Zoho

Zoho Survey

4.5 / 5 171 reviews

Who Uses This Software?

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Average Ratings

171 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho.com/creator/automation.html
  • Founded 1996
  • India

About Zoho Survey

Zoho Survey is easy-to-use online survey and questionnaire buildingsoftware. Our features are scalable to suit yourneeds, with everything essential to create surveys, distribute them, and analyze responses.Survey panels are also available, if you needdata from specific demographics. Informed decisions are just around the corner.Learn more about Zoho Survey at https://www.zoho.com/survey/.


Zoho Survey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

Zoho Survey Reviews Recently Reviewed!


Very simple to use.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I spent a lot of time looking for a good software to use for customer satisfaction surveys and ended up choosing Zoho. This software allows you to create a personalized survey while still allowing you to use a template. This is really great for someone who knows nothing about computer code.

Cons: I don't really have any dislikes with the software. I found it to be very simple and customizable which is just what I needed.

fantastic and easy to use

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love all of the options for questions and how specific you can be. I love how just typing in a link gets the users to my page so easily

Cons: I really don't want to pay for it. Every survey program makes you pay and its bad. I don't think you guys have anything to improve

psychological evaluation survey

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The ease of use and unlimited number of survey participants. Our staff was able to design, upload, and manage the psychological evaluation survey tool.

Cons: We cannot figure out how to create a desktop application that will help manage the surveys. The program operates extremely well otherwise.

good choice of software whether paid or free, it's easy to configure and use for who answers surveys

Apr 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very easy to make and publish quick surveys. There are many ways to create a survey as a multiple, drop-down option, which makes it more attractive to answer it.

Cons: It is a bit expensive, if the membership expires it is impossible to download the data from the surveys carried out. It should also be possible to improve the appearance or design of the survey.

I have found this app very user friendly

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In a very short time I got my survey setup an ready to use. The interfase is quite easy and it is almost everything I need to do the surveys I need.

Cons: I would like to see a way you can change the character to bold in the edit mode. Also would like to see the reporting giving more options.

Engaging feature-rich tool

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Dynamic, easy to use tool with comprehensive features support, fulfilling your needs regardless of your field of work.

Cons: Although user-friendly, I believe design could still be further tuned to become even more eye-catching

Powerful Survey Tool

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Unique Types of Questions let me deep dive into customer perceptions Offline Mode is excellent to conduct field surveys

Cons: User Interface could have been better Nothing else much to whine about the product. Don't know what else to write!

Report Generation is cool

Mar 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
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Pros: It¿s very easy to use and the reports are super easy understand. I like the fact that you can export reports as Csv and PDF .

Cons: Well for now am a new user and I am still getting used to the app, I think with time I would find out what I least like about the app.

I was new to the product, but I managed to work with the software fairly easily.

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I only used it once, but I am looking to dive in and make it part of our companies monthly process for new contacts

Cons: As I said, I only used it once, but I am looking to dive in and make it part of our companies monthly process for new contacts

Very easy to use.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: This is a free, very easy to use survey engine. It automatically combined my survey respondents information which was great. It also allowed me to send the responses to an excel spreadsheet that I used to further my research.

Cons: I wish there was some way to upload a file of questions for my survey. I already had them typed up and then had to retype them into Zoho's software.

Experience

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: Survey mode is easy to use, i like the interface, i will recomended to use to my friends and family.

Cons: we have to pay, and some times we as user dont have the enought money to buy, we are student and we need a free mode

Question and improvement

Mar 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Generate surveys to your customers. Ask for feedback on your services and look at the areas that you can improve. It is excellent to get feedback from your customers and future customers.

Overall: This tool facilitates everything. You just have to adjust the templates to the desired questions and that's it.

Very easy to use

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very easy to use, and it incorporates most important features, and you can pay per month, which is also a plus. Since you can manage how often you use the application

Cons: I don't see a clear con yet since I have been using this for only 3 days. I am happy with it so far.

Excellent service. Very easy to use and includes many helpful functions for analyzing your questionnaire results.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Extreme ease of use. Developing a questionnaire took only minutes. I liked how easy it was to find the results, do crosstabulations, and find frequencies in results of data. Very convenient and well organized set-up.

Cons: I did not like how when a new response is submitted, it becomes the new first response in the individual responses section. I feel that It should be ordered from oldest responses to newest responses, or offer the option to change that order. This option may already exist but I was unable to find it if it does.

