# Elite EXTRA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Elite EXTRA the right Delivery Management solution for you? Explore 356 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131389/flexy-wms/reviews --- Elite EXTRA 4.7 (356) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Elite EXTRA Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AK Ardo K IT DirectorAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “The pros about elite extra is for our sales staff it gives real time visibility to provide real time etas to our customers as well as overseeing driver performance reports.“ April 23, 2025 CO CHRIS O DIRECTOR OF OPERATIONSAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate.“ August 26, 2025 JC Julio C IT ManagerRetail, 201 - 500 employeesUsed the software for: Less than 6 months. “The platform's real-time tracking doesn't just show locations; it delivers tangible benefits like accurate ETAs and enhanced customer communication.“ April 23, 2025 Andy S eCommerce DirectorAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.“ April 2, 2024 HS Harmony S Assistant Warehouse ManagerAutomotive, 11 - 50 employeesUsed the software for: 1-2 years. “With this system to track and keep up with multiple drivers and being able to get our local drivers in and out quickly has changed our timing drastically in a positive way.“ August 26, 2025 JH Jerret H Warehouse ManagerWholesale, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “All the buttons and text in the dispatch screen and especially on the printed manifests are very small, adding a new delivery address to an existing customer can be confusing and cumbersome at first.“ April 5, 2024 JM Jeremy M Parts ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “It has improved our delivery times, increased transparency, and given our customers an easy way to track their deliveries and returns.“ April 23, 2025 DB David B Parts And Shipping receivingPackage/Freight Delivery, 51 - 200 employeesUsed the software for: 1-2 years. “Some times the Drivers are not well trained in using the apps IE taking photos and clearing off drops and pick ups“ April 24, 2025 ## Showing most helpful reviews Showing 1-25 of 356 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cynthia S. Warehouse Associate and Parts Receptionist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Definite thumbs up!" April 2, 2024 4.0 Pros Personally, I feel this system makes it much easier to route, update, communicate and make any needed changes, ultimately allowing us to better serve our customers. Cons Not sure about the timing of updates, and the changes they bring. Review Source IH IAIN H. VP Operations Logistics and Supply Chain Used the software for: 2+ years ### "Very Satisfied" April 25, 2025 4.0 Very happy with the overall experience and how it has improved our customer service. Pros User friendly Improves customer service Improves distribution of resources Cons We wish that Elite Extra would implement a "settlement/payment" option to drivers. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Detrack](https://www.capterra.com/p/188592/Detrack/)[Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing Elite EXTRA At the time, was the best solution for our key customer Review Source KW Kenny W. CFO IT Automotive Used the software for: 2+ years ### "N/A ." August 26, 2025 3.0 Decent, customer service is good. . Pros All my deliveries in one place. Nice to see them all in the one spot to make a better educated decision. Cons You do not work well with Nexpart as you sold it to us that you did. We get way to many excuses and Elite just stops working on fixing it. Review Source CK Chris K. parts counter person Automotive Used the software for: 6-12 months ### "parts counter person" April 25, 2025 5.0 Support is very helpful. There is a tool for everything that I have asked for. software works well Pros Alot of features. If you need to do something it is probably there. Returns were something we struggled with before elite. Now the drivers know when there is a return Cons Alot of features. Hard to find the feature that you are looking for. support is always able to guide me to what i need. Switched from [OPS (Order Picking System)](https://www.capterra.com/p/200090/OPS-Order-Picking-System/) not sure. I was not part of that decision. we switched from ops trax Review Source JC Jenna C. Jr Executive Wholesale Used the software for: 6-12 months ### "Elite Extra Review" April 24, 2025 5.0 Pros We like the fact that our orders come directly over from P21 into Elite Extra, and our team doesn't have to manually input delivery addresses any more. We are excited about the fact that it will soon integrate into P21 and anyone will be able to check on delivery status. Cons Looking at routes and moving order around is a little