Zoho Survey

4.5 / 5 135 reviews

Who Uses This Software?

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Average Ratings

135 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho.com/creator/automation.html
  • Founded 1996
  • India

About Zoho Survey

Zoho Survey is an easy to use online survey and questionnaire building software. We give you all the essential features to create surveys, distribute them and analyze the data you receive. Let the data guide you to smarter decisions.


Zoho Survey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Zoho Survey Reviews Recently Reviewed!


E878a0f247c677f9527f21cdc1bca311

Simple convenient and consistent survey application by zoho

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is very lightweight and responsive software,Zoho survey automatically adjusts screen size for multiple screen sizes no matter how you have set questions.

Overall: Conducting survey from our user at the end of every month.

Know the needs of your customers

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: With this software you can create a series of questions to share with your clients or prospects to improve your services. It is very easy to create surveys thanks to the templates that are included.

Cons: Actually it's nothing, the software is quite complete and friendly. The price is what I think it could or should improve a little.

Worth a try!

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I was looking for something more robust than Google Forms yet just as easy, and reasonably priced. Zoho Survey seems to fit the bill! I'll definitely check out their other apps now.

Cons: The UI makes sense, but only after playing with it for a little bit. Two-thirds through my first survey, I had an ah-ha moment and then I got it.

Zoho Survey Review

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the rich features and user friendliness. It does not require higher IT skills on the side of the users. Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed. Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons: I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response. Software interface is a little clunky and take some getting used to. The paid version does not improve the interface. Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Making Surveys was never this easy

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Adequate option with customisable templates for companies and organizations that conduct surveys Easy to make surveys Great customer support Phone Support available Simple user interface Free to use Integrations with Mailchimp and Google Sheets Able to set up in no time Works on Linux, Mac and Windows

Cons: The basic feature lacks a lot of features which have to be bought by upgrading No live support available Limited templates available to choose from Not possible to add pictures Trial period is also very less

Excellent Choice for our Surveys

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: After checking several survey apps, including SurveyMonkey, I have finally decided to get ZohoSurvey. I has all the features you can need for a much better price. they provide an excellent customer service.

Very intuitive interface with all necessary features

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoho has managed to include features like piping logic, ranking, and report generation without cluttering the interface for users.

Cons: In order to view individual responses to open-ended questions, I have to view the respondents' entire response.

Excellent product and easy to use

Jan 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Produce was very easy to use. I am a coach and just wanted to create a voting survey for team awards. I was able to set up in no time. I did not need the full blown version, but am sure professionals do.

Cons: I did not find any. Make a lower cost product for one time users or teams that do not wish to distribute to the public and keep it private. I was able to use the free version for what I needed.

Easy to use survey tool

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Could get up and running very quickly -- intuitive interface and sample questionnaires. A lot of choice on survey structure

Cons: Will need to purchase the full software package to take advantage of the features. With a free subscription there is a lot of copy paste, but understand that users can download survey results in PDF and XLS when paying for subscription

the software does the job it needs to do.

Dec 31, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: it works! and does the job it needs to! The free version is sufficient for simple surveys. The paid version allows greater data volume and more complex surveys.

Cons: software interface is a little clunky and take some getting used to. The paid version does not improve the interface.

Overall: I was able to send simple surveys

For Massive Poll It's Great !

Dec 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: zoho is very simple, that's point you're making simple page simple questions and everyone understands

Zo zo ho

Dec 21, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: does exactly what you need to to, fairly easy to figure out and dont have to over explain to others using it

Cons: i wish they would add a lot more features for the product, just think they could stand to do a lot more

Fantastic survey tool!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoho Survey could not be easier and more user friendly. It automatically produces reports, so analysing your data couldn't be clearer.

Very useful

Dec 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good price, full functionality, offline registration of responses, light, minimalist style, configurable, multi-language.

Cons: You need to have an application, thinking about offline surveys. improve the view of matrix questions. would serve to load from contacts or a list the informants for the surveys.

Do you have problems doing surveys?

Dec 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like to create surveys, is very easy and the best thing is that you have templates that can be edited to meet your needs.

Cons: You can not always start with all the options, it would be good an option that brings together several applications for new companies

57a06e7b16df1a22a10204e3e3b233c8

Simple! BEST! MindBlowing!

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to setup
Very cheap compare to other surveys in market
We have used this tool along with Surveymonkey in initial stage of our setup and results were mind blowing and it is very very cheap.
BI reports, Compatibility with Google drive and Reports too good
Best embedded code and integration with shopify as well.