Survey tool with lots of possibilities

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoho survey is part of the Zoho platform so it offers a good integration with the other Zoho apps. The tool supports question logic making it possible to create dynamic surveys.

Cons: The interface of the tool looks a bit outdated. The possibilities for data analysis could be more expanded.

Good Survey Tool

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use Zoho for a lot of other things, so I figured I'd try out this tool. I like that Zoho gives you a ton of different survey templates to start out with. Surveys are easily customized, and I like that you can preview how the survey looks on tablets and mobile devices as well as desktop PCs.

Cons: I haven't come across any real problems, but if I had to say one it's that Zoho has been a little slower updating the interface of this site compared to other Zoho sites.

Easy to use and cost effective solution

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: There are several question types to choose from. The product is competitively priced. Quick page load speeds between edits gives the tool a more pleasant user experience. Good documentation made finding how to do something easier.

Cons: There was a bit of a learning curve in using the editor. Finding where to view reports was difficult. There is no easy way to add an instructional image.

Using Zoho Survey is a great experience and easy to use

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: I really like the huge amount of question varieties as well as the easy use of Zoho Survey. The UI is nice and easy to understand. With the customized background, you are able to make your individually survey.

Cons: Question logic for Matrix choices would be great to have. It's a good tool overall. No other improvements are needed.

Zoho is great!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Survey, SEO and Integration are exceptional. Easy to navigate, fast flowing and comprehensive. Great product!

Cons: The theme design of the survey section within Zoho could be more advanced and gives you little options to work with.

Works well for what we need

Feb 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Basic quick surveys are easy to develop and publish. Interface for field team is easy to navigate and complete with respondents

Cons: Costs for micro/small business like ours, possibly look at an extra package. Data heavy for a survey program out data costs have gone up during the use.

ZohoSurvery really easy to use

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. Lots of question types. Easy to score answers. Multiple ways to follow up with respondents.

Cons: Email triggers only allows you to set up one condition per email trigger. Adding more than one condition to better filter email triggers would get the app 5 stars

Beginner

Feb 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is ease to use. It has a lot of features, especially in the premium version. Easy to edit surveys, translate them.

Cons: A lot of features (e.g. export of results) are not available in the free version. Seperate tool for survey and crm.

Excellent

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: You get more in the free trial period and it puts everything together in easy to read graphs and data.

Creating Survey

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it was to use and the options it allowed me to use. For a free trial lasting only a week, it let you use almost everything the offered in that time.

Cons: The price for a person like me who is in college is kind of high, as I only plan on using it for certain classes.

Easy to use and feature rich survey tool

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I loved the Offline Surveying feature Logic Jumps Number of question types Tablet/Mobile compatible pages

Cons: User interface could have been better. Some times it gets extremely hard to put things together. Nothing more.

Great tool, easy to set up, looks good and easy to use

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity of the tools and the clean clear interface make it easy to use and look good. Also like the idea of the integration with CRM.

Cons: The cost is prohibitive if you want to do random surveys throughout the year. Would be good to have a one-off fee.

Simple to use and highly efficient

Feb 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I liked the offline survey feature. Also it was easy to create survey because of variety of question types. It was easily sharable as well which made my life simpler. It also gave the google integration option because of which i could access the survey spread sheet from anywhere.

Cons: The interface could be more user friendly. Also the window while setting logic can be made simpler to understand.

It really is the best solution

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use, simplicity, easy to integrate, easy to implement. The support has been great, and the intuitiveness is really second-to-none.

Capterra-loader

Not the best but great integration

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: So it's pretty cool b/c it integrates with zoho crm. If you're not using crm I don't know if you'd benefit from this. Really useful for doing surveys on your customers b/c you can link it back to their profile in crm.

Cons: it's not very robust and it's pretty hard to use. If you're used to jotforms or wufoo or survey monkey you're going be like "what is this thing!?!". But... the bright side is that it's got a great integration. If not for that i wouldn't use it either.

Overall: customer satisfaction surveying

Experience was good and I hope to continue to use Zoho for future surveys

Feb 07, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It's easy to use once you know how to navigate your way around. I like that you can just forward the link to customers and I can see clearly who has responded

Cons: I would like to get a notification when someone responds. At the moment I have to go into to Zoho and check who has responded and how many we have.