time consuming. We wish there was a screen to easily drag and drop deliveries around. Review Source MW Matt W. wholesale parts Automotive Used the software for: Less than 6 months ### "Game changing delivery system " April 23, 2025 4.0 there is definitely a learning cure to using elite compared to deliverytrax but elite has been so much better in the user experience and ability to track the drivers thought there delivery Pros They amount of information and detail elite shows when dispatching is so helpful Cons sometimes its hard to see the vans on the dispatching screen if they could be a little larger it would be helpful Switched from [TRAX](https://www.capterra.com/p/180973/TRAX/) deliverytrax lacked the tracking aspect and detailed information that extra has Review Source TN Tim N. store manger Automotive Used the software for: 6-12 months ### "overall good product " April 25, 2025 4.0 very good, better ddms Epicor we had in the past Pros timing feature work well while telling customer where there products are Cons not very easy to figure anything out even the help center is not easy to use Switched from [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) we got bought by gpc napa forced to use this new program Review Source DD Don D. Logistics Manager Warehousing Used the software for: Less than 6 months ### "5 stars for Elite! " April 23, 2025 5.0 My overall experience with Elite Extra has been great, migrating to a new ERP with prophet 21 the integration with Elite has streamlined our delivery and tracking of orders greatly Pros what I like most about elite extra is its ease of use, really easy to understand and get started. Customer service is also excellent with quick responses to my questions. Cons I would like to be able to view and edit multiple routes at once. Switched from [Omnitracs One](https://www.capterra.com/p/70751/Omnitracs-Roadnet-Routing/) we made the switch due to the integration with p21 Review Source JM John M. VP of IT and continuous improvements. Automotive Used the software for: Less than 6 months ### "Elite Extra as a business partner" April 25, 2025 5.0 They are performing like a true business partner. Refreshing it is when that happens. Lots of companies claim they will be but few do. Pros The flexibility of the existing software and the willingness to tweak it to meet our needs Cons Nothing i can think of at this time, perhaps the cost would be the only thing. It can get quite expensive when you have so many vehicles. Switched from [DQT](https://www.capterra.com/p/78454/DQ-ODT-System/) EE Dispatching software is simply way better for our business Review Source CO CHRIS O. DIRECTOR OF OPERATIONS Automotive Used the software for: 1-2 years ### "ELITE REVIEW" August 26, 2025 5.0 I’ve been using Elite EXTRA Delivery Dispatch for a while now, and honestly, it has made a huge difference in how we run our deliveries. The platform is super user-friendly, and what I like most is how easy it is to track drivers and routes in real time. Instead of constantly calling or texting drivers to see where they are, I can pull it up instantly and know exactly what’s going on. The dispatching tools are flexible, and it’s really cut down on wasted time and mileage. Customers also appreciate the accurate ETAs and updates, which makes us look more professional and reliable. On top of that, their support team is top-notch every time I’ve had a question, they’ve been quick to respond and genuinely helpful. If you’re running deliveries and want something that’s reliable, easy to use, and backed by great service, Elite EXTRA is worth every penny. Pros What I really like about using Elite EXTRA is how much easier it makes managing our deliveries day-to-day. The route whiteboard is a game changer it gives me a clear picture of where everything stands at a glance. I also really value the notifications that go out to customers once their deliveries are made; it saves us a ton of follow-up calls and gives our customers peace of mind. The on-time reporting and overall reports make it simple to track performance, and the dashboard ties everything together in a way that’s easy to understand. It feels like everything I need is right there in front of me, which makes the whole process run smoother. Cons One thing I find challenging with Elite EXTRA is that the reporting doesn’t let me separate shuttle transfers from regular customer invoice reports. Because of that, it’s tough to get a clear picture of how many drivers I really need. I usually base staffing decisions on both the volume of merchandise moved and the number of deliveries made, but without being able to filter that data, the numbers get blended together and make the algorithm I use less accurate. Having a way to separate those categories in the reports would really help us plan more