Average Ratings

46 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $42.00/year
  • Pricing Details
    Personal Basic Plan
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation

Vendor Details

  • Carbonite
  • www.carbonite.com

About Carbonite

Provides web-based administrative dashboard, automatic backup, backup scheduling (for Windows), and files versioning functionality.


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Carbonite Features

  • Backup Log
  • Backup Scheduling
  • Compression
  • Continuous Backup
  • Encryption
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Remote Server Options
  • Secure Data Storage
  • Web Access / Restoration

Carbonite Reviews Recently Reviewed!


automatic cloud backup

May 25, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.

Cons: Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.

Overall: Peace of mind.

Great UI for a cloud backup service

May 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Pros: What i liked most was how this software let you schedule the backups. You could say what hours you wanted it to work so that it wouldn't slow down the interent connection for users in the office. Was also MacOS compatible

Cons: Pricing ultimately was too much for the amount of data we needed to upload into the cloud. Decide to switch to something cheaper after analyzing the costs.

Carbonite works well - until you want to restore a large file

May 02, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Carbonite is pretty easy to set up, and it will capture changes in files pretty quickly. It's a set-it-and-forget-it backup utility. You simply choose which folders you want to be backed up, and it will monitor for changes and get the files into the cloud.

Cons: Carbonite owns your encryption key, meaning that when it does encrypt, the employees of Carbonite could theoretically gain access to your data. It's better to use a service that allows you to create an encryption key (there are many alternatives). Also, the biggest con to this is restoring. When you are restoring from the web interface (because, say, your server/PC is dead), then what happens is that the page will time out during the download. When this happens the download is canceled and you have to start over. For restores of large files, I've had to sit in front of the computer to click within the window every few minutes so I wouldn't get disconnected. Also, they are not HIPAA compliant, they do not encrypt the data prior to transmission, and I don't trust their security.

Carbonite takes care of protecting our data in a daily basis.

May 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Ability to save backups locally and in the cloud. Flexible scheduling and retention policies. The ability to back up data from our highly varied hardware/software environment was a key factor in choosing the software.

Cons: Management software feels "clunkly" and many times is very slow. I've had some sub par experiences with upgrades causing features to stop working.

Overall: The ability to backup data from a highly varied environment (Linux, Windows, VMWare) both locally and to the cloud with customized schedules and retention policies.

Great desktop PC backup solution!

Apr 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Carbonite works well for backup of desktop PCs, but the product is lacking when it comes to server/enterprise level backup. It's good value for the price when it comes to desktop PC back.

Cons: The server file restore process takes significantly more time than I have experienced with other enterprise-level backup solutions, which results in more down-time in some cases. We have a high speed wired Internet connection to our servers, but file restore from the cloud can take days to complete in most cases.

Gives peace of mind

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Stores important files and data in case of catastrophic equipment failure (which I have experienced!)

Cons: They could make it a little easier to search archived files Cost is a bit high for the casual user (I use it for business so I find it worth it)

A life saver!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the easy access to backed up files. I have had to use our backup multiple times, and the files were restored quickly.

Cons: I didn't like when I had to completely restore my computer from my backup a few years ago, and it failed.

Carbonite has saved me more than once!

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software WILL restore documents and files back to their rightful place, fairly quickly. The backup is automatic and runs in the background. Great peace of mind.

Cons: Carbonite can be difficult to use without calling support. The manual uses too much industry jargon for my liking. But this is not a deal breaker. Support is courteous and helpful. I switched to a different company once for promotion, lost some files and tried to restore, and it didn't have all the files. Came back to Carbonite asap.

Overall: This software is wonderful when you need it. Losing files and documents is very scary. Carbonite backs up automatically and provides great peace of mind.

Capterra-loader

Sleep well knowing your data is protected!

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.

Cons: I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!

Overall: it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.