Cons: They should have more templates for design which is missing I feel.
More features needed if we have to make complex surveys with page logic.
Email confirmation after survey submitted - they can introduce new template and integration with other mail box like gmail and hot mail, now they only have zoho mail configured

Overall: This is cheap survey tool and can be used for small surveys for your product and initial stage of your organization growth and success track.
I would recommned this as I personally like it

Easy!

Dec 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: i would love to be able to customize more! that being said if you have less time, there are really nice customizable options already!

Pros: Ease of use and looks nice! the tool is super user friendly and it makes it easy for me to survey customers!

Great

Nov 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy and fast to use. works in every country and it is immediate to understand. really good features.

Cons: The period of trial is too short, in my opinion. Impossible to add pictures in the survey, not as easy as in other websites.

It has a great set up plan, quick and easy

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was fast and easy. I went to other sites and it was complicated and this one was real easy to set up and got feedback real quick.

Cons: Trial to short. It has a lot of good things about it that I liked. The trial should be a little longer.

Great product

Nov 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Really great for collecting data, easy deployment and incredibly easy to use. Recommend one hundred percent!

Cons: Cannot find out which users have voted and users can vote more than once. Would like a feature for non-anonymity

Short experiance with Zoho

Nov 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I find Zoho very well organized and extremely easy to use, there are all types of questions and within minutes you can write complete survey I am pleased with the instant preview screen with all types of devices as the production is usually with the PC and many answer using their mobile phones, there are many themes which can give the survey special flavor going along the company theme .

Cons: I did not see place for pictures, and probably area marking, probably grammar check up could be an addition

Good plateform for survey

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoho survey is easy to use and customize interface as per my need. I have used many online survey platform. However, ZOHO survey is the best ever....

Excellent

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When I first made the survey, I found it extremely useful and user friendly. Even I started making survey but it was quite easy to make questionnaire.

Cons: The trial period is too short to really know the application but I am sure everyone will like it after using the survey. But please give the trial period a little longer.

Excellent

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Every thing was good, you can easily sdd icons and wuestion types. Also the themes is a very nice idea.

Cons: The thing that may help more is to take the visitors in to consederation, or in other words to count a submition without clicking on submit (only by answering).

good

Oct 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: good and every thing i liked the app ita quiet usable and free at first and for scientitic studies its quiet reliable i liked it

1st Time user of Zoho Survey

Oct 18, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was very easy to create my business survey. The end result was a easy to ready, quick to complete, professional looking survey. I am extremely satisfied with my survey template.

Cons: I would like to be able to email my survey out to clients directly from Zoho survey. It is also confusing to find the ¿send out¿ application feature within the software.

Good

Oct 17, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Helpful for online quick survey. User ease of operation ;. Simpler to understand. Quick link sharing Simple & easy to access

Cons: Contents are blocked in business environment Should be available on all sites Said to spam risky from technical point of view

Good

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My web designer recommended this to me. It is priced well and creates a great looking product. I was very satisfied in the end.

Cons: I don't have much experience in this field but I was able to use this software pretty easily but there were some issues a long the way. Had some trouble building the surveys.

Very pleased with service

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: very easy to update and change the formatting and content of survey. very good accessibility between platforms. very good organization and options to see answers and feedback.

Cons: having an "other" category messes up the whole thing, charts and numbers don't add up. maybe being able to remove other afterwards would be helpful. in order to make the numbers add up.

ready for our first of many surveys

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: seems pretty easy to use... worked in test mode now time to try it --- many features.. real-time into google sheets is a good way to get the data

Cons: i would like to be able to edit the google sheets template and i need to catch the users name/email not just an ip number in the collected data

Great Alternative to Survey Monkey

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Survey questions customizations Great Reporting If you are looking to do an internal or external survey, Zoho is for you.

Zoho Survey

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The different kind of questions to build your survey. You have many options to choose from, which makes your questionnaire interactive.

Cons: You cannot send customized feedback after someone answers the survey. Based on the answers provided, a short feedback could be sent.

Encuesta de baja

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is easy, friendly and usuable app to build a survey. Sinchronicity with another zoho software. Make a survey, to send a survey to customers easy. We get a important information to know that customers need and let us design and make improve our services.

Cons: would like was in spanish, and maybe another interface more smart. Too simple design, I can not insert another themes, or it is difficult to insert in first monents.

AT LAST FOUND A GOOD SURVEY SITE

Sep 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The site is very easy to use. I woul like to reccomend as all features are there which were desired by myself for my survey till now. I had prepared my survey easily with diffrent options.

