Who Uses This Software?

Small and medium sized businesses with brick-and-mortar locations. We currently serve all businesses in the US.


Average Ratings

116 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Fivestars Loyalty
  • www.fivestars.com
  • Founded 2011
  • United States

About Fivestars

Need a better way to reach your customers? Fivestars is a custom loyalty automation platform that brings customers back 2x more often with text, email, and mobile app marketing tools. We provide you with a free Customer Touchscreen to sign up customers easily. With AutoPilot and Unlimited Promotions, stay top of mind by automatically reaching out to your customers with the right offer at the right time. We also provide detailed reporting on your customers' visit and spend behaviors.


Fivestars Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Fivestars Reviews Recently Reviewed!


We been with five stars for over four years now. Minus a few quirks, we'd do it all over again!

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has been so long that I am really not sure but I think, the box doesn't even come with instructions. It's one of those things that really is that simple. When we first subscribed to the service I was like, what's up with the cost? I love being wrong, I was way wrong. This does the job of three employees and doesn't have "a family emergency" every Sunday. It gets down to the core of marketing. Gather your data base and learn from your customers. We really enjoy being able target specific emails or sms to your allocated groups. If someone hasn't been through your doors in a while. The dang computer sends them a sweet old "come back and see us message on it's own!" Come on!

Cons: Okay, let's talk about it. It's more expensive than some of it's competitors. (After having s few, I'd rather pay the extra.) And dang it guys. Please someone in the IT department schedule updates during non-business hours. Pretty, pretty please.

Overall: I cannot stress how valuable a solid email list is. Combine that with selective marketing and Five Stars continues to strive for my business.

Software - lacking

Nov 15, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: its ability to program and push promos to a wide base of people. I like using phone numbers to keep track of points cause then people don't loose them but it also makes you give away more discounts cause no points are lost. Its easy to sign up and people are more willing to participate in the rewards because it is so simple to do

Cons: I don't like that it doesn't sync with my POS and all the rewards have to be entered manually.

Overall: I want to be able to link to my POS system to automatically redeem points. I am not a fan of entering the rewards into two systems or having to manually enter it into the POS I would prefer it do it automatically or be able to click to redeem them and it syncs to the POS and eliminates the human error of entering the discount wrong.

I also would like more options for sending out notifications to people. There are 6-8 template options but I would like a variety of more or the ability to create my own.

I wish I could post more often as well; once a week sometimes isn't enough for our store. I don't like being restricted at being locked out so I can't push a promo for X days till it opens up again. It forces me to be more strategic hold all my cards for the big event/promo and if it flops than I can't do another push till it clears out...

All in all helps to maintain loyal customers - it doesn't do much to bring in more people and extend your reach but does well and keeping our base.

Recommendations to other buyers: -

Five Stars Loyalty simplified our loyalty program while improving our customer relations

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: FiveStars not only helped create and maintain our loyalty program, but they also monitor customer interactions to turn a one time shopper in to a loyal customer. It is very user friendly. Customers use a tablet to enter their information and once they're in the system, we can reward them with coupons and incentives to come back to shop. FiveStars monitors how long a customer has been away from the store and allowed us to target certain messages to those customers who hadn't been in the store in a while. We were able to make our customer count stronger and created a sense of urgency with coupons and promotions. It was also beneficial that we could let customers know about upcoming events. I love that FiveStars wants you to be successful. They would call to check in and give useful advice and tips to continue to grow our business through the loyalty program.

Cons: I

Overall: can't say that there is anything I don't like about the program. I was able to schedule announcements in advance which saved time. My customers appreciated not having to carry around a plastic or paper punch card. The tablets were easy to set up. Customers responded so well with the program. I am very happy we decided to use FiveStars

Worth The Investment!

Nov 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly software - Customer support is super!

We run 5 registers at one time, and we are easily able to identify customers at the front counter. After a customer has been in once, we can call them by name as soon as they enter their phone number.

Cons: We have had multiple customers log in with both their home phone and their cell phone numbers, and it would be nice if there was a way for us to merge those two numbers together into one account without having to contact FiveStars each time this happens. It would also be great if their information could communicate directly with our order entry. It isn't a big inconvenience, but that would remove one extra step at the front counter if we didn't have to make entries manually.

