# CallProof Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallProof the right CRM solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131553/CallProof/reviews --- CallProof 4.1 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallProof Ease of use 4.3 Customer Service 4.8 ## Pros and Cons in Reviews RM Rod M VP SalesIndustrial Automation, 501 - 1,000 employeesUsed the software for: More than 2 years. “The system tends to be slow and the ability to manipulate and change reports is cumbersome if not able to be done at all.“ August 1, 2023 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Executive Sales & Marketing Assistant Retail Used the software for: 1-2 years ### "CallProof has been a great success for our company!" September 7, 2018 5.0 This application has allowed for our upper management and managers to be able to observe and track what their outside sales reps are doing on a daily basis. Not in a black helicopter/spying kind of way, but more so being able to interact and see how we can increase our sales and win more business. Our outside sales reps are now held a lot more accountable to who they see and how well they utilize their time. Pros It's very user friendly, even for those individuals that consider themselves not phone/website savvy. The customer service is what we really love and enjoy. They are very quick to our needs and get things fixed/solved as soon as possible. Cons At the beginning, and even occasionally here and there, there are some app bugs that can be a bit frustrating for our outside reps however they do quickly fix the situation. And of course what app doesn't have these bugs once in awhile. Review Source CC Chris C. Regional Manager Building Materials Used the software for: 2+ years ### "Thompson Tile and Stone " August 4, 2023 5.0 It is great Pros Mobile is very easy to use when out in the field. Keeping track of where you visited is streamlined. Note taking you are able to plan for your upcoming week easily. Cons When employees leave a company they stay forever in the contacts Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost Review Source RM Rod M. VP Sales Industrial Automation Used the software for: 2+ years ### "Call Proof Yes or No?" August 1, 2023 3.0 Good customer service. Fast responses. Knowledgeable support. Pros Product is simplistic in nature and the cell app is easy. It can be problematic in bad reception areas. Cons The system tends to be slow and the ability to manipulate and change reports is cumbersome if not able to be done at all. Reason for choosing CallProof Price and Ease of use for the team. Switched from [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Very expensive and spent more time enforcing people to use it than on sales. Review Source TD Traci D. Office Manager Management Consulting Used the software for: 1-2 years ### "Ease of use" January 30, 2023 4.0 Overall experience has been great. Love how easy the software is to use, the ability to customize, good customer service. Pros Integration was pretty seamless. Love that we can customize and add/change fields ourselves, super user friendly and not complicated like some CRM's. Cons We have some hiccups with email syncing, but the Call Proof customer service team is responsive and always is available for questions and help when we need it. Reason for choosing CallProof We were referred to CallProof by a colleague who thought it would be a good fit for us. Review Source MA Michael A. President Information Technology and Services Used the software for: 2+ years ### "Great and Simple CRM" February 9, 2023 5.0 For years, my field sales team has been using CallProof and they love it. Logging visits is easy and finding leads and creating routes is a breeze. Leadership can easily track calls, emails, face-to-face meetings and custom forms filled out by my sales people. The support team has always been of great help when it comes to data imports and customization. Pros Easy to use, mobile and great at maximizing sales visits and tracking. Cons I really have nothing negatice to say. They have been easy to deal with and we love the product. Review Source RH Richard H. Owner Logistics and Supply Chain Used the software for: 2+ years ### "Rare Features, Poor Support and Buggy Software" July 9, 2017 2.0 Pros The main reason I use a CRM is to know which calls I should make today. Regular check-ins and follow ups have been the key to my success. Callproof tracks days since last called, and you can report by different customer types. That gives me the basic "to do" list for the day. You can add the contacts to a route, and Callproof will optimize the route. When you're into your day, and have extra time, Callproof will tell you which contacts are close by and when you contacted them last. All very good stuff. I don't use it for pipeline and opportunity tracking. Cons If Callproof did everything it claims to do, I think it would be perfect. But unfortunately, it doesn't. The biggest problem I have is that the Google Sync doesn't work. When I come back from a trade show with 15 new prospects, I have to load them manually into Callproof. When I get an email from someone new, same thing. Tech support has known about this issue for me for several months. I think they have given up. Also, the follow-up reporting doesn't seem to sort right. I get a daily email with a prioritized list of calls, but it puts yesterday's contacts at the top of the list instead of the bottom. Review Source JE Jeffrey E. District Manager Consumer Electronics Used the software for: 1-2 years ### "CallProof has Improved My Sales Team and Management" September 7, 2018 5.0 We've had great success getting our inside and outside teams