Cons: The problem that i faced was in changing the question type in editing option. I had to delete the question and then to insert new question as desired type. star rating in row with different ranking was not able to locate.

Excellennt and recommended

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is an intuitive survey builder. I particularly like the ease with which I could preview the survey and then return to edit mode. First time I used it, I got exceptionally high response rate from my target audience. It is very easy to copy and modify existing survey to similar yet different topic. its quick and easy to use, and works really well on mobile as well as laptop

Great Experience in creating questionnaire

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup questions in no time. I have used other survey option available freely online but not good as Zoho

Cons: The question creating options can be more so that anyone can make easy answerable questions to get data online

Found Zoho by Lucky Accident

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a well thought out software that grows and adapts to your company needs. I began using the CRM tool to reduce cost from a pushy competitor and I could not believe how many tools were available. Great for any small to medium business.

Cons: I wish I had discovered this sooner. Before Zoho survey, and CRM, I used various software and had to keep track across multiple platforms that were not communicating with each other. This solves all those issues.

Easy to use

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Love the formatting of the graphs and data post survey. Very intuitive to read and share with colleagues.

Cons: Wish that it was more affordable. A little better instructions on setup and choices for surveys and setup.

Very easy to use. Create surveys in very little time.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.

Cons: None, but I would like to see the Deluge scripting added for more fine tuning of the way the surveys can be manipulated based on how the questions are answered. I would also like to see the ability to add sections and page breaks. Zoho Forms has the option to save the form and let the user resume with that form later. These features would be a nice for Zoho Survey and also Zoho Forms. Note: The competing software also does not have these features but since Zoho is the best, why not make it even better?

Zoho is easy to use and we can customize a Survey with a lot of options.

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The possibility to test the "Entreprise version" are the most important aspects that convinced us to use Soho Survey.

Cons: Maybe the design is a little oudated. I would like to include a comment option in the simple stars rating too. I

Overall: It's easy to use and it allows customize your survey a lot.

Easy to use survey software

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of setting up the survey. It allows clear multiple answers and gives a good detailed report.

A must use if you use Zoho CRM

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons: Could be less expensive because Im not a heavy user but need more questions than the free version should discount if using other CRM apps

Easy,Useful with lot of feautures .

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: options for different question types.Better than competitors.Thank you for the trial version. completed my research

Cons: UI can be improved.More visibility can be given to the product by marketing.I found it first in a quora post.

Overall: Completing my masters thesis

Easy to make your own survey for College Capstone project.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I tried several survey tools, all of them were difficult to use. Zoho was simple to navigate, make the survey, aend the survey, and gather all the data needed for the research.

I have been using Zoho for my Dissertation and it worked perfectly.

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoho is very easy to use. In addition, they have ver good features that help you to perform a good survey. The report looks amazing.

Cons: Maybe it would be great to be free for students or cheaper.

Perfect and fully functional data collection tool for our purposes.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is an easy to use tool. Creating surveys is intuitive. The flexibility in response options is impressive. I haven't had much time to assess the reporting but I have confidence it is excellent as well.

Cons: So far, I have no complaints. I would have liked the trial period to be a little longer as I haven't been able to gain much buy in to date.

User friendly and brilliant report set up

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The set up was really user friendly and the templates were well designed. I would definitely recommend this to fellow work associates.

Cons: It would be great if this was a free application. I would gladly advertise this brilliant product, best survey application to date!!!

Overall: Easy to use, reports are effortless.

Experience with Zoho

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is user-friendly and affordable. It allows a good number of questions per survey even for the free version.

Cons: It not as well advertised as survey monkey yet it has features that greatly rival those of survey monkey.

It was really great.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how the surveys were easy to access and easy to make. I also like how I did not like to worry about making an account.

Cons: One of the only issues that I have with the website is the customizability of the survey templates.,

So far so good!

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoho Survey is super easy to use. We are excited that it integrates with Zoho CRM. There are many great question types to choose from.

Was easy to navigate and use! Helped to create useful survey with intensive questionnaire

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has a lot of additional functions and possible customization of survey templates. Easy and quick to create desirable surveys.

Cons: It has some default when customizing survey Theme - when you slide on choices they turn white, which is quite irritating for the replier who wants to see the answer

Easy to use and customize survey

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customization of the survey (allows you to use a logo,different types of questions) question logic(you can build a logic for each question depending on the answer of the previous one) customizable summary report

Cons: the free trial period is too short, I wasn't able to get all the responses for my 1st survey with that time. I couldn't set up an email notification when a new person fills the survey

Easy to use,enjoyable !

