# Page 2 | Bloomfire Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bloomfire the right Knowledge Management solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131501/Bloomfire/reviews --- Bloomfire 4.4 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bloomfire ## Showing most helpful reviews Showing 26-50 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Alexandra B. Training Coordinator Food & Beverages Used the software for: 2+ years ### "An Essential Part of our Organization! " August 10, 2023 5.0 Bloomfire has been a HUGE part of our organization. Although we have been using it for years, this last year we have undergone our largest project within the organization and Bloomfire has been our savior. It has allowed us to have a central location with all knowledge/training pertaining to this Project and the launch would not have been successful without Bloomfire! We continue to expand our use and are excited for what else is to come! Pros The ease of use and search capabilities! No more physical copies of manuals or parts list for us to dig through! Also, being able to have multiple communities to support other parts of the business. Cons We weren't successful in connecting it to Salesforce but we found it wasn't necessary for our operations. Also, we are dying to have the Bulk Contribution feature. When we take on certain contracts, we have to upload 100s of documents one by one and it can be time consuming. Review Source CS Chelle S. Lead Service Training Specialist Insurance Used the software for: 2+ years ### "Life Insurance Company Migration" July 25, 2023 5.0 Bloomfire has been extremely helpful from the beginning. They have helped us develop a much-needed tool to accommodate all of our daily activity, content management and training needs. Pros Product is very easy to navigate and use on a daily basis. I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help. Cons Bloomfire met all of our expectations. There was nothing that occurred that caused us to have to change our original idea and concept we were wanting. Review Source DM Dezeray M. Concierge Hospitality Used the software for: 1-2 years ### "Venue access and details" December 18, 2023 4.0 I use it daily and appreciate the access to knowledge that it allows me to view and learn. Pros I like how you can search any venue in your company and get the information of that venue; Contact information, age range allowed, hours of operation, detailed descriptions and photos of venue, cuisine types, dietary restriction accommodations, ect... Cons Some venues are missing contact info or hours of operation, etc... (details listed above.) Review Source LE Loretta E. Tax Pro Tier 2 Lead Accounting Used the software for: 2+ years ### "Great product" July 11, 2023 5.0 I absolutely love this product and look forward to watching the improvements and updates that come with this product. Pros Our company uses this product as the information bible we have been building it up for years and this is used daily with all our agents and it is a very easy and effective way to get the info you need and if the info is not there that is an easy way to add it. Cons adding links and making informational articles can run into formatting is a challenges and sometime finding information can be difficult Review Source dC david C. general manager Design Used the software for: 2+ years ### "Bloomfire is amazing" June 8, 2023 5.0 Once I became comfortable with it and made it a part of my daily activities it has increased communications ten fold. Pros How quick and easy it is to use. As soon as an idea comes across it can put through bloomfire and implemented across all branches within a moment. In addition you can easily track who has or has not reviewed it Cons To be honest I dont have anything to say in this category Review Source NC Nadine C. Communications Specialist Hospitality Used the software for: 2+ years ### "Knowledge Base Tool" August 12, 2023 5.0 Pros What I like most about Bloomfire is the ease of customizing, modifying, and updating the knowledge management platform, which gives access to and the most up-to-date information to many employees on the property, especially remote workers. Cons If I had to list one thing, I least liked about Bloomfire, it would be the editing tool when updating contributions. It would be great if you could select multiple columns and rows and edit the font all at once. Also, to save customized hex color codes for text color and backgrounds. Review Source MM Marysol M. Supervisor Hospitality Used the software for: 1-2 years ### "Great ease in accessing important work media " October 25, 2023 5.0 Overall, when I can’t find someone to answer a question for me, I can refer to Bloomfire. Pros I love that articles relating to policy changes and event announcements are easily accessible and available through one platform. Many questions my colleagues have can be answered by referring to Bloomfire app. Cons I would like the articles to be in sections, i.e., events, policy, etc. Review Source TC Tyler C. New Development - Ambulatory Computer Software Used the software for: 6-12 months ### "Recent Updates Diminish Value of Product Usability" June 11, 2019 2.0 The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned. Pros We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy. Cons The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case. Review Source Response from Bloomfire June 13, 2019 We're sorry to hear that the new format and layout changes have impacted your ability to read tables and embedded documents. Our Client Success team has reached out and would love to work with you to find a solution to this readability issue. We want Bloomfire to continue being as useful to your company as it was when you first started using it. PM Pippa M. Knowledge and Training Coordinator Apparel & Fashion Used the software for: 2+ years ### "User friendly, effective and adaptable!" July 17, 2023 5.0 Pros Bloomfire is exceptionally user friendly both for end users and back end admins. It is so easy to customise the platform, add your own content, manage users and