MyRouteOnline

MyRouteOnline


4.5 / 5
58 reviews

Who Uses This Software?

sales calls, deliveries, maintenance, telecommunication, trucking, courier, recycling, inspections, insurance, real estate, laundry, snow plowing, landscaping, pool cleaning, newspapers, pest control


Average Ratings

58 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/one-time
  • Pricing Details
    Multiple users, onetime plans, monthly and annuals
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MyRouteOnline
  • www.myrouteonline.com/
  • Founded 2010
  • United States

About MyRouteOnline

Route optimization solution that converts addresses from an Excel file into a route plan to be shared via mobile or GPS. Create a single route or several routes at once with Max. Duration, Max. Stops, etc Optimize routes by the shortest, fastest or balanced way or keep the original order Use territories to balance your workload Get a map with turn-by-turn driving directions Export your routes to excel Save and reload routes online Print a large map of your routes or territories.


MyRouteOnline Features

Vendor has not completed this information.

  • Dispatch Management
  • Employee Management
  • Fuel Management
  • GPS Tracking
  • Incident Reporting
  • Inspection Management
  • Inventory Management
  • Maintenance Management
  • Mileage Tracking
  • Motor Pool
  • Routing
  • Tire Management
  • VIN Lookup
  • Work Order Management
  • Dispatching
  • Drag & Drop Scheduling
  • Driver Management
  • Live Driver Tracking
  • Performance Metrics
  • Territory Management

MyRouteOnline Reviews Recently Reviewed!


Best mapping program and personal service

Nov 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Best features: ease of bulk entering and importing data. I appreciate that it keeps previous saved routes I don't think I will need but inevitably do. Each time I've contacted them about a struggle I had, they QUICKLY showed me easy ways to do the things I needed to do; they talked me through one over the phone and emailed me a short video - both for features I did not know existed and have made this portion of my job incredibly easier.

Cons: I don't have any cons at this time. All the hiccups I had were things I did not know the program could already accommodate.

Overall: This software has made routing less of a chore and being able to see all several hundred addresses mapped out at once gives a better overall picture of our service area. This allows us to do our best at being more efficient. I have been using this program for many years for our seasonal service business and I will continue using it for many years to come!

Glad we made the Switch

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It never crashes or has errors, solidly programmed. Very easy to edit routes and create new routes. Block editing of stops is a great feature. Data import is very smart. Outputs are nicely formatted. Solid tool.

Cons: The automatic routing we get is seldom the route we end up with. We usually spend a little time tweaking about 20% of the route, and end up optimizing it a little more. But editing routes is easy and foolproof.

Also too, MRO will sometimes change an address without advising you, and most of the times it is the address you really want;but sometimes it takes you to another address that is different. Although this happens so seldom, this can ruin your day.

When you import data, the 240 character limit error is a pain. It would be nice if it told you which line(s) it has an issue with. (minor)

Overall: Routing efficiency is money in our pockets. MRO is efficient with my time.

Vendor Response

by MyRouteOnline on September 03, 2018

Hello Daniel, thanks for writing.
If an address is changed, the system shows it as yellow, with a notice as shown here: https://www.myrouteonline.com/user-guides/compare-the-addresses-you-entered-with-the-mapped-addresses
You can always compare the address you entered to the address Google Maps has recognized.
Have a look at the user-guide, and email us if you have any questions. Regards, MyRouteOnline team

Concentrated Routes Features

Oct 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That it piggy-backs on google, Can be emailed to the drivers (with an integrated app, which is very useful), that it's really very simple; it doesn't try to solve a problem that doesn't exist. It just optimizes multiple stops. Perfect.

Cons: Our deliveries are exclusively in NYC. With loads of (a) toll bridges and tunnels, and (b) dense, concentrated routes. We would really, REALLY like to see... (a) the option of avoiding tolls and (b) the option of the Start Point resulting from us having chosen "Quickest" or "Shortest" (not "Furthest" or "Nearest").

Overall: All good. Essentially noted under Pros above.

Vendor Response

by MyRouteOnline on October 23, 2018

Thank you Sarah. You can choose to "avoid tolls" when you use MyRoute app, with the navigation app available on your smartphone. Thank you for using MyRouteOnline.