Great and cost effective alternative to other more expensive survey solutions

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: I love how quickly you can be up and running with this service. They make it very easy for anyone to design a form/survey and begin collecting results. I attend a lot of seminars and conventions where I like to collect results without delay, so the offline collection option is a huge benefit for me. It allows me to print out the survey to physically hand to people, which they can fill out and leave with me, and then I can enter the results online when I get back to the office.

Cons: I wish their prices weren't so high for a starter package. Once you outgrow the free version you have to bite the bullet and get the standard version, which has a TON of features and limits that I would never hit, but I still have to pay for them all.

Overall: An easy way to send and receive surveys and results, including offline surveys too.

Easy to use but pricey for full features

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use for the trial period and the charts and result summaries are well presented and easy to access.

Cons: Monthly costs are not easy to pay as a college student. Having options to possibly pay by the survey for a small fee that lasts x amount of time might make it easier.

Excellent survey tool

Jan 28, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I find it a neat and user friendly tool. What I liked the best is the offline survey option they offer.

Cons: One thing I would like to be improved here is to give some more control on the designing look and feel aspects. In survey questions the images are shown too small.

Very pleased so far

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Easy to use. Webinar to help and refer back to is excellent. Features and options are all very good.

Cons: Template options could be more interesting. Other than that I think it's all pretty straightforward.

My Experience as Admin

Jan 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Access to all the feature, even during the trial period, while some other tools didn't allow us to do.

Cons: The graphical interface could be improved, making it more attractive for kids. One such example is to make the stars in different colors.

Capterra-loader

Simple convenient and consistent survey application by zoho

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is very lightweight and responsive software,Zoho survey automatically adjusts screen size for multiple screen sizes no matter how you have set questions.

Overall: Conducting survey from our user at the end of every month.

Know the needs of your customers

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: With this software you can create a series of questions to share with your clients or prospects to improve your services. It is very easy to create surveys thanks to the templates that are included.

Cons: Actually it's nothing, the software is quite complete and friendly. The price is what I think it could or should improve a little.

Worth a try!

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was looking for something more robust than Google Forms yet just as easy, and reasonably priced. Zoho Survey seems to fit the bill! I'll definitely check out their other apps now.

Cons: The UI makes sense, but only after playing with it for a little bit. Two-thirds through my first survey, I had an ah-ha moment and then I got it.

Zoho Survey Review

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the rich features and user friendliness. It does not require higher IT skills on the side of the users. Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed. Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons: I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response. Software interface is a little clunky and take some getting used to. The paid version does not improve the interface. Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Excellent Choice for our Surveys

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After checking several survey apps, including SurveyMonkey, I have finally decided to get ZohoSurvey. I has all the features you can need for a much better price. they provide an excellent customer service.

Very intuitive interface with all necessary features

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Zoho has managed to include features like piping logic, ranking, and report generation without cluttering the interface for users.

Cons: In order to view individual responses to open-ended questions, I have to view the respondents' entire response.

Excellent product and easy to use

Jan 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: Produce was very easy to use. I am a coach and just wanted to create a voting survey for team awards. I was able to set up in no time. I did not need the full blown version, but am sure professionals do.

Cons: I did not find any. Make a lower cost product for one time users or teams that do not wish to distribute to the public and keep it private. I was able to use the free version for what I needed.

Easy to use survey tool

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Could get up and running very quickly -- intuitive interface and sample questionnaires. A lot of choice on survey structure

Cons: Will need to purchase the full software package to take advantage of the features. With a free subscription there is a lot of copy paste, but understand that users can download survey results in PDF and XLS when paying for subscription

the software does the job it needs to do.

Dec 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: it works! and does the job it needs to! The free version is sufficient for simple surveys. The paid version allows greater data volume and more complex surveys.

Cons: software interface is a little clunky and take some getting used to. The paid version does not improve the interface.

Overall: I was able to send simple surveys

For Massive Poll It's Great !

Dec 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: zoho is very simple, that's point you're making simple page simple questions and everyone understands

Zo zo ho

Dec 21, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: does exactly what you need to to, fairly easy to figure out and dont have to over explain to others using it

Cons: i wish they would add a lot more features for the product, just think they could stand to do a lot more

Fantastic survey tool!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoho Survey could not be easier and more user friendly. It automatically produces reports, so analysing your data couldn't be clearer.

Very useful

Dec 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good price, full functionality, offline registration of responses, light, minimalist style, configurable, multi-language.