effectively. Review Source SW Steve W. General Manager Automotive Used the software for: 2+ years ### "Game Changer For Our Delivery Process" April 24, 2025 5.0 Elite EXTRA solved our issues organizing and optimizing our parts delivery process. We are able to be much more efficient and now have easy access to proof of delivery and reporting metrics that allows us to do more with less manpower and overhead from miles driven. Our customers experience and delivery times has also significantly improved. Pros Easy to build routes and optimize deliveries, very simple to run and has completely changed and improved our delivery process. Cons Scheduled routes are difficult to build and manage, I would really prefer a version that would build live as orders come in that is visible on the dispatch screen as it builds. This way you could choose to dispatch it early or have a cut time where it would automatically dispatch. Review Source JH Jon H. Parts Specialist Automotive Used the software for: 2+ years ### "Fastest and most accurate way to track deliveries" May 12, 2025 5.0 By far, the best and most accurate tracking system out there! It is so easy to use and find invoices. Customer portal has had nothing but good feedback for our customers to use. It makes their returns a lot easier for them to find invoices, which is what we require to send a part back. Pros It is fast, accurate, and easy to use. The quick information that you get from "toggle driver tracks" is excellent! The search feature is outstanding and the customer portal is extremely user friendly. Most of our shops that sign up on there, love the ease of it! Cons All of the reports are great, however, none of them are very accurate when you want to look back at a driver's tracks and see their route from previous days. Also, I have messed around with the geofencing a few times and still haven't had it work correctly for auto-generating route territories. Review Source JR Juan R. Operations Support Automotive Used the software for: 2+ years ### "Great tool to have for deliveries" August 26, 2025 4.0 Pros I really enjoy how easy it is to use. Helps keep track of orders coming in and out. The app makes it easy for the drivers to make deliveries. Cons I could use an app for my outside sales personnel to review and answer customer questions, such as when they can expect a delivery, instead of calling in to the warehouse and having someone look it up. Review Source JJ Jesse J. SALES Transportation/Trucking/Railroad Used the software for: 2+ years ### "Elite Experience" April 25, 2025 5.0 My experience has been great! Helps us do our jobs much more efficiently. Lori Liddell is very helpful and always helps out immediately if we have a problem or question. Pros Delivery ETAs and proof of deliveries. Its nice to see where my drivers are at and coming up with ways of fitting in stops by visually seeing the map of where they're at. Cons Can't quite think of anything, but there's been times where the site was glitchy and or running slow. Review Source NS Nelson S. Parts Manager Automotive Used the software for: 1-2 years ### "Great Tool " August 26, 2025 4.0 Overall, the experience has been generally positive, though there are still areas that continue to evolve. Integration with CDK is essential to ensure access to all pertinent information and to maximize the efficiency and effectiveness of this tool. Pros \-The level of information provided through Returns Automation is a significant time-saver. -It is user friendly and easy for the Parts Department sales team to navigate. Cons \-The returns automation currently does not capture the customer's email address within the order file. -During our use of the delivery service, the pickup response time was noticeably longer compared to our alternative provider. Review Source tA tony A. parts manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "User-Friendly Platform with Powerful Features" August 26, 2025 5.0 “Elite EXTRA has been a valuable tool for improving customer satisfaction. Real-time tracking, proof of delivery, and automated notifications made it easier to keep customers informed and build trust.” Pros “I really liked how efficient the routing and dispatch features are. It helped save time and reduced errors.” Cons “Some features take time to learn, and new users may need extra training.” The mobile app can lag or freeze occasionally, especially in low-service areas Review Source JH Jeff H. Warehouse Manager Automotive Used the software for: 6-12 months ### "lovin it !!" April 28, 2025 5.0 Easy to use, able to find information fast. Customer service is responsive, the support team helped us get automated returns implemented they where helpful, prompt and knowledgeable. \[sensitive content hidden\] both did a great job Pros Easy to navigate and find information to