# Page 3 | Chargebee Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Chargebee the right Payment Processing solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131433/Chargebee/reviews --- Chargebee 4.2 (104) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 19th, 2026 # Page 3 - Reviews of Chargebee ## Showing most helpful reviews Showing 51-75 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "Code quality is terrible. UI is confusing. Full of bugs." January 19, 2022 1.0 A total disaster. Spent over 2 months trying to get everything working, but I kept hitting bugs and problems. Pros The backend code looks nice, but the frontend is a disaster. Cons Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad. Alternatives considered [Recurly](https://www.capterra.com/p/122700/Recurly-Subscription-Billing/) Reason for choosing Chargebee I should have done more research. is a 'unicorn' with 300 million dollars. I don't know what they spent the money on, but obviously not the code. It's all marketing and hype. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) I don't like Wordpress or PHP and wanted something more modern. Unfortunately 's code is old and crusty and worse than Woocommerce. Review Source RG Rachel G. Product Specialist Information Technology and Services Used the software for: 6-12 months ### "Helps me run a smooth sales call!" May 7, 2024 5.0 Overall it's been very positive! Have always received help when needed, and as I have things set up, it runs smoothly and efficiently for my day to day workflow. Pros I love how easy it is to grab a link to a plan when I'm in the middle of a call and process payment when a buyer is ready on the spot. Having that functionality helps me move sales along faster and more efficiently. Cons It is difficult to navigate the setup and customizations when needed. Review Source YM Yuval M. Head of Business Development Information Technology and Services Used the software for: 2+ years ### "Good of the shelf product, with a lot of problems when you scale" March 5, 2020 3.0 We are still using it, but more because the time and cost to change is very high than for other reasons - and I am not sure that forever is going to be the case. I wouldn't recommend using this product if you need anything beyond the basic subscription management capabilities. Support wasn't good either. In 6 months we had 3 account managers change and I am not even sure how to reach our account manager now. When coupled with the pricing they charge, I wouldn't recommend utilizing this product beyond its basic subscription management. Pros I love that it has multiple options and features. And the core subscription management works really well. It is great for companies that start from scratch and need quick 0-80 solution. Cons The issues start when you go deeper. Revenue story has lots of data reliability issues, slow refresh rates, information that changes in hindsight. The more you leverage the advanced capabilities the more disappointed you are. We had dashboards disappear, web hooks not triggering without any apparent reason and much more. We need to spend hours validating the data and double check three times before we can decide to rely on the output. Review Source Max S. Director, Customer Success Computer Software Used the software for: 2+ years ### "Basically, perfect in all aspects" January 24, 2019 5.0 We're ourselves are SaaS product, and use as a backend for our payments and billing. We extensively use addons and various combinations of subscription plans. I couldn't name another product that I would be that happy with as I am with Chargebee. Pros \- Perfect UX/UI: all the filters, mass operations, detailed settings are available just as I need them, never think a second where to find a function I need - Great API & integration support - Very powerful analytics (especially with RevenueStory) - Awesome support - A very, very carefully and thoughtfully planned interface with a deep understanding of the user. Cons I faced literally two issues through the course of 6 years using in production. Review Source gP giulio P. Software Developer Computer Software Used the software for: 6-12 months ### "Chargebee experience" April 27, 2022 5.0 Pros It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. is basically perfect! Cons Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you. Alternatives considered [Paddle](https://www.capterra.com/p/173382/Paddle/) Switched from [Patreon](https://www.capterra.com/p/230186/Patreon/) Patreon was hard to integrate as a developer. Review Source JD John D. Software Developer Research Used the software for: 1-2 years ### "Chargebee: A Billing Solution that Has Effective Features" April 1, 2024 5.0 Pros I like the effective features of . Chargebee has been reliable when it comes to billing. Cons has effective features . No dislikes for Chargebee. Review Source Alister R. Director of Product Innovation Computer Software Used the software for: 6-12 months ### "easy subscription management software" January 19, 2018 4.0 managing payments on saas product. using for invoicing and planning Pros nice options available to flexible pricing options for SaaS. complete suite to manage invoicing and recurring payment. The test site for training prior to using is also very useful. We are able to