Capterra-loader

Not as good as I expected

Apr 12, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The ease with which to back up was the greatest pro of this software. The Mac user interface was easy to work with. It also appears to not tax resources on the computer

Cons: Account maintenance was not at all intuitive and there was no way to upgrade easily once a plan was chosen. A support person had be brought in and then it was discovered that the free trial was be forfeited if the plan was upgraded. Additionally, the sales support couldn't seem to give reasons to choose Carbonite over its competitors

Capterra-loader

Easy to set up for peace of mind

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.

Cons: Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.

Simple to setup, always there backup solution but perhaps not the best for large file sizes

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Its very easy to identify what files and folders are selected for the backup. The UI also allows you to then go into it and locate said files and folders to perform a recovery operation.

Cons: The upload speeds are abysmally slow, with a 500GB directory taking close to an entire month to upload to their servers on our fiber connection.

Capterra-loader

I use Carbonite to backup my data files.

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.

Cons: It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.

Overall: Peace of mind that my data is backed up.

Used it for my computer back ups

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Love how user friendly it is. I also love how I can tell what is being backed up, and that I can select only the files I want and need backed up.

Cons: nothing. Love using it. Love the customer service. Very user friendly. And I would recommend this to anyone looking for a backup software.

Great peace of mind

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our data is being backed up continually with minimal interactions from the user. Multiple computers are bundled together on the same account.

Cons: As with any automatic software, it is a good idea to check weekly to see if it really is doing what it is supposed to. There is an occasional glitch.

Overall: Peace of mind that our data is backed up.

Sit and do nothing

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy this program is. As an account payable, I need to make sure that I always have a back up just in case my computer decides to die on me and so far carbonite makes sure that my files are back up in their system.

Cons: I've been using Carbonite for more than one year and I don't have any complaint against it. It's really great!

Essential cloud backup solution!

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Carbonite provided outstanding customer service when we needed to transfer files to a new computer. They walked us through the entire process and saved us hours of heartache!

Cons: The price point is fairly competitive with other cloud backup solutions and sometimes they offer discounts at time of renewal if a 5-year plan is chosen.

Overall: Ability to restore files to a new computer.

Capterra-loader

Unlimited and automatic back up

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Great for disaster recovery on your computer. Most items back up automatically which makes your information secure if a disaster were to happen. The price for unlimited GB is excellent.

Cons: The software can run a bit slow. It would also be nice to have back up options for other devices for the user.

Easy as it can get!!

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What's not to like. Download, simple set up and you're protected. It's really that way. What a great feel to know that your information is being constantly protected. It doesn't slow your system down either.

Cons: I would always like it to be free to users but I doubt that will happen. I'm sorry but I really can't think of any cons.

Overall: I just like the feeling of my information being protected.

Easy cloud data back up for multiple users on one account.

Feb 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's very easy to set up multiple users with separate log ins on one account. This allows additional security, which is appreciated.

Cons: Data backups will occasionally run during business hours and slow down bandwidth, but you can always pause a back up for 30 minutes up to 8 hours.

Great software at doing complete backups

Feb 09, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great software at performing complete backups to your laptop/PC. Ease of setting up and starting backups on laptops/PCs.

Cons: The navigation to view your backups on carbonite.com. I feel the interface could be cleaned up a little to make it easier to access.

Overall: complete backup of laptops/PCs

Capterra-loader

Set it and forget it.

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy setup, easy upgrades. Product is easy to navigate. It's file icon feature easily lets you see what has or hasn't been backed up.

Cons: Pricing structure has recently changed, not offering previous plan. Pricing model has increased without offering explanation of what current plan covered.

Overall: Stress free off site backup solution.

Capterra-loader

Reliable Software that provides piece of mind

Jan 19, 2018
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons: They wanted to increase our yearly cost by more than 50% with minimal account upgrades.

Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up.

The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Overall: I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Excellent way to back up my personal files, pictures, videos.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely easy to set up. My media folders are already set to back up each night so as I add files to these folders I know they are being stored in the cloud for me.