Overall: As a family owned business, we know the importance of customer loyalty. FiveStars allows us to see what motivates our return customers, and to keep track of the customers who are less regular. The set-up was easy. As soon as we received our tablets, a Customer Service person walked us through step-by-step. The software is user friendly, so we were able to implement FiveStars immediately. Their marketing specialists have helped us establish effective rewards and promotions. Technical support has been great too! In addition to their support phone number, FiveStars also has chat and e-mail contacts, which means we can always get an answer to any question we may run into.

Excellent Loyalty Rewards Program for Small Businesses

Dec 01, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: See review.

Cons: See review.

Overall: The pros: We are a large consignment clothing store and are fairly new to formal loyalty programs. The Fivestars program has been immensely popular and has definitely resulted in revenue increases. Out flash sales have transformed into buzz-worthy events where, before, they were hardly noticed. We strongly recommend Fivestars if you are looking into a rewards/loyalty program for your small biz. Retention has been very high as reward points/spiffs have become a valuable commodity for our shoppers.

Now for the (minor) cons: There does not seem to be much crossover between our business and others that use Fivestars based upon our anecdotal eveidence. I wish it was more of a local movement. Maybe one day it will be. Also, as far as the technical underpinnings, the API should be exposed to worthy customers (or those willing to pay a modest fee) so that they might integrate it with lesser-known point-of-sale platforms or databases; the company essentially refuses to do this, even though it would benefit both parties. Also, the tablets provided are nice but not without the difficulties associated with wi-fi enabled Android devices. Sometimes they go haywire and we are shut down inexplicably. Let's hope hardware improvements come. ( i'd bet Apple iPads, for instance, would probably provide a huge boost to the overall system reliability.)

Recommendations to other buyers: EXPOSE THE API TO CUSTOMERS SO THAT WE MAY USE IT WITH OUR OFFBEAT POS PLATFORM AND LOCAL DATABASES!!!

The good and the bad.

Dec 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

Cons: When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

loyalty, simple

Jun 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Basically, it works as a loyalty program and at the same time, it offers the function of sending out the message to customers (who joined the FiveStar loyalty program). So we can directly send out the promotion info/deals to the customers and it's no limit of the messages' numbers under the subscription plan. Customers can check their fivestar point and receive the updates from different stores via the fivestar app.

Cons: You are not only paying per month for the subscription plan but also paying extra for every customer FiveStar help you attract them back to your store. Plus, the app and the software sometimes will down due to the technical issue, for example, the free drink voucher cannot be redeemed via the platform.

Overall: Sending messages to customers to inform them our new promotion, which greatly attracts customers coming back and keep updated with the deals.

Capterra loader

We have increased our customer satisfaction greatly, and easu/

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. My staff required nearly zero training on this product, and the down time for the hardware is less than 1% of our operational time.

Cons: It is a little pricey. That is why I rated it 4 stars for value at cost. But, it is very worth the expense. The question about how often do we use the software does not allow for our actual frequency of use which is closer to "every 5 minutes" than Daily, which was the most frequent response allowed.

Overall: customer frequency has increased greatly. Quarterly customers become monthly, and monthly customers become weekly. It adds up quickly. Customers enjoy the rewards programs, because it requires no membership card, and it is easy to redeem rewards.

Easy interaction

Nov 15, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Paperless. The offers i can extend to lost customers. And how i can track thier points and visits very easily. They are easy to get ahold of to resolve problems

Cons: The network connection and how it goes down. The charge of the tablets doesnt last very long. Sometimes to many points get added to peoples accounts and i which it had a button asking if ur sure before u add those points. Some people are old and technology is hard for them.

Overall: I like the paperless idea for the rewards. Saves me time and money dealing with people who lose thier cards and coupons. I also like that i am able to send different offers to customers who have not been back to our restaurant over a period of time. It gives me the ability go offer these customers whatever i choose and also lets me offer all my customers some offers. The only thing i dislike is when the network isnt strong the tablets lose connection

Recommendations to other buyers: Nope. That sums it up

Loyalty Program

Oct 25, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I signed up with 5 stars to help with repeat traffic in my resale store. It started out pretty good until we needed to make changes to customers accounts. Phone numbers could not be changed by us. Customers were frustrated because some people do change numbers. They ask me to give them name and numbers to be changed and they would do it on their end. Once i gave them the numbers they said it was too many to change.

