Citrix Systems

ShareFile


4.5 / 5
128 reviews

Who Uses This Software?

Professionals in a variety of industries including Accounting, Architecture, Construction, Engineering, Financial, Healthcare, Insurance, Legal, Manufacturing, Real Estate and more all use ShareFile.


Average Ratings

128 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $16.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Citrix Systems
  • www.citrix.com

About ShareFile

Citrix ShareFile is the secure file sharing and storage solution built for business. Featuring state-of-the-art, compliance-supporting security and proven secure infrastructure, it offers a custom-branded, password-protected online portal with unlimited file storage in the cloud and the ability to send files up to 100 GB in size with clients and co-workers, from any computer or mobile device. ShareFile is the choice for businesses looking to streamline workflows and get better data security.


ShareFile Features

  • Collaboration Tools
  • Compliance Tracking
  • Document Archiving
  • Document Assembly
  • Document Indexing
  • Document Retention
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Offline Access
  • Optical Character Recognition
  • Version Control
  • Audit Trail
  • Chat / Messaging
  • Collaboration
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Encryption
  • File Synchronization
  • Search
  • User Management
  • Version Control
  • Workflow Management

ShareFile Reviews Recently Reviewed!


Beta tester turned daily user

Jun 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have a long history with Citrix. I beta tested the GoToAssist line of products. So they asked me to beta test the ShareFile product. In the beginning it was crap. I tried to upload my files (about 1 TB) and it croaked after 5 GB. I called support and they referred me to a company that was writing a migration tool. I beta tested that too. they asked for my honest opinion and I gave it to them. I told them Citrix should just fix their software and I shouldn't have to buy an extra tool to get my data into the cloud. Fast forward 2 years later, my Accountant tells me we are bleeding money paying for something we're not using (ShareFile) he said use it or dump it. So I download it again, started using it, uploaded my 1TB+ of data into it and was impressed. They have come a LONG way. I can even modify word documents and PDF's within the ShareFile client. Now they have an iOS app and droid app. I see improvements on a regular basis, like now they have a "save to sharefile" option on the iOS. This is Citrix after all they make good stuff. I am glad I stuck with them so long because now I have a grandfathered account type. It's coming along really well and I'm really happy I stuck with them. they used to support WebDav for windows integration, now they have a "Mapped drive app"

Pros: iOS save to sharefile Easy to use interface progress bar when uploading files MODIFY DOCUMENTS in sharefile share a file/folder for a # of downloads share a file/folder for a # of days download notifications no sharefile account? no problem you can still see my files Ha Ha I FORCE you to create an account, to see me files because I can! (or because my regulations state I have to require individual accounts.)

Cons: Relatively speaking they are coming late to the market, Box and Dropbox have been out a long time. I'm trying to think of some con's but the truth is I know they are improving the software as I type. Oh I though of one. In Microsoft word they don't have "save to sharefile" option like dropbox does, but they do have the "Drive mapper app" so you can save it to Z: or whatever. They don't synchronize with my NAS, it's deliberate. I'm a network engineer I tried all the tricks and workarounds, yes even symbolic links and hard links. They don't work. You're not supposed to do it. They're not trying to be a backup for your NAS.

Recommendations to other buyers: Though sharefile is not as old as dropbox, they are enterprise ready. Specifically designed for business. I've looked at Anchor (acquired by eFolder), Box, dropbox, OwnCloud, QNAP sync. I use ShareFile.

THINGS ARE CHANGING

Feb 22, 2018
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I liked that it was affordable, easy to use, and we could do more if we wanted to. The actual log in and navigation was easy to use for the most part after some updates and the customer care used to be okay the few times I needed it.

Cons: They have now hiked up the prices basically telling Small/Medium Businesses to pay up or leave (only about a 30-60 day window to decide do I want to pay more or not). For most small businesses it's an easy choice as alternative affordable pricing is out there all over as I found. I guess they only care about big time companies now that they are "Big Time". Lol, while searching for them I see that they were one of best in 2017... big heads? Seems to be the case. I think this new change will make everything they were doing go down hill fast... good luck shareholders (if they are public).

Overall: Well, after around 10 years of using Sharefile without any issues and only using customer support about 2-3 times we were told that the charges would be basically multiplying by ten times the amount and if we didn't like it, TOO BAD!!!! No negotiation, no warning period (don't consider a 30-60 window after being told you're screwed to quit service or pay a valid warning), no understanding, just "do this or else... don't like it, we don't care.... see ya later scrub." Very unprofessional and in my opinion can and maybe will break your company. With a marketing plan/ploy like that where you corner customers and then on top of that don't care about them in the slightest sense you are heading for disaster.

I deployed ShareFile on my platform

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShareFile is easy to use. The Outlook plug-in allows an easy way for customers to send secure files as well as secure emails with a few short clicks. Users are able to create their own folders and we share folders with our clients. There are templates for subfolders as well as retention periods for files. We are able to send attachments beyond Outlook's size limitations and ShareFile helps scan for potentially dangerous content. You can also control what network users access their ShareFile account. There are a lot of options available if you're looking to protect information that leaves your company.

Cons: There can be issues with downloading a lot of files at once from the browser. However; Citrix makes a ShareFile desktop app this helps speed up this process. You can turn two factor on, but you have to have each user go to their account and manually enable it. That makes us work with each user in order to enable two factor. The cost can be expensive, but we had reduced rate. Its well worth looking around for a good deal if you decide to implement ShareFile. A small downside is when a user goes to preview a password protected document, they have to download the file because ShareFile's website cannot prompt you for the password.

Capterra loader

Turned a file sharing mess into an easy to use hub for our plants.