Cons: From what I can tell there is no easy way to get your files back if your computer crashes. When I say easy I mean fast way to get them. The upload times to back up your files are long, so I can imagine if you are trying to restore a backup it would take days.

Good

Jan 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: With so many different types of backup software out there I think this is the best deal for a single computer. I love to be able to look up things from my backup on the app.

Cons: The thing I least like about it is that you have to manually choose to backup each video. That is a real pain and I have no idea why they make you do that!

Good Program but can get Pricey

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source.

Cons: I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry.

Glad our office used this backup system. It works

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That is back up our office system every night and if something crashes we can back it up from this system.

Cons: Not having unlimited space to back up our system that our office pays for every year. Getting the email that your space if also full.

Overall: Backing up our computers and system every night

Used to be great but functionality has been reduced

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: It's quite easy to install and set up and you can leave it just to do it's thing. Plenty of storage space. Mobile app is also usefully for accessing files.

Cons: It's now expensive compared with competitors. Functionality has also been reduced over time which means that some things are no longer available or you have to buy a more expensive package. Basic licence only covers one computer and it's quite expensive to add more computers. Poor renewal deals for loyal customers.

Capterra-loader

Easy to save and recover my docs!

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: So simple to download and set to save all of my important docs. Rates are fair and they even give discounts for multiple devices. I have been using it for about 10 years.

Overall: I needed to recover documents twice and it was very easy to log in, search my files and recover the ones I needed.

Excellent

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unbeatable for the price, especially for the Home user. Easy to set up and runs on its own. Couldn't be simpler.

Overall: Peace of mind and the ability to recover lost or corrupted data.

It really is one of the best automated cloud backup solutions out there.

Nov 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: When our SQL database backup solution stopped functioning Carbonite's server solution saved the day. It now automates the backup of the SQL database.

100% back up... but not for your videos...

Aug 15, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Price was reasonable and setting it up was pretty easy. This service worked great for most of my files. This is an update to my previous review.

Cons: They don't backup 100% of your computer as advertised. I learned this the hard way. I set up my computer to back up everything with Carbonite. When my hard drive failed I was happy I had this cloud service... but when restoring my files it was a pain restoring my wife's saved fonts and family pictures. To my horror I couldn't find my ripped classic movie collection nor most of my family videos. All of these were saved in my iTunes library and after speaking with customer service I learned that Carbonite does not automatically back up any videos not found in the Photos app. They will back up videos, but you have to manually do it, I am still mad to this day!

Overall: Backed up most of my files, but not my videos.

I do not have enough space to tell you of how this software fails.

Jul 28, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software.

Cons: Horrible user setup,
Bad server support,
Software required daily administration to keep users up to date.
Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors.
Server support would bloat our data backup and would not release expired backups.
Unable to restore ANY user files no matter the user backup size.
The software/ company cost me over 300gb of lost data due to failed server backups.
The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped.

Overall: I can not offer any user a benefit to using this company for backing up critical user documents, pictures and data.
My recommendation is to find something different.

Good backup software for personal or home use

Jul 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - You can back up an unlimited amount of photos, music, and files.
- You can easily see what files are included in the backup, and easily add more files.
- Backup is continuous, you don't have to check it or worry about it.
- Overall a good backup solution. I have not had any problems or errors.

Cons: - It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.

Overall: Peace of mind knowing my files are backed up.

Super easy to use

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Carbonite is super easy to use and set up. Updates are automatic so no need to manual backups unless you want to. You can set up times for back up so that it doesn't run while you are trying to work.

Much easier to use than Norton back up

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: In our office, Norton's backup system had been in place for a long time. While it seems to do the job, it became more and more cumbersome to use, having to delete old backups and make room for new ones.

Our bookkeeper recommended Carbonite and it was a very seamless transition. It was easy to install, very easy to see which files were backedvup, and very easy to add files to be backed up. There are no file space limitations, and when a file is backed, it writesvover the old version, so there are not multiple copies of back ups floating around.

