MyRouteOnline

MyRouteOnline

4.5 / 5 29 reviews

Who Uses This Software?

sales calls, deliveries, maintenance, telecommunication, trucking, courier, recycling, inspections, insurance, real estate, laundry, snow plowing, landscaping, pool cleaning, newspapers, pest control


Average Ratings

29 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/one-time
  • Pricing Details
    Multiple users, onetime plans, monthly and annuals
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MyRouteOnline
  • www.myrouteonline.com/
  • Founded 2010
  • United States

About MyRouteOnline

Route optimization solution that converts addresses from an Excel file into a route plan to be shared via mobile or GPS. Create a single route or several routes at once with Max. Duration, Max. Stops, etc Optimize routes by the shortest, fastest or balanced way or keep the original order Use territories to balance your workload Get a map with turn-by-turn driving directions Export your routes to excel Save and reload routes online Print a large map of your routes or territories.


MyRouteOnline Features

  • Accident Tracking
  • Dispatch Management
  • Driver Management
  • Fuel Management
  • Inspection Management
  • Inventory Management
  • Maintenance Scheduling
  • Maintenance Tracking
  • Mileage Tracking
  • Motor Pool / Daily Rental
  • Parts Management
  • Routing
  • Tire Management
  • Tool Tracking
  • Vehicle Information
  • Vehicle Tracking
  • Work Order Management

Vendor has not completed this information.

  • Capacity Planning
  • Drag & Drop Scheduling
  • Driver Management
  • Emergency Dispatch
  • GPS Tracking
  • Performance Metrics
  • Route Costing
  • Territory Management

MyRouteOnline Reviews Recently Reviewed!


Capterra-loader

Even when in a pinch......don't go cheap

Apr 25, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Simple purchasing. Quick Paypal process if you are in a pinch. Since it is web based there weren't any "intrusive" clients to download. Since I was in a new city and had to plan my warehouse location to my clients it worked at the 11th hour!

Cons: Sure it's got a good "entry" level price point. When I started going over their "benefits" I quickly found it to be a sort of "pay as you go" cell service plan. 1 credit is one address which can only be used once every 30 days. Well if I have to deliver or service customers more than once in a 30 day span.....what then? And the whole "optimizing", 70% of the time resembled how my 10 year old would tell you of how to get to the ice cream shop. Was NOT impressed. Honestly.......Google Maps which is FREE gave me better directions than this. And customer support......I digress.

Overall: If you are just starting out and you're on a tight budget then sure, this will do when in a pinch....but as I stated......sometimes taking a shortcut can cost you more in the long run....however if you absolutely need to save on windshield time, insurance, drivers hours and maintenance then this will work in the early stages of growing a "service" business.

Really enjoyed my time with MyRouteOnline, 3 years loyal customer. They have grown with us over time

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The import and export feature of data, portions to be ignored and those to keep. It's consistent and organized. Also we utilize the save route feature daily!

Cons: One week a block of the same 3 house will be in a different order the following week. It's not too troublesome, but it is a small portion.

Overall: Easy, accurate routed data that can import into GPS. It's a seamless process!

Vendor Response

by MyRouteOnline on October 29, 2017

Thank you Shannon for your business, and for your feedback. All the best from MyRouteOnline team.

Best customer support that I have seen in years

Aug 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whilst most reviewers might rave about the ease of use or the planning that it has to offer, I just loved the customer support that was offered.

Cons: I actually had a conversation about how we would like to modify the software to the way we conduct our logistics but to be honest, that was beyond the scope of the software and much better covered by our own solution. I think it is a good value for the money spent.

Myrouteonline is an exceptional service.

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is intuitive and the routes save us time. I like being able to either set routes based on time or the number of routes.

I create routes in the spring and summer so I only buy the number of addresses I need instead of having to purchase units that would go unused. I like the options for purchasing units.

Technical support and customer service are exceptional. Both are responsive and accurate. The staff rocks!!

Cons: The software wants to equalize the route times and I sometimes have to catch the software sending the person with a shorter, concentrated route on one side of town to the other side of town.

Vendor Response

by MyRouteOnline on September 28, 2017

Thank you Neal, for sharing your feedback. As a non-profit organization, please make sure to use the 50% extra credits you deserve. Good Luck and all the best.

