# Page 2 | Chargebee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Chargebee the right Recurring Billing solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131433/Chargebee/reviews --- Chargebee 4.2 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 19th, 2026 # Page 2 - Reviews of Chargebee ## Showing most helpful reviews Showing 26-50 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Serese S. Founder and CEO Information Technology and Services Used the software for: 2+ years ### "Decent Solution for a B2B Hardware and Software Company" October 22, 2025 4.0 Overall it is intuitive to use and it does everything we need. We only talk to them when they're trying to upsell us though. Pros That it can accommodate a fairly extensive product suite. We have hardware one time fees and software subscription, so it can be a little complex. can handle it all. Cons Just little things. Figuring out how to add additional functionality. Not being able to charge customers at the end of the month. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Chargebee It was simple to use and it fit our budget. Review Source VR Verified Reviewer Director of Operations Information Technology and Services Used the software for: Less than 6 months ### "adds lots of time and effort compared to alternatives" January 2, 2025 2.0 SubscriptionFlow has less responsive support but it worked better Pros it kinda works and the user interface is has an attractive appearance compared to some others Cons \-rediculously long / incomplete implementation -very high cost compared to competition -poor financial reporting tools -poor visibility / access (too many buttons / pages to navigate to see important data) -poor scalability of account management -weak salesforce integration Switched from [SubscriptionFlow](https://www.capterra.com/p/197713/SubscriptionFlow/) poor customer service and technical support Review Source Response from Chargebee January 8, 2025 Hi, Thank you for sharing your feedback. We're sorry to hear about the challenges you encountered during implementation and use of the platform. Your experience isn’t the standard we aim for, and we want to help make it right. We would love to connect with you to help resolve the issues mentioned in your review, but because it was left anonymously, we are not able to reach out directly. If you'd be open to connecting with our leadership team to talk through your experience, please send me a note at reviews@chargebee.com and we will get that set up. TV Thomas V. Market research interviewer Market Research Used the software for: Less than 6 months ### "Amazing for business!" January 14, 2026 3.0 This is used with my pricing and billing and it helps simplify things so much. Having the controls built right in makes things extremely user-friendly. Pros This is really great for billing and subscription management, and it’s all done in app. And the self serve portal is extremely user-friendly. Cons Overall I wish the initial demo lasted longer before having to dive into the purchase, but I’m still glad I made it. Review Source MD Margaret D. Finance Computer Software Used the software for: Less than 6 months ### "Simplify my revenue reporting" December 12, 2024 4.0 So far, so good. the demo was excellent. Pros I liked that it simplified revenue reporting, deferred revenue, and allowed revenue projections. Cons I didnt like that once a hard close was done on a period, it was not simple to reopen that period - like for audit adjustments. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) automation, minimization of errors, better reporting Review Source KH Kelly H. Customer Success Manager Computer Software Used the software for: 6-12 months ### "Easy to use subscription charging platform" November 1, 2024 4.0 Pros It's relatively straightforward and intuitive to use Cons There could be further capability in terms of customisation of subscriptions Review Source LD Lisa D. Billing Administrator Computer Software Used the software for: Less than 6 months ### "Accounting Software that needs help!" August 6, 2024 3.0 It hasn't been the most pleasant experience. Our company decided to move to at the recommendation of an employee who didn't quite understand the financial side of the business. We are constantly editing subscriptions and it's quite burdensome. If you run a filter on a particular screen and click on a link, it erases the filter. While this software seems to be more efficient from a reporting perspective, it's much more burdensome for the employees doing the actual work. We've been using it for approximately four months and are constantly finding problems with it. We trained ourselves on how to use it before going live to ensure that it performed as expected. We're still not pleased with its performance. Pros I like the idea of automated dunning emails and automatic follow-ups for customers. But so far, they haven't worked correctly. Cons Editing a subscription is a lot more complicated than other software. I don't like that you cannot easily view a screen that shows paid and unpaid invoices. I don't like that invoices get paid and there are no notifications. I don't like that you cannot enter payment information for a customer. We have fought with customers who previously were on auto-pay to get their information entered into this software. I don't like that once a customer has entered payment details and turned on auto-pay, ALL invoices will get paid once they are created, even if the purchase is not part of the subscription. If a subscription is set for auto-pay and a customer decides to buy training, they should have the option to pay individually. The only way to do this would be to turn off auto-pay every time you run an individual invoice. Switched from [Sage Intacct](https://www.capterra.com/p/76/Intacct/) An executive decision was made by someone who had used it at a previous company. It was not made by the finance department. Review Source Response from Chargebee August 13, 2024 Hi Lisa, Thank you for sharing your feedback. We’re sorry to hear that your experience with Chargebee hasn't been as smooth as expected. We wanted to address a few specific points from your feedback. The 'unpaid invoices' filter in Chargebee allows you to display both paid and unpaid invoices and payment details can be entered at the customer level. We would like to learn more about the challenges you’re facing with these features. Our team can also explore setting up webhooks to notify you of invoice updates. We’d love the opportunity to discuss your feedback further and tailor Chargebee to better fit your needs. If you're interested please drop us a note on reviews@chargebee.com, and