# Page 3 | Bloomfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bloomfire the right Knowledge Management solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131501/Bloomfire/reviews --- Bloomfire 4.4 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 22nd, 2026 # Page 3 - Reviews of Bloomfire ## Showing most helpful reviews Showing 51-75 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RV Ralph V. Director of Multimedia Machinery Used the software for: 2+ years ### "We love Bloomfire from a development perspective." January 17, 2017 5.0 We support our entire sales staff using Bloomfire with up to date product materials, case studies and great colaboration with our people in the field. We use bloomfire's api to dole out our manuals, technical data, images and more to our iOS and Adroid apps as well as all of our web sites. We put a document in one place (Bloomfire) and then serve it out to all others making BF our system of record! Pros Its ease of use for posting and sharing content. Its searchablility of content and the clean way it delivers the results. Cons The cost. It is very hard to justify to upper management that does not see the value based on the same values the dev team does. We constantly have to push back against management who wants to move towards a cheaper knowledge base system. Review Source VR Verified Reviewer Director Of Operations Used the software for: 1-2 years ### "We use Bloomfire as a company intranet, it is easy to use and has great search functionality." March 7, 2018 3.0 This software helped us get company info in one place and easily searchable. Pros The search functionality is what makes this software most valuable. While it gives you the ability to organize material in many different ways, the ability to do a keyword search and find what you are looking for quickly is key. Cons My least favorite thing about this software is the text editing capabilities. You are really limited format-wise when you are trying to create posts. Review Source kC kami C. VIP CALL CENTER AGENT Hospitality Used the software for: 1-2 years ### "Bloomfire is a wonderful tool to have for my job." September 1, 2023 5.0 Its a wonderful tool to have the information needed to be able to assist my guest. and the knowledge for myself . Pros information with just a few words. To be able to look up and know what is needed to help my guest. Cons i haven't found anything that i don't like about Bloomfire. Review Source JA Jane A. Tax Preparer III Accounting Used the software for: 1-2 years ### "Tax Service" July 25, 2020 3.0 I've been with JH since the onset of the portal. First season was hopeless. Second season was better, but not enough info was there. Now, lots of info, but can't find it in a timely manner. Pros This has a lot of potential as an info and help station for our tax preparers. It is much improved from previous years in terms of content. Cons The search engine leaves a lot to be desired. There is a very generous amount of info on the portal now, but trying to find specific items is tough. Perhaps a category list might be helpful so if we are looking for tax info, policy, software, job aids, marketing, etc there would be a starting place. Titles of the entries do not help to find specifics and one can spend hours looking for info when we have a client sitting in front of us and we only have minutes to come with a solution. Review Source MB Melissa B. Senior Marketing Specialist Research Used the software for: 2+ years ### "Overall a Good Product" January 17, 2017 4.0 Like most software, there is room for improvement but this definitely gets the job done and features a sleek, clean look that all can easily enjoy and navigate. Pros Easy to navigate and clean look Cons The search ability and lacking ability to post to different communities from one spot - having to repost the same content across several communities with different categories and tags is cumbersome. I'd like to post from one place with different selections for each community rather than 3 different posts. Review Source Response from Bloomfire January 20, 2017 Hey Melissa, Thank you for taking the time to review your experience with Bloomfire.. In regards to your feedback, inside our ¿Beta¿ post editor, you can post across different communities and add community specific categories. We¿d love to show you through this process to help alleviate some of the post difficulties that you are coming across. Please contact us at support@bloomfire.com and we¿d be happy to setup some time to speak with you! ZS Zab S. Meter Replacements Oil & Energy Used the software for: 6-12 months ### "Great platform" October 2, 2023 5.0 Pros Great place to hold valuable information. Easy to work around. Cons Nothing for now. Thank you for bring great and allowing us to use such a great software. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 2+ years ### "A decent tool for Knowledge base " November 7, 2020 3.0 Overall the experience with Bloomfire has been a positive one. The centralized knowledge base has proven useful and the benefits exceed any of the drawbacks we have seen by a wide margin. Pros We utilize Bloomfire as a company knowledge base and it gives all employees the ability to contribute which is of great benefit. Community features such as likes and comments are a nice touch and give folks the ability to engage. Cons For the most part, it does what any tool of this kind should. One of the biggest complaints we have is about indexing and navigation that can seem a bit cluncky at times. Review Source VR Verified Reviewer Brand Director Furniture Used the software for: 1-2 years ### "Ottimo per la knowledge interna" December 2, 2022 5.0 Pros Facile da usare e categorie di topic intendo facili da gestire-editare Cons Potrebbe essere disegnato meglio, il design delle icone e delle pagine potrebbero essere più moderne Review Source MS Melissa S. Assistant Principal Education Management Used the software for: 2+ years ### "Education " June 8, 2023 5.0 Great Pros Easy to use, able to download and print immediately Cons Search features, easier to search when there are a lot of documents with similar titles Review Source MH Michele H. Dir. of Sales Enablement Education Management Used the software for: 1-2 years ### "Knowledge in one place" July 20, 2020 5.0 The customer service is the best I've ever had from any company. Pros All of our collateral is on one place and searchable. As an admin, I can curate and monitor age of items as well so our knowledge warehouse doesn't become a dumping ground. Cons There are some clunky HTML tools you have to use if you start to dig into all the features. They do allow you to customize to your company fonts and styles but they have other formatting such as page spacing locked down. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) Search feature Review Source DT David T. Customer Engagement Manager Apparel & Fashion Used the software for: 2+ years ### "Bloomfire in the contact center" January 17, 2017 5.0 We use Bloomfire as an internal knowledge base for our customer support team. It's extremely effective in documenting best practices and updates. The social components make it easy for our team to create their own content and have it reviewed by leadership before publishing. It also makes it easy for to share and track readership over time. The comments capabilities allow us to track issues and opportunities over time, as well. We use the analytics as part of our monthly performance evaluation to ensure our team is participating and collaborating in an effort to stay abreast of whatever is changing week over week. As we've scaled up, Bloomfire has helped us maintain the feel of a start-up in how we publish and disseminate updates as a department. Pros Social components. Ease of publishing and editing. Cons Would love better internal SEO analytics. Review Source PB Piotr B. Regional Team Leader Telecommunications Used the software for: Less than 6 months ### "Simple yet powerful tool to organise knowledge and policies" January 24, 2017 4.0 Hello, I am a team leader for a support function and added myself so far 66 articles to Bloomfire. What I like about the tool is that we can quickly lookup articles, also I can use tags and categorise to make search more efficient and adequate. What I also like is that I can combine articles in series and can easily add comments and flag articles that require reviewing. Also another positive thing is that when composing an article it is saved as a draft, just like with google docs etc. so you do not have to worry your work will be lost. Another positive thing is that it very easy to embed pages, links, pictures and multimedia. I can quickly compose articles that look nice and are useful. The downside is there aren't many editing options. You can't select font or particular font size. Also when you have tables it's difficult to add them directly into the content, instead you would have to create an excel file and embed it especially when your tables are large or long. Also what I don't like is the enter button creates a new paragraph rather than breaking line, when I want to insert a line break I need to edit the HTML of the content (at least there is HTML editor which sometimes is faster for me to use as I can quicker configure tags and manage the content). Perhaps Bloomfire wanted to limit the way articles are edited to make them look cohesive, still, i'd prefer to have more editing options but overall it's a good tool to efficiently share knowledge and other information in your company. Pros \- ease of use - tags and categories - comments - possibility to save as drafts - Salesforce integration Cons \- limited editing options Review Source Melinda W. Customer Service Consumer Services Used the software for: 1-2 years ### "Great way to get the knowledge" February 15, 2019 5.0 We use bloom fire as a knowledge base. Pros Ease of use for users searching for products and information. Easy for users to upload information. Cons Nothing I can think of other than I wish it had more opportunity to download some things Review Source RF Russell F. Senior Certified Coach Education Management Used the software for: 6-12 months ### "Insightful service and expert advice " September 26, 2023 5.0 Very high quality platform that is intuitive and super easy to navigate. Pros The Ability to use the platform to learn new skill are the most important things for me. Cons It is easy to use and search on the platform Review Source dY david Y. business analyst Hospital & Health Care Used the software for: 2+ years ### "Good knowledge base tool" January 17, 2017 4.0 We found implementation very straightforward. We converted a trial account into a live account after about a month of experimentation. After publishing some internal standards for publishing we then started uploading documents from directory drives which made them searchable and much easier for our non-technical staff to locate. Pros Ease of use for end users searching for documents and for "Authors" to upload their documents. Cons A bit of version control on the published documents would be nice. Review Source Response from Bloomfire January 20, 2017 David, great to hear you found the implementation easy and straightforward. We recently released a versioning feature, feel free to connect with us at support@bloomfire.com and we'd love to show you. MP Michelle P. QA Analyst Financial Services Used the software for: 2+ years ### "Blomfire Review" September 23, 2020 4.0 Very good for locating information quickly. Pros Ease of use and the ability to bookmark important pages Cons Sorting feature is somewhat confusing if you do not have the search criteria entered exactly right. Review Source RD Richard D. Client Advocate Marketing and Advertising Used the software for: 2+ years ### "Bloomfire Review" February 1, 2017 3.0 I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles. Pros Ease of use Great for small community Cons Some glitches Support could be better Review Source SB Stephanie B. Senior Proposal Director Health, Wellness and Fitness Used the software for: 2+ years ### "The best software I've ever used for my position. " January 24, 2017 5.0 I know I don't use Bloomfire anywhere near to its full potential, but it is still the best software tool I have found to help me in helping me manage corporate, product, and technical information for my company. I am a proposal director and use Bloomfire as a database to store all of our RFP questions and responses - along with