Citrix Systems

ShareFile

4.5 / 5 31 reviews

Who Uses This Software?

Professionals in a variety of industries including Accounting, Architecture, Construction, Engineering, Financial, Healthcare, Insurance, Legal, Manufacturing, Real Estate and more all use ShareFile.


Average Ratings

31 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Citrix Systems
  • www.citrix.com

About ShareFile

Citrix ShareFile is the secure file sharing and storage solution built for business. Featuring state-of-the-art, compliance-supporting security and proven secure infrastructure, it offers a custom-branded, password-protected online portal with unlimited file storage in the cloud and the ability to send files up to 100 GB in size with clients and co-workers, from any computer or mobile device. ShareFile is the choice for businesses looking to streamline workflows and get better data security.


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ShareFile Features

  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Compliance Management
  • Document Assembly
  • Document Conversion
  • Document Delivery
  • Document Indexing
  • Electronic Signature
  • Email Management
  • Forms Management
  • Full Text Search
  • OCR
  • Print Management
  • Version Control
  • Audit Trail
  • Chat / Messaging
  • Collaboration
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Encryption
  • File Synchronization
  • Search
  • User Management
  • Version Control
  • Workflow Management

ShareFile Reviews Recently Reviewed!

We love Sharefile at work. We use it to send and receive secure tax documents.

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very user friendly. Clients who don't have much experience with technology are able to send and receive files very easily.

Cons: The navigation to find items sent in the past and see if they've been downloaded is a bit clunky, I feel like it could be simplified.

We moved to ShareFile for ease of use .... being able to view a document without downloading it

Nov 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Excellent team features - there are five of us in the firm and each team member can have different levels of access.

Cons: The learning curve - to take full advantage of the applications and all of the functionality, learning it takes time.

Sharefile is a quick easy way to manage, store, host, receive, request, and transmit documents.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't ever worry about Sharefile glitching. When my coworker experienced trouble syncing, she told me the support team she called stayed on the phone with her and walked her through everything and waited to make sure the issues resolved. It puts my mind at ease, which is very important when talking about all the documentation for everything I do. My business relies on my documentation. It's great knowing it's also cloud-hosted so I don't have to worry about losing access due to any potential hardware malfunctions.

Cons: I don't have much to say in terms of cons related to Sharefile's service and product. It is so straightforward and user friendly. It's intuitive - my boss was shocked when I had downloaded, synced, and set up the whole company Sharefile on my new device before he got the chance to explain what I needed to do. I attribute that to the intuitive, consistent, helpful design.

Overall: This software gives me a peace of mind I couldn't get through many other document repository sites. I suppose the only issue is some of my clients aren't sure how secure transmissions of unencrypted data is via the site.

A Great Alternative to Dropbox

Nov 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As administrator you can control other's access to each folder. You can send files for approval and for comment from clients or in-house employees. To access the file, you can set it so they must "log" their access so you know once they opened the file to know when to discuss a document. There are extra add-ons that work in conjunction with the application that enhances your company's ability to send/receive and sign documents and communicate per project with employees, subcontractors and clients.

Cons: Some features, such as workflows, are not as user-friendly and require extra training or set up with Sharefile support, at an extra cost. If you pay for access to extra applications such as RightSignature and Podio, there are easier ways around the more complicated features offered in Sharefile.

Overall: Employees are able to access and share documents and files to clients and subcontractors from the field.

Good storage and share solutions along with workflow.

Oct 27, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good workflow capabilities
Good Cloud storage solution
Good sharing capabilities
Good app integrations
Good API support

Cons: Should improve user interface
It would be good to have single sign on capabilities like google or facebook

Overall: Robust sharing and workflow with proper permissions

Easy to use and access

Oct 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: I like that almost every document I need is on our "shared drive" for our convenience. Having everything at the click of a button has been a life saver on numerous occasions!

Cons: It runs slow because of the size and sometimes has capacity problems causing us to delete items on a regular basis.

Flexible and easy to use Business Class Secure file sharing

Oct 16, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Collaboration tools built-in are easy to use without need for training. Setup and configuration are simple and intuitive that can get an entire agency running up quickly. Rules and policy are easy to deploy where your able to use tracking tools. Overall a great business class sharing tool with many options that supersede others in the same market space

Cons: Its not free. You cant compare to google drive or MS onedrive, however Sharefile offers better security and tools. Support is part of what you pay for as they provide full support of system.

