Who Uses This Software?

Online shops, software vendors, online service providers (e.g. financial). Live chat works great for all online businesses selling complex products or services over their website.


Average Ratings

409 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Userlike
  • www.userlike.com
  • Founded 2011
  • Germany

About Userlike Live Chat

Help customers in real-time via your website, Facebook Messenger, and Telegram. Proactively invite web visitors to a chat. Offer a contact form when you're offline, or use a chatbot to receive chats for you. Collect leads and contact info through a register form. Forward chats between Operators and use group and skills options to guide incoming chats to the right people. Customize the chat window to fit the design of your website. Connect Userlike with other business tools (e.g. CRM/helpdesk).


Userlike Live Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Userlike Live Chat Reviews Recently Reviewed!


Hard To Pass Up On

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pros: Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. ¿ Offline Chat Message ¿ Pre-set Scripted Chats ¿ Google Analytics Connection - Set Up Goals ¿ Custom Appearance ¿ White Label Chat ¿ No Per Operator Cost ¿ Chat Monitoring

Cons: The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Recommendations to other buyers: If you plan on using Userlike, make sure you take the time to learn the many features well. It is most beneficial when you know how all the features help you out.

Capterra-loader

beautiful real-time chat software developed on web and mobile

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.

You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .

the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.

The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...

It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Jun 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the chat administration panel, because it's simple to use and efficient.

I like the general new design and the pastel colors of the widget chat panel.

I like the service speed and the high level of the server availability.

Cons: Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.

To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.

For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Overall: This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.

We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.

We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.

In general phone calls and emails amount decrease seriously.

Capterra-loader

Effective but a mobile app is a must.

Jun 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.

User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.

User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).

However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Capterra-loader

With Userlike ,we communicate with customers wherever they deem convenient.

Jun 24, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike provides myself and the customer care team in my organization with an effective and simplified channel to communicate with clients ,partners and customers. The Userlike support always been ever helpful towards making our experience with this solution as beautiful as possible.

Userlike makes our customers feel at home whenever they have to communicate with us ,as they are able to communicate with my organizations support cast across their favorite chat platform ; be it Telegram ,Facebook messenger or Whatsapp messanger.

Cons: Lack of a native Android app. to ease the communication process for my organizations customer service department. It is impossible thinking in a mobile first world , Userlike is banking on a mobile compatible website for chat as against a smartphone app.

User friendly | Supports offline messaging | Supports sending custom data for user identification

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros: - Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons: - Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Recommendations to other buyers: Perfect, if you are a small team and cannot find time to concentrate on the production issues that the users face. Offline messaging proves to be a boon, in such cases. Also perfect, if you are a medium sized company with a team of operators who can take care of chat-based support. Multiple operator profiles are supported and you can assign the queries/chats to different operators.

The best helpdesk solution I have admnistered

Jul 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the modern look and feel which User like presents our support agent and customers alike. Alongside the level of efficiency it provides my team. By leveraging on Userlike chat macros ,our agents are able to communicate with up to ten different customers at the same time : saving us time and money in the process. It is easy to setup and the introduction of the Userlike chatbot(Chat Butler) last year,has improved the efficiency of support we give to customers.Allowing support agents just focus on complex customer queries ,leaving Chat Butler to tackle simple enquiries made by customers.

Cons: Inability to use Userlike on the fly due to its lack of a native smartphone app. We do improvise by making use of Android Tablets,however there will always be a difference between accessing Userlike web on tablet and accessing it via a dedicated mobile app.

Capterra-loader

Impressive customer support.

Jun 28, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Cons: New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

Capterra-loader

Affordable and effective.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons: Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Easy and fast setup of the software. Team members are invited with a few clicks.

Oct 26, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Cons:

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

Overall: Quick and easy communication with customers directly through the website.

Very easy and sufficent way to help our business

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Pros: Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Recommendations to other buyers: I would absolutely recommend this to any business who is considering using this additional app. We use it for multiple teams within our business as it's such an easy way to communicate with our customers with quick easy responses. Very faily priced as I keep saying and again big hats off to customer care staff.