maintain an archive of information. The Bloomfire team are always a joy to work with and offer quick, effective support. Cons Some aspects can feel overly manual at times - for example we often have end users searching for content using phrases we hadn't anticipated or possibly typos. As such, the word/phrase is not connected to the post and they do not find what they are searching for. It would be great for this search to connect phrases together a little more extensively. Review Source PI Paul I. Product Manager Computer Software Used the software for: 2+ years ### "The way a knowledge base should be" January 17, 2017 4.0 As one of Bloomfire's early customers we saw a lot of potential with this platform. I was in charge of conducting a report comparing some of the available products to satisfy our need for a customer-facing knowledge base. It had to be relevant, easy to use, and fast. We had a lot of undocumented information that our customers needed with no way to provide it. Some of our most important criteria included having an API and SSO (we were going to have our users log in from our customer portal site), an easy editor, fast and powerful search, user management, reporting, and so on. Bloomfire came out on top. Fast forward a few months into using it and we were well on our way generating content, marketing the tool, and getting comfortable with the platform. I was probably the main contributor to a lot of the content, so the almost daily use of the tool caused me to find areas of improvement. I worked a bit with the Bloomfire development team with a list and I'm happy to say that today, nearly every one of my suggestions have been implemented in some way. This demonstrates the company's willingness and capabilities to adapt to their customer's needs. Their team has always been helpful and communicative and would love to see continual improvements in the future. Pros Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media. Cons At some point the cost model drastically changed from unlimited to number of users and for our company, the cost was prohibitive from expanding or growing. For other platforms that are not just a standalone knowledge base, but instead include one as a part of their services there is much more value for similar features. Review Source Response from Bloomfire January 20, 2017 Hi Paul, Thank you for taking the time to leave such a thoughtful review to your experience with Bloomfire. We are glad that you have enjoyed your overall experience with Bloomfire and would love to help your company continue your success with knowledge sharing and job efficiency. We take all feedback very seriously here at Bloomfire and take all things into consideration. Again, thank you for your feedback and hopefully we will talk with you soon! CS Caitlin S. Sales Production Agent Insurance Used the software for: 1-2 years ### "Amazing Product" August 16, 2023 5.0 Pros I love the ease of using the product and the versatility. We call it our content google at work because that is literally what we use it for. It helps our veteran agents and the new agents all alike. Cons The bookmarked tab can be a little overcrowded. I wish there was a way to organize it into separate folders. Review Source JW Jodee W. Corporate Communications Specialist Insurance Used the software for: 1-2 years ### "Looking for a knowledge management system? Be sure to check out Bloomfire!" October 20, 2023 5.0 Pros Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features. Cons The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like. Reason for choosing Bloomfire Ease of use and search engine Review Source BS Brittany S. Quality Enhancement Coordinator Education Management Used the software for: 2+ years ### "Quality tool" June 8, 2023 5.0 I enjoy knowing that if I type things in many times, eventually someone will know what I need.. Pros I love that I can search for anything within my company and 75% of the time I can immediately find what I need. Cons There are times when I know something is there but because I do not use the exact term it was labeled as I cannot find it immediately. Review Source PC Patricia C. TAX HELP Facilities Services Used the software for: 2+ years ### "My experience with Bloomfire" September 15, 2023 5.0 very satisfied, don't know what I would do with out it. Pros Easy to find information and procedures. Has step on solving problems Cons More recent and current updates on older posts Review Source CY Crystal Y. Product Manager Financial Services Used the software for: 6-12 months ### "BF is easy to use but too limited in customizations" February 1, 2017 3.0 Pluses -Easy to use and learn -Easy to learn customization options -Appreciate the HTML editing options Cons - The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them. - The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article) -You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually. -Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back). - More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content. - More image formatting options. - Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks. - Allow wiki style page of contents at the beginning of a BF page would help on complex articles. - For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters. Review Source CA Chris A. IT Helpdesk Technician Education Management Used the software for: 6-12 months ### "A work in progress" January 17, 2017 4.0 I need to preface this: I do not use bloomfire often. My co-workers use it far more, I simply provide support when they have an issue. The cause for the title of this review is this: for what little I use of it I see the company makes an effort to add features that the community asks for and while there are things about bloomfire I am not fond of I recognize that they will work that out in time. Also I do not see the cost breakdown for how much our license costs the company so I am not really qualified to give credit to "Value for Money". Finding information through bloomfire is quick and efficient. The posting features are simultaneously robust and