--- title: "Zoho Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zoho Survey the right Market Research solution for you? Explore 457 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131426/Zoho-Survey/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Zoho Survey 4.6 (457) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Zoho Survey Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews NC Nissam C AdminAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “I found the logic and branching features useful for creating more dynamic and targeted questionnaires.“ May 17, 2026 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I put the questions into the editing box and discovered that multiple answer specifications are not supported.“ January 1, 2025 NC Nissam C AdminAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “In addition, it integrates well with other tools and provides good data export options.“ May 17, 2026 SC Shelby C AttorneyLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either.“ January 1, 2025 Beulah G Senior Business AnalystBanking, 51 - 200 employeesUsed the software for: 6-12 months. “There is a small learning curve for the advanced features, but for regular survey creation it works very well.“ September 8, 2026 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Inadequate customer support Although third party integration is offered, it sometimes create issues“ June 6, 2025 NC Nissam C AdminAccounting, 11 - 50 employeesUsed the software for: I used a free trial. “I also appreciate the real-time reporting and analytics, which make it easy to understand responses quickly.“ May 17, 2026 Nishant T Sr analystFinancial Services, 10,001+ employeesUsed the software for: Less than 6 months. “Additionally it may look outdated because of its survey design and layout“ June 6, 2025 ## Showing most helpful reviews Showing 1-25 of 457 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mehandi I. Junior Consultant Information Technology and Services Used the software for: 1-2 years ### "Zoho Survey Review by Mehandi Islam" April 22, 2022 5.0 Business problems which I am solving with Zoho Survey / helping my clients with are as such:- 1) Creating survey forms to collect event experiences. 2) User registration for events. etc. Pros Features which are most impactful:- 1) Simple and elegant UI. 2) Question branching. 3) Question Shuffling. 4) Response Validation. 5) Audio/Video/Image embedding. 6) Reporting, scheduling and export. Zoho Survey is easy to use just like most of the other apps of Zoho. Integration was easy with existing business process. Just try it out and you will love it. Cons Yes, they can improve zoho survey. If they can add import features from other survey apps. Direct integration with most of the CRM, Email Marketing tools without the use of any third-party tools will be a best update in the app. There is nothing in the app which is difficult to use. Integration with my existing business process is always is easy. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Because of the pricing, features and most important it was easily integratable with other zoho apps. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We have more advanced features in Zoho Survey also we dont have to use any third-party tools to integrate the forms with other apps of zoho. Review Source Raksha S. Business Operations Analyst Marketing and Advertising Used the software for: 1-2 years ### "Uncovering the Power of Zoho Survey: A Comprehensive Review" February 1, 2023 5.0 Overall, Zoho Survey is a well-rounded survey tool that provides a good balance of features, ease of use, and affordability. It has a user-friendly interface and offers a wide range of customization options, making it accessible for businesses of all sizes. The advanced reporting and analysis capabilities are particularly strong, as are the integrations with other Zoho apps. Pros User-friendly interface: Zoho Survey is easy to use and navigate, even for non-technical users.Customization options: Zoho Survey offers a wide range of customization options, allowing users to create surveys that match their brand identity and goals.Advanced reporting and analysis: Zoho Survey provides detailed reports and analysis of survey results, which can be helpful for making informed decisions.Integrations with other Zoho apps: Zoho Survey integrates with other Zoho apps, such as Zoho CRM and Zoho Campaigns, making it easy to manage survey data within a larger suite of tools.Affordable pricing: Zoho Survey offers affordable pricing options, making it accessible for businesses of all sizes.Good customer support: Zoho Survey offers good customer support, including a helpful knowledge base and responsive customer service. Cons Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on a tight budget.Limited question types: Zoho Survey has a limited number of question types, which may not meet the needs of more advanced users.No offline data collection: Zoho Survey does not allow for offline data collection, making it less useful for surveys in areas with limited internet connectivity.Steep learning curve: While Zoho Survey is user-friendly, it may have a steep learning curve for those new to survey tools and data analysis. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Zoho Survey provides more options compared to Google Forms Review Source Nikita V. Marketing Manager CRM Machinery Used the software for: 2+ years ### "Mediocre Survey Builder" December 17, 2023 3.0 It is fine to use on a low scale and low performing surveys but it fails against other survey tools available. Pros It is already integrated into Zoho CRM and can update natively contact information without any extra API connections. It has unique ways to integrate into Zoho ecosystem. Cons It would only work with Zoho or really hard to use otherwise. Additional features need to be created manually and with Zoho in mind. Review Source Samuel I. Founder and CEO Internet Used the software for: 1-2 years ### "Advanced online Survey tool" June 23, 2024 5.0 Zoho Survey provides advanced question types, flexibility and customizations. Pros If you have a Zoho Account, you can easily create a Zoho Survey that can be embedded in your web apps or shareable by link. Cons Has limit of 100 surveys on the free plan. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) Reason for choosing Zoho Survey Zoho is easy to setup. Customer support can chat with you all day via WhatsApp and phone call. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "A good and fairly simple to use solution" February 23, 2024 5.0 Pros The options in the free version are actually good enough to perform a simple survey so that's very interesting Cons Maybe in terms of integrations there could be more possibilities than there are right now Switched from [LimeSurvey](https://www.capterra.com/p/145614/LimeSurvey/) At the time, ZoHo Survey was a better solution since we were using ZoHo CRM Review Source MF Mourtadi F. Senior Research Officer Environmental Services Used the software for: 1-2 years ### "Secure insights from diverse audiences" August 13, 2025 5.0 Pros Zoho Survey special logic paths and multilingual questionnaires allow me to craft defined surveys, which resonate with my global customers. Conditional questions make the feedback feel-relevant and the sentiment charts allow me to read responses in real-time. Cons Occasionally exporting in Excel gave me too generic results that required a manual refresh before being shared. Review Source HC Hadi C. Senior Associates Financial Services Used the software for: 1-2 years ### "Look beyond basic customer reactions" June 16, 2025 5.0 Pros The experience with Zoho Survey helped me gather and analyze customer feedback in a better way. The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast. Cons When dealing with large datasets, I discovered that the filtering options in the analytics module were somehow limited. Review Source Response from Zoho July 14, 2025 Thanks for your kind words—it's great to hear Zoho Survey is helping you stay agile with your campaigns. We understand the need for stronger filtering with large datasets and want to know more about your concern so we can assist you better. Please write to us at feedback@zohosurvey.com and one of our experts will reach out to you. RH Rezaul H. Supervisor, Field Research Research Used the software for: 1-2 years ### "Setup of data collector was flawless" June 17, 2025 5.0 Pros I enjoyed creating adaptive surveys with the genius logic flow through Zoho. It allowed me to inquire follow-up questions only when a respondent reached particular answers and my surveys felt natural and like a conversation. Cons Saving logic rules got glitched or reset itself so I had to go over every condition to make sure I did not cut under a question that is important. Review Source Response from Zoho July 14, 2025 We’re so glad the logic flow helped your surveys feel more natural and engaging—exactly what we aim for. We're sorry about the issue with logic rules not saving properly; we're digging deeper into this to prevent it from disrupting your workflow again. In the meanwhile, please connect with us at feedback@zohosurvey.com so we can assist you better. aI afet I. General Director Management Consulting Used the software for: 1-2 years ### "A tool that works for surveys in remote teams" June 10, 2025 5.0 Pros Whenever I conduct surveys with groups or for my clients, I depend on Zoho Survey for the best results. I do not have to send back multiple emails to get the important feedback I need. Cons One disadvantage with using matrix questions was that scoring was limited. It became necessary to find a way to give responses in a grid layout numerical values. Review Source Response from Zoho July 14, 2025 Thank you for trusting Zoho Survey for your client work, Afet I. It really means a lot to us and this is what we strive for. We’d like to know more about your experience using scoring in matrix questions and want to make your experience smoother. Please reach us at feedback@zohosurvey.com so our experts can dive deep into it. JM Jean M. System Engineer Machinery Used the