run/improve the business. Easy reports built in to the system. New features such as automated returns. Cons Not much works well for me and what I do. The on line tech manuals are not always that helpful. They sometimes do describe the steps clearly. Review Source ZK Zachariah K. Director of Store Development Automotive Used the software for: 2+ years ### "Must have for any business with a delivery service" August 26, 2025 5.0 Always great! The few times we've needed support, they have fixed the problem quickly. All employees have been nothing but friendly and professional. Pros It gives us a complete view of how our delivery service is working for us and our customers......... Cons I do not have any cons that I've experienced. As with any technology, bugs happen, but they have always addressed them quickly. Review Source SV Sean V. Parts Manager Automotive Used the software for: 1-2 years ### "The go to delivery program for businesses" August 26, 2025 5.0 Elite Extra has been a huge benefit to how we deliver our parts, from planning routes, to updating customers, it has been very beneficial to our branch. Pros Very simple and easy to operate. Cons It auto changes your route for you rather than give you the option. It auto changes your route for you rather than give you the option. Review Source JM Juan M. PARTS MANAGER Automotive Used the software for: 2+ years ### "Ken Garff Nissan" August 26, 2025 5.0 Have used it for years, great tool for deliveries. Can keep history of deliveries saved for tracking later. Pros Dispatch Management has worked so well. You can keep track of personal and estimated time arrivals help. Cons My least favorite thing that I can think of while using it for over 10 years, would have to be the texting feature. Review Source TS Trevor S. Assistant Parts Manager Automotive Used the software for: 1-2 years ### "Good product" August 27, 2025 5.0 It's been perfect now that we're accustomed to how to use it. The route tracking is helpful, the white board is nice. The pictures make it easy to contradict disputes by customers. Pros The setup and everything is nice, being able to use the photo's for evidence is also helpful. I like using the whiteboard on the screen. Cons It took me a while to learn the ins and outs of the best way to utilize it. But after going through it day after day with our dock guy I find it to be pretty easy. Review Source DG Dustin G. Branch Manager Automotive Used the software for: 6-12 months ### "Elite Extra Review" April 23, 2025 5.0 My overall experience has been a pretty smooth ride, and honestly I would recommend this application to any future businesses out there. Pros I like the transparency and how easy it was to get set up to track delivery drivers and routes the most efficient way. Cons Overall, I don't actually have a big complaint with Elite. If I did have to comment, I would say that the biggest thing I have is - is that routes aren't immediately reflected to be routed. It takes a minute or two. By then, my drivers are already out the door. Review Source JC Juan C. Outside Wholesale Parts Representative Automotive Used the software for: 1-2 years ### "Brst Tool to Have" August 26, 2025 5.0 Real easy to set up. The responds that the customer hs after they learn hiw it works they say that it will help them with their credits. Pros Real easy to use plus the access of looking up your credit. The availability of looking where's my order and checking what ti.e it will get to my shop. Cons I personally don't have any dislikes. Some customers think that there's to many steps to ho through but when they see how it works they hange their minds. Review Source AM Andrew M. VP Automotive Used the software for: 2+ years ### "Happy so far (13 years)" April 23, 2025 5.0 We've been using EE for over a decade now. For the most part, it just works everyday as expected. New delivery personnel can easily download the app to their device and get started immediately with little training required. Pros Easy integration into our existing business system. Low cost entry point to get started. Started out as a small midwest business like ourselves. Cons It's only accessible through a web browser. Web based apps will never be as robust as a prpgram installed on a PC. Review Source TR TYLER R. assistant parts manager Automotive Used the software for: 2+ years ### "DELIVERY THE EASY WAY" August 26, 2025 5.0 it has been excellent. customer service when needed has been spot on and quick to help. the site itself is very easy to navigate. Pros the way it routes my delivery trucks in the most optimal way. also, my customers receive a POD file with photos. Cons I haven't found anything I don't like yet. it has man our morning routine streamlined and deliveries are so much faster. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.