MyRouteOnline - the only routing service with a mobile app that makes sense!

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: By far - the mobile app. Every other one I've tried is SO clunky and you have to hit 5 buttons to go to the next stop unlike swipe down, hit notification and go with yours.

I also like ability to plot all the stops on a map on the website, then draw lines around to select/delete.

Cons: The efficiency of the routes planned by the website is quite bad to be honest especially with 100+ stops nearby each other. Just by seeing the zigzag routes on the map I can often do some manual rearranging to save substantial time. Now I usually plan the actual route with routexl then import it to myrouteonline and keep order as is. I find I can save 1-2 hours during course of a full day with a better route.

Overall: Overall it has changed my business because it's helped me view so many more properties just due to the mobile app alone. I would love it if the mobile app could send you into the Google maps app in "live" but not "navigation" mode- like if you navigate then hit the back button and set the bullseye to rotate the map with you. Might be very particular to my purpose, but then the kml layers I've uploaded to the map show all the time. In nav mode they don't show until you get there or break out of the nav with back button.

Vendor Response

by MyRouteOnline on October 22, 2018

Hello Rick, thank you very much for your feedback. Our developers are extremely busy, trying to improve our algorithm and we hope it will meet your needs.

Excellent program!

Oct 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to upload addresses from a file, making it much faster than having to continually retype addresses for repeat customers.

Cons: There's no way to specify an address as a "permanent" start or end address. You can move the addresses up and down the list easily, but if you reorder one of the other stops on the list later, the program may (or may not! Who knows!) decide to move it from the position you moved it to. You can usually get everything worked out eventually, but it does mean that you might have to reorder the list 4 or 5 times instead of once or twice.

Overall: Overall, it's been wonderful! There's a bit of a learning curve for some things, but when we had an issue specific to our company, their customer service was incredibly helpful in figuring out how we could make the program best work for US and even made us a fairly-lengthy instructional video to show us how it worked.

This program has turned what used to be a 4-hour job for 3 people into a 2 hour job for one person, and we've more than doubled the number of addresses we're mapping in the intervening time. Pricing by address is very reasonable, for the number of addresses we're mapping every month (less than 150)

Vendor Response

by MyRouteOnline on October 22, 2018

Hello Christine, great to have your feedback. There are two types of changes - one that keeps the original order, and one that optimizes the route, from the change point onward.
When you're making a change, if you check the box that says "Optimize the target route", you can lose some of the changes you already made. Here is a short video that explains this:
https://www.myrouteonline.com/user-guides/manually-change-route-plan-order

MyRoute Online for Lucy's Bins

Aug 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I would upload my runsheet spreadsheet and use it to ensure my runs were in order for my staff. I also used it for training new drivers. Helped cut down the time considerably.

Cons: Sometimes the optimised route was not the best route, but you can easily make manual changes.

When using the app on my phone, once you got to a destination you would have to leave google maps and go back to the ap to load the next address. But this could have been my error :P

Overall: Great! easy to purchase credits if you have a small route or signup for a subscription

Vendor Response

by MyRouteOnline on August 09, 2018

Hello Lucy,
Thanks so much for your review.
Kindly note that when you reach your destination, you don't need to leave Google Maps. You'll get a notification saying "arrived at... next is..." and when you click on it, your next destination is inserted to Google Maps and will show as your next stop.
Hope this helps.
Thank you for using MyRouteOnline

Very Useful Software

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have enjoyed the ability to load addresses and have the software calculate the best routes

Cons: We wish there was a way to segment lists within a master list so that you can define specific areas to optimize routes rather than having to select from all addresses within a master list.

Overall: We have really appreciated the ease of use and affordability of MyRouteOnline. We are a not-for-profit volunteer organization that coordinates the pickup of oysters from over 300 homes each Spring and Fall. We used to have to coordinate all of the stops using Google Maps. Once we found MyRouteOnline, at such an affordable price, we are now able to come up with routes much more quickly. We love that we can start and stop a subscription as needed. The value is wonderful!

Vendor Response

by MyRouteOnline on October 16, 2018

Hello Jenika, thank you so much for your feedback. Please note that you can save smaller lists online, and then load them and plan your routes. There is no limit to the number of lists you can save online. Hope this helps. Regards, MyRouteOnline team.

