# Lime Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lime Connect Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat --- # Lime Connect Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lime Connect ## What is Lime Connect? Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently without any programming knowledge. All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app. Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers. ## What is Lime Connect used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 647 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $100 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lime Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.userlike.com&name=Lime Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lime Connect 4.6 (647) VS. [4.7 (24,074)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (635) Ease Of Use 4.6 (22,629) Value For Money 4.3 (508) Value For Money 4.5 (15,209) Customer Service 4.6 (546) Customer Service 4.4 (13,473) ## Lime Connect alternatives [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. File Sharing 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Live Chat 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Ability to chat online in real time Real-time Consumer-facing Chat 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 3.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customizable Branding 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Mobile Access 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Lime Connect 75 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Used as a promotional or demonstration tool in sales and marketing presentations Geographic location of visitors determines behavior of the software Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Send personal messages to clients or attendees A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Trigger clickable pop-up messages Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Track and interpret metrics on the usage of company resources Chat with your counterparts over the video in real time Supports various video file formats An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (598) 4.5 Based on 598 reviews ## Pricing Value for money 4.3 (508) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/131558/Userlike-Live-Chat/pricing/) Free $0.00 It includes: - Feedback Options - Image and Video Support - Messenger Customization - Multi-Language Support - Unlimited Contacts - Unlimited Conversations - Unlimited Website Implementations - Website Messenger Team $100.00 Flat Rate,Per Month It includes: - Add-Ons - Channel Access - Feedback Options - Image and Video Support - Messenger Customization - Multi-Language Support - Unlimited Contacts - Unlimited Conversations - Unlimited Website Implementations - Website Messenger - Whatsapp Channel - Chatbot Corporate $320.00 Flat Rate,Per Month It includes: - Add-Ons - Analytics - Channel Access - Feedback Options - Image and Video Support - Live Translation - Messenger Customization - Multi-Language Support - Screen Sharing - Unlimited Contacts - Unlimited Conversations - Unlimited Website Implementations - Video Calls - Website Messenger - Whatsapp Channel - Chatbot Value for money 4.3 (508) 4.3 Based on 508 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (546) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (546) 4.6 Based on 546 reviews ## User reviews Overall rating 4.6 Based on 647 reviews Filter by rating 5(418) 4(204) 3(18) 2(5) 1(2) Mentioned topic Sorted by most recent CF CEDRIC F. e-commerce manager Business Supplies and Equipment ### "Good solution but I regret my choice" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 January 3, 2025 Pros Easy to use, many features, Userlike helped us to improve our sales Cons For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage Switched from [iAdvize](https://www.capterra.com/p/149186/iAdvize/) because the cost was too high, because the cost was too high Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2025 Hi Cedric, Thanks for your review. We’re sorry to hear that the CSV report doesn’t work as expected. Feel free to contact us via chat so we can discuss a solution for exporting your conversations and getting them in the right format. We understand that you miss a callback feature, but at the moment we have to prioritise other features and improvements that are more requested. If you want to add a booking page for now, we recommend our Quicklinks feature or a chatbot option. FR Fakher R. Marketer Furniture ### "Facile à utiliser " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 14, 2024 Pros L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations Cons Jusqu’à présent, il n’y a rien à souligner Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [Olark](https://www.capterra.com/p/125957/Olark/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 19, 2024 Hi Fakher, Thank you for your review. We wish you success and have fun chatting! RJ Rached J. Cadre Computer Hardware ### "Indispensable " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 5, 2024 Pros J'aime bien la connexion facile à la plateforme Cons C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités Switched from [Olark](https://www.capterra.com/p/125957/Olark/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2024 Hi Rached, Thank you for your review! Happy Chatting! RB Rached B. Chef de projet Design ### "Intégration facile" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 18, 2024 Pros Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client Cons En réalité rien, tout cela est dû à mes attentes Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 24, 2024 Hi Rached, Thank you for your review. We're happy to hear that you're enjoying Userlike. Happy Chatting! ME Matthias E. CEO Retail ### "Nicht empfehlenswert" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 December 1, 2023 Kann ich leider wirklich nur abraten - kein Kunden freundliches Verhalten. Cons Sehr unflexible Software. Wenig konfigurierbar. Kein korrektes Geschäftsgebahren im Kündigungsfall. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2023 Hi Matthias, Thank you for taking the time to share your feedback with us. We would like to know more about your experience with Userlike and learn how we can improve. To do so, please contact us by e-mail at support@userlike.com. Jose C. bachelor Internet ### "The most amazing user experience of my entire life" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 5, 2023 My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business. Pros What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing. Cons At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 1, 2023 Hi Jose, Thank you for taking the time to leave a review and for sharing your great experience with Userlike! We appreciate it a lot! We wish you success and have fun chatting! GG Guido G. Digital Marketing Manager & E-commerce Manager Furniture ### "If you're looking for a livechat, that's the one!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 17, 2023 We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders. Pros It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools. Cons If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2023 Hi Guido, Thank you for leaving a review! We're glad to hear that Userlike has helped you keep in touch with your customers. Happy Chatting! DB Danielle B. Graphiste Graphic Design ### "Userlike : une plateforme de chat en direct pour une meilleure expérience de vos clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2023 Pros Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile. Cons Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RT rachid t. RIB Art Arts and Crafts ### "user like good software really" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 16, 2023 it was a good experience i use it for sharing files and chat online Pros i did like that it has a good menu and easy of share files and chat online Cons i did like least that it's a little bit difficult on the mobile phones Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2023 Hi Rachid, Thank you for your review! We wish you success and have fun chatting! MS Mohamed Salah B. Project Manager Management Consulting ### "Amazing Customer Service Experience with Userlike" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 1, 2023 Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. Pros Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. Cons Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Userlike stands out from its competitors due to its comprehensive feature set, ease of use, and great customer service team. This makes it an excellent choice for any customer service team looking for a reliable and efficient tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2023 Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting! [View all Reviews](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/) Popular comparisons [Slack vs Lime Connect](https://www.capterra.com/compare/131558-135003/Userlike-Live-Chat-vs-Slack)[LiveChat vs Lime Connect](https://www.capterra.com/compare/62194-131558/LiveChat-vs-Userlike-Live-Chat)[LiveAgent vs Lime Connect](https://www.capterra.com/compare/102188-131558/LiveAgent-vs-Userlike-Live-Chat)[Tidio vs Lime Connect](https://www.capterra.com/compare/131558-144040/Userlike-Live-Chat-vs-Tidio-Chat)[Zendesk Suite vs Lime Connect](https://www.capterra.com/compare/131558-164283/Userlike-Live-Chat-vs-Zendesk) [Freshdesk vs Lime Connect](https://www.capterra.com/compare/124981-131558/Freshdesk-vs-Userlike-Live-Chat)[Text Request vs Lime Connect](https://www.capterra.com/compare/131558-167015/Userlike-Live-Chat-vs-Text-Request)[Intercom vs Lime Connect](https://www.capterra.com/compare/131558-134347/Userlike-Live-Chat-vs-Intercom)[Zoho Desk vs Lime Connect](https://www.capterra.com/compare/131558-169505/Userlike-Live-Chat-vs-Zoho-Desk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)