--- title: "Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lime Connect the right Live Chat solution for you? Explore 649 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/" page_type: "reviews" language: "en" --- Lime Connect 4.6 (649) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Lime Connect Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews Jose C bachelorInternet, Self-employedUsed the software for: I used a free trial. “Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing.“ July 5, 2023 CF CEDRIC F e-commerce managerBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: 1-2 years. “The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are.“ January 3, 2025 rt rachid t RIB ArtArts and Crafts, 501 - 1,000 employeesUsed the software for: 1-2 years. “i did like that it has a good menu and easy of share files and chat online“ February 16, 2023 CF CEDRIC F e-commerce managerBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: 1-2 years. “For the manager reading past chats is difficult or impossible.“ January 3, 2025 VW Vertika W Customer support engineer Medical Devices, 201 - 500 employeesUsed the software for: I used a free trial. “Features are good, easy and very quick to understand with no complexcity“ December 20, 2022 PA Pavel A DirectorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.“ December 1, 2020 MB Mohamed Salah B Project ManagerManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “I would highly recommend this tool to any customer service team.“ February 1, 2023 PA Pavel A DirectorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.“ December 1, 2020 ## Showing most helpful reviews Showing 1-25 of 649 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use alessandro N. admin Commercial Real Estate Used the software for: I used a free trial ### "Lime Connect rev" July 21, 2026 4.0 Pros possibility to chat with customers,clients and suppliers all by single email. the option of AI support is very usefull and efficent for saving time Cons Limited interface with our and many other softwares and programs high management cost, especially for little and few operators managed enterprise Review Source MSB Mohamed Salah B. Project Manager Management Consulting Used the software for: 1-2 years ### "Amazing Customer Service Experience with Userlike" February 1, 2023 5.0 Overall, my experience with Userlike has been positive. The customer service team is friendly and knowledgeable, and the features are comprehensive and easy to use. I would highly recommend this tool to any customer service team. Pros Userlike is a great tool for providing customers with quick and efficient support. Its ease of use and comprehensive features make it a great choice for any customer service team. Cons Although Userlike is easy to use, I have sometimes experienced some delays in getting responses from the customer service team. However, when I do get a response, it is usually helpful and satisfactory. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Userlike stands out from its competitors due to its comprehensive feature set, ease of use, and great customer service team. This makes it an excellent choice for any customer service team looking for a reliable and efficient tool. Review Source Response from Userlike February 8, 2023 Hi Mohamed, Thank you for taking the time to leave a review. We're glad to hear that you recommend and enjoying Userlike! We wish you success and have fun chatting! DL Denis L. Customer service rep Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Limeconnectden" September 20, 2026 4.0 Inquiries tend to benefit most from its chatbot, workflow automation, and omnichannel capabilities. Companies seeking strong data privacy compliance will benefit. Pros Omnichannel communication that combines chat, email, and messaging channels in one place. User-friendly interface and centralized inbox that improves team efficiency. Cons Advanced features may require setup and customization. Some integrations and workflow automations can require technical assistance during implementation. Review Source CF CEDRIC F. e-commerce manager Business Supplies and Equipment Used the software for: 1-2 years ### "Good solution but I regret my choice" January 3, 2025 2.0 Pros Easy to use, many features, Userlike helped us to improve our sales Cons For the manager reading past chats is difficult or impossible. The CSV export of chats is almost unreadable, and reading on the back office is complicated because you cannot read the conversations one after the other, you have to constantly go back and you no longer know where you are. I reported this problem to the userlike teams several times, but it does not seem to be a priority for them. No call back feature. So we we are thinking of changing Userlike because we do not want a different chat solution and call back solution, that would be too complicated to manage Switched from [iAdvize](https://www.capterra.com/p/149186/iAdvize/) because the cost was too high, because the cost was too high Review Source Response from Userlike January 7, 2025 Hi Cedric, Thanks for your review. We’re sorry to hear that the CSV report doesn’t work as expected. Feel free to contact us via chat so we can discuss a solution for exporting your conversations and getting them in the right format. We understand that you miss a callback feature, but at the moment we have to prioritise other features and improvements that are more requested. If you want to add a booking page for now, we recommend our Quicklinks feature or a chatbot option. Coty T. CEO Retail Used the software for: Less than 6 months ### "Absolutely wonderful!" September 12, 2019 5.0 Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could! Pros Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations! Cons There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful! Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Userlike had so many better options and features Review Source Response from Userlike September 16, 2019 Thanks for your review! We're happy to hear that you're enjoying Userlike. Brayan Agostinho D. Consultor SOA Used the software for: 6-12 months ### "beautiful real-time chat software developed on web and mobile" May 24, 2018 5.0 Pros Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use. You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. . the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time. The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ... It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages. Cons It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people. Review Source Abimbola K. Customer Support Team Lead Entertainment Used the software for: 2+ years ### "Effective but a mobile app is a must." June 25, 2018 4.0 Pros Userlike has a clear and clean user interface, which affects my daily work experience as an helpdesk support officer positively. User like provides me with archives of my past communication with web visitors and this gives me a better idea of previous issues a particular visitor has had,this is especially helpful if the visitor is coming back to complain about an issue earlier addressed. User like provides my organizations support department with adequate online support whenever we need it and our customer care team has obviously learnt one or two things from them over the last two year period. Cons Lack of a mobile app. Has made it difficult working from home.I will like to be able to multi-task during times when I am responding to our customers while working from home(weekends). However this isn't the case,as I must be on sit with my pc whenever I am to use User like. Review Source Oscar T. Engineer Internet Used the software for: 1-2 years ### "Impressive customer support." June 28, 2018 4.0 Pros Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike. Cons New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents. Review Source Pratik K. Software Development Engineer Broadcast Media Used the software for: ### "User friendly | Supports offline messaging | Supports sending custom data for user identification" February 23, 2017 5.0 I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application. Pros \- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session. - APIs are well documented to help set it up - Support provided by the team is also very good. Just message them and they get back asap. - The best part, they promote startups! - If you are offline and if someone needs support and messages through the app, you are notified via email. Cons \- Email received for offline messages, is sometimes delayed, though never missed. - On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want. Review Source Bukola S. Data scientist Used the software for: 1-2 years ### "Affordable and effective." May 9, 2018 5.0 Pros Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users. Cons Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown. Review Source KR Kevin R. Franchise Marketing Manager/PR Coordinator Construction Used the software for: 1-2 years ### "Hard To Pass Up On" February 23, 2017 4.0 Userlike has a lot of "likeable" attributes. The first most likeable feature is the amount of features for the monthly cost. Unlike other SaaS apps and programs, Userlike has a very generous user allotment and feature set for the price. As the marketing manager of our company, I use many of the features to gauge the effectiveness of chats, wordsmith chat scripts, push pages, set topics, and have a very transparent view of chats. The biggest initial draw of Userlike, for me, was the ability to white label the chat window, customize the appearance, preset chat scripts, tie it into Google Analytics, and have an offline chat feature. Overall, Userlike is the best solution for us. Pros Features are the biggest pros with Userlike. Here is the list of features we use on a daily basis. • Offline Chat Message • Pre-set Scripted Chats • Google Analytics Connection - Set Up Goals • Custom Appearance • White Label Chat • No Per Operator Cost • Chat Monitoring Cons The only cons I have with Userlike are minor but sometimes can be the more annoying parts of the software. The biggest con is support. Because the service is hosted in Germany, there is never anyone online to answer some of the simplest questions. Getting the answers requires waiting until the next day or persevering through countless web searches to find a solution. Two other cons are the ability to make changes. Recently we enacted the registration chat, however if you have proactive also enabled, the proactive skips registration. After talking with support, they were going to suggest it to their development team. That doesn't instill a lot of confidence like a voted feature list would. The other con is the recent reduction to chat window appearance. Before the recent update, the chat window could be more controlled in size, color, and a lot other appearance features. Now, an occasional customer cannot chat with us because the window is too large for their screen and they can't close it, forcing them to leave our site. Review Source GP Gilbert P. Manager Automotive Used the software for: 1-2 years ### "We can easily inform, help our customers. also promote sales. Decrease phone calls and emails." June 30, 2017 5.0 This software let us increase our sales. We can reassure the customer and give him ultimate details about the product. We can unblock a sale that would be stuck in the purchase tunnel by giving good advices. We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services. In general phone calls and