# Zoho Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Survey the right Survey solution for you? Explore 451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131426/Zoho-Survey/reviews --- Zoho Survey 4.6 (451) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Survey Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews NC Nissam C AdminAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “I found the logic and branching features useful for creating more dynamic and targeted questionnaires.“ May 17, 2026 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I put the questions into the editing box and discovered that multiple answer specifications are not supported.“ January 1, 2025 Dylan C marketingFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the information and understanding it is more detailed and this helps to make decisions based on the information received from the surveys.“ July 17, 2024 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either.“ January 1, 2025 HC Hadi C Senior AssociatesFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast.“ June 16, 2025 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Inadequate customer support Although third party integration is offered, it sometimes create issues“ June 6, 2025 NC Nissam C AdminAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “In addition, it integrates well with other tools and provides good data export options.“ May 17, 2026 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Additionally it may look outdated because of its survey design and layout“ June 6, 2025 ## Showing most helpful reviews Showing 1-25 of 451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel I. Founder and CEO Internet Used the software for: 1-2 years ### "Advanced online Survey tool" June 23, 2024 5.0 provides advanced question types, flexibility and customizations. Pros If you have a Zoho Account, you can easily create a that can be embedded in your web apps or shareable by link. Cons Has limit of 100 surveys on the free plan. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing Zoho Survey Zoho is easy to setup. Customer support can chat with you all day via WhatsApp and phone call. Review Source Raksha S. Business Operations Analyst Marketing and Advertising Used the software for: 1-2 years ### "Uncovering the Power of Zoho Survey: A Comprehensive Review" February 1, 2023 5.0 Overall, is a well-rounded survey tool that provides a good balance of features, ease of use, and affordability. It has a user-friendly interface and offers a wide range of customization options, making it accessible for businesses of all sizes. The advanced reporting and analysis capabilities are particularly strong, as are the integrations with other Zoho apps. Pros User-friendly interface: is easy to use and navigate, even for non-technical users.Customization options: Zoho Survey offers a wide range of customization options, allowing users to create surveys that match their brand identity and goals.Advanced reporting and analysis: Zoho Survey provides detailed reports and analysis of survey results, which can be helpful for making informed decisions.Integrations with other Zoho apps: Zoho Survey integrates with other Zoho apps, such as Zoho CRM and Zoho Campaigns, making it easy to manage survey data within a larger suite of tools.Affordable pricing: Zoho Survey offers affordable pricing options, making it accessible for businesses of all sizes.Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service. Cons Limited customization options for free users: The free version of has limited customization options, making it less flexible for those on a tight budget.Limited question types: Zoho Survey has a limited number of question types, which may not meet the needs of more advanced users.No offline data collection: Zoho Survey does not allow for offline data collection, making it less useful for surveys in areas with limited internet connectivity.Steep learning curve: While Zoho Survey is user-friendly, it may have a steep learning curve for those new to survey tools and data analysis. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) provides more options compared to Google Forms Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 2+ years ### "Mediocre Survey Builder" December 17, 2023 3.0 It is fine to use on a low scale and low performing surveys but it fails against other survey tools available. Pros It is already integrated into Zoho CRM and can update natively contact information without any extra API connections. It has unique ways to integrate into Zoho ecosystem. Cons It would only work with Zoho or really hard to use otherwise. Additional features need to be created manually and with Zoho in mind. Review Source RH Rezaul H. Supervisor, Field Research Research Used the software for: 1-2 years ### "Setup of data collector was flawless" June 17, 2025 5.0 Pros I enjoyed creating adaptive surveys with the genius logic flow through Zoho. It allowed me to inquire follow-up questions only when a respondent reached particular answers and my surveys felt natural and like a conversation. Cons Saving