Zoho Survey

4.5 / 5 98 reviews

Who Uses This Software?

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business


Average Ratings

98 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
    See pricing details
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho.com/creator/automation.html
  • Founded 1996
  • India

About Zoho Survey

Zoho Survey is an easy to use online survey and questionnaire building software. We give you all the essential features to create surveys, distribute them and analyze the data you receive. Let the data guide you to smarter decisions.


Zoho Survey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

Zoho Survey Reviews Recently Reviewed!

Good

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My web designer recommended this to me. It is priced well and creates a great looking product. I was very satisfied in the end.

Cons: I don't have much experience in this field but I was able to use this software pretty easily but there were some issues a long the way. Had some trouble building the surveys.

Very pleased with service

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: very easy to update and change the formatting and content of survey. very good accessibility between platforms. very good organization and options to see answers and feedback.

Cons: having an "other" category messes up the whole thing, charts and numbers don't add up. maybe being able to remove other afterwards would be helpful. in order to make the numbers add up.

ready for our first of many surveys

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: seems pretty easy to use... worked in test mode now time to try it --- many features.. real-time into google sheets is a good way to get the data

Cons: i would like to be able to edit the google sheets template and i need to catch the users name/email not just an ip number in the collected data

Great Alternative to Survey Monkey

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Survey questions customizations Great Reporting If you are looking to do an internal or external survey, Zoho is for you.

Zoho Survey

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The different kind of questions to build your survey. You have many options to choose from, which makes your questionnaire interactive.

Cons: You cannot send customized feedback after someone answers the survey. Based on the answers provided, a short feedback could be sent.

Encuesta de baja

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy, friendly and usuable app to build a survey. Sinchronicity with another zoho software. Make a survey, to send a survey to customers easy. We get a important information to know that customers need and let us design and make improve our services.

Cons: would like was in spanish, and maybe another interface more smart. Too simple design, I can not insert another themes, or it is difficult to insert in first monents.

AT LAST FOUND A GOOD SURVEY SITE

Sep 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: The site is very easy to use. I woul like to reccomend as all features are there which were desired by myself for my survey till now. I had prepared my survey easily with diffrent options.

Cons: The problem that i faced was in changing the question type in editing option. I had to delete the question and then to insert new question as desired type. star rating in row with different ranking was not able to locate.

Excellennt and recommended

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: This is an intuitive survey builder. I particularly like the ease with which I could preview the survey and then return to edit mode. First time I used it, I got exceptionally high response rate from my target audience. It is very easy to copy and modify existing survey to similar yet different topic. its quick and easy to use, and works really well on mobile as well as laptop

I really felt Zoho Survey was easy to use for a clean cut simple survey.

Sep 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I was looking for an inexpensive, easy to use survey software and after searching many others, I chose Zoho Survey. I liked the easy to use templates and my end result!

Cons: I found it a bit confusing on how to share or publish my survey. I was able to "publish" my report upon creation of my survey but the second time I logged in, I could not find the "publish" option.

Great Experience in creating questionnaire

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup questions in no time. I have used other survey option available freely online but not good as Zoho

Cons: The question creating options can be more so that anyone can make easy answerable questions to get data online

Found Zoho by Lucky Accident

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a well thought out software that grows and adapts to your company needs. I began using the CRM tool to reduce cost from a pushy competitor and I could not believe how many tools were available. Great for any small to medium business.

Cons: I wish I had discovered this sooner. Before Zoho survey, and CRM, I used various software and had to keep track across multiple platforms that were not communicating with each other. This solves all those issues.

Easy to use

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Love the formatting of the graphs and data post survey. Very intuitive to read and share with colleagues.

Cons: Wish that it was more affordable. A little better instructions on setup and choices for surveys and setup.

Very easy to use. Create surveys in very little time.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: I love the ease of use and the large amount of ways you can query the survey results. Nice field types. I was able to create a nice survey with questions that appear based on how the user answers the questions.

Cons: None, but I would like to see the Deluge scripting added for more fine tuning of the way the surveys can be manipulated based on how the questions are answered. I would also like to see the ability to add sections and page breaks. Zoho Forms has the option to save the form and let the user resume with that form later. These features would be a nice for Zoho Survey and also Zoho Forms. Note: The competing software also does not have these features but since Zoho is the best, why not make it even better?

Zoho is easy to use and we can customize a Survey with a lot of options.

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The possibility to test the "Entreprise version" are the most important aspects that convinced us to use Soho Survey.

Cons: Maybe the design is a little oudated. I would like to include a comment option in the simple stars rating too. I

Overall: It's easy to use and it allows customize your survey a lot.

