Shopify Concierge

BookThatApp


2 / 5
1 review


Average Ratings

1 Review

  • 2 / 5
    Overall

  • 3 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

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About BookThatApp

An application for Shopify store. Provides Shopify orders tracking and booking calendar maintenance functionality.


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BookThatApp Features

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BookThatApp Reviews


App SHOULD be good - helpdesk is rude and unhelpful

Dec 19, 2013
2/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Comments: Initially this looked like it was going to be a good app. Unfortunately it didnt quite work the way I wanted it to so having seen on their forum that I wasnt the only person with the same issue I contacted helpdesk to see if they could help.

To cut a long story short 'Christine' on the helpdesk was slow to respond and dismissive of my question. When I pointed this out she lost it and started to become rude and intentionally unhelpful. At no point was she interested in answering my question but instead suggested that I just gave up and left - then proceeded to delete my request and block me from getting help again.

Basically they have the worst customer service imaginable!!