incomplete. You can make series of posts to group together work on broad swaths of content on a topic, you can add and remove contributors to give accurate credit. Users can ask and answer questions in a moderated environment. All wonderful. You cannot bulk change contributors (When a member of your staff leaves the company you have to manually edit each of their posts to move the content to new users before deleting the account so information is not lost and even then any answers they have posted will be lost once the account is removed). When crafting a post all text and formatting will shift significantly when publishing ( goes from single line spacing to double or more line spacing, also all of the margins get a 1 to 2 inch shift depending on the size of your monitor, and formatting options are limited). Copy/pasting content from Word or gDocs generally requires a fair amount of re-formatting the content as the editor will either not retain any formatting or will interpret it in a odd way. Pros The platforms capacity for moderated knowledge sharing. Search tools work well and there are a number of different ways users can upload content Cons Lack of functionality in text formatting tools. Lack of ability to bulk modify posts (recategorize, add/remove users, etc). Review Source Response from Bloomfire January 20, 2017 Chris, glad to hear finding information through Bloomfire is quick and efficient. We are releasing an update to our post editor that should resolve your formatting issues. We are also releasing a feature that will allow you to bulk change contributors. We are always looking at ways to enhance Bloomfire and appreciate your feedback! DH Deshonta H. Special Educator Low Incidence Education Management Used the software for: 1-2 years ### "Bloomfire ROCKS!" September 11, 2023 5.0 My school uses it as a central location for locating documents throughout the network. I mainly use it as a go to for all of my classes Pros ease of use, the design is organized well and works well with managing several databases and file information Cons There aren't many features I dis like about Bloomfire Review Source NR Nandhini R. Senior Associate KM Hospital & Health Care Used the software for: 1-2 years ### "Senior Associate" August 28, 2023 4.0 Good Pros Search functionality , Front page customisation Cons It would be better if we have bulk upload functionality for doc upload and access Review Source AK Ashish K. Director Pharmaceuticals Used the software for: 6-12 months ### "A good platform for organization to begin their KM journey" August 24, 2023 3.0 Its been a pleasant experience overall with Bloomfire.Though scaling up the experience for multiples teams is a challenge. Pros Amazing SearchEase of UseContent Management Cons Lack of CustomizationsAPI integration with O365Quick upgrades and deployments can help Review Source Carlos A. Director Kandy CPaaS/UC Solutions Marketing Telecommunications Used the software for: 2+ years ### "Great way to socialized sales content and news" December 8, 2017 5.0 It allowed us to have a searchable content repository of sales collateral and training as well as an announcement board for news and market research. Pros The "timeline view" for latest content and news. It allows sales to have a quick refresh of the latest developments in the business. Cons The search engine could use some optimization and has no easy tools to build product taxonomies which limits a bit its adoption as a sales enablement tool Review Source MM Maria M. Team Lead Banking Used the software for: 2+ years ### "Great software" October 3, 2023 5.0 Its super easy to use. Pros Its user friendly and everything populates so quickly. Cons I have only good reviews for it. It reminds me of GOOGLE in all the best ways. Review Source BH Barry H. Director of Sales, Houston Human Resources Used the software for: 2+ years ### "Bloomfire works well for our team." September 12, 2023 5.0 Pros Easy to understand and use. The search function makes the job so easy. Cons None that come to mind. I have personally never had issues with Bloomfire. Review Source AE Alyse E. Used the software for: 2+ years ### "Great Platform, Increases Engagement and Excellent Support" February 1, 2017 5.0 We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend. Pros Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes. Cons User interface can be improved in certain cases. Users are often confused as to what groups they are posting to. Review Source BS Bennett S. Senior Underwriter Insurance Used the software for: 1-2 years ### "Effective workplace forum" June 8, 2023 5.0 Pros Users can easily search for content uploaded by peers. It is simple to reply to questions, add new information or edit outdated information. Cons It takes a bit of time investment to add content to Bloomfire. I did not leverage any apps, although there are probably some out there that can ease the amount of manual entry. Review Source Verna A. Habitation training specialist Individual & Family Services Used the software for: I used a free trial ### "Information collaboration super highway" October 28, 2022 5.0 I think this software has given us a new outlook on our job. We have the ability to ask for help when we need it. And sometimes we're in our an entity that's unknown to us and collaborating with your fellow employees helps a lot. Because there's always someone that's older and wiser and knows a lot more than I do. Those are the people I love to learn from. Pros I love the fact that you can share your documentary research with people inside the organization. You can collaborate together working on new goals and outcomes for your clients or you can take away something that was unnecessary and we can all share information in case you know someone wasn't aware. I mean it's kind of like a support system in a way. Cons Honestly I don't think there are any cons about this software. You know it's not like anybody's criticizing you everything is constructive everything's more positive we're working together more. It's made problem solving a lot easier. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.