emails amount decrease seriously. Pros I like the chat administration panel, because it's simple to use and efficient. I like the general new design and the pastel colors of the widget chat panel. I like the service speed and the high level of the server availability. Cons Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox. To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground. For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer. Review Source VR Verified Reviewer Casting Entertainment Used the software for: I used a free trial ### "Easy to use solution" June 24, 2020 4.0 We did end up finding a more affordable option for our company, but would still recommend Userlike to others. We are a small business and found that the people who visited our website were rarely utilizing it, so we had to find a more affordable option. Pros It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze. Cons I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for. Review Source Response from Userlike July 1, 2020 Hi there, Thanks for taking the time to leave a review. We wish you all the success in the future. VR Verified Reviewer Entrepreneur Retail Used the software for: 6-12 months ### "Satisfactory" August 26, 2018 5.0 Pros Overall functionalities, chat widget customisations (appearence, behavior, messages) Cons The features are quickly limited with the free account (chats or messages historical, notifications...) Review Source VR Verified Reviewer Managing Director Used the software for: ### "The customers and the team adapded the software quickly and were very happy," March 20, 2018 5.0 Pros \- Easy to install - Intuitive design - Direct feedback from the customer - Operators could learn the software easily Cons A basic reporting / analysis would be very much appriciated. In a trial period you want to see numbers and results but the analysis part is not includes in the trial. Review Source RS Rebeca S. Project Management Internet Used the software for: I used a free trial ### "Free trial convinced" September 10, 2019 5.0 Very satisfied. Pros The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it. Cons I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page. Reason for choosing Lime Connect References, ease of use, look of the website and price of packages Review Source Response from Userlike September 16, 2019 Thanks for your review, we're happy you're enjoying Userlike. You're correct that you can't open the 'Leave Chat Panel' in a new tab to access your settings in the Dashboard. But an easy fix I'd like to recommend: simply open 'Userlike.com' in a separate tab, click on 'Dashboard' in the upper right corner, and you'll be taken to your settings there so that you'll be able to have both the Chat Panel and Dashboard open in the same window. Happy chatting! Ruben R. Emprendedor Used the software for: ### "It's amazing! " December 6, 2017 5.0 Pros I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money. Review Source VR Verified Reviewer Adjunct Professor (Status) Higher Education Used the software for: 1-2 years ### "I love Userlike - for so many reasons!! " December 14, 2017 5.0 It's a great research tool. Pros I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it! Review Source Oliver N. Geschäftsführer / CFO Used the software for: ### "Easy to configure for the first operator, well done features" January 25, 2018 4.0 Pros modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features Cons No parallel usage of chat panel and configuration panel with admin account (same as one of the operators) Review Source VR Verified Reviewer Geschäftsleitung Used the software for: ### "easy to use, quick setup" May 3, 2018 4.0 Pros Usability is really good and very easy. The time for Setup and Integration of userlike is short time. Cons From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice Review Source VR Verified Reviewer Founder, CEO Information Technology and Services Used the software for: 2+ years ### "Solid Solution " December 28, 2018 4.0 Pros Like that is allows us to stay connected to potential prospects. Cons Nothing really bad to say about it, overall satisfied. Review Source JO John O. MD Used the software for: 2+ years ### "An excellent system for a small-medium sized business" November 30, 2017 5.0 Pros The software is at a good price with all the necessary features required by a small to medium-sized enterprise. Cons Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website. Review Source VR Verified Reviewer Titolare unico Used the software for: Less than 6 months ### "Good quality of services and it works very well" May 4, 2018 4.0 Pros The number of interactions with the visitors on my website increase after the installation of chat. It works fine and it is easy to understand. Recommended Cons I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future. Review Source Steven R. Owner Used the software for: Less than 6 months ### "No real issues" October 6, 2017 4.0 Easy to interact with customers on the website. Multiple widget display options too. Pros Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account. Cons The interface could be a bit better, particularly with the display section for historical chats but overall happy with product. Review Source John L. Real Estate Agent Real Estate Used the software for: Less than 6 months ### "App works great, I installed and had zero issues" May 12, 2018 5.0 I can now chat with anyone that goes to my site. Pros Very easy to install and configure. Just takes a few steps and copy some code to your shopify theme.liquid file. You will love it. Cons Not a lot of customization for the chat box. The chat for admin is seperate from the dashboard and you have flip applications back and forth. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.