# Back At You Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Back At You the right Social Media Marketing solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131534/Back-At-You/reviews --- Back At You 4.5 (58) [View alternatives](https://www.capterra.com/p/131534/Back-At-You/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Back At You Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Andrea G Broker AssociateReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Great response time, and help with any/all questions as they arise. “ November 6, 2025 Andrea G Broker AssociateReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “It tends to be a little more cumbersome than the Social Bay page. “ November 6, 2025 LM Lisa M Office ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “BackAtYou brings a lot to the table when it comes to supporting the operations of a real estate business“ June 18, 2025 LM Lisa M Office ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “While the vision is strong, some parts of the execution felt a bit clunky.“ June 18, 2025 Andrea G Broker AssociateReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Very informative, and helpful (overall).“ November 6, 2025 BE Beatriz E Real Estate agentReal Estate, Self-employedUsed the software for: Less than 6 months. “Please research reviews and do not give them a card they can continue to charge“ February 7, 2024 DP Dana P AdminReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Makes life so much easier“ November 19, 2025 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shana T. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "\[sensitive content hidden\] for President!" February 3, 2026 5.0 Pros Just had THE best experience with \[sensitive content hidden\] at Back At You customer support. He was able to address all of my concerns and was very patient and thorough. He truly went above and beyond to ensure that my account was up and running properly. 10 out of 5 stars! Thanks \[sensitive content hidden\]! Cons No cons to mention. Great experience overall. Should have called sooner. Would definitely recommend to everyone! Review Source VR Verified Reviewer Broker Associate Real Estate Used the software for: 2+ years ### "Prompt and Efficient" November 6, 2025 5.0 They have been supportive and communicative with all my questions, and have never made me feel like a burden. Great response time, and help with any/all questions as they arise. Very informative, and helpful (overall). Pros The prompt and efficient responses to all my questions has been a game changer in my understanding of the product! Cons The Back At You page itself, seems a little dated. It tends to be a little more cumbersome than the Social Bay page. Overall, it is a great CRM and fairly easy to use. Review Source EL Elie L. owner Real Estate Used the software for: Less than 6 months ### "Great support" March 29, 2024 3.0 To early to tell . As I'm still learning the system Pros So far the support I got was very good. It's still time to tell what will be the results as far as increasing the exposure of my listing to a wider audience and more visits to the listings. Also - I called the support center and \[sensitive content hidden\] answered. He was patient and very clear in explaining all my questions. Made me more understating the system and how to use the product to its most. Cons It was not clear enough for me from the beginning - when talking to the promoting agent - of what is covered in the fee and will be additional fees. Also - when used the plans terminology there has not been a very clear explanation of the differences of the services offered. Maybe for people who are regularly using Social Media it is clear however for some who are not - like myself - it was not clear until \[sensitive content hidden\] clarified the terms. Also - the YouTube videos are hard to follow first because of the speed of talk and pointing fast to different places on the screen - which makes the eye blur. The second is the chirping voice of the speaker. Review Source LM Lisa M. Office Manager Real Estate Used the software for: 6-12 months ### "Back At You and BPRE" June 18, 2025 4.0 Overall, my experience with BackAtYou was pretty good. The platform offers a lot of great tools. That said, I think we simply needed something a little different for our specific needs. Not every system is one-size-fits-all, and while BackAtYou had strong potential, it just didn’t quite fit the way we run our operation day to day. It’s a good product—just not the right match for us. Pros BackAtYou brings a lot to the table when it comes to supporting the operations of a real estate business Cons While the vision is strong, some parts of the execution felt a bit clunky. One major gap was the lack of a built-in communication tool—there was no streamlined way for company-wide messaging or internal updates. That made it tough to keep everyone connected in real time. Additionally, the performance tracking features didn’t really fit our company structure or the way we measure success. While the system offered data, it wasn’t in a format that was actionable for us. Review Source KTR Karen Thomas R. Sales Real Estate Used the software for: 2+ years ### "They help me make quick work of social media" August 29, 2025 5.0 When I was initially introduced to Back At You, I was unsure whether it was something that I would use now I am definitely glad that it is available and I use it frequently. Pros I’m a bit of a control freak. I like to know that I’m satisfied with what goes out, and that it is a reflection of me. I totally appreciate the fact that I can review every post ahead of time and delete anything that doesn’t represent me. I love the ability to make custom changes to what is being sent out on my behalf as well as to create things from scratch in their system. Cons Sometimes technology is not my friend and it can be frustrating when things don’t exactly go the way that you would