Really enjoyed my time with MyRouteOnline, 3 years loyal customer. They have grown with us over time

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The import and export feature of data, portions to be ignored and those to keep. It's consistent and organized. Also we utilize the save route feature daily!

Cons: One week a block of the same 3 house will be in a different order the following week. It's not too troublesome, but it is a small portion.

Overall: Easy, accurate routed data that can import into GPS. It's a seamless process!

Vendor Response

by MyRouteOnline on October 29, 2017

Thank you Shannon for your business, and for your feedback. All the best from MyRouteOnline team.

Hospice Buffalo

Feb 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use (importing from excel).

The ability to save your work.

The variety of options of how create orders (number of routes vs. vehicle size).

The ability to manually change a route.

Cons: When importing multiple times using the same excel file, I wish you would be able to ignore the same columns each time you use it instead of doing it manually each time.

Overall: I have used MyRouteOnline for about 4-5 years, and it have been a lifesaver! I use it to map out deliveries during the holidays for our patients and families, and I also use it for our biggest fundraiser to deliver bouquets to over 500 schools and businesses. It has helped me save so much time to complete these time sensitive tasks.

Vendor Response

by MyRouteOnline on February 28, 2019

Hi Lisa, we appreciate your feedback. When importing the same excel file, or the same format, the columns are already set as your default, so you don't need to do that manually. Hope this helps.
Thank you for using MyRouteOnline.

Great time saver in organizing approach to site visitation and accuracy

Apr 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This was a major time saving program for mapping, step by step driving directions, and route planning for our organizational needs. I have used this program several times over the past few years and found it to be most valuable. I was exceptionally easy to add needed stops by viewing the maps provided by the program and determining the area each group would be visiting enabling additonal stops to be effective.

Cons: A basic working knowledge of using Excel is needed to prepare documents for uploading.

Overall: I used to have to do all the mapping, driving route directions, etc. by hand. This program is a great value for the cost. I highly recommend the use of this program. Thank you MyRouteOnline team!

Vendor Response

by MyRouteOnline on April 30, 2019

Thank you for the review Rustae! Please check out this Excel format that is needed for the sysytem - https://www.myrouteonline.com/user-guides/excel-spreadsheet-format-for-importing-addresses -Almost any format you try can be uploaded for use in MyRouteOnline.
Thanks for using MyRouteOnline.

Best customer support that I have seen in years

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whilst most reviewers might rave about the ease of use or the planning that it has to offer, I just loved the customer support that was offered.

Cons: I actually had a conversation about how we would like to modify the software to the way we conduct our logistics but to be honest, that was beyond the scope of the software and much better covered by our own solution. I think it is a good value for the money spent.

Domestic Freight forwarding collections

Oct 17, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to plan out long, whole day itineraries with a reliable accuracy.

The addition of the load limits and lunch was great

The ability to be able to adjust our ever changing schedule is great

Cons: I do multiple runs on the same day. So I export my route once planed into an excel spreadsheet then program it to add 5hrs (or so) for the afternoon run to get my timings

- If you could have a way to adjust the start times of each planned route that would be great

I often plan out 2-3 days on the same account simultaniously

- If you could manually change the colours the routes or even better hide and reveal routes on the map that would be great

I sometimes get nervous when editing my routes, worried that the program may crash. Like when changing the starting or end address of my route, I've had it happen where I deleted the starting address from a particular route and that address disapeared from the start of each of my routes.

Made Tree Recycling Fundraiser MUCH easier

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, when setting up & distributing routes to volunteers. Most used the mobile app to navigate...SO SIMPLE. Also, it would be great if the App would show the stop # AND the street address in the quick view (so you didn't have to launch GoogleMaps or Waze to see the street address.

Cons: limited flexibility when creating the export file. Would be nice to be able to adjust to make optimal for printing or reading on device.

Overall: MyRouteOnline took great care of us again this year. Made our annual Xmas Tree Pick-up/Recycle fundraiser a huge success (AGAIN)! We handled over 300 pickups with 7 crews of Boy Scouts & Adult volunteers.