Jul 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web interface was easy to pick up on. We migrated to Sharefile from another large file sharing site that was falling short in what we needed for our multiple plants. Sharefile gave a central space to the large amount of video files we use for inspections and documentation of various equipment that we own and lease. Having a central space to record and track all inspections was fundamental to our business needs. What impressed me most about Sharefile was the cleanliness of the website and the ease of use that it exemplifies. It took less than an hour to get all our workers on board with the how to use the site and catalog our files.

Cons: The only real down side is with the gross amount of folders we have, you have to wait for the page to populate when you reach the end of the first set. Enabling a manual shortcut (like typing in a folder name to take you to that folder) would be a great benefit.

Overall: It cut down the time it took our workers to properly catalogue and upload video records. It also was easier to track down mis-labled records and put them where they needed to be. Having switched all our plants over to Sharefile, we are better able to view and respond to issues promptly. It's ease of use has left us with fewer errors in our documentation.

Great file storage and management that has grown along with our organization

Apr 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of our most-used features of ShareFile is setting up our clients with individual folders to allow them to upload and store their advertising creative. This is similar to FTP, but ShareFile allows us to receive notifications based on upload, download, etc on a per-folder and per-user basis. We also set it up to notify the client when their ad is downloaded by a member of our team, thereby completely automating the ad delivery process for our publication. The other great feature of ShareFile that we use is desktop app synchronization. This allows ads to be curated by our ad manager and delivered to our production team automatically.

Cons: The web interface can be a bit hit or miss at times, and performance can also vary. The desktop sync apps also are a bit sluggish and would benefit from an improvement in responsiveness.

Overall: Since jumping on board with ShareFile in 2012, the platform has grown along with our organization and has allowed us to reliably request, store and manage client advertising materials for our publication. It has also helped automate our internal and external communication processes regarding advertising material.

Sharefile is a quick easy way to manage, store, host, receive, request, and transmit documents.

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't ever worry about Sharefile glitching. When my coworker experienced trouble syncing, she told me the support team she called stayed on the phone with her and walked her through everything and waited to make sure the issues resolved. It puts my mind at ease, which is very important when talking about all the documentation for everything I do. My business relies on my documentation. It's great knowing it's also cloud-hosted so I don't have to worry about losing access due to any potential hardware malfunctions.

Cons: I don't have much to say in terms of cons related to Sharefile's service and product. It is so straightforward and user friendly. It's intuitive - my boss was shocked when I had downloaded, synced, and set up the whole company Sharefile on my new device before he got the chance to explain what I needed to do. I attribute that to the intuitive, consistent, helpful design.

Overall: This software gives me a peace of mind I couldn't get through many other document repository sites. I suppose the only issue is some of my clients aren't sure how secure transmissions of unencrypted data is via the site.

Capterra loader

Best tool to share big files!

Mar 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The feature that I love the most is that I do not have to checkin any document. Its simple drag and drop feature makes it very easy to use. Every time I have a big file to share, Sharefile is always my first preference. Unlike other file sharing tools, Sharefile lets you share a direct link with anyone. The person at the other end does not really have to worry about the whole file structure, the only thing visible is the one particular file that has been shared.

Cons: Though the tool is extremely easy to use, there is no lock feature available. If the environment were to be accessed by multiple users at the same time, there could be version related issues. Though the different versions can be seen easily yet this tool does not seem to have the required amount of sophistication required for a very professional setup.

Capterra loader

Sharefile - File sharing made easy

Jan 31, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Sharefile has attempted to enable the users share files larger than what their email servers support without doing anything different than the usual. They can still attach a large file using Sharefile plugin and send the mail to the recipient. It also provides an option to upload the file on their server and then share the link to the file with the intended recipients. It facilitates file access from anywhere and any device for the recipient. Files are always secured by encryption while they are stored in their servers as well as during transit. One can be in complete control of their content and change the access permissions anytime from anywhere.

Cons: It doesn't provide a feature to add another layer of protection such as 2 Way Authentication which can make the user feel more secure rather than just rely on Sharefile's security expertise. Also, it doesn't have a software client which can be installed on the machines which hampers the ability for all the contents in a folder to be in sync at all the devices.

ShareFile is great for sharing data with others

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ShareFile has a plethora of tools to help you backup and share documents. The new drive letter access available in Windows Explorer is fast, just like any other drive on your computer. This makes it easy to save and share documents. The google mail sharing extension also allows you to quickly create a link to a document with an expiration date.

Cons: Website features change and there is little communication about what is being updated. On rare occassions, there are problems accessing files due to a database error or a lack of website response that may require help from ShareFile. Lastly, files generally have an automatic expiration date when they should auto-delete in 365 days, but sometimes do not.

Capterra loader

Easy to use, awesome customer service!

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharefile is very user-friendly which is extremely helpful for our clients. Sending huge files that contain personal information can be scary, particularly to our clientele,. So, to have something that is easy to use, yet safe, makes a huge difference. Their customer service is outstanding. If you have a question of any kind, they are always available to answer questions and offer solutions as to how to get the most out of this software.

Cons: The biggest issue I have is that not everyone uses it. In the Elder Law arena, many clients and even state and county offices are resistant to change and technology, and would rather just rely on using tons of paper. I'm really hoping that this changes in the near future.

Overall: It's very user-friendly, easy to use and the customer service is outstanding. They are always offering free webinars to help you get the most out of their product,

Capterra loader

Cloud-based file storage

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program is great for small to large businesses alike. ShareFile gives you multiple tools to access your data including a desktop app, sync tool, drive mapper (to emulate a drive that links to your data) and an Outlook add-in that allows you to send and request files. The add-in even lets you set the attachment size so that anything larger will be turned into a storage location within ShareFile so you don't clog peoples' mail boxes with a lot of large attachments.