The system would go down or Freeze on several occasions and every time they would call it was hard to get through and when we did they said the would look in to it and call us back. Most of the time they would never call back.

We would type in a customers phone number and someone else name would come up. Causing confusion.

I have customers complain including my self (business owner) that could not receive emails or text messages. They said they would look in to it. I ended up giving them another email because they didn't know why.

It began to get hard for my employees to call for support because they would be on the phone a very long time for Fivestars to say the cant fix our problem but will look in to it and call back. They would not call back and we would have to start over calling.

This was suppose to help my business, but when customers can not receive the emails, text or change phone numbers, they get mad.

After 2 years of trying to make this work with them i told them i wanted to cancel my service. They ask why i told them to look at my file and see all the problems i have had that they couldn't fix. He looked and said yes he understood. A few days later i got a call from Fivestars saying they think they have fixed most of my problems and they would drop my monthly fee by about $75. At this point i told them i do not trust them and wouldn't use them if it was FREE.

This loyalty service has been awesome for our company, brings back tons of repeat customers.

Jul 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it keeps encouraging repeat customers to come back. You can provide any type of reward for your customers and all the points/ redemptions are customizable. They come out with software updates and those are automatically installed.

Cons: Sometimes it can be slow, even when it seems that our internet has good connection. However it's hard to be certain if that's their system or ours.

Overall: Repeat customers, new customers, happy customers!

Take your customer loyalty to new heights

Aug 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is amazing, it is not available everywhere but will definitely become widely used across all major cities. It makes your business look professional and passionate. They provide the sleek looking tech that customers use to enter their phone number and help is always around the corner when needed. Well worth the money! Social media is a crowded market place and using this to send customers rewards is a great way to add a personal touch. Sure there are other reward platforms out there, but from my experience this is the best yet. It is so simple to keep track, change rewards, upload data and contact your consumer base. If you are still thinking about it, this is me telling you to do it.

Cons: Not available everywhere and the only people you are reaching are the ones that are already customers. There is a feature in the app that you can search other fivestars businesses in the area but since it is still new, this feature is not useful in attracting new customers. Also in order to send SMS it is an extra cost.

Best rewards program out there

Apr 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Rewards programs are an ingenious marketing tool and I think no one does it better than FiveStars. The way users can conveniently "check-in" with their phone number, receive text messages with new offers from FiveStars and earn rewards with points. I really like how mostly local, small business are have offers from FiveStars. It makes it even easier to support them over the large corporate chains, which I enjoy doing.

Cons: My only gripe is losing points due to businesses that switch to a new rewards program or those who have gone out of business, I wish there was a way FiveStars would convert points in these scenarios, so that I don't feel like my loyalty to a certain establishment was for nothing.

Great Loyalty Software

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fivestars is an easy to use, great customer loyalty software. Clients can earn reward points each time they come to my business. It gives them an incentive to keep coming back! The promotions you can create are really easy to set up.

Cons: There is nothing I dislike about fivestars

Overall: We used to use paper loyalty cards and clients were losing those all the time, so they could never redeem their loyalty points. Also, I was spending a lot of money in new cards because when a client lost a card, they got a new one. This has saved me time and allows the clients to actually get their reward points, which is great! It's offered at a reasonable price as well. I've seen an influx in customer engagement with my loyalty program since I started using fivestars

FiveStars at Gelato Paradiso

Oct 27, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: When it works, it is easy to use.

Cons: There are often connection errors- between device communication AND wifi connection.

Overall: We've been using FS for about 10 months now, at first some our customers complained about giving out their phone number and they refused to do so until they realized we weren't going to bombard them with info and that it was totally worth it to receive deals in addition to the point rewards.

My only complaint is that the tablets haven't been very reliable for us. They constantly disconnect from the internet or stop communicating with each other and we have to troubleshoot them AT LEAST once a day. The chargers are flimsy as well. We've had to order new ones and we're going to be ordering more here soon because one of them broke again already.

I do not know if we will be renewing after a year.

FiveStars Reward Program

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its pretty self explanatory and easy to use.

Overall: One of the best decisions that we made at Gauchos Gourmet Market was implementing the FiveStar rewards program. Its a great tool in retaining your clientele and keep them informed of specials that you may have and also a great to communicate any event that you may have. Our clients a very much into the program and they love the discounts that they received with their purchases.