Myrouteonline is an exceptional service.

Sep 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is intuitive and the routes save us time. I like being able to either set routes based on time or the number of routes.

I create routes in the spring and summer so I only buy the number of addresses I need instead of having to purchase units that would go unused. I like the options for purchasing units.

Technical support and customer service are exceptional. Both are responsive and accurate. The staff rocks!!

Cons: The software wants to equalize the route times and I sometimes have to catch the software sending the person with a shorter, concentrated route on one side of town to the other side of town.

Vendor Response

by MyRouteOnline on September 28, 2017

Thank you Neal, for sharing your feedback. As a non-profit organization, please make sure to use the 50% extra credits you deserve. Good Luck and all the best.

My experience using MyRouteOnline

May 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: MyRouteOnline has been a great timesaver for me in providing routing to our contractor who travels over broad areas in our community while providing wood/brush chipping services. We are in a rural area where streets and roads are not generally laid out in a symmetrical fashion. This software can sort it all out in quick order and only occasionally needs a little editing due to local knowledge that the program does not know.

Cons: Addresses have been rejected when they were entered correctly and I could not figure out what the problem was, but addresses that stay yellow are still recognized. Some routing assumes that local roads are continuous when they are not. It takes a little while to get used to working thru the information transfer.

Overall: This program saves me time when I'm organizing customer lists which in turn provides the most efficient routing for our contractor thru the various areas of the large footprint we serve in the Wildland Urban Interface we live in. Drive time kept to minimum for him equals responsible use of grant monies on our part and that equates to more dollars available for maintaining defensible spaces with our chipping program .

Vendor Response

by MyRouteOnline on May 06, 2019

Thanks for the feedback Dennis. Please note that you can always use coordinates (instead of addresses), for rural areas.
Thank you for using MyRouteOnline

Great product

Oct 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: practical, convenient, excellent product, saves us many many hours

Cons: sometimes doesnt work as well with too many addresses at once

Overall: amazing customer service. makes the whole product so much better

Dispatcher for oil company

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily imports addresses from spreadsheets - easy to fine tune route - easy to export route or email - best of all can send directly to TomTom GPS in trucks

This software has saved me much time and aggravation every day

Cons: Route line blocks street names - however when I contacted support they quickly reponsed and stated they would look in to it.

Overall: The software is a great time saver and easy to use and is reasonably priced

Jay McMann.

Island Energy Inc. Based on the Island of Martha's Vineyard Cape Cod Mass.

Simple to use, versatile and accurate

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, changing parameters is a breeze. Results can be exported to spreadsheet and also ported to mapping software. Saves time inputting addresses on the go!

Cons: Some glitches do occur, but I think it has more to do with inaccuracies in Google Maps data than the software itself

Overall: Saved at least 2 hours per week planning the routes we use. We are able to give our customers better service by letting them know when we will arrive with their orders

Vendor Response

by MyRouteOnline on December 16, 2017

Thank you Robert for your review! It's wonderful to see how much time is actually saved by using our program. Merry Christmas :-)

Seasonal Project

Feb 07, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We needed a simple to use and easily accessible routing application for a seasonal project. Out of the various tools found online and tested MyRouteOnline was the best option for picking up the application and going right out of the box.

The Route upload feature was also straight forward and easy to use.

Cons: Route organization on the iPhone app was a bit clunky I felt like. As well as having to resign into the app to Reload Routes if you idled too long. Would be a nice way to keep you signed in or an easier way to Reload the routes if you closed the app other than having to re-key in your email every time. Could also be a feature I am missing since I did not spend too much time researching that section.

Vendor Response

by MyRouteOnline on February 27, 2019

Thanks Brandon. We'll take your comments into consideration, to make MyRoute app easier to use.

Nice overlooking route

Oct 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How I can see the route planed in the computer

Cons: I can't see the map planed in the app (iPhone) or my gps... also, changing stops is hard sometimes

Overall: It's been great overall!

Vendor Response

by MyRouteOnline on October 18, 2018

Thank you Ilena for your feedback. Please email us at support@myrouteonline.com to let us know how you'd like the manual changes experience to be. To watch the entire route on a map, you can open the Planner on your iPhone, (instead of the app). Best regards, MyRouteOnline team

Awesome Routing Software

Sep 21, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The printed directions are very accurate so we do not have to rely on GPS.

