# Page 9 | Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Elite EXTRA the right Delivery Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/Elite-EXTRA/reviews --- Elite EXTRA 4.7 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Elite EXTRA ## Showing most helpful reviews Showing 201-225 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BS Beth S. Team Lead Hospital & Health Care Used the software for: 2+ years ### "B Stephens" April 23, 2024 5.0 Pros Quick reply time from your team. No matter the time of day we have had help if needed. That we can custom the dashboard to meet our needs Cons Driver returning time is often off. For the long distance drives mainly. Not helpful that a driver will show available when someone else logs on =to the same phone. Review Source MB Matt B. Director of Parts Operations Transportation/Trucking/Railroad Used the software for: 2+ years ### "Quality system" April 23, 2024 5.0 Pros Delivery tracking works great and Proof of delivery is perfect Cons Out of everything I would say the reporting could be a little better, but still isn’t bad. Review Source CW Clay W. Glass Dispatcher Automotive Used the software for: 2+ years ### "Easy driver management" April 23, 2024 5.0 Very enjoyable and made our job a ton easier Pros Loved how we are able to track drivers in real time, drivers can autonomously do their job marking deliveries complete Cons Organization can be a flaw sometimes, pulling reports, technical difficulties on phones with low internet capabilities Review Source SF Steven F. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Elite is a great tool" April 15, 2024 4.0 Pros Very easy to use once trained, lots of training and support available on the website Cons Takes a while to get use to it until you use it frequently Review Source ZM Zebadiah M. Parts Sales Representative Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Extra - Functional Savings" April 16, 2024 4.0 Pros The ability to track our drivers in real time. Adjusting routes on the fly. Collecting drop off data/verification of delivery Cons Slow integration with business system, I.E. invoice/ticket population. This is probably on the business system side. Review Source PY Paul Y. Parts Manager Automotive Used the software for: 2+ years ### "daily user" April 22, 2024 5.0 Very good, good value tool. Would recommend. Pros The ability to see and plan routes is invaluable. Adjustments can be easily made. Cons Failure to pick up some construction zones or peak traffic. Review Source RB Ryan B. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Chester Parts " April 22, 2024 5.0 great product and exceptional customer service Pros White board routes for employees to view Cons moving and adding items after dispatch, makes harder after driver initiates Review Source DH Darrell H. Parts Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Mathenys Nitro" April 24, 2024 5.0 Nitro is very satisfied with it to this point. Pros How efficient and up to date the info is giving me the ability to inform my customers better Cons None. We so far have had very good luck with the system Review Source JW Jack W. PARTS SUPERVISOR Automotive Used the software for: 2+ years ### "good product" April 15, 2024 4.0 Pros The real time tracking of our drivers is very helpful. Cons It took a while to figure out some of the features. Review Source BN BRIAN N. WAREHOUSE MANAGER Electrical/Electronic Manufacturing Used the software for: 2+ years ### "WORKS AS EXPECTED" April 23, 2024 5.0 Pros It works as advertised. Integrates well with our system, it is easy to use and has the ability to be customised. Cons Reports are a little hard to navigate. The ETA times don't adjust with the traffic flow. Review Source AG Alma G. store manager Automotive Used the software for: 1-2 years ### "Great Sercive" April 15, 2024 4.0 Pros Ease of use is awesome. Customer service is very quick to resolve any issues and help with clear direction. Great to talk to an actual person within minutes. Cons Fuel receipt confirmation would be a plus Review Source JM Joshua M. Warehouse Supervisor Automotive Used the software for: 6-12 months ### "Elite Extra Review" April 23, 2024 5.0 My overall experience with elite is good. Very easy to navigate . Pros I like the real time GPS. Also I like that it gives me times on my dispatching screen . Cons When you have to move a stop sometimes it dont move or only moves half and you have to mess with it a little bit to get it on the right route. The lag time from printing order to when it gets to Elite Review Source BF Brian F. Parts Manager Automotive Used the software for: 2+ years ### "JLR downtown review" April 15, 2024 5.0 I really enjoy the use of it. I have a lot of good to say and not a lot of bad. Pros How simply it is to use. It's vary quick and easy Cons The reporting side could be a little cleaner. Review Source DT Dom T. Parts Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Must have for delivery management " April 22, 2024 5.0 Pros Real time tracking, delivery confirmation. Cons Can take time to get used to the software.. Review Source IA Ibrahim A. Operations Automotive Used the software for: 2+ years ### "Elite Extra Great!!" April 15, 2024 5.0 Fantastic, wish all companies were as easy to deal with as Elite Pros Ease of use Can create Custom features