# Page 11 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews

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Lime Connect

4.6 (647)

[View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 19th, 2026

# Page 11 - Reviews of Lime Connect

## Showing most helpful reviews

Showing 251-275 of 647 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Marketing  
Computer Software  
Used the software for: I used a free trial

### "Very easy to use "

March 18, 2019

5.0

Pros

Very easy to use et very good customer support.

Cons

Sincerely, I don't have any comments to give. We really enjoyed the free trial. we just need to check the ROI, because not sure to have enough traffic and enough chat sessions.

Review Source

MG

Markus G.  
Administrator and Customer Care  
Sporting Goods  
Used the software for: Less than 6 months

### "Everything works as expected. I like to use it with pidgin."

August 15, 2017

5.0

Quick and direct contact from customers to us.

Pros

It is very easy to setup. Inexperienced users can use the chat panel online, more experienced users may use an external software like pidgin. integratig it into shopware is very easy and it works perfectly.

Cons

I did not find a function to priorize operators, but maybe it is hidden somewhere. I would like to have multiple operators online but priorize one in particular if available.

Review Source

MS

Michael S.  
Marketing Manager  
  
Used the software for:

### "Easy to get started, easy to use."

October 10, 2017

5.0

Pros

Easy to use. Possibility to organize a international team. Easy to get started. Many goog features and functionalities.

Cons

I would prefer a contract on a monthly base. We don't want to commit ourselves for a whole year.

Review Source

ZD

Zack D.  
Owner  
Internet  
Used the software for:

### "Its Awesome"

July 29, 2017

5.0

Helping People

Pros

The Design of the chat and the options, The chatbot is also sick nah im deff using this its so lit i love it.

Cons

No complains, its just so amazing i love it keep the work up. Also easy to use. Thank you verry much

Review Source

BV

Barbara V.  
Manager  
  
Used the software for:

### "Good experience, even if I had few contacts. "

March 27, 2018

5.0

Pros

I like it's easy to use, the quality of the sofware and the free trial. Please, don't ask for more words!

Cons

I read it was always free but now payment is required. Please, don't ask for more words, this is really noisy!

Review Source

gF

grey F.  
limpiezas  
  
Used the software for:

### "great"

April 30, 2018

5.0

Pros

this software is faster than others. customer can send messages with the most easy way i recomend it

Cons

i think everything is ok can put this software in a good place in our website with the most facilities

Review Source

NM

Niall M.  
Lead Engineer  
Internet  
Used the software for: I used a free trial

### "Easy to integrate"

September 2, 2019

5.0

Really like the dashboard and ease of setup

Pros

One line integration of the userlike widget into our website.

Cons

Would prefer more flexibility in the registration for end users. Perhaps phone number rather than email beig mandatory

Review Source

TS

Tanushree S.  
Manager  
Writing and Editing  
Used the software for: I used a free trial

### "Great Customizable Software"

February 6, 2019

5.0

Great

Pros

Easily customizable into different languages, easy to use, detailed tutorials, good UI, helpful representatives

Cons

Some limitations like developer assistance required for API set up, Chat sound non customizable

Review Source

wR

willem R.  
designer ceo  
  
Used the software for:

### "verry good"

March 1, 2018

5.0

Pros

nice it comes handy. i think my visitors are also happy to use this. it does not make anything slower

Cons

to bad no app for samsung . it would be nice to get notifications on my cellphone instead on my computer.

Review Source

DR

Darron R.  
Manager  
Legal Services  
Used the software for: Less than 6 months

### "Quick and Easy to Set Up. Has all the best Features"

August 15, 2017

5.0

Another way to generate leads from our website!

Pros

Lots of Addons. We integrated it with Hubspot so that our chat users automatically become contacts in Hubspot. Userlike also allows you to view what user is typing. This is super helpful in preparing an answer before they finish sending their message.

Cons

Would like to be able to add more required fields into the offline form. We haven't found any other cons so far!

Review Source

JO

Je-ann O.  
Customer Support Manager  
E-Learning  
Used the software for: Less than 6 months

### "Buggy"

November 7, 2017

4.0

Using Userlike helped us to discover other self-service options.

Pros

Userlike enables us to chat with customers in real time. It provides a seamless interface for the customer.

Cons

It is buggy. It beeps with a new message but there is nothing. You cannot save the settings for notifications. There are chats that keep on reappearing after it has been closed. It keeps logging you out even if it is on a tab in your browser.

Review Source

MR

Marcelo R.  
assistant  
Real Estate  
Used the software for:

### "great"

November 30, 2017

4.0

I could answer to any query just in time!

Pros

Is reliable and easy to set up. In minutes anyone can be ready to chat with customers and works fine. For sure we need more trial experience to check more advantages. Try it!

Review Source

VR

Viswa R.  
CTO  
Information Technology and Services  
Used the software for:

### "Its too good with lot of features and ease of integration"

October 11, 2017

5.0

Easy communication channel between the admin and user.