Capterra-loader

There's a lot 'under the hood'

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Cons: This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Overall: Ability to deliver customer service more quickly and efficiently at the point of purchase.

Chat with your site visitors

Mar 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information.

Cons: The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end.

Capterra-loader

Good value for money in overall despite few instabilities in oeration

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons: A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Overall: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Capterra-loader

Use this for webchat on a busy site - does a great job

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive.

They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form.

Works with standard desktop chat clients, so online/away works really well.

Cons: The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer.

The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Overall: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

An excellent system for a small-medium sized business

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Cons: Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Capterra-loader

Efficient and easy to use

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Cons: We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Capterra-loader

Simple, Elegant, User-Friendly, & filled with Features.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for.

The best things about UserLike are:

- Easy to set up.

- Affordable pricing.

- Ease of use.

- Feature packed.

- Customer Support is just awesome.

Cons: There aren't really that many cons for the tool itself, but a few of them I'd point out are:

- No smartphone apps.

- UI/UX of the Chat panel could be better.

- Takes some time to tinker with everything and get it to set up the way you want.

very nice to use this tool, Support is very fast an easy

Jul 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

Cons: sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Capterra-loader

Provides us with key analytic insights.

Jan 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike provides our business with analytical insights into customers who visit our website.

From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Cons: Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

very nice, small improvements possible

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

Cons: The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

Overall: Better customer support

Great Product

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Pros: Ease of use Quick application Nice interface

Cons: Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

Recommendations to other buyers: Give it a go you wont be dissappointed

The program meets the expectations quite well. It's really easy to set up.

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a special plan for startup

It integrates very easily into the wordpress we use.

It has a great variety of options to configure the graphic aspect and its behavior.

It has a bot that makes the offline conversation with the client more interactive

It would emphasize its integrations with other programs like Freshdesk for example.

Cons: No triggers to configure based on user behavior.

You do not have the option to acquire a license for a single agent.

Overall: A simple option to interact with customers who visit our website.

Very intuitive and really easy to use. The features are complete and the interface very easy to use.

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Cons: Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Overall: Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

Good but not intuitive

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Cons: I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Overall: speed in implementation, easy way to use an API like this, a dashboard with good user interface

So far, so good. Completely satisfied with no complaints.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.

Cons: This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.

A Well Designed Online Chat Program for All Businesses

Sep 07, 2015
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Cons: As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations to other buyers: Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

We've just started trying this product and, so far so good! Easy to use, professional, & economical

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Cons: Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

We implemented the snippet in less then 5 minutes at our page and could start chatting.

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Cons: We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

Overall: Super-easy implementation and fast insights about the incoming questions.

Definitely gets the job done, but is pretty hard to navigate

Jun 30, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Cons: For some reason the character limit for the "Topic" is really short.

Way too many modals.

The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).

Again, way to many modals / scrollable elements.

Overall: Live chat support! Great way to talk to customers.

Very easy to use

Jul 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Cons: As explained above, The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Overall: We do not know yet but sure we will let you know. PS Mara is an excellent support person.

Nice and easy way to be closer to your customers

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

Cons: I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

Overall: We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.

Userlike is very useful to get in contact with your customers or with potential ones

Feb 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Cons: Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced

Very User friendly

Jun 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Cons: Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.

Overall: Thanks

The best one I tried

Nov 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.

Cons: The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.

Overall: Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?

Userlike Live Chat

Feb 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Comments: The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.

Pros: easy to use, organized, and retard proof.

Cons: no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

Amazingly easy to work with!

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Awesome functionality

Easy to setup

Highly customizable

Easy to use

Perfekt use of roles and support topics*

* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!

Cons: To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time

Overall: More Customer interactions

Higher Conversion rate

Fast and easy support for our potential customers

It's looking good, but it's buggy and quite expensive

May 09, 2018
2/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Extremely
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Pros: It's one of the best looking chats on the market.

Installation on the website is quite easy and straight forward.

