Who Uses This Software?

Online shops, software vendors, online service providers (e.g. financial). Live chat works great for all online businesses selling complex products or services over their website.


Average Ratings

557 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Userlike
  • www.userlike.com
  • Founded 2011
  • Germany

About Userlike Live Chat

Help customers in real-time via your website, Facebook Messenger, and Telegram. Proactively invite web visitors to a chat. Offer a contact form when you're offline, or use a chatbot to receive chats for you. Collect leads and contact info through a register form. Forward chats between Operators and use group and skills options to guide incoming chats to the right people. Customize the chat window to fit the design of your website. Connect Userlike with other business tools (e.g. CRM/helpdesk).


Userlike Live Chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Userlike Live Chat Reviews Recently Reviewed!


Hard To Pass Up On

Feb 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us.

Pros: Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. Offline Chat Message Pre-set Scripted Chats Google Analytics Connection - Set Up Goals Custom Appearance White Label Chat No Per Operator Cost Chat Monitoring

Cons: The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site.

Recommendations to other buyers: If you plan on using Userlike, make sure you take the time to learn the many features well. It is most beneficial when you know how all the features help you out.

Capterra loader

beautiful real-time chat software developed on web and mobile

May 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.

You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .

the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.

The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...

It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons: It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Easy integration and use but a bit steep price curve

Apr 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go.

All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor.

Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them.

Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work.

Cons: The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep.

Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great.

Overall: Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again.

At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail.

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Jun 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the chat administration panel, because it's simple to use and efficient.

I like the general new design and the pastel colors of the widget chat panel.

I like the service speed and the high level of the server availability.

Cons: Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.

To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.

For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

Overall: This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.

We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.

We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.

In general phone calls and emails amount decrease seriously.

Capterra loader

Effective but a mobile app is a must.

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively.

User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed.

User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period.

Cons: Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends).

However this isn't the case,as I must be on sit with my pc whenever I am to use User like.

Capterra loader

With Userlike ,we communicate with customers wherever they deem convenient.

Jun 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike provides myself and the customer care team in my organization with an effective and simplified channel to communicate with clients ,partners and customers. The Userlike support always been ever helpful towards making our experience with this solution as beautiful as possible.

Userlike makes our customers feel at home whenever they have to communicate with us ,as they are able to communicate with my organizations support cast across their favorite chat platform ; be it Telegram ,Facebook messenger or Whatsapp messanger.

Cons: Lack of a native Android app. to ease the communication process for my organizations customer service department. It is impossible thinking in a mobile first world , Userlike is banking on a mobile compatible website for chat as against a smartphone app.

User friendly | Supports offline messaging | Supports sending custom data for user identification

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros: - Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons: - Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Recommendations to other buyers: Perfect, if you are a small team and cannot find time to concentrate on the production issues that the users face. Offline messaging proves to be a boon, in such cases. Also perfect, if you are a medium sized company with a team of operators who can take care of chat-based support. Multiple operator profiles are supported and you can assign the queries/chats to different operators.

The best helpdesk solution I have admnistered

Jul 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the modern look and feel which User like presents our support agent and customers alike. Alongside the level of efficiency it provides my team. By leveraging on Userlike chat macros ,our agents are able to communicate with up to ten different customers at the same time : saving us time and money in the process. It is easy to setup and the introduction of the Userlike chatbot(Chat Butler) last year,has improved the efficiency of support we give to customers.Allowing support agents just focus on complex customer queries ,leaving Chat Butler to tackle simple enquiries made by customers.

Cons: Inability to use Userlike on the fly due to its lack of a native smartphone app. We do improvise by making use of Android Tablets,however there will always be a difference between accessing Userlike web on tablet and accessing it via a dedicated mobile app.

Capterra loader

Impressive customer support.

Jun 28, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

Cons: New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

Perfect chat for us

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline.

There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use.

Cons: Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react

Overall: We use it for online English school website. It's much more attractive for clients

Capterra loader

Affordable and effective.

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons: Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Easy and fast setup of the software. Team members are invited with a few clicks.

Oct 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Cons:

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

Overall: Quick and easy communication with customers directly through the website.

Capterra loader

There's a lot 'under the hood'

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

Cons: This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

Overall: Ability to deliver customer service more quickly and efficiently at the point of purchase.

