--- title: "MyRouteOnline Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MyRouteOnline the right Fleet Management solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131505/MyRouteOnline/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- MyRouteOnline 4.6 (114) [View alternatives](https://www.capterra.com/p/131505/MyRouteOnline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of MyRouteOnline Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SN Sarah N Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months. “The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake.“ March 31, 2026 WB William B OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “There is nothing I don't like about the service.“ April 23, 2025 KW Kimberley W OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier.“ November 5, 2025 GY GRICIA Y Commercial ManagerFood Production, 2 - 10 employeesUsed the software for: Less than 6 months. “The GPS is not as accurate as google map.“ April 5, 2024 KD Kelly D FacilitatorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The Customer Support is outstanding - quick reply time and always helpful.“ May 13, 2026 SF Sebastian F PharmacistMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “Printing sometimes give us trouble and have to screenshot route instead“ April 27, 2023 SN Sarah N Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months. “The pricing is best I have found, and I especially love the pay as you go feature.“ March 31, 2026 DR Debbie R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I found finding some streets hard to find in the software. “ December 15, 2020 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan W. Principal Cofounder Consumer Goods Used the software for: Less than 6 months ### "Great system, works great!" October 22, 2018 5.0 Pros It's very easy to use, and powerful too! Cons Sometimes a bit too feature rich - having the option to hide some of the more advanced options would be nice. Review Source Response from MyRouteOnline October 25, 2018 Thanks for the feedback Dan. Sometimes less is more :-) Regards, MyRouteOnline team JC Jensen C. Manager Farming Used the software for: 2+ years ### "Greatest Route Planning Software" August 12, 2025 5.0 Pros This has to be the greatest route planning softwares around. It lets you easily plan routes and has helped improved our efficiency. Not to metion the best customer service around. They always go above and beyond to help you with you questions or concerns. Cons If I had to be a little bit nitpicky I would just say that with a lot of addresses the route planning can take a little long to load. Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) This program helps keep it seperated from our employees and made it more effecient Review Source Response from MyRouteOnline December 3, 2025 Thank you, Jensen. We're happy to hear you're satisfied with our route planner! SP Shane P. General Manager Hospitality Used the software for: 1-2 years ### "A solid route planner" May 20, 2020 3.0 Please don't take the what I like least section to heart because I genuinely love this program and its a real life saver for me even with copy and pasting hundreds of addresses each week. I love the sleek new update and I hope you guys don't stop improving it. I genuinely think an interactive tour for new users would be beyond helpful. Like I mentioned before I find the guides that are currently available not helpful and some sections just mention the fact that you can do something without actually explaining it to a point where its useful. Pros I loved loved loved the fact that I could title each stop. Every address corresponds to a dog we pick up which I then set a pick-up time for in our software. This feature hands down won me over. At first it was really nice to just put the dogs name and address then have a route. As I became more confident with the software I was able to explore other options for automatically optimizing our routes for efficiency. The new update is so much cleaner and user friendly. As soon as I noticed the Beta option, I used that going forward. I like having the ability to save routes which is a huge time saver for me! I don't have to leave the routes open anymore; if a client requests a service that needs to go in one of the existing routes, it's so easy to load up the route and add it in last minute since importing addresses isn't an option for me... at least I don't think so lol Cons There is a serious lack of information on how to use the program. Personally I find the information that is available hard to navigate, all over the place and dysfunctional. The videos that are suppose to help you get started look like they were from the 90's, very dry content and not overly helpful. Popups that you could enable or disable would be neat. It could guide you along the way when starting to help you get the most out of the software. Or even little hint buttons beside items that explain how to use it and what it actually does. How does performing a specific action effect the outcome? For example: mixing territories... I haven't the life of me what that is for. I would love to be able to manage multiple routes