that are tailored to the user without extra charges/fees (Take Note Epicor) Cons Learning curve for new hires tends to be long Review Source JA John A. Parts Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Must have in our business" April 22, 2024 5.0 Pros Routing, tracking and proof of delivery. Cons Reporting at times can be cumbersome. Cellular service in rural areas sometimes skews tracking and data. Review Source BW Brian W. Transportation Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "Transportation" April 22, 2024 5.0 Pros It's very easy to use and provides live visibility of our team to allow the dispatcher to accurately dispatch his team to make all required deliveries each day. Cons Some of the reports are hard to read or don't provide the necessary information. Setting up and manipulation set routes can be difficult to navigate. Review Source MH Mike H. VP Automotive Used the software for: 1-2 years ### "Eye in the sky" April 20, 2024 5.0 I can track all my drivers and no exactly where they’re at which has cut down at least 20% loss because now drivers can’t make unscheduled stops on their own. Pros Saving roughly 20% of lost time from employees Cons Drivers initial log in and functionality needs to be easier to connect and use Review Source RD Roland D. It manager Automotive Used the software for: 1-2 years ### "Elite exta review" April 16, 2024 5.0 Good with the exception of updates that have broken the service. Pros Real time tracking. Real time dispatch management. Web interface, no software to load. Cons Sometimes updates are made that bring elite extra to its knees and tech support is unaware and not sure how to fix until developers show up for work. Change that!!! Review Source JC Jared C. Parts Dispatch Manager Automotive Used the software for: 6-12 months ### "Reshaped how we delivered our product." April 2, 2024 5.0 It's been fantastic. It's changed our deliveries and our returns. Nearly all drivers has voiced that this product is better than what we were using. Pros It's detail. There are so many options for tracking, proof, setup, requirements for deliveries and returns. It makes it near fool proof to deliver or return or products. My accuracy and timeliness has jumped since moving over to Elite. Cons It's not as "pretty" or stream-lined as previous products. Can be a little messy and unclear on what does what. Review Source JJ James J. WAREHOUSE MAN. Alternative Dispute Resolution Used the software for: 2+ years ### "EVERY HELPFUL WITH NEW DRIVERS " April 23, 2024 4.0 Pros EVERY HELPFUL WITH NEW DRIVERS AND GOOD SUPERVISION Review Source KK Kasey K. Regional Contiuous Improvement Manager Automotive Used the software for: 6-12 months ### "Elite Extra for heavy duty truck dealership network" April 2, 2024 5.0 They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind. Pros Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved. Cons Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help. Reason for choosing Elite EXTRA Elite Extra seemed to be the one most designed around my industry’s norms. The others seemed to be built around other last-mile business models and tacked mine on at the backend. Review Source PK Payam K. Vice President Automotive Used the software for: 2+ years ### "Game Changer! Hands Down The Best In The Market!" April 3, 2024 5.0 Overall experience with Elite EXTRA has been fantastic! Great team! Great leadership! Great product! Highly recommend! Pros Elite EXTRA has completely changed our business! Hands down the best delivery management solution out in the marketplace! Here are some key points that I like the most about Elite EXTRA: - Easy to use and frequently updated mobile app - Automatic sequence of route when selecting multiple deliveries - ETA's on deliveries for us and our customers - Communicating with drivers through the app - Seamless integration with our POS system - Ability for drivers to take pictures of deliveries and submit proof of delivery - Payment management for drivers - Request Uber if no drivers are available - Live GPS tracking - Full detailed satellite map - REPORTING! Full reports on drivers delivery times, idle times, route management and much more! Very useful reports! - Easily identify which invoices and part numbers are with which driver - Very advanced yet easy and straight forward to use once learned! Highly recommend Elite EXTRA! Cons There is nothing I dislike about Elite EXTRA! Review Source JM Jeff M. VP-Operations Oil & Energy Used the software for: 6-12 months ### "Elite Extra Review" April 23, 2024 5.0 Very good. They have been patient with us and really strive to understand what it is we need Pros The team is really good in working with us to set up bulk. We are in the middle of implementation. This project has gone on for a couple of years due to our internal IT issues. Team has been great Cons No out of the box solution for bulk deliveries, need to develop Review Source RS Rob S. CEO Automotive Used the software for: 1-2 years ### "EliteExtra" April 15, 2024 5.0 Great. Once it is implemented. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. Pros GPS tracking and invoice monitoring. Increase efficiency for routes and drivers. Cons Initial implementation. Adapting and training drivers. Getting used to using. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.