logic rules got glitched or reset itself so I had to go over every condition to make sure I did not cut under a question that is important. Review Source Response from Zoho July 14, 2025 We’re so glad the logic flow helped your surveys feel more natural and engaging—exactly what we aim for. We're sorry about the issue with logic rules not saving properly; we're digging deeper into this to prevent it from disrupting your workflow again. In the meanwhile, please connect with us at feedback@zohosurvey.com so we can assist you better. aI afet I. General Director Management Consulting Used the software for: 1-2 years ### "A tool that works for surveys in remote teams" June 10, 2025 5.0 Pros Whenever I conduct surveys with groups or for my clients, I depend on for the best results. I do not have to send back multiple emails to get the important feedback I need. Cons One disadvantage with using matrix questions was that scoring was limited. It became necessary to find a way to give responses in a grid layout numerical values. Review Source Response from Zoho July 14, 2025 Thank you for trusting Zoho Survey for your client work, Afet I. It really means a lot to us and this is what we strive for. We’d like to know more about your experience using scoring in matrix questions and want to make your experience smoother. Please reach us at feedback@zohosurvey.com so our experts can dive deep into it. PP Pritam P. Early Childhood Educator Education Management Used the software for: 2+ years ### "Simple surveys, powerful insights and easy interaction." November 26, 2024 5.0 helps me gather valuable feedback from our customers and employees. It's much more efficient and professional than trying to create surveys with spreadsheets or email. Pros makes creating and sending surveys incredibly easy. The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact information I need. I also appreciate how easy it is to analyze the results with clear charts and reports. Cons While offers a lot in its free plan, some advanced features require a paid subscription. Review Source JM Jean M. System Engineer Machinery Used the software for: 2+ years ### "Gave me flexibility for employee satisfaction surveys" June 2, 2025 5.0 Pros has helped me to launch structured surveys for internal assessments as well as for customer feedback. The built in analytics allowed me to filter responses and I could set up scoring based evals without having to learn formulas. Cons The thing that did bug me was the real time response syncing took time when surveys are shared cross channel. Review Source Response from Zoho July 14, 2025 Hey Jean, thanks much for sharing your feedback on Zoho Survey! We’re happy to know that the analytics and scoring worked well for your assessments. We’ll definitely look into the cross-channel sync delay you mentioned. ES Ellie S. Marketing Consultant Information Technology and Services Used the software for: 6-12 months ### "Useful if using Zoho, but overall outdated" April 16, 2025 4.0 Pros I liked that it was already integrated in my CRM tool for easy tracking Cons I disliked pretty much everything else - I find Zoho very outdated Review Source Response from Zoho April 17, 2025 Hi Ellie S, Thank you for your feedback! We’re glad to hear our Zoho CRM integration has been useful for tracking—it’s an integration many of our customers love, and we’re always working to enhance the rest of the experience as well. Since you mentioned some areas could be improved, we’d truly value any additional details you’d be open to sharing. Reach us at feedback@zohosurvey.com—we’d love to hear more! We appreciate you taking the time to review us. SN Samuel N. Marketing Manager Broadcast Media Used the software for: 2+ years ### "A Brilliant Survey Tool. Living Zoho Survey Dreams. " December 16, 2024 5.0 Pros I like how it's simple to create surveys and Q&A with . Again, it is simple to track and analyze survey responses using this tool. It has a clean and user-friendly interface. Cons I'm yet to find anything that is challenging with . Review Source JS John S. New Business Specialist Automotive Used the software for: Less than 6 months ### "Surveys with ease with Zoho Survey" April 9, 2025 5.0 After using Zoho Mail for a few months, I decided to try . Overall, I am satisfied with my experience with Zoho Survey. It has been user friendly, easy to customize, and very cost effective Pros is cost effective and user friendly, it is simple and easy to navigate. Cons lacks customization options for free users. Review Source Response from Zoho April 11, 2025 Hey John, we really appreciate your thoughtful review and are glad that Zoho Survey’s ease of use and affordability have been valuable to you. While our free plan focuses on core functionality, we’d love to hear more about your customization needs—our team is happy to assist and explore possibilities with you. Feel free to reach us at feedback@zohosurvey.com VR Verified Reviewer Product Manager Retail Used the software for: 6-12 months ### "Userfriendly Survey Tool" August 27, 2019 4.0 Overall, we have been able to work on getting data collection process simpler and user friendly. We hope to use such features in future with more and more interesting scenarios with advanced Zoho technology options. Pros Dear All, I liked the features, which are good, user friendly and easy to use. While for the initial days I felt the tool looked a little tricky to use, it was quite intuitive and could use it in a more efficient manner. Hope to see this tool introduce more and more features, which are more relevant to address our business use cases. Cons In some instances, such as matrix drop down etc, I felt certain customizations were not possible or were difficult to use. So, I am hoping that if these areas also we could work effortlessly I would be a great boon for us. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey I felt was cost effective, while still providing the key features we required. While some features we compromised, the value we get is still on par with our requirements. So we are happy and look forward to new advanced product roadmap from the Zoho Survey Team! Review Source BY Bashea Y. Labratory Processor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zoho Survey" April 24, 2025 5.0 Pros is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates! Cons We love that is catered to everyone on our teams; whether you are a college student, business person or an artist Zoho can work for you! Review Source Response from Zoho July 14, 2025 Hi Bashea Y, thanks much for the shout out on Zoho Survey’s ease of use and question types! We’re happy to hear it’s working well for your entire team—students, professionals, creators, and everyone in between. Your feedback motivates us to keep refining tools that make surveys simpler and more accessible. It truly means a lot! If there’s anything that you need our help with, you can reach us at feedback@zohosurvey.com CEO Cajetan Emeka O. Researcher Education Management Used the software for: 1-2 years ### "easy to set up with good templates to start with" November 21, 2024 5.0 Pros It is quite easy to set up and with good templates to have your surveys up and running in a few minutes. Cons I can't think of any; it generally met my expectation when i used it Review Source Dylan C. marketing Food & Beverages Used the software for: 2+ years ### "surveys in minutes" July 17, 2024 5.0 It has been a pretty good and, above all, useful experience where the effort to carry out surveys is not so difficult. Pros The entire process of conducting surveys with the right questions and the correct templates is much easier with and then analyzing the information and understanding it is more detailed and this helps to make decisions based on the information received from the surveys. Customer satisfaction Cons It is easy to use and has always worked well for me without difficulties or damage to the system, it is good and I like using Review Source sH sushma H. best survey app Cosmetics Used the software for: Less than 6 months ### "decent app to conduct survey" July 23, 2024 5.0 Zoho Overview is an expert, outwardly engaging study instrument with adaptable inquiries and replies, simple dispersion across channels, and exportable information for investigation, settling on it a top decision among comparative devices. Pros It has numerous functionalities even in the free variant. I appreciated that the product already computes the NPS score and gives marvellous reports. Something else simple that it is so natural to utilize and instinctive it is. Cons Zoho Overview restricted customization choices for study layouts, restricting personalization. Review Source AP Alex P. Systems Analyst Telecommunications Used the software for: 2+ years ### "Powerful and very complete tool to create surveys." May 23, 2023 5.0 provided us with a quick and easy way to create surveys, it allowed us to collect ideas, opinions, thoughts, feelings and knowledge among others; from all our staff and customers, who for us are our most valuable asset; thanks to the real information we obtained it was possible to make more informed and accurate decisions and at the same time improve and correct our deficiencies in many of the business processes in the different functional areas, 10 out of 10 for Zoho Survey. Pros I like the ease of use, something that particularly characterizes Zoho's native tools. Z. Survey is a powerful and very complete tool to create online surveys, I like how flexible and customizable it is, it offers a great variety of templates, we can include multiple choice answers, it responds with stars from one to five among others, I like its collaboration features that make it easy to work with colleagues; we use it mostly to evaluate customer satisfaction (in installation processes, customer service and others), to evaluate knowledge acquired in the trainings that take place every quarter in our company or when we socialize our new operations or the guideline of our process manual, or also when we want to collect opinions about a new product or service. provides all the necessary functions to create surveys, distribute them and analyze the data obtained, zoho survey provides an effective and convenient way to