# Page 2 | Zoho Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Zoho Connect the right Knowledge Management solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131427/Zoho-Connect/reviews

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Zoho Connect

4.3 (73)

[View alternatives](https://www.capterra.com/p/131427/Zoho-Connect/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Zoho Connect

## Showing most helpful reviews

Showing 26-50 of 73 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Rick P.  
Director  
Design  
Used the software for: I used a free trial

### "Powerful team-collaboration tool with stunning extras and a generous free plan"

April 29, 2019

5.0

Powerful but overwhelming. Several features and tools would make a compelling sidegrade for my team but I'm not sure the learning curve is worth it. Others may have different experiences and requirements.

Pros

My teams have moved from Yammer to Slack to Flock, with some experimentations with Asana, Trello, Dropbox Paper and probably a half-dozen other ancillary project management/collaboration apps. They all have their strengths. (Yammer was by far the app my varied team took to the quickest, but Flock is popular, too.) The free plan which pretty much has everything a small team/business could need, supports up to 25 users. Cool. Zoho Connect is more than a project management or team collaboration tool, it's an online file cabinet, library, calendar, call tool, integrated chat, docs, presentation tool, manuals, and tons more, with extensive integration with all of Zoho's other apps and tools. Is there a deeper ecosystem? But, see below:

Cons

All that power has a cost in terms of UX. It's exhausting figuring out where everything is and how to use all of the tools together. The devs have built a fairly easy to use collaboration space but it can be overwhelming and easy to overlook some integrations. I had to squint to see Cliq, the chat app, and Channels, way down on the bottom right. (Still don't know what distinguishes Channels from Groups...) If you need to get up and running fast with a temporary team there are better options, such as all the ones I mentioned. If your company is looking for an all-in-one powerful tool, Zoho Connect is in the top 3 you need to look at. Only 100 GB file storage for an enterprise plan is pretty stingy!

Review Source

VR

Verified Reviewer  
Project Manager  
Management Consulting  
Used the software for: 6-12 months

### "Exactly what small teams need"

May 7, 2019

5.0

I absolutely love the "manuals" feature where you are able to create standard operating procedures with ease and share them with specific colleagues and groups. I also love the video conferencing feature that also allows scheduling. The learning curve is very steep and it's easy to implement in teams.

Pros

The software is incredibly easy to use, it's very intuitive and it has enough features to make it worthwhile using. What's also great is the integration with other tools like Zoho CRM and Zoho Projects for scraping tasks or Google Calendar for syncing events. It's very simplistic in nature and that's what makes it great. Need a full-fledged project management software? Go use Zoho Projects. Need instant communication? Use Zoho Cliq. Still Zoho Connect serves us as a central hub to manage the different applications and have a neat and easy to understand interface for the most important tasks.

Cons

There are some quirks I'm not happy with like that you aren't able to edit the forum posts of other members, only your own. Also the mobile app doesn't allow the creation of new forum posts.

Alternatives considered

[Freedcamp](https://www.capterra.com/p/132230/Freedcamp/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[monday.com](https://www.capterra.com/p/147657/monday-com/)[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)

Reason for choosing Zoho Connect

Honestly there is no real comparing between Zoho Connect and other tools we looked at because Zoho Connect is very unique in it's approach. It combines tasks with manuals, forums, chat, conferencing and more. Still it's incredibly simple to use unlike other tools like Bitrix24.

Review Source

Janardhan P.  
Ceo  
Farming  
Used the software for: 6-12 months

### "Team Interaction Tool"

July 16, 2022

4.0

Pros

I got this tool when I subscribe to the Zoho one subscription. This tool made me easily interact with my teams and share documents and follow them closely. This tool increases my employee's productivity in hard times(pandemics). It connects all of us easily.

Cons

The price for only this tool little higher as compared to others. Need slight changes for business needs as well.

Review Source

Adrian P.  
CEO  
Retail  
Used the software for: 1-2 years

### "Its good but not great like all zoho software"

May 28, 2021

3.0

We used it for business communication but went back to Slack in the end. It just works better

Pros

As part of the Zoho one suite, it is very affordable.

Cons

Zoho are the ultimate jack of all master of none when it comes to software solutions. Connect just didn't work well and I had to go to other more popular options

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Part of the Zoho One suite

Review Source

VR

Verified Reviewer  
Partner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Amazing Collaboration Tool for Teams"

April 16, 2019

5.0

We moved to Zoho Connect form another platform specifically for the ability to assign and track tasks within the organization and it has been amazing.

Pros

I love the ability to create and assign tasks to different team members. I have integrated a zap to track my social media shares as well in the calendar view and it works amazing. The ability to interact in real time with team members is a great option as well, if someone mentions you inside of the platform you get a notification that is easy to respond too.

Cons

The learning curve was a bit steeper than expected and I found myself having to train every member of our team.

Review Source

SK

Sümeyye K.  
Human Resources Specialist Assistant  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Good!"

September 9, 2022

5.0

Pros

It makes our communication with my friends incredibly easy. We like its simple interface. fun to use.

