# MyRouteOnline Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is MyRouteOnline the right Fleet Management solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131505/MyRouteOnline/reviews

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MyRouteOnline

4.6 (114)

[View alternatives](https://www.capterra.com/p/131505/MyRouteOnline/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 15th, 2026

# Reviews of MyRouteOnline

Ease of use

4.6

Customer Service

4.7

## Pros and Cons in Reviews

SN

Sarah N

Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months.

“The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake.“

March 31, 2026

WB

William B

OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years.

“There is nothing I don't like about the service.“

April 23, 2025

KW

Kimberley W

OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years.

“We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier.“

November 5, 2025

GY

GRICIA Y

Commercial ManagerFood Production, 2 - 10 employeesUsed the software for: Less than 6 months.

“The GPS is not as accurate as google map.“

April 5, 2024

SN

Sarah N

Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months.

“The pricing is best I have found, and I especially love the pay as you go feature.“

March 31, 2026

SF

Sebastian F

PharmacistMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years.

“Printing sometimes give us trouble and have to screenshot route instead“

April 27, 2023

SD

Sarah D

Private InvestigatorLegal Services, 2 - 10 employeesUsed the software for: Less than 6 months.

“Using myRouteOnline has made organizing my servers route easy.“

December 8, 2024

CH

Chris H

President & CEOLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years.

“Needs to be able to handle more than 350 addresses - we spend a lot of time parsing files to accommodate but lose optimization capabilities by doing so.“

May 19, 2020

## Showing most helpful reviews

Showing 1-25 of 114 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dan W.  
Principal Cofounder  
Consumer Goods  
Used the software for: Less than 6 months

### "Great system, works great!"

October 22, 2018

5.0

Pros

It's very easy to use, and powerful too!

Cons

Sometimes a bit too feature rich - having the option to hide some of the more advanced options would be nice.

Review Source

Response from MyRouteOnline

October 25, 2018

Thanks for the feedback Dan. Sometimes less is more :-) Regards, MyRouteOnline team

JC

Jensen C.  
Manager  
Farming  
Used the software for: 2+ years

### "Greatest Route Planning Software"

August 12, 2025

5.0

Pros

This has to be the greatest route planning softwares around. It lets you easily plan routes and has helped improved our efficiency. Not to metion the best customer service around. They always go above and beyond to help you with you questions or concerns.

Cons

If I had to be a little bit nitpicky I would just say that with a lot of addresses the route planning can take a little long to load.

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

This program helps keep it seperated from our employees and made it more effecient

Review Source

Response from MyRouteOnline

December 3, 2025

Thank you, Jensen. We're happy to hear you're satisfied with our route planner!

SN

Sarah N.  
Director of Operations  
Medical Devices  
Used the software for: Less than 6 months

### "My Favorite Small Business Tool "

March 31, 2026

5.0

As a small business owner with about 50-75 clients, this service has saved me hours of planning and loads in gas expenses. The pricing is best I have found, and I especially love the pay as you go feature. The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake.

Pros

Very easy to use and interactive! I’m able to modify routes easily and save them for future use! Signing in online is quick and picks up right where I left off.

Cons

I don’t see any cons with using My Route Online. The font is slightly small when entering data, but that could be adjusted in the browser if need be.

Review Source

Response from MyRouteOnline

April 2, 2026

Thanks so much Sarah!

SP

Shane P.  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "A solid route planner"

May 20, 2020

3.0

Please don't take the what I like least section to heart because I genuinely love this program and its a real life saver for me even with copy and pasting hundreds of addresses each week. I love the sleek new update and I hope you guys don't stop improving it. I genuinely think an interactive tour for new users would be beyond helpful. Like I mentioned before I find the guides that are currently available not helpful and some sections just mention the fact that you can do something without actually explaining it to a point where its useful.

