# Ping Identity Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ping Identity Software - reviews, pricing plans, popular comparisons to other Multi-Factor Authentication products and more.

Source: https://www.capterra.com/p/131419/PingOne

---

# 

 Ping Identity Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Ping Identity

## What is Ping Identity?

MFA gives you assurance that users are who they say they are. It requires them to prove their identity by providing at least two pieces of evidence, each one from a different category. These categories include something they know, something they have, and something they are.

## What is Ping Identity used for?

[Multi-Factor Authentication](https://www.capterra.com/multi-factor-authentication-software/)[Authentication](https://www.capterra.com/authentication-software/)[Single Sign On](https://www.capterra.com/single-sign-on-software/)

Top alternative

Featured

Overall rating

Based on 39 user reviews

Reviews sentiment

Positive

97%

Neutral

3%

Negative

0%

### Starting price

Free trial available

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Do you work for Ping Identity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.pingidentity.com&name=Ping Identity)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ping Identity

4.7 (39)

VS.

[4.7 (943)](https://www.capterra.com/p/119653/Okta/reviews/)

Starting Price

Contact vendor

Starting Price

$6

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (39)

Ease Of Use

4.6 (927)

Value For Money

4.7 (20)

Value For Money

4.5 (488)

Customer Service

4.6 (23)

Customer Service

4.5 (507)

## Ping Identity alternatives

[4.7 (143)](https://www.capterra.com/p/154900/Auth0/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.8 (47)](https://www.capterra.com/p/10023754/JoinNow-Cloud-RADIUS/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.6 (292)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/)

Starting price

$3.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (34)](https://www.capterra.com/p/268487/ManageEngine-AD360/#reviews)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/131419/PingOne/alternatives/)

## FAQs about Ping Identity

Overview

### Which roles and teams benefit most from Ping Identity?

Ping Identity is most used by identity and access management teams, security engineers, and SSO specialists who need to secure authentication, manage user access, and support single sign-on integrations. IT consultants, integration leads, and engineering managers benefit by streamlining deployments, maintaining compliance, and improving access reliability across enterprise applications.

Answer based on 39 reviews

Overview

### What company size and industries is Ping Identity built for?

Ping Identity is built primarily for enterprises, which make up 72% of reviewers, with its strongest presence in Information Technology and Services at 23%. It serves CIOs, CTOs, CISOs, architects, consultants, security professionals, and product managers, and also appears with midsize businesses at 18% and software and electronics manufacturing firms.

Answer based on 39 reviews

Talk to an expert

### More questions?

Ask our experts

Features and Usability

### What are the key features of Ping Identity?

Ping Identity offers access management, authentication, and single sign-on for controlling application access and user sessions. It also includes multi-factor authentication, password management, identity federation, user provisioning, and policy management. Additional features cover behavioral analytics, compliance management, reporting/analytics, self-service access requests, and third-party integrations.

Integrations

### Which third-party tools and platforms does Ping Identity integrate with?

Ping Identity integrates with CyberArk Privileged Access Management Solutions, Namely, Oracle Fusion Cloud HCM, OrangeHRM, Paylocity, and Zoho People. These catalog integrations cover privileged access management and human resources platforms, giving Ping Identity connections to identity, payroll, and workforce systems.

Answer based on 6 reviews

Getting Started and Support

### What training and onboarding options does Ping Identity offer?

Ping Identity provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled virtual learning, self-paced reference material, and recorded walkthroughs for teams that need setup and product information.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Ping Identity offer?

Ping Identity provides email/help desk support, FAQ/forum access, a knowledge base, phone support, 24/7 live rep assistance, and chat. Reviewers describe customer support and engineering help as excellent and useful when documentation feels thin, though some note that customer service changes have occasionally created hurdles before issues were resolved.

Answer based on 2 reviews

Security

### How does Ping Identity handle data security and access control?

Ping Identity uses single sign-on, multi-factor authentication, secure authentication, authorization, session management, and federation services to control access across apps and devices. Reviewers also mention biometric login, VPN integration, and customizable authentication flows. Some note cloud-only products may conflict with security policies, and device replacement or session timeout controls can be cumbersome.