Cons: Support is not always that fast. If you have a lot of information to transfer you need to be patient as the upload tool for the initial file transfer can take some time.

Flexible and easy to use Business Class Secure file sharing

Oct 16, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Collaboration tools built-in are easy to use without need for training. Setup and configuration are simple and intuitive that can get an entire agency running up quickly. Rules and policy are easy to deploy where your able to use tracking tools. Overall a great business class sharing tool with many options that supersede others in the same market space

Cons: Its not free. You cant compare to google drive or MS onedrive, however Sharefile offers better security and tools. Support is part of what you pay for as they provide full support of system.

Overall: Benefits include: Secure file sharing and collaboration tool. Support is great and is inclusive in subscription.

We used ShareFile as our primary file sharing program. I upload, download, and share files daily.

Mar 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that you can save a version to your desktop and it works just like a regular file folder. It is also nice to be able to access shared files on the internet wherever you are. I also like that you can star your most used folders and only sync content that you use the most, but still access anything you need quickly.

Cons: Sometimes, multiple versions are created if people forget to check out files which is confusing to sort through, and on heavily used files, there have been we have lost modifications.

Overall: I like that our files can be easily shared internally and externally and are mostly organized. I am able to access files from my phone or any computer.

ShareFile is great for small business in health care industry

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is one of the easiest software applications we have employed and is HIPAA-compliant. That is very important for small businesses engaged in the healthcare field and dealing with PHI. Small businesses not using this software are doing themselves a disservice.

Cons: For small businesses, I would prefer that they have a flat fee for companies less than 10 employees. The cost per person is a bit much when we have to have fees for part time people, as well. Outside that, there really is nothing we dislike about ShareFile.

Overall: Ease of use cloud-based data base that is encrypted far above and beyond the requirements of HIPAA. This is a great product.

Cream of the crop file sharing

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This is hands down the best file sharing utility out there. Tons of authentication methods including SAML, Windows Integrated and very simple to use. This tool has variants which are geared towards every industry imaginable such as healthcare, finance, legal, etc. The ability to have things such as stub files suing the drive mapper is an excellent way to deliver files without the use of much storage.

Cons: The price can be a bit steep especially when using cloud based storage. Other than the price, there is really no reason to not use this software, it is excellent in every way.

Wonderful file sharing app

Mar 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Industry tailored workflows: Sharefile has 10 key industries and the workflow will match that industry. For example: for accounting, the app will display options for clients to sign documents, which cuts out on them having to post or fax documents. -There are great mobile apps that make it very easy to send files - they even have apps for Windows and Blackberry users! -Integrates with Microsoft Office and Gmail which makes it even easier to use.

Cons: No real cons. The mobile apps can be a little on the slow side, but this not a major issue. The interface can be a bit overwhelming as it has lots of options, but you quickly get use to it and the options are all useful.

ShareConnect + Sharefile = Powerful

Oct 10, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

3 / 5
Value for Money

Comments: Sharefile and now Shareconnect have been part of my toolkit for organisational transformation for 8 years. I've deployed 6 separate instances for widely varying use cases and each has worked well. I would rank Sharefile as important to my deliverables as GoogleWork ( Docs + everything else google does). I work in the more traditional end of the market and find that while Cloud and Hybrid cloud solutions are entering enterprise use now in 2015 most end users need the immediate deployment and quick time to value that Sharefile and Shareconnect offer. Post Sales Support from the Raleigh team does a great job of looking after remote time zones and only the occasional start-up phase hitch appears.

Pros: Prodcut and services are Top Grade 1. Great Scale 2. Easy Deployment 3. Good Support

Cons: A. Complex multi tier Reseller / referral / distributor model handed down from Citrix management ( really, it does suck ) B. Global Storage Zones generate the occasional " ticket - storm" when a problem arises its hard to keep informed on "just" your exposure, a trade off for the transparency. C. Self provisioning is a little too prescriptive. If you self provision the wrong plan then watch out its not an "easy undo". Getting Level 2 help can take longer than you'd imagine.

Sharefile

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good product especially with the recent changes in data saving in Europe(GDPR) you can share files using this via email for example and the file is protected when it reaches the recipient as only recipient can open the file, if same email with the file is forwarded to third party it wont be available. You can sign and use it as a toll in MS Outlook

Cons: No issues so far as product provides different options to customize or adjust the functionalities.

Overall: I recommend it to all

Very easy to use and is another step in the right direction in terms of safe file transfers

May 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We can scan all information about our customers and create folders for everything we need. ShareFile is great for configuring files that need to be configured the same every time, that is, tenant files, client files, etc. The templates allow several employees to use the system in the same way. ShareFile is also great for sharing large or multiple files with suppliers or third-party partners.

Cons: There is a bit of a learning curve getting ShareFile templates and user profiles set up, but once you are set up it is very user-friendly. In addition, I would like there to be more customizable features when receiving shared documents.

Great way to send large files.

Apr 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of creating a link for someone to download files or documents, that otherwise could not receive attachments.

Cons: A less complex downloading screen, some customers did not understand the link and thought they had to sign up to download the files.

Overall: We have used Sharefile for about 3 years, It helps to have the option to send large files securely and fast. We have saved files on the Sharefile website to send out to different customers.

Recommendations to other buyers: Just that it is a good product, give it a try.

Vendor Response

by Citrix Systems on April 14, 2017

Thank you for your review and the feedback Charles, we appreciate your business!

Capterra loader

I like the security, they could improve functionality

Sep 17, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I have a professional business and so I like the clean, professional look of this service. It reflects well on my practice and appears more legitimate than something like Google Drive.

Cons: I think their functionality could be a bit more robust. I would really love to see an easy way to collect signatures from clients (without paying a ton extra), for example.

Overall: Good so far, though I'm open to switching providers at this point. Cost is a bit high for the market.