Pros

I loved loved loved the fact that I could title each stop. Every address corresponds to a dog we pick up which I then set a pick-up time for in our software. This feature hands down won me over. At first it was really nice to just put the dogs name and address then have a route. As I became more confident with the software I was able to explore other options for automatically optimizing our routes for efficiency. The new update is so much cleaner and user friendly. As soon as I noticed the Beta option, I used that going forward. I like having the ability to save routes which is a huge time saver for me! I don't have to leave the routes open anymore; if a client requests a service that needs to go in one of the existing routes, it's so easy to load up the route and add it in last minute since importing addresses isn't an option for me... at least I don't think so lol

Cons

There is a serious lack of information on how to use the program. Personally I find the information that is available hard to navigate, all over the place and dysfunctional. The videos that are suppose to help you get started look like they were from the 90's, very dry content and not overly helpful. Popups that you could enable or disable would be neat. It could guide you along the way when starting to help you get the most out of the software. Or even little hint buttons beside items that explain how to use it and what it actually does. How does performing a specific action effect the outcome? For example: mixing territories... I haven't the life of me what that is for. I would love to be able to manage multiple routes without having to open several tabs on my computer... I think this is already an option but I'm unable to figure it out and that's a huge dissapointment. The algorithm doesn't always setup routes efficiently and lots of times I can rearrange it to make it shorter. Thats not an issue but what would be nice is when using the drag and drop to rearrange you could select multiple stops instead of waiting for it load a new route with each adjustment.

Review Source

Response from MyRouteOnline

June 5, 2020

Thank you Shane for taking the time to write such a detailed feedback. We'll work on our user-guide section to make it friendlier to all our customers.

WB

William B.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "I love this service"

April 23, 2025

5.0

I love it. If you guys have a stock ticker I would love to know what it is. I like buying stock in companies I like.

Pros

It is quick and accurate it has cut down my travel time. What normally takes me 2 days to work through I can now do in half a day. I love it.

Cons

There is nothing I don't like about the service. It is easy to set up and arrange using my excel sheet.

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Ease of use plus I could add lot's of properties.

Review Source

Response from MyRouteOnline

April 24, 2025

Thanks so much for your kind words, William! We're a private company so no ticker yet :-)

SD

Sarah D.  
Private Investigator  
Legal Services  
Used the software for: Less than 6 months

### "Easy to Use and Gets The Job Done"

December 8, 2024

5.0

Using myRouteOnline has made organizing my servers route easy.

Pros

It’s simple and easy to use. I like how I can put all the addresses in at once and name each address. I also like how I can email the route to my servers and save each one.

Cons

I don’t have any complaints about MyRouteOnline

Switched from

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Google maps doesn’t sort the address and put them in order my distance. Also it caps at certain amount of addresses entered.

Review Source

Response from MyRouteOnline

December 13, 2024

Thank you for your feedback Sarah. Have a wonderful holiday season!

ZK

Zafar K.  
Manager  
Civil Engineering  
Used the software for: I used a free trial

### "Great route planner but does come with a cost"

June 18, 2024

5.0

Overall I think MyRouteOnline is one of the better online platforms to plan routes and optimize logistics. I like that you're able to fine-tune the routes to your liking and move things around quite easily. Overall I think it's a fantastic platform and would definitely recommend it to everyone.

Pros

Route planning is nice and it shows stop times, lunch time, etc. It's easy to revise the stops to get your desired results.

Cons

The built-in route optimizer is not great. Several routes showed multiple locations that had the drivers backtracking to make stops. This had to be fixed manually and then the planner would optimize it better from there. I think some more development needs to go into the optimization portion. I'm starting with 200+ addresses which can be cumbersome to have to go in and check each one and reorganize. But the starting point did help out quite a bit.

Alternatives considered

[Google Maps](https://www.capterra.com/p/227511/Google-Maps/)

Reason for choosing MyRouteOnline

The platform did what I was looking for it to do, and that was to optimize routes for drivers.

Review Source

Response from MyRouteOnline

June 24, 2024

Thanks for your feedback. We're always open for suggestions and constantly working to improve our algorithm.

CB

Calder B.  
Community Engagement Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great tool and great company"

May 27, 2020

5.0

Our experience with MyRouteOnline has been exceptional. When COVID-19 pandemic struck, our nonprofit food pantry needed to quickly switch our service model and we decided door-to-door delivery would be the safest and most convenient for our clients, many of whom us public transportation in normal circumstances. MyRouteOnline is easy to use for our administrators and our drivers, while making the process of reaching hundreds of clients much more efficient. What impresses us most, however, is their customer service. The team at MyRouteOnline has gone above and beyond to help meet our needs as a nonprofit and have been incredibly quick in responding to our questions.

Pros

The address upload process is incredibly easy and the software makes it simple to complete the inevitable data cleanup needed with street addresses. Perhaps the most helpful features are the user friendly route customization options. Because our nonprofit receives help from volunteer drivers, the number of routes we need varies from day to day. MyRouteOnline makes it simple to optimize our routes based on changing needs. Finally, the app makes it easy for us to transfer routes to our drivers and for them to navigate.