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to see results.You can make your survey very person and or professional.Step by step guide is easy to use.

Cons: The limit time factor meant not all requested had a chance to do survey.So an additional startup and chase was required for all to do.

Overall: Easy to use,nice results.

Easy to use, easy integration,

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: flexibility to make changes about images or themes. Easy to understand the way to use. I like the view for our clients.

Cons: Even is not a so expensive, maybe cost is little bit high. Saves is not much about yearly pay is bit. please improve your plans.

Overall: Applications is so diverse, depends the way of use.
For us has been as a plus for our clients

review

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it is easy to use and the results are tallied up into a pie graph so you can clearly tell what the results of the survey are.

Cons: I need a longer trial, using it for a school project. but am definitely thinking about upgrading and paying

Experience has been good to saythe least

Sep 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: easy to use cloud services access anytime anywhere on any device Self-analysis model for surveys fill surveys online as well as offline with pdf copies

Cons: always asking for upgrades there are no cons as of such as I have only been using it for surveys and not alll applications so cant comment much

Easy like sunday morning

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It¿s very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment.

Cons: The one thing that comes to mind has to do with embedding the survey in our website. When embedding the survey there¿s no way to limit people from completing the survey multiple times

I'm relatively new to Zoho survey but it didn't stop me from doing great stuff already

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Survey is very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment

Cons: To be fair their's nothing that directly comes to mind. One thin I'm have been struggling with is how to control access when embedding the survey in our webste

So far, so good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use, anyone in your organisation could easily pick this up. Also, the Zoho surveys offer your way more features than other survey companies.

Cons: I wish that I could change to formatting of the numbering. When you open our survey on a phone, you have to scroll all the way over.

Love Zoho Survey Great Features and easy to use

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and has great features! Love the ability to customize and easily share survey with users.

I was easy to create the survey and handle it. The functions are very useful and easy to use

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy simple and good bor businesses
functions are useful
the user experience was good and any one can work on the survey

Cons: not supporting arabic language, around 80% the problem was the charecters are not positioned properly on the page once you post the survey

Overall: now i can understand my customers needs and why they are leaving us
also i undersatand what kind of training i have to prepare for my team of employees to overcome the waknesses

Easy to use

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: it was good because it was easy to set up and it has also been easy for people to complete the survey

Cons: the fact that once my survey was up I only had a couple of days before I had to pay to keep it up for as long as I needed it

Right now im using it because it game the opportunity to do my survey for free

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, friendly it has different templates in order to fulfill my needs good look and feel gives you a group of reports you can use on for monitoring the information

Cons: Zoho Survey is not cheap and gives you less days to use for free.

Excellent, so easy to use

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity, its easy to use. Has every option that one needs. Its easy to integrate with zoho crm. It has also saved us a lot of money by enabling us to work with less staff.

Cons: Limited background template layouts. Cant control tile layout. Surveys don't have file folders it makes it hard to locate older surveys.

Overall: We are able to tie surveys into our website, email, text messages, etc...

Great tool for survey with branch logic

Aug 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. The tool is intuitive and it is very easy to adjust
2. There are great possibilities for branding
3. Results can be exported in different formats

Cons: 1. The Design is little bit outdated, not that beautiful as Typeform, for example
2. When there are great possibilities for branding the survey, there are no possibilities for beautiful visualization of results. So there is need to use another tool.

Overall: Using the tool, helped me to conduct a survey for the clients as we didn't have a build in tool.

It is awesome and easy to use! I highly recommended !

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease and simple UI
Great email support.
Over all I'm satisfied with all the experience I have got since last few days. Highly recommended

Cons: I want to explore more themes for survey.

There are limited themes and need to utilize from them itself. No other options available.

No Radio button option available but it is manageable with multiple choices

Convenient and without any worries

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The easy functionality along with the free trial available for ten days. This was pretty much what I was looking for in terms of functionality.

Cons: The aesthetics could have probably been better. Also certain types of questions could have ben accommmodated. Live survey incorporation would be something to look forward to I suppose.

Top Dog for Surveying your Clients

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed.

Cons: The only con that I can muster is the price. I really only need the site for a trial and I would like more responses without having to go annual. If the this product works well for me then I would consider going annual.

Intuitive...flexible

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really liked the ease with which I could create, test and edit the survey. The link to google docs is invaluable to me.

Cons: At first the appearance was amateurish, but then I discovered how to add our brand logo which gave it a professional look.

