at the location. Switched from [Compass](https://www.capterra.com/p/151919/Compass/) Company wide decision made by our executive team. Review Source CO Charlene O. Operations Manager Automotive Used the software for: 2+ years ### "10 plus Successful Years and counting" July 27, 2022 5.0 We have had a successful relationship with the whole team from day 1. Their ability to address and take our suggestions into account has been very vital in our continued success. Any issues we might run into are quickly addressed and resolved in a expeditious manner every time. Their customer service is top tier and the software overall is the best in the industry for sure. Elite extras constant updating and improvements have helped us implement a lot of services our competitors do not offer and allows us to stay ahead of the game with real time delivery tracking and proof of delivery. We can not say enough great things about the program and their staff. Pros The program is now an integral part of our operations at all of our 15 locations. Our customers rely on the information provided by the program so that they can continue to service their customers as well. We love the on time live GPS tracking and the ability to see the drivers manifest and track each order they have with them. We also depend on the proof of delivery signatures to complete and finalize our invoicing process'. Cons At this time there isn't really anything we feel we would need to change. Review Source CC Chelsea C. Support Specialist Transportation/Trucking/Railroad Used the software for: 2+ years ### "A Game Changer" April 3, 2024 5.0 Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor. Pros It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe. Cons Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side. Review Source BD Brian D. Supply Chain Coordinator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good Product" April 2, 2024 4.0 So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons. Pros Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly. Cons One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV. Reason for choosing Elite EXTRA Integration with the current ERP system was easy. Review Source DF David F. Assistant Branch Manager Automotive Used the software for: 2+ years ### "Fast Efficient Delivery System" April 15, 2024 5.0 Pros The tracking and organization is well done, easy to learn and easy to teach. Cons The only con is signers for deliveries are stored giving drivers the opportunity to not ask who is signing and just select a previous signer. Review Source Cynthia S. Warehouse Associate and Parts Receptionist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Definite thumbs up!" April 2, 2024 4.0 Pros Personally, I feel this system makes it much easier to route, update, communicate and make any needed changes, ultimately allowing us to better serve our customers. Cons Not sure about the timing of updates, and the changes they bring. Review Source CR Charley R. Warehouse Manager Automotive Used the software for: 2+ years ### "A solid platform with excellent support!" April 15, 2024 5.0 Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot when I first started and they helped me to build our recurring and scheduled routes, optimization of routes. I never ran into a tech who was in a bad mood or unwilling to help me. I never felt like they were rushing to get me off the phone and they probably answered the same questions I had over and over and never got mad. Pros The customer service team is outstanding! Easy to dispatch routes. (Once set-up) Many options to building routes and/or recurring routes. Software is mostly intuitive. Cons Artificing issues with routes and or names of old stops or route names. No way to build "test routes" offline without creating invoices to manually build the faux route. Review Source AH Andrew H. Warehouse Manager Wholesale Used the software for: 1-2 years ### "Elite routing " April 5, 2024 4.0 Overall it does what i need it to, I was hoping it would have improved what we do but have not seen that type of return on it thus far. Pros Ease of use, it is very simple to teach to others. Cons Priority system as it doesnt fit my location making it impossible to auto route. I was told it was something that could be improved and would be but I have yet to see anything since. (1 year ago). It could use a few nice features, a priority system that can default all new stops to set up a first and last priority and auto route. or a Geo fence area to set up as prioritys. Switched from [Road Runner](https://www.capterra.com/p/96811/Road-Runner/) corporate decision to use across all branches. Road net was not on the list to pick from, that would have been what we used before. Just in the lacrosse location. Review Source KR Kellie R. Commercial Sales Support Building Materials Used the software for: 2+ years ### "KR Elite Extra review" April 22, 2024 4.0 Overall, I like it. I like that you can track deliveries and know more than if we weren't using it. Pros I like that we can tell customers where their delivery is in the schedule, that we can see pictures of the deliveries, and that if the notifications work, the customer can track their delivery. Cons Notifications don't always work out. Also, if someone puts a lot of \* in the notes, it spreads the columns out to where we can't scroll to the right to see everything. Review Source CC Carlos C. Asst. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Worth every Penny" April 15, 2024 5.0 Pros Real time driver tracking and planning allowing for more deliveries on a daily basis and less headache to manage them. Cons It's hard to identify anything that has happened using that wasn't handled in a timely manner. Review Source HW Hugh W. System Support Director Logistics and Supply Chain Used the software for: 2+ years ### "PDX review of Elite Extra application" April 24, 2024 5.0 Overall experience is very good. From the ease of use, simplified driver app for drivers and responsiveness of support team. Pros The support team is extremely responsive to inquiries and the uptime percentage is very good. Cons The desktop app will open tab after tab when we are working through an issue and switching between screens. I can end up with 8-10 open tabs when complete. Review Source CC Chris C. Senior Delivery and Telematics Analyst Logistics and Supply Chain Used the software for: 2+ years ### "Elite EXTRA has been invaluable to the continued success of our business" July 26, 2022 5.0 Elite has solved business problems well beyond what we thought it could. Every level of staff can use it, and it has become a great selling point for us with our customers. Pros Full integration was key to the success of us using . It has become second nature for our locations and is used all the time. Ease of use is the biggest pro for this software. Drivers of all ages and abilities can use their app quickly and effectively. Cons I have no cons to put here as it really has evolved to what we need it to be, over the last 10+ years of using their software. Review Source mS melissa S. PARTS ADMIN Automotive Used the software for: 1-2 years ### "LOVE ELITE EXTRA" April 15, 2024 5.0 I LOVE BEING ABLE TO CHAT WITH THE DRIVERS IF NECESSARY Pros ABLE TO ADD STOPS TO DELIVERIES EASLY AND TRACK PROGRESS OF DRIVERS Cons SOMETIMES THE GPS DOES NOT TRACK OR GETS STUCK IN LIMBO Reason for choosing Elite EXTRA TO BE ABLE TO DISPATCH DELIVERIES AND TRACK DRIVERS AND PARTS Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.