Cons

We have been very satisfied with the software. One feature that would be helpful in our work specifically is the ability to split the stops unevenly among our drivers, since volunteers have varying vehicle capacity and time availability.

Alternatives considered

[Route4Me](https://www.capterra.com/p/149633/Route4Me/)

Reason for choosing MyRouteOnline

MyRouteOnline seemed like the most flexible software for our small nonprofit, which depends on both paid and volunteer drivers. They also offered nonprofit pricing, allowing us focus more of our resources on purchasing food for those in need. Finally, their customer service has been exemplary, so we see no need to look anywhere else.

Review Source

Response from MyRouteOnline

June 5, 2020

Thanks Calder, we truly appreciate your kind feedback. Happy to be here for you. Keep up the good work and stay safe!

KW

Kimberley W.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Highly Recommend!"

November 5, 2025

5.0

We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier. The app streamlines routing for my team, saving us time and reducing confusion. We would be lost without it!

Pros

Best thing about MRO is that it makes our job so much easier! We visit anywhere from 800-900 homes per month and this app is such a blessing!

Cons

The only challenge I’ve encountered has been with a few gated communities. Occasionally, the system bounces us in and out of a neighborhood, but once we’re inside a gated area, it’s best to complete all deliveries there before moving on.

Review Source

Response from MyRouteOnline

November 13, 2025

Thank you, Kimberley, for your feedback and your loyalty. We truly appreciate you.

SDS

Shaun D S.  
Business Owner  
  
Used the software for: Less than 6 months

### "Even when in a pinch......don't go cheap"

April 25, 2018

3.0

If you are just starting out and you're on a tight budget then sure, this will do when in a pinch....but as I stated......sometimes taking a shortcut can cost you more in the long run....however if you absolutely need to save on windshield time, insurance, drivers hours and maintenance then this will work in the early stages of growing a "service" business.

Pros

Simple purchasing. Quick Paypal process if you are in a pinch. Since it is web based there weren't any "intrusive" clients to download. Since I was in a new city and had to plan my warehouse location to my clients it worked at the 11th hour!

Cons

Sure it's got a good "entry" level price point. When I started going over their "benefits" I quickly found it to be a sort of "pay as you go" cell service plan. 1 credit is one address which can only be used once every 30 days. Well if I have to deliver or service customers more than once in a 30 day span.....what then? And the whole "optimizing", 70% of the time resembled how my 10 year old would tell you of how to get to the ice cream shop. Was NOT impressed. Honestly.......Google Maps which is FREE gave me better directions than this. And customer support......I digress.

Review Source

SE

Sarah E.  
CEO  
Consumer Services  
Used the software for: 2+ years

### "Concentrated Routes Features"

October 17, 2018

4.0

All good. Essentially noted under Pros above.

Pros

That it piggy-backs on google, Can be emailed to the drivers (with an integrated app, which is very useful), that it's really very simple; it doesn't try to solve a problem that doesn't exist. It just optimizes multiple stops. Perfect.

Cons

Our deliveries are exclusively in NYC. With loads of (a) toll bridges and tunnels, and (b) dense, concentrated routes. We would really, REALLY like to see... (a) the option of avoiding tolls and (b) the option of the Start Point resulting from us having chosen "Quickest" or "Shortest" (not "Furthest" or "Nearest").

Review Source

Response from MyRouteOnline

October 23, 2018

Thank you Sarah. You can choose to "avoid tolls" when you use MyRoute app, with the navigation app available on your smartphone. Thank you for using MyRouteOnline.

SS

Shirly S.  
Office Manager  
Religious Institutions  
Used the software for: 1-2 years

### "Couldn't Be More Pleased"

May 27, 2020

5.0

We typically only need to do routing once a year for a community delivery project. After years of using a competing routing site, I found MyRouteOnline.com and I'm so much happier with it. On the other site, I used to spend hours customizing my address list to fit THEIR format, I even had notes on how to do it all correctly. On MyRouteOnline, everything is user friendly, and with the recent update, its even better. I LOVE that it can take data directly from google sheets!! One less step for me, actually several less steps! Beyond that, the courtesy of the customer service is amazing. They really helped us out with our Covid outreach projects. We highly recommend this site to anyone.