Cons: Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.

No application for support.

It has a very good user experience

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: This software helps my website manage my customers and provide support. It provides all features a small business will ever want.

Cons: The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best.

Very Good

May 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

Cons: There were a few settings in the setup of the chat widget that we didn't find that intuitive.

Great tool for fast and efficient customer support.

Jun 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: - Very easy to use

- Great setting possibilities

- Good adaptability

- Good value

- Fast Support from Userlike

Cons: - It would be great if you could send pictures in chat

- Individual modules (such as analysis) are not purchased separately

Sale sIncreasing Chat System

Nov 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Value for Money

Comments: So far we are loving our experience with Userlike. It¿s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.

Pros: It¿s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Cons: There isn¿t a phone app available for Userlike which would be really nice for when I¿m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

Great software for connecting with customers!

Jun 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website.

Cons: The notification system could use some improvements. Mostly I would like it to notify my phone when a chat is received.

Review

Jun 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to use, keeps everything in one place. best and most efficient way of doing some market research

Cons: sometimes it takes a very long time to load. It also can be a little but confusing with all the options.

Very easy to use, customizable design, nice features

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages.

Cons: It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;)

Overall: Satisfied customers, less E-Mails, less calls, a good review of our homepage..we can see at which points people find it difficult to understand something and why they startet a chat.

Capterra-loader

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome

Nov 13, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.

Easy to customize: Change colors etc. in the backend.

Easy to use: Login in a browser tab and you're online.

Cons: We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

Good

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Different widgets possible, customer can leave message behind, immediate contact with the customers.

Cons: In mobile version, the chat screen takes the complete screen. Sometimes extensive to do adaptations afterwards.

Looks clean and modern

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: The tool was easy to implement on our website and pretty much worked out of the box. We at zdreicom like the look and feel.

Cons: We didn't figure out some details, like how to activate sound for incoming messages, how to configure that the incoming messages are sent by mail for example yet and we didn't manage to contact the support yet.

Overall: We are still in the evaluation phase

Good solution and very customizable design options

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Good looking widget that I customized perfectly to my brand colors. Expecially dark theme available is a +. The possibility to look what the user is typing befor he send it - is a great option: while he is typing I already prepare my answer!

Cons: The "-" is the broken sessions, if the user close the chat window and re-open it in another page of your site - it starts a new session and you cannot know if it is a new or the same customer. Maybe this option is available in advanced version but in trail version it was not possible.

Overall: Higher customer conversion.

New Customer Experience with Userlike

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Pros: - easy in use - awesome dashboard

Cons: Backend possibilty to change the header Offline Chat Messages

Recommendations to other buyers: a must have for every business website

This is now my only solution for all my future sites and active too

Aug 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I really like the interface and easy use policy. Just install the plugin on WordPress or put the code and Done to start. Mostly like the color options and design to attract more customers. And also it's working great on every device so I can use it with my mobile too for reply my customer when I'm out of the home.

Cons: I think it should have image and file sending option too, that can make it greater to use as customers and marchets need to share screenshots most of the time.

Overall: It increases my overall sale for a quick reply option to all my customers live.

Satisfactory

Aug 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Overall functionalities, chat widget customisations (appearence, behavior, messages)

Cons: The features are quickly limited with the free account (chats or messages historical, notifications...)

Great Job Userlike Team thank you

Jul 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Userlike is a great Product

easy to use

Not expensive

Great Support

the most thing i like is that Userlike team Member are always very kind and they can explain every issue in a great professional way

Cons: Nothing,

i compared many chat service providers and tested them it is for me number one chat service

Overall: best communication with customer

I can only recommend everyone to use that tool!

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The panel is easy to install and use. Very helpful tool, to make the service to your customers even more powerful! And the support is always there, if you have any issues. Really very good!

Cons: At this point, I don't anything, that I don't like. Only the integration of the chat in slack (and not only notifications) would be very useful!

Easy to use , easy to install,

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Userability . It is really easy to install and to use. Even not having knowledge about IT or Web pages, I got a very good support from the team when I had questions.

