--- title: "Carbonite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carbonite Software - reviews, pricing plans, popular comparisons to other Backup products and more." source_url: "https://www.capterra.com/p/223152/Carbonite/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Carbonite Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Carbonite ## What is Carbonite? Industry-leading data protection system which helps businesses of all sizes through data encryption, compliance, file management and cloud backup. Protect against accidental deletion, theft, hardware failure, and data corruption. Restore data following a ransomware attack without paying ransom and retain business data to meet compliance requirements. Automatic backup, with award winning support makes data protection seamless. ## What is Carbonite used for? [Backup](https://www.capterra.com/backup-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Top alternative Featured Overall rating Based on 172 user reviews Reviews sentiment Positive 83% Neutral 10% Negative 8% Starting price $4.92 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carbonite?[Manage this product listing](https://www.g2.com/products/carbonite-safe/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carbonite 4.3 (172) VS. [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price $4.92 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (172) Ease Of Use 4.5 (1,201) Value For Money 4.0 (138) Value For Money 4.7 (1,039) Customer Service 4.0 (127) Customer Service 4.5 (726) ## Carbonite alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (218)](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (77)](https://www.capterra.com/p/154905/Veeam-Availability-Suite/reviews/) Starting price $428.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/223152/Carbonite/alternatives/) ## FAQs about Carbonite Overview ### What problems does Carbonite solve? Carbonite solves the risk of lost work after hardware failures, accidental deletions, malware incidents, or device replacements by automatically backing up selected files, folders, workstations, and servers to the cloud. IT administrators, small offices, remote employees, and professionals handling customer records benefit from file recovery, version rollback, and remote document access. Answer based on 147 reviews Overview ### Which roles and teams benefit most from Carbonite? Carbonite is most used by business owners, executives, and office managers who need to protect company files and recover documents after device failures. IT managers, specialists, technology directors, and network engineers manage backup policies, monitor protected systems, and restore data. Legal and operations teams maintain access to essential records and business continuity. Answer based on 162 reviews Overview ### What company size and industries is Carbonite built for? Carbonite is designed for businesses of all sizes, with small businesses representing 88% of reviewers and Information Technology and Services the top industry at 10%. It also serves midsize businesses (7%) and enterprises (5%), with Health, Wellness and Fitness and Computer Software each accounting for 6% of reviewers. Answer based on 172 reviews Features and Usability ### What are the key features of Carbonite? Carbonite includes cloud backup with automatic backup settings and configurable backup scheduling for preferred time periods. Its incremental backup captures changed data to reduce daily processing and bandwidth use, while encryption protects backed-up information and supports customer-managed keys. It also covers compliance management, archiving and retention, and web access/restoration. Answer based on 16 reviews Pricing ### How much does it cost and what fees or limitations are included? Carbonite offers Basic at $4.92 per month, with Plus at 7 and Prime at 8.75; a free trial is available. Basic includes unlimited backup, while Plus adds video and external-drive backup, and Prime adds courier recovery and antivirus. Reviewers often call pricing affordable, though some report price increases and higher costs for server or multi-device use. Answer based on 50 reviews Getting Started and Support ### What training and onboarding options does Carbonite offer? Carbonite provides documentation and videos for training and onboarding. Documentation offers written reference material for setup steps, feature guidance, and later review. Videos support visual walkthroughs and self-paced learning for teams getting started with the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does Carbonite offer, and how do users rate the experience? Carbonite offers Email/Help Desk, FAQ/Forum, a Knowledge Base, and Phone Support. Users often describe agents as courteous, helpful, and responsive, with some reporting quick phone assistance. However, others cite difficulty finding phone help, slow or unresolved escalations, repeated troubleshooting steps, and inconsistent support for complex server or Mac issues. Answer based on 44 reviews Security ### How does Carbonite handle data security and access control? Carbonite uses encrypted backups, including options for higher-level encryption keys, alongside continuous background backups, version history, and separate user logins. Users can access backed-up files from other computers or the cloud and restore systems after failures. However, reviewers report key ownership concerns, a past password-reset incident, and note it is not HIPAA compliant. Answer based on 27 reviews Backup ### How well does Carbonite handle file backup and recovery? Carbonite provides easy, customizable cloud backup for computers, folders, and drives, with clear status indicators and straightforward file recovery. Small businesses and individual users value its background operation and protection against device failure or deleted files. Some users encounter backup-status glitches, extra setup for certain photos, or slow large-scale restores. Answer based on 44 reviews ## Features AI summary Based on 2,612 Backup reviews Capterra data shows that buyers of backup software rank the following features as their top priorities: - **Backup and Recovery** (**74%** of reviewers rated this feature as critical) - **Secure Data Storage** (**65%**) - **Disaster Recovery** (**65%**) Carbonite supports all three features that reviewers rate highest: **Backup and Recovery**, **Secure Data Storage**, and **Disaster Recovery**. Together, these capabilities help businesses protect critical files, keep stored data safe, and restore operations after data loss or outages, allowing teams to maintain continuity and reduce risk. Backup and Recovery 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Secure Data Storage 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Cloud Backup 4.3 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Process of backing up of files and applications to cloud-based remote servers for protection of data Backup Scheduling 4.5 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Encryption 4.4 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Convert data into a code for security Incremental Backup 4.3 (15) 80.00% of 15 reviewers that rated this feature as important or highly important Copy only the new data that has been changed or created since the previous backup Carbonite 28 features Define levels of authorization for access to specific files or systems Track and report on everything that happens within the system or network Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Schedule automatic backups by selecting the frequency of data backup jobs Process of backing up of files and applications to cloud-based remote servers for protection of data Track and manage adherence