Almost, but. . .

Oct 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: ShareFile is portable and can be used either online or in the desktop application.

Cons: ShareFile is unpredictable.

Over half the time I try to open and edit a file it says that the action cannot be performed.

Overall: ShareFile is a great program--when it works. It is wonderful to have many ways to access your documents and information. It is integral to virtual offices like ours.

Support from them for our issue is lacking. If they could help us resolve that, I could give higher ratings.

Works Great - One of the Best File Sharing Options

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is super easy to set up a folder for someone and make them an administrator so they can upload, download and delete files themselves. Now I don't have to spend half my day doing these tasks for people.

Cons: It seems to generate a new link every time you ask to share a link on the same folder. This can get confusing if too many people are working on one particular folder.

Overall: It lets me concentrate on MY job more because I am not constantly being interrupted to upload and download for others. Additionally, we have offices in several states so it means I don't have to make hard copies to mail to them anymore.

Business User

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We use this product to help our clients bring in documents to us safely. It has been a great tool for us and them to know our client's info is secure.

Cons: The only thing I have found that is a bit weird is the permissions to each folder. Some times I can't click a certain staff person to get downloads or upload notification. They are grayed out. Other than that it has been a good thing for us.

Sharefile is our default file share. It is aptly named.

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I don't find anything super exciting about Sharefile, which is great for the program itself. It sit there quietly and does its thing. There are sync oddities here and there, but nothing insurmountable. The administration of users is nice and clean. They don't let zombie files happen by accident.

Good stuff.

Cons: I actually don't have much to say here except that you can get into weird sync issues. If you're trying to fiddle with files you are an admin with but don't own, you can get into file duplication pretty easy. I find it annoying but only annoying. It's likely a good feature if I wasn't such a megalomaniac about it.

Overall: Files in a consistent place all the time. It does what its named.

Easy and Secure Solution for Document Sharing

Jun 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are many solutions in this space however ShareFile provides an easy alternative while meeting our compliance and regulatory needs. It is easy to administer and our user community loves it.

Cons: The licensing scheme can be a bit tricky and requires some thought on how your going to use it because you can easily exceed your costs.

ShareFile is an invaluable tool for our department

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I work for a Marketing Department for a large health care system. Our department is responsible for creating video and photo content. This results in very large files. And our dilemma is how to get those files to the clients. ShareFile has solved the problem. We can now send large video and photo files with no issues...and they are backed up the ShareFile server....so if we need to share them with others, it's just a mouse click or two away.

Cons: I have no cons for this software. It has been a true game changer for us. It saves us time and headaches.

Overall: Quick way to send large files to clients. Also provides backup of sent files on server.

Sharing files is easy and secure

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharefile is really easy to use. I had no training on it and understood immediately how to use it. Also it makes it simple to share files with other people securely and to collaborate with your teammates on the same documents or files. You can also recover past versions if you need to.

Cons: If you have a Lot stored on sharefile, it can be require a lot of clicking to access or move files. I recommend the app to make the process easier, or to set up your favorites to get two things more quickly.

Overall: Good for collaboration and multiple versions of the same documents, and good for sharing documents securely with people outside of your organization. It does what it does well.

Best way to encrypt and send large amounts of documents. It works great for data rooms for clients

Apr 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The outlook plugin is a great time saver uploading documents right to sharefile so you don't need to login to the web page to send documents.

Cons: I've only had one issue really and It may just be an IE problem seems to work better for me to use chrome.

Overall: Saves Time and Money less physical media going out the door and it's better to track.

Sharing files on our own private cloud

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We are able to share large files (too large to email) very easily both inside our network and outside with anyone in the world. We are able to use our own storage on premises for this and not worry about some other cloud storage that is stored who knows where. However you always have the option of using the citrix cloud as well.

Cons: Some administrative tasks and settings are a bit hard to find, but once you learn your way around it is not bad.

Overall: We use sharefile for sharing large documents that need to remain secure for government. We are able to have complete control over our own "cloud" storage using our own on premises SAN. Users find it very easy and friendly to use without any technical expertise.

Sharefile makes my job possible!

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Sharefile is so easy to use. It allows me to send/request large files from colleagues and clients on a daily basis and retains them for a period determined by me. It links to my email making this even easier.

Cons: Over the last seven years using Sharefile I have not had a complaint. It's quick and simple to learn and teach.

good but not great.

Aug 15, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I loved being able to connect to sharefile through blue beam. I also enjoyed the folder on my desktop and

Cons: It doesn't have a great app for field personnel to use. The way you manage who is added and who sees what is a little cumbersome and could be improved on.

Overall: it is a pretty good software to share documents with others where ever they are.

Citrix Sharefile

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Tool for Managing Files over a cloud based network.

Cons: Sometime glitchy but very rarely had a problem.

Overall: Sharefile provides a desktop application that will automatically sync files and folders that are designated between a number of devices simultaneously. This is exceptional when you are trying to share project files with a colleague on the same login.

It is easy to use, effective, and efficient.

Jul 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The layout was sleek and arranged well, functionality was superb, I trusted the security, and the link generation was quick and easy. I liked how you could set it to make you aware when a secure link was opened. The ability to share large files, HIPPA compliance, good encryption protocol, and overall ability to customize the platform.

Cons: The price for what you get. There are programs that offer the same basic functionality for much less. Also the expiration length for the secure links could use more available options. Other than those two cons, I can't think of much else that I dislike about it.

Overall: The ability to send secure links with patient information attached, to other offices as well as to the patient themselves, in a HIPPA compliant platform. This increased productivity when referring patients of transferring records.

Sharefile

Aug 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that we can print from our tax software program directly to ShareFile. Another plus is that users can reset their own passwords without calling our office.