important attachments and informational documents. The search features make it easy for me to find the exact information I need when pursuing a new client opportunity. It also allows my company's subject matter experts to review and update the posts as the product evolves. Pros The search feature - that may seem simple but it helps me find exactly what I need and saves a lot of time when I am working on a tight deadline. I also like that I can invite other authors to review and edit the questions - definitely streamlines business processes. Cons There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however. Review Source JM Jeff M. Director, Learning & Performance Human Resources Used the software for: 1-2 years ### "Beautiful Bloomfire" February 1, 2017 5.0 Our organization has been using Bloomfire for 2 years now -- for 2 in Sales and 1 for a community of learning professionals. We've seen such a great impact that we hope to expand it to another 800 users in the service community. Bloomfire has enabled us to consolidate information into a user-friendly, mobile accessible platform for users to not only get information faster, but to connect with a larger community of peers and to SME's as well. And being a service organization as well, I can't say enough great things about Bloomfire's desire and execution from a service perspective. They listen and are ALWAYS willing and ready to assist. They are tremendous! Pros Great search function, mobile app Cons It's not necessarily the software but for us trying to figure out how to best organize our extensive content Review Source SY Sally Y. Sales Enablement Financial Services Used the software for: 6-12 months ### "Easy platform!" September 25, 2023 5.0 Pros Bloomfire offers a user-friendly platform with some quite impressive features to utilize. Cons I desire greater flexibility when it comes to the newsletter. I believe it currently limits our creative options for engaging with our users. Review Source kC kevin C. ccos team lead Financial Services Used the software for: 2+ years ### "trust in bloomfire" September 12, 2022 5.0 my experience with bloomfire has met my expectations Pros it is easy to use and user friendly and have no complaints Cons i have not had any complaints with using bloomfire it has met my expectations Review Source VR Verified Reviewer Events Manager Used the software for: Less than 6 months ### "Great tool to company-wide information!" April 18, 2018 5.0 Our company shares lots of information across several platforms. Bloomfire has helped my company centralize important documents in one place so that it's easy for all employees to look for what they need. Pros It is user friendly, very simple to use and makes looking for information so fun and easy! I really like the Q&A section as well as the fact that you can follow specific teams / posts for future reference. My company uses both Dropbox and Bloomfire. Bloomfire is definitely the way to go! Cons I'd like to be able to share certain documents with specific teams and I'm not sure it is a feature at the moment. Review Source DM Derek M. Manager, Dispute Investigation Internet Used the software for: 2+ years ### "Bloomfire " January 24, 2017 5.0 While there's a lot I could speak to in terms of the product itself, specifically, I recently had an amazing customer support interaction with Bloomfire. I submitted a question/suggestion about something I was unaware was currently already an available feature in Bloomfire. I submitted my request, and within an hour, I had a phone call and voicemail from Chad, Director of Client Success, with an answer. Because I didn't pick up, he also sent me a follow-up email, which included a screencap video walking me through the process. I was pretty blown away by this level of fast and efficient customer support, which only makes me more of a supporter of the Bloomfire platform. Thank you for being a trusted source for in sharing information and resources! Pros It's easy to use, reliable, and Bloomfire offers great customer support in my experience. Cons It would be great to have the ability for more collaboration (i.e. multiple people working on edits at once on the same piece). Review Source GG Glynnis G. Field Operations Support Manager Professional Training & Coaching Used the software for: 1-2 years ### "Bloomfire saves my life everyday. It is such a good platform to share knowledge and connect people!" May 10, 2018 5.0 This software makes it so easy to find content and more importantly, to direct clients to the content they need. It is also nice to have all collateral exist in one location. I feel like this platform is allowing us to break down the information silos that exist in our company. I highly recommend this product. Pros The search feature is really powerful, and continues to get smarter with use. I also really like the categorization feature, it makes finding what you are looking for very easy. Cons There is no foreseeable way to download content onto an iPad Pro. Several of our clients are now using the iPad Pro and are struggling to use Bloomfire on their devices. Review Source JR Josh R. IT Manager / CSR Marketing and Advertising Used the software for: 1-2 years ### "Serves our needs" January 17, 2017 4.0 We have been using bloomfire for a few years now and find it a great tool to have moderated communication within our client network. Customer support is always eager to help us out and after a few sessions we end up dialing in anything we needed done. There is a lot of power behind this platform and I would recommend seeing if it fits your business style. Pros It allows our clients to collaborate with one another as well as our staff. Cons The technology feels a little lacking in how it was executed but not enough so to not want to use the service. Review Source Response from Bloomfire January 20, 2017 Josh, we appreciate your business over the years. We enjoy working with everyone over at SMS Masterminds and appreciate you taking the time to write this review. Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Digital Asset Management](https://www.capterra.com/digital-asset-management-software/)[Digital Workplace](https://www.capterra.com/digital-workplace-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.