collect information. Cons There is nothing at the moment that I dislike about , it really does the job it was designed for very well, it allows us to collect valuable information, its performance and ease of use is excellent. Review Source Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on Zoho Survey" May 19, 2023 5.0 In my overall experience with , I can confidently say that it has been a valuable tool for my survey needs. I found the platform to be user-friendly, intuitive, and efficient in creating and distributing surveys. The variety of question types and customization options allowed me to design surveys that were tailored to my specific requirements. The ability to collect and analyze responses in real-time was a major advantage, as it provided me with valuable insights and data for decision-making. The reporting and analytics features were robust, offering comprehensive and visually appealing reports that made it easy to interpret survey results. Additionally, the ability to collaborate with team members and share surveys securely added to the overall convenience and effectiveness of the platform. Despite some minor limitations, Zoho Survey has consistently delivered reliable and impressive results, making it a top choice for my survey needs. Pros In my experience with , what I liked most about it was the ease of use and flexibility it offered in creating and managing surveys. As someone who values simplicity and efficiency, I found Zoho Survey to be an intuitive platform that allowed me to quickly design and customize surveys according to my specific needs. The user-friendly interface and drag-and-drop functionality made it a breeze to add various question types, set branching logic, and apply design elements to create visually appealing surveys. Cons In my experience with , what I liked least about it was the limited customization options for the survey templates. As someone who values a unique and personalized touch in my surveys, I found the pre-designed templates in Zoho Survey to be somewhat restrictive. While the platform offered a decent selection of templates to choose from, I would have appreciated more flexibility in customizing the overall layout, color schemes, and typography to match my branding or specific survey requirements. Review Source MA Mauricio A. IT Support Analyst. Telecommunications Used the software for: 2+ years ### "The simplest, most complete and robust way to conduct surveys." August 8, 2023 5.0 The experience with is complete and positive, its implementation has benefited in all aspects the productivity of our company and especially of our operation, it provided us with an efficient system to measure the performance of our activities and processes related to our customers, enabling us to make more accurate and effective decisions for its strengthening and improvement, which has led to a pronounced increase in their satisfaction. Pros Its unpredictable ease of use and integration with Zoho and third party tools already implemented in our help desk operation, allows us to select from different types of questions and answers that can easily be tailored to a specific need, plus it has an efficient ability to analyse the data collected, which favours 100% more informed and accurate decision making, as we can know the different experiences of customer interactions with our services and processes which facilitates its strengthening and improvement. Cons Everything has been going well with since its implementation, we haven't really faced any inconvenience, I don't have any negative comments to share at the moment. Review Source Colin M. Consultant Information Technology and Services Used the software for: 2+ years ### "Zoho Survey - Versatile and Powerful Survey Software" December 28, 2018 4.0 is ideal when you want to go beyond the basic survey question options that you get from free survey tools, you need to brand your survey as your own or you need to support a large number of responses. Zoho Survey (paid version) handles all but the most complex survey requirements. Pros This review refers to the paid subscription rather than the free version of the software which has limited features, limits on the number of responses and has Zoho branding. is pretty straightforward to use if you are familiar with creating surveys. Some surveys can get quite complex with lots of branching and skipping depending on answers. Zoho Survey handles this better than other products in its class. There are a number of templates you can use to get your project started - can be a great time saver. Covers all the common question types - freeform, multiple choice with single and multiple answer options, sliding scale, likert, net promoter, etc., so you'll always have the correct option available for the type of response you are looking for. Creates nice response reports with charts and graphs relevant to the type of question/answer. Easy to embed on your website - Zoho generates simple cut and paste code. Ability to limit and control responses and to be able to handle large numbers. Cons Limited branding options; can be difficult to get an exact match