# Zoho Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Connect the right Knowledge Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131427/Zoho-Connect/reviews --- Zoho Connect 4.3 (73) [View alternatives](https://www.capterra.com/p/131427/Zoho-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Connect Ease of use 4.3 Customer Service 3.9 ## Pros and Cons in Reviews BB Boris B Information Security OfficerInternet, 11 - 50 employeesUsed the software for: More than 2 years. “I see improvement for checklist functionality within tasks (give more options of appliances like in Autopilot).“ April 27, 2023 BB Boris B Information Security OfficerInternet, 11 - 50 employeesUsed the software for: More than 2 years. “That's why we have to resort to classical word processing format in workdrive, which is even less helpful for interlinked information.“ April 27, 2023 SK Sümeyye K Human Resources Specialist AssistantLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “We like its simple interface.“ September 9, 2022 SK Sümeyye K Human Resources Specialist AssistantLogistics and Supply Chain, 201 - 500 employeesUsed the software for: More than 2 years. “customer service is not helpful.“ September 9, 2022 BB Boris B Information Security OfficerInternet, 11 - 50 employeesUsed the software for: More than 2 years. “Sharing feature is almost perfect.“ April 27, 2023 KT Katy T Payment SpecialistFinancial Services, 10,001+ employeesUsed the software for: 1-2 years. “The connection also becomes unstable easily if group meetings become too large.“ June 10, 2021 Fadiah R Human Resources AssistantBanking, 10,001+ employeesUsed the software for: More than 2 years. “For me, I can speak well with a specific group, maintain focus, and then follow-ups with relative ease.“ September 3, 2021 SS Scott S PrePress Manager/ITPrinting, 11 - 50 employeesUsed the software for: I used a free trial. “The price was not the best. “ March 30, 2021 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doris L. SISTEMATIZADORA DE INFORMACION TRIBUTARIA Government Administration Used the software for: 6-12 months ### " Connect with whoever you want with this incredible tool" March 15, 2019 4.0 With the use of this platform we can have information from our target audience to solve technical problems of data collection, this facilitates the systematization of information and processing, which allows us to fulfill users in time Pros This is a platform that has a lot to offer, you can do collaborative work, you can archive the most important contents of your projects in folders and have them available when you need them, it allows you to create channels in which you can discuss important aspects with your team. make decisions in real time, you can also create forums and interact with the communities of your interest and receive first hand your comments and concerns Cons Even though it is a tool that allows us to get closer to our target audience, the premium package is expensive Review Source sD shanti D. Design Engineer Architecture & Planning Used the software for: 1-2 years ### "All in one application" December 21, 2021 5.0 My overall experience is very positive . Its cheap, effective and easy to handel. No need to train your new employee . They can easily adopt it. Pros This application support multi-Platform. It means it work like a bride and connect our all app in one. It provide you a feature to set priority base on user need. It has feature to provide customization according to users and the advance search feature is very effective and you can easily fine all your file in according to file formate, name etc Cons Previously I have got many error issue during integration of our cloud and zoho connect but it was solved later. Apart from that nothing else. Review Source Joe A. Owner Used the software for: Less than 6 months ### "Horrible Support, not reliable or responsive, application has issues, very buggy " November 7, 2017 2.0 none Pros Has potential, great user interface. It truly has a lot of would be great features, looks great but it falls short due to poor technical support and software issues. Too expense for having all these issues. Cons Very buggy and their custom app is not reliable. Wouldn't put any important information that your business relies on in this app, you can lose your info. very easily. There is no sense of urgency on the part of support and they are not very effective either. Not really business friendly. This app is not ready for the business community. Review Source JEFF K. Keeping Connected at All Ends Events Services Used the software for: 6-12 months ### "Zoho for Complete Connection" September 11, 2019 5.0 This is another, more recent addition to my group of People and Idea connectors. It keeps things together and virtually at ease. Zoho Connect does just that. Pros This Zoho Connect idea offers coverage through an entire experience. For me I can effectively communicate to a fixed group, stay on point and then follow up rather easily. Cons There are many subcategories which I am still exploring and plan on doing so. Sometimes other Connection apps work better for my ultimate means. I am an equal opportunist in trying out any and many ways to do things. I'd reel in the extra categories and make things appear for specific. Review Source Peter F. Co-Owner Information Technology and Services Used the software for: 6-12 months ### "Great Fit for Big Organizations, I Wish It Connected With More Stuff" July 29, 2019 4.0 Pros \-Really smooth interface, great mobile app, great place for the team to collaborate. Cons \-Kind of hard to figure out whether to use Zoho Cliq or Zoho Connect, doesn't make as much sense if you have less than ~30 employees. Review Source Andres R. Desarrollador de software Used the software for: 6-12 months ### "Great I use it in my work a lot" March 19, 2018 4.0 Pros I use zoho's mail, in order to have my work mail appart from my personal mail and it works great. It also let's connect the work mail to my personal mail so I know if there is something imporant when i'm off work. Review Source Ricky C. Merchandiser Food & Beverages Used the software for: 6-12 months ### "Zoho Connect Review" May 24, 2019 5.0 Pros Whether working with a small or large team, this software includes all features you could possibly need for team collaboration. Cons What I