Great Loyalty Program

Jul 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The dashboard design is easy to use and customizable. The autopilot functions show the results in an easy to read format that makes it so nice in seeing what works and what doesn't.

Cons: For a while the customers name showed up on the admin page and you knew exactly who received the points. The latest updates removed the name from that screen - you can still look up the customer by clicking on the link, but its a step I wish they hadn't removed.

Overall: Improved Loyalty program over the paper punch cards. Improved conversion and customer satisfaction. Saved time and frustration over lost paper cards and missing rewards.

Kinda worth the money

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It works, no glitches.

Cons: A little on the expensive side.

Overall: It's a pretty turn key loyalty system and there is well thought out support behind it. But to be fair, we do a lot of work pushing the 5 star brand too, so it feels like we're paying for a service, but also paying to promote you. We pay for lots of apps and 5 star is the most expensive so therefore the least ROI. Every month, I reconsider if it's really worth it. A monthly fee of about $100-$150 seems a better value that I wouldn't question.

Custom program

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anytime there is any problem...the customer service team walks us thru the quickest way to fix it.

Overall: We really appreciate that Five Stars tweeked the "1 point per dollar spent" feature to our specific store needs which is "1 point per $25 dollars spent". Our customers are loving the FiveStar option and look forward to the little bonuses we are able to send out. A feature that our paper card can not offer. We are very pleased to be FiveStar affiliates.

Great value for the price, easy to use and consumer friendly!

Nov 29, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Immediate response

Cons: That my customers are not savy enough to know how to use it and there is not educational info to hand to them to tell them what to do next or how to better use the features

Overall: We love that our customers get texts. It has increased sales and awareness about our store!

Great way to grab their attention. I've had customers say they turned the car around to come shop due to the coupon I had just sent out!

Golf Course Review of FiveStars

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Seamless integration with POS system.

Cons: Needs the ability to be a little more flexible with regards to promotions.

Overall: We have only used FiveStars for one season so far. It gives us great and immediate access to our best and most loyal customers. The automated system does a great job of creating return business. The ability to create custom promotions pays for the monthly fee. The most important thing is to give your staff training and incentive to sign up your customers to the Five Stars Program. My only complaint is with the birthday promotion. It needs to be more flexible and allow for more detailed offers.

Recommendations to other buyers: No

Good but not great

Oct 27, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I used to like the data and it was easy to use.

Cons: The equipment and console.

Overall: Been with Five Stars for a few years now. Just recently found out that if the customers don't "reply with Y,' they are not even getting our texts or emails. This was not always the case. I realize there is a law on the books now that requires this, but someone at Fivestars, should have reached out to us to alert us. I feel like the last year of sign ups, was a complete waste of time.

My scanner never works. I got tired of calling in all of the time to fix it or get a new one. Now, we don't offer the cards anymore since the scanner never works.

In the console it used to say, Text or Email. Now, it says, "Announcements or Promotions." I not sure who came up with that one. Text and email, is pretty cut and dry. Your retailers know exactly what those are and what they do. However, every time one of our stores goes to send something out, we have to back and look what Announcement is, and what Promotion is. Its like you are purposely trying to not be user friendly.

Awesome Rewards System

Mar 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our customers love it! It is easy to customize your own rewards and it does not spam our customers which they appreciate.

Overall: It really does create repeat customers!

Best reward program ever!

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have 2 tablets to use, and they both have locks for security purposes. I like how easy it is to sign people up and instantly reward them for being great customers.

Cons: Once is awhile there is a problem with the touch screen responding to the number key selected.

Overall: We added Five Stars about 6 months ago and our customers LOVE it and so do we! It gives me the freedom and creativity of rewards for my loyal customers when I use # hashtags. I highly recommend using this for your business!

Recommendations to other buyers: Nope, I think it is great.

Awesome program

Nov 29, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Wish i could integrate with revelpos.

Overall: Five stars is easy to use, and has many tools to help track customers and help growth. Customer service is top notch.

Excellent Program

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use. Ease of use for customer.

Cons: Cost. Customers who do not "opt in" initially are difficult to get opted in in the future. There should be more powerful ways to analyze data after promotions on the back end.

Overall: The fivestars program has been instrumental in creating incremental sales for our business. We're very happy with the way things have gone and have been surprised at how easy it is to convince new signups. Definitely worth the money for our business.

