--- title: "MyRouteOnline Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MyRouteOnline the right Fleet Management solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131505/MyRouteOnline/reviews/" page_type: "reviews" language: "en" --- MyRouteOnline 4.6 (114) [View alternatives](https://www.capterra.com/p/131505/MyRouteOnline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 9th, 2026 # Reviews of MyRouteOnline Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews SN Sarah N Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months. “The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake.“ March 31, 2026 WB William B OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “There is nothing I don't like about the service.“ April 23, 2025 KW Kimberley W OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier.“ November 5, 2025 GY GRICIA Y Commercial ManagerFood Production, 2 - 10 employeesUsed the software for: Less than 6 months. “The GPS is not as accurate as google map.“ April 5, 2024 KD Kelly D FacilitatorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The Customer Support is outstanding - quick reply time and always helpful.“ May 13, 2026 SF Sebastian F PharmacistMedical Practice, 201 - 500 employeesUsed the software for: More than 2 years. “Printing sometimes give us trouble and have to screenshot route instead“ April 27, 2023 SN Sarah N Director of OperationsMedical Devices, Self-employedUsed the software for: Less than 6 months. “The pricing is best I have found, and I especially love the pay as you go feature.“ March 31, 2026 DR Debbie R OwnerFood & Beverages, 2 - 10 employeesUsed the software for: Less than 6 months. “I found finding some streets hard to find in the software. “ December 15, 2020 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dan W. Principal Cofounder Consumer Goods Used the software for: Less than 6 months ### "Great system, works great!" October 22, 2018 5.0 Pros It's very easy to use, and powerful too! Cons Sometimes a bit too feature rich - having the option to hide some of the more advanced options would be nice. Review Source Response from MyRouteOnline October 25, 2018 Thanks for the feedback Dan. Sometimes less is more :-) Regards, MyRouteOnline team JC Jensen C. Manager Farming Used the software for: 2+ years ### "Greatest Route Planning Software" August 12, 2025 5.0 Pros This has to be the greatest route planning softwares around. It lets you easily plan routes and has helped improved our efficiency. Not to metion the best customer service around. They always go above and beyond to help you with you questions or concerns. Cons If I had to be a little bit nitpicky I would just say that with a lot of addresses the route planning can take a little long to load. Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) This program helps keep it seperated from our employees and made it more effecient Review Source Response from MyRouteOnline December 3, 2025 Thank you, Jensen. We're happy to hear you're satisfied with our route planner! SP Shane P. General Manager Hospitality Used the software for: 1-2 years ### "A solid route planner" May 20, 2020 3.0 Please don't take the what I like least section to heart because I genuinely love this program and its a real life saver for me even with copy and pasting hundreds of addresses each week. I love the sleek new update and I hope you guys don't stop improving it. I genuinely think an interactive tour for new users would be beyond helpful. Like I mentioned before I find the guides that are currently available not helpful and some sections just mention the fact that you can do something without actually explaining it to a point where its useful. Pros I loved loved loved the fact that I could title each stop. Every address corresponds to a dog we pick up which I then set a pick-up time for in our software. This feature hands down won me over. At first it was really nice to just put the dogs name and address then have a route. As I became more confident with the software I was able to explore other options for automatically optimizing our routes for efficiency. The new update is so much cleaner and user friendly. As soon as I noticed the Beta option, I used that going forward. I like having the ability to save routes which is a huge time saver for me! I don't have to leave the routes open anymore; if a client requests a service that needs to go in one of the existing routes, it's so easy to load up the route and add it in last minute since importing addresses isn't an option for me... at least I don't think so lol Cons There is a serious lack of information on how to use the program. Personally I find the information that is available hard to navigate, all over the place and dysfunctional. The videos that are suppose to help you get started look like they were from the 90's, very dry content and not overly helpful. Popups that you could enable or disable would be neat. It could guide you along the way when starting to help you get the most out of the software. Or even little hint buttons beside items that explain how to use it and what it actually does. How does performing a specific action effect the outcome? For example: mixing territories... I haven't the life of me what that is for. I would love to be able to manage multiple routes without having to open several tabs on my