Cons: If I move a destination from one route to another, it changes the order of the original route.

Overall: I needed a routing software that is able to create multiple routes for me to hand to my drivers. Myrouteonline.com does that for a very reasonable price. I was able to easily upload my addresses (which change weekly) from an Excel spreadsheet into myrouteonline. I thought it was wonderful that I could choose number of routes (drivers), time spent at each location, add in time for a break, add in a percentage of deviation (knowing some addresses would be difficult to find and the driver might get a little lost), and also specify the maximum number of stops per route (because drivers have cars of different sizes and so the amount of product that each can carry varies from driver to driver).

Recommendations to other buyers: It's a great product, but make sure if you move destinations from one route to another, that the original route mapping is still correct.

Vendor Response

by MyRouteOnline on September 22, 2016

Hello Susan, thank you for your review. Please note that in order to leave the original order of your route, you should simply uncheck the box that says "Optimize the target route". If this box is checked, the routes are re-optimized considering the manual change you made, but if it's not - the original order of your route is saved. Thanks again, MyRouteOnline team

Really valuable application that saves us a lot of time in our company

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and fast to operate. Excellent customer service and technical support. Very good value for money.

Cons: There is not an invoicing system that we would like to see at some point to send us invoices automatically.

MyRoute made delivery easy

Aug 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was easy to use and iphone friendly. Regardless of who we used for delivery, they were able to figure it out. We had a big route -- several hundred -- and it was no problem for myroute to find the easiest and fastest route around town for us.

Cons: The addresses didn't propogate perfectly into apple maps.

Overall: Great.

Saved the day

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were running a fundraiser for our school. We used to manually figure out delivery routes. Using My Routes Online saved us hours and hours of time. We simply uploaded our spreadsheet of addresses and choose the amount of driving routes and the software did the rest.

Cons: No cons. In a school setting we only need routes a few times a year.... Now if it could grade papers... Then we would be talking:-)

Vendor Response

by MyRouteOnline on April 11, 2019

Thank you so much for your feedback. We'll be here again, for the next time you'll need us :-)

Program works well for us

Nov 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All of the options that can be added when computing the routes makes for very accurate mileage and time estimates.

Cons: Mobile app did not work well. Sent us to wrong addresses (off by 1 house sometimes). Not sure why this happened.

Overall: MyRouteOnline helps me to break large deliveries into 8-10 routes very easily.

Mapping out our non-profit program

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that MyRouteOnline is user friendly and easy to navigate. I really like that we can upload our data base without re-entering data into the software.

I like that you can adjust the routing to best fit your program.

I like that you can purchase the program on a month-by-month basis.

I also really like the quick response to any questions that I had.

Cons: Can't really think of anything that I didn't like.

Overall: We run a non-profit organization that includes placing American flags in subscribers front yards on four summer holidays each year. Until this year I had been "zoning and mapping" all addresses by hand to determine routes for the installation teams - it took a tremendous amount of time. A friend told me about MyRouteOnline and it was the exact program that we needed. No more mapping out 400 addresses in our local community. I was able to upload our data base and MyRouteOnline created our 21 zones for installation. It was just what we needed.

Vendor Response

by MyRouteOnline on October 01, 2018

Glad to help Kelly. Thank you so much for using our service.

Routeonline

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to route my store orders and the upload is fairly easy. When I have customer service questions who is always quick to help

Cons: Making any changes is difficult so I don't feel I have as much control as I would like

Overall: meets my business needs

Capterra loader

Even when in a pinch......don't go cheap

Apr 25, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Simple purchasing. Quick Paypal process if you are in a pinch. Since it is web based there weren't any "intrusive" clients to download. Since I was in a new city and had to plan my warehouse location to my clients it worked at the 11th hour!

Cons: Sure it's got a good "entry" level price point. When I started going over their "benefits" I quickly found it to be a sort of "pay as you go" cell service plan. 1 credit is one address which can only be used once every 30 days. Well if I have to deliver or service customers more than once in a 30 day span.....what then? And the whole "optimizing", 70% of the time resembled how my 10 year old would tell you of how to get to the ice cream shop. Was NOT impressed. Honestly.......Google Maps which is FREE gave me better directions than this. And customer support......I digress.

