# VineSpring Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VineSpring the right Winery solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131533/VineSpring/reviews --- VineSpring 4.4 (21) [View alternatives](https://www.capterra.com/p/131533/VineSpring/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VineSpring Ease of use 4.1 Customer Service 4.8 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carrie A. VP Operations, Northwest Consumer Goods Used the software for: 2+ years ### "VineSpring for Winery Allocation Models" January 29, 2019 5.0 VineSpring works very well for small wineries. Their support staff is amazing and prompt! Pros VineSpring works really well for wineries using an allocation model. It also works well with Wine Club organization and facilitation. I have been using it for about 5 years or so and I always recommend it. Cons I wish they had a way to upload tracking numbers to orders so that information could be viewed by customers logging into their accounts. Would be a much better level of service for us to offer our customers. Review Source VR Verified Reviewer Director of Operations Wine and Spirits Used the software for: 2+ years ### "Process friendly, slow on analytics" January 26, 2019 4.0 I say the software is friendly, yet what makes it really friendly is its customer service. They are quick to answer and no question is too small for them. Most of the time I can find an explanation on their Help feature, but when I have needed a person, they respond quickly and in a nice way. They are right here in the US and they don't send you around to 10 different people. Pros The software really meets the needs for the process of selling wine. It has several features that allow you to follow the customer throughout the sale. It interlinks with other software, such as MailChimp and Square, which is useful although it can add to the cost. Cons I would like to have more flexibility to do analytics on our customer data base. The user should be able to design their own report. I like that you can easily download into Excel, but the way it is organize is sometimes confusing. Review Source GS Greg S. DTC Manager Wine and Spirits Used the software for: 6-12 months ### "Vine Spring Eval" February 1, 2019 4.0 good support staff in setting up clean design good allocation tools hard to integrate with out side CRM Pros clean design tutorials and ease of set up friendly cupport staff Cons NO CRM , cost for limited club features Review Source VR Verified Reviewer Winemaker, Partner Wine and Spirits Used the software for: 2+ years ### "Vinespring Review" September 28, 2018 5.0 VineSpring allows me to have an easy and affordable DTC solution for our winery. Pros The software is very easy to use and manage. I don't need an administrator or specialist to get things up and running. VineSpring support is awesome. Cons I would like deeper internal search and analytical features. Review Source Palmer E. Owner/Winemaker Wine and Spirits Used the software for: 2+ years ### "Great Software for Small Wineries" January 28, 2019 5.0 Pros Ease of use. Wine club and allocation features. Integration with Mailchimp. Cons Customer page only lists 3 most recent orders - I wish I could see all orders for each customer at once. Review Source Heather R. Founder Food & Beverages Used the software for: 2+ years ### "Amazing Customer Service and Ear to the ground on customer product needs" January 18, 2019 5.0 Pros User friendly and AMAZING customer service. Debuting a new product that is super cost efficient for a small winery like me that primarily deals in online sales. I have used their product for 7 years now for two brands with different needs and they never disappoint. Cons They are in beta of a new product so ironing out the kinks but I appreciate they are putting products together that meet varying customer needs and price points. I can't say enough good things about them. Review Source Todd M. Business Development Manager Wine and Spirits Used the software for: 1-2 years ### "Dream software." October 2, 2018 5.0 Pros Browser based, intuitive, great support. These people know software and wine. Our wine club management is so easy. Interface with the Square is seamless. Cons I really don't have any complaints. For our winery and wine club it's as perfect a fit as one could expect. Review Source PL Peterman L. Wine Director Wine and Spirits Used the software for: 2+ years ### "VineSpring Supports Small Business" September 28, 2018 4.0 Pros Their customer service team is exceptional. Whenever we have a complex issue they are always available and ready to assist and help us learn how to best use their platform. The service functions really well and has numerous helpful ways to help segment and group your customers. Whether it's a club release, or general questions on how to best utilize their service, the VineSpring team understands our needs and is always ready to help. Cons We'd love if some of the reporting was a bit more comprehensive. We are able to track things really well with the existing reporting functions, but would like a bit more detail and a few more filters to focus on specific data. Review Source LI Lynnette I. Accountant Food Production Used the software for: 2+ years ### "Enhancements needed" February 1, 2019 4.0 Good Pros Easy to use, low cost, best customer service Cons 1) There needs to be a report that can be downloaded into excel to the DEPOSIT SUMMARY to make it easier to account for Merchant Fees, Adjustments & Refunds. 