Great way to encourage repeat customers via incentives and ad promotions

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows us to provide an instant loyalty program to customers and advertise promotions. Since Fivestar is used by many retailers, there is no need for customers to carry multiple cards for each store and everything is centralized into one physical card or phone number.

Cons: As seen with another similar program, I wish there was a way to connect a buyers credit card to their Fivestar account and allow it to 'autodetect' when the card is used at a specific location. This takes away the need for the customer to remember to enter their phone number or bring their physical card.

Overall: A widely used loyalty program and easy to use. Good option overall. However, new alternatives provide additional features and convenience that Fivestar is still lacking.

Great Addition

Jan 29, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease that it takes to use. the different features and additional texts and coupons it sends to my customers. the app.

Cons: you need a cell phone. Old people dont get it.

Overall: Fivestars has worked out very well for my business and it gets good feedback from the customers. The only people who dont understand it are older folks and people without cell phones. It really saves me money and requires little maintenance.

User friendly and beneficial!

Jul 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use quickly (connected to phone number) and easily take advantage of perks and rewards at places you frequent.

Cons: Nothing I can think of at this time- maybe there could be a quicker way to sign in at locations rather than typing in phone number, but not sure how that would work.

Overall: perks and gifts and deals at places I already like to spend my money at!

Fivestars

Oct 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use and our customer base loves the rewards earned

Cons: The monthly fee is high compared to other reward programs.

You will get out what you put in

Oct 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: It is well designed and effective.

Cons: I wish it was integrated with more POS systems

Overall: If you don't take FiveStars seriously it won't work for you. You have to encourage customers to sign up, have competitive promotions and rewards, and be consistent on implementation. Basically you're getting a set of great tools, and what you do with it and how successful it will be is up to you.

Recommendations to other buyers: N/A

Great rewards tool

Oct 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Simple and email customer campaigns.

Cons: New software update made process slower than when we first started using it.

Overall: Makes customers have a connection to your establishment and brings continuous business. It's really been great for us on the front end and back end customer support. I tell all of our friends that owns restaurants to try it out and see the results.

five star is a 5 stars app.

Nov 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use

Cons: sometime its not responding

Overall: At first i wasn't sure if it work, But Rachell convince me to try and i'm so glad i did. It work.People are happy to come back because they look forward for their reward. And it's very easy to use.

Recommendations to other buyers: if its not responding give it time. Or take the info manually from your customer apply later when you restart the machine.thanks

Capterra loader

Five Stars is Boosting My Restaurant Business

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and enable my team at Clean Eatz to collect 100s of phone numbers and customer contact information every week. Our customers love it because they are able to collect points that add up to real rewards that are awesome. I love the simplicity of the system. The notifications and text messaging feature makes it easy to reach your customer with an offer on the fly.

Cons: Reporting and analysis. This needs to be improved to better understand what rewards are being used the most to better prepare restaurants.

Overall: Great product to grow your restaurant business with powerful rewards that customers love!

Great retail rewards program

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Customers can set up their own accounts at the register

Cons: Sometimes points go missing and is glitchy

Bymore best customers

Oct 27, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Cons: Theft upon employees

Overall: Have had great service. Great come back of customers and customers are very grateful for the application.

Recommendations to other buyers: 4

Creates excitement

Oct 27, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the rewards

Cons: takes much longer to check out customers

Overall: A real boom to our business. Customers love getting rewards, and we love being able to text and email in a flash. We have had very successful promotions as a result. Overall, I would say that this has worked out even better that we expected.

Recommendations to other buyers: I'd like to see better fraud protection

They give you a runaround

Dec 03, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It does bring some customers in more often

Cons: 1. They send out offers without my knowledge. I was surprised when customers would come in with BOGO free offer when they don't come in at all any other times. I wanted to fully control my promotions.

2. Salesman promised to put a credit on my account for a referral I sent to him but never did. It was supposed to cover some extra charges for promotional texts I did.

3. Try to cancel the contract- you have a to schedule an appointment. That's after I discovered that the contract is auto-renewed and I only have a small window to cancel it, and there is no notice from the company. That's a sign of a crook.

Beware, after you get the service, it takes weeks to cancel, Terrible Customer support

Oct 08, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Had it for 5 years and it was always being evaluated to make sure it would break even. Some of our customers liked it.