without having to open several tabs on my computer... I think this is already an option but I'm unable to figure it out and that's a huge dissapointment. The algorithm doesn't always setup routes efficiently and lots of times I can rearrange it to make it shorter. Thats not an issue but what would be nice is when using the drag and drop to rearrange you could select multiple stops instead of waiting for it load a new route with each adjustment. Review Source Response from MyRouteOnline June 5, 2020 Thank you Shane for taking the time to write such a detailed feedback. We'll work on our user-guide section to make it friendlier to all our customers. WB William B. Owner Consumer Services Used the software for: 1-2 years ### "I love this service" April 23, 2025 5.0 I love it. If you guys have a stock ticker I would love to know what it is. I like buying stock in companies I like. Pros It is quick and accurate it has cut down my travel time. What normally takes me 2 days to work through I can now do in half a day. I love it. Cons There is nothing I don't like about the service. It is easy to set up and arrange using my excel sheet. Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Ease of use plus I could add lot's of properties. Review Source Response from MyRouteOnline April 24, 2025 Thanks so much for your kind words, William! We're a private company so no ticker yet :-) SD Sarah D. Private Investigator Legal Services Used the software for: Less than 6 months ### "Easy to Use and Gets The Job Done" December 8, 2024 5.0 Using myRouteOnline has made organizing my servers route easy. Pros It’s simple and easy to use. I like how I can put all the addresses in at once and name each address. I also like how I can email the route to my servers and save each one. Cons I don’t have any complaints about MyRouteOnline Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Google maps doesn’t sort the address and put them in order my distance. Also it caps at certain amount of addresses entered. Review Source Response from MyRouteOnline December 13, 2024 Thank you for your feedback Sarah. Have a wonderful holiday season! ZK Zafar K. Manager Civil Engineering Used the software for: I used a free trial ### "Great route planner but does come with a cost" June 18, 2024 5.0 Overall I think MyRouteOnline is one of the better online platforms to plan routes and optimize logistics. I like that you're able to fine-tune the routes to your liking and move things around quite easily. Overall I think it's a fantastic platform and would definitely recommend it to everyone. Pros Route planning is nice and it shows stop times, lunch time, etc. It's easy to revise the stops to get your desired results. Cons The built-in route optimizer is not great. Several routes showed multiple locations that had the drivers backtracking to make stops. This had to be fixed manually and then the planner would optimize it better from there. I think some more development needs to go into the optimization portion. I'm starting with 200+ addresses which can be cumbersome to have to go in and check each one and reorganize. But the starting point did help out quite a bit. Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing MyRouteOnline The platform did what I was looking for it to do, and that was to optimize routes for drivers. Review Source Response from MyRouteOnline June 24, 2024 Thanks for your feedback. We're always open for suggestions and constantly working to improve our algorithm. CB Calder B. Community Engagement Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great tool and great company" May 27, 2020 5.0 Our experience with MyRouteOnline has been exceptional. When COVID-19 pandemic struck, our nonprofit food pantry needed to quickly switch our service model and we decided door-to-door delivery would be the safest and most convenient for our clients, many of whom us public transportation in normal circumstances. MyRouteOnline is easy to use for our administrators and our drivers, while making the process of reaching hundreds of clients much more efficient. What impresses us most, however, is their customer service. The team at MyRouteOnline has gone above and beyond to help meet our needs as a nonprofit and have been incredibly quick in responding to our questions. Pros The address upload process is incredibly easy and the software makes it simple to complete the inevitable data cleanup needed with street addresses. Perhaps the most helpful features are the user friendly route customization options. Because our nonprofit receives help from volunteer drivers, the number of routes we need varies from day to day. MyRouteOnline makes it simple to optimize our routes based on changing needs. Finally, the app makes it easy for us to transfer routes to our drivers and for them to navigate. Cons We have been very satisfied with the software. One feature that would be helpful in our work specifically is the ability to split the stops unevenly among our drivers, since volunteers have varying vehicle capacity and time availability. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing MyRouteOnline MyRouteOnline seemed like the most flexible software for our small nonprofit, which depends on both paid and volunteer drivers. They also offered nonprofit pricing, allowing us focus more of our resources on purchasing food for those in need. Finally, their customer service has been exemplary, so we see no need to look anywhere else. Review Source Response from MyRouteOnline June 5, 2020 Thanks Calder, we truly appreciate your kind feedback. Happy to be here for you. Keep up the good work and stay safe! KW Kimberley W. Owner Marketing and Advertising Used the software for: 2+ years ### "Highly Recommend!" November 5, 2025 5.0 We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier. The app streamlines routing for my team, saving us time and reducing confusion. We would be lost without it! Pros Best thing about MRO is that it makes our job so much easier! We visit anywhere from 800-900 homes per month and this app is such a blessing! Cons The only challenge I’ve encountered has been with a few gated communities. Occasionally, the system bounces us in and out of a neighborhood, but once we’re inside a gated area, it’s best to complete all deliveries there before moving on. Review Source Response from MyRouteOnline November 13, 2025 Thank you, Kimberley, for your feedback and your loyalty. We truly appreciate you. KD Kelly D. Facilitator Non-Profit Organization Management Used the software for: 2+ years ### "Great service for our small non-profit" May 13, 2026 5.0 Our small, local non-profit organization has had an outstanding experience with MyRouteOnline for the past 9 years. I cannot say enough about the Customer Service - the staff is always responsive and helpful in answering questions. Our organization is plotting addresses for a flag subscription service. Each year the addresses change and new maps must be created. MyRouteOnline makes the process so easy. Pros I have been using MyRouteOnline for 9 years and I love the way that the features continue to evolve and improve. The Customer Support is outstanding - quick reply time and always helpful. Cons I'm so satisfied with this product but if I were to choose something that I least like, it would be the learning curve - learning to use the program to it's max capacity for our organization. Review Source SN Sarah N. Director of Operations Medical Devices Used the software for: Less than 6 months ### "My Favorite Small Business Tool " March 31, 2026 5.0 As a small business owner with about 50-75 clients, this service has saved me hours of planning and loads in gas expenses. The pricing is best I have found, and I especially love the pay as you go feature. The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake. Pros Very easy to use and interactive! I’m able to modify routes easily and save them for future use! Signing in online is quick and picks up right where I left off. Cons I don’t see any cons with using My Route Online. The font is slightly small when entering data, but that could be adjusted in the browser if need be. Review Source Response from MyRouteOnline April 2, 2026 Thanks so much Sarah! SB Sherry B. Manager Consumer Services Used the software for: 2+ years ### "MyRouteOnline Review" October 28, 2019 4.0 we are routing our daily schedules for our technicians. By adding time onsite/travel time it gives us a great schedule plan for the guys. Pros Ease of use and ability to add time on site per stop Cons on larger routes it will freeze and then for big distances it will not plan the route Review Source Response from MyRouteOnline November 4, 2019 Hello Sherry, thanks for writing. We'd like to investigate the freeze issue, can you email our support team with an example of a route with big distances? It's very important that we address this. Thank you for your business, MyRouteOnline team RD Rick D. PRes Real Estate Used the software for: 2+ years ### "MyRouteOnline - the only routing service with a mobile app that makes sense!" October 17, 2018 5.0 Overall it has changed my business because it's helped me view so many more properties just due to the mobile app alone. I would love it if the mobile app could send you into the Google maps app in "live" but not "navigation" mode- like if you navigate then hit the back button and set the bullseye to rotate the map with you. Might be very particular to my purpose, but then the kml layers I've uploaded to the map show all the time. In nav mode they don't show until you get there or break out of the nav with back button. Pros By far - the mobile app. Every other one I've tried is SO clunky and you have to hit 5 buttons to go to the next stop unlike swipe down, hit notification and go with yours. I also like ability to plot all the stops on a map on the website, then draw lines around to select/delete. Cons The efficiency of the routes planned by the website is quite bad to be honest especially with 100+ stops nearby each other. Just by seeing the zigzag routes on the map I can often do some manual rearranging to save substantial time. Now I usually plan the actual route with routexl then import it to myrouteonline and keep order as is. I find I can save 1-2 hours during course of a full day with a better route. Review Source Response from MyRouteOnline October 22, 2018 Hello Rick, thank you very much for your feedback. Our developers are extremely busy, trying to improve our algorithm and we hope it will meet your needs. KP Kati P. CPhT Pharmaceuticals Used the software for: 6-12 months ### "Gibbs Pharm" December 14, 2021 5.0 We are solving the time it takes to find a location and also improving the time it takes for each delivery to be made Pros I enjoy the ease of use and the fact that I can keep up with how many deliveries we make each month Cons I enjoy all aspects of the software, it has been great for us, Review Source Response from MyRouteOnline December 20, 2021 Thank you for your business Kati. Happy Holidays! LM Lucy M. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "MyRoute Online for Lucy's Bins" August 8, 2018 5.0 Great! easy to purchase credits if you have a small route or signup for a subscription Pros Easy to use. I would upload my runsheet spreadsheet and use it to ensure my runs were in order for my staff. I also used it for training new drivers. Helped cut down the time considerably. Cons Sometimes the optimised route was not the best route, but you can easily make manual changes. When using the app on my phone, once you got to a destination you would have to leave google maps and go back to the ap to load the next address. But this could have been my error :P Review Source Response from MyRouteOnline August 9, 2018 Hello Lucy, Thanks so much for your review. Kindly note that when you reach your destination, you don't need to leave Google Maps. You'll get a notification saying "arrived at... next is..." and when you click on it, your next destination is inserted to Google Maps and will show as your next stop. Hope this helps. Thank you for using MyRouteOnline SG Shannon G. Founder Consumer Services Used the software for: 2+ years ### "Really enjoyed my time with MyRouteOnline, 3 years loyal customer. They have grown with us over time" October 26, 2017 5.0 Easy, accurate routed data that can import into GPS. It's a seamless process! Pros The import and export feature of data, portions to be ignored and those to keep. It's consistent and organized. Also we utilize the save route feature daily! Cons One week a block of the same 3 house will be in a different order the following week. It's not too troublesome, but it is a small portion. Review Source Response from MyRouteOnline October 29, 2017 Thank you Shannon for your business, and for your feedback. All the best from MyRouteOnline team. DL Dennis L. Chipping Manager Non-Profit Organization Management Used the software for: 6-12 months ### "My experience using MyRouteOnline" May 3, 2019 4.0 This program saves me time when I'm organizing customer lists which in turn provides the most efficient routing for our contractor thru the various areas of the large footprint we serve in the Wildland Urban Interface we live in. Drive time kept to minimum for him equals responsible use of grant monies on our part and that equates to more dollars available for maintaining defensible spaces with our chipping program . Pros MyRouteOnline has been a great timesaver for me in providing routing to our contractor who travels over broad areas in our community while providing wood/brush chipping services. We are in a rural area where streets and roads are not generally laid out in a symmetrical fashion. This software can sort it all out in quick order and only occasionally needs a little editing due to local knowledge that the program does not know. Cons Addresses have been rejected when they were entered correctly and I could not figure out what the problem was, but addresses that stay yellow are still recognized. Some routing assumes that local roads are continuous when they are not. It takes a little while to get used to working thru the information transfer. Review Source Response from MyRouteOnline May 6, 2019 Thanks for the feedback Dennis. Please note that you can always use coordinates (instead of addresses), for rural areas. Thank you for using MyRouteOnline BJ Brock J. Director of Sales & Business Development Consumer Goods Used the software for: 2+ years ### "Fast & Easy Route Planning " March 15, 2023 5.0 It's always easy and fast. Pros Its so easy to set up and plan a route. Cons Nothing. All is good. Have found it very helpful Review Source Response from MyRouteOnline March 16, 2023 Thank you for your feedback, Brock! It means a lot to us to know that our route planner is helpful and easy to use. Take care. JK Jehanzeb K. Senior Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Best customer support that I have seen in years" August 15, 2018 5.0 Pros Whilst most reviewers might rave about the ease of use or the planning that it has to offer, I just loved the customer support that was offered. Cons I actually had a conversation about how we would like to modify the software to the way we conduct our logistics but to be honest, that was beyond the scope of the software and much better covered by our own solution. I think it is a good value for the money spent. Review Source KB Karnell B. Church Operations Religious Institutions Used the software for: 1-2 years ### "Easy and Reasonably Priced" October 10, 2019 4.0 I have had a good experience