# Page 9 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Elite EXTRA the right Delivery Management solution for you? Explore 374 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (374) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 9 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 201-225 of 374 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Justin J. Data Analyst Automotive Used the software for: 2+ years ### "Game Changer!" April 2, 2024 5.0 Overall, our experience with has been overwhelmingly positive. While there are certainly some challenges and limitations, the benefits far outweigh any drawbacks. The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control. Pros has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level. Cons While offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited. Review Source MC Martina C. Parts Specialist Automotive Used the software for: 2+ years ### "Easy, efficient service" April 5, 2024 5.0 Pros The program is very easy to learn and is a great source for our company. The company is also easy to get ahold with any questions and they get to you very quickly with a solution. Cons We havent found any cons yet for this program Review Source CM Chris M. Regional Sales Manager Automotive Used the software for: 2+ years ### "A user friendly and very useful tool" April 2, 2024 5.0 My experience has been positive and it has proven in helping us maximize delivery efficiency. Pros The ability to track delivery timing and provide the customers with accurate arrival time. Cons Occasional improper mapping of customer locations Review Source MBI MARION BJ I. Location Manager Automotive Used the software for: 2+ years ### "FMP loyal user LOC 66" April 2, 2024 5.0 great tool to use for moving and seeing real time experience to share with valued customers to track their orders. Pros The people are wonderful and helpful. The information is a valuable tool to use Cons Nothing , they have always been spot with information Review Source MD Matt D. Sales Manager Automotive Used the software for: 2+ years ### "Happy Organization!" April 22, 2024 5.0 Pros The ease of use and the broad range of functionality it has. Cons From my perspective I don't have any complaints. It does everything our organization needs it to do Review Source FI Frank I. Corporate Warehouse and Inventory Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great for Local Deliveries" April 22, 2024 5.0 Since we purchased a few years ago it has met all our needs and we are very happy with what it provides and also the excellent customer service and support. Pros Good software, easy to use, excellent for tracking all our local deliveries and providing on time customer feedback i.e ETAs. Proof of delivery is excellent. Cons If for some reason the system is not working or our driver is not able to connect or use elite on the phone, we still take photos for the deliveries. It would be good to be able to import those Photos as proof of delivery, after the fact. So we have a complete audit trail in one area. Review Source aY aaron Y. AST MANAGER Automotive Used the software for: 6-12 months ### "great product." April 8, 2024 5.0 really great. 100% accurate. real time location is spot on. Pros the functionality.the navigation is really good to track drivers. Cons no cons. i really like everything about the program. Review Source SG Steve G. Dispatching and Returns Automotive Used the software for: 1-2 years ### "Love Elite " April 2, 2024 4.0 simple and convenient working software to manage drivers in an amazon like fashion easily trackable Pros I use the return dashboard, dispatching and track drivers daily everything works smooth and simple. I would definitely recommend Elite to other businesses. Cons Once in a while there is an invoice that doesnt transfer from cdk to elite and it gets confusing or if a invoice is credited - elite doesnt remove that invoice you have to do it manually. Review Source MM Mike M. Parts Dispatcher Automotive Used the software for: 6-12 months ### "Super helpful dispatching and delivery software" April 2, 2024 5.0 Overall good experience, definitely worth the investment in the software to make sure deliveries are accurately tracked. Pros Ease of use, accuracy of the gps with the trucks that the phones are on. Making routes is easy and it helps you figure out which driver has what orders on their trucks at all times. Cons Sometimes the gps signal gets lost so it doesn't always update for a little bit. Review Source RS Rick S. Project Manager Automotive Used the software for: 2+ years ### "Rick from Smyth Automotive" April 2, 2024 4.0 Pros Number one reason is tracking, we wanted a way to know where our drivers were during their delivery runs. Cons The learning curve is a little steep at first but it isnt impossible to achieve. Some of the people we trained did not catch on very quickly. Reason for choosing Elite EXTRA it had the core functionality we were looking for and simplicity to operate. Along with ease of setup. Review Source RS Raffi S. President Automotive Used the software for: 2+ years ### "Best delivery management system for auto parts." April 22, 2024 5.0 I love the system and all the upgrades that have come through the years. Pros The fact that it integrated to our management system, the ease of use and real time visual of tour fleet. Cons Hope in the near future the product development will provide a request that I have put in for a while, the ability of having to see a different color vehicle icon on the tracking map after a driver is not moving for a given time would help tremendously for our hot shot delivery operation. Review Source NG Nicholas G. Shipping Supervisor Automotive Used the software for: 1-2 years ### "Delivery driver tracking and route manifest" April 15, 2024 4.0 Overall it is a great program and fairly easy to learn and use. There are lots of tools and reports you can use to get monthly data as well. Pros The fact I can track and see ETA of deliveries so I don't have to try and call the driver and play phone tag. Cons How it loses connections and also the optimization is hit or miss on being right. For a new driver who don't know the area it can really goof them up. Review Source JC JAYANT C. Operations Manager - Last Mile Delivery Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Elite Extra User Review" April 18, 2024 4.0 Pros Easy to import orders via integration of Filezilla Cons The routing is not efficient if we are assigning more than 80 stops in a delivery zone, system tends to freeze and skipping stops causes errors. Switched from [Dispatch Science](https://www.capterra.com/p/159918/Dispatch-Science/) Dispatch Science did not