MyRoute Online for Lucy's Bins

Aug 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I would upload my runsheet spreadsheet and use it to ensure my runs were in order for my staff. I also used it for training new drivers. Helped cut down the time considerably.

Cons: Sometimes the optimised route was not the best route, but you can easily make manual changes.
When using the app on my phone, once you got to a destination you would have to leave google maps and go back to the ap to load the next address. But this could have been my error :P

Overall: Great! easy to purchase credits if you have a small route or signup for a subscription

Vendor Response

by MyRouteOnline on August 09, 2018

Hello Lucy, Thanks so much for your review. Kindly note that when you reach your destination, you don't need to leave Google Maps. You'll get a notification saying "arrived at... next is..." and when you click on it, your next destination is inserted to Google Maps and will show as your next stop. Hope this helps. Thank you for using MyRouteOnline

Simple to use, versatile and accurate

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, changing parameters is a breeze. Results can be exported to spreadsheet and also ported to mapping software. Saves time inputting addresses on the go!

Cons: Some glitches do occur, but I think it has more to do with inaccuracies in Google Maps data than the software itself

Overall: Saved at least 2 hours per week planning the routes we use. We are able to give our customers better service by letting them know when we will arrive with their orders

Vendor Response

by MyRouteOnline on December 16, 2017

Thank you Robert for your review! It's wonderful to see how much time is actually saved by using our program. Merry Christmas :-)

Awesome Routing Software

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The printed directions are very accurate so we do not have to rely on GPS.

Cons: If I move a destination from one route to another, it changes the order of the original route.

Overall: I needed a routing software that is able to create multiple routes for me to hand to my drivers. Myrouteonline.com does that for a very reasonable price. I was able to easily upload my addresses (which change weekly) from an Excel spreadsheet into myrouteonline. I thought it was wonderful that I could choose number of routes (drivers), time spent at each location, add in time for a break, add in a percentage of deviation (knowing some addresses would be difficult to find and the driver might get a little lost), and also specify the maximum number of stops per route (because drivers have cars of different sizes and so the amount of product that each can carry varies from driver to driver).

Recommendations to other buyers: It's a great product, but make sure if you move destinations from one route to another, that the original route mapping is still correct.

Vendor Response

by MyRouteOnline on September 22, 2016

Hello Susan, thank you for your review. Please note that in order to leave the original order of your route, you should simply uncheck the box that says "Optimize the target route". If this box is checked, the routes are re-optimized considering the manual change you made, but if it's not - the original order of your route is saved. Thanks again, MyRouteOnline team

Really valuable application that saves us a lot of time in our company

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and fast to operate. Excellent customer service and technical support. Very good value for money.

Cons: There is not an invoicing system that we would like to see at some point to send us invoices automatically.

MyRoute made delivery easy

Aug 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was easy to use and iphone friendly. Regardless of who we used for delivery, they were able to figure it out. We had a big route -- several hundred -- and it was no problem for myroute to find the easiest and fastest route around town for us.

Cons: The addresses didn't propogate perfectly into apple maps.

Overall: Great.

Brilliant!

Jan 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just a quick note to say thanks for the great piece of software. It is not only simple but cost effective - we have always taken our self-employed drivers word for their hours and mileage. Now we have a failsafe way to judge exactly what they do, where they are, how long it will take and when they should be there. Subsequently, they now know that we have an `eye in the sky¿ and their invoices have been significantly lower.

Thanks again and keep up the good work.

David Jacobs - Pills2u
UK

Vendor Response

by MyRouteOnline on January 31, 2015

Thank you David, we're very happy our Route Planner is cost effective, allowing you to save mileage and time. This user-guide https://www.myrouteonline.com/user-guides/export-guide-exporting-routes shows how to export the route to Excel, where the mileage and time is summarized and you can use that information to know exactly how much your routes take. Thank you for your business and thank you for your kind words.

Best route mapping program I have found. Very smooth.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes a lot of complexity and makes it simple on my end. Makes amazingly efficient routes. When I try to correct them using "common sense", usually the first version is better.

Cons: When a route is exported into Excel, the format is different than that required for importing. This means I have to re-format if I want to re-import a set of addresses to create a new route.

Overall: Made impossibly complex routing pretty easy. User interface on mobile is liked by our sales people.