computer... I think this is already an option but I'm unable to figure it out and that's a huge dissapointment. The algorithm doesn't always setup routes efficiently and lots of times I can rearrange it to make it shorter. Thats not an issue but what would be nice is when using the drag and drop to rearrange you could select multiple stops instead of waiting for it load a new route with each adjustment. Review Source Response from MyRouteOnline June 5, 2020 Thank you Shane for taking the time to write such a detailed feedback. We'll work on our user-guide section to make it friendlier to all our customers. KD Kelly D. Facilitator Non-Profit Organization Management Used the software for: 2+ years ### "Great service for our small non-profit" May 13, 2026 5.0 Our small, local non-profit organization has had an outstanding experience with MyRouteOnline for the past 9 years. I cannot say enough about the Customer Service - the staff is always responsive and helpful in answering questions. Our organization is plotting addresses for a flag subscription service. Each year the addresses change and new maps must be created. MyRouteOnline makes the process so easy. Pros I have been using MyRouteOnline for 9 years and I love the way that the features continue to evolve and improve. The Customer Support is outstanding - quick reply time and always helpful. Cons I'm so satisfied with this product but if I were to choose something that I least like, it would be the learning curve - learning to use the program to it's max capacity for our organization. Review Source WB William B. Owner Consumer Services Used the software for: 1-2 years ### "I love this service" April 23, 2025 5.0 I love it. If you guys have a stock ticker I would love to know what it is. I like buying stock in companies I like. Pros It is quick and accurate it has cut down my travel time. What normally takes me 2 days to work through I can now do in half a day. I love it. Cons There is nothing I don't like about the service. It is easy to set up and arrange using my excel sheet. Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Ease of use plus I could add lot's of properties. Review Source Response from MyRouteOnline April 24, 2025 Thanks so much for your kind words, William! We're a private company so no ticker yet :-) SD Sarah D. Private Investigator Legal Services Used the software for: Less than 6 months ### "Easy to Use and Gets The Job Done" December 8, 2024 5.0 Using myRouteOnline has made organizing my servers route easy. Pros It’s simple and easy to use. I like how I can put all the addresses in at once and name each address. I also like how I can email the route to my servers and save each one. Cons I don’t have any complaints about MyRouteOnline Switched from [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Google maps doesn’t sort the address and put them in order my distance. Also it caps at certain amount of addresses entered. Review Source Response from MyRouteOnline December 13, 2024 Thank you for your feedback Sarah. Have a wonderful holiday season! ZK Zafar K. Manager Civil Engineering Used the software for: I used a free trial ### "Great route planner but does come with a cost" June 18, 2024 5.0 Overall I think MyRouteOnline is one of the better online platforms to plan routes and optimize logistics. I like that you're able to fine-tune the routes to your liking and move things around quite easily. Overall I think it's a fantastic platform and would definitely recommend it to everyone. Pros Route planning is nice and it shows stop times, lunch time, etc. It's easy to revise the stops to get your desired results. Cons The built-in route optimizer is not great. Several routes showed multiple locations that had the drivers backtracking to make stops. This had to be fixed manually and then the planner would optimize it better from there. I think some more development needs to go into the optimization portion. I'm starting with 200+ addresses which can be cumbersome to have to go in and check each one and reorganize. But the starting point did help out quite a bit. Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing MyRouteOnline The platform did what I was looking for it to do, and that was to optimize routes for drivers. Review Source Response from MyRouteOnline June 24, 2024 Thanks for your feedback. We're always open for suggestions and constantly working to improve our algorithm. CB Calder B. Community Engagement Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Great tool and great company" May 27, 2020 5.0 Our experience with MyRouteOnline has been exceptional. When COVID-19 pandemic struck, our nonprofit food pantry needed to quickly switch our service model and we decided door-to-door delivery would be the safest and most convenient for our clients, many of whom us public transportation in normal circumstances. MyRouteOnline is easy to use for our administrators and our drivers, while making the process of reaching hundreds of clients much more efficient. What impresses us most, however, is their customer service. The team at MyRouteOnline has gone above and beyond to help meet our needs as a nonprofit and have been incredibly quick in responding to our questions. Pros The address upload process is incredibly easy and the software makes it simple to complete the inevitable data cleanup needed with street addresses. Perhaps the most helpful features are the user friendly route customization options. Because our nonprofit receives help from volunteer drivers, the number of routes we need varies from day to day. MyRouteOnline makes it simple to optimize our routes based on changing needs. Finally, the app makes it easy for us to transfer routes to our drivers and for them to navigate. Cons We have been very satisfied with the software. One feature that would be helpful in our work specifically is the ability to split the stops unevenly among our drivers, since volunteers have varying vehicle capacity and time availability. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing MyRouteOnline MyRouteOnline seemed like the most flexible software for our small nonprofit, which depends on both paid and volunteer drivers. They also offered nonprofit pricing, allowing us focus more of our resources on purchasing food for those in need. Finally, their customer service has been exemplary, so we see no need to look anywhere else. Review Source Response from MyRouteOnline June 5, 2020 Thanks Calder, we truly appreciate your kind feedback. Happy to be here for you. Keep up the good work and stay safe! KW Kimberley W. Owner Marketing and Advertising Used the software for: 2+ years ### "Highly Recommend!" November 5, 2025 5.0 We've been using MyRoute Online for over 6 years, and it has made our delivery process so much easier. The app streamlines routing for my team, saving us time and reducing confusion. We would be lost without it! Pros Best thing about MRO is that it makes our job so much easier! We visit anywhere from 800-900 homes per month and this app is such a blessing! Cons The only challenge I’ve encountered has been with a few gated communities. Occasionally, the system bounces us in and out of a neighborhood, but once we’re inside a gated area, it’s best to complete all deliveries there before moving on. Review Source Response from MyRouteOnline November 13, 2025 Thank you, Kimberley, for your feedback and your loyalty. We truly appreciate you. SN Sarah N. Director of Operations Medical Devices Used the software for: Less than 6 months ### "My Favorite Small Business Tool " March 31, 2026 5.0 As a small business owner with about 50-75 clients, this service has saved me hours of planning and loads in gas expenses. The pricing is best I have found, and I especially love the pay as you go feature. The customer service is exceptional, and the rep took care my issue quickly when I purchased the wrong package by mistake. Pros Very easy to use and interactive! I’m able to modify routes easily and save them for future use! Signing in online is quick and picks up right where I left off. Cons I don’t see any cons with using My Route Online. The font is slightly small when entering data, but that could be adjusted in the browser if need be. Review Source Response from MyRouteOnline April 2, 2026 Thanks so much Sarah! RP Rhea P. owner/ head baker Food & Beverages Used the software for: 1-2 years ### "Cake Bubbles- 1st time" May 20, 2020 4.0 I route and deliver for multiple companies. I love everything that works, should work for my needs. I don't like that I don't have an order option for a longer time for less addresses. Pros I like the fact that I can import. I like new format. Not much is different. Actually a few problems. Cons We have issues with where printing is now only available if click on map. I have steuggled for the last few weeks and most during whole new format to be able to delete items I don't want routed after import. The spreadsheet I use has a few rows that aren't addresses. I beleiveninwaste addresses purchased dye to this issue. I could not get it to take the original address at the top, even did multiple attempts and it was a mess. I intended to email today as you don't seem to have an option to call . Review Source Response from MyRouteOnline June 5, 2020 Thank you Rhea, the print option is shown on the map. Click on Map options and you'll be able to print the route. As for importing unwanted rows, we'll be happy to understand this issue and will contact you for more details. CG Christine G. Operations Manager Food & Beverages Used the software for: 1-2 years ### "Excellent program!" October 17, 2018 4.0 Overall, it's been wonderful! There's a bit of a learning curve for some things, but when we had an issue specific to our company, their customer service was incredibly helpful in figuring out how we could make the program best work for US and even made us a fairly-lengthy instructional video to show us how it worked. This program has turned what used to be a 4-hour job for 3 people into a 2 hour job for one person, and we've more than doubled the number of addresses we're mapping in the intervening time. Pricing by address is very reasonable, for the number of addresses we're mapping every month (less than 150) Pros It is easy to upload addresses from a file, making it much faster than having to continually retype addresses for repeat customers. Cons There's no way to specify an address as a "permanent" start or end address. You can move the addresses up and down the list easily, but if you reorder one of the other stops on the list later, the program may (or may not! Who knows!) decide to move it from the position you moved it to. You can usually get everything