have the capacity to do on demand integration with routed work in the manner that we wanted. Also we were not sure if it could handle the routing efficiently for the increased work load we expected, and we had frequent server errors from their side. Review Source SF Seth F. Operations Manager Automotive Used the software for: 1-2 years ### "NAPA Autopart Tracking - Fisher and Father " April 3, 2024 5.0 It is a useful tool for tracking route profitability and route management Pros It is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries. Cons The scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate. Reason for choosing Elite EXTRA It is integrated with out NAPA autopart ecosystem Review Source AC Alex C. Franchise Sales Training Manager Automotive Used the software for: 2+ years ### "Foolish Not to Employ" April 22, 2024 5.0 Pros Route control, geo-fencing accounts along with warehouse parking lot for clocking out. Cons N/A There really is nothing that is a con unless I nitpick the system Review Source SM Sean M. Parts Manager Automotive Used the software for: 6-12 months ### "Why Elite Extra should manage your deliveries" April 22, 2024 5.0 Pros Ease of use, integration into business system allowing direct access to upload deliveries. Real time driver location and ETA's. Cons Occasional glitches or stops being locked when moving route around or adding stops. Review Source WS Wylie S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Worth the Money" April 2, 2024 5.0 Pros The ease of using the system and the time an attention the staff gave during set up and training was amazing. They are always available for issues and quick to resolve them. Cons There is not much of a discount for the more vehicles/drivers you have using the system. Reason for choosing Elite EXTRA They were able to customize most of the system to fit my particular needs Review Source FN FRAN N. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "ELITE EXTRA 2024" April 22, 2024 5.0 It's a good tool to utilize for making deliveries Pros It helps to be more in control of your delivers Cons Having to manually put customer information in the system Review Source JL Joseph L. Parts Department Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Product Easy to Learn and Use" April 2, 2024 5.0 Pros Since implementation we have become more efficient. Set up of routes is fast and easy. Cons To be totally honest. We have found no cons. Review Source JS Jj S. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Gemini Mountain Medical " July 26, 2022 4.0 Elite is great for what we need it for. It allows us to be effective and have real time updates for our sales force and surgeons. We utilize this daily and it offers easier logistic management and route management. I would highly recommend this software to any medical company. Pros This software is very integrated with a lot of capabilities. I love all of the customization options as well the real time updates and tracking. The order grid is very easy to use and track all drop offs and the notes associated as well as the excel sheet that is provided within that. Cons I would like the routing to be a bit easier to navigate. I feel like there is a lot of wasted time routing because we do not always deliver to the same places and we do a lot of hot shots so we individually have to enter each route and we are not able to utilize the recurring routes. It would be nice to have a previous route option or something like that. Also it would be great if the drivers app did not have to be on and open for them to be dispatched. Reason for choosing Elite EXTRA What elite offered was a no brainer for us and what we needed and it is affordable. Review Source CS Calvin S. ERP implementation Support Automotive Used the software for: 6-12 months ### "Elite Extra - a strong third partner business partner via ease of use and service" April 2, 2024 4.0 While my exposure was limited, it was one of the best third party pieces of software to work with. It was seldom down, and when it was, the cause was of the failure was usually pretty easy to track down and correct. Pros Elite was already an established process within the organization when I joined. My role was to add new warehouses to the process and to assist the office staff in managing the behind the scenes file processing when a failure occurred at some point in the process. What I liked most was that the process was logical and easy to interact with throughout the process (in reference to third party processes). Cons Technical support. I know first hand that the user community enjoys a robust interactive support system, but having to the product late I did not have a strong relationship with Elite's technical staff. That seldom created a problem as the process to interact with Elite was intuitive and very straight forward. Review Source PM Paul M. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Just get it!" April 2, 2024 5.0 We were told when we were first talking about using to just get it and I would mirror that sentiment. If you are on the fence DO IT. Pros Having proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery. Cons has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great. Review Source BR Bryan R. School District Parts Specialist Automotive Used the software for: 2+ years ### "INVALUABLE TOOL FOR DELIVERY/DISPATCH" April 19, 2024 5.0 Overall experience has been great. Their support is helpful and responsive. I feel like for the best benefit, our company needs to repeat the onboarding/training process in order to best utilize the program. Pros I love the order tracking features. The PHOTO POD and signature capture are great! Cons Trying to migrate to "SCHEDULED RUNS" and driver self-dispatch proved to be pretty difficult. Most likely due to internal processes, but it seemed to add more confusion to our dispatch than letting a designated dispatcher route the orders. Review Source Joe B. PRESIDENT Automotive Used the software for: 2+ years ### "GREAT PRODUCT" April 15, 2024 5.0 Pros DRIVER TRACKING AND PICTURE TAKING OF THE DELIVERY AT THE CUSTOMER Cons THE INABILITY TO RESIZE THE MAP IN SMALLER INCREMENTS AS WELL AS NOT BEING ABLE TO REORDER THE COLUMNS IN THE ORDER GRID Review Source EH Eric H. VP - CFO Wholesale Used the software for: 2+ years ### "Elite Extra" April 15, 2024 5.0 Pros See drivers routes and delays. Also, able to take photos of deliveries when nobody around. Cons Not 100% connected to our 3rd Party ERP Software. Switched from [DelivApp](https://www.capterra.com/p/211762/DelivApp/) 3rd Party Eliminated Delivery It and this the only one connected to our ERP Software. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.