# Zoho Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Survey the right Market Research solution for you? Explore 450 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131426/Zoho-Survey/reviews --- Zoho Survey 4.6 (450) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Survey Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews Dylan C marketingFood & Beverages, 51 - 200 employeesUsed the software for: More than 2 years. “The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the information and understanding it is more detailed and this helps to make decisions based on the information received from the surveys.“ July 17, 2024 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Inadequate customer support Although third party integration is offered, it sometimes create issues“ June 6, 2025 HC Hadi C Senior AssociatesFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast.“ June 16, 2025 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I put the questions into the editing box and discovered that multiple answer specifications are not supported.“ January 1, 2025 AJ Aiden J Public Relations TraineeRestaurants, 10,001+ employeesUsed the software for: More than 2 years. “Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and presentation.“ June 4, 2025 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Additionally it may look outdated because of its survey design and layout“ June 6, 2025 AJ Aiden J Public Relations TraineeRestaurants, 10,001+ employeesUsed the software for: More than 2 years. “However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire interested public.“ June 4, 2025 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either.“ January 1, 2025 ## Showing most helpful reviews Showing 1-25 of 450 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel I. Founder and CEO Internet Used the software for: 1-2 years ### "Advanced online Survey tool" June 23, 2024 5.0 Zoho Survey provides advanced question types, flexibility and customizations. Pros If you have a Zoho Account, you can easily create a Zoho Survey that can be embedded in your web apps or shareable by link. Cons Has limit of 100 surveys on the free plan. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing Zoho Survey Zoho is easy to setup. Customer support can chat with you all day via WhatsApp and phone call. Review Source Raksha S. Business Operations Analyst Marketing and Advertising Used the software for: 1-2 years ### "Uncovering the Power of Zoho Survey: A Comprehensive Review" February 1, 2023 5.0 Overall, Zoho Survey is a well-rounded survey tool that provides a good balance of features, ease of use, and affordability. It has a user-friendly interface and offers a wide range of customization options, making it accessible for businesses of all sizes. The advanced reporting and analysis capabilities are particularly strong, as are the integrations with other Zoho apps. Pros User-friendly interface: Zoho Survey is easy to use and navigate, even for non-technical users.Customization options: Zoho Survey offers a wide range of customization options, allowing users to create surveys that match their brand identity and goals.Advanced reporting and analysis: Zoho Survey provides detailed reports and analysis of survey results, which can be helpful for making informed decisions.Integrations with other Zoho apps: Zoho Survey integrates with other Zoho apps, such as Zoho CRM and Zoho Campaigns, making it easy to manage survey data within a larger suite of tools.Affordable pricing: Zoho Survey offers affordable pricing options, making it accessible for businesses of all sizes.Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service. Cons Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on a tight budget.Limited question types: Zoho Survey has a limited number of question types, which may not meet the needs of more advanced users.No offline data collection: Zoho Survey does not allow for offline data collection, making it less useful for surveys in areas with limited internet connectivity.Steep learning curve: While Zoho Survey is user-friendly, it may have a steep learning curve for those new to survey tools and data analysis. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Zoho Survey provides more options compared to Google Forms Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 2+ years ### "Mediocre Survey Builder" December 17, 2023 3.0 It is fine to use on a low scale and low performing surveys but it fails against other survey tools available. Pros It is already integrated into Zoho CRM and can update natively contact information without any extra API connections. It has unique ways to integrate into Zoho ecosystem. Cons It would only work with Zoho or really hard to use otherwise. Additional features need to be created manually and with Zoho in mind. Review Source Mehandi I. Junior Consultant Information Technology and Services Used the software for: 1-2 years ### "Zoho Survey Review by Mehandi Islam" April 22, 2022 5.0 Business problems which I am solving with Zoho Survey / helping my clients with are as such:- 1) Creating survey forms to collect event experiences. 2) User registration for events. etc. Pros Features which are most impactful:- 1) Simple and elegant UI. 2) Question branching. 3) Question Shuffling. 4) Response Validation. 5) Audio/Video/Image embedding. 6) Reporting, scheduling and export. Zoho Survey is easy to use just like most of the other apps of Zoho. Integration was easy with existing business process. Just try it out and you will love it. Cons Yes, they can improve zoho survey. If they can add import features from other survey apps. Direct integration with most of the CRM, Email Marketing tools without the use of any third-party tools will be a best update in the app. There is nothing in the app which is difficult to use. Integration with my existing business process is always is easy. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Because of the pricing, features and most important it was easily integratable with other zoho apps. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We have more advanced features in Zoho Survey also we dont have to use any third-party tools to integrate the forms with other apps of zoho. Review Source VB Vittal B. Chief Product and Strategy Officer Information Technology and Services Used the software for: 2+ years ### "How zoho survey fits into our product feedback loop." June 6, 2025 5.0 We work with data to iterate on UX changes and prioritize roadmap features. It served to validate user pain points before they were problems. Pros It was simple to get started with Zoho Survey and connect to CRM and Zoho Analytics. It enables us to collect that feedback post-demo, onboarding, and feature testing all queuable and orderable. Cons The design is customisable; you can skin it, but you cannot expect pixel perfect control over the design. Also mobile optimization could be better. Review Source Response from Zoho July 14, 2025 Thank you for the thoughtful review—it’s great to hear how you're using Zoho Survey to stay ahead of user needs. We hear you on design flexibility and mobile optimization, and we’d like to dig deeper into it and assist you better. Kindly reach us at feedback@zohosurvey.com so we can take this further. PP Pritam P. Early Childhood Educator Education Management Used the software for: 2+ years ### "Simple surveys, powerful insights and easy interaction." November 26, 2024 5.0 Zoho Survey helps me gather valuable feedback from our customers and employees. It's much more efficient and professional than trying to create surveys with spreadsheets or email. Pros Zoho Survey makes creating and sending surveys incredibly easy. The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact information I need. I also appreciate how easy it is to analyze the results with clear charts and reports. Cons While Zoho Survey offers a lot in its free plan, some advanced features require a paid subscription. Review Source JM Jean M. System Engineer Machinery Used the software for: 2+ years ### "Gave me flexibility for employee satisfaction surveys" June 2, 2025 5.0 Pros Zoho Survey has helped me to launch structured surveys for internal assessments as well as for customer feedback. The built in analytics allowed me to filter responses and I could set up scoring based evals without having to learn formulas. Cons The thing that did bug me was the real time response syncing took time when surveys are shared cross channel. Review Source Response from Zoho July 14, 2025 Hey Jean, thanks much for sharing your feedback on Zoho Survey! We’re happy to know that the analytics and scoring worked well for your assessments. We’ll definitely look into the cross-channel sync delay you mentioned. SN Samuel N. Marketing Manager Broadcast Media Used the software for: 2+ years ### "A Brilliant Survey Tool. Living Zoho Survey Dreams. " December 16, 2024 5.0 Pros I like how it's simple to create surveys and Q&A with Zoho Survey. Again, it is simple to track and analyze survey responses using this tool. It has a clean and user-friendly interface. Cons I'm yet to find anything that is challenging with Zoho Survey. Review Source ES Ellie S. Marketing Consultant Information Technology and Services Used the software for: 6-12 months ### "Useful if using Zoho, but overall outdated" April 16, 2025 4.0 Pros I liked that it was already integrated in my CRM tool for easy tracking Cons I disliked pretty much everything else - I find Zoho very outdated Review Source Response from Zoho April 17, 2025 Hi Ellie S, Thank you for your feedback! We’re glad to hear our Zoho CRM integration has been useful for tracking—it’s an integration many of our customers love, and we’re always working to enhance the rest of the experience as well. Since you mentioned some areas could be improved, we’d truly value any additional details you’d be open to sharing. Reach us at feedback@zohosurvey.com—we’d love to hear more! We appreciate you taking the time to review us. JS John S. New Business Specialist Automotive Used the software for: Less than 6 months ### "Surveys with ease with Zoho Survey" April 9, 2025 5.0 After using Zoho Mail for a few months, I decided to try Zoho Survey. Overall, I am satisfied with my experience with Zoho Survey. It has been user friendly, easy to customize, and very cost effective Pros Zoho Survey is cost effective and user friendly, it is simple and easy to navigate. Cons Zoho Survey lacks customization options for free users. Review Source Response from Zoho April 11, 2025 Hey John, we really appreciate your thoughtful review and are glad that Zoho Survey’s ease of use and affordability have been valuable to you. While our free plan focuses on core functionality, we’d love to hear more about your customization needs—our team is happy to assist and explore possibilities with you. Feel free to reach us at feedback@zohosurvey.com BL Brittany L. Executive Director of a 501(3)c and a Small Business Owner Non-Profit Organization Management Used the software for: 1-2 years ### "Keeps It Simple (No Stupid Included) " August 19, 2022 4.0 Pros Zoho Survey is a very easy-to-use, seemingly no frills survey and polling tool... it's very inexpensive especially in the grouping of more expensive options like Mail Chimp's lead page poll feature, Survey Monkey's paid account options, and