Cons: Could be more personalize . I´d like to create a different way to visit our web page. Our clients schould feel that they are not only visitors of our web. They should have a question in advance like " Are you already enjoying the OLAO Coaching at your company?" and then after " Yes" It could appear a kind of " Writte your OLAO Health Password"

Overall: Not yet, but I will :)

Easy and Cheap integration

Sep 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Integration for our magento2 based shop was really easy. It took about 10 minutes to figure out how we can integrate the chat and also how to handle it. Very good to have a first, fast and easy method to integrate a chat.

Cons: It would be great to have some more possibilties for customizing the chat also for the cheapter plans

Ive tried live chat and it works

Sep 11, 2017
4/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: The live chat features. There is fast response for the widget. Sorry for this but I got no more idea...

Cons: The price of this software is quite expensive I think, and there is an icon below the chat box, I think thats kinda annoying as it took too much space.

Overall: I can let my user enjoy a fast support chat!

In my opinion, the usability of userlike is one of the best overall.

Feb 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I relly like the usability. Before userlike , we used a freeware (tawk.to)..but it it was really confusing for a user without huge understanding in computer science...

Cons: In my opinion the price is a little bit to high. Of course, there is a good customer support, but 29 for 3 operators and than the jump to 99 for 5 operators

I think you have a great products, especially the packaging. Getting 3 seats in one package is great

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pricing is great, believe. I realised all competitors are charging per seat, but you bundle seats into a package. Great!

Cons: I need you guys to create a desktop client for windows and other OS. it makes life easier. i think that will make it easier to receive notifications on online visitors as well.

Overall: I can engage my visitors in a better way

Great Software with Brilliant Customer Support

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and we are in control so we are able to respond immediately anytime time or night.

Once you start using Userlike you will surprised how many people do use chat to ask questions, delivery times etc

Cons: Cant say there is anything negative about Userlike, It just seemed to be the natural addition to our website

Userlike is the best Chat-Solution for us so far!

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love userlike because it's so easy for our customersto get in touch with us without typing long mails or waiting in boring wait loops. The software is pretty easy to use & and if there are any questions, there is great support team!

Cons: The only Contra i could tell about userlike is the missing mobile solution, but eben that will be available soon, so there are no points we can complain about.

Overall: We can get in contact very quickly with our customers; especially when there is only one short question, it would be unnecessary to write an e-mail!

Quick Customer Service Plus It's FREE

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Easy and cool gui, great support

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Slack Integration and TYPO3 Extension. Cool Website and great comparison of pricing-versions. Customizations possible.

Cons: OperatorHours-Management missing? Differences between widgets, rolles, operators and chat-windows not easy to understand at the beginning.

Overall: less calls and mail conversations, ad hoc support with userlike chats.

Capterra-loader

Generally speaking very good.

Oct 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Cons: Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

Overall: A definite increase in conversions from the website.

good chat software, easy setup, but doesnt integrate sufficiently with other software

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Pros: What do you like most about this software? *

good chat software, easy to install, easy setup, configure colors and messages and start chatting,

Cons: Cons: What do you like least about this software?

Userlike chat fields do not map fully to hubspot - needs deeper integration, eg lifecycle stage.

Very clean intuitive chat application.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Clean modern design, very nice looking.

Easy to use, intuitive.

Many customizations available.

Fast.

Cons: Paid plans are not affordable for mini businesses.

Widget can not be turned of for mobiles and it covers important parts of page.

Overall: Good working chat, but free tarif is very limited for example compared to Zopim.

I think this is the best chat I have interacted with lately, How did i not find you guys earlier ?

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is something i like, and the interface and the look and feel of the chat appeals class, In general its an amazing tool

Cons: I feel like there should be an integration with a intelligent chat bot one that provides automated responses and suggestions when a visitors visits my page

It's a good software to connect a chatbot.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I can connect chatbots to the widgets, and the chat-panel is very easy to use. Configure your own widgets is very easy too.

