Cornerstone OnDemand

Cornerstone 360 Feedback

4 / 5 7 reviews

Who Uses This Software?

SMB, Mid-Market, Enterprise level organizations.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Cornerstone OnDemand
  • www.cornerstoneondemand.com
  • Founded 1999
  • United States

About Cornerstone 360 Feedback

Cornerstone 360 Degree Feedback ushers in a more peer-driven approach to talent management by providing employees with a social media-style newsfeed where they can exchange valuable insights on projects and send messages about each others' accomplishments. Stakeholders can gather these comments for a more in-depth and honest assessment of employee performance, since they're given by the people who matter most - their peers and colleagues.


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Cornerstone 360 Feedback Features

  • Aggregate Reports
  • Comparative Reports
  • Customizable Questions
  • Group Summary Report
  • Individual Reports
  • Question Library
  • Rater Selection
  • Rater Tracking
  • Self Service Portal
  • Supports External Reviewers

Cornerstone 360 Feedback Reviews Recently Reviewed!

Good 360 Tool Embedded with Core Product

Jan 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We use Cornerstone for our 360 process for our Leadership Development Programs. We transitioned from using surveymonkey to Cornerstone when our population grew. Best decision! A bit burdensome to setup (learning curve for admin), but the system works very well, and the reports are exactly what we needed. As always, the customer services support from Cornerstone is exceptional and certainly steered us down the right path.

Terrible - Buggy Slow

Feb 02, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: The software is almost usable.

Running a software company - if we gave our users this product we would shortly go bankrupt.

Consistent lags & pauses. FLASH interface & non intuitive interface led to a poor product

Cornerstone

Nov 16, 2015
4/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: As a system, Cornerstone can do many things and is absolutely one of the premier Learning Management System's out there. The one big issue I have is with the support structure and how they handle incidents with their clients. Once a ticket is raised with global product support it seems like it goes in a black hole and for the most part you have to rely on your CSM for updates to tickets and to get any traction on getting the issue resolved. Another problem I have is with the Client Success Center and "Suggestion City" I cant even begin to tell you how many suggestions we have made only to just sit out there in suggestion city with no actions taken. It would be helpful if they showed a direct correlation between changes in releases to requests made by clients.

Getting better with time

Nov 13, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Our experience with Cornerstone has been rough to say the least. From our initial sales meetings and implementation there have been things that have just not gone as promoted. As a regulated medical device manufacturing company we have very specific expectations out of our LMS and Cornerstone claimed to be able to support those expectations and has fallen short in some areas. That being said, they have improved over the years and are much better with being transparent with us then in the past. We struggle with using a cloud based LMS for two reasons. One because our requested enhancements are usually denied or go into the black hole of a system that uses votes from other clients to assess other clients interests. As I mentioned we have very specific needs which aren't likely to receive a large number of votes. And second, when changes are pushed to our portal automatically we then have to retrain our global admins and users. It sometimes feels like you have to ask the same questions over and over to receive help. On the pro side I¿d say the user interface is a big pro. The users seem to like the look and feel of cornerstone much better than our previous LMS. If we had to do it all over again would we cornerstone in the first place, maybe not, but as I mentioned previously there has been some improvement over the years and we will continue to voice our requests until it exceeds our requirements.

Great options for formal and informal 360 Feedback

Nov 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Cornerstone Performance for over 3 years and their many options for 360 Feedback were a large incentive to choose Cornerstone. We currently offer a couple versions of 360 Questionnaires (performance reviews) that can be launched by a supervisor anytime for any of their subordinates. This allows supervisors to select who needs a 360, when is the most beneficial time (e.g. at the completion of a team project), and which version is the best for their direct report. We can even include external peers and partners. The feedback is then relevant and current to that employee. These questionnaires can be done anytime and can be viewed from within the Annual Review at the end of the year. We also use the Feedback and Badges functionality in Cornerstone that allows users to request and give unprompted feedback throughout the year. This allows co-workers to acknowledge excellent service or going above and beyond which really boosts employee morale. Feedback requests help our employees stay engaged because they can ensure that they are getting the feedback they need to do their best work. These unprompted Feedback and Badges are also visible from within the Annual Review for a quick snapshot on the user's performance.

Great Performance Functionality, but Lacking Benchmarking

Nov 09, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: Cornerstone is the best and most comprehensive solution that I have seen for talent management. I have used the LMS, Performance, Succession, Connect and Extended Enterprise modules. CSOD continues to make enhancements to their product, especially with Learning, Connect and Performance, but where they are lacking is in enhancements to their mobile app and to their Succession module. While I do find great value in reaching out to their Global Product Support team, it will sometimes take days and even weeks before you get a response from them on a case. The communication to the customer is lacking there.
Additionally, I find that some of the modules, such as Performance and Succession, can be really complex and require a lot of testing and trial and error to get things right. It does help that you are given two test environments (Stage and Pilot) to test things in. The quarterly releases have also gotten better over time, with many resources that can be used throughout User Acceptance Testing and the rest of the release cycle.
Change is not always handled seamlessly for the customer, as we have experienced major delays when our Account Manager was on leave and also our Client Success Manager was out on leave. The people who filled in for them seemed overwhelmed and as a result there was a lack of communication.
The 360 Degree performance review functionality can be great if you make the initial time investment to set it up. The one thing that Cornerstone does not provide with their 360 functionality is benchmarking with other companies, which our HR decided they wanted to do and therefore went with a different vendor for 360 reviews.
Overall, Cornerstone is a great encompassing talent management system and I have not encountered another company that comes close to what they offer.

Love the product

Nov 06, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Cornerstone at two different companies over the course of two years and love the product! The staff is helpful, the system is engaging, and overall I think it's a great product.