--- title: "BLACKbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BLACKbox Software - reviews, pricing plans, popular comparisons to other Data Loss Prevention products and more." source_url: "https://www.capterra.com/p/248514/BLACKbox/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BLACKbox Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) BLACKbox ## What is BLACKbox? Every company possesses digital assets. Data in the form of accounting or ERP data, Non-Disclosure Agreements with your customers to protect their intellectual property, Sensitive company secrets, or confidential data. Continuity is lost if this data is lost. Leakage or theft of sensitive data exposes the company to significant liability. BLACKbox enables enterprises to prevent data loss and theft from servers, laptops, desktops, tablets, and smartphones. ## What is BLACKbox used for? [Data Loss Prevention](https://www.capterra.com/data-loss-prevention-software/)[Backup](https://www.capterra.com/backup-software/)[Server Backup](https://www.capterra.com/server-backup-software/) Top alternative Featured Overall rating Based on 50 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BLACKbox?[Manage this product listing](https://www.g2.com/products/blackbox/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BLACKbox 4.5 (50) VS. [4.6 (1,201)](https://www.capterra.com/p/171884/IDrive/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (50) Ease Of Use 4.5 (1,201) Value For Money 4.5 (48) Value For Money 4.7 (1,039) Customer Service 4.1 (49) Customer Service 4.5 (726) ## BLACKbox alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (300)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (218)](https://www.capterra.com/p/237140/Acronis-Cyber-Protect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [GoodAccess](https://www.capterra.com/p/208155/GoodAccess/) [4.9 (103)](https://www.capterra.com/p/208155/GoodAccess/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208155/GoodAccess/) ## FAQs about BLACKbox Overview ### Which roles and teams benefit most from BLACKbox? BLACKbox is most used by directors, managing directors, CEOs, and partners who need oversight of business operations and decisions. Sales, purchasing, inventory, and account teams use it to track commercial activity, stock, and financial processes, while IT leaders support system administration and operational reporting. Answer based on 49 reviews Overview ### What company size and industries is BLACKbox built for? BLACKbox is built for small and medium enterprises, with small businesses representing 88% of reviewers and midsize firms 10%. It is most commonly used in mechanical or industrial engineering, which accounts for 22% of reviewers, followed by chemicals and machinery at 8% each. Enterprise users represent 2%. Answer based on 49 reviews Features and Usability ### What are the key features of BLACKbox? BLACKbox offers access controls and user management, plus audit trail, activity tracking, and an activity dashboard for oversight. It also includes real-time monitoring, real-time notifications, breach detection, and alerts/escalation, along with data backup, backup and recovery, disaster recovery, secure data storage, and data loss prevention. Getting Started and Support ### What training and onboarding options does BLACKbox offer? BLACKbox provides in person training, live online sessions, webinars, and videos to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and videos provide on-demand material for self-paced review and reference. Answer based on 3 reviews Getting Started and Support ### What customer support options does BLACKbox offer? BLACKbox provides Email/Help Desk, FAQ/Forum, and Phone Support. Users describe ticket-based help and phone support as useful and helpful, though some say customer support can be hard to reach and would benefit from easier contact options and broader assistance for urgent needs. Answer based on 6 reviews Security ### How does BLACKbox handle data security and access control? BLACKbox uses centralized storage, access and role controls, dual profiles that separate personal and official data, DLP, email controls, policy implementation, web filtering, and automated backups with email reports to protect data. Reviewers cite limits on user scalability, incomplete web filtering and captured-data reporting, and one report of support access without permission. Answer based on 17 reviews ## Features AI summary Based on 685 Data Loss Prevention reviews Capterra data shows that buyers of data loss prevention software rank the following features as their top priorities: - **Data Recovery** (**66%** of reviewers rated this feature as critical) - **Disaster Recovery** (**70%**) - **Monitoring** (**56%**) BLACKbox supports all three of the features reviewers rate most important: **Data Recovery**, **Disaster Recovery**, and **Monitoring**. Together, these capabilities help businesses restore lost information, prepare for outages or disruptive events, and keep watch over data activity, allowing teams to protect sensitive assets and maintain business continuity. Data Recovery 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Ability to restore deleted, hidden, or lost data from an email server/system Disaster Recovery 4.8 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events Real-Time Monitoring 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Secure Data Storage 4.5 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Access Controls/Permissions 4.4 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 4.4 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities BLACKbox 29 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request A record of all activities within the system, including user access, changes made, etc. Data is backed up automatically to prevent data loss Create backups and provide methods to recover deleted/lost data Provides incident alerts for leaks or breaches and provides capabilities to inform administrators of attacks. Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. Identify component attributes like servers, hardware, software, and manage relationships across all services Provides regular automatic backups to restore previous versions of data in the event of a system failure or accidental deletion of files. Safeguard confidential data and meet compliance regulations Ability to restore deleted, hidden, or lost data from an email server/system Process of copying and storing data in more than one site or node Protect sensitive data for digital privacy Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Plan and implement business continuity measures in case of unforeseen events Create, save, and store files Move files across different systems or networks Protects containers, applications, and sensitive information from a variety of attacks and malware threats. Monitor and control network/web traffic based on predetermined rules, protecting against unauthorized access and threats Create, manage, and track policies and procedures within an organization Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Access work applications remotely, for when working away from the office and/or traveling Securely stores data to prevent data loss or breaches Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Control system access and/or deliverability for applications and email addresses Get Advice We can help you find the software with the features you need. Features 4.5 (50) 4.5 Based on 50 reviews ## Pricing Value for money 4.5 (48) ### Starting price Free trial not available Value for money 4.5 (48) 4.5 Based on 48 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (49) 4.1 Based on 49 reviews ## User reviews Overall rating 4.5 Based on 50 reviews Filter by rating Counts reflect reviews available in this feed. 5(27) 4(21) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Director Used the software for: 3-5 years ### "Best solution for SMEs business continuity plan" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Excellent. Meets our business objectives for data loss prevention and data backup & Excellent support and post sales service Pros One box for DLP, data centralization, backup & storage, policies, remote access, it helped us quickly set up standard IT practices in our office. Cons You have to buy Anti-virus in addition to this product. No other such cons it meets all our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Best DLP plus data centralization solution for SME" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 26, 2025 1-Value for money 2- Meets our business objectives for data loss prevention and data backup 3- Made in India product meets global standards Pros We are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Cons Their standard support hours are from 10AM to 6PM on week days barring Sundays and public holidays. You have to upgrade the support contract to get 24/7 support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Proprietor Used the software for: 3-5 years ### "BLACKbox is the most practical IT in a Box product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 30, 2024 It has streamlined IT in my enterprise. In past 10 years we have not lost any data. We have successfully got through the vendor empanelment requirements of our customers related to cybersecurity. It is easy to manage and saves significant cost on hardware, software and bandwidth. Pros BLACKbox is a single hardware single software product to manage IT, protect data from loss, leakage and theft. It helps successfully complete the vendor empanelment requirements by our large customers on Cybersecurity. It has have significant cost on Microsoft licensing as it acts as a domain controller, storage, firewall, end point controller, backup system, device hardening, VPN server. Cons In their basic level of the support contract Turn Around Time is 2 hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Used the software for: 3-5 years ### "BlackBox helps keep all our data secure and sorted and organized with autocratic Centralization" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 16, 2022 Got rid of hassles of integrating and maintaining multiple hardware and software for DLP storage cloud backup. Pros Dual profile feature enable, isolate, personal and enterprise data is very useful to prevent data leakage , black box duo support this feature. Cons difficulty to connect to same service engineer, call gets disconnected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Single hardware single software for multiple IT function" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 10, 2025 Feature of autocratic centralization and back up reporting and auditing are excellent feature, we are no longer dependent on end user remembering to save the data on to a central drive, the minute they save the data it is saved in the central location only. A must use feature for all SMEs where we have so little time and so much to do and if data gets deleted it’s a huge hassle. I highly recommend it. Pros Useful for centralise data, storage, backup and remote access helped us quickly set up standard IT practices in our office. Cons Ticketing system to resolve the emergency support. Many time during the emergency it is very difficult to resolve the issue immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR AND ADMIN Used the software for: 3-5 years ### "Single hardware single software for multiple IT function" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 18, 2025 Excellent support and post sales service and Satisfied with the product looking to use they saas product for our new office. Pros 6.We are using Blackbox for storage, data loss prevention and email management it has been very helpful protecting our confidential customer data and ensuring only authorized person have access to it. The audit trail also helps us understand if someone has deleted the data. Cons Their standard support hours are from 10AM to 6PM on week days barring Sundays and public holidays. You have to upgrade the support contract to get 24/7 support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: 3-5 years ### "blessing for SME's" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2025 Smooth always.. 7 years now.. the support team on calls is also quite helpful... Pros have been using this for many years.. liking the features.. the privacy levels & support ! Cons not timely updated with major updates.. atleast 6 monthly visit by team to show the updates & new features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ranjit C. Director Used the software for: 3-5 years ### "Simple, but Very Effective solution for your IT needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2025 Pros Simple solution with strong performance for core I.T. needs. Cons Unable to set n variations of profiles. Restricted to admin and user only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Purchase Manager Used the software for: 3-5 years ### "IT in one Box" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 31, 2025 Excellent... we can get every time online support through ticket systems Pros Data backup and data Security, Reports of backup Cons every time new Support people has come on call, we have to explain again problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer DIRECTOR Used the software for: 3-5 years ### "Best Solution For SME Data Protection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2024 Overall security is good. The most important feature is user can login with his credentials from the specified PC only. Pros 1 Centralized unit for data storage, protection and policies implementation. 2 Duel profile enables separation of person and official data access. Cons 1 Support on Sunday's not available. 2 At least one visit in 3 months required from company side to ensure that operation of black box is smooth and user has no difficulty. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/248514/BLACKbox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.