we can schedule a call with our product team to explore this further. TP Tess P. Customer Care Representative Health, Wellness and Fitness Used the software for: 1-2 years ### "Chargebee Review" November 26, 2024 5.0 Very good, smooth integration, no hiccups when completing online payments Pros I have used as a consumer, it has been very smooth and helpful when processing online payments and transactions Cons I haven't run into any issues with Review Source GM Gina M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform " September 16, 2024 5.0 Pros The easy of using the organ for a new user Cons The over all set of and to speak with customer service Review Source SS Sneha S. Software Engineer Chemicals Used the software for: 1-2 years ### "Advanced Subscription Billing and Revenue Management" July 12, 2024 5.0 Pros It automatically handled a customer's plan upgrade, ensuring seamless billing without any manual intervention. Cons It took me a while to understand all its features and settings, which delayed its implementation into my billing system. Review Source Response from Chargebee July 18, 2024 Thank you for sharing your experience with Chargebee, Sneha. Your feedback is invaluable to us as we continue to innovate and enhance our platform. SG Shaun G. Head of Product Apparel & Fashion Used the software for: 2+ years ### "A deeply regrettable & expensive experience" November 16, 2023 1.0 Our experience with has been nothing short of a nightmare. The first implementation consultant we were assigned was utterly incompetent, providing no solutions and merely directing us to irrelevant API documentation. They showed no interest in understanding our use case or reviewing our documents and user flows. During our weekly calls, I was left to fend for myself, presenting configurations that didn’t work and proposing solutions that were met with dismissive responses. It became painfully clear that this consultant, an external contractor, was more interested in passing the buck than in providing any real assistance. Our pleas for help fell on deaf ears, with emails left unanswered for weeks on end. When we requested a new implementation consultant, we were unaware that this was merely a symptom of a larger problem: Chargebee’s complete disregard for their customers. Our second consultant was a breath of fresh air, taking the time to understand our use case and helping us find a working solution. However, the migration package we purchased was a complete waste of money, offering little more than a suggestion to read the error messages and make the necessary changes. Fast forward to today, and we are still grappling with an open ticket from \[sensitive content hidden\]. The configuration that Chargebee sold us has proven to be a complete disaster. Following an update in August, our instance has been plagued with errors, causing serious issues for our customers. To add insult to injury, we were informed that the features of the solution we purchased nine months ago do not work together. This was news to us, as none of their documentation suggested this. Despite presenting examples of both successful and failed system operations, Chargebee has failed to provide a replicable explanation of our current configuration’s behavior. The most alarming part of this ordeal is the frequency with which we have had to chase them for updates, only to be met with silence, followed by a call in which we are blamed for not testing the configuration properly. Chargebee has refused to provide a written explanation of how the code should behave to this day. They have refused my ask to further go over our examples and truly understand our use case. If you’re looking for a service that will lie to you, ignore you, and treat you like a fool, then look no further than Chargebee. Their approach to customer service and business conduct is nothing short of appalling. Pros It is quite intuitive and easy to use. Cons The team at has proven to be nothing short of a disaster. They treat you with utter disregard, blatantly lying to you and leaving your emails unanswered for weeks on end. When you finally manage to get a response, they lure you into a call under the pretense of prioritizing your concerns, only to leave you in the lurch once again. This vicious cycle of neglect continues unabated, while you are left to deal with the fallout of their incompetence, losing customers in the process. Their behavior is not just unprofessional, it’s downright disgraceful. Review Source Jo B. CEO Computer Software Used the software for: 2+ years ### "Great system, very easy for start ups" March 3, 2022 4.0 Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible. Pros This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription. Cons There are a lot of amazing features that you can only access with much more expensive plans. Review Source Response from Chargebee April 5, 2022 Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee. Mark D. CEO Computer Software Used the software for: 1-2 years ### "Everything is in there" February 3, 2022 5.0 Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's. Pros I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team. Cons It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it. Alternatives considered [Maxio](https://www.capterra.com/p/139751/Maxio/) Reason for choosing Chargebee was more simple which suited are business. Chargify was good too. Conceptually they can address complexer issues but it also makes it harder to implement. They could also not support future billing. Switched from [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/) Recurly was more expensive and could not give us a good deal to their enterprise plan as an existing customer. Review Source Response from Chargebee April 5, 2022 Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee. LS Liam S. Software Engineer Information Technology and Services Used the software for: 2+ years ### "Accounting and financial management software that simplifies everything and saves us time" July 18, 2023 5.0 It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent. Pros I love for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training. Cons There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily. Review Source SL Sam L. Founder Civil Engineering Used the software for: 1-2 years ### "Imperfect, but still pretty good" October 18, 2022 4.0 Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with is sam@beyondcad.com (old email) even though I have sam@beyondware.com listed here. Pros I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product. Cons Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction). Review