coordinated. Being able to see where reps are without slowing them down is great. Having the CallProof team on hand for customer support at any time is excellent. Pros I love that we have great customer service that is always available. Love being able to see where my outside reps have been and know they are on location. Initial training for my staff was included. Route planning and optimization helps my reps spend time wisely. Reps can easily add new contacts and find leads while in the field. All of it is easy to use. Speech to text makes it perfect for our guys. Cons All my recommendations and improvement ideas have been addressed by the awesome team at CallProof. Review Source SB Sharon B. Sales Building Materials Used the software for: 2+ years ### "Game changing life changing software, fun to use" September 7, 2018 5.0 Wonderful,All my calls were answered promptly and the staff would walk me through my issue with great patience....repeatedly. Pros The Ease of working with it. It’s totally idiot proof, that’s very important. Nothing falls through the cracks. I have a very long sales cycle and a very big pipeline . I can’t imagine life without callproof . Cons There is nothing I don’t like. Maybe some stuff I don’t use,. Review Source DR Dawson R. VP Sales Automotive Used the software for: 2+ years ### "Rob Robbins on Call Proof" September 10, 2018 3.0 Call Proof suites our needs...Salesforce is too expensive and over the top with it's capabilities... Pros GPS capability helps me measure effort... Voice to print makes it simple to enter call notes... Cons It doesn't interface with our management system... Searching contact visits can be awkward... Client notes on the spreadsheet are really difficult to read in the spreadsheet... Review Source RB Ron B. North American Sales Manager Consumer Goods Used the software for: 2+ years ### "Callproof Review" September 7, 2018 4.0 Sales Reps are using this to locate our current customers while traveling and it works great. We also use it to record contacts and make notes, so everyone on the team knows what is going on. Pros Easy to use. Customer Support is over the top. Very easy to export data. Cons Had some issues with updates messing up our data, it was corrected but it interrupted business for a few days. Review Source PJ Patti J. Business Manager Management Consulting Used the software for: Less than 6 months ### "Overall a decent system for the cost" December 5, 2016 4.0 I had reviewed quite a few CRM systems. My search was not easy as I needed a system built for tracking Public Outreach rather than just traditional sales. There wasn't much out there. I was impressed by Call Proof's ability to customize and structure the system to our needs. I also like that they were able to download our entire Excel database saving us hundreds of hours in data entry. Pros The ability to download info on to the system from the App makes it easy for our people in the field to update information after each call they make, while information is fresh in their minds. The ability to customize the System to our needs has been a great help. Overall, the customer service techs have been available and helpful. Cons The initial setup and figuring out your customization can be a little consuming. Especially when you are customizing to something that is not basic sales tracking. Review Source LW Luke W. Sales Director Medical Devices Used the software for: 1-2 years ### "Good program" September 17, 2018 4.0 Positive Pros High detail. Easy to make sure all detailed are recorded and accessible. Cons Easy of navigating options. At first is hard to find where to change drop down or filter options. There is so much on the landing page. Review Source TB Todd B. Medical Practice Used the software for: ### "CallProof Pros and Cons" February 9, 2015 4.5 Pros I enjoy many capabilities of this app, and some of my favorite options include recording of each activity, logging abilities, detailing in notes, locating places, accessing logs of others, linking to companies websites, and easy navigation. Cons There are some functionality issues I have come across with this app. I have had difficulties searching for companies when I spell them out and would have to scroll through many pages in order to pull up the proper company. The spelling would be spot on, yet it still doesn't locate the account and load properly. The other issue I recall was when I was unable to sign on to CallProof and use the program. I would attempt to log in, but it failed to sign me in. I understand perfection is impossible and favor mostly all the features, but this paragraph identifies my only two complications thus far. Review Source KR Kayla R. Used the software for: ### "" June 14, 2013 4.5 The customer support from Joshua Gifford was impeccable! He was always patient, fun to have on the phone, very knowledgeable of the product and the certain phones that we were having issues with. The only issues we ran into over and over again was the APP on my community educators phones would not log the businesses around us correctly. The steps they had to take to put in a new business every single time was aggravating for them and took more time out of the cold calling. To reach their goal, it would take over 3 hours, when ideally it should only take 1 hour. Call Proof was holding them up, or they would just grab a business card and email me the places they went at the end of the week that Call Proof couldn't find or would log correctly. I love the customer support and I would love to use this product again in the future if some kinks were worked out first. Great solution for us and less of a headache on my end at the Director of Marketing. I also loved