Cons: We had some issues getting the print driver working, and setting up new users can be confusing.

ShareFile review Georgi

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amazing product that helps us a lot in the business we do especially with the GDPR. Everything is safe and secure, we can send files throughout the company and also to our clients with limited access and expiration date. I love how it is compatible with MS Outlook, you can protect a file with a simple click when you are sending email. You can also use it as a cloud to upload information and documents to make a backup and everything!

Cons: Nothing I can think of at the moment, I haven't heard anyone complaining

Overall: Great product for the business needs, strongly recommend

Capterra loader

Sharefile consolidated three of our previously-used services.

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We consolidated three services with Sharefile: file storage, email encryption, and document signature. It did so at less cost than the three combined. Sharefile is simple enough to "just work".

Cons: The integration between Sharefile and RightSignature (the document signing piece) is still a work in progress. While there has been positive change since we have implemented the system, there is still some work to do. Aside from that, Sharefile has performed as we hoped.

Overall: Several services combined into one. Simple administration and ease of use. Our staff didn't have to do much training to learn to use it.

Sharefile was okay.

Jun 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: I liked that it was a cloud based storage that was simple for anyone to use. That is always good as everything is digital.

Cons: What I liked least about the product is that it was very slow when uploading photos. Our company had the biggest issue with this.

ShareFile

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the way it connects to outlook and how you can encript an outgoing email or the attachment in it. Sharing files this way is secure and sender chooses who is able to open the files attached. You can even set an option to automatically convert attachments to sharefile if they are too big for example to set a size for 1mb and over.

Cons: Nothing bad to say about them, good product

Great file sharing service for small and large groups

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Offers multiple desktop applications to access your information, works great on mobile, very flexible sharing options

Cons: You have to be careful with how permissions "waterfall" down into subfolders when setting them and updating them.

Great for sharing and sending documents securely

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy it is to send and receive documents with Sharefile. The Outlook plugin makes it easy to send links without even logging into the website.

Cons: Managing client log-ins can get complicated and be difficult to manage.

A Great Alternative to Dropbox

Nov 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As administrator you can control other's access to each folder. You can send files for approval and for comment from clients or in-house employees. To access the file, you can set it so they must "log" their access so you know once they opened the file to know when to discuss a document. There are extra add-ons that work in conjunction with the application that enhances your company's ability to send/receive and sign documents and communicate per project with employees, subcontractors and clients.

Cons: Some features, such as workflows, are not as user-friendly and require extra training or set up with Sharefile support, at an extra cost. If you pay for access to extra applications such as RightSignature and Podio, there are easier ways around the more complicated features offered in Sharefile.

Overall: Employees are able to access and share documents and files to clients and subcontractors from the field.

Great Product with a growing list of features

Feb 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Growing list of features such as: RightSignature, Outlook Integration, Mobile Application

Cons: Sometimes the print (bridge) function is slow.

Overall: I had Citrix Sharefile installed in my Insurance office 2 years ago. I have been more than happy with the growing list of features that are included. One of these included features is "RightSignature". I really like the mobile application that Citrix Sharefile provides.

Recommendations to other buyers: No

Vendor Response

by Citrix Systems on February 22, 2017

Thanks for the review Dave, we appreciate your business!

To this point my experience has been positive the software does as advertised

Jul 16, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software is designed to operate within a virtual Xenapp environment and places no physical strains on the servers or physical memory.

Cons: I don't like that office365 is a required add if you use this from outside of the citrix environment. I understand licensing but it is still inconvenient. Also the mobile app is not very robust.

Simple cloud based tool for important data storage

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and access, great Apps for syncing cloud based folders to your desktop, has been very reliable. Syncing functions and check out functions are very easy to use across different teams

Cons: Sometimes the web portal is slow, but this could also be a symptom of the large amounts of data we're storing.

Overall: Great product/company collaboration across different departments

Great for sharing sensitive data

May 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We used this software at a public accounting firm to send and receive sensitive documents with clients. I liked the ease of use and that we got a notification when the document was opened.

Cons: The email notifications are a double edged sword. You can end up being spammed by being notified when a document is opened if it's opened several times.

Use to collaborate between remote offices and corporate in Texas.

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to use, quick uploads, very helpful when on remote assignments taking over new properties to be able to quickly send and communicate with whoever you need.

Cons: Not as intricate and full of a system as a docushare, etc, but mostly because it just doesn't have the bells and whistles like ability to hook directly to printer/copiers, etc.

Great software for businesses - allows customers to upload their documents securely.

Jul 04, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how this software secures file uploads for our bank. Data privacy is very important to our business and this is an excellent solution for us.

Cons: I don't like how there is no option to insert a permanent "file upload" link in our email signatures.

Overall: This software protects our clients' data when they upload financials to us. Easy to set up, easy to use.

Capterra loader

An excellent tool for storing, sharing and managing big files in an organization setting

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that I can send or receive files instantly. We can now send or receive even the big files that cannot be sent using the normal email service providers. You do not need training to start using this tool. You can also control who accesses your organization files to avoid data security issues.

Cons: I like almost everything about Sharefile. Website response issues could lead to delayed sharing of files. This is a common problem with most file storage and management tools. It's also important to note that it is not free.

Overall: We depend on Sharefile for all our activities. Our organization needs proper documentation and a reliable way of storing or sharing files. This tool offers just that! Unlike the email platforms, you can send or receive even the big files. You can also send a link to a particular file to a colleague, and he or she can access it from anywhere anytime. It is convenient and user-friendly.

we use citrix sharefile for large file sending, and it works great

Apr 16, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I enjoy sharefile, it offers a lot of features that our end users love and need. I love the drive mapper, it is a must for our citrix environment.