software for: 2+ years ### "Gave me flexibility for employee satisfaction surveys" June 2, 2025 5.0 Pros Zoho Survey has helped me to launch structured surveys for internal assessments as well as for customer feedback. The built in analytics allowed me to filter responses and I could set up scoring based evals without having to learn formulas. Cons The thing that did bug me was the real time response syncing took time when surveys are shared cross channel. Review Source Response from Zoho July 14, 2025 Hey Jean, thanks much for sharing your feedback on Zoho Survey! We’re happy to know that the analytics and scoring worked well for your assessments. We’ll definitely look into the cross-channel sync delay you mentioned. SG Scott G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Zoho Survey is a Breeze" February 21, 2025 4.0 Our experience with Zoho Survey has been quite positive. As a manufacturer of medical devices, we hold multiple webinars using Zoho's webinar offering. The integration between the application suite of products is quite good and Zoho subscribers will find well polished tools for their business needs. Pros Zoho Survey is very easy to use. Setup is a breeze and the survey system works seamlessly with Zoho's CRM. The product is very affordable, offering multiple pricing options. From the FREE version to the ENTERPRISE version, Zoho's got you covered.. Cons Zoho Survey integrates very well with the Zoho CRM. If you do not utilize Zoho's CRM, Zoho Survey is fine as a standalone product, but it works much better with the Zoho CRM. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Best of breed. The Zoho Survey system works well with the Zoho CRM. Review Source ES Ellie S. Marketing Consultant Information Technology and Services Used the software for: 6-12 months ### "Useful if using Zoho, but overall outdated" April 16, 2025 4.0 Pros I liked that it was already integrated in my CRM tool for easy tracking Cons I disliked pretty much everything else - I find Zoho very outdated Review Source Response from Zoho April 17, 2025 Hi Ellie S, Thank you for your feedback! We’re glad to hear our Zoho CRM integration has been useful for tracking—it’s an integration many of our customers love, and we’re always working to enhance the rest of the experience as well. Since you mentioned some areas could be improved, we’d truly value any additional details you’d be open to sharing. Reach us at feedback@zohosurvey.com—we’d love to hear more! We appreciate you taking the time to review us. BY Bashea Y. Labratory Processor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zoho Survey" April 24, 2025 5.0 Pros Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates! Cons We love that Zoho Survey is catered to everyone on our teams; whether you are a college student, business person or an artist Zoho can work for you! Review Source Response from Zoho July 14, 2025 Hi Bashea Y, thanks much for the shout out on Zoho Survey’s ease of use and question types! We’re happy to hear it’s working well for your entire team—students, professionals, creators, and everyone in between. Your feedback motivates us to keep refining tools that make surveys simpler and more accessible. It truly means a lot! If there’s anything that you need our help with, you can reach us at feedback@zohosurvey.com VR Verified Reviewer Software developer Computer & Network Security Used the software for: Less than 6 months ### "Very helpful for Human resources" January 23, 2025 5.0 Pros Helps the human capital management process in companies. Cons No cons at the moment, It is very useful for management, helps making better reporting, and document control for remote companies. Review Source Leonardo E. IT Support engineer. Telecommunications Used the software for: 2+ years ### "Zoho Survey essential for creating online surveys." May 23, 2023 5.0 Zoho Survey has proven to be a very effective tool to collect valuable information for our organization. Providing us with a simple and secure process from survey creation to final reporting of results, Zoho Survey allowed us to create and distribute surveys in a streamlined manner (its easy to use interface allowed any team member to create surveys without much effort); this has resulted in a more informed decision making process based on real data which has helped create internal and operational efficiencies, the overall experience with this product has been fantastic. Pros Zoho Survey is an effective tool for creating online surveys. The platform allows you to create surveys very easily and within minutes, with a variety of predefined templates that can be customized to meet specific needs. Zoho Survey is also very flexible, making it easy to customize surveys with company logos and other branding elements, thus inspiring trust among respondents. Collaboration is also facilitated through the ability to invite team members to assist in creating or improving the survey, and reports can be shared to facilitate data-driven decision making. In addition, Zoho Survey integrates seamlessly with other Zoho tools, such as Zoho