# Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Reviews of Lime Connect Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Jose C bachelorInternet, Self-employedUsed the software for: I used a free trial. “Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.“ July 5, 2023 CF CEDRIC F e-commerce managerBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are.“ January 3, 2025 rt rachid t RIB ArtArts and Crafts, 501 - 1,000 employeesUsed the software for: 1-2 years. “i did like that it has a good menu and easy of share files and chat online“ February 16, 2023 CF CEDRIC F e-commerce managerBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: 1-2 years. “For the manager reading past chats is difficult or impossible.“ January 3, 2025 VW Vertika W Customer support engineer Medical Devices, 201 - 500 employeesUsed the software for: I used a free trial. “Features are good, easy and very quick to understand with no complexcity“ December 20, 2022 PA Pavel A DirectorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.“ December 1, 2020 MB Mohamed Salah B Project ManagerManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “I would highly recommend this tool to any customer service team.“ February 1, 2023 PA Pavel A DirectorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.“ December 1, 2020 ## Showing most helpful reviews Showing 1-25 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Coty T. CEO Retail Used the software for: Less than 6 months ### "Absolutely wonderful!" September 12, 2019 5.0 Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could! Pros Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations! Cons There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful! Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Userlike had so many better options and features Review Source Response from Userlike September 16, 2019 Thanks for your review! We're happy to hear that you're enjoying Userlike. MSB Mohamed Salah B. Project Manager Management Consulting Used the software for: 1-2 years ### "Amazing Customer Service Experience with Userlike" February 1, 2023 5.0 Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. Pros Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. Cons Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Userlike stands out from its competitors due to its comprehensive feature set, ease of use, and great customer service team. This makes it an excellent choice for any customer service team looking for a reliable and efficient tool. Review Source Response from Userlike February 8, 2023 Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting! CF CEDRIC F. e-commerce manager Business Supplies and Equipment Used the software for: 1-2 years ### "Good solution but I regret my choice" January 3, 2025 2.0 Pros Easy to use, many features, Userlike helped us to improve our sales Cons For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage Switched from [iAdvize](https://www.capterra.com/p/149186/iAdvize/) because the cost was too high, because the cost was too high Review Source Response from Userlike January 7, 2025 Hi Cedric, Thanks for your review. We’re sorry to hear that the CSV report doesn’t work as expected. Feel free to contact us via chat so we can discuss a solution for exporting your conversations and getting them in the right format. We understand that you miss a callback feature, but at the moment we have to prioritise other features and improvements that are more requested. If you want to add a booking page for now, we recommend our Quicklinks feature or a chatbot option. Brayan Agostinho D. Consultor SOA Used the software for: 6-12 months ### "beautiful real-time chat software developed on web and mobile" May 24, 2018 5.0 Pros Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. Cons It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. Review Source Abimbola K. Customer Support Team Lead Entertainment Used the software for: 2+ years ### "Effective but a mobile app is a must." June 25, 2018 4.0 Pros Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. Cons Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. Review Source Oscar T. Engineer Internet Used the software for: 1-2 years ### "Impressive customer support." June 28, 2018 4.0 Pros Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike. Cons New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents. Review Source Pratik K. Software Development Engineer Broadcast Media Used the software for: ### "User friendly | Supports offline messaging | Supports sending custom data for user identification" February 23, 2017 5.0 I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application. Pros \- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email. Cons \- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want. Review Source Bukola S. Data scientist Used the software for: 1-2 years ### "Affordable and effective." May 9, 2018 5.0 Pros Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users. Cons Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown. Review Source Jose C. bachelor Internet Used the software for: I used a free trial ### "The most amazing user experience of my entire life" July 5, 2023 4.0 My overall experience has been simply epic, an emotional journey filled with ups and downs, but one that has left an indelible mark on my heart and my business. Pros What I liked the most is the way it allowed me to get closer to my clients in an exceptional way. It was like a magic door to seamless communication opened. Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing. Cons At times I found the amount of options and features it offered overwhelming. Yes, I know, it may seem strange since I was praising your variety before, but sometimes I felt like I was lost among so many possibilities. It took me a considerable amount of time to learn and familiarize myself with all the features, which could get a bit frustrating at times. Review Source Response from Userlike August 1, 2023 Hi Jose, Thank you for taking the time to leave a review and for sharing your great experience with Userlike! We appreciate it a lot! We wish you success and have fun chatting! Nick T. Managing Director Events Services Used the software for: Less than 6 months ### "There's a lot 'under the hood'" February 13, 2018 5.0 Ability to deliver customer service more quickly and efficiently at the point of purchase. Pros If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick. Cons This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app. Review Source KR Kevin R. Franchise Marketing Manager/PR Coordinator Construction Used the software for: 1-2 years ### "Hard To Pass Up On" February 23, 2017 4.0 Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us. Pros Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring Cons The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site. Review Source GP Gilbert P. Manager Automotive Used the software for: 1-2 years ### "We can easily inform, help our customers. also promote sales. Decrease phone calls and emails." June 30, 2017 5.0 This software let us increase our sales. We can reassure the customer and give him ultimate details about the product. We can unblock a sale that would be stuck in the purchase tunnel by giving good advices. We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services. In general phone calls and emails