# Page 2 | Zoho Survey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zoho Survey the right Survey solution for you? Explore 450 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131426/Zoho-Survey/reviews --- Zoho Survey 4.6 (450) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zoho Survey ## Showing most helpful reviews Showing 26-50 of 450 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJ Aiden J. Public Relations Trainee Restaurants Used the software for: 2+ years ### "Better analyzed surveys" June 4, 2025 5.0 It facilitates the entire survey creation process, from design, creativity, distribution, and data collection to analyze responses, which is the most important part of the entire process. Pros Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and presentation. From the initial creation, it's a simple process in which all the information is clearly defined and has an attractive design for the public. Most customers don't fill out surveys because they find them boring. However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire interested public. Cons I don't dislike it at all because Zoho has always proven to be a very comprehensive platform without flaws or poor user tools. Review Source Response from Zoho July 14, 2025 Thank you for the lovely feedback—it means a lot. We're delighted the process felt smooth for you and your customers. It's always our intention to keep things clear and effortless, so it's great to know it worked that way for you. VB Vittal B. Chief Product and Strategy Officer Information Technology and Services Used the software for: 2+ years ### "How zoho survey fits into our product feedback loop." June 6, 2025 5.0 We work with data to iterate on UX changes and prioritize roadmap features. It served to validate user pain points before they were problems. Pros It was simple to get started with Zoho Survey and connect to CRM and Zoho Analytics. It enables us to collect that feedback post-demo, onboarding, and feature testing all queuable and orderable. Cons The design is customisable; you can skin it, but you cannot expect pixel perfect control over the design. Also mobile optimization could be better. Review Source Response from Zoho July 14, 2025 Thank you for the thoughtful review—it’s great to hear how you're using Zoho Survey to stay ahead of user needs. We hear you on design flexibility and mobile optimization, and we’d like to dig deeper into it and assist you better. Kindly reach us at feedback@zohosurvey.com so we can take this further. Nishant T. Sr analyst Financial Services Used the software for: Less than 6 months ### "Value for money survey tool with robust capabilities but less flashy" June 6, 2025 4.0 Overall, it offers good value for money. It is solid, less costly, effective survey tool for small and mid tier companies and individual professionals Pros \- Simple to use and clean interface with drag and drop question feature - Easy to create, distribute and analyse the surveys - Ideal for quick surveys and doesn't require any tech expertise - Seamless integration across Zoho ecosystem (CRM, Campaign) and third party apps like Google sheet - Advance feature like scoring, skip logic and multi language support - Real time analytics and dashboard is provided - Cost effective tool Cons \- Inadequate customer support - Although third party integration is offered, it sometimes create issues - User can feel interface outdated because of its too simple look. Additionally it may look outdated because of its survey design and layout Review Source Response from Zoho July 14, 2025 Hi Nishant T, thanks so much for taking the time to share your feedback with us. Good to know that Zoho Survey’s simple and intuitive design is helping you create and manage surveys with ease. We hear you on the concerns around support and third-party integrations and are actively working to improve both and make your experience more seamless. Thanks for being part of our journey—we’re here to grow with you. Brandy K. Owner Arts and Crafts Used the software for: 6-12 months ### "Dont just take my word for it try it yourself, they even offer 7-day free trial so what will you lose?" January 15, 2025 5.0 My overall experience with Zoho Survey has been great! There are so many features to make surveys your own even when using their templates. If you are still unsure just from my opinion guess what they give you a 7 day free trial so you can try it for yourself! So, what will you lose, nothing just a little bit of your time but you won't even miss it once you try ZoHo Survey. Pros I like that if I want to know more about or interact with my customers then I can create a survey that will ask the questions I want it to ask, or I can use surveys they have already created and I just choose from different templates. I can also create fun little polls to poll my customers about a certain product versus another. I can even create forms, and quizzes for my employees. Cons I love Zoho Survey. There was nothing that I didn't like about it. Review Source SC Shelby C. Attorney Law Practice Used the software for: 6-12 months ### "Recommended!" January 1, 2025 5.0 Zoho Survey is something that I value and appreciate despite the minor caveats. I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and appropriate for small to medium businesses. Pros Zoho Survey is great because it's easy to implement and