other more cumbersome and comprehensive options like a HubSpot for example. I like it for what it is. I like it for its inclusivity, meaning anyone day 1 on the job can be shown Zoho and figure it out with little to no help. Cons Although the consumer facing view is as easy and simple to use and view as it is internally facing, to me it is not as aesthetically, UX/UI so, as say SurveyMonkey. It is in-between the look and feel of say a Google Form and the elevated appeal and function of SurveyMonkey or other more sophisticated tools. However, it is still a great reputable piece of software! Switched from [Wufoo](https://www.capterra.com/p/224990/Wufoo/)[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) It has way more skip triggers and question/answer formats than Google Forms. In addition, it is more affordable then the other two products I used prior to landing on Zoho Survey. Review Source SC Sean C. Marketer Marketing and Advertising Used the software for: I used a free trial ### "It's good for but not the best, affordable, but not the cheapest" November 22, 2025 4.0 Pros Easy to use drag&drop, the templates are good, and the price is fair relative to the features and capabilities Cons It's not the latest word in UI design, and there could be more features. No time to test it all and get a feel of the software in the 7-day trial period Review Source CEO Cajetan Emeka O. Researcher Education Management Used the software for: 1-2 years ### "easy to set up with good templates to start with" November 21, 2024 5.0 Pros It is quite easy to set up and with good templates to have your surveys up and running in a few minutes. Cons I can't think of any; it generally met my expectation when i used it Review Source Dylan C. marketing Food & Beverages Used the software for: 2+ years ### "surveys in minutes" July 17, 2024 5.0 It has been a pretty good and, above all, useful experience where the effort to carry out surveys is not so difficult. Pros The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the information and understanding it is more detailed and this helps to make decisions based on the information received from the surveys. Customer satisfaction Cons It is easy to use and has always worked well for me without difficulties or damage to the system, it is good and I like using Zoho Survey Review Source sH sushma H. best survey app Cosmetics Used the software for: Less than 6 months ### "decent app to conduct survey" July 23, 2024 5.0 Zoho Overview is an expert, outwardly engaging study instrument with adaptable inquiries and replies, simple dispersion across channels, and exportable information for investigation, settling on it a top decision among comparative devices. Pros It has numerous functionalities even in the free variant. I appreciated that the product already computes the NPS score and gives marvellous reports. Something else simple that it is so natural to utilize and instinctive it is. Cons Zoho Overview restricted customization choices for study layouts, restricting personalization. Review Source JP Johnetta P. Director Public Relations and Communications Used the software for: 2+ years ### "Zoho Survey" June 17, 2024 5.0 Very easy to set up and use even for our new staff that has never used it before Pros The functionality was very easy to use not for myself but our entire team. Cons Report downloads very generic in excel, you have to customize the look Review Source Esther T. Journalist Broadcast Media Used the software for: 6-12 months ### "The most powerful,excellent and cheapest survey tool." October 22, 2021 5.0 The experience has been the best with users given the fabulous consideration that they can answer the survey questions in any language they are comfortable with. Finally,the support team always there to assist users incase there are issues is quite encouraging. Pros I cherish This software because it allows users to answer the survey questions from their phones anywhere. Cons Just one thing,at times the live chat feature does not give an alert when a message has been posted. Review Source Juan David A. IT Analyst. Telecommunications Used the software for: 2+ years ### "Incredible online survey tool." June 15, 2023 5.0 Zoho Survey allowed us to identify gaps and weaknesses in the processes we perform daily for customers in relation to the provision of our products and services. Zoho Survey gave us all the capacity to collect in a short time valuable information for the operation, allowed us to know the experiences and opinions of customers and based on these arguments, to achieve over time the improvement and improvement of each of them. The experience has been really organic and beneficial with this product. Pros It is a great online survey tool, it is intuitive and easy to use, it offers a modern, attractive and complete user interface, and it is supported by a set of essential features that allow us to easily collect information from a given audience. Zoho survey allows us to know the opinions and experiences of our customers, which we can analyze and evaluate to strengthen and improve the overall quality in the provision of our services, from the installation to the interaction with the different business areas (customer service, technical and commercial support). I especially appreciate the way it integrates with Zoho Lens, Zoho Show, Zoho Sheet and other native tools. Cons There is not a lot of information available on the Internet that can be used to enhance and take full advantage of the capabilities offered by this amazing online survey tool. Review Source Abhinav B. Member - HR Government Relations Used the software for: I used a free trial ### "Zoho : They understand… They deliver " February 17, 2023 5.0 Fantastic experience because of its quality and business analysis algorithm which helps to increase your business leaps and bounce Pros Zoho survey is The best tool that I have always liked and admired because if it’s unique options and easy to deploy features Cons When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Paid plans seemed to be much higher Review Source SV Shubham V. Manager Information Technology and Services Used the software for: 1-2 years ### "Create engaging surveys using this affordable solution from Zoho." June 18, 2023 4.0 Zoho Survey allows our organization to collect end user feedback & assess their satisfaction ratio.Data Analysis of surveys helps our leaders in making better business decisions. Pros \-Offers trial version on all plans.