worked out eventually, but it does mean that you might have to reorder the list 4 or 5 times instead of once or twice. Review Source Response from MyRouteOnline October 22, 2018 Hello Christine, great to have your feedback. There are two types of changes - one that keeps the original order, and one that optimizes the route, from the change point onward. When you're making a change, if you check the box that says "Optimize the target route", you can lose some of the changes you already made. Here is a short video that explains this: https://www.myrouteonline.com/user-guides/manually-change-route-plan-order AW Allison W. Director Retail Used the software for: 6-12 months ### "Easy to use" May 19, 2020 4.0 We have upgraded from using auto route to this system, this has saved us time in our routing progress. Pros Simple to use. In correct addresses and duplicates are clearly highlighted. Fast at producing final route Cons The title box never types first time, you have to click 2 to 3 times for the the cursor to show for typing. The routes can be random and go back on itself, does not work logically with start and end addresses. Every route needs some adjustment by hand. Review Source Response from MyRouteOnline June 5, 2020 Thanks Allison, you can add the title info along with the addresses in Excel, but we'll check the title box issue. Our developers are constantly working to improve our algorithm. Thank you for your feedback. TG Tina G. Owner Warehousing Used the software for: 2+ years ### "Great product" October 29, 2019 4.0 Pros I liked the fact that it is easy to use and save my business a heap of time planning deliveries Cons I would there to be more customization for my business Review Source Response from MyRouteOnline November 4, 2019 Hi Tina, thank you for your feedback. Please indicate what customization you'd like to have, so we can consider adding these to our service. Regards, MyRouteOnline team JD Jenika D. Marketing Director Non-Profit Organization Management Used the software for: 2+ years ### "Very Useful Software" October 15, 2018 5.0 We have really appreciated the ease of use and affordability of MyRouteOnline. We are a not-for-profit volunteer organization that coordinates the pickup of oysters from over 300 homes each Spring and Fall. We used to have to coordinate all of the stops using Google Maps. Once we found MyRouteOnline, at such an affordable price, we are now able to come up with routes much more quickly. We love that we can start and stop a subscription as needed. The value is wonderful! Pros We have enjoyed the ability to load addresses and have the software calculate the best routes Cons We wish there was a way to segment lists within a master list so that you can define specific areas to optimize routes rather than having to select from all addresses within a master list. Review Source Response from MyRouteOnline October 16, 2018 Hello Jenika, thank you so much for your feedback. Please note that you can save smaller lists online, and then load them and plan your routes. There is no limit to the number of lists you can save online. Hope this helps. Regards, MyRouteOnline team. LN Lisa N. Volunteer Coordinator Hospital & Health Care Used the software for: 2+ years ### "Hospice Buffalo" February 22, 2019 5.0 I have used MyRouteOnline for about 4-5 years, and it have been a lifesaver! I use it to map out deliveries during the holidays for our patients and families, and I also use it for our biggest fundraiser to deliver bouquets to over 500 schools and businesses. It has helped me save so much time to complete these time sensitive tasks. Pros The ease of use (importing from excel). The ability to save your work. The variety of options of how create orders (number of routes vs. vehicle size). The ability to manually change a route. Cons When importing multiple times using the same excel file, I wish you would be able to ignore the same columns each time you use it instead of doing it manually each time. Review Source Response from MyRouteOnline February 28, 2019 Hi Lisa, we appreciate your feedback. When importing the same excel file, or the same format, the columns are already set as your default, so you don't need to do that manually. Hope this helps. Thank you for using MyRouteOnline. BJ Brock J. Director of Sales & Business Development Consumer Goods Used the software for: 2+ years ### "Fast & Easy Route Planning " March 15, 2023 5.0 It's always easy and fast. Pros Its so easy to set up and plan a route. Cons Nothing. All is good. Have found it very helpful Review Source Response from MyRouteOnline March 16, 2023 Thank you for your feedback, Brock! It means a lot to us to know that our route planner is helpful and easy to use. Take care. JK Jehanzeb K. Senior Engineer Logistics and Supply Chain Used the software for: 1-2 years ### "Best customer support that I have seen in years" August 15, 2018 5.0 Pros Whilst most reviewers might rave about the ease of use or the planning that it has to offer, I just loved the customer support that was offered. Cons I actually had a conversation about how we would like to modify the software to the way we conduct our logistics but to be honest, that was beyond the scope of the software and much better covered by our own solution. I think it is a good value for the money spent. Review Source KB Karnell B. Church