Overall: Accurate useful, data because the target audience response rate was exceptionally high.

Intuitive, Flexible

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of creating, previewing and editing. The variety of information gathering formats and the ease with which I could test one versus another.

Cons: Disappointed initially with the appearance; however, discovered I could insert our brand logo which gave it the professional look we wanted.

It is a good application to make online surveys.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is user friendly and provides some good pre-set formats as well. The variety of scales is better than what others are offering.

Cons: Options should be included to adapt to advanced academic research as well. Currently offers basic marketing tools only.

Very good, useful app

Aug 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Plenty of creative ways to build a survey. Specially the drop down option with multiple choices allows for an appelative way for people to complete the survey.

Cons: Once the membership expires one should really maintain access to at least download the excel and PDF documents that contain the answers to the survey.

Great

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, love that it is free to use and has lots of features. The reports are pretty clear and useful.

Cons: I´m not sure if the reason why I can´t add the questions now is because the free trial is over... if that is the case then maybe it should be stated more clearly.

it was great as it is simple to use and stupid friendly. helps in gathering and analyzing data quick

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the instructions are very useful and user friendly. helps in collecting data and stratifying it.....

Cons: few of the important task requires an upgrade which is very frustrating. can give some freedom to its new users

Overall: data gathering and analysis

outstanding

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The general data reports, The graphs and charts are outstanding and the easy to convert to csv, worksheet and .pdf files features for further analysis.

Cons: More themes should be integrated, since the data are being used for different purposes, hence the survey should portray same

easy simple and very useful

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: good in user experience the tools are awesome you can use as much as you can of the available ready to use templates

Cons: i have face only one issue while writing my survey is that the program is not fully supporting Arabic language. especially when it comes to full stops question marks. it goes to the wrong side of the page

Easy to use, resourceful, helpful

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The monitoring allows me to see whats needed for the next steps in marketing as well as customer service and sales

Cons: It looks sort of basic and it wasnt a highlighted software...I kind of had to dig...also the free trail didnt allow additional users

So far so good. I don't think I'd pay $25 per month but it's good for short use.

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use. Surveys are pretty sell explanatory. Don't like that there is a minimum number of characters on this question. :-)

Cons: Would like the option to add on to a question. Like if it's a Yes/No/Maybe being able to add: if you answered YES please do X. Or, being able to have multiple answers within one question like:

Rate the following locations:
location 1 XXXX
location 2 XXXX
location 3 XXX

great, its user friendly and fin to use and the options available are plenty. it makes life simple..

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: the ease of use as it is very friendly. Provides various alternatives to choose from and helps in analyzing the data

Cons: the quality of the image that a user can add at the end of the survey is not good at all. tried everything but the picture is always distorted

Overall: data analysis and reading

My experience so far has been a great one.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is my first time creating a survey. Therefore, before starting I had to refer to the help section to gain insight into the different features and found that to be quite informative. Overall, I think that Zoho is very user friendly.

Cons: The available features didn't fully meet my requirement. As a result, I had to improvise a bit and make them work the best way possible.

Overall: I was able to create my questionnaire for free as part of the trial and become familiar with the software before deciding on whether I want to subscribe. Also, once the responses are submitted by the participants the software automatically converts them into charts and graphs. Thus, mitigating the need for additional work on my part.

Its been great and streamlined!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use all the tools are right on the screen and it even has rules so you can make questions hidden if another question has not been answered!

Cons: I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand

Great tool; easy to use

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use given great feature set. It was very easy to set up, create questions, invite others to edit and review before finalizing.

Streamlined, easy to use survey provider

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - simple
- intuitive
- all basic features offered
- ability to customize branding
- responsive customer support

Cons: I haven't had any issues with the product, nor do I have any complaints - it does everything it says on the tin

Excelent

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is easy, speed and versatil... it is very complete and portable... I would like this aplication..

Cons: very expense, if i am not is a enterprise than work every day es very expensive!!! howerver a one point for better it is interface frontend...

Easy to use, nice features and options to customize your surveys.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, options to customize with different themes and include important branding items (like company logo!) at no additional cost, unlike some others I've tried.

Cons: Would like to be able to move components around to make survey appear more balanced, visually pleasing - certain items are more 'fixed'.

Overall: Let me do a great test drive with the trial version. Will use it so seldom, wish pricing could be based on usage.

Great surveys!

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to customize survey questions. Many different options for answers, text, multiple choice, etc. Easy to add new questions and comments.