2) The sync with SQUARE into VineSpring needs to be identified as "SQUARE" not "American Express". Since the SQUARE deposits into a different operating bank account it is a time consuming & difficult task to separate SQUARE payment transactions from VineSpring to enter the monthly VineSpring sales receipts and reconcile. Review Source DL Deborah L. Customer Service Manager Wine and Spirits Used the software for: 2+ years ### "Review Vinespring" January 18, 2019 4.0 Overall, like the software. Pros Ease of adaptability and use. Love the tech support. Cons 1\. Requested months ago the ability to print a "Packing Slip" without pricing. No response. 2. Very problematic that there is no way to record an actual "Dispatch to Warehouse" date. If an order is on hold for a while and then shipped, it still shows only the date the payment was processed. Review Source SH Scott H. Manager Wine and Spirits Used the software for: 2+ years ### "Review" October 5, 2018 4.0 Overall above average Pros Easy to navigate. Help desk is always prompt and helpful. Cons My biggest problem is when we fulfill wine club the alternative address will not always automatically load so you have to go into every profile that is shipping and make sure shipping address is correct. This is a huge time waste Review Source SG Seth G. General Manager Wine and Spirits Used the software for: 2+ years ### "Great system for a small winery" October 5, 2018 5.0 Pros It does everything our small winery with a robust DTC program needs. Clubs, allocations, and daily orders are all handled at a very reasonable cost. Customer service is excellent. Cons Major revisions tend to take longer than anticipated to roll out. Review Source SA Scott A. Owner Hospitality Used the software for: 2+ years ### "VineSpring program" October 10, 2018 4.0 I think VineSpring is a really great company and the potential is endless. The staff have always been extremely helpful and knowledgeable on their product as well as guiding me to the correct answer or process to get where our winery needs to go. Pros Ease of use. This ranges from setting up products on the website to capturing orders. Very intuitive interface. Cons What I like least about the software is its 3rd party mailchimp relationship. A two way communication to ensure all people who have ordered online and all people who have signed up for the newsletter would be nice. Review Source rM ravi M. President Wine and Spirits Used the software for: 2+ years ### "Small Business Owner's Best Friend" October 5, 2018 5.0 Everyone at VS is amazing in every way, and the support level is second to none! Pros Ease of use, and ability to access it from anywhere Cons Thus far, I'm please with all aspects of the software. Review Source KF Kerry F. Girl Friday Wine and Spirits Used the software for: 2+ years ### "Vine Spring is Easy and Fun!" October 11, 2018 4.0 Pros I like the ease of use and intuitive sw design. Cons Some more reporting details would be ideal. Review Source AK Alex K. King Wine and Spirits Used the software for: 2+ years ### "Vinespring gets it done" October 5, 2018 4.0 Very positive Pros Seamlessly integrates with square Great value for money Once you learn how to use it easy to update for new wines Online experience works pretty seamlessly Seamlessly connects with ShipCompliant Cons User interface a bit clunky Exporting mailing lists and updating them clunky also Hard to take orders in person on the fly Review Source SM Shane M. Dir. of Operations Wine and Spirits Used the software for: 2+ years ### "Vinespring Review" October 9, 2018 4.0 Pros For the most part Vinespring has everything we need (except a POs system, which they are working on now). Cons No POS system, but again, they are working on it. Review Source MS Mike S. Winemaker Food & Beverages Used the software for: 1-2 years ### "VineSprinf Experience" October 9, 2018 5.0 So glad we employ this platform for DTC sales. HIGHLY recommended. Pros Functionality is impressive, as is ease of use and integration with our site. Support has been fantastic as well. Cons We’re on an annual release (ie once a year). Being billed every month a for something we really only use for two months at most is unfortunate. Review Source GB Griffin B. Wine Manager Wine and Spirits Used the software for: 6-12 months ### "Great for Inventory" October 9, 2018 4.0 Pros The interface is pretty intuitive in V2, I haven't seen V3 yet. It's easy to use for inventory purposes Cons Managing customer/club communications through this software and it's integration with MailChimp is not a streamlined process. We can't integrate with our POS so tracking member purchases and inventory that occur in our tasting room is all done after the fact manually Review Source KW Kevin W. Web Developer Wine and Spirits Used the software for: I used a free trial ### "Everything you need for club management and more" February 17, 2019 4.0 Pros It has a robust set of features perfect for setting up a wine club and integrated with your existing POS Cons Because of the vast amount of features it can be hard to learn and use at times Review Source KM Kara M. Owner Wine and Spirits Used the software for: 1-2 years ### "Review" September 28, 2018 5.0 Pros It works well and has many options for running reports and keeping my records in order. Cons It isn’t as easy and intuitive as I would like although support is excellent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.