Easy to use survey software

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of setting up the survey. It allows clear multiple answers and gives a good detailed report.

A must use if you use Zoho CRM

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients

Cons: Could be less expensive because Im not a heavy user but need more questions than the free version should discount if using other CRM apps

Easy,Useful with lot of feautures .

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: options for different question types.Better than competitors.Thank you for the trial version. completed my research

Cons: UI can be improved.More visibility can be given to the product by marketing.I found it first in a quora post.

Overall: Completing my masters thesis

Easy to make your own survey for College Capstone project.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I tried several survey tools, all of them were difficult to use. Zoho was simple to navigate, make the survey, aend the survey, and gather all the data needed for the research.

Perfect and fully functional data collection tool for our purposes.

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an easy to use tool. Creating surveys is intuitive. The flexibility in response options is impressive. I haven't had much time to assess the reporting but I have confidence it is excellent as well.

Cons: So far, I have no complaints. I would have liked the trial period to be a little longer as I haven't been able to gain much buy in to date.

User friendly and brilliant report set up

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The set up was really user friendly and the templates were well designed. I would definitely recommend this to fellow work associates.

Cons: It would be great if this was a free application. I would gladly advertise this brilliant product, best survey application to date!!!

Overall: Easy to use, reports are effortless.

Experience with Zoho

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is user-friendly and affordable. It allows a good number of questions per survey even for the free version.

Cons: It not as well advertised as survey monkey yet it has features that greatly rival those of survey monkey.

It was really great.

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how the surveys were easy to access and easy to make. I also like how I did not like to worry about making an account.

Cons: One of the only issues that I have with the website is the customizability of the survey templates.,

So far so good!

Sep 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho Survey is super easy to use. We are excited that it integrates with Zoho CRM. There are many great question types to choose from.

Was easy to navigate and use! Helped to create useful survey with intensive questionnaire

Sep 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It has a lot of additional functions and possible customization of survey templates. Easy and quick to create desirable surveys.

Cons: It has some default when customizing survey Theme - when you slide on choices they turn white, which is quite irritating for the replier who wants to see the answer

Easy to use and customize survey

Sep 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Customization of the survey (allows you to use a logo,different types of questions) question logic(you can build a logic for each question depending on the answer of the previous one) customizable summary report

Cons: the free trial period is too short, I wasn't able to get all the responses for my 1st survey with that time. I couldn't set up an email notification when a new person fills the survey

Easy to use,enjoyable !

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to see results.You can make your survey very person and or professional.Step by step guide is easy to use.

Cons: The limit time factor meant not all requested had a chance to do survey.So an additional startup and chase was required for all to do.

Overall: Easy to use,nice results.

Easy to use, easy integration,

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: flexibility to make changes about images or themes. Easy to understand the way to use. I like the view for our clients.

Cons: Even is not a so expensive, maybe cost is little bit high. Saves is not much about yearly pay is bit. please improve your plans.

Overall: Applications is so diverse, depends the way of use.
For us has been as a plus for our clients

review

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is easy to use and the results are tallied up into a pie graph so you can clearly tell what the results of the survey are.

Cons: I need a longer trial, using it for a school project. but am definitely thinking about upgrading and paying

Experience has been good to saythe least

Sep 03, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use cloud services access anytime anywhere on any device Self-analysis model for surveys fill surveys online as well as offline with pdf copies

Cons: always asking for upgrades there are no cons as of such as I have only been using it for surveys and not alll applications so cant comment much

Easy like sunday morning

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It¿s very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment.

Cons: The one thing that comes to mind has to do with embedding the survey in our website. When embedding the survey there¿s no way to limit people from completing the survey multiple times

I'm relatively new to Zoho survey but it didn't stop me from doing great stuff already

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Survey is very easy to use and offers great functionality. It allowed me to do anything I could think of in terms of types of questions and deployment

Cons: To be fair their's nothing that directly comes to mind. One thin I'm have been struggling with is how to control access when embedding the survey in our webste

So far, so good.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is easy to use, anyone in your organisation could easily pick this up. Also, the Zoho surveys offer your way more features than other survey companies.

Cons: I wish that I could change to formatting of the numbering. When you open our survey on a phone, you have to scroll all the way over.

Love Zoho Survey Great Features and easy to use

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It is easy to use and has great features! Love the ability to customize and easily share survey with users.

