Chargebee

Chargebee

5 / 5 24 reviews

Who Uses This Software?

SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.


Average Ratings

24 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Chargebee
  • www.chargebee.com
  • Founded 2011
  • United States

About Chargebee

Chargebee is a recurring billing & subscription management software for SaaS & Subscription businesses. With a powerful REST API, built-in integrations with essential business tools like Zendesk, Salesforce, Intercom, Slack, Xero & supporting Payment Gateways in 50+ countries, the product helps manage the entire customer subscription lifecycle from billing & invoicing, to revenue recovery & accounting. Backed by Accel Partners & Tiger Global, Chargebee serves 7000+ customers in 53 countries.


Chargebee Features

  • Billing Portal
  • Contact Database
  • Contingency Billing
  • Customizable Invoices
  • Dunning Management
  • Hourly Billing
  • Mobile Payments
  • Multi-Currency
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
  • Recurring/Subscription Billing
  • Tax Calculator
  • Customer Portal
  • Delayed Billing
  • Discount Management
  • Dunning Management
  • Invoice History
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Payment Processing
  • Recurring Donations
  • Subscription Billing

Chargebee Reviews Recently Reviewed!


Chargebee saved us a TON of dev time.

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons: I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Powerful and Simple service

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: ChargeBee is a wonderful billing platform. The real-time charts are a nice touch along with a powerful subscription manager. We are constantly running reports and churning data all through this service. The documentation and help service is just great. Very easy and intuitive plug and play to get up and running quickly. I like that the test site mirrors the live site completely, it makes it easy to try things out in staging before launching them to the main site. It's pretty quick to see it in action with hosted payment pages before doing any integrations. Also if you have any worries or questions, I'd recommend writing to their support team, they work fast and can help you in a moment.

Cons: Support is sometimes a bit disconnected from their customer's needs. While they are extremely nice and polite people, there were few occasions where I had to literally write an essay to explain to them why my bug is happening and how they could solve the problem easily, but I think it's their job and they have to tell me why this happens.

All the operations with money will be here

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Money and system of payment is the inalienable part of each business regardless the field of activity, number of employees, country and so on. With Chargebee you finally can afford yourself to take off this cargo from yourself and rely on this system in everything connected with money, billing, invoicing etc. In addition to this, I need to mention that all these transactions that happen on your website always recorded by this software and you can check not only the current situation but all the deals that happened even long ago.

Cons: The very big number of possible ways of working with payment are available here and this creates some difficulties because if you are the person who did not have the experience to work with such things the same as me, understanding of all the processes can really take some time.

Does what we need it to do

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy integration for the tech team with Braintree and other payment processors. Lots of features for easily managing your customer subscriptions. Affordable for a startup. Dunning management is very nice!

Cons: Can be confusing to navigate at times. Dashboard reports aren't all that great.

Overall: Chargebee is very helpful to us as a small startup for managing our subscriptions. It's free for up to a certain transactions and then chargable after that. They offer a lot of functionality that would have taken us significant resources to build ourselves. Which for a small startup is critical. I'm not in love with their user interface and some things can be confusing or difficult to find but for the most part it's not too bad.

It's a useful application if you have the significant large volume of customers for Invoicing

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement.

Cons: Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier.

Overall: Saving lots of time in Invoicing to the customer.

Capterra-loader

easy subscription management software

Jan 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: nice options available to flexible pricing options for SaaS.

complete suite to manage invoicing and recurring payment.

The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well.

Cons: payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform.

Overall: managing payments on saas product.

using for invoicing and planning

Recurring subscriptions made easy

Nov 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use

Simple setup

Great support

Cons: Missing the possibility to be able to add multiple invoice rovs to an invoice.

Overall: A fantastic tool which makes it really easy to handle all your subscriptions in one place.

Integrate it with the API and you can quickly start charging your customers on any period that you want. With smart and simple integrations to payment gateways you will see money on your account directly and you don't need to handle the credit card information.

New product and coupons is simply added and managed in the interface.

Looking forward to explore the tool even more.

Capterra-loader

Reliable recurring billing platform

Sep 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Chargebee is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again.

Cons: Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system.

Great API Docs and Fantastic customer support

Jan 02, 2013
5/5
Overall

Comments: I first heard of Chargebee after doing some trial integration of both Chargify and Spreedly with our new SaaS app rocketmailmerge.com. A quick look over their API documentation and we were off to work integrating their system with our billing and customer management. Chargebee's API was very easy to integrate, it took only 1 day to get up and running on their sandbox due to their great example code. As an Australian Startup it's very difficult to find a payment manager that can connect to a payment gateway to process USD. Fortunately Chargebee integrates with both Worldpay and eWay. We use Worldpay as our payment gateway so it was paramount that our payment manager supported them. Not only do they support them but about 25 other payment gateways should we ever need to change payment gateways. Chargebee's fees are dirt cheap which makes it a great option for startups who are bootstrapping their building. Their pricing is very competitive and was the best I could find on the market. The team at Chargebee are very helpful and always respond quickly to support emails. Any questions we've had have been answered in detail and the team is a pleasure to communicate with. I will be using and recommending the Chargebee billing platform for all my future projects.

Chargebee is great!

May 18, 2013
5/5
Overall

Comments: Our small local professional org / non-profit was looking for a newsletter / member management system that was supported and not going to break the bank. During our investigations of MailChimp, we learned about Chargebee. While a relatively new company, we were given confidence by MailChimp's endorsement. We went live a week ago with our new solutions and cannot be happier.

Pros: We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system. Generally, the product is very easy to use. They are receptive to feedback.

Cons: Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic. Also, for someone not familiar with payments, some of the configuration took some work.