use! The UI is impressive and better than I expected. I had only a small amount of experience with this category of software yet I was still able to create surveys for clients on my own. There are 20+ types of questions to choose from in the survey builder. Some of the question types can even be used to power skip logic. I also have the Zoho Survey mobile app where I can review survey responses as soon as they're received. I can set up notifications when a question receives a specific answer as well. I never needed customer service to resolve an issue, however I have emailed them with questions and the response was prompt. Cons I wanted to include questions that were something like "Please select what we did well" or "Please select what we could do better" and the client could check the boxes on multiple answers. I put the questions into the editing box and discovered that multiple answer specifications are not supported. I think this is something Zoho Survey could do better.. I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either. It was surprising to me that a survey software would overlook such basic features. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Zoho Survey seemed like a better fit for our small business. Switched from [Checkbox Survey](https://www.capterra.com/p/19626/Checkbox-Survey/) Checkbox survey fell short of my expectations and was difficult to use. Zoho Survey seemed much cleaner even before I had an opportunity to use it. This was an easy choice! Review Source HC Hadi C. Senior Associates Financial Services Used the software for: 1-2 years ### "Look beyond basic customer reactions" June 16, 2025 5.0 Pros The experience with Zoho Survey helped me gather and analyze customer feedback in a better way. The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast. Cons When dealing with large datasets, I discovered that the filtering options in the analytics module were somehow limited. Review Source Response from Zoho July 14, 2025 Thanks for your kind words—it's great to hear Zoho Survey is helping you stay agile with your campaigns. We understand the need for stronger filtering with large datasets and want to know more about your concern so we can assist you better. Please write to us at feedback@zohosurvey.com and one of our experts will reach out to you. MF Mourtadi F. Senior Research Officer Environmental Services Used the software for: 1-2 years ### "Secure insights from diverse audiences" August 13, 2025 5.0 Pros Zoho Survey special logic paths and multilingual questionnaires allow me to craft defined surveys, which resonate with my global customers. Conditional questions make the feedback feel-relevant and the sentiment charts allow me to read responses in real-time. Cons Occasionally exporting in Excel gave me too generic results that required a manual refresh before being shared. Review Source RH Rezaul H. Supervisor, Field Research Research Used the software for: 1-2 years ### "Setup of data collector was flawless" June 17, 2025 5.0 Pros I enjoyed creating adaptive surveys with the genius logic flow through Zoho. It allowed me to inquire follow-up questions only when a respondent reached particular answers and my surveys felt natural and like a conversation. Cons Saving logic rules got glitched or reset itself so I had to go over every condition to make sure I did not cut under a question that is important. Review Source Response from Zoho July 14, 2025 We’re so glad the logic flow helped your surveys feel more natural and engaging—exactly what we aim for. We're sorry about the issue with logic rules not saving properly; we're digging deeper into this to prevent it from disrupting your workflow again. In the meanwhile, please connect with us at feedback@zohosurvey.com so we can assist you better. SG Scott G. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Zoho Survey is a Breeze" February 21, 2025 4.0 Our experience with Zoho Survey has been quite positive. As a manufacturer of medical devices, we hold multiple webinars using Zoho's webinar offering. The integration between the application suite of products is quite good and Zoho subscribers will find well polished tools for their business needs. Pros Zoho Survey is very easy to use. Setup is a breeze and the survey system works seamlessly with Zoho's CRM. The product is very affordable, offering multiple pricing options. From the FREE version to the ENTERPRISE version, Zoho's got you covered.. Cons Zoho Survey integrates very well with the Zoho CRM. If you do not utilize Zoho's CRM, Zoho Survey is fine as a standalone product, but it works much better with the Zoho CRM. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zoho Survey Best of breed. The Zoho Survey system works well with the Zoho CRM. Review Source SC Sean C. Marketer Marketing and Advertising Used the software for: I used a free trial ### "It's good for but not the best, affordable, but not the cheapest" November 22, 2025 4.0 Pros Easy to use drag&drop, the templates are good, and the price is fair relative to the features and capabilities Cons It's not the latest word in UI design, and there could be more features. No time to test it all and get a feel of the software in the 7-day trial period Review Source BY Bashea Y. Labratory Processor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Zoho Survey" April 24, 2025 5.0 Pros Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates! Cons We love that Zoho Survey is catered to everyone on our teams; whether you are a college student, business person or an artist Zoho can work for you! Review Source Response from Zoho July 14, 2025 Hi Bashea Y, thanks much for the shout out on Zoho Survey’s ease of use and question types! We’re happy to hear it’s working well for your entire team—students, professionals, creators, and everyone in between. Your feedback motivates us to keep refining tools that make surveys simpler and more accessible. It truly means a lot! If there’s anything that you need our help with, you can reach us at feedback@zohosurvey.com VR Verified Reviewer Software developer Computer & Network Security Used the software for: Less than 6 months ### "Very helpful for Human resources" January 23, 2025 5.0 Pros Helps the human capital management process in companies. Cons No cons at the moment, It is very useful for management, helps making better reporting, and document control for remote companies. Review Source AAM Ar-jay Angelo M. System Adminstrator Food & Beverages Used the software for: I used a free trial ### "Reliable and User-Friendly Survey Tool" November 21, 2024 4.0 Zoho Survey has been a reliable and efficient tool for collecting and analyzing customer feedback. It’s user-friendly and offers excellent value for its features. Pros Zoho Survey is intuitive and easy to use, with customizable templates and robust analytics for actionable insights. Its integration with other Zoho apps and third-party tools is a major plus. Cons The free version has some limitations on advanced features like branching and reporting. Review Source EM Elizabeth M. Marketing Program Development Used the software for: 6-12 months ### "Excelente para realizar encuestas " December 19, 2024 5.0 Me gusta por qué es rápido de realizar encuestas en una misma plataforma Pros Puedes realizar encuestas muy rápido y fáciles Cons No tiene mucha personalización de los formatos Review Source Steven M. system technique Management Consulting Used the software for: 1-2 years ### "perfect surveys" July 25, 2024 5.0 it allows the survey process to be carried out in a more relaxed way but obtaining real results with valuable data to analyze Pros you can better measure the results of the questions asked to each client to validate satisfaction, all the management of the beginning of creating the surveys, having them answer them and having the data in real time to obtain results through graphs is a simple process. A platform that is very easy to learn to use and with a valuable contribution of results Cons I like its ease of integration and configuration, there is nothing bad to say Review Source MK Muhammad K. Estimation Engineer Civil Engineering Used the software for: 6-12 months ### "Overall zoho is a good platform to create surveys and analyse them." September 13, 2024 4.0 These surveys are very easy to understand. The tool also offers great user interface experience that helps to generate quality insights through surveys. Pros I chose Zoho Survey because it is simple, direct, user-friendly and affordable Cons Zoho Survey reviews from verified users. Extensive field reports with advantages and disadvantages to features, usability, value, and customer support. Review Source sH sushma H. best survey app Cosmetics Used the software for: Less than 6 months ### "decent app to conduct survey" July 23, 2024 5.0 Zoho Overview is an expert, outwardly engaging study instrument with adaptable inquiries and replies, simple dispersion across channels, and exportable information for investigation, settling on it a top decision among comparative devices. Pros It has numerous functionalities even in the free variant. I appreciated that the product already computes the NPS score and gives marvellous reports. Something else simple that it is so natural to utilize and instinctive it is. Cons Zoho Overview restricted customization choices for study layouts, restricting personalization. Review Source HA Harriet A. Manager Consumer Goods Used the software for: 6-12 months ### "My experience" July 31, 2024 4.0 Zoho survey is very accessible and easy to use Pros Pre-made templates and drag-and-drop tools makes it easier to create surveys. Cons I've been using Zoho for eight months and haven't found any problems yet. Review Source Pablo Andres V. IT Support Analyst. Telecommunications Used the software for: 2+ years ### "Exceptional tool to create surveys, flexible and very easy to use." July 14, 2023 5.0 The experience is really good, positive and quite fluid with Zoho Survey, it has allowed us through the surveys to collect valuable information for our team and our company in general, the implementation of Zoho Survey made possible and favored the strengthening, strengthening and improvement of all the different operational processes of the various business units of our company from the actual data collected that catapulted the personal and collective team performance, which was reflected in a considerable increase in our productivity. Pros Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily and quickly thanks to the different functionalities it offers and the different predefined templates it puts at my disposal that I can easily adapt to any particular need I have or according to the audience I want to target to collect specific information, I can