Cons

Interface speed is a bit slow. Sometimes the app crashes. customer service is not helpful.

Review Source

Ashleigh C.  
IT Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Zoho connect is a perfect tool that has made connectivity much easier and faster"

August 2, 2018

5.0

Pros

Zoho Connect is one of the best way through which people can collaborate with their colleagues. It's additional fascinating features that made it famous includes like, comment, share ideas, discussions etc. It is awesome help desk that works fantastically and really easy to use with no Hindrance. People can quickly submit their I.T based issues with the help of Zoho Connect to the I.T department instead of sending hundreds of emails. So in this way it saves time of the users.

Cons

I haven't find any flaws in this software. It is really fantastic. The only limitation is that sometimes people have to face difficulties during it's set up and it lacks ability of documentation.

Review Source

LC

Laurent C.  
CEO  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "The perfect Intranet for a company"

August 27, 2020

5.0

The tool has been adopted very easily by our employees and its ability to integrate with the other business tools is a strong asset.

Pros

The key success factors for an Intranet is to provide users with: - Business value & efficiency - User friendliness & ease of access - Interactivity & possibility for a user to be an actor (not only passive). Zoho Connect has it all!

Cons

The design is clearly business oriented and puts efficiency before fancy design.

Reason for choosing Zoho Connect

Price much cheaper, higher security for data confidentiality, better integration with the business.

Review Source

VR

Verified Reviewer  
Webmaster & Graphic Designer  
Government Administration  
Used the software for: Less than 6 months

### "Great communication tool to compete tasks"

September 30, 2019

5.0

The overall experience I have had has been a positive one, where I can jot different things down to each team member and see what I am assigned to as well.

Pros

I like that I can add certain individuals to a task I need to complete to get their input or have them complete a piece I need to complete my project.

Cons

I don't like that there can be a bunch of different chats open or in the list all at once. They need to have a task expiration or something. Maybe I don't see where this can be added. User rights maybe.

Switched from

[Slack](https://www.capterra.com/p/135003/Slack/)

Needed to have more integration with more people and tasks.

Review Source

Catherine B.  
Project Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Connect yourself with work"

August 26, 2019

4.0

The experience is no doubt great. I would also encourage its technical team which is providing fantastic and responsive services.

Pros

This is an application that is serving my organization from numerous years with an intuitive method for group cooperation and work the board in a stunning manner with no damage. I really love this great product.

Cons

In the start it was a bit complicated prodcut but now it has brought excellent features and functions for the ease of use. I have no cons for Zoho Connect.

Review Source

GS

Gari S.  
Chief Strategy Officer  
Construction  
Used the software for: 2+ years

### "Very Good Helpdesk"

May 7, 2018

5.0

Pros

Very simple to use and has made it very easy for all of our branches to be able to get their issues submitted to our IT department quickly. Makes it more manageable rather than getting hundreds of emails with IT issues.

Cons

Can't really think of any cons for this software. It works the way it should and is simple enough to use.

Review Source

KT

Katy T.  
Payment Specialist  
Financial Services  
Used the software for: 1-2 years

### "Makes working from home manageable "

June 10, 2021

4.0

Pros

I like that I can use it both on my laptop and on my phone . The chat function is really fun to use and the app supports sending files . The video quality is usually great .

Cons

Unlike other Zoho products, I find Connect's interface confusing and am not the only one in the company having issues navigating it . The connection also becomes unstable easily if group meetings become too large.

Review Source

GM

Geraldine M.  
Coordinador  
Government Administration  
Used the software for: 6-12 months

### "The ideal social network for companies"

April 13, 2019

4.0

We have created communities and groups with the students of our training courses, that has allowed us to maintain direct contact with them and verify the impact of our training activities, we also pay attention to the suggestions and requests that they make us in regards to the topics We are interested in this in terms of technology and telecommunication. On the other hand, it keeps us in contact with training centers in other countries, with which we exchange knowledge and training

Pros

It is a meeting place that helps develop our capacity for professional collaboration, because it allows you to connect with people with professional experience and colleagues, create your own community, and increase productivity in your office and work team. You can create varied communication channels in chat rooms, forums, groups, blog, among other

Cons

It would be good to add more applications to the list of integrations

Review Source

VR

Verified Reviewer  
Property Manager  
Real Estate  
Used the software for: 6-12 months

### "Another Great (and Cheap) Zoho Product!"

July 17, 2019

4.0

Our entire office is brought together with Zoho Connect. Like most Zoho products, it's bare bones but it's cheap. It serves its purpose and does so perfectly without any bells, whistles, and unneeded extras. I would be lost without Zoho managing my calendar, events, tasks, and docs!

Pros

It's simple and easy to use. It brings everyone together and serves the need completely.

Cons

Setting it up took some time. There's a bit of a learning curve with this one that I did not experience with their other products.

Review Source

FF

Fabien F.  
Ingénieur  
Computer Software  
Used the software for: 2+ years

### "A éviter absolument"

September 12, 2022

1.0

Très déçu par le produit. je ne recommande absolument pas.