Overall: Benefits include: Secure file sharing and collaboration tool. Support is great and is inclusive in subscription.

I use it at work every day

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It allows sharing files with other co-workers. It's easy to transfer files and delete unwanted ones. I like the fact that you can download it to the computer and access it online.

Cons: It gets slow sometimes and hard to move files from folder to another. Also, it doesn't allow to rename files.

Overall: Easy sharing with the team of our company

I use this on a weekly basis to submit invoices to clients.

Sep 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: what i like most about this software, is that it is a very secure program, and it allows me to access my client's database to invoice them, and the information is available immediately.

Cons: the thing that i like least about this software is that anytime there is an upgrade either to the system, or to java, i have to get an IT guy out here to make this software work. it is very sinsitive to java settings.

ShareFile is great for small business in health care industry

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is one of the easiest software applications we have employed and is HIPAA-compliant. That is very important for small businesses engaged in the healthcare field and dealing with PHI. Small businesses not using this software are doing themselves a disservice.

Cons: For small businesses, I would prefer that they have a flat fee for companies less than 10 employees. The cost per person is a bit much when we have to have fees for part time people, as well. Outside that, there really is nothing we dislike about ShareFile.

Overall: Ease of use cloud-based data base that is encrypted far above and beyond the requirements of HIPAA. This is a great product.

Sharing is simple, except for a price.

Sep 10, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Ease of use
- App for computer
- Clean UI eliminates potential distractions
- Basically simple FTP for documents
- Love the ability to see and receive notifications for when a user which a document was shared with, downloads the shared document

Cons: - In-browser search does not function as the computer application
- In-browser search requires all items to appear on the page in order to search them all
- Expensive software which may not be constantly purchased

Overall: Strong detailed recording to share documents and other files. Very useful as an FTP with audit.

Sharefile makes my job possible!

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharefile is so easy to use. It allows me to send/request large files from colleagues and clients on a daily basis and retains them for a period determined by me. It links to my email making this even easier.

Cons: Over the last seven years using Sharefile I have not had a complaint. It's quick and simple to learn and teach.

Great program to share docs

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is all web based and extremely easy to work with. It allows you share documents over the cloud and works well for sharing docs (especially in the Construction Industry).

Cons: It is quite costly and you are limited by the amount of users you can add without incurring additional costs.

Overall: It acts as our version of an FTP.

good but not great.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I loved being able to connect to sharefile through blue beam. I also enjoyed the folder on my desktop and

Cons: It doesn't have a great app for field personnel to use. The way you manage who is added and who sees what is a little cumbersome and could be improved on.

Overall: it is a pretty good software to share documents with others where ever they are.

Sharefile works, I'm not sure I can say much else. The company has selected it, it meets my needs.

Aug 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It works, it allows me to share files securely with customers and my team. It has solved a problem that I had.

Cons: It is very unintuitive. Every action feels cumbersome and like more work than it needs to be. The UI does not feel thought out, and while it has the features I need I always have to dig to try and find them.

Simple cloud based tool for important data storage

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and access, great Apps for syncing cloud based folders to your desktop, has been very reliable. Syncing functions and check out functions are very easy to use across different teams

Cons: Sometimes the web portal is slow, but this could also be a symptom of the large amounts of data we're storing.

Overall: Great product/company collaboration across different departments

ShareFile has been a great improvement for our company and their support made our switch to it easy!

Jun 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to set up and maintain. Support was extremely helpful with any issues that we encountered.

Cons: Sometimes, if you don't have a great internet connection, some files will not sync properly. This is just something that we have to be aware of and actively avoid

Very easy to use.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our clients love the ease of use of this software. I especially like the Outlook plug in that allows me to send and request large files with a click of a button!

Cons: I don't like that it doesn't integrate with Worldox. Having to save everything locally or upload to Sharefile before sharing is inconvenient.

Overall: Ease of document sharing with clients and opposing counsel on a site was customized for our organization.

Vendor Response

by Citrix Systems on June 27, 2017

Thanks for your review Christina- glad you enjoy the product! As far as Worldox goes, we do actually have an integration with them that you can learn more about at https://www.worldox.com/mobility-sharing/sharefile-for-worldox/ and https://support.citrix.com/article/CTX218910. Feel free to contact us if you're having any issues getting setup.

Fast and easy to use

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to learn. Easy to understand. Multiple uses. Great customer service. I would recommend it to anyone.