to policies for any service, product, process, or supplier Reduction in the number of bits needed to represent data Backup of computer data automatically saving a copy of every change made to that data Move from one database to another, or upgrade the version of database software being used Ability to restore deleted, hidden, or lost data from an email server/system Process of copying and storing data in more than one site or node Protect sensitive data for digital privacy Manage and store data in a database Plan and implement business continuity measures in case of unforeseen events Convert data into a code for security Protect users working remotely and provide secure environments for personal devices to access company programs Create, save, and store files Move files across different systems or networks Copy only the new data that has been changed or created since the previous backup Observe and track the demand, usage, progress or quality of a system, product, or user Create, manage, and track policies and procedures within an organization Active monitoring of systems, applications, or networks View and track pertinent metrics to find patterns and gain insights from data Securely stores data to prevent data loss or breaches Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Web Access/Restoration Get Advice We can help you find the software with the features you need. Features 4.2 (170) 4.2 Based on 170 reviews ## Pricing Value for money 4.0 (138) Free Trial [View pricing plan details](https://www.capterra.com/p/223152/Carbonite/pricing/) Basic $4.92 Flat Rate,Per Month It includes: - Automatic File and Photo Backup - Encrypted Cloud - Remote File Access From Any Device - Secure - Supports All File and Photo Types - Unlimited Backup Plus $7.00 Flat Rate,Per Month It includes: - Automatic File and Photo Backup - Automatic Video Backup - Encrypted Cloud - External Hard Drive Backup - Remote File Access From Any Device - Secure - Supports All File and Photo Types - Unlimited Backup Prime $8.75 Flat Rate,Per Month It includes: - Automatic File and Photo Backup - Automatic Video Backup - Courier Delivery of Recovered Files - Encrypted Cloud - External Hard Drive Backup - Remote File Access From Any Device - Secure - Supports All File and Photo Types - Unlimited Backup - Webroot® Computer Antivirus Value for money 4.0 (138) 4.0 Based on 138 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (127) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (127) 4.0 Based on 127 reviews ## User reviews Overall rating 4.3 Based on 172 reviews Filter by rating Counts reflect reviews available in this feed. 5(95) 4(47) 3(17) 2(4) 1(9) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 3-5 years ### "249,576 Files Are Safe from Natural Diaster" 5.0 April 29, 2022 Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers. Pros Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up. Cons As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 3-5 years ### "Good software for data protection!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 17, 2025 Overall I think it's a good software that I especially liked because as our organization is growing nationally, it grows with us. Pros It was helpful for when system glitches or internet outages occur to assist with data recovery. Cons The keep having an increase in price and have gotten no new features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Information Technology Administrator Used the software for: 3-5 years ### "Reliable Software that provides piece of mind" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 January 20, 2018 I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up. Pros Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization. Cons They wanted to increase our yearly cost by more than 50% with minimal account upgrades. Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tony M. VP IT Used the software for: 3-5 years ### "Carbonite Functions Very Well For File Level Backups!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 April 2, 2024 Overall the product has worked very well for us. Pros Easy to setup and use for file backups and recovery. Cons Sometimes support is less than we expect in terms of helpfulness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RW Randall W. IT Support Manager Used the software for: 3-5 years ### "Carbonite - Great solutiuon for protection!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 23, 2021 Awesome. I ave had to use the backups to recover failed drives, and ransomed disks. Pros The software is easy to setup. It allows the individual to set up different backups. Incremental (daily), full (weekly or daily). Support is great and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware. Cons By default it selects the folders for you. This is OK, but not all folders need backed up. It is easy to unselect the folders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mike S. Diretor of Creative Content Used the software for: Less than 1 year ### "Great for Baking Up Data" 4.0 December 28, 2021 If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do. Pros As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive. Pros: I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged. I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive. You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others. Cons I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "I've Tried Others But Came Back To Carbonite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2022 Overall, you get what you pay for with data backup. I quit Carbonite for a couple of years and struggled. I finally came back to them this last year and felt such relief when I implemented the program. Pros Carbonite is easy to implement. I don't have to worry about it keeping my data safe with the automatic backups. Cons It's a little more expensive than some of the others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Carbonite is a Valuable Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2020 I have been using Carbonite for Years and the Customer Service is 5 star and the software will auto backup all your data all day long just set it and forget it. Pros I have used Carbonite for a long time and recommend to all my business customers because it is the most reliable backup on the market and easy to use. Cons The pricing is a little expensive but it is a Great Product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luke B. Director of Technology Used the software for: 3-5 years ### "No-Frills Backup Solution To Give You Peace Of Mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 7, 2025 Carbonite consistently backs-up our end-user Apple and Windows machines– which is exactly what we need it to do. Pros Recent software and portal updates have greatly improved the consistency of our backups as well as the ease of administration. Cons We recently encountered a problem that broke a large portion of our backups. Support was very helpful and responsive, but it took about a month for a patch to be released to Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott M. IT Lead Used the software for: 3-5 years ### "Carbonite backs us up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 6, 2025 Carbonite has been a great application for backing up computers. We started with mostly desktops and have transitioned to mostly mobile computers without issue. Pros Provides seemless backup for team of computers Cons It is based on amount of storage and we continually have to adjust our plan. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/223152/Carbonite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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