use it really well due to this feature and we can train new employees on the product as well. Cons payment gateway integration can be a little more seamless they always encourage stripe, but a lot of spurious txns get generated on that platform. Review Source Response from Chargebee October 24, 2018 Hey Alister, Thank you for your review :) We¿re happy that you find our product features useful. Regarding your feedback on payment gateways, we are constantly working towards a more seamless integration. Apart from Stripe we do integrate with several other payment gateways and Payment methods, please take a look at it and let us know if you are interested in any of these ( you can reach out to support@chargebee.com) . We will definitely help you with the set-up process. AP Aurora P. IT Expert Consumer Services Used the software for: 1-2 years ### "Chargebee: A Brilliant Revenue Growth Management Software" April 8, 2024 5.0 Pros The impressive capabilities of has been making it a reliable revenue growth management software. It has been so impressive. Cons I like the impressive features of . No dislikes for Chargebee. Review Source MB Mario B. Operaio Farming Used the software for: Less than 6 months ### "Software nella media " January 25, 2024 4.0 Esperienza nella media il software presenta problemi che danno fastidio durante il lavoro che svolgiamo Pros Mi piace del software la parte contabile con molte possibilità di avanzamento ma a dei problemi Cons A dei problemi di gestione nei pagamenti che andrebbero sistemati Review Source IG Iván G. COO Internet Used the software for: 2+ years ### "Good only if you use the default set-up" March 17, 2021 2.0 In the beginning was very nice, but the more I use the product, the less I like it. We are considering moving to a different provider even if this will require to re-implement all our payment process. Pros At the beginning, when we started using this software, the setup was quite easy and just following their online documentation we could set up everything in our project. Cons Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that. On the other hand, 3DS implementation is very poorly documented if you don't use their in-house components. The support team is one of the worst I've encountered, they give you contradictory explanations, they don't even properly read the information you provide and it's very difficult to get the level 2 support. Review Source VR Verified Reviewer Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's worth exploring" August 1, 2023 5.0 It is a good platform for automating payments. The platform has good documentation available, but setting it up without prior experience can be challenging. It can handle both simple processes and more complex workflows. Exploring this platform is definitely worth it. Pros It seems like good solution for many needs, from recurring billing to payment management, can be a valuable tool. A good plus is that there is no need to build our solutions from scratch and several integrations are available to streamline the workflow. The big advantage is reducing the amount of human processing since all information is inside the platform. Cons The UX can be improved and it can take some time to understand how to use the several option. Review Source Hardik M. Team Leader Information Services Used the software for: 2+ years ### "Best SaaS subscription billing platform" December 13, 2022 5.0 Pros I have been using for over a year now and I am completely in love with it. It's the best SaaS subscription billing platform out there and I would highly recommend it to anyone looking to start a subscription based business. The customer service is also fantastic, they are always available to help and their responses are quick. Cons Some of configuration is complex to understand. But thier customer support is quick to help us. Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source VR Verified Reviewer Assistant Manager Finance Account Education Management Used the software for: 1-2 years ### "It's a useful application if you have the significant large volume of customers for Invoicing" June 14, 2018 4.0 Saving lots of time in Invoicing to the customer. Pros The application is Subscription enabled. So if the monthly billing amount is same then the subscription will create Invoices every month automatically without manual involvement. Cons Sometimes due to system error invoices get created and get paid, which is not in order. I cannot bill single customer from to supplier. Review Source Response from Chargebee October 24, 2018 Hi there, Thank you for your review :) We¿re glad that you find our product useful. Regarding invoicing due to system errors, I would like to understand more on this. Could you please send me your email address so we get in touch with you on this? Peter S. Head of Finance & Analytics Computer Software Used the software for: 1-2 years ### "Reliable recurring billing platform" September 13, 2018 5.0 Pros is a very effective platform for recurring billings. It allows you to create plans, addons, coupons, and invoice reliably time and again. Cons Complex billing situations, such as sending a customer a single invoice for several subscriptions, are a bit more complex and require a lot of meddling with the system. Review Source Response from