Overall: If you are just starting out and you're on a tight budget then sure, this will do when in a pinch....but as I stated......sometimes taking a shortcut can cost you more in the long run....however if you absolutely need to save on windshield time, insurance, drivers hours and maintenance then this will work in the early stages of growing a "service" business.

Good stand alone system

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Very focused on being good at routing.

Cons: I wish it would link to Quickbooks online, so I don't need a separate database for routes. I f I add a customer, I need to add them in quickbooks and in the routing software.

Overall: Great as a starter tool to get routes planed for a small company. After hiring more people, I may need to switch to another software.

Vendor Response

by MyRouteOnline on October 18, 2018

Hello Mike, thank you very much for your feedback.
Please email us at support@myrouteonline.com to tell us how you'd like the quickbooks integration to work. Looking forward to hearing from you. Best regards, MyRouteOnline team.

Brilliant!

Jan 29, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Just a quick note to say thanks for the great piece of software. It is not only simple but cost effective - we have always taken our self-employed drivers word for their hours and mileage. Now we have a failsafe way to judge exactly what they do, where they are, how long it will take and when they should be there. Subsequently, they now know that we have an `eye in the sky and their invoices have been significantly lower.

Thanks again and keep up the good work.

David Jacobs - Pills2u

UK

Vendor Response

by MyRouteOnline on January 31, 2015

Thank you David, we're very happy our Route Planner is cost effective, allowing you to save mileage and time.
This user-guide https://www.myrouteonline.com/user-guides/export-guide-exporting-routes shows how to export the route to Excel, where the mileage and time is summarized and you can use that information to know exactly how much your routes take. Thank you for your business and thank you for your kind words.

I had a short term need to distribute to 800 homes and myrouteonline turned out to be the best tool.

May 11, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Once I figured out how to best import addresses and reformat addresses that didn't quite correlate', the web page did a great job in setting up routes as needed. I also liked the polygon tool to define areas for dividing up a wide metropolitan area for multiple deliveries.

Cons: The limitation of 350 addresses became an issue for our deliveries, as there was not an even distribution of addresses looking at zip codes as a dividing factor. It became necessary to divide delivery areas in a much more compact target area and try to not overlap too heavily.

Vendor Response

by MyRouteOnline on May 19, 2018

Thank you for your feedback Scot. I'm glad you've used the polygon tool, as this is our current solution for planning more than 350 stops:
https://www.myrouteonline.com/user-guides/how-to-divide-your-list-into-smaller-lists-of-350-addresses-or-less
Thanks for using MyRouteOnline.

Best route mapping program I have found. Very smooth.

Jun 14, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It takes a lot of complexity and makes it simple on my end. Makes amazingly efficient routes. When I try to correct them using "common sense", usually the first version is better.

Cons: When a route is exported into Excel, the format is different than that required for importing. This means I have to re-format if I want to re-import a set of addresses to create a new route.

Overall: Made impossibly complex routing pretty easy. User interface on mobile is liked by our sales people.

Vendor Response

by MyRouteOnline on June 14, 2017

Hello John, Thank you for your feedback. The export format should be recognized by our Import Wizard. This user-guide explains the way to export a route and import it back to our route planner: https://www.myrouteonline.com/user-guides/how-to-save-a-route-plan-and-import-route-plan-for-manual-changes
Please email us if you're having issues with this.

Invaluable!! I couldn't run my business without them. The best customer service hands down.

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. However, if I have any problem at all, they immediately assist you. I'm not the most knowledge software person. And because of the area that we are in sometimes the route needs some tweaking, and I'm not the best at that. We have Islands in our area that can confuse the mapping sometimes. But I simply have asked for help and I get it immediately. The quick response and the assistance to fix what I'm not able to is so valuable to me and my company. We couldn't do this without them. They've saved us a lot of time and money in completing our distribution.

Overall: Quick and easy to use. Has saved our company a lot of time and money using this software.