Cons: Haven't found a way to customize the survey background, fonts, etc., to fit in with our marketing campaign.

Good

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Quality, easy to use, great look, easy to create reports in few kind of file, especially in excel is very useful.

Cons: Don't have free trial, only 5 days. It is too short to use it properly. Could be longer not only 5 days.

Very easy to use software. Great handling and a big variety of creation tools.

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoho has an easy and quick handling. It only took me an hour to understand the tools and how to use them.

Cons: That the free trial is limited, other comparable products offer a free use and practice without time limitations.
Demo video was very long. This way it seemed way more boring than it should/has to be. It's a great product. You may want to consider having a fast learner and slow learner version of it.

Great app

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Offline service is great. It's easy to use, easy to set, many kinds of questions to choose from, its cheap.

Cons: The interface could be better, so it's presented in a more aesthetical way to the customer. Everything else is perfect.

Fairly user friend.

Jul 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Like the fact that there are templates. Helped me get started. The online application is being used for debriefing my mission trip, not for business. The ability to rate and upload pictures is excellent.

Cons: Uploading pictures (the size is a challenge). Syncing is kind of random. Templates should be a little more customizeable.

I used zoho for a school project and loved how easy it was to use!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It was so easy to use...I was having trouble finding a website that could help me build a survey for a research project but Zoho was by far the easiest and most impressive site! I will definitely be recommending it to my classmates from here on out.

Cons: I really couldn't find anything that I really didn't like. Everything is very easy to navigate. Maybe to have more suggestions on what to include in surveys. I felt kind of silly with some of my rating questions and would have loved for some professional suggestions.

Fantastic, easy product to use.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Simplicity in deployment and general use. Its a simple step by step process that allows anyone to create, deploy and gather information quickly.

Cons: Would like a simpler design interface. Currently you can only edit one question at a time. Would be easier if I could edit the entire survey at one time.

Everything in one place

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was amazed to realise that Zoho is a integrated system that combine everything from online data collection, to automatic data entry, to statistical analysis, the range of features provided makes Zoho Surveys a one-stop-shop that suites all requirements for students.

Cons: Pay info comes rather later and the payment modes are limited and excludes those with no access to online payment through cards

Overall: it is straightforward and goes beyond collecting data, to also analyse and export data to a number of formats

Everything in one place

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the rich features and user friendliness. It does not require higher IT skills on the side of the users.

Cons: limitations of trail version were not know early, I would love Zoho to include payment through bank since online payments is not available to everyone

A very user friendly app for building surveys!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Even if you know nothing about the survey software Zoho makes it easy for you to follow through and understand how to build your survey.

Cons: There need more options for month to month subscription. Also there should be more payment options for local users outside western countries or China to use (I'm talking about Africa here).

Easy to use

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I find the Reports are very good and being able to export to many different types of formats is helpful.

Cons: A little pricey I think for the service. I have to admit that the service is great and easy to use, just the price.

A good solid survey tool

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use / small learning curve. When I did have questions the support team was easy to contact and very helpful.

Cons: App is missing a few useful options even in the paid versions. Such as skipping question numbering within the survey. Wish there were more basic features such as exporting via spreadsheet and PDF in the free version.

Is good... Could be better

Jul 09, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Zoho Survey is easy to use in order to make the surveys and to look back at the responses. I found the survey editor easy to use.

Cons: I didn't like the fact that it is very costly to make a survey and that you had to subscribe and pay money in order to use it after the free trial, even when you are not using it for business or other money making surveys.

Excellent experience. Excellent customer service and a very good product.

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have looked at several survey programs both for ease of use and sophistication of the program. I found Zoho to be the best of the bunch, even better than several more well-known programs. It is very easy to construct the questions and as a person from the market research industry, the flexibility to construct questions and their logic is very good. It is not the most sophisticated software I have run into, but it is by far the best value considering price/performance.

Cons: What the best online survey programs have that I can't find in Zoho is the ability to call up the next question on the basis of an answer in the previous question. As far as I can tell, Zoho is a static survey program and the survey looks like a paper survey rather than a dynamic online survey. But - if you need a survey that looks like it could have been developed on paper, Zoho is the survey program for you. Since I am in a trial version, some functionality may not be available to me.

Overall: A well-constructed survey that does everything I need it to do with minimal learning curve.

Works well, plenty of options for detailed information

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use right out of the box. Small learning curve for my team. Support was very helpful with the few questions that came up.

Cons: App is missing a few options found in other software such as selective question numbering. We ask follow up essay questions for some questions, and these should not be numbered.