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"VineSpring for Winery Allocation Models"
Carrie A. - VP Operations, NorthwestJanuary 29, 2019
STARTING PRICE
$99
per month
per user
EASE OF USE
4.1/5
Based on Capterra user reviews
At VineSpring, we pride ourselves on offering a comprehensive eCommerce solution to wineries and breweries who are seeking simplicity. We make it easy for you to sell online and manage your clubs and allocations. Our excellent support team is here for you and is always ready to lend a hand or offer advice. We are DTC, simplified.
Provider
VineSpring
Located In
United States
Foundation
2011
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation
Support
Chat
Wineries, breweries, and distilleries who are invested in their direct-to-consumer channel.
Content Source: VineSpring
Green rating bars show the winning product based on the average rating and number of reviews.
VineSpring Reviews
Pros
It has a robust set of features perfect for setting up a wine club and integrated with your existing POS.
User friendly and AMAZING customer service. Debuting a new product that is super cost efficient for a small winery like me that primarily deals in online sales.
Functionality is impressive, as is ease of use and integration with our site. Support has been fantastic as well.
Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help.
Cons
Because of the vast amount of features it can be hard to learn and use at times.
Very problematic that there is no way to record an actual "Dispatch to Warehouse" date. If an order is on hold for a while and then shipped, it still shows only the date the payment was processed.
We’re on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate.
Exporting mailing lists and updating them clunky also. Hard to take orders in person on the fly.
"VineSpring for Winery Allocation Models"
Overall: VineSpring works very well for small wineries. Their support staff is amazing and prompt!
Pros: VineSpring works really well for wineries using an allocation model. It also works well with Wine Club organization and facilitation. I have been using it for about 5 years or so and I always recommend it.
Cons: I wish they had a way to upload tracking numbers to orders so that information could be viewed by customers logging into their accounts. Would be a much better level of service for us to offer our customers.
"Process friendly, slow on analytics"
Overall: I say the software is friendly, yet what makes it really friendly is its customer service. They are quick to answer and no question is too small for them. Most of the time I can find an explanation on their Help feature, but when I have needed a person, they respond quickly and in a nice way. They are right here in the US and they don't send you around to 10 different people.
Pros: The software really meets the needs for the process of selling wine. It has several features that allow you to follow the customer throughout the sale. It interlinks with other software, such as MailChimp and Square, which is useful although it can add to the cost.
Cons: I would like to have more flexibility to do analytics on our customer data base. The user should be able to design their own report. I like that you can easily download into Excel, but the way it is organize is sometimes confusing.
"Vine Spring Eval"
Overall: good support staff in setting up clean design good allocation tools hard to integrate with out side CRM
Pros: clean design tutorials and ease of set up friendly cupport staff
Cons: NO CRM , cost for limited club features
"Vinespring Review"
Overall: VineSpring allows me to have an easy and affordable DTC solution for our winery.
Pros: The software is very easy to use and manage. I don't need an administrator or specialist to get things up and running. VineSpring support is awesome.
Cons: I would like deeper internal search and analytical features.
"Great Software for Small Wineries"
Pros: Ease of use. Wine club and allocation features. Integration with Mailchimp.
Cons: Customer page only lists 3 most recent orders - I wish I could see all orders for each customer at once.