-Supports third party integration such as with Slack & Zendesk.-Zoho provides readymade code snippets to embed surveys directly into the websites.-Branding is possible in the Surveys. Cons \-They also offer a mobile app but it lacks in features & the UI is clumsy.-Creation of multi step surveys results in workflow validation errors which can be difficult to reolve, can be avoided by using the 'Skip logic Piping' feature. Review Source Carlos T. Gerente de Proyectos y Comunicaciones Hospital & Health Care Used the software for: 6-12 months ### "I do surveys easily and quickly with this software." May 29, 2019 5.0 Pros Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers. Thanks to Zoho Survey I can make surveys of open and closed questions, completing fields of development or of simple selection, that are very useful to gather information on the observations of our clients. These surveys I can share with my work team to evaluate the type of instrument to use and the depth and veracity of the questions we are looking for. All this information we collect here I can analyze it thanks to different types of techniques such as trend assessment, graphs and relevant data. Zoho Survey is a very complete and integral software that I use every day in my work obtaining excellent results. Cons Each of the tools that Zoho Survey offers me are very good, practical and useful to meet my work objectives. I feel comfortable with this software as it has everything I need to complete my work activities. I have no complaints about this software. Review Source EZ Elizabeth Z. Director of Marketing Market Research Used the software for: 2+ years ### "Great Tool But With Limitations" June 13, 2023 4.0 Zoho is a budget-friendly, easy to use survey tool that makes it a great resource with those needing to create more than a basic survey. Because it is a small company, customer service may not be available to address issues quickly. Overall, it is a great tool for certain users. Pros Zoho Survey is easy to use with several question types to choose from. The look is clean, appealing, and easy to share. Zoho Survey is one of the most budget-friendly survey tools available. Cons Integration options are limited for exporting survey results. Customer service is only reachable by email and will usually reply in a few days. Some users on my team experienced exporting of surver results issues that happen at random. Review Source vK vincent K. survey Human Resources Used the software for: 6-12 months ### "zohosurvey" November 2, 2023 5.0 Pros survey questionsdata presentationsupport and feedback Cons background designhomepage colorincrease survey quota Review Source JK John K. Credit Officer Banking Used the software for: 2+ years ### "For surveys and business polls, Zoho Survey got your back." October 22, 2022 5.0 For Zoho Survey we were using it to conduct different business polls, We have achieved all our assignments without any challenges thanks to many features. Its effective, efficient, precise and easy to use and implement. Gets the job done. Pros Some of the most impactful and useful features include, Multiple survey and questionnaire templates, data reporting and analytics, easy importation and exportation of data to different formats, ease of creating surveys and polls, intuitive dashboard, customizable fields among many others. The tool gets the work done and from the fact that it allows mobile platform and ussd make it easy to reach a large audience and thus increasing accuracy of the research outcome. Cons Nothing is annoying about this true, in fact we have enjoyed using the tool, its on of its kind holding an edge over its competitors. Review Source Melissa B. Advertising Specialist Marketing and Advertising Used the software for: 2+ years ### "It is very easy to make a database with ZohoSurvey" March 24, 2021 5.0 I truly delighted in utilizing Zoho Survey to raised the objective of my crowd and assist me with realizing what works and what doesn't. I utilized this while working for a college and found it extremely powerful. various highlights are accessible to you. Just to several, computerized messages, the probability of utilizing custom factors inside the messages. Pros I used to be prepared to see bits of knowledge to help me change my strategies and better objective my crowd. I additionally valued the robotized messages. This was useful for sending messages at times with the main effect. Generally excellent, and direct to utilize. Taken in the manner to utilize it during a straightforward instructional exercise, clear as crystal. Cons A portion of the highlights took a touch in the interest of me to encourage the hang of, however generally, I discovered it to be very easy to understand. Something else, no drawbacks. Can't move pictures around while during a square with text. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.