Sheets, which facilitates data analysis, Zoho lens and Zoho Assist with which we can measure customer satisfaction according to the support offered, among others. Cons At the moment I have no negative comments to share, Zoho Survey works very well every time I use it and allows us to collect information in an agile and effective way. Review Source Carolina R. NOC1 Support Engineer Telecommunications Used the software for: 2+ years ### "Zoho Survey makes it easier to get to know our customers" June 11, 2023 4.0 In many occasions having contact with users and knowing their requirements and tastes makes it possible for us to go a step ahead in order to provide that plus that allows our organization to enjoy an excellent reputation in the final customers, Zoho Survey offers a professional alternative for the creation of aesthetically visual surveys, with alternative questions and answers capable of giving details, easy to create and distribute in different communication channels, customizable (branding) to ensure greater confidence in customers and the data collected are exportable to different tools of our choice for their respective analysis, all this makes Zoho Survey a tool that is on par with other similar tools with excellent reputation. Pros This powerful tool allows us to create surveys in a few minutes with features and details quite striking, has a user interface which is very intuitive and offers the facility to anyone without prior knowledge the ability to design and implement high quality surveys; also facilitates the distribution of such surveys through social networks, custom links and multiple channels of information in order to reach the target audience; the data collected is stored in the cloud and thanks to the integration with other tools of the Zoho suite or even third party tools, it allows us to analyze the data with different tools according to our taste; users who have had contact with some of our surveys are attracted to the interactivity of these and the security offered by entering personal data in it. Cons Basically we use the tool for surveys with which we can audit the quality of service provided to our customers distributed in LATAM, in function of this we found no faults or negative points which can contribute because since we started the implementation to date the tool has behaved up to our requirements, moreover, we are amazed every day with advanced features which at the beginning we did not make use of it. Review Source MA Mauricio A. IT Support Analyst. Telecommunications Used the software for: 2+ years ### "The simplest, most complete and robust way to conduct surveys." August 8, 2023 5.0 The experience with Zoho Survey is complete and positive, its implementation has benefited in all aspects the productivity of our company and especially of our operation, it provided us with an efficient system to measure the performance of our activities and processes related to our customers, enabling us to make more accurate and effective decisions for its strengthening and improvement, which has led to a pronounced increase in their satisfaction. Pros Its unpredictable ease of use and integration with Zoho and third party tools already implemented in our help desk operation, Zoho Survey allows us to select from different types of questions and answers that can easily be tailored to a specific need, plus it has an efficient ability to analyse the data collected, which favours 100% more informed and accurate decision making, as we can know the different experiences of customer interactions with our services and processes which facilitates its strengthening and improvement. Cons Everything has been going well with Zoho Survey since its implementation, we haven't really faced any inconvenience, I don't have any negative comments to share at the moment. Review Source LB Lakshay B. Recruitment Professional Staffing and Recruiting Used the software for: Less than 6 months ### "ZOHO SURVEY real review" February 18, 2023 5.0 Best in the survey category. Plethora of features with ease to use them. Pros The variety of features and ease to use the platform makes it the best in survey category. Everyone should try it once. Cons Surveys can be reached till a limited audience not to a large number of audience or groups. This feature can be added. Review Source Rahul R. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Know your customers and listen to them " October 6, 2022 5.0 Url shorter not available Pros Amazing product to conduct survey and pools. Cost effective and easily integratable. Cons Easy to build and deploy, cost effective, user friendly. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost and features Review Source SV Shubham V. Manager Information Technology and Services Used the software for: 1-2 years ### "Create engaging surveys using this affordable solution from Zoho." June 18, 2023 4.0 Zoho Survey allows our organization to collect end user feedback & assess their satisfaction ratio.Data Analysis of surveys helps our leaders in making better business decisions. Pros \-Offers trial version on all plans.