Cons: You need to have an application, thinking about offline surveys. improve the view of matrix questions. would serve to load from contacts or a list the informants for the surveys.

Do you have problems doing surveys?

Dec 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like to create surveys, is very easy and the best thing is that you have templates that can be edited to meet your needs.

Cons: You can not always start with all the options, it would be good an option that brings together several applications for new companies

Capterra-loader

Simple! BEST! MindBlowing!

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to setup
Very cheap compare to other surveys in market
We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap.
BI reports, Compatibility with Google drive and Reports too good
Best embedded code and integration with shopify as well.

Cons: They should have more templates for design which is missing I feel.
More features needed if we have to make complex surveys with page logic.
Email confirmation after survey submitted - they can introduce new template and integration with other mail box like gmail and hot mail, now they only have zoho mail configured

Overall: This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track.
I would recommned this as I personally like it

Easy!

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: i would love to be able to customize more! that being said if you have less time, there are really nice customizable options already!

Pros: Ease of use and looks nice! the tool is super user friendly and it makes it easy for me to survey customers!

Great

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy and fast to use. works in every country and it is immediate to understand. really good features.

Cons: The period of trial is too short, in my opinion. Impossible to add pictures in the survey, not as easy as in other websites.

It has a great set up plan, quick and easy

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was fast and easy. I went to other sites and it was complicated and this one was real easy to set up and got feedback real quick.

Cons: Trial to short. It has a lot of good things about it that I liked. The trial should be a little longer.

Great product

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Really great for collecting data, easy deployment and incredibly easy to use. Recommend one hundred percent!

Cons: Cannot find out which users have voted and users can vote more than once. Would like a feature for non-anonymity

Short experiance with Zoho

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I find Zoho very well organized and extremely easy to use, there are all types of questions and within minutes you can write complete survey I am pleased with the instant preview screen with all types of devices as the production is usually with the PC and many answer using their mobile phones, there are many themes which can give the survey special flavor going along the company theme .

Cons: I did not see place for pictures, and probably area marking, probably grammar check up could be an addition

Good plateform for survey

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoho survey is easy to use and customize interface as per my need. I have used many online survey platform. However, ZOHO survey is the best ever....

Excellent

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I first made the survey, I found it extremely useful and user friendly. Even I started making survey but it was quite easy to make questionnaire.

Cons: The trial period is too short to really know the application but I am sure everyone will like it after using the survey. But please give the trial period a little longer.

Excellent

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Every thing was good, you can easily sdd icons and wuestion types. Also the themes is a very nice idea.

Cons: The thing that may help more is to take the visitors in to consederation, or in other words to count a submition without clicking on submit (only by answering).

good

Oct 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: good and every thing i liked the app ita quiet usable and free at first and for scientitic studies its quiet reliable i liked it

1st Time user of Zoho Survey

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It was very easy to create my business survey. The end result was a easy to ready, quick to complete, professional looking survey. I am extremely satisfied with my survey template.

Cons: I would like to be able to email my survey out to clients directly from Zoho survey. It is also confusing to find the ¿send out¿ application feature within the software.

Good

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Helpful for online quick survey. User ease of operation ;. Simpler to understand. Quick link sharing Simple & easy to access

Cons: Contents are blocked in business environment Should be available on all sites Said to spam risky from technical point of view

Good

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My web designer recommended this to me. It is priced well and creates a great looking product. I was very satisfied in the end.

Cons: I don't have much experience in this field but I was able to use this software pretty easily but there were some issues a long the way. Had some trouble building the surveys.

Very pleased with service

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: very easy to update and change the formatting and content of survey. very good accessibility between platforms. very good organization and options to see answers and feedback.

Cons: having an "other" category messes up the whole thing, charts and numbers don't add up. maybe being able to remove other afterwards would be helpful. in order to make the numbers add up.

ready for our first of many surveys

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: seems pretty easy to use... worked in test mode now time to try it --- many features.. real-time into google sheets is a good way to get the data

Cons: i would like to be able to edit the google sheets template and i need to catch the users name/email not just an ip number in the collected data

Great Alternative to Survey Monkey

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Survey questions customizations Great Reporting If you are looking to do an internal or external survey, Zoho is for you.

Zoho Survey

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The different kind of questions to build your survey. You have many options to choose from, which makes your questionnaire interactive.

Cons: You cannot send customized feedback after someone answers the survey. Based on the answers provided, a short feedback could be sent.