Overall: Multiple uses, simpmicity, customer support.

Easy to use.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: It is very convenient to share files remotely and limit access to specific users making it secure easy for all involved to use.

just started and the start up was easier that i imagined- the software works great

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: thus far the program was easy to set up- setting up my employees was easy - and sending out the encrypted files was an ease-

Overall: thus far easy to use- easy to set up- HIPPA compliance software- payments are reasonable and easy - staff very supportive

Wow, this has changed how I send documents to all of my clients!

Jun 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This meets my needs for secure encrypted sending of client documents. Regardless of size clients can access and download them easily. Combine this with the e-signature package and I get documents signed faster and easier then my old system. It works for photos as well.

Cons: Cost, it is a bit pricey and learning to use it has taken a bit of time. But I have to admit recent upgrades are making it easier and faster.

Overall: Speeds up time to get signature on documents. Allows me to send larger files then thru normal channels. Ability to send documents so a much more secure portal and receive them as well.

Vendor Response

by Citrix Systems on June 07, 2017

Thanks for your review Rebecca, we appreciate your business!

Secure Sharing

Apr 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Can't think of a thing.

Overall: What I appreciate most about ShareFile is that I am able to share documents and files with other law firms, and all of the information remains secure. It is very simple to use.

Vendor Response

by Citrix Systems on April 14, 2017

Thanks for your review Laura, we appreciate your business!

Great way to send large files.

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating a link for someone to download files or documents, that otherwise could not receive attachments.

Cons: A less complex downloading screen, some customers did not understand the link and thought they had to sign up to download the files.

Overall: We have used Sharefile for about 3 years, It helps to have the option to send large files securely and fast. We have saved files on the Sharefile website to send out to different customers.

Recommendations to other buyers: Just that it is a good product, give it a try.

Vendor Response

by Citrix Systems on April 14, 2017

Thank you for your review and the feedback Charles, we appreciate your business!

Great Product with a growing list of features

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Growing list of features such as: RightSignature, Outlook Integration, Mobile Application

Cons: Sometimes the print (bridge) function is slow.

Overall: I had Citrix Sharefile installed in my Insurance office 2 years ago. I have been more than happy with the growing list of features that are included. One of these included features is "RightSignature". I really like the mobile application that Citrix Sharefile provides.

Recommendations to other buyers: No

Vendor Response

by Citrix Systems on February 22, 2017

Thanks for the review Dave, we appreciate your business!

Sharefile review

Feb 01, 2017
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: functional cloud based, no security breach so far.

Cons: local sync can be intermittent - will need to log into web for real time access to files.

Overall: local Sync interface not always matched to web interface....delayed. Web is more current. Positives are the email updates but should be isolated to system tray vs email.

Beta tester turned daily user

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud. Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros: iOS save to sharefile Easy to use interface progress bar when uploading files MODIFY DOCUMENTS in sharefile share a file/folder for a # of downloads share a file/folder for a # of days download notifications no sharefile account? no problem you can still see my files Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons: Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type. Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever. They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Recommendations to other buyers: Though sharefile is not as old as dropbox, they are enterprise ready. Specifically designed for business. I've looked at Anchor (acquired by eFolder), Box, dropbox, OwnCloud, QNAP sync. I use ShareFile.

ShareConnect + Sharefile = Powerful

Oct 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Sharefile and now Shareconnect have been part of my toolkit for organisational transformation for 8 years. I've deployed 6 separate instances for widely varying use cases and each has worked well. I would rank Sharefile as important to my deliverables as GoogleWork ( Docs + everything else google does). I work in the more traditional end of the market and find that while Cloud and Hybrid cloud solutions are entering enterprise use now in 2015 most end users need the immediate deployment and quick time to value that Sharefile and Shareconnect offer. Post Sales Support from the Raleigh team does a great job of looking after remote time zones and only the occasional start-up phase hitch appears.

Pros: Prodcut and services are Top Grade 1. Great Scale 2. Easy Deployment 3. Good Support

Cons: A. Complex multi tier Reseller / referral / distributor model handed down from Citrix management ( really, it does suck ) B. Global Storage Zones generate the occasional " ticket - storm" when a problem arises its hard to keep informed on "just" your exposure, a trade off for the transparency. C. Self provisioning is a little too prescriptive. If you self provision the wrong plan then watch out its not an "easy undo". Getting Level 2 help can take longer than you'd imagine.

Feb 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jan 14, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money

Jul 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support