Cons: Customer support is somewhat difficult to get ahold of. They don't have an easy way to audit everything sent and received and actually be able to view said files as an admin.

File Sharing done right

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Fileshare is reliable & fast. My team has never had any issues uploading or downloading our files.

Cons: The layout is very vanilla but that may not necessarily be a bad thing. Ease of use is foolproof so don't fix what isn't broken.

Overall: We use share file to help our customers & reliability is key. Life long customer her until that changes.

Only file sharing tool allowed at former company.

Apr 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

Pros: Security is unmatched and there's no arguing with that. When security is top of mind Sharefile makes the most sense. For users - the ability to send and receive extremely large files very quickly is great. You can also turn on notifications to track who is opening, sending, downloading files and set restrictions on all of those parameters which are excellent features for security concerns.

Cons: It's not quite there as a collaborative tool. We've a lot of issues in my office of people secretly using google docs instead of sharefile while working on projects with others. You can share folders with your coworkers but you can't all work on a document or spreadsheet together from multiple computers like you can with gsuite and that is frustrating for employees who work in highly collaborative roles/departments.

Sharefile is beneficial to my company. We are able to share information and being HIPAA compliant.

Apr 10, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that you can access the files from any location. My billing office is able to communicate with me very easily. We are able to transmit transactions between each other efficiently.

Cons: It would be nice to be able to scan directly into the software. It is a little frustrating that you have to save it on the desktop and then upload it.

Overall: The software makes it very easily to communicate with our billing office. We are able to do our daily charges and submit records back and forth being HIPAA compliant!

Very easy to use.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our clients love the ease of use of this software. I especially like the Outlook plug in that allows me to send and request large files with a click of a button!

Cons: I don't like that it doesn't integrate with Worldox. Having to save everything locally or upload to Sharefile before sharing is inconvenient.

Overall: Ease of document sharing with clients and opposing counsel on a site was customized for our organization.

Vendor Response

by Citrix Systems on June 27, 2017

Thanks for your review Christina- glad you enjoy the product! As far as Worldox goes, we do actually have an integration with them that you can learn more about at https://www.worldox.com/mobility-sharing/sharefile-for-worldox/ and https://support.citrix.com/article/CTX218910. Feel free to contact us if you're having any issues getting setup.

Fast and easy to use

Jun 16, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to learn. Easy to understand. Multiple uses. Great customer service. I would recommend it to anyone.

Overall: Multiple uses, simpmicity, customer support.

Sharefile is simply for storing documents. It is very simple to use since it only has one function.

Jul 19, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Simple navigation. Easy to use. That was the only thing I can recall I enjoyed about Sharefile in the months that I used it.

Cons: My issues with Sharefile may be partly due to poor internet connection but files took forever to upload. Trying to upload multiple large files was a fail. I did not like that Sharefile is only for sharing files. I prefer software that has more functions so it eliminates needing other software.

Using to Manage Invoice Processing

Jun 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: -Very Simple to Use and organize invoices

-User friendly file structure and ability to create folders

-Quick support when needed

Cons: -Files named the same will overwrite each other with no warning

-Seems to update frequently

-Refreshing is slow at times

Capterra loader

Great for Sharing Secured Files

Sep 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use and it's wonderful for sharing files in a secure way, and it's good with email integration.

Cons: It's a rather tedious process for saving the documents after receiving them. I have a temptation to just send and receive via email by attaching documents to the email (because it's easier and quicker through email), but it's not as secure via email. It's more secure with Sharefile, but takes longer and is more tedious.

Excellent for sharing HIPAA sensitive x-rays

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: What I like most about this software is its ease of use. I can easily send HIPAA sensitive medical information to the necessary healthcare professional, such as x-rays to a x-ray radiologist.

Cons: What I like least about this software is how quickly the system will log you out if left inactive. I understand this necessity, and appreciate it most times, but sometimes it is premature in doing so.

Great Way to Control Access to Your Files

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to share certain files with clients and have complete control over the specific permissions. The Outlook integration was convenient and worked easily. It provides peace of mind to send encrypted files through email.

Cons: No complaints. It was easy to use and worked every time. I could see it being challenging for older users as the interface changes regularly.

I use this on a weekly basis to submit invoices to clients.

Sep 20, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: what i like most about this software, is that it is a very secure program, and it allows me to access my client's database to invoice them, and the information is available immediately.

Cons: the thing that i like least about this software is that anytime there is an upgrade either to the system, or to java, i have to get an IT guy out here to make this software work. it is very sinsitive to java settings.

Excellent product for people working in different offices that need to collaborate

Mar 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, simple uploads, and goes through fast. Resolves alot of ease of use and storage management issues vs. Google Drive.

Cons: It does cost money, unlike a system like Drive.

ShareFile for file sharing

Oct 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent app to manage files over a cloud network. Its easy way for us to send secure files and emails.

Cons: Downloading lot of files from the browser must be quick.

Overall: Excellent

sharefile review

Feb 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is quick and super easy to use. I also love the folder on my desktop. The customer service is responsive and it seems to be secure.

Cons: Sometimes uploading can take a while, even with the best internet. Should improve its interface It would be cool to have google facebook sign on capabilities.

Great program to share docs

Aug 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is all web based and extremely easy to work with. It allows you share documents over the cloud and works well for sharing docs (especially in the Construction Industry).

Cons: It is quite costly and you are limited by the amount of users you can add without incurring additional costs.

Overall: It acts as our version of an FTP.

Sharefile allows fast and easy uploading and sharing of important documents

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like the most is the ease of use. It is fast, simple and efficient to upload and share files.

Overall: At the beginning, we needed to be sent new upload links from our partner, which expired, and we needed to inquire about new ones. However, this problem was easily resolved with a dedicated sharing folder.