Vendor Response

by MyRouteOnline on February 21, 2018

Thank you Lisa, we're always happy to help.

Easy to use

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty easy to use. Saved my time trying to figure out routes. Customer service was quick and responsive.

Cons: It is primarily for people who make deliveries for a living. I just needed to plan a couple of two day trips to visit different organizations. I had to do some tweaking on my plans to work out what I needed to do but it was so much better than doing it myself.

Overall: I needed to plan a couple of overnight trips for six people to visit libraries around the state. We had about a dozen we wanted to check out. (Sorry for the pun.) I needed to plan best routes to/from and between along with overnight stops along the way. When I discovered MyRouteOnline (after nearly an hour trying to do it myself), I was quite relieved. The site made the whole process simple, drastically cut down on my time, and was well worth the cost.

perfect fit

Feb 06, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This software make moving around urban areas an easy operation. I usually hit about 20 locations a day and would not be able to do so without it. The route gets generated and I email it to my phone. There I can simply open my email and select the address that automatically pulls up in Google maps. Like I said quick and easy

Vendor Response

by MyRouteOnline on February 07, 2015

Thank you Louis, for your feedback. We're glad you like the option of emailing your route and navigating via your Smartphone. We will soon have a dedicated navigation app, allowing you to view your route, and recognizing your location so you can easily navigate to your next stop.
Thanks for being our customer. Best regards, MyRouteOnline team

Worked like a charm!

Aug 02, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The routes were easy to share with teammates, and easy to use on mobile devices.

Cons: Would like to have written instructions as an option for the videos when seeking help.

Overall: I had the opportunity to use the app on another customer contact event, so when I was planning my own event, I was already familiar with the ease of use from a route standpoint. This time, however, I was creating the lists an and importing into the app. It was very easy to user, even with hundreds of addresses doing multiple routes.

Vendor Response

by MyRouteOnline on August 02, 2016

Thank you Robert. We're very happy you are pleased with our Route Planner. Please note that all user-guides are available on our website here - https://www.myrouteonline.com/user-guides - and you can search the term you need and get the user-guide that matches your search. Thanks for taking the time to write. MyRouteOnline team

Huge money/Time saver for my company!

Dec 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hands down the biggest and best benefit of using this program for my company is the time that it saves when we have to cover a large driving route. Their is no doubt that "non billable time" is a huge killer for any company and this program is a huge time saver. I can easily say that on some days , its cuts a couple of hours off of a route by simple organizing the stops all in order and makes things run much smoother. JOB WELL DONE!

Vendor Response

by MyRouteOnline on January 10, 2016

Thank you Josh,
Saving time and fuel for our customers is our main target and we're happy it works well for your lawn maintenance business.
Regards, MyRouteOnline

Effective for route generation

Oct 17, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Once I figured out the workflow it is relatively easy to use. It generates a clear route that appears to be optimized. The export function works well as does the email output.

Cons: 1. Need option to enter single addresses after doing a bulk import.

2. Need option to edit addresses and see them update on the map.

Overall: Use it for generating political campaigning route maps.

Vendor Response

by MyRouteOnline on October 24, 2018

Hello Pete,
Thank you for your feedback. Please note that both actions are possible - adding a single address under ADDRESSES tab, and editing addresses as well. Feel free to email us at support@myrouteonline.com if you require more information. Best regards, MyRouteOnline team

Capterra loader

Great system, works great!

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use, and powerful too!

Cons: Sometimes a bit too feature rich - having the option to hide some of the more advanced options would be nice.

Vendor Response

by MyRouteOnline on October 25, 2018

Thanks for the feedback Dan. Sometimes less is more :-) Regards, MyRouteOnline team

Great Service!

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. Easy to download our Excel lists into the routing program.

Cons: Nothing negative to say about it, we were very happy with all aspects.

Overall: It has made my salespeople MUCH more productive in planning their calls.

Nothing like it

Oct 19, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We used MyRouteOnline for our sales reps. They easily caught on to the program and used it daily. The method by which the program organized our accounts saved us money in labor and vehicle expense as well as precious time in securing new accounts and maintaining old accounts.

Their customer service is first rate as well!