for your existing web design. While the response reports are generally ready to go, it can be a pain to tweak these if you need to reformat for presentations, white papers, etc. Review Source VR Verified Reviewer MBA Student ( internship for one month) Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Zoho Survey Review" January 16, 2018 5.0 Pros I like the rich features and user friendliness. It does not require higher IT skills on the side of the users. Easy to setup and easy to use. The interface is simple and easy to navigate. It was perfect for what I needed. Good in user experience the tools are awesome you can use as much as you can of the available ready to use templates Like that it allows me to sync to my crm and syncs. Allows me to gather info without having to mail paperwork to my clients Cons I least like the fact that I cant copy together two surveys questions I have to add all the elements by hand In order to view individual responses to open-ended questions, I have to view the respondent 39; entire response. Software interface is a little clunky and take some getting used to. The paid version does not improve the interface. Design could be more fun to help your users to end survey. A fun desing has less close rate. Features and options still cool Review Source Sthefany B. Financial Advisor Investment Banking Used the software for: 1-2 years ### "Versatile tool to create surveys" July 1, 2022 5.0 Pros I really like that it is very easy to create surveys and they also look perfect on any mobile device. It is very quick and easy to share the surveys through social networks and email. The drag and drop tool works very well in speeding up the preparation of the surveys. It provides a wide variety of templates that are very well suited to every occasion. Allows you to set the question and page logic that helps to speed up the filling of the surveys. Cons I think you need to add features that allow you to further customize the created surveys. Review Source Ifeoma O. Developer Used the software for: 1-2 years ### "We use Zoho survey to sample our client opinion." July 11, 2018 5.0 Pros We use to conduct easy and fast surveys among our clients and customers. It is intuitive both on the business side( organizations) and on the customer side(survey recipients).I love its mobile approach ,which is very important because majority of survey respondents answer our surveys from their smartphones. I like the integration with Google drive ,which has made it possible to save data from Zoho survey on Drive ,allowing easy access to it from anywhere and at anytime in the future for reuse. Cons Zoho surveys hasn't got the most modern of user interfaces. From experience, I have learnt that survey respondents can choose to continue or discontinue a survey just because of how catchy or unattractive the survey page interface is. Zoho needs to work on this shortcoming. Review Source EM Enrico M. IT Manager Consumer Services Used the software for: 1-2 years ### "Zoho Survey has Accurate Features: It Has Been So Reliable" March 26, 2024 5.0 Pros is an accurate tool that helps us conduct surveys for our business. I like the reliability of Zoho Survey. Zoho Survey is affordable to manage. Cons I do not dislike the features of . Zoho Survey is excellent to use. Review Source Krishna L. Human Resources Generalist Hospital & Health Care Used the software for: 2+ years ### "I love this app to manage short surveys" April 14, 2021 5.0 My experience is positive with . I feel it's incredible to encourage the assessments of shoppers and direct to utilize. Unquestionably suggest. This product is overly simple to utilize and superb for shoppers. It's ideal to encourage buyers' suppositions and in this manner, the inquiries/answers can without much of a stretch be embedded. It's ideal to search out how your clients feel. Pros It is not difficult to utilize and carry out. a considerable amount of my understudies go to my courses previously utilizing it, and subsequently, the construction and information gathered are consistently valuable. it's a sublime stage for making an altered study. I've had an astounding encounter by and large. it's productive gratitude to gather information from an outsized gathering. it's actually basic and easy to understand. Cons I figure the overall look of the product feel may be improved. Particularly inside the end when the review is finished, it goes into a connect to make your own overview and is tastefully disappointing. Review Source ST Shreedhar T. Inventory manager Warehousing Used the software for: 2+ years ### "improve service quality and customer satisfaction " February 16, 2023 5.0 It is one of the best tool to create complex interactive forms within a minutes. Pros It enabled us to create complex interactive forms in simple way.We able to get feedback on our services from customers which helped us to improve our service quality and customer satisfaction.It also helped us to improve working environment by collecting timely feedback from our employees. Cons We never faced any issue with it till now. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.