For basic service, which is plenty for a small office, it made perfect sense and we are so glad we switched products!

Good for Windows but couldn't make it work on a Mac

Feb 19, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use

Cons: Won't work on mac

Overall: I have been using Carbonite on my Windows machine for almost a decade. It's easy to use, cheap, and their customer service is excellent. I've never waited any more than a minute or two for a chat session and they use a really easy remote login client that saves a ton of time.

I thought I'd try it on my wife's Mac and 3 frustrating days later I pulled the plug and cancelled the subscription. I chatted with 4 different reps over 5 sessions and no one could get it to work any longer than 15 or 20 minutes.

That aside, I have no hesitation in recommending it for any Windows installation.

Carbonite - Rock Solid Solution

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Carbonite's backup retention system has been a huge part of our company. From server backups to individual laptops, the information saved has allowed the IT dept to reformat end user laptops, pull down data and rollout new machines in a matter of hours, not days. The file retention all keeps us in compliance and with great uptimes and failover servers, Carbonite has thought of it all!

Very happy with this backup service

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Carbonite for 2 plus years and have been very happy with it. Have not had any issues at all in getting going with it and is runs on its own.

Peace of Mind

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use.
Tough encryption.
Competent support staff, real people to talk to.

Cons: The 7-day delay in notification of failure to back-up.

Overall: We have used Carbonite for at least 10 years. It has saved us more than once in the case of hard drive failures. It is easy to configure. They now offer multiple plans and help you decide which one will best serve our needs. I gave the features and functionality 4 stars because it occasionally does not connect to their server and it waits 7 days to tell you it hasn't backed up a particular computer. We now are in the habit of checking for backup daily.
Compared to other backup methods we have used in the past such as tape drives or rewritable cd's or cassettes, this is far superior. I used to worry about having our data in the cloud, but times are changing, and they have some tough encryption.

Recommendations to other buyers: Better safe than sorry.

Fast and Easy

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Carbonite for the last 5 years and have experienced zero issues. Although I have not had to reinstall onto a computer. It backs up my data like a charm. NO complaints.

Good, easy to use

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: On the operational level I found nothing whatsoever to fault this program for. It is unobstrusive, running in the background, and when I needed to recover a dead laptop's data or earlier file versions it worked. Couldn't ask for more. When I needed customer support the responses were fast and useful.

Inconsistant back ups for some reason. It used to be automatic

Nov 17, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: Not certain when my last back up was. A bit worrisome. Alway need to ask our son to assist with support. Wothwhile product, just not sure why it has to be so complicated to use.

Good experience with Home version, poor experience with Business version

Nov 03, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The home version works great. I like the ability to access my files remotely from any computer with internet connection.

Cons: When running, this Carbonite slows down my computer a little. However, I understand this is a problem with all cloud based backup storage.

Overall: I purchased two separate licenses at the same time. One was for my home and another for my business. I have been satisfied with the home version, but ended up cancelling my business license after a year. I just kept getting error after error. Each time I called customer support, they had me uninstall then reinstall the software. It never fixed the problem. Eventually, I gave up calling customer support because they didn't try anything new.

I don't really know that the difference is between the two, but I had nothing but trouble with the version installed on my work server. The home version, on the other hand, has worked great. It runs quietly in the background. I gave my parents a license for Christmas one year, and they have enjoyed the piece of mind knowing their files are being backed up.

Easy and Convenient

Sep 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I use Carbonite to back up my computer, my phone and my tablet. It does it automatically every 24 hours and I never have to worry about losing my work, videos, music or photos. It also awesome because I can access all of my files on any of my devices from my phone, which is super convenient. Their prices are very reasonable and the service is completely reliable. I have been using the service for 4 years now and have never had any kinds of problems with it. Always reliable, always fast. I highly recommend Carbonite to anyone that needs easy backup and restore service without having to do a thing.

Pros: Fast, easy to use, reliable, can access all info from all devices

Jan 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money