Who Uses This Software?

SaaS Startups, Small Business, Mid Size Business, Large Enterprises, Non Profits, Associations, Freelancers, Co-Working, GYM, Digital Marketing and eCommerce


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Chargebee
  • www.chargebee.com
  • Founded 2011
  • India

About Chargebee

Chargebee offers a highly flexible and customisable recurring billing solution that integrates with 30+ leading payment gateways and alternative payment methods worldwide - to let you automate payment collection, invoicing, email notifications and customer management. With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about creating administrative nightmares.


Chargebee Features

  • ACH Payment Processing
  • Check Processing
  • Collections Management
  • Invoice Processing
  • Online Payment Processing
  • Overpayment Processing
  • Partial Payments
  • Receipt Management
  • Recurring Billing
  • Contingency Billing
  • Customer Portal
  • Customizable Invoices
  • Hourly Billing
  • Invoice History
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Project Billing
  • Recurring/Subscription Billing
  • Service Ticket Billing
  • ACH Check Transactions
  • Debit Card Support
  • Gift Card Management
  • Online Payments
  • POS Transactions
  • Receipt Printing
  • Recurring Billing
  • Signature Capture
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Chargebee Reviews Recently Reviewed!

Great system but requires a god amount of work to setup

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is really good. Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .

Cons: requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.

Chargebee saved us a TON of dev time.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons: I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Does what we need it to do

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy integration for the tech team with Braintree and other payment processors. Lots of features for easily managing your customer subscriptions. Affordable for a startup. Dunning management is very nice!

Cons: Can be confusing to navigate at times. Dashboard reports aren't all that great.

Overall: Chargebee is very helpful to us as a small startup for managing our subscriptions. It's free for up to a certain transactions and then chargable after that. They offer a lot of functionality that would have taken us significant resources to build ourselves. Which for a small startup is critical. I'm not in love with their user interface and some things can be confusing or difficult to find but for the most part it's not too bad.

Helpful tool to have

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Fast update of clients who have paid for their software subscription. Ease of use and handy search function.

Perfect for Non-tangable service based businesses

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inexpensive payment portal and customer database solution

Cons: n/a

Overall: Found Chargebee after switching to braintree payments for my credit card processing needs. Super simple setup, and easy to create products and customer subscriptions. Hosted payment pages make collecting payment securely a breeze.

Recurring subscriptions made easy

Nov 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Simple setup
Great support

Cons: Missing the possibility to be able to add multiple invoice rovs to an invoice.

Overall: A fantastic tool which makes it really easy to handle all your subscriptions in one place.
Integrate it with the API and you can quickly start charging your customers on any period that you want. With smart and simple integrations to payment gateways you will see money on your account directly and you don't need to handle the credit card information.
New product and coupons is simply added and managed in the interface.
Looking forward to explore the tool even more.

Payments simplified

Sep 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Chargebee for over 6 months now and the experience has been nothing but great. The setup and onboarding is amazingly simple. From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point. The pricing plan itself is very encouraging. 50K dollars are processed without any cost.

Pros: - Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems

Cons: Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Recommendations to other buyers: Absolutely. Chargebee is one of the better and cost effective choices that we have made over the past year. Its simple, easy to use and allows us to configure every single element of the payment process

Excellent product!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Pros: Extremely easy to get set up and start taking payments.

Cons: A Xero integration would be useful, which they have built and are currently testing.

Recommendations to other buyers: Start a free trial.

An excellent product!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Does exactly what it says it is going to do.

Overall: I was able to set up Chargebee with Stripe and start taking payments in less than an hour. Their support team was extremely responsive and very knowledgable which made the process even easier.

Recommendations to other buyers: I strongly recommend trying it out. It's been great for us. Utilise the free trial to see if it meets your specific business needs.

Simply Awesome Subscription Billing that JUST WORKS!

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance service for the last 3 years. They always went above and beyond my expectations in helping me with anything I asked of them. I have never once encountered a problem due to their service! I love their team. I respect their leadership. I highly recommend you check them out!

Pros: Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Cons: None! Never had an issue.

Stellar service saving time and money

Mar 12, 2014
5/5
Overall

Comments: I've had many 'long-term' customers, who are very satisfied with my Pilates services, but for whom the whole 'buying/tracking' packages of sessions has become too onerous. Chargebee has allowed me to provide my customers with the same stellar service, but at a reduced cost because I save bookkeeping time and money.

Wonderful API and Support

Mar 09, 2014
5/5
Overall

Comments: I stumble across ChargeBee after searching on the web for subscription API management for our new signal service. From the very start , I found the ChargeBee API very easy to use , the web site easy to navigate and the response from our specific help requests first rate. Our signal service went live a couple of months ago with zero problems from the subscription side which worked with no problems. I can 100% recommend ChargeBee to anyone who reads this and to anyone who emails me personally

Chargebee is great!

May 18, 2013
5/5
Overall

Comments: Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.

Pros: We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Cons: Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.

Vendor Response

by Chargebee on May 19, 2013

Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.

Great API Docs and Fantastic customer support

Jan 02, 2013
5/5
Overall

Comments: I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code. As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways. Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market. The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.