Pros

\- User friendly, and with the recent update, its even better. - LOVE that it can take data directly from Google sheets, and other formats, not just Excel! - So easy to customize your route to fit your needs. - They check and confirm each address.

Cons

None for us : )

Review Source

Response from MyRouteOnline

June 5, 2020

Thanks Shirly, happy to help. Stay safe!

RK

Rustae K.  
Gideons International Ohio Auxiliary State Scripture Coordinator  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great time saver in organizing approach to site visitation and accuracy"

April 27, 2019

5.0

I used to have to do all the mapping, driving route directions, etc. by hand. This program is a great value for the cost. I highly recommend the use of this program. Thank you MyRouteOnline team!

Pros

This was a major time saving program for mapping, step by step driving directions, and route planning for our organizational needs. I have used this program several times over the past few years and found it to be most valuable. I was exceptionally easy to add needed stops by viewing the maps provided by the program and determining the area each group would be visiting enabling additonal stops to be effective.

Cons

A basic working knowledge of using Excel is needed to prepare documents for uploading.

Review Source

Response from MyRouteOnline

April 30, 2019

Thank you for the review Rustae! Please check out this Excel format that is needed for the sysytem - https://www.myrouteonline.com/user-guides/excel-spreadsheet-format-for-importing-addresses -Almost any format you try can be uploaded for use in MyRouteOnline. Thanks for using MyRouteOnline.

KC

Ken C.  
Director of Operations  
Food Production  
Used the software for: 1-2 years

### "Great product, great support"

May 19, 2020

5.0

Pros

Got lucky and found the MyRouteOnline software by chance, when searching for a product for routing. In the past, had used MS Streets and Trips, and was disappointed to find it was no longer available. MyRouteOnline is an adequate replacement. Affordable, easy to use, and with a support team that quickly responds, when needed. Import our lists, optimize, and our drivers are on their way. Would highly recommend

Cons

None. Nothing bad to say about the product

Review Source

Response from MyRouteOnline

June 5, 2020

Thank you so much Ken.

JS

Jaclyn S.  
Client Experience Expert  
Consumer Services  
Used the software for: 1-2 years

### "Excellent Program"

December 4, 2019

5.0

My Route Online saves me time and miles and is very easy to use.

Pros

My Route Online allows me to plan my day more efficiently than ever before. I enter my stops and it creates the fastest, most economical route.

Cons

I have no major complaints with using this software. It has made routing my day much easier and simpler.

Review Source

Response from MyRouteOnline

December 8, 2019

Thank you Jaclyn, for your kind words and for using MyRouteOnline. It's wonderful to know you're happy with our Route Planner. Best regards, MyRouteOnline team.

fR

faina R.  
owner  
Medical Devices  
Used the software for: 1-2 years

### "good servies"

May 19, 2022

4.0

Good service price could be lowered

Pros

It is easy to use and works for large delivery routes.

Cons

the price could be lowered as the routes aren't extremely large.

Reason for choosing MyRouteOnline

good reviews

Review Source

Response from MyRouteOnline

May 20, 2022

Thank you for your review Faina. We will look at your account and see if there is a way to save some money with a different subscription.

SF

Sebastian F.  
Pharmacist  
Medical Practice  
Used the software for: 2+ years

### "Reliable software"

April 27, 2023

5.0

Pros

Flexible software integrates well with our workflow.

Cons

Printing sometimes give us trouble and have to screenshot route instead

Review Source

Response from MyRouteOnline

April 28, 2023

Thank you Sebastian. Let us know what trouble you have with the printed map and directions. We'll take care of that.

KD

Kelly D.  
program organizer  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Perfect Program for our project"

May 12, 2020

5.0

We have had a completely positive experience using MyRouteOnline. We are a fairly small non-profit organization that uses the program 6 months out of the year to raise funds for local community programs. This year, MyRouteOnline helped us through routing the delivery of meals to families during the COVID-19 outbreak - it was a lifesaver!

Pros

MyRouteOnline is user friendly even for someone with no previous routing experience. The Customer Service is outstanding with quick response time and friendly interactions. I have found them to be very generous with their time and product. In addition, we only need the program for 6 months of each year and our data is saved for us each time.

Cons

It can be difficult to route to apartment numbers.

Reason for choosing MyRouteOnline

MyRouteOnline was recommended by another user who runs a similar non-profit organization.

Review Source

Response from MyRouteOnline

June 5, 2020

Thanks Kelly, we're always happy to help!