I was easy to create the survey and handle it. The functions are very useful and easy to use

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
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Pros: easy simple and good bor businesses
functions are useful
the user experience was good and any one can work on the survey

Cons: not supporting arabic language, around 80% the problem was the charecters are not positioned properly on the page once you post the survey

Overall: now i can understand my customers needs and why they are leaving us
also i undersatand what kind of training i have to prepare for my team of employees to overcome the waknesses

Easy to use

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: it was good because it was easy to set up and it has also been easy for people to complete the survey

Cons: the fact that once my survey was up I only had a couple of days before I had to pay to keep it up for as long as I needed it

Right now im using it because it game the opportunity to do my survey for free

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: easy to use, friendly it has different templates in order to fulfill my needs good look and feel gives you a group of reports you can use on for monitoring the information

Cons: that is not cheap and gives you less days to use for free,.

Excellent, so easy to use

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simplicity, its easy to use. Has every option that one needs. Its easy to integrate with zoho crm. It has also saved us a lot of money by enabling us to work with less staff.

Cons: Limited background template layouts. Cant control tile layout. Surveys don't have file folders it makes it hard to locate older surveys.

Overall: We are able to tie surveys into our website, email, text messages, etc...

Great tool for survey with branch logic

Aug 22, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. The tool is intuitive and it is very easy to adjust
2. There are great possibilities for branding
3. Results can be exported in different formats

Cons: 1. The Design is little bit outdated, not that beautiful as Typeform, for example
2. When there are great possibilities for branding the survey, there are no possibilities for beautiful visualization of results. So there is need to use another tool.

Overall: Using the tool, helped me to conduct a survey for the clients as we didn't have a build in tool.

It is awesome and easy to use! I highly recommended !

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease and simple UI
Great email support.
Over all I'm satisfied with all the experience I have got since last few days. Highly recommended

Cons: I want to explore more themes for survey.

There are limited themes and need to utilize from them itself. No other options available.

No Radio button option available but it is manageable with multiple choices

Convenient and without any worries

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The easy functionality along with the free trial available for ten days. This was pretty much what I was looking for in terms of functionality.

Cons: The aesthetics could have probably been better. Also certain types of questions could have ben accommmodated. Live survey incorporation would be something to look forward to I suppose.

Top Dog for Surveying your Clients

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed.

Cons: The only con that I can muster is the price. I really only need the site for a trial and I would like more responses without having to go annual. If the this product works well for me then I would consider going annual.

Intuitive...flexible

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked the ease with which I could create, test and edit the survey. The link to google docs is invaluable to me.

Cons: At first the appearance was amateurish, but then I discovered how to add our brand logo which gave it a professional look.

Overall: Accurate useful, data because the target audience response rate was exceptionally high.

Intuitive, Flexible

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: Ease of creating, previewing and editing. The variety of information gathering formats and the ease with which I could test one versus another.

Cons: Disappointed initially with the appearance; however, discovered I could insert our brand logo which gave it the professional look we wanted.

It is a good application to make online surveys.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and provides some good pre-set formats as well. The variety of scales is better than what others are offering.

Cons: Options should be included to adapt to advanced academic research as well. Currently offers basic marketing tools only.

Very good, useful app

Aug 14, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
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Pros: Plenty of creative ways to build a survey. Specially the drop down option with multiple choices allows for an appelative way for people to complete the survey.

Cons: Once the membership expires one should really maintain access to at least download the excel and PDF documents that contain the answers to the survey.

Great

Aug 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use, love that it is free to use and has lots of features. The reports are pretty clear and useful.

Cons: I´m not sure if the reason why I can´t add the questions now is because the free trial is over... if that is the case then maybe it should be stated more clearly.

it was great as it is simple to use and stupid friendly. helps in gathering and analyzing data quick

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the instructions are very useful and user friendly. helps in collecting data and stratifying it.....

Cons: few of the important task requires an upgrade which is very frustrating. can give some freedom to its new users

Overall: data gathering and analysis

outstanding

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The general data reports, The graphs and charts are outstanding and the easy to convert to csv, worksheet and .pdf files features for further analysis.

Cons: More themes should be integrated, since the data are being used for different purposes, hence the survey should portray same

easy simple and very useful

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: good in user experience the tools are awesome you can use as much as you can of the available ready to use templates

Cons: i have face only one issue while writing my survey is that the program is not fully supporting Arabic language. especially when it comes to full stops question marks. it goes to the wrong side of the page

Easy to use, resourceful, helpful

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The monitoring allows me to see whats needed for the next steps in marketing as well as customer service and sales

Cons: It looks sort of basic and it wasnt a highlighted software...I kind of had to dig...also the free trail didnt allow additional users

So far so good. I don't think I'd pay $25 per month but it's good for short use.

