Average Ratings

16 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $42.00/year
  • Pricing Details
    Personal Basic Plan
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation

Vendor Details

  • Carbonite
  • www.carbonite.com

About Carbonite

Provides web-based administrative dashboard, automatic backup, backup scheduling (for Windows), and files versioning functionality.


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Carbonite Features

  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration

Carbonite Reviews Recently Reviewed!

It really is one of the best automated cloud backup solutions out there.

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: When our SQL database backup solution stopped functioning Carbonite's server solution saved the day. It now automates the backup of the SQL database.

100% back up... but not for your videos...

Aug 15, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review.

Cons: They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day!

Overall: Backed up most of my files, but not my videos.

I do not have enough space to tell you of how this software fails.

Jul 28, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software.

Cons: Horrible user setup,
Bad server support,
Software required daily administration to keep users up to date.
Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors.
Server support would bloat our data backup and would not release expired backups.
Unable to restore ANY user files no matter the user backup size.
The software/ company cost me over 300gb of lost data due to failed server backups.
The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped.

Overall: I can not offer any user a benefit to using this company for backing up critical user documents, pictures and data.
My recommendation is to find something different.

Good backup software for personal or home use

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - You can back up an unlimited amount of photos, music, and files.
- You can easily see what files are included in the backup, and easily add more files.
- Backup is continuous, you don't have to check it or worry about it.
- Overall a good backup solution. I have not had any problems or errors.

Cons: - It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

Overall: Peace of mind knowing my files are backed up.

Super easy to use

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Carbonite is super easy to use and set up. Updates are automatic so no need to manual backups unless you want to. You can set up times for back up so that it doesn't run while you are trying to work.

Much easier to use than Norton back up

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: In our office, Norton's backup system had been in place for a long time. While it seems to do the job, it became more and more cumbersome to use, having to delete old backups and make room for new ones.

Our bookkeeper recommended Carbonite and it was a very seamless transition. It was easy to install, very easy to see which files were backedvup, and very easy to add files to be backed up. There are no file space limitations, and when a file is backed, it writesvover the old version, so there are not multiple copies of back ups floating around.

For basic service, which is plenty for a small office, it made perfect sense and we are so glad we switched products!

Good for Windows but couldn't make it work on a Mac

Feb 19, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Won't work on mac

Overall: I have been using Carbonite on my Windows machine for almost a decade. It's easy to use, cheap, and their customer service is excellent. I've never waited any more than a minute or two for a chat session and they use a really easy remote login client that saves a ton of time.

I thought I'd try it on my wife's Mac and 3 frustrating days later I pulled the plug and cancelled the subscription. I chatted with 4 different reps over 5 sessions and no one could get it to work any longer than 15 or 20 minutes.

That aside, I have no hesitation in recommending it for any Windows installation.

Carbonite - Rock Solid Solution

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Carbonite's backup retention system has been a huge part of our company. From server backups to individual laptops, the information saved has allowed the IT dept to reformat end user laptops, pull down data and rollout new machines in a matter of hours, not days. The file retention all keeps us in compliance and with great uptimes and failover servers, Carbonite has thought of it all!

Very happy with this backup service

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Carbonite for 2 plus years and have been very happy with it. Have not had any issues at all in getting going with it and is runs on its own.

Peace of Mind

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.
Tough encryption.
Competent support staff, real people to talk to.

Cons: The 7-day delay in notification of failure to back-up.

Overall: We have used Carbonite for at least 10 years. It has saved us more than once in the case of hard drive failures. It is easy to configure. They now offer multiple plans and help you decide which one will best serve our needs. I gave the features and functionality 4 stars because it occasionally does not connect to their server and it waits 7 days to tell you it hasn't backed up a particular computer. We now are in the habit of checking for backup daily.
Compared to other backup methods we have used in the past such as tape drives or rewritable cd's or cassettes, this is far superior. I used to worry about having our data in the cloud, but times are changing, and they have some tough encryption.

Recommendations to other buyers: Better safe than sorry.

Fast and Easy

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Carbonite for the last 5 years and have experienced zero issues. Although I have not had to reinstall onto a computer. It backs up my data like a charm. NO complaints.

Good, easy to use

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: On the operational level I found nothing whatsoever to fault this program for. It is unobstrusive, running in the background, and when I needed to recover a dead laptop's data or earlier file versions it worked. Couldn't ask for more. When I needed customer support the responses were fast and useful.

Inconsistant back ups for some reason. It used to be automatic

Nov 17, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Not certain when my last back up was. A bit worrisome. Alway need to ask our son to assist with support. Wothwhile product, just not sure why it has to be so complicated to use.

Good experience with Home version, poor experience with Business version

Nov 03, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The home version works great. I like the ability to access my files remotely from any computer with internet connection.

Cons: When running, this Carbonite slows down my computer a little. However, I understand this is a problem with all cloud based backup storage.

Overall: I purchased two separate licenses at the same time. One was for my home and another for my business. I have been satisfied with the home version, but ended up cancelling my business license after a year. I just kept getting error after error. Each time I called customer support, they had me uninstall then reinstall the software. It never fixed the problem. Eventually, I gave up calling customer support because they didn't try anything new.

I don't really know that the difference is between the two, but I had nothing but trouble with the version installed on my work server. The home version, on the other hand, has worked great. It runs quietly in the background. I gave my parents a license for Christmas one year, and they have enjoyed the piece of mind knowing their files are being backed up.

Easy and Convenient

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Carbonite to back up my computer, my phone and my tablet. It does it automatically every 24 hours and I never have to worry about losing my work, videos, music or photos. It also awesome because I can access all of my files on any of my devices from my phone, which is super convenient. Their prices are very reasonable and the service is completely reliable. I have been using the service for 4 years now and have never had any kinds of problems with it. Always reliable, always fast. I highly recommend Carbonite to anyone that needs easy backup and restore service without having to do a thing.

Pros: Fast, easy to use, reliable, can access all info from all devices

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money