like, fortunately, I have been able to get assistance from people like Derek who understand what I’m talking about Review Source DP Dana P. Admin Real Estate Used the software for: 1-2 years ### "Great for social media!" November 19, 2025 5.0 Great experience! I enjoy the social content part of it. They also post for you which makes it seem like you’re doing all the work Pros I can post to all my social media platforms at once and can schedule from months on end! Makes life so much easier Cons The cost can be a bit pricey for a solo person paying. If you’re doing it with an office could be a cheaper way Review Source Megan E. Administrative Assistant Used the software for: 1-2 years ### "Great tool for Real Estate professionals!" July 12, 2018 4.0 Pros Don't have much spare time to worry about Social Media? Back at you media is for you! Love the automatic listing updates and being able to be as involved as you want with the timing of posts. Cons I wish it were a bit more easy to navigate and create my own posts. A lot of the time I end up giving up and just waiting for an automated post to be created. Review Source Lynn G. Broker Associate | REALTOR Real Estate Used the software for: 2+ years ### "Great product" November 1, 2019 5.0 Does as advertised & offers great solution when you need help with social media Pros I'm a long term subscriber. Posts have improved over time, content is better than ever. Support is always there for me, responsive & understanding. Cons Wish there more photos reminding subscribers of Florida exteriors Reason for choosing Back At You Just got lucky. I was at aFAR convention, stopped by their booth & history was made. Review Source Deborah M. President Real Estate Used the software for: 6-12 months ### "Support Call 11/8/18" November 8, 2018 5.0 I am using it for Seller leads. My experience with tech support has been very positive and helpful. Pros Content, updates, ease of use, many ways that the software can be used for buyer and seller leads. Cons Trying to keep it within my sphere; learning how to use it without always boosting. Review Source Georgette G. Broker Owner Real Estate Used the software for: Less than 6 months ### "Worth every penny!" September 21, 2019 5.0 We have been searching for this must-have marketing gem for quite some time and by luck, we finally found it! This is exactly what our company needed to put us back on top and engage the social media circuit in full force. Everyone has demonstrated true professionalism, combined with product expertise and we highly recommend their marketing services. Special thanks to team Pros The software is very user-friendly and affordable Cons So far we haven't found any issues, but have made a few suggestions Review Source SR Shawna R. Realtor Real Estate Used the software for: 1-2 years ### "Advertise while you work" April 6, 2021 5.0 I think this more about branding yourself for the long term vs the here and now so as long as your willing to stick it out it should pay off. Pros I like that it is automated and doesn’t require me to “babysit” the internet all day. It lets me still advertise and capture new clients while I’m in the field with current clients. Cons I think with any social media platform it is relying on algorithms and since we are in crazy times right now with these platforms it’s hard to tell if I’m reaching my target group or not. Review Source JK Joe K. Licensed Real Estate Salesperson Real Estate Used the software for: Less than 6 months ### "Finally, I can now say I have an active Social Media presence " July 11, 2019 5.0 Currently very satisfied Pros The ability to set and forget daily news feeds, engaging content, analytics in the back office.Being able to call a customer service phone number and speaking to our rep. Thank you for being patient and answering all of my questions, Since joining BAYM a few weeks ago, I have paid for additional blasts Cons The price of the subscription has yet to yield a solid lead that ultimately converts to a client Review Source DS Dawnell S. Realtor Real Estate Used the software for: Less than 6 months ### "Scam!" August 15, 2019 1.0 Terrible!!!!!! Pros Nothing. there is nothing that i like about this company. They are only interested in selling their product, not on it's function, success, or ability to help their consumer. Do not use them! Cons I did not ever proceed with this product as I wished to cancel within the same day as agreeing to the subscription(I was told that I could). I continue to be charged when no product is live or in use. I have contacted them several times only to be told the product agreement cannot be changed. This is a typical high sales... get the account and screw the actual client. Stay Clear! There are many other optoins that sincerely care about your business and your support your requests and goals. Reason for choosing Back At You Pressure Review Source LM Lisa M. Head of Marketing Used the software for: 1-2 years ### "This has been a game changer for our agents! " November 9, 2017 5.0 Pros Helps them organize their social media accounts all in one place. Creates a property website with a lead capture and marketing one sheet for their sellers. Cons Some of our less tech savvy agents are hesitant to adopt this platform however once they realize the ease of use, they have warmed up and see the value Review Source LJ Lori J. Broker Real Estate Used the software for: Less than 6 months ### "Service is great, Easy to use!" July 3, 2019 5.0 Very responsive. Pros I like the ease of use and the fast service. Cons I have nothing negative to say about the software. Review Source SS Samantha S. Real estate broker Real Estate Used the software for: Less than 6 months ### "Run dont walk they are a total rip off. " May 25, 2017 1.0 Meet Unethical individuals none other Cons They service and results for money paid is like being robbed. I listen to what was offered asked questions its like after they got your credit card they are too happy to