Source Gaurav P. Account Executive Information Technology and Services Used the software for: 2+ years ### "Excellent billing s/w for SaaS businesses." May 3, 2022 4.0 The business problem we are solving with is managing our Subscription-based billing and invoicing. It has streamlined it very well for us, bar a few hiccups here and there. The support has been tremendous and it has overall been a pleasant experience. Pros I loved the interface, and how easy it was to set things up for our subscription-based billing. Some of the things I really liked are creating plans, coupons, add-ons, sending payment links, updating invoices and customer info, AND how all of these work seamlessly with each other. Cons I would have liked more customisation in terms of invoicing, for eg: set a subscription and add add-hoc line items in it in the middle of the subscription cycle. Another thing which could be improved is the integration with our CRM (Hubspot). Plenty of times, the deal creation from to Hubspot either didn't work, or worked differently from the expected behaviour, in spite of setting things up as instructed. Review Source OA Oumaima A. research analyst Environmental Services Used the software for: Less than 6 months ### "Simplified Subscription Management and Billing" July 8, 2023 5.0 Assess whether offers the necessary features and functionalities to meet my specific subscription management and recurring billing requirements. Consider factors such as the ability to handle different pricing models, automate invoicing, and integrate with other systems. Pros automates the billing process for recurring subscriptions, saving businesses time and effort. The platform generates invoices, handles payment collection, and manages subscription renewals seamlessly. Cons I have found that has a learning curve, particularly for users who are not familiar with subscription management or billing platforms. It may take time to understand all the features and functionalities of the platform. Review Source Ram V. Senior Account Executive Telecommunications Used the software for: 1-2 years ### "Great product and even better Customer Support" October 4, 2022 5.0 We are efficient in new client onboarding and subscription processes because of . We were manually raising invoices before but with Chargebee the process is simplified and very effective. Pros We have a SMB and Enterprise Sales team and use for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day. Cons There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick Review Source RK Rahul K. Risk management Education Management Used the software for: 2+ years ### "Great platform for billing and subscription." December 7, 2022 4.0 Overall, is a great billing solution and I would recommend it to anyone! Pros There are many things that I like about , but the thing that I like most is the fact that it makes billing easy. No more worrying about whether or not I am being charged the right amount, or if I am being charged at all. Chargebee takes care of all of that for me, and all I have to do is sit back and relax. Cons I think that is a good product but there are definitely some areas that could be improved. Sometimes payment gateway doesn't load and it show error which is bit frustating. Review Source Brad H. Co-Founder Computer Software Used the software for: 1-2 years ### "Chargebee saved us a TON of dev time." October 3, 2017 5.0 Pros I love that allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward. Cons I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure... Review Source DM Dale M. Head of Product Computer Software Used the software for: 2+ years ### "Subscription management you can rely on" September 14, 2023 5.0 Its been great to use and we have absolutely no regrets about out decision. Pros The system is fast and provides a great development experience. Cons The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Chargebee We wanted flexibility with payment gateways and a tool dedicated to subscription management. Review Source keval V. developer Information Technology and Services Used the software for: 1-2 years ### "Best tool for billing and recurring " December 23, 2022 5.0 Pros As a business owner, I know how hard it is to manage the bill. makes the process seamless and easy. It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used. The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier. It's really helped us save time on our billing process in particular. Cons I don't have any complaints at this time. Review Source HR Heiko R. CFO Computer Software Used the software for: 1-2 years ### "SaaS Billing Tool für Massengeschäft" August 30, 2023 3.0 Top Lösung für Massengeschäft ala Netflix oder Spotify, daher für teilweise individuelles B2B Geschäft nicht optimal. Großer Funktionsumfang der aber auch seinen Preis hat. Mit dem Support sind wir nicht immer zufrieden. Pros Die Automatisierung und Integration in Zahlungsabwickler wie Stripe funktioniert gut. Top Auswertemöglichkeit für die gängigen SaaS KPIs. Cons Für unser B2B Geschäft ist die Individualisierung der Abos nicht ausreichend. Außerdem sind die Prognosefunktionen für Umsatz etc.nicht gut. Reason for choosing Chargebee Empfehlung von Kollegen. Gute Llsung für Customer Self Service. Review Source VR Verified Reviewer PM Computer Software Used the software for: 2+ years ### "Easy Subscription Management" February 25, 2021 5.0 It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy. Pros makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows. Cons Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful! Reason for choosing Chargebee N/A Review Source Nuno L. CEO, Co-Founder Computer & Network Security Used the software for: 1-2 years ### "Our perfect subscription manager" November 2, 2018 5.0 Pros We rely on to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor. Cons The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since doesn't do any of that, I need to have a separate invoicing platform. Review Source VR Verified Reviewer CEO Internet Used the software for: 2+ years ### "To be avoided, it will cost you LT!" November 20, 2020 2.0 Pros started as a good product challenging Recurly but now it's really one of the worst decision we ever took Cons Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company! Alternatives considered [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/)[Odoo](https://www.capterra.com/p/135618/Odoo/)[Zuora](https://www.capterra.com/p/84232/Z-Billing/)[Stripe](https://www.capterra.com/p/123889/Stripe/)[GoCardless](https://www.capterra.com/p/156081/GoCardless/) Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.