Vendor Response

by MyRouteOnline on June 14, 2017

Hello John, Thank you for your feedback. The export format should be recognized by our Import Wizard. This user-guide explains the way to export a route and import it back to our route planner: https://www.myrouteonline.com/user-guides/how-to-save-a-route-plan-and-import-route-plan-for-manual-changes Please email us if you're having issues with this.

Invaluable!! I couldn't run my business without them. The best customer service hands down.

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. However, if I have any problem at all, they immediately assist you. I'm not the most knowledge software person. And because of the area that we are in sometimes the route needs some tweaking, and I'm not the best at that. We have Islands in our area that can confuse the mapping sometimes. But I simply have asked for help and I get it immediately. The quick response and the assistance to fix what I'm not able to is so valuable to me and my company. We couldn't do this without them. They've saved us a lot of time and money in completing our distribution.

Overall: Quick and easy to use. Has saved our company a lot of time and money using this software.

Vendor Response

by MyRouteOnline on February 21, 2018

Thank you Lisa, we're always happy to help.

perfect fit

Feb 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software make moving around urban areas an easy operation. I usually hit about 20 locations a day and would not be able to do so without it. The route gets generated and I email it to my phone. There I can simply open my email and select the address that automatically pulls up in Google maps. Like I said quick and easy

Vendor Response

by MyRouteOnline on February 07, 2015

Thank you Louis, for your feedback. We're glad you like the option of emailing your route and navigating via your Smartphone. We will soon have a dedicated navigation app, allowing you to view your route, and recognizing your location so you can easily navigate to your next stop. Thanks for being our customer. Best regards, MyRouteOnline team

Worked like a charm!

Aug 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The routes were easy to share with teammates, and easy to use on mobile devices.

Cons: Would like to have written instructions as an option for the videos when seeking help.

Overall: I had the opportunity to use the app on another customer contact event, so when I was planning my own event, I was already familiar with the ease of use from a route standpoint. This time, however, I was creating the lists an and importing into the app. It was very easy to user, even with hundreds of addresses doing multiple routes.

Vendor Response

by MyRouteOnline on August 02, 2016

Thank you Robert. We're very happy you are pleased with our Route Planner. Please note that all user-guides are available on our website here - https://www.myrouteonline.com/user-guides - and you can search the term you need and get the user-guide that matches your search. Thanks for taking the time to write. MyRouteOnline team

There are some kinks that needs worked out but it's on its way to being a great product!

Oct 14, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer Service is outstanding which is why I continue to use it despite its flaws. I feel like this product has great potential, its just in its infancy state. Sure wish I could link the addresses in my email to a map simply by clicking on the addresses. It use to do that, then one day, just stopped. Again, customer service is on point though, which is priceless.

Vendor Response

by MyRouteOnline on October 15, 2015

Thank you Tia. There is a link to a map that shows the route and driving directions. Plus, we recently launched MyRoute app, that allows the user to navigate our route, with any navigation app installed on the user's phone. Thank you for using MyRouteOnline

Huge money/Time saver for my company!

Dec 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hands down the biggest and best benefit of using this program for my company is the time that it saves when we have to cover a large driving route. Their is no doubt that "non billable time" is a huge killer for any company and this program is a huge time saver. I can easily say that on some days , its cuts a couple of hours off of a route by simple organizing the stops all in order and makes things run much smoother. JOB WELL DONE!

Vendor Response

by MyRouteOnline on January 10, 2016

Thank you Josh, Saving time and fuel for our customers is our main target and we're happy it works well for your lawn maintenance business. Regards, MyRouteOnline

I had a short term need to distribute to 800 homes and myrouteonline turned out to be the best tool.

May 11, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Once I figured out how to best import addresses and reformat addresses that didn't quite correlate', the web page did a great job in setting up routes as needed. I also liked the polygon tool to define areas for dividing up a wide metropolitan area for multiple deliveries.

Cons: The limitation of 350 addresses became an issue for our deliveries, as there was not an even distribution of addresses looking at zip codes as a dividing factor. It became necessary to divide delivery areas in a much more compact target area and try to not overlap too heavily.

Vendor Response

by MyRouteOnline on May 19, 2018

Thank you for your feedback Scot. I'm glad you've used the polygon tool, as this is our current solution for planning more than 350 stops: https://www.myrouteonline.com/user-guides/how-to-divide-your-list-into-smaller-lists-of-350-addresses-or-less Thanks for using MyRouteOnline.

Great Service!

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Easy to download our Excel lists into the routing program.