Chargebee October 24, 2018 Hi Peter, Thank you for your review :) We do have a feature called Consolidated Invoicing that provides the functionality to consolidate and send out a single invoice for multiple subscriptions of a customer. We will send out a detailed email to you on this feature at the earliest. Gina S. Process Management Analyst Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "It helps our billing." March 3, 2024 5.0 Pros We have 2 months with this free version and we have automated the invoice in some departments, we continue to link other systems and we are ready to purchase a license. Cons At first I did not trust this software, but if we have automated many invoices, we are on the way to a new version to move forward with more data. Review Source MC Marco C. IT Expert Consumer Services Used the software for: 1-2 years ### "Chargebee: An Easy to Use Payment Processing Solution" March 27, 2024 5.0 Pros is an easy to implement payment processing solution. I enjoy the reliability of Chargebee. Cons No dislikes for . Chargebee has been the best. Review Source DA Dave A. Marketing Operations Manager Marketing and Advertising Used the software for: 6-12 months ### "Very competent billing and subscription management product" September 30, 2021 4.0 The ability to measure and track ARR for a Saas product is critical to our success. The fact that it integrates with Salesforce means that we can be confident we have an accurate view of our customer's accounts. Pros has plenty of features that will ensures the platform can accommodate our product as it grows. Cons Lot's of features adds complexity therefore the learning curve is steep. Once you have it set up though, it's a very powerful platform. Trial subscription functionality could be expanded a bit. It would be could to be able to customise a user's trial journey a bit more. Review Source FN Felipe N. Analista IT Information Technology and Services Used the software for: 1-2 years ### "Chagebee solucion para facturación " May 15, 2023 5.0 Pros Ha sido un aplicativo muy útil para el área de pagos y facturación de la empresa. Cons Se podría mejorar la interfas de facturación Review Source DM David M. Customer Success Manager Computer Software Used the software for: 1-2 years ### "Seamless subscriptions and recurring revenue" July 26, 2022 5.0 Pros allows our team to seamlessly manage subscriptions and recurring revenue. UI is simple and clear, with all the features required Cons We haven't had major issues with in about two years of working with it Alternatives considered [Stripe](https://www.capterra.com/p/123889/Stripe/) Review Source LM László M. CEO Computer Software Used the software for: 6-12 months ### "Excellent subscription management platform" October 24, 2019 5.0 Overall a very capable subscription management tool with great integrations and great support them! Pros Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields. Cons Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses". Alternatives considered [MemberMouse](https://www.capterra.com/p/133853/MemberMouse/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing Chargebee Integrations is a big plus! Review Source VR Verified Reviewer Kenya Business Lead Internet Used the software for: 6-12 months ### "Billing Software For All" December 6, 2018 4.0 enables is to efficiently bill clients and keep updated records of all customer billing information. The system also enables us to remind clients on outstanding payments. Its integration with our CRM enables us to help keep a centralized platform for custom relations. Pros The seamless integrations is enables as well as the automation that come with it. Cons The UI can be a bit dragging and makes it difficult for one to stick on the software. Review Source Razvan G. Founder & CEO Information Technology and Services Used the software for: 1-2 years ### "Really ease the pain of implementing payment processing" February 13, 2019 5.0 Pros Really ease the pain of implementing payment processing. I have tried implementing Braintree without and it was a nightmare. Cons I have nothing to complain. They are improving all the time and doing its job. Review Source VR Verified Reviewer Electrical and Electronic Engineer Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Chargebee" December 11, 2022 3.0 Pros The tax calculation for me was the feature that saves me a lot of time and money .But you can customise everything fast and easy Cons In the beginning the setup take a lot of time about 3 months and it was a quite complex Review Source DR Daniel R. CPO Retail Used the software for: 1-2 years ### "Easy with many possibilities " June 3, 2022 5.0 Simple to set up and easy to use. Nice support for customers. Pros The implementation into our product and Slack. Statistic overview. It is very easy to set up customer and provide them also with info/status mails too. Cons To be honest, gives me more that I expected :D. Billing and subscription service was that what we need. And of course, the different types of mails notifications. Review Source JG Joanna G. Hotel posta Hospitality Used the software for: 6-12 months ### "Chargebee" November 17, 2023 4.0 Pros provides excellent customer services Cons Can be expensive for small businesses. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.