# LoyaltyGator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LoyaltyGator the right Customer Loyalty solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131517/LoyaltyGator/reviews --- LoyaltyGator 4.5 (12) [View alternatives](https://www.capterra.com/p/131517/LoyaltyGator/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of LoyaltyGator Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Greg K. President/CEO Sporting Goods Used the software for: 6-12 months ### "Great Simple Software!" August 9, 2018 5.0 The Customer Representative at Loyalty Gator is very easy to work with and extremely responsive to questions/concerns. Pros Simplicity to put into play! Ease of use for us and our customers! Cons Integration into our current POP System. Review Source GR Giovanni R. Finance Manager Financial Services Used the software for: 1-2 years ### "Determined Approach for Customer Satisfaction " April 29, 2024 5.0 Pros LoyaltyGator has made the satisfaction of all customers defined. There are useful gifts that makes customers loyal. Cons LoyaltyGator creates an inclusive form that makes all the customers happy and reliable. Review Source TM Torri M. Business Systems Analyst Used the software for: 1-2 years ### "Simple and to the Point!" September 27, 2016 3.0 We have used Loyalty Gator for a few years now and have been satisfied with the product. It's very easy to use and straight to the point! Pros Very easy to use and comprehend! Cons Not super robust. Don't completing understand/not a fan of how the campaigns and the users are linked together (or not). Review Source KH Kaley H. Business Development Representative Marketing and Advertising Used the software for: 1-2 years ### "MCS Advertising Rewards Program" August 7, 2018 5.0 Our customer rep. has been such a pleasure to work with! He replies back to me in a timely manner and always makes time to discuss not only our existing loyalty programs, but also providing great suggestions and recommendations for our potential clients that are interested in a rewards program. I've been extremely impressed thus far with how quickly the turnaround time is to develop and test a loyalty program. The fact that your balance check and enrollment form can be integrated into our clients' apps has made it even easier on our end. I look forward to continuing our relationship and to get more of our clients on board with the perfect loyalty solution for their business Pros I love the variety of loyalty programs that one can choose from, all loyalty programs can be customized for your client, the reporting features really allow us to capture further insight on our customers, your software is compatible and is easy to integrate within the apps that we've built for our clients, it's relatively simple and efficient to look up, manage, and edit customers manually if necessary. The turnaround time to get a loyalty developed and tested is super quick and efficient. Cons we've only executed a loyalty program for two of our clients --- any customized feature they've asked us to overcome has been doable -- no cons thus far! Review Source KM Kavon M. Assistant Manager Accounting Used the software for: Less than 6 months ### "It has some quirks but it's literally the best." July 15, 2023 5.0 It's a great app that offers alot of great features an it's gift card program is amazing..it one of the best an it going to keep being in the top. Pros The app is very easy to use and comprehend , it also give you links that can go on your website so that customers can easily sign up to your program an check their balance.It also offers alot of loyalty program solutions to help customer get better experience with your business. Cons It's great , nothing much but great experience with the app. Review Source Response from Loyalty Gator July 19, 2023 Thanks so much for your feedback Kavon. It is great to hear that you are finding your Loyalty Gator program features to be beneficial. Your kind words are much appreciated! KK Kevin K. Manager, Special Projects Automotive Used the software for: 6-12 months ### "Easy software, good price, excellent support" April 3, 2019 4.0 Overall experience was great. I honestly have to give credit to representative(I'm not sure what his last name is). He was so helpful, it was honestly above and beyond. The customized support from this guy kept me very confident as the client. Pros The simplicity of the software is great. When I first did research, a lot of software seemed overly complicated. I really enjoy Loyalty Gator's simple approach to rewards programs. Cons At this exact moment, there isn't much bad to say. We have been building our rewards program member base over the past 9 months, so we're about to get into some semi-automation requests to Loyalty Gator to help us update accounts in bulk. So, I will be able to see if there are any limitations soon. Review Source NR Natalie R. Executive Operations Manager Used the software for: 1-2 years ### "User Friendly and Affordable!" September 21, 2016 5.0 We had been using a 3rd party company for our rewards company and customers kept losing their cards or kept forgetting them. Loyalty Gator was very easy to transition over to a new program without clients really knowing. It also made it so they didn't have to keep track of loyalty cards and we could just look them up via phone #. Pros Easy transition to the new program and that we can store customer's info via phone # and e-mail. Cons I wish there was a way to integrate LoyaltyGator with our POS system. There are times where the front desk team forget to add the points because they have to go into another system. Review Source JW Jessica W. Engagement Specialist Construction Used the software for: Less than 6 months ### "Extremely Helpful" April 2, 2019 5.0 The overall experience has been nothing less than wonderful. Everything has worked out perfectly. It has streamlined our internal program and has lessened the administrative burden that comes with a manual operating program. Pros We absolutely love LoyaltyGator! This software has streamlined our process for our internal rewards program. It is easy to use and has all of the features that we were looking (i.e. multiple users, reporting, custom fields, etc.) In addition, the software doesn't break the bank. Cons Honestly nothing. Anything that hasn't worked has been resolved in a matter of a couple of days through their customer service. Review Source BB Bob B. President Food & Beverages Used the software for: 1-2 years ### "Loyalty Gator" September 21, 2016 4.0 This does the job that we need it to do - keeping track of purchases and redemptions. It has lots of features that we do not use, however. Pros Easy to use, minimal off-line time Cons Pricey, contains features that we do not use, would prefer a lower cost basic option. Review Source MR Marie-Frederik R. Devellopment Collaborator Hospitality Used the software for: Less than 6 months ### "Easy to use, worth every penny!" April 2, 2019 5.0 Only positive thoughts so far. Wish we had known Loyalty Gator before. Pros Easy to use and to set-up. Customers immediately see the benefits and are happy to join and start redeeming points. Amazing customer service! Cons Some translation issues (we need it to be all in french), but not a major issue since Loyalty Gator is ready to help and make it all like we need. Review Source PK Paula K. Used the software for: ### "Good product for the cost" September 27, 2016 4.0 I own a small business and use Loyalty Gator to grow my email list for the store. It is easy to capture emails from an online store but there are limited ways to collect emails for in-store traffic. I find our reward program entices the customers enough to enroll and be apart of our marketing list which is more than invaluable. I find that Social and online marketing goes a long way in staying in front of the customer and getting them in the door when more and more are inclined to site and hope and shop on their phone. Loyalty Gator is super simple to use and has some native marketing functions that can go a long way if used correctly. Set up is easy peasy! No reason not to just try it out. Review Source CM Corey M. General Manager Used the software for: ### "Great Service" September 21, 2016 4.0 When we have any issues Dave is the guy to talk to. He solves any issues we have in a timely manner. Pros How easy it is. Cons It does everything we need it to at this point. Review Source Similar Products Featured ## Related categories [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)