Answer based on 22 reviews

Ease of use

### How easy is Ping Identity to use and set up?

Ping Identity makes everyday sign-in and authentication fairly simple for most users, especially after initial setup. Enterprise teams value flexible configuration, single sign-on, and multiple authentication options, while some administrators find the interface clunky, documentation limited, and device re-registration or first-time deployment harder than expected.

Answer based on 13 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Two-Factor Authentication

4.9 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Extra layer of security that requires not only a password and username but also something specific to that user

Mobile Authentication

4.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Verify user identity through mobile devices

Multi-Factor Authentication

5.0 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Request two or more credentials to prove user's identity before granting access to systems

Authentication

5.0 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Verify the identity of users/devices to enable secure access

Data Security

4.7 (6)

83.33% of 6 reviewers that rated this feature as important or highly important

Protect sensitive data for digital privacy

Single Sign On

4.8 (6)

100.00% of 6 reviewers that rated this feature as important or highly important

Allow users to access multiple services after entering their login credentials once

Ping Identity 36 features

Regulate who can view information within the system

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Define levels of authorization for access to specific applications

Verify the identity of users/devices to enable secure access

Track and analyse user behavior within a system or network

Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.

Track and manage adherence to policies for any service, product, process, or supplier

Configure existing workflows to meet your organization's needs

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Pre-designed layouts that can be customized to match preferences and requirements

Track the management and flow of data throughout the organization

Protect sensitive data for digital privacy

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Create, save, and store files

Verify user identity through mobile devices

Request two or more credentials to prove user's identity before granting access to systems

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Allows users to manage data from a number of sources

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Create, manage, and track policies and procedures within an organization

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Enable end users to request access or request changes to their account privileges

Allow users to access multiple services after entering their login credentials once

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Store, modify, and track user accounts and access in a centralized directory

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, modify, disable, or delete user accounts and their profiles across IT infrastructures

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.6 (39)

4.6

Based on 39 reviews

## Pricing

Value for money

4.7 (20)

### Starting price

Free trial available

Value for money

4.7 (20)

4.7

Based on 20 reviews

## Integrations

[

Paylocity](https://www.capterra.com/p/86714/WebPay/)[

Namely](https://www.capterra.com/p/143606/Namely/)[

Zoho People](https://www.capterra.com/p/110931/Zoho-People/)[

OrangeHRM](https://www.capterra.com/p/49068/OrangeHRM/)[

Oracle Fusion Cloud HCM](https://www.capterra.com/p/72011/Oracle-HCM-Cloud/)[

CyberArk Privileged Access Management Solutions](https://www.capterra.com/p/119742/Privileged-Account-Security-Solution/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (23)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (23)

4.6

Based on 23 reviews

## User reviews

Overall rating

4.7

Based on 39 reviews

Filter by rating

5(30)

4(8)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AN

Anonymous User

Customer support

Information Technology and Services

### "Ping Identity review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

March 30, 2025

Pros

Ping Id offers strong security features, such as secure authentication and single sign-on. Smooth user experience is also a big advantage of Ping Id.

Cons

I did not have any difficulties with this tool so far.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Consultant

Information Technology and Services

### "Pind Id authenticator"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 28, 2024

Pros

One of the best 2FA tools I have ever used. Super easy to work with, and seamlessly integrates with other systems.

Cons

From the user's standpoint, I did not encounter any issues.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PM

Pippa M.

Knowledge and Training Coordinator

Apparel & Fashion

### "Protects our data and yours!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 31, 2023

Pros

Started using this regularly when we began to work from home and were not connected to the secure network by default. It is a really secure and simple way to manage access to ensure only authorised users can access sensitive information and areas, even if an unauthorised user has accessed their laptop.