the daily email updates, the website, the Manager's Daily Report! Thank you Josh for everything! Review Source AR Amber R. coo Logistics and Supply Chain Used the software for: 1-2 years ### "Great for a smaller company that doesn't need all the bells and whistles " October 13, 2020 3.0 Pros It is very easy to show the first time ever user of a CRM. Cons I don't like that that an event and a note are different. It can cause an issue when trying to claim/keep a lead with time and activity management. Review Source JJ Jenna J. Medical Practice Used the software for: ### "Amazing resource!" January 14, 2015 5.0 Pros I am so happy that we found CallProof. My company has several locations, is growing our marketing department, and wouldn't be able to do it without CallProof. It keeps everyone on the same page and helps encourage our employees to do more and explore more leads! It's super easy to use, and we come up with new techniques everyday. Also, they were super helpful when we signed up and did several training sessions with us to make sure everyone learned the program. He always responds quickly if we have any questions or need help with leads! It's a wonderful resource to help our company continue to grow and be successful. Cons So far, we haven't found anything that we don't love about CallProof! Review Source MZ Mark Z. General mgr Wholesale Used the software for: 6-12 months ### "CallProof " September 10, 2018 5.0 It definitely makes reporting easy it also keeps the sales force honest Pros Simple to use both from the sales person to management Cons There’s nothing that I dislike about it. Review Source JR Jose R. President Management Consulting Used the software for: Less than 6 months ### "a Sales-only oriented CRM... that falls short in the CRM run" September 21, 2018 2.0 Pros Interesting concept and much focus in the Sales organization. The mobile app is a plus for the field team. Cons Functionalities are limited as well as integration with other apps. Integration with Zapier (and therefore, to external apps) is a plus as will allow customization of process flows. Review Source FA Femi A. Partner , Accounting Services Management Consulting Used the software for: 6-12 months ### "Customer Engagement in a box" October 8, 2018 4.0 Pros I like the fact that the it gets the customer tracking job done effectively, I love the email integration feature. Cons Why i am not giving callproof full marks is due to the limited integration with other apps, susceptibility to bugs and the paid version is a bit pricey. Review Source VR Verified Reviewer Sales And Marketing Representative Fine Art Used the software for: Less than 6 months ### "Great Support" September 7, 2018 4.0 Pros Support team extremely helpful. Fairly simple to work through. Cons A lot of work on the front end. Takes time to work through but great support. Review Source MB Matt B. Used the software for: ### "" June 18, 2013 4.5 CallProof expertly answers the challenges that our multi-regional, multi-step sales process presents. The software is the product of considerable thought, superb programming, and excellent customer support. CallProof is a framework to measure activity, coach challenge areas, and achieve more sales. Our sales reps and their leaders receive reporting on a regular basis (daily, weekly, monthly) that indicates key activity areas that lead to sales. No sales rep or leader is ever in the dark about activity levels, challenge areas, or successes. CallProof is easily the best sales management software we've seen and it gets better every day. Review Source LC Lucas C. Pharmacist Medical Practice Used the software for: Less than 6 months ### "Very useful - great price" January 10, 2018 5.0 Pros Quickly log sales/marketing conversations under a specific client. Voice to text function works well. Cons Does have a few quirks, but all we're explained during the training sessions. Does not always save information when you add a new contact. Review Source DD Doug D. Transportation/Trucking/Railroad Used the software for: ### "Easy to use!" January 14, 2015 4.5 Pros My company is compiled of many contractors that are scattered throughout the country. When it comes to training new sales staff, CallProof is one of the most important topics and also one of the easiest for me to train. A database that functions for the sales rep and that provides statistics that mangers look for is very important. CallProof provides both with ease! Cons I've been using for over a year and have no complaints thus far! Review Source LG Lisa G. Sales Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "New application for sales people that actually is helpful" May 12, 2015 4.0 Pros Bottom line, software is only useful if you know how to use it. This company has the personal backup to assist and lead sales managers through how to use it and how to make it work into your world of keeping up with many people seen throughout the day. I would have had nothing to show for my work, if they didn't help me as I go along a week later, with new questions, after trying it on my own. Helpful and fun to work with, keeping my interests in mind, to make my job easier and successful for the company. Cons Nothing, maybe, my personal phone to be bigger, seeing it is difficult, but that is the case with anything. Review Source RB Randle B. Owner Financial Services Used the software for: Less than 6 months ### "Startup Business - Makes This Less Daunting" September 10, 2018 4.0 Extremely supportive and interested in our business Pros Ability to enter and record information quickly with less typing Cons Too new to say...we just signed up with this Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.