ShareFile has been a great improvement for our company and their support made our switch to it easy!

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to set up and maintain. Support was extremely helpful with any issues that we encountered.

Cons: Sometimes, if you don't have a great internet connection, some files will not sync properly. This is just something that we have to be aware of and actively avoid

Good storage and share solutions along with workflow.

Oct 27, 2017
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good workflow capabilities

Good Cloud storage solution

Good sharing capabilities

Good app integrations

Good API support

Cons: Should improve user interface

It would be good to have single sign on capabilities like google or facebook

Overall: Robust sharing and workflow with proper permissions

ShareFile Review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that I could access my files via network anywhere. This made working on the go convenient. It also made group collaboration simple.

Cons: I didn't have any issues with the software as a sharing program. For it's intended purposes, it worked quite well.

Share file is the best way to securely share files externally.

May 04, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like how easy it is to use. If you want to upload multiple things at one time you just highlight them all and drag and drop.

Cons: I've had several instances where my hosted sharefile site goes down for a lengthy period of time thus causing us to lose business.

A great way to send and store files securely

Apr 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use and has several add-ins that all seem to work great.

Customer support is easy to contact, helpful and speak good english.

Files that are stored in the cloud are encrypted.

Cons: The software is a bit pricey aside from that I can't think of anything I dislike about the sofware. It always seems to do what its supposed to.

Does what I need it to.

Jun 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Having an app for any device I may use it on is great. User management is straightforward. Requesting a file is very easy.

Cons: Changing a user's permissions take a long time to take effect. Needs better indexing for folder with high folder counts in them.

Wow, this has changed how I send documents to all of my clients!

Jun 07, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This meets my needs for secure encrypted sending of client documents. Regardless of size clients can access and download them easily. Combine this with the e-signature package and I get documents signed faster and easier then my old system. It works for photos as well.

Cons: Cost, it is a bit pricey and learning to use it has taken a bit of time. But I have to admit recent upgrades are making it easier and faster.

Overall: Speeds up time to get signature on documents. Allows me to send larger files then thru normal channels. Ability to send documents so a much more secure portal and receive them as well.

Vendor Response

by Citrix Systems on June 07, 2017

Thanks for your review Rebecca, we appreciate your business!

Easy to use and access

Oct 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that almost every document I need is on our "shared drive" for our convenience. Having everything at the click of a button has been a life saver on numerous occasions!

Cons: It runs slow because of the size and sometimes has capacity problems causing us to delete items on a regular basis.

Use for business purposes to transfer large files both internally and to external clients.

Apr 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of transferring files, especially with the Microsoft Outlook plugin, which allows direct sharing via email.

Cons: The dashboard is not intuitive, and difficult to share files with large groups, as well as figuring out how to send a link that works properly.

Overall: Ability to share larger files with multiple parties securely, especially from within our corporate email client (Microsoft Outlook). Saves time vs. trying to email large files and encountering file size limits from recipients.

I sold a software add-on to ShareFile, and became very familiar with the product.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ease of use for ShareFile - the notifications baked into the product really guide any new user through accessing a shared document and help enable truly collaborative workflows.

Cons: I found the in-browser organization of folder structures to be less intuitive than the rest of the product interface.

Overall: ShareFile made sharing secure document outside of my company's intranet simple and accessible to users unfamiliar with the interface or process.

We moved to ShareFile for ease of use .... being able to view a document without downloading it

Nov 09, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Excellent team features - there are five of us in the firm and each team member can have different levels of access.

Cons: The learning curve - to take full advantage of the applications and all of the functionality, learning it takes time.

Quick and easy to use cloud based email encryption and file sharing service

Apr 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: It's easily accessible via browser, offers Outlook plug in, and PC software and has very generous storage space availability for license offerings.

Cons: Licensing is contractual (not a monthly subscription) and quite expensive, when compared to other options.

Capterra loader

An excellent file transfer program

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use and versatile, allowing me to accommodate several kinds of clients' needs.

Cons: There are few issues with this program. Maybe the interface could be tidied up to get rid of unnecessary tabs, but there's very little that needs to be changed.

We love Sharefile at work. We use it to send and receive secure tax documents.

Nov 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very user friendly. Clients who don't have much experience with technology are able to send and receive files very easily.

Cons: The navigation to find items sent in the past and see if they've been downloaded is a bit clunky, I feel like it could be simplified.

School leader who uses ShareFile to post and access content from all my schools

Jun 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a way to ensure alignment across schools because all files are stored in one place. Schools can share with each other by accessing each other's files.

Cons: I haven't run into any significant cons (I've only used the software for three months). I've never had an issue with file size, but this may be due to the fact that I'm primarily uploading unit guides (30 page Word documents, for example). I've never tried to upload a video, and I'd be interested to see if the software has the capacity to do so.

Overall: It's an easy way to streamline file sharing across schools (I'm a school leader)

Fantastic Data Sharing platform- Easy Secure

Jun 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Sharefile is very intuitive and provides some fantastic security features for securely sharing data between companies

Cons: Could benifit from better way to manage multiple profiled ( when receiving files across different email addresses)

Very Easy to Use, Especially for Sending Large Files

Apr 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: You can send large files without actually sending a large file. The ability to essentially send a share for your file, have the receiver tunnel back to the location, and be able to access the documents without having to worry about your email service denying it due to file size is immensely helpful.

Cons: Having a Citrix Environment already in place already helps when setting ShareFile up initially, however, if ShareFile is your first Citrix product then you may run into some difficulties during initial setup. Citrix works seamlessly with other Citrix Products.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Works flawlessly! We use this all the time at work, keeps us connect to vital information.I think it works great.

Cons: I do not have any things i would say are issues while using this product , so far its worked great.