Very easy and sufficent way to help our business

Feb 23, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves.

Pros: Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :)

Recommendations to other buyers: I would absolutely recommend this to any business who is considering using this additional app. We use it for multiple teams within our business as it's such an easy way to communicate with our customers with quick easy responses. Very faily priced as I keep saying and again big hats off to customer care staff.

Capterra loader

Good value for money in overall despite few instabilities in oeration

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Cons: A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Overall: A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Capterra loader

Simple to set up and use

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The features and integration options are what made Userlike our first choice of chat app

Cons: The trial period a bit short to properly evaluate before signing up to a plan

Overall: With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Capterra loader

Use this for webchat on a busy site - does a great job

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive.

They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form.

Works with standard desktop chat clients, so online/away works really well.

Cons: The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer.

The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Overall: contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart.

An excellent system for a small-medium sized business

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Cons: Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Free trial gives great insight into how live chat can help grow your business

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Cons: Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

Capterra loader

Efficient and easy to use

Nov 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website.

Cons: We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead.

Capterra loader

Simple, Elegant, User-Friendly, & filled with Features.

Jan 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for.

The best things about UserLike are:

- Easy to set up.

- Affordable pricing.

- Ease of use.

- Feature packed.

- Customer Support is just awesome.

Cons: There aren't really that many cons for the tool itself, but a few of them I'd point out are:

- No smartphone apps.

- UI/UX of the Chat panel could be better.

- Takes some time to tinker with everything and get it to set up the way you want.

very nice to use this tool, Support is very fast an easy

Jul 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

Cons: sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Excellent prouct

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The product is very functional, but to ephasize one of the options that is most useful for us is the ability to use it in multiple languages and that the automatic responses are very precise and informative to the users.

Cons: So far we have not encountered any major disikes, but maybe the configuration of the operatiors is not so easilay visable from some panels. This is a bit confusing for our employes when setting ther profiles.

Overall: After tryong out a number of other products, Userlike Live chat is by far the best product we have used and we plan to continue doing so. Than you for making this solution and for contantly inproving it.

Capterra loader

Provides us with key analytic insights.

Jan 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Userlike provides our business with analytical insights into customers who visit our website.

From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Cons: Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

My Userlike Experience

Apr 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user-friendly. Extremely easy to modify the functionality and the look of a widget to match the website you are using it on. I love info pop-ups next to each feature. For someone like me, who has no 'operator' experience with live chats, it makes understanding and configuring a widget a breeze.

Cons: I wish there was a messenger-type pop up window for an operator to type answers in. I think it would feel more natural.

Overall: Userlike Live Chat is a great tool when it comes to engaging my website visitors in a conversation and answering their questions in an informal manner then and there.

very nice, small improvements possible

Aug 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

Cons: The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

Overall: Better customer support

Easy to use Live-Chat Software

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the main reasons, why Userlike is interesting for us, is the integration of Whatsapp. In addition, other Messengers are possible. Furthermore it is easy to install and easy to use. Just simply copy a Javascript Code and implement it in your Websites code and the integration is done. It is easy to customize the Chat widget. The Chat-Panel is well designed and gives a good overview.

Cons: We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities.

Overall: The implementation in General is easy and the Chat-Panel is well designed. The Support seems to be competent and quick. Also what you get for your money is in comparison to other companies really good. In general I can recommend Userlike.

Great Product

Feb 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work.

Pros: Ease of use Quick application Nice interface

Cons: Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

Recommendations to other buyers: Give it a go you wont be dissappointed

Easy chat

Oct 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to implement and easy to understand what to do and how to configurate.

All options present as far as we can see.

Cons: Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online.

Overall: Have been testing. Nice to hear customers talk and ask questions. Allows you to understand your business better

Very intuitive and really easy to use. The features are complete and the interface very easy to use.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Cons: Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Overall: Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

The program meets the expectations quite well. It's really easy to set up.

Aug 17, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a special plan for startup

It integrates very easily into the wordpress we use.

It has a great variety of options to configure the graphic aspect and its behavior.

It has a bot that makes the offline conversation with the client more interactive

It would emphasize its integrations with other programs like Freshdesk for example.

Cons: No triggers to configure based on user behavior.

You do not have the option to acquire a license for a single agent.

Overall: A simple option to interact with customers who visit our website.