Cons: The reports are not very useful, and when you download the data, is very difficult to read the information.

Overall: Chat easily implemented in my webpage, and the account was configured very fast.

Decent

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The UI is clean and easy to navigate. The chat window is likewise appealing. No need to download chat software. Just open on your browser and go.

Cons: Only a free-trial user, come customization is locked until you pay. Have not seen a chat transfer option.

Overall: none yet. most likely due to low web traffic anyway.

Easy to use, gives us a head start for our customers.

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The changeability of the software is really great, so we can make sure it's best suited for our branding

Cons: Sometimes the loading proces for the different sites is slow and sometimes you can't see that my colleague has signed in

Overall: Communication with our customers is more accessible and easy for the end user.

Userlike Review

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.

Pros: - Easy to use - Top support - Working without problems - Clean interface

Cons: - Some special features are missing, e.g. prioritising chat partners

The customers and the team adapded the software quickly and were very happy,

Mar 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: - Easy to install

- Intuitive design

- Direct feedback from the customer

- Operators could learn the software easily

Cons: A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial.

Very easy and helpful

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Userlike is very easy to understand and a good way to interact with your customers. Many people are more used to messengers than to the telephone - especially the younger people.

Pros: - easy to handle - no annoying queues on the telephone for the customer

Cons: I have no reason to complain.

Recommendations to other buyers: This is the perfect product for quick interactions with your customers.

Userlike is an easy-to-use, easy-to-format tool, allows you to edit preformatted messages.

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder.

Cons: Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project.

Overall: More budgets.

European Live Chat tool with great integrations

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike is very easy to use, and very easy to set up as well. They offer 30+ Add-Ons and integrations, including Salesforce, Zendesk, and other CRM and Analytics tools. These integrations are very easy to set up too.

Cons: For Admins, switching between the admin and chat modes is a bit confusing. Also, 14 days for the trial is a bit too short, to properly test everything before making a decision. Other than these, I can't share any negative feedback about UserLike so far

We made only positiv experiences with Userlike

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You have the ability to modify the chat window as you need it. You can change every text and you cn choose between lots of different styles.

Cons: We tried Userlike within he first 14 days of free tryal. We liked pretty much everything about it and we will recommend it to our customer.

In the simple case as mine I am satisfied with functions

Oct 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to setup, customization is fair enough, flexibility as well. I would improve testing in different situations

Cons: Cost of the services appears expensive even if you don't have a massive use, but a lot of team members. For startups it is handy when a lot of people have access to almost everything, but we can't pay too much

Userlike gives you a new experience of how to set up a proper customer support for your own business

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Nice usability and the option to pause. Especially when you are in a live demo. The possibility to start a chat pro active.

Cons: If you forget to pause and can not answer the chat. There is no notification about the chat and the customer is not leaving a message with his contact details.

Easy to use

Apr 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Vast array of features that come with the software

Cons: I think that more options should be available on the trial version, because if you want to attract customers you should give them a great experience

Overall: Easy communications with my customers

----is very very firnedly

Oct 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use and a great interface, i like the modern look and feels and the ajax integration on my website

Cons: a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great

Overall: not yet

Best Chat Widget!

Sep 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Simple to ingrate

- Simple and User-friendly Backend

- 1 Chat & 1 Operator gratis forever

Cons: - Nothing until now

- Maybe more operators for gratis version would not be bad

Overall: We use Userlike Live Chat for supporting our customer to book own private Jet. Since we use Userlike we have more satisfied customers.

helpful but it takes time to support all customer needs.

Jun 29, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Interaction with customer and knowing more about their needs. I know not all functions until now because I use it only for some weeks.

Cons: Easy on/off. Offline messages and real time chats. I like selling products about this channel. Often it takes a little bit longer and an phone call could be more efficient.

Overall: More customer happiness, more sales and a stronger customer relationship. Interaction and getting more information about our search function in our shop and what problems our customer have in their customer journey.

Easy to use. I like this addon.

