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Imprima Virtual Data Rooms

Reviews of Imprima Virtual Data Rooms

4.4 (93)
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Pros

  • Thank you for consistently delivering a service that goes above and beyond expectations. Your platform, combined with such outstanding customer support, truly sets you apart in the industry.

  • Always available and also thinking on best solution for a contract for a certain time for a certain amount of data which is significant lower. Also product is easy to use.

  • Incredibly amazing customer support, really incredibly nice and super available. Q&A functionality is very well thought off and structured.

  • Good support, very good that end of contract was signalled, overall solid and reliable product.

Cons

  • Sometimes there seemed to be a problem whit dragging a document, because of a to long documentname.

  • That it was not possible to delete a file that was uploaded to the wrong folder and not shared with the other users yet.

  • Problem was temporary and fixed quick. The possibilities of using the dataroom are endless.

  • Experience was spoiled by poor customer service at Imprima Amsterdam.

Showing Most Helpful

Showing 25 of 93 reviews

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Borbala B.
Senior Analyst
Real Estate, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 7, 2024

"Proactive support team, great service"

Overall: I am pleased to express my utmost satisfaction with the service provided by your platform. It consistently delivers precisely what we need without any significant complaints. Although we encountered a few challenges during the Q&A process, the proactive and supportive nature of your service team swiftly addressed these issues, ensuring that everything ran smoothly. The service provided by your team is a standout feature and a compelling reason why I continue to choose your platform. The proactive approach, coupled with prompt resolutions to any concerns, reflects a commitment to customer satisfaction that is truly commendable. It's this level of dedication that makes my experiences with your service not just satisfactory but exceptional, and a key factor in my decision to return for future needs. Thank you for consistently delivering a service that goes above and beyond expectations. Your platform, combined with such outstanding customer support, truly sets you apart in the industry.

Pros: Great team immediate help whenever you need it

Cons: Not able to filter through questions in the Q&A efficiently

Gerjan H.
Real Estate Analyst
Commercial Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
2.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 15, 2023

"Decent data room"

Pros: The data room performs well. It is easy to see who has access to a certain file.

Cons: What is less good is the fact that the publishing button sometimes does not turn red immediately. It is not possible to add files in a folder while keeping them invisible for the users having access to that folder.

Reasons for Choosing Imprima Virtual Data Rooms: It is less expensive, but has the same core features
Switched From: Virtual Vaults
Alexander V.
Associate
Banking, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
2.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
February 7, 2022

"Good job [SENSITIVE CONTENT]!"

Pros: Service was absolutely the best I experienced compared to other VDR platforms. [SENSITIVE CONTENT] did really a good job; pro-active, eager to help and always online.

Cons: The software is not very user friendly and also not intuitive. It takes a longtime to fully understand the software. Also the video's/manual were not very helpful. Luckily [SENSITIVE CONTENT] explained everything very clear. Also, the "standard VDR reports" are not up to par compared to other platforms - a lot of manual steps has to be done. Furthermore, the platform looks very outdated

Marco P.
Head of Legal
Medical Devices, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 6, 2024

"Great data room"

Pros: Easy to use and a great customer care service.

Cons: Customer care and back office service.

Tibor K.
Project Lead Mergers and Acquisitions
Consumer Electronics, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 31, 2023

"Excellent Customer Service"

Overall: Good and professional VDR; I've never seen so good customer support.

Pros: The customer service has been outstanding. Very fast reaction and good 1:1 support.

Cons: the graphical implementation of the Q&A is a bit cumbersome. We often forgot to publish structural changes like moving or deleting files, here a better view of open to do's in the file structure itself would be helpful.

Reasons for Choosing Imprima Virtual Data Rooms: There is a frame contract with our parent company
Stephanie R.
Corporate counsel Mergers Acquisitions
Chemicals, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 29, 2024

"Great User experience "

Pros: Easy to use Easy to administrate Easy to feed

Cons: No bad experience to share. Redacting tool is maybe a bit cumbersome but helpful.

Karol T.
Associate
Legal Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
September 12, 2024

"Imprima VDR"

Overall: The platform works well, however sending of USBs was unnecessarily prolonged.

Pros: Structure of VDR is clear and flexible.

Cons: VDR didn't cause any problems and everything worked.

Hugo G.
Owner
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 1, 2024

"Excellent customer support "

Overall: Very good in combination with customer support.

Pros: Excellent customer support from Amsterdam team. Very helpful and always available.

Cons: Could be bit more intuitive. As a result I needed some extra customer support.

Tomasz N.
Investment Manager
Real Estate, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 20, 2023

"review"

Overall: good over the years

Pros: easy, quick and not expensive

Cons: that not every file format is supported when uploading and that often errors occur during upload

Tijmen B.
Strategy Manager
Civil Engineering, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 26, 2024

"Great data room"

Pros: Easy to use data room that offers all functionalities needed for a smooth due diligence process. Also the hands-on support is highly appreciated.

Cons: Time needed for processing publication of documents was slow sometimes.

Ana Mariya M.
Legal Counsel
Consumer Electronics, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 2, 2023

"Efficient due diligence thanks to effective software!"

Overall: The biggest benefit was the great support from the Imprima Team who were there every step of the way!

