VineSpring

VineSpring


4.5 / 5
21 reviews

Who Uses This Software?

Wineries who are invested in their direct-to-consumer channel.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • VineSpring
  • www.vinespring.com
  • Founded 2011
  • United States

About VineSpring

At VineSpring, we pride ourselves on offering a comprehensive eCommerce solution to wineries and breweries who are seeking simplicity. We make it easy for you to sell online and manage your clubs and allocations. Our excellent support team is here for you and is always ready to lend a hand or offer advice. We are DTC, simplified.


VineSpring Features

  • Barrel Management
  • Billing & Invoicing
  • Cellar Management
  • Inventory Management
  • Order Management
  • Point of Sale (POS)
  • Production Tracking
  • Vineyard Management
  • Wine Club Management

VineSpring Reviews Recently Reviewed!


Process friendly, slow on analytics

Jan 25, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software really meets the needs for the process of selling wine. It has several features that allow you to follow the customer throughout the sale. It interlinks with other software, such as MailChimp and Square, which is useful although it can add to the cost.

Cons: I would like to have more flexibility to do analytics on our customer data base. The user should be able to design their own report. I like that you can easily download into Excel, but the way it is organize is sometimes confusing.

Overall: I say the software is friendly, yet what makes it really friendly is its customer service. They are quick to answer and no question is too small for them. Most of the time I can find an explanation on their Help feature, but when I have needed a person, they respond quickly and in a nice way. They are right here in the US and they don't send you around to 10 different people.

VineSpring Supports Small Business

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their customer service team is exceptional. Whenever we have a complex issue they are always available and ready to assist and help us learn how to best use their platform. The service functions really well and has numerous helpful ways to help segment and group your customers. Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help.

Cons: We'd love if some of the reporting was a bit more comprehensive. We are able to track things really well with the existing reporting functions, but would like a bit more detail and a few more filters to focus on specific data.

Enhancements needed

Jan 31, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, low cost, best customer service

Cons: 1) There needs to be a report that can be downloaded into excel to the DEPOSIT SUMMARY to make it easier to account for Merchant Fees, Adjustments & Refunds.

2) The sync with SQUARE into VineSpring needs to be identified as "SQUARE" not "American Express". Since the SQUARE deposits into a different operating bank account it is a time consuming & difficult task to separate SQUARE payment transactions from VineSpring to enter the monthly VineSpring sales receipts and

reconcile.

Overall: Good

Capterra loader

VineSpring for Winery Allocation Models

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: VineSpring works really well for wineries using an allocation model. It also works well with Wine Club organization and facilitation. I have been using it for about 5 years or so and I always recommend it.

Cons: I wish they had a way to upload tracking numbers to orders so that information could be viewed by customers logging into their accounts. Would be a much better level of service for us to offer our customers.

Overall: VineSpring works very well for small wineries. Their support staff is amazing and prompt!

Review Vinespring

Jan 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of adaptability and use. Love the tech support.

Cons: 1. Requested months ago the ability to print a "Packing Slip" without pricing. No response.

2. Very problematic that there is no way to record an actual "Dispatch to Warehouse" date. If an order is on hold for a while and then shipped, it still shows only the date the payment was processed.

Overall: Overall, like the software.

Review

Oct 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to navigate. Help desk is always prompt and helpful.

Cons: My biggest problem is when we fulfill wine club the alternative address will not always automatically load so you have to go into every profile that is shipping and make sure shipping address is correct. This is a huge time waste

Overall: Overall above average

Vinespring Review

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very easy to use and manage. I don't need an administrator or specialist to get things up and running. VineSpring support is awesome.

Cons: I would like deeper internal search and analytical features.

Overall: VineSpring allows me to have an easy and affordable DTC solution for our winery.

Great system for a small winery

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does everything our small winery with a robust DTC program needs. Clubs, allocations, and daily orders are all handled at a very reasonable cost. Customer service is excellent.

Cons: Major revisions tend to take longer than anticipated to roll out.

Capterra loader

Great Software for Small Wineries

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Wine club and allocation features. Integration with Mailchimp.

Cons: Customer page only lists 3 most recent orders - I wish I could see all orders for each customer at once.

VineSpring program

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. This ranges from setting up products on the website to capturing orders. Very intuitive interface.

Cons: What I like least about the software is its 3rd party mailchimp relationship. A two way communication to ensure all people who have ordered online and all people who have signed up for the newsletter would be nice.

Overall: I think VineSpring is a really great company and the potential is endless. The staff have always been extremely helpful and knowledgeable on their product as well as guiding me to the correct answer or process to get where our winery needs to go.

Small Business Owner's Best Friend

Oct 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, and ability to access it from anywhere

Cons: Thus far, I'm please with all aspects of the software.

Overall: Everyone at VS is amazing in every way, and the support level is second to none!

Capterra loader

Amazing Customer Service and Ear to the ground on customer product needs

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and AMAZING customer service. Debuting a new product that is super cost efficient for a small winery like me that primarily deals in online sales. I have used their product for 7 years now for two brands with different needs and they never disappoint.

Cons: They are in beta of a new product so ironing out the kinks but I appreciate they are putting products together that meet varying customer needs and price points. I can't say enough good things about them.

Capterra loader

Dream software.

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Browser based, intuitive, great support. These people know software and wine. Our wine club management is so easy. Interface with the Square is seamless.

Cons: I really don't have any complaints. For our winery and wine club it's as perfect a fit as one could expect.

Vine Spring is Easy and Fun!

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use and intuitive sw design.

Cons: Some more reporting details would be ideal.

Vinespring gets it done

Oct 05, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Seamlessly integrates with square

Great value for money

Once you learn how to use it easy to update for new wines

Online experience works pretty seamlessly

Seamlessly connects with ShipCompliant

Cons: User interface a bit clunky

Exporting mailing lists and updating them clunky also

Hard to take orders in person on the fly

Overall: Very positive

Vinespring Review

Oct 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For the most part Vinespring has everything we need (except a POs system, which they are working on now).

Cons: No POS system, but again, they are working on it.

VineSprinf Experience

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality is impressive, as is ease of use and integration with our site. Support has been fantastic as well.

Cons: We're on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate.

Overall: So glad we employ this platform for DTC sales. HIGHLY recommended.

Everything you need for club management and more

Feb 17, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It has a robust set of features perfect for setting up a wine club and integrated with your existing POS

Cons: Because of the vast amount of features it can be hard to learn and use at times

Great for Inventory

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is pretty intuitive in V2, I haven't seen V3 yet. It's easy to use for inventory purposes

Cons: Managing customer/club communications through this software and it's integration with MailChimp is not a streamlined process. We can't integrate with our POS so tracking member purchases and inventory that occur in our tasting room is all done after the fact manually

Vine Spring Eval

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: clean design tutorials and ease of set up friendly cupport staff

Cons: NO CRM , cost for limited club features

Overall: good support staff in setting up clean design good allocation tools hard to integrate with out side CRM

Review

Sep 28, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works well and has many options for running reports and keeping my records in order.

Cons: It isn't as easy and intuitive as I would like although support is excellent.