Encuesta de baja

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy, friendly and usuable app to build a survey. Sinchronicity with another zoho software. Make a survey, to send a survey to customers easy. We get a important information to know that customers need and let us design and make improve our services.

Cons: would like was in spanish, and maybe another interface more smart. Too simple design, I can not insert another themes, or it is difficult to insert in first monents.

AT LAST FOUND A GOOD SURVEY SITE

Sep 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The site is very easy to use. I woul like to reccomend as all features are there which were desired by myself for my survey till now. I had prepared my survey easily with diffrent options.

Cons: The problem that i faced was in changing the question type in editing option. I had to delete the question and then to insert new question as desired type. star rating in row with different ranking was not able to locate.

Excellennt and recommended

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is an intuitive survey builder. I particularly like the ease with which I could preview the survey and then return to edit mode. First time I used it, I got exceptionally high response rate from my target audience. It is very easy to copy and modify existing survey to similar yet different topic. its quick and easy to use, and works really well on mobile as well as laptop

Great Experience in creating questionnaire

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup questions in no time. I have used other survey option available freely online but not good as Zoho

Cons: The question creating options can be more so that anyone can make easy answerable questions to get data online

Found Zoho by Lucky Accident

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a well thought out software that grows and adapts to your company needs. I began using the CRM tool to reduce cost from a pushy competitor and I could not believe how many tools were available. Great for any small to medium business.

Cons: I wish I had discovered this sooner. Before Zoho survey, and CRM, I used various software and had to keep track across multiple platforms that were not communicating with each other. This solves all those issues.

Easy to use

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the formatting of the graphs and data post survey. Very intuitive to read and share with colleagues.

Cons: Wish that it was more affordable. A little better instructions on setup and choices for surveys and setup.

Very easy to use. Create surveys in very little time.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.

Cons: None, but I would like to see the Deluge scripting added for more fine tuning of the way the surveys can be manipulated based on how the questions are answered. I would also like to see the ability to add sections and page breaks. Zoho Forms has the option to save the form and let the user resume with that form later. These features would be a nice for Zoho Survey and also Zoho Forms. Note: The competing software also does not have these features but since Zoho is the best, why not make it even better?

Zoho is easy to use and we can customize a Survey with a lot of options.

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The possibility to test the "Entreprise version" are the most important aspects that convinced us to use Soho Survey.

Cons: Maybe the design is a little oudated. I would like to include a comment option in the simple stars rating too. I

Overall: It's easy to use and it allows customize your survey a lot.

Easy to use survey software

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of setting up the survey. It allows clear multiple answers and gives a good detailed report.

A must use if you use Zoho CRM

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons: Could be less expensive because Im not a heavy user but need more questions than the free version should discount if using other CRM apps

Easy,Useful with lot of feautures .

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: options for different question types.Better than competitors.Thank you for the trial version. completed my research

Cons: UI can be improved.More visibility can be given to the product by marketing.I found it first in a quora post.

Overall: Completing my masters thesis

Easy to make your own survey for College Capstone project.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I tried several survey tools, all of them were difficult to use. Zoho was simple to navigate, make the survey, aend the survey, and gather all the data needed for the research.

I have been using Zoho for my Dissertation and it worked perfectly.

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoho is very easy to use. In addition, they have ver good features that help you to perform a good survey. The report looks amazing.

Cons: Maybe it would be great to be free for students or cheaper.

Perfect and fully functional data collection tool for our purposes.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is an easy to use tool. Creating surveys is intuitive. The flexibility in response options is impressive. I haven't had much time to assess the reporting but I have confidence it is excellent as well.

Cons: So far, I have no complaints. I would have liked the trial period to be a little longer as I haven't been able to gain much buy in to date.

User friendly and brilliant report set up

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The set up was really user friendly and the templates were well designed. I would definitely recommend this to fellow work associates.

Cons: It would be great if this was a free application. I would gladly advertise this brilliant product, best survey application to date!!!

Overall: Easy to use, reports are effortless.

Experience with Zoho

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly and affordable. It allows a good number of questions per survey even for the free version.

Cons: It not as well advertised as survey monkey yet it has features that greatly rival those of survey monkey.

It was really great.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how the surveys were easy to access and easy to make. I also like how I did not like to worry about making an account.

Cons: One of the only issues that I have with the website is the customizability of the survey templates.,

So far so good!

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoho Survey is super easy to use. We are excited that it integrates with Zoho CRM. There are many great question types to choose from.