also distribute the surveys easily and without complications in social networks or through personalized links and other media; we use Zoho survey especially to know and measure the satisfaction of our customers after interacting with the different functional business areas of our company; either by installation process of the contracted services, customer service when they want to resolve any concerns, technical support when they have any inconvenience in their services, among others. I like the way it complements with Zoho Sheet, since I can easily export the collected information and at the same timeI can analyze, which favors the decision making for the improvement of the deficiencies of our processes directly related to our customers. Cons We are using it for more than three years and during this time we have not experienced any failure or problem with its use, Zoho Survey is an excellent tool for creating surveys, it is flexible, efficient and easy to use that's why and being honest I have no negative comments to share. Review Source AP Alex P. Systems Analyst Telecommunications Used the software for: 2+ years ### "Powerful and very complete tool to create surveys." May 23, 2023 5.0 Zoho Survey provided us with a quick and easy way to create surveys, it allowed us to collect ideas, opinions, thoughts, feelings and knowledge among others; from all our staff and customers, who for us are our most valuable asset; thanks to the real information we obtained it was possible to make more informed and accurate decisions and at the same time improve and correct our deficiencies in many of the business processes in the different functional areas, 10 out of 10 for Zoho Survey. Pros I like the ease of use, something that particularly characterizes Zoho's native tools. Z. Survey is a powerful and very complete tool to create online surveys, I like how flexible and customizable it is, it offers a great variety of templates, we can include multiple choice answers, it responds with stars from one to five among others, I like its collaboration features that make it easy to work with colleagues; we use it mostly to evaluate customer satisfaction (in installation processes, customer service and others), to evaluate knowledge acquired in the trainings that take place every quarter in our company or when we socialize our new operations or the guideline of our process manual, or also when we want to collect opinions about a new product or service. Zoho Survey provides all the necessary functions to create surveys, distribute them and analyze the data obtained, zoho survey provides an effective and convenient way to collect information. Cons There is nothing at the moment that I dislike about Zoho Survey, it really does the job it was designed for very well, it allows us to collect valuable information, its performance and ease of use is excellent. Review Source Leonardo E. IT Support engineer. Telecommunications Used the software for: 2+ years ### "Zoho Survey essential for creating online surveys." May 23, 2023 5.0 Zoho Survey has proven to be a very effective tool to collect valuable information for our organization. Providing us with a simple and secure process from survey creation to final reporting of results, Zoho Survey allowed us to create and distribute surveys in a streamlined manner (its easy to use interface allowed any team member to create surveys without much effort); this has resulted in a more informed decision making process based on real data which has helped create internal and operational efficiencies, the overall experience with this product has been fantastic. Pros Zoho Survey is an effective tool for creating online surveys. The platform allows you to create surveys very easily and within minutes, with a variety of predefined templates that can be customized to meet specific needs. Zoho Survey is also very flexible, making it easy to customize surveys with company logos and other branding elements, thus inspiring trust among respondents. Collaboration is also facilitated through the ability to invite team members to assist in creating or improving the survey, and reports can be shared to facilitate data-driven decision making. In addition, Zoho Survey integrates seamlessly with other Zoho tools, such as Zoho Sheets, which facilitates data analysis, Zoho lens and Zoho Assist with which we can measure customer satisfaction according to the support offered, among others. Cons At the moment I have no negative comments to share, Zoho Survey works very well every time I use it and allows us to collect information in an agile and effective way. Review Source Joseph M. Senior Engineer Civil Engineering Used the software for: 2+ years ### "Agrxis Review on Zoho Survey" May 19, 2023 5.0 In my overall experience with Zoho Survey, I can confidently say that it has been a valuable tool for my survey needs. I found the platform to be user-friendly, intuitive, and efficient in creating and distributing surveys. The variety of question types and customization options allowed me to design surveys that were tailored to my specific requirements. The ability to collect and analyze responses in real-time was a major advantage, as it provided me with valuable insights and data for decision-making. The reporting and analytics features were robust, offering comprehensive and visually appealing reports that made it easy to interpret