keep charging and forget their side of the agreement. Review Source BP Blake P. Realtor Associate Used the software for: Less than 6 months ### "I was referred to back at you media by a colleague, and have really enjoyed the program, thus far." February 14, 2018 5.0 Pros I really like how much the program has grown my social media presence and also generated leads at the same time. Cons The quality of the leads haven't been as good as I would like. Virtually none are looking to move in the immediate future. Review Source RH Richelle H. Director of Development Real Estate Used the software for: 6-12 months ### "Great Experience" September 19, 2018 5.0 Posting Listings is easy. Content that is posted is current. Pros User Interface is Simple, Clean, Pretty, Easy. Cons I haven't experience any cons at this time. Review Source JV Janess V. Realtor, CRS Real Estate Used the software for: I used a free trial ### "Excellent Customer Support" May 9, 2019 5.0 Execellent Pros Excellent Customer Support. Alwasy there to address my questions. Cons No issues. Very pleased with level of professionalism and patience. Review Source BE Beatriz E. Real Estate agent Real Estate Used the software for: Less than 6 months ### "DO NOT SPEND YOUR MONEY WITH THIS COMPANY " February 7, 2024 2.0 I regret using them. I honestly do not want this to happen to anyone. Please research reviews and do not give them a card they can continue to charge Horrible experience. I will be sharing with all my coligues Pros I was excited from the first conversation with te sales representative. But what he promised was not true. The the 6 months that I had signed up no worth willing lead came from their service. Cons I had told the representative I would do 6 months. The take your credit card inorder for you to boost. Well it seems after the 6 months they went ahead and charged my card for 6 more months. That was never the agreement and going through the 6 months they are not worth the $2,200 dollars they have charged me,. I urge everyone to do their home work. I am currently asking them to cancel the account and there response is they sent an email out letting ,me know. . Shame on them Also they do not answer their phone Review Source VR Verified Reviewer Managing Partner Real Estate Used the software for: 2+ years ### "Social Media with Results" March 21, 2019 5.0 Overall I am satisfied with the results of the leads. I am looking forward to closing more transactions from Back At You media leads. Pros This software is easy to use and gives you the ability to use it on your desktop or your mobile device. It provides information as soon as it is available​. The leads that you get from Back At You can be redirected on my current CRM platform. They also provide you an easy CRM tool to keep up with your leads. Cons In​ the beginning, I was getting leads outside of my area. However, this issue was resolved. Review Source DM Diana M. Realtor Real Estate Used the software for: 6-12 months ### "Con Artist They tell you you can cancel and have no heart if you pass a few days even due to Illness" August 16, 2021 5.0 Not Happy! Pros They tell you your the only one receiving the referrals, however, when I would call the phone numbers the people would say that many people were calling them from this add. This didn't only happen once. It happened many times. I even have emails where the people would say to stop sending them emails from different realtors. Also, we were told to do a contract for 6 months, and that it would not automatically renew. It did, and since I have Shingles I had been not in service so didn't remember to cancel more then 5 days before, they decided to proceed with charge. By the time I saw the charge they said a few days had passed and couldn't cancel anymore. I have a liver transplant baby and have had to minimize expenses and they have not helped at all by automatically renewing $2,200. Cons Its supposed to be referrals only to you and they send to different people. Review Source KW Karen W. Realtor Real Estate Used the software for: 2+ years ### "Great Content Very helpful" March 13, 2019 5.0 No problems that have not been solved & easy to work with. Pros The flexibility of ease to use and hopefully more lead generation is the main goal. Cons I look forward to it serving Instagram which when that happens will be happier. However, I personally like the service, it tailors the type homes I like and articles I would personally write myself/ Review Source RT Robin T. Director of Operations Real Estate Used the software for: 2+ years ### "March 2018 we had a great lead that turned into a listing" May 10, 2018 5.0 Less time we have to spend getting our listings out and the weekly RE information sent out automatically. Pros Back At You is very easy to use and the program is interactive. Uploads our listings automatically from the MLS saving us much time. Cons The time it takes to load new listings. It may be several days before the listings actually show up on Social Media which is out of their control because the listing has to go through many channels before it gets to back at you media. Review Source JM James M. Realtor Real Estate Used the software for: 2+ years ### "Support 2nd to none" August 5, 2019 5.0 Pros I know that social media is an important part of my marketing plan and BAYM takes care of this for me. I like the ability to delete posts that aren't important to my audience as well as the ability to create my own posts and promote listings. When I have questions, the chat feature usually provides a good solution. If no one is available for the Chat feature then I can count on a quick response by phone or e-mail. Cudos to Bladymir for being one of the best Customer Service representatives that I work with at any vendor. Cons I sometimes build a post that Facebook rejects. I wish that when this happens someone at BAYM would review the failures and advise on corrections/revisions Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.