Cons

It can be tricky to pair with older phones. Also if the phone the ID is linked to is lost or broken to a point it's not usable, it can be difficult to authorise a new device for pairing without support from IT. I understand this is for added security, but it does impact the user experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SS

Shannon S.

Workday Consultant

Information Technology and Services

### "Good Authenticator, Variety of Uses"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

July 29, 2023

Pros

There are lots of different authentication apps out there. Ping Identity is great for letting you have multiple authentications through different organizations. I currently use Ping Identity for three different organizations. It also is fairly customizable on how the organization want to use its authentication. The different organizations I have use it for varying degrees of multi-authentication.

Cons

The interface could be more aesthetic. There have been a few instances where the ping to authenticate takes a few minutes to come through.

Switched from

[Cisco Duo](https://www.capterra.com/p/228827/Duo-Security/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

Engineering Team Manager

Oil & Energy

### "Une solution pour la sécurisation des accès numérique très pratique !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

January 21, 2023

Un très bon moyen pour une société de sécuriser les accès à ses plateformes; simple d'utilisation.

Pros

Un seul logiciel, un seul identifiant pour accéder à tout type de plateformeEmpreinte digitale sur mobile permettant d'ouvrir les plateformes facilement

Cons

Serait-il possible de dévérouiller un identifiant permettant d'accéder à toutes les applications liées; sans répéter l'action à chaque identification dans l'heure qui suit ?

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TR

Thea R.

Customer Service Representative

Outsourcing/Offshoring

### "PING ID: A guide to efficient Data Security"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2022

Pros

After the pandemic and lockdowns were at place already, one crucial step into transitioning to a WFH set up is how you'll manage and protect Data Security. With how our company responded it is really phenomenal and this platform made it possible for us to keep our job and clients data safe for almost 3 years of staying at home and working over the same tools. The 2 factor authentication and the tandem between our company's partner domain which is with okta. It really helped us connect, navigate and persevere even while staying at home. I gladly recommend this platform for company's who aim to mobilize working from home and still protect their client's privacy. This could also be a great individual help for freelancers and workers who aim to secure their data at home.

Cons

I think one aspect that they could integrate from this platform is by using it as an individual app for freelancers and marketing it not just on big outsourcing areas but also with startup small companies which needs an extra layer of help for data privacy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EK

elena K.

manager

Computer Software

### "The best Multi-Factor Authentication solution "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

November 6, 2022

Pros

Ease of installation, reliable MFA solution

Cons

No cons it's been amazing software for our users

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sara M.

Delivery, associate

Human Resources

### "Straightforward and Reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

September 28, 2022

Ping ID is very easy to use and to configure on every device. It secures your accceses in a fast and simple way.

Pros

Ping ID offers many ways of authentication. The thing that I like the most is that you can download the app both on the laptop or on your smartphone. It's very easy to use and it's very fast. You can use a code, your fingerprints or your face to authenticate yourself.

Cons

Change the authentication device should be easier and there should be a way to change immediately the device in case you have lost access to it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NW

Nan W.

Consultant

Information Technology and Services

### "Solid products for identity management"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

July 19, 2022

Pros

Very easy to set up, the installation is straightforward.

Cons

The documentation should be more contain more details. The Oauth configuration in PingFederate is complicated

Alternatives considered

[Okta](https://www.capterra.com/p/119653/Okta/)

[ForgeRock](https://www.capterra.com/p/131061/The-ForgeRock-Identity-Platform/)

Reasons for choosing Ping Identity

More functions, on-premise deployment

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SG

Shaurya G.

Software Developer Intern

Computer Software

### "Reliable, easy to use SSO tool"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 21, 2022

Pros

Offers Face ID integration Gives multiple options to authenticate

Cons

Sometimes faced sync issues specially in offline mode

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/131419/PingOne/reviews/)

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Popular comparisons

[Okta vs Ping Identity](https://www.capterra.com/compare/119653-131419/Okta-vs-PingOne)

[Auth0 vs Ping Identity](https://www.capterra.com/compare/131419-154900/PingOne-vs-Auth0)