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Ease of use. Surveys are pretty sell explanatory. Don't like that there is a minimum number of characters on this question. :-)

Cons: Would like the option to add on to a question. Like if it's a Yes/No/Maybe being able to add: if you answered YES please do X. Or, being able to have multiple answers within one question like:

Rate the following locations:
location 1 XXXX
location 2 XXXX
location 3 XXX

great, its user friendly and fin to use and the options available are plenty. it makes life simple..

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the easy of use as it is stupid friendly . provides various alternatives to choose from and helps in analyzing the data

Cons: the quality of image that a user can add at the end of the survey is not good at all. tried everything bu the picture is always distorted

Overall: data analysis and reading

My experience so far has been a great one.

Aug 01, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is my first time creating a survey. Therefore, before starting I had to refer to the help section to gain insight into the different features and found that to be quite informative. Overall, I think that Zoho is very user friendly.

Cons: The available features didn't fully meet my requirement. As a result, I had to improvise a bit and make them work the best way possible.

Overall: I was able to create my questionnaire for free as part of the trial and become familiar with the software before deciding on whether I want to subscribe. Also, once the responses are submitted by the participants the software automatically converts them into charts and graphs. Thus, mitigating the need for additional work on my part.

Its been great and streamlined!

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use all the tools are right on the screen and it even has rules so you can make questions hidden if another question has not been answered!

Cons: I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand

Great tool; easy to use

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use given great feature set. It was very easy to set up, create questions, invite others to edit and review before finalizing.

Streamlined, easy to use survey provider

Jul 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - simple
- intuitive
- all basic features offered
- ability to customize branding
- responsive customer support

Cons: I haven't had any issues with the product, nor do I have any complaints - it does everything it says on the tin

Excelent

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy, speed and versatil... it is very complete and portable... I would like this aplication..

Cons: very expense, if i am not is a enterprise than work every day es very expensive!!! howerver a one point for better it is interface frontend...

Easy to use, nice features and options to customize your surveys.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, options to customize with different themes and include important branding items (like company logo!) at no additional cost, unlike some others I've tried.

Cons: Would like to be able to move components around to make survey appear more balanced, visually pleasing - certain items are more 'fixed'.

Overall: Let me do a great test drive with the trial version. Will use it so seldom, wish pricing could be based on usage.

Great surveys!

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to customize survey questions. Many different options for answers, text, multiple choice, etc. Easy to add new questions and comments.

Cons: Haven't found a way to customize the survey background, fonts, etc., to fit in with our marketing campaign.

Good

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Quality, easy to use, great look, easy to create reports in few kind of file, especially in excel is very useful.

Cons: Don't have free trial, only 5 days. It is too short to use it properly. Could be longer not only 5 days.

Very easy to use software. Great handling and a big variety of creation tools.

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoho has an easy and quick handling. It only took me an hour to understand the tools and how to use them.

Cons: That the free trial is limited, other comparable products offer a free use and practice without time limitations.
Demo video was very long. This way it seemed way more boring than it should/has to be. It's a great product. You may want to consider having a fast learner and slow learner version of it.

Great app

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Offline service is great. It's easy to use, easy to set, many kinds of questions to choose from, its cheap.

Cons: The interface could be better, so it's presented in a more aesthetical way to the customer. Everything else is perfect.

Fairly user friend.

Jul 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Like the fact that there are templates. Helped me get started. The online application is being used for debriefing my mission trip, not for business. The ability to rate and upload pictures is excellent.

Cons: Uploading pictures (the size is a challenge). Syncing is kind of random. Templates should be a little more customizeable.

I used zoho for a school project and loved how easy it was to use!

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to use...I was having trouble finding a website that could help me build a survey for a research project but Zoho was by far the easiest and most impressive site! I will definitely be recommending it to my classmates from here on out.

Cons: I really couldn't find anything that I really didn't like. Everything is very easy to navigate. Maybe to have more suggestions on what to include in surveys. I felt kind of silly with some of my rating questions and would have loved for some professional suggestions.

Fantastic, easy product to use.

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simplicity in deployment and general use. Its a simple step by step process that allows anyone to create, deploy and gather information quickly.

Cons: Would like a simpler design interface. Currently you can only edit one question at a time. Would be easier if I could edit the entire survey at one time.

Everything in one place

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was amazed to realise that Zoho is a integrated system that combine everything from online data collection, to automatic data entry, to statistical analysis, the range of features provided makes Zoho Surveys a one-stop-shop that suites all requirements for students.