Operations Religious Institutions Used the software for: 1-2 years ### "Easy and Reasonably Priced" October 10, 2019 4.0 I have had a good experience with MyRouteonline. They are fair and honest. They honored our credits well beyond the monthly expiration. Pros This software is very reasonably priced and easy to use. We run routes every week and we simply import our list into the software and create our stipulations, the software does the rest. My favorite is the route generator and import feature. Cons Ironically the price schedule is a little confusing to me. I ended up choosing a price package that was overkill but I eventually purchase the right one. Reason for choosing MyRouteOnline It’s pricing and ease of use. Review Source NM Neal M. Flag Service Operations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Myrouteonline is an exceptional service. " September 25, 2017 5.0 Pros The interface is intuitive and the routes save us time. I like being able to either set routes based on time or the number of routes. I create routes in the spring and summer so I only buy the number of addresses I need instead of having to purchase units that would go unused. I like the options for purchasing units. Technical support and customer service are exceptional. Both are responsive and accurate. The staff rocks!! Cons The software wants to equalize the route times and I sometimes have to catch the software sending the person with a shorter, concentrated route on one side of town to the other side of town. Review Source Response from MyRouteOnline September 28, 2017 Thank you Neal, for sharing your feedback. As a non-profit organization, please make sure to use the 50% extra credits you deserve. Good Luck and all the best. BG Brandon G. Project Manager Environmental Services Used the software for: Less than 6 months ### "Seasonal Project" February 7, 2019 5.0 Pros We needed a simple to use and easily accessible routing application for a seasonal project. Out of the various tools found online and tested MyRouteOnline was the best option for picking up the application and going right out of the box. The Route upload feature was also straight forward and easy to use. Cons Route organization on the iPhone app was a bit clunky I felt like. As well as having to resign into the app to Reload Routes if you idled too long. Would be a nice way to keep you signed in or an easier way to Reload the routes if you closed the app other than having to re-key in your email every time. Could also be a feature I am missing since I did not spend too much time researching that section. Review Source Response from MyRouteOnline February 27, 2019 Thanks Brandon. We'll take your comments into consideration, to make MyRoute app easier to use. JB Jeff B. Photographer Photography Used the software for: Less than 6 months ### "My thoughts " May 19, 2020 5.0 Pros Being able to paste in addresses and set start and service times. Cons Not being able to set a priority for particular stops if I need them to be second from last, etc. Also, I don’t fully understand how credits are used since sometimes more are used Review Source Response from MyRouteOnline June 5, 2020 Hi Jeff, Thanks for your feedback. We'll be happy to discuss the priority, as an additional feature. Most of the features we have were suggested by our customers... As for the credits, these are counted once every 30 days. We charge 1 single credit per address and we don't charge for the same addresses within 30 days. Hope this is clear. Let us know if you have any questions. cD cheryl D. Driver Translation and Localization Used the software for: I used a free trial ### "Great Planner If You Know Route Workarounds" September 24, 2019 5.0 I am new to route driving and new to my route area. Since I cannot use highways, when the route brings it I am at a complete loss. Pros Easy to input route information Ability to choose to plan the route as inputted rather than shortest distance Cons No ability to NOT go on an interstate or highway when there is street access. Guide book doesn’t describe the differences between the different Navigation Apps. Review Source Response from MyRouteOnline October 1, 2019 Hi Cheryl, thanks for writing. The ability to change the route is available when you navigate, by clicking on "Routes" to see other alternatives. Hope this helps. Thank you for using MyRouteOnline. DJ David J. VP Logistics and Supply Chain Used the software for: 2+ years ### "Great software" October 28, 2019 5.0 Saves us time Pros We have used this for several years. It is easy to use, accurate and priced fairly. Give it a try, you won’t be disappointed Cons Can’t think of anything. All good. It works! Reason for choosing MyRouteOnline Cost and ease of training staff. Review Source Response from MyRouteOnline November 4, 2019 Thanks David, for your feedback! It's always nice to hear from happy customers :-) Thank you for your business, MyRouteOnline team JM Jackie M. Order Management Consumer Goods Used the software for: 2+ years ### "Routeonline" November 14, 2018 5.0 meets my business needs Pros Easy to route my store orders and the upload is fairly easy. When I have customer service questions who is always quick to help Cons Making any changes is difficult so I don't feel I have as much control as I would like Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.