amount decrease seriously. Pros I like the chat administration panel, because it's simple to use and efficient. I like the general new design and the pastel colors of the widget chat panel. I like the service speed and the high level of the server availability. Cons Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox. To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground. For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer. Review Source VR Verified Reviewer Casting Entertainment Used the software for: I used a free trial ### "Easy to use solution" June 24, 2020 4.0 We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option. Pros It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze. Cons I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for. Review Source Response from Userlike July 1, 2020 Hi there, Thanks for taking the time to leave a review. We wish you all the success in the future. VR Verified Reviewer Entrepreneur Retail Used the software for: 6-12 months ### "Satisfactory" August 26, 2018 5.0 Pros Overall functionalities, chat widget customisations (appearence, behavior, messages) Cons The features are quickly limited with the free account (chats or messages historical, notifications...) Review Source VR Verified Reviewer Managing Director Used the software for: ### "The customers and the team adapded the software quickly and were very happy," March 20, 2018 5.0 Pros \- Easy to install - Intuitive design - Direct feedback from the customer - Operators could learn the software easily Cons A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial. Review Source RS Rebeca S. Project Management Internet Used the software for: I used a free trial ### "Free trial convinced" September 10, 2019 5.0 Very satisfied. Pros The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it. Cons I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page. Reason for choosing Lime Connect References, ease of use, look of the website and price of packages Review Source Response from Userlike September 16, 2019 Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window. Happy chatting! VR Verified Reviewer Strategic Supplier Relationship Manager - Commercial, IT Retail Used the software for: I used a free trial ### "awesome free live chat tool" September 10, 2019 4.0 used this solution on a few websites that i run now. great initial product with the opportunity to grow into its higher tiers Pros its free, its easy to use, its professional, high quality and easy to install. and... it works! not much more you could ask for from a free solution Cons you have to keep their branding and stick to the lite version for free but that's fine as in this version you have all you need to get going Review Source Response from Userlike September 16, 2019 Thanks for taking the time to leave a review! Logan T. Editor-in-Chief Food & Beverages Used the software for: I used a free trial ### "Sale sIncreasing Chat System" November 18, 2015 5.0 So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us. Pros It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction. Cons There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations. Review Source VR Verified Reviewer Personalberater Used the software for: ### "very good tool" December 20, 2017 5.0 Pros easy handling well price performance ratio great services and help from userlike staff, Kevin Karthaus Cons There are many foreign words and tools for beginner We are in testing, so far, nothing is negative Review Source VR Verified Reviewer Web-Entwickler Used the software for: Less than 6 months ### "works like a charm, easy to start" April 23, 2018 4.0 great opportunity to get in touch with customers Pros It's really easy to start with, the setup can be done very quickly. After a basic setup you can adjust it to your VARIOUS needs. Overall it easily opens a quick window for direct customer communication. Cons At first I felt a bit overwhelmed by the possibilities and was looking for a beginners tutorial. Found it, watched it, problem solved. So far there is no con. Review Source Sebastian S. Inhaber Education Management Used the software for: Less than 6 months ### "Great product with minimum start efforts" September 7, 2019 5.0 I am very satisfied with the use and really excited where the future will take us with their struggle to develop new things Pros \- Easy setup - easy website integration - tutorials - styling Cons \- needed some efforts to get all the different wordings for functions Reason for choosing Lime Connect \- Price - qualitiy - ease of use Review Source Response from Userlike September 16, 2019 Thanks for your review! Romy O. Managing Director Consumer Goods Used the software for: I used a free trial ### "Live Chat via Website" September 19, 2018 5.0 Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat. Pros It is cool to Chat live with a potential Customer. You can immediately answer their Questions. Cons Well, there is Nothing negative I can say. Easy to handle and self explaining Review Source SS Simeon S. Projectmanager Information Technology and Services Used the software for: Less than 6 months ### "Easy to use Live-Chat Software" April 17, 2019 5.0 The implementation in General is easy and the Chat-Panel is well designed. The Support seems to be competent and quick. Also what you get for your money is in comparison to other companies really good. In general I can recommend Userlike. Pros One of the main reasons, why Userlike is interesting for us, is the integration of Whatsapp. In addition, other Messengers are possible. Furthermore it is easy to install and easy to use. Just simply copy a Javascript Code and implement it in your Websites code and the integration is done. It is easy to customize the Chat widget. The Chat-Panel is well designed and gives a good overview. Cons We had some problems with the integration of Whatsapp and Whatsapp deactivated our Whatsapp Account due to strange activities. Review Source VR Verified Reviewer Business Manager Digitization Investment Management Used the software for: ### "easy to setup and does what it says" January 3, 2018 5.0 Pros it's very easy to setup and integrate into the website, the product is very customizable without digging into code. Review Source EB Ekateryna B. general project manager Professional Training & Coaching Used the software for: I used a free trial ### "Perfect chat for us" December 4, 2018 5.0 We use it for online English school website. It's much more attractive for clients Pros Most of all I liked few things - how it looks, for both sides, support and client; it's easy to make all needed settings and there was no need to instruct support how to use it; and most of all, that it's possible to follow support's work in real time - I can check conversations as soon as they're done, as well as to get notifications if someone went ofline. There are many other options, which I haven't try yet, such as analitycs, surways and deep configurations. But as I see for now, this chat has all essential and advanced options which are easy and convenient for use. Cons Haven't found yet. Maybe sometimes not sure about whether notifications still work for me, so enter there to reload the page. Also maybe would be nice if pop up notifications about new chats to support remain visible untill they react Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)