Good but not intuitive

Sep 05, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Cons: I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Overall: speed in implementation, easy way to use an API like this, a dashboard with good user interface

So far, so good. Completely satisfied with no complaints.

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients.

Cons: This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality.

Capterra loader

First time user

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist.

There are several videos available to help with setup

Cons: I would like to add further comments in between fields in the registration part of the widget.

Overall: We needed another mechanism for clients to make contact with us in real time and instead of a telephone.

Still a newby with this and playing with setup options to accommodate the business.

Userlike looks like it will do the job.

A Well Designed Online Chat Program for All Businesses

Sep 07, 2015
4/5
Overall

3.5 / 5
Ease of Use

3.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The user interface is very clean and easy to see what's going on when you log into the dashboard. The support appears to be very responsive. I got greeted immediately as soon as I signed up for the trail.

Cons: As far as the product, it is pretty sound, However, I think not having a help ticketing system built-in will hurt it's chances of really being a one-stop shop for a business' support.

Recommendations to other buyers: Adding support for other Social Media platforms like Instagram would put it ahead of the competition. Adding a queuing notification on the chat window while the visitor are waiting to be served is really helpful and would help users from getting discouraged if they need to wait a while longer than expected. Definitely, implement some sort of Ticket or Knowledge base portal for the chat. Chat is great as a standalone product, but ultimately, visitors come to receive information and get answers to their questions. Without this function, the product remains limited in terms of it usefulness to serious Enterprise or businesses that need more than a chat program.

We've just started trying this product and, so far so good! Easy to use, professional, & economical

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Cons: Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

Excellent Piece of Software

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I loved the ease of use on the website, the design and functionality of the website makes it a joy to use.

Cons: Nothing much to complain about to be honest, everything worked and took little effort to get setup (PrestaShop). I only got lost once changing the available times of the chat module as I couldn't find the correct page in the settings.

Overall: Very nice, I would recommend this software to anyone who is a small business starting out wanting to give their customers a personal feel with assisting them live on the site.

We implemented the snippet in less then 5 minutes at our page and could start chatting.

Feb 18, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting.

Cons: We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available.

Overall: Super-easy implementation and fast insights about the incoming questions.

Definitely gets the job done, but is pretty hard to navigate

Jun 30, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Cons: For some reason the character limit for the "Topic" is really short.

Way too many modals.

The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).

Again, way to many modals / scrollable elements.

Overall: Live chat support! Great way to talk to customers.

GDRP compliant Chat

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is the only truly GDPR compliant Chat we found.

It has very granular Settings Options and is - given the many Options - still user friendly in handling.

Cons: What is bad about it is bad about ANY Software we've found so war.

NO Chat Software allows entrepreneurs to answer the Chat via Email. You can get INFORMED via email, but you can't ANSWER that email so that the web user would get the answer through Chat.

Overall: Very good experience from starting the test till the end.

Nice and easy way to be closer to your customers

Nov 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

Cons: I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

Overall: We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular.

Very easy to use

Jul 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Cons: As explained above, The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box.

Overall: We do not know yet but sure we will let you know. PS Mara is an excellent support person.

Userlike is very useful to get in contact with your customers or with potential ones

Feb 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Cons: Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced

Very User friendly

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Cons: Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.

Overall: Thanks

Th best Platform

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very valuable platform to work in a team through a chat

Cons: Nothing, it is a very valuable platform for good teamwork

The best one I tried

Nov 03, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version.

Cons: The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did.

Overall: Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for?

Capterra loader

Great value for money chat application

Dec 17, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Cons: Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

Great Product to Connect with Customers

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use/install, and looks great on your website. There are lots of features to customize for your website look and color scheme.

Cons: The only downside is that, on mobile, it can sometimes be confusing for the customer to know how to send a message. I'd recommend the company considering a change to optimize that.

Overall: Overall, it's been great and a solid addition to our website. We'll look forward to continuing using it well into the future!

Userlike Live Chat

Feb 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments.

Pros: easy to use, organized, and retard proof.

Cons: no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

Amazingly easy to work with!

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Awesome functionality

Easy to setup

Highly customizable

Easy to use

Perfekt use of roles and support topics*

* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator!

Cons: To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time

Overall: More Customer interactions

Higher Conversion rate

Fast and easy support for our potential customers