Was easy to navigate and use! Helped to create useful survey with intensive questionnaire

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has a lot of additional functions and possible customization of survey templates. Easy and quick to create desirable surveys.

Cons: It has some default when customizing survey Theme - when you slide on choices they turn white, which is quite irritating for the replier who wants to see the answer

Easy to use and customize survey

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customization of the survey (allows you to use a logo,different types of questions) question logic(you can build a logic for each question depending on the answer of the previous one) customizable summary report

Cons: the free trial period is too short, I wasn't able to get all the responses for my 1st survey with that time. I couldn't set up an email notification when a new person fills the survey

Easy to use,enjoyable !

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to see results.You can make your survey very person and or professional.Step by step guide is easy to use.

Cons: The limit time factor meant not all requested had a chance to do survey.So an additional startup and chase was required for all to do.

Overall: Easy to use,nice results.

Easy to use, easy integration,

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: flexibility to make changes about images or themes. Easy to understand the way to use. I like the view for our clients.

Cons: Even is not a so expensive, maybe cost is little bit high. Saves is not much about yearly pay is bit. please improve your plans.

Overall: Applications is so diverse, depends the way of use.
For us has been as a plus for our clients

review

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it is easy to use and the results are tallied up into a pie graph so you can clearly tell what the results of the survey are.

Cons: I need a longer trial, using it for a school project. but am definitely thinking about upgrading and paying

Experience has been good to saythe least

Sep 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: easy to use cloud services access anytime anywhere on any device Self-analysis model for surveys fill surveys online as well as offline with pdf copies

Cons: always asking for upgrades there are no cons as of such as I have only been using it for surveys and not alll applications so cant comment much

Easy like sunday morning

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It¿s very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment.

Cons: The one thing that comes to mind has to do with embedding the survey in our website. When embedding the survey there¿s no way to limit people from completing the survey multiple times

I'm relatively new to Zoho survey but it didn't stop me from doing great stuff already

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Survey is very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment

Cons: To be fair their's nothing that directly comes to mind. One thin I'm have been struggling with is how to control access when embedding the survey in our webste

So far, so good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, anyone in your organisation could easily pick this up. Also, the Zoho surveys offer your way more features than other survey companies.

Cons: I wish that I could change to formatting of the numbering. When you open our survey on a phone, you have to scroll all the way over.

Love Zoho Survey Great Features and easy to use

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and has great features! Love the ability to customize and easily share survey with users.

I was easy to create the survey and handle it. The functions are very useful and easy to use

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy simple and good bor businesses
functions are useful
the user experience was good and any one can work on the survey

Cons: not supporting arabic language, around 80% the problem was the charecters are not positioned properly on the page once you post the survey

Overall: now i can understand my customers needs and why they are leaving us
also i undersatand what kind of training i have to prepare for my team of employees to overcome the waknesses

Easy to use

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: it was good because it was easy to set up and it has also been easy for people to complete the survey

Cons: the fact that once my survey was up I only had a couple of days before I had to pay to keep it up for as long as I needed it

Right now im using it because it game the opportunity to do my survey for free

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, friendly it has different templates in order to fulfill my needs good look and feel gives you a group of reports you can use on for monitoring the information

Cons: Zoho Survey is not cheap and gives you less days to use for free.

Excellent, so easy to use

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity, its easy to use. Has every option that one needs. Its easy to integrate with zoho crm. It has also saved us a lot of money by enabling us to work with less staff.

Cons: Limited background template layouts. Cant control tile layout. Surveys don't have file folders it makes it hard to locate older surveys.

Overall: We are able to tie surveys into our website, email, text messages, etc...

Great tool for survey with branch logic

Aug 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. The tool is intuitive and it is very easy to adjust
2. There are great possibilities for branding
3. Results can be exported in different formats

Cons: 1. The Design is little bit outdated, not that beautiful as Typeform, for example
2. When there are great possibilities for branding the survey, there are no possibilities for beautiful visualization of results. So there is need to use another tool.

Overall: Using the tool, helped me to conduct a survey for the clients as we didn't have a build in tool.

Convenient and without any worries

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The easy functionality along with the free trial available for ten days. This was pretty much what I was looking for in terms of functionality.

Cons: The aesthetics could have probably been better. Also certain types of questions could have ben accommmodated. Live survey incorporation would be something to look forward to I suppose.