Who Uses This Software?

Back At You Media helps real estate professionals automate their social media presences, advertise their listings, and get exclusive leads.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Back At You
  • www.backatyou.com
  • Founded 2012
  • United States

About Back At You

We provide the most powerful automated marketing tools to ensure you and your listings rise above the noise on social media. We post engaging content to Facebook, Twitter, and LinkedIn and promote that content to thousands of people in your local market.


Back At You Features

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Posts Scheduling

Back At You Reviews Recently Reviewed!


March 2018 we had a great lead that turned into a listing

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Back At You is very easy to use and the program is interactive. Uploads our listings automatically from the MLS saving us much time.

Cons: The time it takes to load new listings. It may be several days before the listings actually show up on Social Media which is out of their control because the listing has to go through many channels before it gets to back at you media.

Overall: Less time we have to spend getting our listings out and the weekly RE information sent out automatically.

Great support for a great product

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I know that I need strong social presence and BAYM keeps me on auto-pilot, saving me hours of searching for content and posting. On the rare occasion that I need support they get back to me quickly and always confirm that the issue or my question has been resolved. Great customer service!

Cons: Content is not always geographically correct for my business here by the beach. The product is good but I have not leveraged the expense into business that can be attributed to BAYM. Debating if ROI is worth it or not.

Capterra loader

Great tool for Real Estate professionals!

Jul 12, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Don't have much spare time to worry about Social Media? Back at you media is for you! Love the automatic listing updates and being able to be as involved as you want with the timing of posts.

Cons: I wish it were a bit more easy to navigate and create my own posts. A lot of the time I end up giving up and just waiting for an automated post to be created.

Capterra loader

Support Call 11/8/18

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Content, updates, ease of use, many ways that the software can be used for buyer and seller leads.

Cons: Trying to keep it within my sphere; learning how to use it without always boosting.

Overall: I am using it for Seller leads. My experience with tech support has been very positive and helpful.

I finally listened.

Nov 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am hardly qualified to say anything about your software. I will know more after further use.

Many thanks to the support staff for his kind and truthful approach to helping me restart this partnership. I am excited about exercising the little knowledge I have gained, and am most appreciative for your customer support.

With his training and expertise, I look forward to receiving more qualified leads. I can take it from there. I hope we build a better economy together!

Cons: My ignorance of its capabilities, and the time I have wasted ignoring it.

Overall: Timely and encouraging.

We have been very pleased and excited about all aspects of the program.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software gives us the opportunity to effectively utilize social media as our dominant marketing tool. In addition, and perhaps most importantly, allow us to do what we do best...SELL REAL ESTATE

Cons: Need more marketing and lead conversion training/suggestions related to the software. The inability to preview and edit auto emails sent to customers regarding property values should be addressed.

Overall: Ability to automate social media content and client engagement with minimal physical effort.

This has been a game changer for our agents!

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Helps them organize their social media accounts all in one place. Creates a property website with a lead capture and marketing one sheet for their sellers.

Cons: Some of our less tech savvy agents are hesitant to adopt this platform however once they realize the ease of use, they have warmed up and see the value

Easy to use and able to set it up on autopilot.

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use and customer service was very helpful. They spent time on the phone to answer my questions and encouraged me to call back when needed.

Cons: Wish they had more options for posts and content that was directed to real estate investors. Would like to publish my own unique content.

Overall: Able to set up social media posts and have them set out on a schedule. I also find the listing ads to be set up well and have seen a good response from the boost posts.

Capterra loader

Easy and Painless!

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am technologically challenged but this is completely user friendly! First time I have ever used a company to promote my business.

Cons: There isn't any negative or downside that I have experienced so far.

Overall: This is the first time I have ever invested money in promoting myself and my business on-line. The program is simple which makes it attractive for non-tech people like me. The customer care is AWESOME!

The Best

Oct 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this product! Fun and easy to work on

Cons: nothing so far, just wish I had more time

Overall: Really great experience with Back At You. Appreciate the patience everyone has given me.

Great support team.

Feb 12, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to learn. Much of it is done for you. Tutorials are available as well as phone consultation. I learn something new each time I speak with their tech. support.

Cons: I would prefer a post each day. 3 times a week is not consistent based on recommendations in my industry.

If you're not in California, AVOID!

Jul 03, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: My thought was to have automated media so I did not have to add that to my personal schedule. Ideally was hoping program would take care of that part of marketing and lead capture.

Cons: Everything is geared towards west coast. Pictures aren't released any to midwest. Information they use is not reliable like Zestimates, etc.

Overall: None quite frankly

Why I chose Back At You Media

Aug 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of the site to change up anything all in one place.

Cons: Least favorite is that I waited until now.

Overall: I think Back At You Media will save me time and put me in front of the audience that I am trying to attract and push my logo so that it will be recognized before I am.

I was referred to back at you media by a colleague, and have really enjoyed the program, thus far.

Feb 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really like how much the program has grown my social media presence and also generated leads at the same time.

Cons: The quality of the leads haven't been as good as I would like. Virtually none are looking to move in the immediate future.

Best experience with customer support - I felt like my comments were valued.

Feb 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Fairly easy to use, large typeface, pushes out to 3 sites...soon to be 4, pages seems to load quickly.

Cons: Some tweeks are needed that are more "intuitive" for the user. Get "real users" to tell you what they like and don't like. Set a goal that most of your users should never have to be trained or have something explained as it relates to usage. Make it "idiot proof" for real estate idiot's like me!

Capterra loader

Very satisfied client

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to navigate and use and integrate with your listings .

Cons: No thoughts on this currentlybas I am very satisfied

Overall: Customer Service experience is always helpful and valuable to my business and marketing

Great Experience

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: User Interface is Simple, Clean, Pretty, Easy.

Cons: I haven't experience any cons at this time.

Overall: Posting Listings is easy. Content that is posted is current.

MOST AMAZING CUSTOMER SERVICE FOR A TECH COMPANY!!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is AMAZING! I called 6 times for support within a 24 hour period. customer service helped me several times - They are AWESOME! I highly recommend this company just because you can reach a LIVE LOCAL HUMAN!

Cons: Love it there is nothing i don't like! However I just started using it so the verdict is out. The customer service makes it easy to use

Run dont walk they are a total rip off.

May 25, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: They service and results for money paid is like being robbed. I listen to what was offered asked questions its like after they got your credit card they are too happy to keep charging and forget their side of the agreement.

Overall: Meet Unethical individuals none other

Amazing

Sep 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use once rep walked through everything with me.

Cons: It would be nice to boost directly from Facebook.

Overall: At first I was a little disappointed. Rep called me a month later and completely changed my mind and helped me finish liking up other social media platforms and with my FB Business page. THANK YOU TO REP!!!!!

Customer rep is the best at explaining how the software works and how best to optimize the features

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Effective and easy to use once you understand it. I think the photos look great on the website too.