PD

Patricia D.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "My Route - Good Program"

May 20, 2020

4.0

Overall, it was a BIG help. It helped me prepare my different routes for the drivers. It gave me the quickest routes. It was say, 98% accurate... I tweaked the rest myself and found the other addresses.

Pros

What I liked about the software was it was easy to use, saved me alot of time, showed you a map and gave quickest route. You just put the address in and it maps out the route for you!

Cons

What I liked least is that some of the routes were NOT the quickest. I had to "re-route" it myself. It also was not able to find some of the addresses on the map. So it gave me a empty lot.

Review Source

Response from MyRouteOnline

June 5, 2020

Thanks for writing Patricia. Our route planner is based on Google Maps and if your addresses were recognized there, then our service will be able to recognize them. If not, you can insert coordinates instead.

MH

Marlene H.  
Owner  
Food Production  
Used the software for: Less than 6 months

### "Easy and clear for a small business"

April 7, 2020

5.0

The customer service is responsive and they answer questions clearly and quickly.

Pros

Due to the COVID-19 business, our ice cream shop had to transform quickly to a pick-up and delivery operation. We deliver across a geographically large city and the ability to optimize routes, and segment delivery routes for drivers is key to being able to deliver frozen product to people's doors. The service functions across an app and our drivers get their own route. The price per address is reasonable for the time and headaches this app saves.

Cons

There are little tweaks to how the routes and saved and published that could be a little more intuitive, but there are workarounds.

Review Source

Response from MyRouteOnline

June 5, 2020

Thank you for your feedback Marlene, stay safe!

BK

Brittany K.  
Owner  
Information Services  
Used the software for: 6-12 months

### "Great for route planning "

February 9, 2023

5.0

Pros

This software is easy to use and helps plan my routes flawlessly.

Cons

Wish there was a way to sort route by farthest away so I could start with the farthest locations.

Review Source

Response from MyRouteOnline

February 19, 2023

Thank you for your feedback Brittany. There is a way to sort a route by farthest away - simply select "Farthest First" under GOALS tab. This option is available when you have a start address. Hope this helps. MyRouteOnline team

JB

Jeff B.  
Photographer  
Photography  
Used the software for: Less than 6 months

### "My thoughts "

May 19, 2020

5.0

Pros

Being able to paste in addresses and set start and service times.

Cons

Not being able to set a priority for particular stops if I need them to be second from last, etc. Also, I don’t fully understand how credits are used since sometimes more are used

Review Source

Response from MyRouteOnline

June 5, 2020

Hi Jeff, Thanks for your feedback. We'll be happy to discuss the priority, as an additional feature. Most of the features we have were suggested by our customers... As for the credits, these are counted once every 30 days. We charge 1 single credit per address and we don't charge for the same addresses within 30 days. Hope this is clear. Let us know if you have any questions.

cD

cheryl D.  
Driver  
Translation and Localization  
Used the software for: I used a free trial

### "Great Planner If You Know Route Workarounds"

September 24, 2019

5.0

I am new to route driving and new to my route area. Since I cannot use highways, when the route brings it I am at a complete loss.

Pros

Easy to input route information Ability to choose to plan the route as inputted rather than shortest distance

Cons

No ability to NOT go on an interstate or highway when there is street access. Guide book doesn’t describe the differences between the different Navigation Apps.

Review Source

Response from MyRouteOnline

October 1, 2019

Hi Cheryl, thanks for writing. The ability to change the route is available when you navigate, by clicking on "Routes" to see other alternatives. Hope this helps. Thank you for using MyRouteOnline.

DJ

David J.  
VP  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great software"

October 28, 2019

5.0

Saves us time

Pros

We have used this for several years. It is easy to use, accurate and priced fairly. Give it a try, you won’t be disappointed

Cons

Can’t think of anything. All good. It works!

Reason for choosing MyRouteOnline

Cost and ease of training staff.

Review Source

Response from MyRouteOnline

November 4, 2019

Thanks David, for your feedback! It's always nice to hear from happy customers :-) Thank you for your business, MyRouteOnline team

JM

Jackie M.  
Order Management  
Consumer Goods  
Used the software for: 2+ years

### "Routeonline"

November 14, 2018

5.0

meets my business needs

Pros

Easy to route my store orders and the upload is fairly easy. When I have customer service questions who is always quick to help

Cons

Making any changes is difficult so I don't feel I have as much control as I would like

Review Source

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