Cons: Customer Service goes by appointment to do anything, it can take weeks to resolve problems. They seem to have plenty staff to set appointments, but few to handle the customer issues.

Overall: The software worked ok, but Customer support was always bad. We changed POS software, 5 stars is not compatible, and it takes many phone calls and about month to cancel.

Amazing rewards program.

Jan 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how you can see the rewards points in real time. As soon as you pay the points get shown in the APP.

Cons: It's slowly being killed off by square so not as many locations use it anymore.

Overall: I think it's a great rewards system.

Capterra loader

Easy and Fun to Use

Dec 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very flexible. I get info by text. I can use the app for convenience and the website for a more comprehensive look. Fivestars improves my dining out experience by providing great incentives.

Cons: It would be nice for me to get an email or text confirmation once I've visited the restaurant in order to let me know that the points were applied appropriately.

Why not to use Five Star!

Dec 04, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I liked the portal. The customer service is awful.

Cons: The customer service is awful! I have been trying to cancel my service since September! I am still being billed! I keep calling and being told that a billing specialist will call! No one has called! Worst ever! Very aggravating!

Overall: Not a fan! I wished they would do what they say! Not many bells and whistles for this service! There are many others that will work for you!

They make it way to difficult for our customers to opt-in. TOO many steps.

Feb 20, 2018
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I really don't like much today. When we first started with them it was awesome. Now, with all the changes (They call them upgrades), it makes it to difficult for our customers to opt-in

Cons: Customer support is awful. They always tell you want you want to hear over the phone with ZERO follow ups. They make it WAY to difficult for our customers to opt-in.

Loyalty growth machine

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is easy to use and well recognized.

Cons: NA

Overall: Experience has been great. Easy to use and dual pads. Also well recognized loyalty program so makes it easier to sign people up.

Recommendations to other buyers: None

Capterra loader

Easy and accessible

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very user friendly and easy to input information as a customer! Great way to know about upcoming events or deals.

Cons: Not really any cons, it could be updated to work faster.

Excellent stand alone loyalty program

Nov 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: One of the reasons we had discussed getting a POS sytem for our business was the added value of a loyalty program. A loyal program was something a lot of us thought would be very beneficial as we have a lot of repeat customers and wanted to reward them for their loyalty and make sure they weren't shopping at other competing stores. In under a year we have 4,000+ signups, with 12,000 visits and has undoubtedly helped our bottom line. In addition you often can leave a customer with a good feeling about your business by telling them they have money waiting for them the next time they come in, or that they saved money on their purchase just by being a good customer. It will be interesting to see how it evolves in the coming years. All in all, a great program that I would recommend to businesses seeking a stand alone loyalty program.

Repeat business...

Nov 15, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Five Star has been great at bringing customers back to our shops. Customers of all ages use it and are happy when they see it in our stores.

Mislead during initial sign up period.

Jan 11, 2019
3/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: I have enjoyed using Fivestars at business where everything is integrated, just be aware not all POS systems work with Fivestars. My salesman lead me to believe mine would become compatible, it never did, stuck in contract.

Cons: Software never integrated with our POS system, so every reward had to be logged during the check out procedure causing a log jam at check out during busy days, significantly slowed the transaction being completed in a timely manner. Small return on promos, 2-3 people might come back for promo. At the price that makes it very expensive price for each return customer.

Overall: They have a very complex system of hurdles to overcome to change or cancel your subscription, my subscription renewed in December, I called first week to try to cancel. You get sent to a info page of how to cancel and what you have to do, then you have what for weeks to get a call back for an account handler. Mine blew me off, never called. Finally got trough today after holding for 40 minutes, very poor customer service for a company that is supposed to be about customers.

Too expensive

Mar 21, 2018
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: Easy to use most of the time. The pad is attractive. The pad fits on the counter. The pad is hard to steal.

Cons: Cost the business thousands of dollars a year. Plus you are rewarding customers with gift certificates etc. Easier and cheaper just to offer customers ten percent off. This program's affordability depends on your budget. However, we did not find that it increased our business, so definitely not worth it for us.

Capterra loader

Easiest way to keep your rewards organized

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
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Pros: I love shopping at retailers that offer Five Star rewards. I earn points for purchases I'm already going to make, and try to redeem them for discounts, services, or prizes of items that I will use.

Overall: Rewards and customer retention. So far it's been very user friendly and rewarding