Pros: Overall, the software was extremely easy to use and where any struggles arose the Imprima team was very quick to respond and assist as needed. The features of the tool made it extremely easy for communication with many comprehensive features. Definitely recommend for smooth and efficient workflows.

Cons: The latest upgrade and functionalities to the platform was great especially the option of light and dark mode and resolved many things which I liked the "least" but that is more on a cosmetic level. The functionalities of the software were great which is most important.

Reasons for Choosing Imprima Virtual Data Rooms: n/a
Charlotte H.
Back Office Executive
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
September 27, 2021

"Review RED"

Overall: Quite good - the customer service is excellent!

Pros: The user-friendly platform..................................

Cons: That you can't drag and drop in the root menu, like moving folders by dragging the mouse would be a nice feature

Michael D.
Manager corporate control
Food & Beverages, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 17, 2021

"Review Imprima"

Overall: see previous

Pros: Very good support and communication with Imprima. It feels like you have 1 specific customer support ([SENSITIVE CONTENT]) as well as customer coördinator ([SENSITIVE CONTENT]). Always available and also thinking on best solution for a contract for a certain time for a certain amount of data which is significant lower. Also product is easy to use.

Cons: Already discussed with imprima. We had some issue on blacklining and access of bidders due to new future (blacklining and update). This could cause some legal complaints and discussions. Problem was temporary and fixed quick. The possibilities of using the dataroom are endless. After using several times you now more about the possibilites like bulk raise questions, answers, data, drag and drop which makes use easier. This should be enabled standard.

Adrienne B.
Property Manager
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 3, 2022

"Good"

Overall: Overall experience is good

Pros: Clear, reasonably easy to use, good support.

Cons: We got complaints of our clients regarding ease of use.

Reasons for Choosing Imprima Virtual Data Rooms: Recommended by others
Huub W.
CEO & Founder
Information Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 19, 2022

"Does what it need to do."

Overall: We have been involved in various transactions with multiple parties per transaction.

Pros: I am not an expert in this field of software, but we have used this product on various deals over the last years with multiple parties and users (20-50) per occasion. Support is great and fast.

Cons: Probably because of security, but remembering my password would be a lot less hassle.

Jörn S.
Funds- and Assetmanager
Real Estate, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
1.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
November 1, 2021

"Very good customer service for a high price"

Overall: A good dataroom with a very good customer service.

Pros: The customer service was always very helpfull.

Cons: The price for uploads is too expensive. The price for regular hosting is o.k.

Reasons for Choosing Imprima Virtual Data Rooms: It was recomended to me.
Tom M.
Analyst
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 12, 2022

"Review Imprima by Tom Moonen"

Overall: Good experience overall, especially with the underlying support of the Imprima team.

Pros: The combination between the customer service experience and the functionality of the imprima dataroom are the best attributes.

Cons: I feel like it is not the most user friendly dataroom andthus sometimes quite hard to use.

Reasons for Choosing Imprima Virtual Data Rooms: I was not involved in the process of choosing a dataroom
Antoine B.
partner
Investment Banking, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
2.0
Customer Service
5.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
August 3, 2021

"LRV feedback"

Overall: Overall good especially the service with very helpful people. I should have invested more time as user.

Pros: user should have spent more time understanding before engaging with bidders

Cons: some basic stuff is not logical and more time should have been invested to understand offering

Reasons for Choosing Imprima Virtual Data Rooms: earlier positive experience
Aljefri F.
Lawyer
Legal Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 30, 2021

"Imprima file sharing "

Pros: The service people help set up the vdr, this allows time to focus on other important jobs

Cons: It can seem complicated if you don't know what you're doing

Edward L.
Director
Banking, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 31, 2021

"Controlling Access"

Overall: Very happy with the software and level of support.

Pros: Inclusion of a disclaimer which needs to be accepted to allow access is key feature and Imprima were very helpful with setting this up. Controlling access levels of various parties has also been very straightforward.

Cons: A minor point but bidder is not necessarily an appropriate description for each party using a VDR at the "Bidder" level of access.

Werner L.
Partner
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 30, 2021

"Imprima Virtual Data Rooms Review"

Overall: Fine. Will use again

Pros: Ease of use pricing 24/7 support helpdesk

Cons: Most items are in perfect working order

Juliët L.
Office Manager/ junior projectontwikkelaar
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 15, 2022

"Review Juliet"

Overall: Although Imprima is the first Virtual Data Room that I have used (so I can't compare) my overall experience well good.

Pros: The ease of learning a new online dataroom

Cons: The export of the online dataroom to our server

jules U.
Investment Analyst
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 2, 2022

"Imprima VDR"

Pros: Its usability and pricepoint were the most attractive selling points

Cons: The product's UI and UX feels a bit outdated at times

Luiza G.
Country legal manager
Chemicals, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 21, 2021

"Highly recommend Imprima for data management and control for M&A projects."

Overall: Very good

Pros: Controls, costumization, records and user support.

Cons: Look and feel can be improved to be more friendly to users

Bob V.
Analyst Corporate Finance
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 8, 2022

"Good quality VDR"

Pros: For Q&A purposes, the Q&A module during DD research greatly improves ease of use for the coordinating party.

Cons: Not always as intuitive as to what functions mean and where to find what you need (as a beginner).