Secure Document Sharing Option

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The security of this program makes it suitable for business processes when you need to share confidential documents. Users can access stored documents from the website and download them if necessary. Users can also create documents and upload them to Sharefile for others with necessary permissions to view and or change. Users also have the ability to create their own sub-folders to organize files they view, edit, or create.

Cons: Changes to documents are not real-time updates as with web-based programs. So only one person can update a document and then save their changes to Sharefile. If more than one person downloads and edits a file, the revisions must be merged into one document.

Capterra loader

It's What You Expect for Sharing Files Across the Web

Apr 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: ShareFile has a lot of really great features including:

Share from Outlook

Share from Windows File Share

Send from Web

Upload/download via SFTP connection

It allow has some limited DLP features such as being able to force a secure mail if there is a file attachment.

The web interface is pretty easy to use, once you get used to it. It changes often.

It seems to be very easy for recipients to figure out and get their files.

The pricing is very competitive.

Cons: The web user interface changes very often. It gets a little annoying at times to have to contend with your user base when this happens. Also, the support isn't always the best and with very long hold times.

A solid product

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features offered and the security makes it a great product. There are integrations available with other products to further extend functionality.

Cons: Cost. While it's great that the pricing is set by feature set rather than by clients, it makes it cost prohibitive for very small businesses that needs a secure file sharing solution but can't fit the price tag into their budget. The interface to embed to a website could be better, it gets the job done but it's not very pretty.

Overall: Secure sharing and file storage

Sharefile used to exchange sensitive files

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Sharefile interface is very easy to use and intuitive. You can create a folder and add a user in one easy step. They are HIPAA compliant which is crucial when dealing with sensitive data exchanges.

Cons: I can't think of anything that I didn't like about this software at this time.

Overall: We have clients that sometimes need to upload documents that contain sensitive data and cannot be emailed so we create a Sharefile login for them and their own folder to upload their documents to. We get notifications that they have uploaded a file and then we download that file. The process is very smooth.

ShareFile works !

Sep 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I've worked with ShareFile for the last 2 years and I like it but don't love it. Its a good software that could use a refresh.

Cons: It's a little dated and could use a refresh.

citrix saved me lots of time

Sep 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: this software allows you to have secure data an apps on your desktop or network

Cons: The explanation when you first start using it

Capterra loader

One of the most efficient ways to get clients to share and receive documents Quickly!

Jun 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can send or request documents from clients. The drag and drop feature makes it very easy. Unlimited storage is essential for my firm. In addition when I combine this with their e signature app I can easy get multiple clients to easily sign the same document and complete other forms.

Cons: Wish the price was lower. A little bit of a learner curve, but not as difficult as other software I have tried.

Overall: Sharing of documents is faster then other products. Ease of use for my clients is essential, especially those that are not tech savoy.

Capterra loader

Very solid product and makes deployment very easy with lots of great videos for users.

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use and installation was my favorite part of this software. Performing installations for end users was easy and maintaining the accounts is even easier. It has made the sending and receiving of large documents so much easier and even created a workflow that's been great.

Cons: My least favorite item about this software is the fact that their Outlook plugin for Outlook 2016 on a Mac does not offer file encryption as it does with the Microsoft version.

Sharefile works, I'm not sure I can say much else. The company has selected it, it meets my needs.

Aug 11, 2017
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: It works, it allows me to share files securely with customers and my team. It has solved a problem that I had.

Cons: It is very unintuitive. Every action feels cumbersome and like more work than it needs to be. The UI does not feel thought out, and while it has the features I need I always have to dig to try and find them.

Citrix okay but sometimes slow

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Seems to have good graphics features and visual organization

Cons: Sometimes is slow or times out can be very frustrating when linking to ERP system

Capterra loader

ShareFile is very helpful.

May 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Emailing out very large attachments like huge PDFs, pictures, or videos without botching up the email server for everyone else.

Cons: It's frustrating that not everyone can open the attachments on the other end. It's rare but it happens. It may be user error on their part though.

Overall: It truly keeps our email server running smoothly. We send tons of huge files. Since we started using ShareFile we have not had email shutdowns or problems with large files using up all the resources.

Capterra loader

Easiest way to share files with employees or customers

May 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use the ShareFile plugin in Outlook where you can set all e-mails larger than X MB to be uploaded to ShareFile. Easy to administer in a corporate environment. Unlimited storage and the cost is the lowest in the industry compared to other file hare tools

Cons: There is a limit of how big of files you can send via the plugin if I remember it's around 500 GB. Most users will never have this issue. and if needed you can login to the web page to send larger files.

Share a file with ease

Dec 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Emailing large files is sometimes impossible, so this makes it easy. I like the search function when looking for a particular file.

Cons: Wish there was a file count function within in the folders. I have has clients relay uploading issues when for high volumes of files.

Overall: Large files and high volume files can be easily transferred each month. Before, we had to wait for a client to download to a flash drive and mail it to our office. This meant 2-3 critical wasted days and we have to review the records by the 18th of every month.

Totally revolutionized file sharing for construction!

Feb 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: + Install it and forget about it - requires very little input from the user

+ Automatically converts files over a user-definable size to download links

+ Custom brand the software using your own logos and colors

+ Eliminates need to create .zip archives, use dropbox, etc.

Cons: - Cannot configure the colors of certain elements in the branding configuration, including the download button in emails.

used it with another company and it was ok.

Jul 16, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Used this product on a daily basis and found it to be okay and relatively easy to use and share files and documents

Cons: Not up to speed for today's software and could use more field friendly tabs. I cant think of many more

Wonderful Document Management system, better than Dropbox

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, and simple to navigate, quick easy uploads and the ability to collaborate from wherever you are.

Cons: Can start to get a little expensive when using for larger applications, so depends on the size that you need.