with MyRouteonline. They are fair and honest. They honored our credits well beyond the monthly expiration. Pros This software is very reasonably priced and easy to use. We run routes every week and we simply import our list into the software and create our stipulations, the software does the rest. My favorite is the route generator and import feature. Cons Ironically the price schedule is a little confusing to me. I ended up choosing a price package that was overkill but I eventually purchase the right one. Reason for choosing MyRouteOnline It’s pricing and ease of use. Review Source NM Neal M. Flag Service Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Myrouteonline is an exceptional service. " September 25, 2017 5.0 Pros The interface is intuitive and the routes save us time. I like being able to either set routes based on time or the number of routes. I create routes in the spring and summer so I only buy the number of addresses I need instead of having to purchase units that would go unused. I like the options for purchasing units. Technical support and customer service are exceptional. Both are responsive and accurate. The staff rocks!! Cons The software wants to equalize the route times and I sometimes have to catch the software sending the person with a shorter, concentrated route on one side of town to the other side of town. Review Source Response from MyRouteOnline September 28, 2017 Thank you Neal, for sharing your feedback. As a non-profit organization, please make sure to use the 50% extra credits you deserve. Good Luck and all the best. BG Brandon G. Project Manager Environmental Services Used the software for: Less than 6 months ### "Seasonal Project" February 7, 2019 5.0 Pros We needed a simple to use and easily accessible routing application for a seasonal project. Out of the various tools found online and tested MyRouteOnline was the best option for picking up the application and going right out of the box. The Route upload feature was also straight forward and easy to use. Cons Route organization on the iPhone app was a bit clunky I felt like. As well as having to resign into the app to Reload Routes if you idled too long. Would be a nice way to keep you signed in or an easier way to Reload the routes if you closed the app other than having to re-key in your email every time. Could also be a feature I am missing since I did not spend too much time researching that section. Review Source Response from MyRouteOnline February 27, 2019 Thanks Brandon. We'll take your comments into consideration, to make MyRoute app easier to use. JB Jeff B. Photographer Photography Used the software for: Less than 6 months ### "My thoughts " May 19, 2020 5.0 Pros Being able to paste in addresses and set start and service times. Cons Not being able to set a priority for particular stops if I need them to be second from last, etc. Also, I don’t fully understand how credits are used since sometimes more are used Review Source Response from MyRouteOnline June 5, 2020 Hi Jeff, Thanks for your feedback. We'll be happy to discuss the priority, as an additional feature. Most of the features we have were suggested by our customers... As for the credits, these are counted once every 30 days. We charge 1 single credit per address and we don't charge for the same addresses within 30 days. Hope this is clear. Let us know if you have any questions. cD cheryl D. Driver Translation and Localization Used the software for: I used a free trial ### "Great Planner If You Know Route Workarounds" September 24, 2019 5.0 I am new to route driving and new to my route area. Since I cannot use highways, when the route brings it I am at a complete loss. Pros Easy to input route information Ability to choose to plan the route as inputted rather than shortest distance Cons No ability to NOT go on an interstate or highway when there is street access. Guide book doesn’t describe the differences between the different Navigation Apps. Review Source Response from MyRouteOnline October 1, 2019 Hi Cheryl, thanks for writing. The ability to change the route is available when you navigate, by clicking on "Routes" to see other alternatives. Hope this helps. Thank you for using MyRouteOnline. DJ David J. VP Logistics and Supply Chain Used the software for: 2+ years ### "Great software" October 28, 2019 5.0 Saves us time Pros We have used this for several years. It is easy to use, accurate and priced fairly. Give it a try, you won’t be disappointed Cons Can’t think of anything. All good. It works! Reason for choosing MyRouteOnline Cost and ease of training staff. Review Source Response from MyRouteOnline November 4, 2019 Thanks David, for your feedback! It's always nice to hear from happy customers :-) Thank you for your business, MyRouteOnline team JM Jackie M. Order Management Consumer Goods Used the software for: 2+ years ### "Routeonline" November 14, 2018 5.0 meets my business needs Pros Easy to route my store orders and the upload is fairly easy. When I have customer service questions who is always quick to help Cons Making any changes is difficult so I don't feel I have as much control as I would like Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.