Vendor Response

by Chargebee on May 19, 2013

Thank you Todd. A pleasure to work with you. Your inputs on your use cases certainly helped us & your review has been a great help to import your existing subscriptions. Looking forward to a long relationship. Thank you.

Payments simplified

Sep 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have been using Chargebee for over 6 months now and the experience has been nothing but great. The setup and onboarding is amazingly simple. From a developer point of view, integration process has been clearly chalked out and documentation is crisp and to the point. The pricing plan itself is very encouraging. 50K dollars are processed without any cost.

Pros: - Pricing plan - Integration and Documentation - Ability to setup coupons - Direct integration with affiliate systems

Cons: Setting up payments in multiple currency requires a bit of a workaround but again its sorted out.

Recommendations to other buyers: Absolutely. Chargebee is one of the better and cost effective choices that we have made over the past year. Its simple, easy to use and allows us to configure every single element of the payment process

Powerful product, 1 stop shop for subscription management

Dec 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We rely on Chargebee for the recurring element of our business. It is incredibly flexible in the types of subscriptions you can create, and how you want to manage them. Every single element of every customer's subscription is customizable.

Simply Awesome Subscription Billing that JUST WORKS!

Oct 27, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I''ve been relying on Chargebee to handle all subscription needs for my online wordpress maintenance service for the last 3 years. They always went above and beyond my expectations in helping me with anything I asked of them. I have never once encountered a problem due to their service! I love their team. I respect their leadership. I highly recommend you check them out!

Pros: Fast and easy setup, Intuitive UI, Rich features, Flexible, Stable, Great support

Cons: None! Never had an issue.

The excellent payment system for your needs

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ChargeBee is a wonderful billing platform. It was very easy to set up, the documentation was really deep and well written, it can be seen that a lot of time and effort was spent on writing it. We are constantly running reports and churning data all through Chargebee. When you have different payment channels and hundreds of customers to stay always up to date with payments Chargebee has excellent reports for it. Their support was very active and friendly. We can easily add unlimited users and even user roles, with different access rights.

Cons: The API is sometimes lacking for some operations. Support is a little off the needs of their customers, they are very nice and polite team, but there have been a few cases where I had to explain for a very long time why our problem is.

Good product and support.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm glad, actually, that I can just set up and keep under control the extension, evaluation. Chargebee is perfectly designed, rather straightforward and easy to find what, in fact, is what you need. I can simplify accounting with clean and accurate records. Chargebee just set up and process, Chargebee does literally everything, actually what I need. With the support of this software, we can concentrate on expanding our business. This platform is able to balance with the definition, protection and observance of ease of access. We like to work on this platform.

Cons: Frankly speaking, I have no problems with this software. I saw sometimes a little problems in the payment system. But now I can say, in fact, that this is a wonderful excellent method to improve our company.

Wish it were a bit easier

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I LOVE that you get to start for free while you're getting set up and building your business. That option is very valuable to me and the clients I work with. That is probably the #1 reason my clients have chosen the platform in the past.

Cons: There's so much to set up and sort out, and while it's nice that they reach out to hop on a call and give support (they reach out too much, actually), I'd rather have tutorials or even just a clearer sense of what to take care of first, what comes next, and on and on.

It also surprises me at times how seemingly simple things are not handled simply. For instance, you should be able to send invoices without a client's credit card, or set up multiple payment plans within the same product.

Excellent product!

Aug 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Chargebee is excellent for subscription businesses who need to manage their payments and invoices. I would strongly recommend trying it out. It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.

Pros: Extremely easy to get set up and start taking payments.

Cons: A Xero integration would be useful, which they have built and are currently testing.

Recommendations to other buyers: Start a free trial.

An excellent product!

Jul 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Does exactly what it says it is going to do.

Overall: I was able to set up Chargebee with Stripe and start taking payments in less than an hour. Their support team was extremely responsive and very knowledgable which made the process even easier.

Recommendations to other buyers: I strongly recommend trying it out. It's been great for us. Utilise the free trial to see if it meets your specific business needs.

Perfect for Non-tangable service based businesses

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Inexpensive payment portal and customer database solution

Cons: n/a

Overall: Found Chargebee after switching to braintree payments for my credit card processing needs. Super simple setup, and easy to create products and customer subscriptions. Hosted payment pages make collecting payment securely a breeze.

Wonderful API and Support

Mar 09, 2014
5/5
Overall

Comments: I stumble across ChargeBee after searching on the web for subscription API management for our new signal service. From the very start , I found the ChargeBee API very easy to use , the web site easy to navigate and the response from our specific help requests first rate. Our signal service went live a couple of months ago with zero problems from the subscription side which worked with no problems. I can 100% recommend ChargeBee to anyone who reads this and to anyone who emails me personally

It's an Okay Product

Aug 16, 2018
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That I could start subscriptions for my customers and also invoice them with their profile(accounts).

Cons: It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience. It's definitely something not worth my money

Overall: Their customer support team was always slow on getting back to People and they never wanted to just provide you the answers you need, They always wanted to schedule a call back

Stellar service saving time and money

Mar 12, 2014
5/5
Overall

Comments: I've had many 'long-term' customers, who are very satisfied with my Pilates services, but for whom the whole 'buying/tracking' packages of sessions has become too onerous. Chargebee has allowed me to provide my customers with the same stellar service, but at a reduced cost because I save bookkeeping time and money.

Great system but requires a god amount of work to setup

Oct 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is really good. Can create multiple plans, adds on, good too to manage legacy customers and very intuitive to use after the initial setup .

Cons: requires a lot of tinge on the beginning to do all the setup. The person who is responsible for this need to be fully engaged in order to do the right settings.

Helpful tool to have

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Fast update of clients who have paid for their software subscription. Ease of use and handy search function.