survey results. Additionally, the ability to collaborate with team members and share surveys securely added to the overall convenience and effectiveness of the platform. Despite some minor limitations, Zoho Survey has consistently delivered reliable and impressive results, making it a top choice for my survey needs. Pros In my experience with Zoho Survey, what I liked most about it was the ease of use and flexibility it offered in creating and managing surveys. As someone who values simplicity and efficiency, I found Zoho Survey to be an intuitive platform that allowed me to quickly design and customize surveys according to my specific needs. The user-friendly interface and drag-and-drop functionality made it a breeze to add various question types, set branching logic, and apply design elements to create visually appealing surveys. Cons In my experience with Zoho Survey, what I liked least about it was the limited customization options for the survey templates. As someone who values a unique and personalized touch in my surveys, I found the pre-designed templates in Zoho Survey to be somewhat restrictive. While the platform offered a decent selection of templates to choose from, I would have appreciated more flexibility in customizing the overall layout, color schemes, and typography to match my branding or specific survey requirements. Review Source Carolina R. NOC1 Support Engineer Telecommunications Used the software for: 2+ years ### "Zoho Survey makes it easier to get to know our customers" June 11, 2023 4.0 In many occasions having contact with users and knowing their requirements and tastes makes it possible for us to go a step ahead in order to provide that plus that allows our organization to enjoy an excellent reputation in the final customers, Zoho Survey offers a professional alternative for the creation of aesthetically visual surveys, with alternative questions and answers capable of giving details, easy to create and distribute in different communication channels, customizable (branding) to ensure greater confidence in customers and the data collected are exportable to different tools of our choice for their respective analysis, all this makes Zoho Survey a tool that is on par with other similar tools with excellent reputation. Pros This powerful tool allows us to create surveys in a few minutes with features and details quite striking, has a user interface which is very intuitive and offers the facility to anyone without prior knowledge the ability to design and implement high quality surveys; also facilitates the distribution of such surveys through social networks, custom links and multiple channels of information in order to reach the target audience; the data collected is stored in the cloud and thanks to the integration with other tools of the Zoho suite or even third party tools, it allows us to analyze the data with different tools according to our taste; users who have had contact with some of our surveys are attracted to the interactivity of these and the security offered by entering personal data in it. Cons Basically we use the tool for surveys with which we can audit the quality of service provided to our customers distributed in LATAM, in function of this we found no faults or negative points which can contribute because since we started the implementation to date the tool has behaved up to our requirements, moreover, we are amazed every day with advanced features which at the beginning we did not make use of it. Review Source MA Mauricio A. IT Support Analyst. Telecommunications Used the software for: 2+ years ### "The simplest, most complete and robust way to conduct surveys." August 8, 2023 5.0 The experience with Zoho Survey is complete and positive, its implementation has benefited in all aspects the productivity of our company and especially of our operation, it provided us with an efficient system to measure the performance of our activities and processes related to our customers, enabling us to make more accurate and effective decisions for its strengthening and improvement, which has led to a pronounced increase in their satisfaction. Pros Its unpredictable ease of use and integration with Zoho and third party tools already implemented in our help desk operation, Zoho Survey allows us to select from different types of questions and answers that can easily be tailored to a specific need, plus it has an efficient ability to analyse the data collected, which favours 100% more informed and accurate decision making, as we can know the different experiences of customer interactions with our services and processes which facilitates its strengthening and improvement. Cons Everything has been going well with Zoho Survey since its implementation, we haven't really faced any inconvenience, I don't have any negative comments to share at the moment. Review Source LB Lakshay B. Recruitment Professional Staffing and Recruiting Used the software for: Less than 6 months ### "ZOHO SURVEY real review" February 18, 2023 5.0 Best in the survey category. Plethora of features with ease to use them. Pros The variety of features and ease to use the platform makes it the best in survey category. Everyone should try it once. Cons Surveys can be reached till a limited audience not to a large number of audience or groups. This feature can be added. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.