Cons: Pay info comes rather later and the payment modes are limited and excludes those with no access to online payment through cards

Overall: it is straightforward and goes beyond collecting data, to also analyse and export data to a number of formats

Everything in one place

Jul 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the rich features and user friendliness. It does not require higher IT skills on the side of the users.

Cons: limitations of trail version were not know early, I would love Zoho to include payment through bank since online payments is not available to everyone

A very user friendly app for building surveys!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even if you know nothing about the survey software Zoho makes it easy for you to follow through and understand how to build your survey.

Cons: There need more options for month to month subscription. Also there should be more payment options for local users outside western countries or China to use (I'm talking about Africa here).

Easy to use

Jul 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I find the Reports are very good and being able to export to many different types of formats is helpful.

Cons: A little pricey I think for the service. I have to admit that the service is great and easy to use, just the price.

A good solid survey tool

Jul 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use / small learning curve. When I did have questions the support team was easy to contact and very helpful.

Cons: App is missing a few useful options even in the paid versions. Such as skipping question numbering within the survey. Wish there were more basic features such as exporting via spreadsheet and PDF in the free version.

Is good... Could be better

Jul 09, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoho Survey is easy to use in order to make the surveys and to look back at the responses. I found the survey editor easy to use.

Cons: I didn't like the fact that it is very costly to make a survey and that you had to subscribe and pay money in order to use it after the free trial, even when you are not using it for business or other money making surveys.

Excellent experience. Excellent customer service and a very good product.

Jul 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have looked at several survey programs both for ease of use and sophistication of the program. I found Zoho to be the best of the bunch, even better than several more well-known programs. It is very easy to construct the questions and as a person from the market research industry, the flexibility to construct questions and their logic is very good. It is not the most sophisticated software I have run into, but it is by far the best value considering price/performance.

Cons: What the best online survey programs have that I can't find in Zoho is the ability to call up the next question on the basis of an answer in the previous question. As far as I can tell, Zoho is a static survey program and the survey looks like a paper survey rather than a dynamic online survey. But - if you need a survey that looks like it could have been developed on paper, Zoho is the survey program for you. Since I am in a trial version, some functionality may not be available to me.

Overall: A well-constructed survey that does everything I need it to do with minimal learning curve.

Works well, plenty of options for detailed information

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use right out of the box. Small learning curve for my team. Support was very helpful with the few questions that came up.

Cons: App is missing a few options found in other software such as selective question numbering. We ask follow up essay questions for some questions, and these should not be numbered.

Great software

Jul 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easily modifiable, easy view of reports and statistics section, a survey can be built up very fast

Cons: Not able to share the template to other users, other designs we are not able to add

Really easy to create and publish Surveys

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The automatic creation of charts as respondents complete the survey is an amazing feature as it cuts the job of exporting the data into other formats like excel and run the analysis.

Cons: There is not much to say as a weakness of this platform. I think the the Zoho CRM integration should be in the free plan

Overall: We get our service better and better every day

Easy to create your own survey, customize it, and send it.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features all exactly what you need, and also you can customize your survey so you can brand and colour it. Answers are presented in a summary, so you can quickly analyse your scope

Cons: Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool

Great ease of use with easy CRM integration

Jul 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best feature that we found in Zoho survey was how easy it is to setup with Zoho CRM and program automatic emails for different client accounts. Plus once they respond to the survey their responses are recorded directly in Zoho CRM which makes organizing customer data super easy.

I like Zoho for its easy to use and make me to enjoy my surveys.

Jul 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The automatic creation of charts as respondents complete the survey is an amazing feature as it cuts the job of exporting the data into other formats like excel and run the analysis.

Cons: There is not much I can say as a weakness for now, however continuous improvement to make customer experience more memorable is key for sustainable growth of Zoho.

Create your own survey for site and your business

Jun 16, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The survey method for creating your own survey for most own business and your thoughts and you new innovations.

Cons: In Zoho survey methods is not so easy so we can't say it user friendly. that way normal user can't use directly

Fantastic and affordable option for taking surveys and feedback

Dec 05, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We use this or taking surveys on our upcoming product releases and using that feedback to make our product better. Great tool and affordable

Steve CEO/ FOUNDER

Sep 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The simplicity and time saving attributes are priceless tools with this. I am not a high tech guy. Thus, user friendly is a big deal for me!

Did 2 surveys the first afternoon

Apr 27, 2014
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Zoho surveys was quite easy to self-train with, and I had 1 70-question survey done in several hours, and another 12-question survey done in about 30 minutes. I like the reports tools better than the survey system on Constant Contact (my only other survey experience).

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Sep 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Likely

Sep 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Likely

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jul 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Jul 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jul 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 07, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Value for Money

Oct 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money