Pros

Ease of integration into website and customization of features. Easy installation and pre-loaded text fields, messages. Help text on every page and on every field.

Review Source

MV

Mauro V.  
Project Manager  
Financial Services  
Used the software for: I used a free trial

### "Test"

March 7, 2019

5.0

We are in the process of testing the solution for a big enterprise.

Pros

I like that you provide a free account for starters. That's a plus not many offer no try the product/solution.

Cons

Maybe too many options for early adopters.

Review Source

mC

margaret C.  
CEO  
Apparel & Fashion  
Used the software for: I used a free trial

### "LOVE Userlike"

September 27, 2019

5.0

Pros

I loved how you the messages are forwarded to my email incase I am not on the userlike site.

Cons

Nothing I love everything about this site so far.

Review Source

Response from Userlike

October 8, 2019

Thanks for your review! We're very happy to hear that you're enjoying Userlike.

GZ

Gabi Z.  
CEO  
Luxury Goods & Jewelry  
Used the software for: I used a free trial

### "Really good Idea"

July 1, 2019

5.0

We try to decrease the phone calls ... it works

Pros

the fast contact to customers, to avoid phonecalls, you can stop it

Cons

sometimes it disturbs, so I need a big discipline not to look always

Reason for choosing Lime Connect

because it speaks German ;-)

Review Source

dD

donatella D.  
administrator  
Hospitality  
Used the software for: I used a free trial

### "Very interesting software"

May 24, 2019

4.0

Pros

it is easy to manage chats from my smartphone

Cons

the price, I have a small B&B so I will most certainly opt for the free option but I'm not sure I will be able to continue using messenger from smartphone

Review Source

JP

Jürgen P.  
Owner  
Consumer Goods  
Used the software for: I used a free trial

### "Good tool"

May 29, 2019

5.0

Pros

works as expected, good design and with many features.

Cons

it is not immediately apparent how to pass a chat from one client to the next. I had to ask twice for support - but that has quickly explained.

Review Source

VR

Verified Reviewer  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Amazing experiance"

March 11, 2019

5.0

Pros

It's takes only few minutes to customisation and I'm ready to go live with live chat service in our website.

Cons

Easy to use. Powerful control panel. great support team available when you are need it.

Review Source

KH

Kevin H.  
sales manager  
Online Media  
Used the software for: Less than 6 months

### "i like Userlike, because of its clear desgin an clever invented features. "

April 23, 2018

5.0

we sell more, because our customers get a quicker answer, if they have a question. We have some onlineshops, where the convertion rate is clearly better than before.

Pros

Our customers use this feature, so we are connectet in one more way. If they have any questions, we can answer them uncomplicated.

Cons

the price is high, if you see the competitors. But the quality is good enough, to explain that. I'm happy with userlike.

Review Source

JP

Janusz P.  
CEO  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Too early for me to make the honest review"

July 10, 2019

2.0

Too early for me to give OE

Pros

Easy of using and accommodating.

Cons

​I can't control where the server is placed. I don't have control of​ the data. I want server installed on my hardware.

Review Source

TV

TIll V.  
Co-founder  
Consumer Goods  
Used the software for: I used a free trial

### "Userlike for my Start-Up"

September 3, 2019

5.0

I just launched a kitchen ware start-up and I´m using the software to communicate with my customers.

Pros

Easy and fast communication with the customers.

Cons

Sometimes the settings were a little bit unclear.

Review Source

Response from Userlike

September 16, 2019

Thanks for your review!

TH

Thomas H.  
Sales Manager  
Education Management  
Used the software for: Less than 6 months

### "UserLike for the win"

November 21, 2017

5.0

More leads, more sales, more money.

Pros

\-Ease with which it is to setup, even if you have limited coding experience -Functionality is great -The desktop popups are a win -The design is great and aesthetically pleasing

Cons

\-The bots still need a bit of work -They're quite basic and not quite on the same level as some of the others on the market -No need for them though with the offline messaging

Review Source

JM

John M.  
Office Manager  
Logistics and Supply Chain  
Used the software for: Less than 6 months

### "No Hidden Features , Smooth Panel , Easy To Use"

April 17, 2019

4.0

Pros

We tried a few livechat companies but this one suited all business model and very simple to use. Has great features as well.

Cons

No ip tracking. Sometimes is helpful to identify repeat customers

Review Source

RG

Ralph G.  
Sales Manager  
  
Used the software for: Less than 6 months

### "uncomplicated, effective, customer friendly"

March 5, 2018

5.0

Pros

The software is very user-friendly in daily operation. The integration into the website is very easy. The chat function is easy to use. From the customer's perspective, the applicability is also very good. The chat butler is a wonderful additional feature.

Cons

the many preference options overwhelm the non-professional at the beginning; It takes time to get used to it

Review Source

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