Pros

Je n'en ai trouvé aucun. Mon expérience avait bien débuté, sauf que je n'ai pas bien paramétré les notification à ma première connexion... donc je reçois des mails indésirable.

Cons

On ne peut pas récupéré son compte. Lorsque je demande à me connecter il me dit de scanner un QrCode, lorsque je scanne le QRCode, le navigateur sur mon téléphone sort une erreur !!! page inexistante. BREF DE LA DAUBE.

Review Source

LM

Leo M.  
CSR II  
Hospital & Health Care  
Used the software for: 1-2 years

### "Your social network in business"

May 13, 2019

5.0

You can communicate well with this.

Pros

You will be easily connected to your co-employees. Communicating with them is much more easier inside the office. Great value for your money.

Cons

Setting it up is quite confusing at first. But you will get the hang of it.

Review Source

JR

Joachim R.  
Manager  
Public Relations and Communications  
Used the software for: 6-12 months

### "Ça aurait pu être un bon produit, mais il n'y a pas de support!"

August 18, 2022

4.0

C'est vraiment dommage, car nous aimions ce produit que nous avons bêta-testé et utilisé à une trentaine pendant 7 à 8 mois. Le problème c'est le support qui a totalement absent. C'est incompréhensible. Beaucoup d'énergie dépensée pour rien au final.

Pros

Belle interface, ergonomique et puissante.

Cons

Les fonctionnalités comme les App n'ont jamais fonctionné sur la version réseau externe. Il y a des bugs inhérent à Zoho et le support pédale dans la choucroute.

Review Source

SM

Socrete M.  
Manager  
Real Estate  
Used the software for: 6-12 months

### "Integration with other major programs is a HUGE plus"

March 5, 2019

5.0

Pros

The seamless integration between this software and other major storage programs was a Huge plus when switching to this. Very easy to use and navigate. Tracking of customer interaction is spot on and our clients seem to like the chat feature.

Cons

Minor issues like double reports from the same email has occurred. Not too many customizable options available.

Review Source

JW

Jenna W.  
Owner  
Media Production  
Used the software for: 6-12 months

### "AWESOMELY COMPATIBLE!"

July 9, 2018

5.0

Pros

Zoho Connect is so easy to use and it's compatible with everything, my calendars, emails, social media and more. It's very efficient being able to just go to one place for all my communication needs.

Cons

Group conversations get a little annoying, I would like there to be a "do not disturb" option for notifications, etc.

Review Source

DE

David E.  
MD  
Management Consulting  
Used the software for: Less than 6 months

### "Yo! Yo! get Zoho... Connect & more!!"

November 9, 2017

5.0

It's also probably worth a mention the cost is less than /user/mo. AND they give us 2mos. free for subscribing annually. If we weren't so Windows heavy I feel like we could move from MS (Office365) for email, our calendars, & more, wishing we could further integrate with their solutions for ZohoMail, et al.

Pros

One of the best in class solutions. I've often used SharePoint (who hasn't) as a project collaboration tool. Zoho Connect makes it so much easier! Rather than a file sharing tool spun into an Instant Messenger, Zoho Connect is a device agnostic communication platform truly driving productivity.

Cons

What is their NOT to like? Maybe the logo...the toddler like A,B,C building blocks don't exactly scream "Enterprise Solution" :) Book-cover aside, on its proverbial-pages, I find it to be a feature rich & my team never has to worry about how/where/when they can access the tool.

Review Source

CA

Chris A.  
Product Manager  
  
Used the software for: 1-2 years

### "Layout not perfect"

May 10, 2018

3.0

Pros

Functionality wise, its good and got all the features. Definitely good to use as price is affordable.

Cons

Quality on graphics are not good, and the way it helps to navigate is still confusing. Little bit have to improve.

Review Source

Joan M.  
  
Professional Training & Coaching  
Used the software for: 1-2 years

### "null"

October 13, 2016

5.0

Review Source

BB

Bob B.  
Solution Consultant  
  
Used the software for: 6-12 months

### "Great for Collaboration"

March 9, 2018

3.0

Pros

Make's it easy to stay connected to co-workers from anywhere with a signal. Real-time chats with ability to send images and utilize all the standard features from any normal messenger client.

Cons

Not a great API for integration with other home grown software. Not able to link in and integrate with other business applications.

Review Source

AJ

Andres J.  
CEO  
Information Technology and Services  
Used the software for: 6-12 months

### "Zoho"

March 14, 2017

4.0

Great features, but difficult to set up and lacks of documentation

Pros

Great value for your money

Cons

Difficult to set up. Lack of documentation.

Review Source

Smit P.  
I.T. Project Management Intern  
Automotive  
Used the software for: 6-12 months

### "Great work/social connecting service"

December 6, 2017

4.0

Helped with networking and group-thinking in workplace.

Pros

Love the flexibility of the app. Absolutely adore services like forums, RSS feeds, groups and app builder. There is so much that Zoho connect has to offer.

Cons

Web application is great, but the app version of connect is not the best. Very buggy and old fashioned, needs a big overhaul.

Review Source

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