-Supports third party integration such as with Slack & Zendesk.-Zoho provides readymade code snippets to embed surveys directly into the websites.-Branding is possible in the Surveys. Cons \-They also offer a mobile app but it lacks in features & the UI is clumsy.-Creation of multi step surveys results in workflow validation errors which can be difficult to reolve, can be avoided by using the 'Skip logic Piping' feature. Review Source Carlos T. Gerente de Proyectos y Comunicaciones Hospital & Health Care Used the software for: 6-12 months ### "I do surveys easily and quickly with this software." May 29, 2019 5.0 Pros Zoho Survey is one of the support software that I use most in my work; and I do this because this software offers me the simplest and complete way to do surveys related to our work environment and the performance of our activities for the service of our customers. Thanks to Zoho Survey I can make surveys of open and closed questions, completing fields of development or of simple selection, that are very useful to gather information on the observations of our clients. These surveys I can share with my work team to evaluate the type of instrument to use and the depth and veracity of the questions we are looking for. All this information we collect here I can analyze it thanks to different types of techniques such as trend assessment, graphs and relevant data. Zoho Survey is a very complete and integral software that I use every day in my work obtaining excellent results. Cons Each of the tools that Zoho Survey offers me are very good, practical and useful to meet my work objectives. I feel comfortable with this software as it has everything I need to complete my work activities. I have no complaints about this software. Review Source EZ Elizabeth Z. Director of Marketing Market Research Used the software for: 2+ years ### "Great Tool But With Limitations" June 13, 2023 4.0 Zoho is a budget-friendly, easy to use survey tool that makes it a great resource with those needing to create more than a basic survey. Because it is a small company, customer service may not be available to address issues quickly. Overall, it is a great tool for certain users. Pros Zoho Survey is easy to use with several question types to choose from. The look is clean, appealing, and easy to share. Zoho Survey is one of the most budget-friendly survey tools available. Cons Integration options are limited for exporting survey results. Customer service is only reachable by email and will usually reply in a few days. Some users on my team experienced exporting of surver results issues that happen at random. Review Source vK vincent K. survey Human Resources Used the software for: 6-12 months ### "zohosurvey" November 2, 2023 5.0 Pros survey questionsdata presentationsupport and feedback Cons background designhomepage colorincrease survey quota Review Source JK John K. Credit Officer Banking Used the software for: 2+ years ### "For surveys and business polls, Zoho Survey got your back." October 22, 2022 5.0 For Zoho Survey we were using it to conduct different business polls, We have achieved all our assignments without any challenges thanks to many features. Its effective, efficient, precise and easy to use and implement. Gets the job done. Pros Some of the most impactful and useful features include, Multiple survey and questionnaire templates, data reporting and analytics, easy importation and exportation of data to different formats, ease of creating surveys and polls, intuitive dashboard, customizable fields among many others. The tool gets the work done and from the fact that it allows mobile platform and ussd make it easy to reach a large audience and thus increasing accuracy of the research outcome. Cons Nothing is annoying about this true, in fact we have enjoyed using the tool, its on of its kind holding an edge over its competitors. Review Source Melissa B. Advertising Specialist Marketing and Advertising Used the software for: 2+ years ### "It is very easy to make a database with ZohoSurvey" March 24, 2021 5.0 I truly delighted in utilizing Zoho Survey to raised the objective of my crowd and assist me with realizing what works and what doesn't. I utilized this while working for a college and found it extremely powerful. various highlights are accessible to you. Just to several, computerized messages, the probability of utilizing custom factors inside the messages. Pros I used to be prepared to see bits of knowledge to help me change my strategies and better objective my crowd. I additionally valued the robotized messages. This was useful for sending messages at times with the main effect. Generally excellent, and direct to utilize. Taken in the manner to utilize it during a straightforward instructional exercise, clear as crystal. Cons A portion of the highlights took a touch in the interest of me to encourage the hang of, however generally, I discovered it to be very easy to understand. Something else, no drawbacks. Can't move pictures around while during a square with text. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.