VineSpring

VineSpring


4.5 / 5
13 reviews

Who Uses This Software?

Wineries who are invested in their direct-to-consumer channel.


Average Ratings

13 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • VineSpring
  • www.vinespring.com
  • Founded 2011
  • United States

About VineSpring

At VineSpring, we pride ourselves on offering a comprehensive eCommerce solution to wineries and breweries who are seeking simplicity. We make it easy for you to sell online and manage your clubs and allocations. Our excellent support team is here for you and is always ready to lend a hand or offer advice. We are DTC, simplified.


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VineSpring Features

  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

VineSpring Reviews Recently Reviewed!


VineSpring Supports Small Business

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their customer service team is exceptional. Whenever we have a complex issue they are always available and ready to assist and help us learn how to best use their platform. The service functions really well and has numerous helpful ways to help segment and group your customers. Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help.

Cons: We'd love if some of the reporting was a bit more comprehensive. We are able to track things really well with the existing reporting functions, but would like a bit more detail and a few more filters to focus on specific data.

Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate. Help desk is always prompt and helpful.

Cons: My biggest problem is when we fulfill wine club the alternative address will not always automatically load so you have to go into every profile that is shipping and make sure shipping address is correct. This is a huge time waste

Overall: Overall above average

Vinespring Review

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and manage. I don't need an administrator or specialist to get things up and running. VineSpring support is awesome.

Cons: I would like deeper internal search and analytical features.

Overall: VineSpring allows me to have an easy and affordable DTC solution for our winery.

Great system for a small winery

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything our small winery with a robust DTC program needs. Clubs, allocations, and daily orders are all handled at a very reasonable cost. Customer service is excellent.

Cons: Major revisions tend to take longer than anticipated to roll out.

VineSpring program

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. This ranges from setting up products on the website to capturing orders. Very intuitive interface.

Cons: What I like least about the software is its 3rd party mailchimp relationship. A two way communication to ensure all people who have ordered online and all people who have signed up for the newsletter would be nice.

Overall: I think VineSpring is a really great company and the potential is endless. The staff have always been extremely helpful and knowledgeable on their product as well as guiding me to the correct answer or process to get where our winery needs to go.

Small Business Owner's Best Friend

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and ability to access it from anywhere

Cons: Thus far, I'm please with all aspects of the software.

Overall: Everyone at VS is amazing in every way, and the support level is second to none!

Capterra loader

Dream software.

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Browser based, intuitive, great support. These people know software and wine. Our wine club management is so easy. Interface with the Square is seamless.

Cons: I really don't have any complaints. For our winery and wine club it's as perfect a fit as one could expect.

Vine Spring is Easy and Fun!

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and intuitive sw design.

Cons: Some more reporting details would be ideal.

Vinespring gets it done

Oct 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Seamlessly integrates with square

Great value for money

Once you learn how to use it easy to update for new wines

Online experience works pretty seamlessly

Seamlessly connects with ShipCompliant

Cons: User interface a bit clunky

Exporting mailing lists and updating them clunky also

Hard to take orders in person on the fly

Overall: Very positive

Vinespring Review

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For the most part Vinespring has everything we need (except a POs system, which they are working on now).

Cons: No POS system, but again, they are working on it.

VineSprinf Experience

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality is impressive, as is ease of use and integration with our site. Support has been fantastic as well.

Cons: We're on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate.

Overall: So glad we employ this platform for DTC sales. HIGHLY recommended.

Great for Inventory

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is pretty intuitive in V2, I haven't seen V3 yet. It's easy to use for inventory purposes

Cons: Managing customer/club communications through this software and it's integration with MailChimp is not a streamlined process. We can't integrate with our POS so tracking member purchases and inventory that occur in our tasting room is all done after the fact manually

Review

Sep 28, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works well and has many options for running reports and keeping my records in order.

Cons: It isn't as easy and intuitive as I would like although support is excellent.