Jun 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really love the Chat Butler and the 24/7 Support of the Chat Butler. I also like the chat panel, I love the design and the friendly UI.

Cons: The settings, the settings are too difficult to handle. But I think they are necessary. But I like the settings.

Overall: Get in touch with Customers

Capterra-loader

It's amazing!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

I really love this chat

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the support is really fast and they are so kind, the design is beautiful and I think it´s realy easy to use.

Cons: in this moment I´ve change some things about the chat, like new fields and lenguage, but when I put the code into my page, it doesn´t show the changes i´ve done.

A top Tool for all Websites and must have for Onlineshops.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to work with it. A modern Design and many Options for Individualisation. Make absolutely sense to use Userlike.

Cons: The same Login for all Operaters (Admin, etc.). I would like a special Login only for Agent Operators.

Overall: A better Support for our Customers. And a better customer loyalty.

Easy to user, reliable, loads of config options and great support

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems.

Cons: It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent.

Overall: Better support options, direct user contact, less effort in communications

Great and easy way to interact live with your costumers

Jul 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy setup

easy implementation of the code into our Wordpress Projects

easy customization

quick support

Cons: It seems that the trial version doesn't support the analytics function. Otherwise i didn't had any trouble using this software

Overall: Easy and quick support to the costumer

Good overall experience

Jul 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities;

Cons: Some incorrect translations; Not so easy to "learn" in 5 min - many functionalities - difficult to find where is what; Only anual subscription available;

Very easy integration.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the integration of the code snippets best. We had to laugh at this point. Overall, the software is easy to use.

Cons: The separation between dashboard and chat panel didn't work out well. It's hard to find your way back from the chat panel to the dashboard.

Simple and nice chat system

Jul 05, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy layout and clear interface with specific sections. Integration with other colaborative tools like Glip and others.

Cons: The account status is some confused, for me must be have am icon or other sign to understand the status of account trial/free

Overall: Interesting feedback

Very useful and intuitive

Jan 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to implement and use as admin! Design is attractive and simple adjustable. Use for customer intuitive

Cons: Some adjustment are quite difficult to handle. No app for the chat available. Complete integration of Slack missing.

Overall: Better customer feedback, support and acquisions

It was very good

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast, easy to work - I really like to use it. We will check if buy in the future. I'd like to use in the future

Cons: in fact, We don't have so many things... I'd like to change faster when I stay offline/online, but I agree it depends on the internet connection.

Good functions but the support isnt good.

Nov 07, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use this Software. A free version to test for smal bussines are perfect. If they grow they will buy it.

Cons: The support isnt good and fast. We had a problem and it isnt solved since 14 Days. We get no response.

Overall: We get a lot of customers threw thsi Software / Chatsystem

Capterra-loader

Nice!

Jan 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated.

Cons: I need a special chatroom for every client. For example I create chatroom and share just link.

And special good price for freelancers.

I am not able to see the right message on the chat box. Disappointing

Feb 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Ease of use of the chat tool is one good part. The code was easily generated. The interface is cool and chic.

Cons: Control features are not okay. Message shows We are not there at the moment message even when user is logged into the website.

Overall: Nothing at free trial

Very easy set-up and good customer feedback

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It was very easy to do the set-up on my website, thanks to the excellent tutorials. And I´m a big fan of the individual layouts.

Cons: For a small company which wants to offer professional innovative services like a big player, the monthly costs are too high.

Easy setup.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hosting in Germany. Modern UI. External API. Feedback System and mobile optimated chats are great for us.

Cons: A mobile App would be helpful for agents and I could not find the DPA (Data processing Agreement) which is important for the usage in germany.

Game changing

Sep 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Live chat on your website really helps attract more people and sell more

Cons: The support team could be more helpful but overall happy

Great service, little learning at first, but easy to use now

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Notifications, customer service, functionality for customers. Good UI and easy to use after initial setup.

Cons: defaulted to pop up on every separate page, and proactive settings. This caused initial complaints from customers.

Overall: Customer service efficiency.