Vendor Response

by MyRouteOnline on November 23, 2015

Thank you so much Jim.
We do our best to provide the highest level of customer service and we're happy you appreciate it and find our route planner useful.
Best of luck, MyRouteOnline team

Great App for searching for a new home believe it or not!

Sep 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for ways to do a more organized search of new home options. I saved all the addresses and input them into this great tool and it built the easiest route for us to take to do our drive by searching. Was really easy to use and made our search much quicker.

Terisa

Vendor Response

by MyRouteOnline on September 12, 2015

Dear Terisa,
Thank you for your feedback! we're very happy to be part of your home hunt :-) Next time you'll be able to use MyRoute, our navigation app, and that would make your experience even better... Congratulation!

My Route Online experience was a great. The software was very easy to use. Very intuitive.

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the step by step guide and pop ups as we got started. Again, it was very easy to use. Lots of options when working with an excel spread sheet. Loved the import wizard and how you could change what the software valued as usable content or not. This was awesome!

Cons: The printing of the maps and directions. It would be helpful if there was a way to adjust the size of type and map. Some of the directions and addresses seem to run together.

Overall: It was a very streamlined process from start to finish!

Vendor Response

by MyRouteOnline on December 28, 2017

So nice to get your feedback. Thank you and Happy New Year!

Amazing software!

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Loved the software, saved my company tons of time, energy and money! Very easy to use and helped my company tremendously. Great value.

Vendor Response

by MyRouteOnline on September 22, 2016

Thank you so much Austin. Best regards, MyRouteOnline team

Good and reasonable routing SW

Jan 31, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The SW worked really well for a Boy Scout fundraising activity. We only required the SW for 1 month so canceled the second payment with PayPal. We look forward to using the tool again next year.

Vendor Response

by MyRouteOnline on February 07, 2015

Thank you Peter, we look forward to having you again as our customer. We offer 50% more credits for non-profit organizations so make sure to contact us prior to subscribing to our route planner. We'll be happy to give you this special offer. Good luck, MyRouteOnline team

Saved 50% on travel time and expenses increased productivity 3 fold!

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: What used to take hours now takes minutes. Cut and paste from an address list or simply type in who you need to call on. It's simple, fast and efficient! If you want to work smarter and not harder than I absolutely recommend MyRoute!

Cons: Price for pay as you go companies like ours could be a little more reasonable.

Vendor Response

by MyRouteOnline on June 27, 2018

Hello Tim, thank you very much for your feedback. There are various pricing plans that may better meet your needs. Feel free to email us for more available rates.

MyRouteOnline has made my daily life as an outside sales person a thousand times easier.

Feb 14, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The program is easy to use, and the best part is that you have so many options for route variations and set up. Worth every penny!!! If you are in the car all day and driving to new locations all of the time, there is NOT a better suited program for you.

Vendor Response

by MyRouteOnline on February 15, 2014

Thank you Heather, we're happy you find our route planner useful. One of our goals is to minimize the time you spend behind the wheel and the fuel, while visiting different locations.

MyRouteOnline has been great

Feb 21, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The company I work for had a change in drivers and the new driver hired did not know the town at all. We looked around at different companies to help with our route and went with this one and are happy we did. The routing tools made our route much more streamline and efficient. The customer service is also very good and get right back to you with questions that you might have.

Exactly what I needed

Jan 02, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows you to use a lot of it's features for free. You probably wont need to pay ever.

Cons: You have to use their app when traveling. You are unable to just take the route it planned for you and drop it into google maps or something.

Overall: My overall experience was very positive. It did exactly what I needed it to do.

Vendor Response

by MyRouteOnline on January 04, 2019

Thank you for your feedback. Please note that using MyRoute app for navigation is always free, and can be used with Google Maps/Waze or any other navigation app.

An Extra Expense

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is very well put together and helps optimize travel

Cons: With so many free programs out there, it's hard to justify the extra expense to save a little time

Vendor Response

by MyRouteOnline on January 09, 2019

Hello Nikki, thanks for your feedback. The free programs are great, but offer limited number of addresses and features. If you don't need to plan too many addresses, and don't appreciate the extra functionality, you'll be good with them. Thank you for using MyRouteOnline!
Best regards, MyRouteOnline team