Cons: Nothing negative to say about it, we were very happy with all aspects.

Overall: It has made my salespeople MUCH more productive in planning their calls.

Nothing like it

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used MyRouteOnline for our sales reps. They easily caught on to the program and used it daily. The method by which the program organized our accounts saved us money in labor and vehicle expense as well as precious time in securing new accounts and maintaining old accounts.

Their customer service is first rate as well!

Vendor Response

by MyRouteOnline on November 23, 2015

Thank you so much Jim. We do our best to provide the highest level of customer service and we're happy you appreciate it and find our route planner useful. Best of luck, MyRouteOnline team

Great App for searching for a new home believe it or not!

Sep 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for ways to do a more organized search of new home options. I saved all the addresses and input them into this great tool and it built the easiest route for us to take to do our drive by searching. Was really easy to use and made our search much quicker.

Terisa

Vendor Response

by MyRouteOnline on September 12, 2015

Dear Terisa, Thank you for your feedback! we're very happy to be part of your home hunt :-) Next time you'll be able to use MyRoute, our navigation app, and that would make your experience even better... Congratulation!

Saved 50% on travel time and expenses increased productivity 3 fold!

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: What used to take hours now takes minutes. Cut and paste from an address list or simply type in who you need to call on. It's simple, fast and efficient! If you want to work smarter and not harder than I absolutely recommend MyRoute!

Cons: Price for pay as you go companies like ours could be a little more reasonable.

Vendor Response

by MyRouteOnline on June 27, 2018

Hello Tim, thank you very much for your feedback. There are various pricing plans that may better meet your needs. Feel free to email us for more available rates.

My Route Online experience was a great. The software was very easy to use. Very intuitive.

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the step by step guide and pop ups as we got started. Again, it was very easy to use. Lots of options when working with an excel spread sheet. Loved the import wizard and how you could change what the software valued as usable content or not. This was awesome!

Cons: The printing of the maps and directions. It would be helpful if there was a way to adjust the size of type and map. Some of the directions and addresses seem to run together.

Overall: It was a very streamlined process from start to finish!

Vendor Response

by MyRouteOnline on December 28, 2017

So nice to get your feedback. Thank you and Happy New Year!

Amazing software!

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Loved the software, saved my company tons of time, energy and money! Very easy to use and helped my company tremendously. Great value.

Vendor Response

by MyRouteOnline on September 22, 2016

Thank you so much Austin. Best regards, MyRouteOnline team

Good and reasonable routing SW

Jan 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The SW worked really well for a Boy Scout fundraising activity. We only required the SW for 1 month so canceled the second payment with PayPal. We look forward to using the tool again next year.

Vendor Response

by MyRouteOnline on February 07, 2015

Thank you Peter, we look forward to having you again as our customer. We offer 50% more credits for non-profit organizations so make sure to contact us prior to subscribing to our route planner. We'll be happy to give you this special offer. Good luck, MyRouteOnline team

MyRouteOnline has made my daily life as an outside sales person a thousand times easier.

Feb 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is easy to use, and the best part is that you have so many options for route variations and set up. Worth every penny!!! If you are in the car all day and driving to new locations all of the time, there is NOT a better suited program for you.

Vendor Response

by MyRouteOnline on February 15, 2014

Thank you Heather, we're happy you find our route planner useful. One of our goals is to minimize the time you spend behind the wheel and the fuel, while visiting different locations.

MyRouteOnline has been great

Feb 21, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The company I work for had a change in drivers and the new driver hired did not know the town at all. We looked around at different companies to help with our route and went with this one and are happy we did. The routing tools made our route much more streamline and efficient. The customer service is also very good and get right back to you with questions that you might have.

Definitely recommend

Nov 21, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Must have tool for new route drivers.

Vendor Response

by MyRouteOnline on December 03, 2014

Thank you Paul, Our route planning software is designed for drivers and dispatchers, as well as service reps. who travel all day. Hopefully, our program makes their driving route shorter, and more efficient. Drive safe!

Excellent Program

Sep 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used this program to improve production percentage. Great help.

Poor Route Planning

Apr 12, 2018
1/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The correct features and pricing, there is not much more to it, since this is purely a route planning software and that's what we needed it for.

Cons: The planning was so poor that we had to abandon the software after it planned the first route.

We tried multiple software's and many had issues but for a route planner to have issues with planning, it's not understandable.