like least is the pricing structure. Review Source VD Vedarth D. Manager Internet Used the software for: 2+ years ### "It's like THE most used app in our company." April 23, 2019 5.0 Pros Our entire office runs on this. Chat, tasks, groups, events, files. What more can one ask for? Cons Nothing really. The only thing I event wanted here is the ability to set past dates as due dates for the tasks, like in Trello. Review Source Natasha A. Analista corporativo Government Administration Used the software for: 6-12 months ### "Tool for collaborating and communicating ideas " May 27, 2019 4.0 We use it when we have to carry out academic courses in other cities and we need to organize the logistics of everything with the personnel located in those offices, diminishes notably the distance and has allowed us to coordinate from the central office the trainings without needing to make previous trips and unnecessary expenses. Pros Effective for organized collaborative work, communication of very good range of connection through various channels, the platform is attractive and pleasant use nothing complicated, is easy to configure and their plans are accessible to any type of company. The calendar is phenomenal and the function to schedule notifications is very precise. Cons It is necessary to improve the mobile application and include as many functions as possible, this will facilitate the work for many. Review Source John H. Administrative Director & Editor Marketing and Advertising Used the software for: 6-12 months ### "All Your Company's Documentation in One Place" January 8, 2019 5.0 Pros We use Zoho Connect to house our policies and procedures, as well as our individual departmental manuals. The app can do so much more, but we just haven't gotten around to using all of it yet. Cons For us, you can't export an entire manual, just individual sections/chapters. Review Source VR Verified Reviewer Editor de videos y project manager Marketing and Advertising Used the software for: 6-12 months ### "Zoho Connect la mejor herramienta de colaboración y comunicación con tu equipo" January 22, 2023 5.0 En general Zoho Connect es una buena opción para empresas que buscan una plataforma de colaboración y comunicación en línea para sus equipos. Además lo más recomendable es buscar un partner premium de Zoho para que te ayude con el proceso de implementación y formación de la plataforma. Pros Lo que mas me ha gustado es que los usuarios pueden crear y participar en foros para discutir temas específicos relacionados con el trabajo, pueden enviar mensajes y chatear en tiempo real con otros miembros del equipo y que se pueden compartir y colaborar en archivos y documentos en línea. Cons De momento me ha gustado mucho la aplicación debido a la facilidad y fluidez con la que te puedes comunicar con otros miembros de tu equipo. Review Source EV Esteve V. Intern at Administration Information Technology and Services Used the software for: 6-12 months ### "Very great program" January 15, 2018 5.0 We use it at work to make virtual teams of work and, thanks to it, we have increased our methods and we now are more efficient and we finish the tasks sooner than before. Pros It makes connectivity much easier and efficient than before, reducing waiting times and work hours. The program connects you to as much people as you can and allows you to properly work with them wherever they are. It has many different features and not all of them are the "advanced type". The program gives you the chance to create a virtual work space that definitely helps you increase you productivity as an enterprise. Is specially useful for companies where people tend to work separately. Cons I'm not sure if adding too many social networks to the program is efficient, since it increases the possibilities of distractions. I must say, however, that I have never felt like this program was letting me down. Review Source KC Kartheeban C. CEO Non-Profit Organization Management Used the software for: 6-12 months ### "Great work. Easy to roll out within an organizaton" July 18, 2017 5.0 We started using it as our internal communication tool. All org communication is made on this, instead of emails. More frequent communication is possible with employees because of social media style platform. The Kanban style task management also makes it easy to handle tasks. Pros 1\. Social media style communication 2. Reduced Internal Email communication 3. Ability to track tasks 4. Event calendar 5. Connect with 3rd party tools Cons 1\. Task management module can add more features to it. 2. More module customization is required to tweak the application as per the company needs. Review Source BN Bachir N. Management Consulting Used the software for: 2+ years ### "Fan of Zoho Connect!" August 4, 2016 4.0 We use Zoho Connect for our daily discussions at: https://www.egg3.eu It's very practical and continuously improving. Most of all the customer service is great, as usual with Zoho! Review Source JH Justin H. Coordinator, Office of Teaching Effectiveness Primary/Secondary Education Used the software for: Less than 6 months ### "Zoho connect" October 3, 2018 4.0 Pros Although i'm not as familiar with other Zoho products, Zoho connect has drawn together my dynamic team into daily collaboration that has increased creativity and productivity. Team-based project management makes up much of what we do, and Zoho connect has replaced the numerous other products we were using into one ecosystem. My team loves Zoho connect! Cons We have yet to identify any major shortcomings - we love the many features and integrations! No cons come to mind. Review Source IT Iris T. Assistant Manager Used the software for: ### "Business social network" March 17, 2018 5.0 The truth is that with the free version, it has a great scope to try with many users (unlimited). One other limiting but very complete. Pros The way you can maintain communication, organization, projects and everything related to the company is excellent. For a growing company, this is a good choice. Review Source NG Nicole G. Personal Assistant/Administration/Accounts Administration Staffing and Recruiting Used the software for: Less than 6 months ### "Enjoying this tool so much!" November 13, 2018 5.0 Pros Easy to use with our business and loving how simple and easy it connects with other programs! It's integration with Xero is a life saver! Cons None that I can see so far as it all comes down to the programmer and ours is awesome so no cons from me. Review Source CW Claude W. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Not my first choice" December 14, 2017 3.0 Pros Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Cons I've used Zoho for 6 months, however the team did not respond very well to it. They didn't find it to fit in with our work culture and approach, actually we choice a different platform. I'd be happy to review this in a year though as I think it has great potential. Review Source CF Casey F. Used the software for: ### "It's the New Company Water Cooler!" December 15, 2016 5.0 I love Zoho Connect. It's social media meets the modern day water cooler. Our team can collaborate, promote job fairs, tailor pages to the viewer's needs. I love it. Review Source SK Shivangi K. Other Information Technology and Services Used the software for: Less than 6 months ### "Good tracker" April 12, 2019 4.0 Overall project information is stored at one place. Pros It has nice layout with easy to use panels. It allows me and my team to chat and collaborate all documents through connected cloud services - google drive and drop box . Even it includes calendar functionality. Cons It 's premium packaging pricing is high. Review Source BB Boris B. Information Security Officer Internet Used the software for: 2+ years ### "Quite OK but not good enough" April 27, 2023 3.0 We tried to run company policies, employee handbook, technical documentation, operational planning and other things here. But even the content of an employee handbook is testing the limits of Connect. Pros Task Management and Sharing features work quite smoothly and fast. I see improvement for checklist functionality within tasks (give more options of appliances like in Autopilot). Sharing feature is almost perfect. Cons The rigid layout and structure. Manual topics are cut off in the tiny menu bar even for short chapter titles. Nothing here is dynamic or can be configured. Text formats are unchangeable (according to feedback by support on a ticket). Huge headers, tiny paragraphs. Linking, structuring and looking up information within feeds and manuals is not working well. Tagging is almost useless as it is a personal setting only, it should help to flag information for others. I'd like to see options like auto-linking terms (TiddlyWiki) or creating index/sitemaps. Connect is too limited to cover the needs of information even for our small company (<50). But currently it's the only co-lab "web-content/HTML" based tool in the suite. That's why we have to resort to classical word processing format in workdrive, which is even less helpful for interlinked information. Review Source Jared L. Business Development Renewables & Environment Used the software for: 2+ years ### "Looking for a companion platform to go with your exiting company chat service? Zoho Connect is great" October 13, 2022 4.0 Connect gave us a great platform to utilize with external team members where we could control the conversation and content shared easily Pros Live chat, content sharing, and the chat restrictions were all great features to use with our external partners Cons Adding new members to particular groups was often a challenge. We'd add them as new users in they system, but had issues with their ability to access the chat once they attempted their first login Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Reason for choosing Zoho Connect Already using Zoho's platform Switched from [GroupMe](https://www.capterra.com/p/233886/GroupMe/) We were already using other Zoho software Review Source FK FRED K. Students' President Higher Education Used the software for: 1-2 years ### "Airtime Free Limitless Connection" May 4, 2024 5.0 Pros Social media channels integrations. Agile file transfer and clips sharing. Rich-text editing and sharing. BIM persistent chats bots. Cloud docs and data security. Cons I'm a delight and contented software user, nothing to complain. Review Source Fadiah R. Human Resources Assistant Banking Used the software for: 2+ years ### "Zoho connect helps with communication and productivity" September 3, 2021 4.0 Pros Zoho Connect concept provides comprehensive coverage throughout the whole journey. For me, I can speak well with a specific group, maintain focus, and then follow-ups with relative ease. It's straightforward to use. It draws everybody together totally fulfills the requirement. Cons There are several subcategories that I am presently researching and want to continue to do so. Other Connection applications may be more appropriate for my final goals in some cases. I am an equal opportunity opportunist when trying out new and different methods of doing things. I'd pull in the additional subcategories and have specific items display for particular people and situations. Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: 1-2 years ### "Amazingly usable project management, business management tool, and repository" September 26, 2018 5.0 We move the active phases of our projects into this app for management using kanban. We also use it to assign tasks to individuals, keep a company calendar, store commonly used files there, have a company manual, and it logs our chat on Zoho Cliq. It is currently the central hub of everything we do. Pros This is the most underrated product that Zoho provides. They also don't do a great job at explaining what it does, so I will. Connect offers teams, a hub in which to run a business. This includes calendars, events, tasks, kanban boards, chat, files repository, manuals/documents, and a link for Zoho Creator apps to sit in. Any combination of permissions both matrix and hierarchical are possible with no limitation. You can limit access on a group or individual basis to anything you decide. If you take the time, and learn to set this up the exact way you need, it will combine the power of Dropbox, Trello, Google Calendar, Slack and Evernote, all in one place. Furthermore, if you need something specific, then you can quickly create it in Zoho Creator and it will sit under a tab in Connect. Cons Nothing. I think it's fantastic. They could make it better by integration it into the other Zoho apps more, like Teamdrive. 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