# Page 12 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 12 - Reviews of Lime Connect ## Showing most helpful reviews Showing 276-300 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AN Amanda N. Owner Marketing and Advertising Used the software for: I used a free trial ### "Userlike Live Chat" June 19, 2019 5.0 Pretty satisfied and really liking it. Pros Loved the functionality of it - so many options and we are looking forward to making the most of this. Cons Tricky to get the hang of, but we are getting there! Review Source BY Brad Y. CEO Computer Software Used the software for: Less than 6 months ### "Simple to set up and easy to use" April 2, 2018 5.0 Easy conversations with our customers Pros Within the first few ours of using User Like, I had a live chat with an account that expired and was able to get them to resubscribe. It was so easy to install and then to chat. Cons There's not much I didn't like about the software. If I had to say something maybe the admin menus are a little cluttered but still navigable. Not really a big problem. Review Source Will M. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Goodbye " February 18, 2020 3.0 Pros Solid does what it says on the tin, haven’t used it for long but good so far Cons Not been using it for long so does all that I want at the moment Review Source Response from Userlike February 24, 2020 Thanks for your review and happy chatting! VR Verified Reviewer Leitung Marketing Mining & Metals Used the software for: I used a free trial ### "Good Software" September 18, 2019 5.0 Pros Many functions to make the life of the user easier. Cons We are very satisfied. We have nothing to complain about the software. Review Source Response from Userlike September 23, 2019 Thanks for your review! We're happy that you're enjoying Userlike. Paul K. W. Marketing and Advertising Used the software for: Less than 6 months ### "Great Resource for Shopify Store, Great Integrations Also!" November 20, 2015 5.0 Switched to UserLike from PureChat at the recommendation of a friend and fellow online entrepreneur and couldn't be happier with the decision. Integrates very well with our helpscout support desk service and works wonders. Review Source DH Danny H. Software Engineer Information Technology and Services Used the software for: I used a free trial ### "User Like Chat - easy to use" July 23, 2019 5.0 Pros Its easy to set up and to use on every website. Cons Sometimes the time is very short so you lose your connections to potential customers, they then start as a new conversation Review Source LP Laurie P. Fashion Textiles Used the software for: I used a free trial ### "Perfect" July 11, 2019 5.0 Pros This is very easy and customizable : it's a very good solution for helping people and win customers ! Cons I don't know... nothing ? Maybe the non-option of French back office Review Source MS Markus S. Marketing Automotive Used the software for: I used a free trial ### "Top Chatsoftware" July 24, 2019 4.0 very easy to use / install top features normal prices Pros more conversions on out shop better /faster support for our technicans team Cons there is no overview of all features in the tariffs Review Source MN Mia N. Marketing Specialist Computer Software Used the software for: Less than 6 months ### "Userlike is remarkably easy to set-up & use" August 7, 2017 4.0 Allows us to have multi-faceted chat with customers which would cost much more with the built-in options of our other platforms. Pros Great integrations with many 3rd party platforms. Easy to use with many pre-filled options to get up and running quickly. Great bot functionality. Cons The UX is a bit off toggling between dashboard and chat panel. Would be great to have full mobile-to-moble chat too. Review Source JS Julia S. corporate communications Political Organization Used the software for: I used a free trial ### "I can recommend!" March 4, 2019 5.0 Pros Easy to learn, good support, nice interface, easy to customize Cons I haven't found any cons so far, maybe 14 days for trial period is too short to be able to fully evaluate. Review Source NL Niklas L. CEO Marketing and Advertising Used the software for: I used a free trial ### "Pretty modern and easy Live Chat" March 19, 2019 5.0 Pros The modern design and the very simple usability makes Userlike my favorite of all live chats at the moment. Cons Maybe too few setting possibilities concerning the hint tones Review Source DP Dean P. Head of Operations Photography Used the software for: Less than 6 months ### "Very usefull" January 9, 2018 4.0 Has helped me respond to customers quicker and provides a more professional edge to our website Pros I like its appearance , ease of use and auto responses and that it is very customisable. I also like how easy it was to integrate with my website. Cons The thing I like least is that on the free plan you cannot re-look at past conversations, sometimes its very important to be able to do that. Review Source LH Lennart H. Used the software for: ### "nice software with lack of customization for professional use" April 20, 2016 3.0 the software is easy to use and easy to implement on the website but for professional use i am missing real customization (like changing html of the widget, etc.) - there are just options for changing the general behaviour and appearance. alltogether i would use it, if the price for unbranded version wouldnt be that high. Review Source Response from Userlike April 21, 2016 Thanks for the review and feedback, Lennart! We used to support CSS editing of the Chat Window before, but giving this responsibility to our users resulted in too many broken setups and thus too high support costs for us. So we removed CSS editing and extended our standard customization. That was also the only way we could offer a consistent high-quality mobile experience. Thanks again! JM Joseph M. Manager: Technology Telecommunications Used the software for: I used a free trial ### "XYLO Review" August 15, 2019 4.0 I'm resolving help desk interactivity between customer and sales... Pros Ease of use, ability to fine tune, intergration to other platforms. Cons I'm yet to try it out and give feedback soonest. Review Source VR Verified Reviewer Sales/Business Developer Internet Used the software for: I used a free trial ### "User friendly" May 9, 2019 4.0 Pros The software is very easy to use and excellent customer service. Very helpful people always available. Cons it lacks a lot of functionality compared to other chat software Review Source MF Matthias F. BU Manager Used the software for: 1-2 years ### "It is easy to use. But the real benefit comes only with the paid version." November 29, 2017 4.0 Pros Ease of use Visited pages can be tracked To be able to address the customer directly during the sales talk Cons High costs for a small online shop Otherwise I can not complain at the moment unfortunately. Everything works to our satisfaction. Review Source EE Elena E. BDM Manager Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Simple & easy start" June 19, 2019 5.0 Pros Userlike was quickly integrated and easy to use user interface. Cons I would like export the chats via email, so I can safe it in our CRM where the customer history is Review Source TH Thorsten H. Girl for everything Used the software for: Less than 6 months ### "Great Chat Sorftware with a lot of features" May 30, 2018 5.0 customer value Pros Many many features... Very easy to install on any platform. CMS or Magento, takes less then 5 minutes and you are ready to chat. Nice frontend, easy to use for your webvisitors... Cons We are currently in test period... Up to now nothing to complain... Maybe too many features we don´t need up to now. But who knows, maybe we need them in future... Review Source MW Marc W. UX Designer Used the software for: Less than 6 months ### "Our favorite." April 10, 2018 5.0 Pros We tested different chat tools and Userlike is our favorite now. It's easy to start and open for scaling, customizations and special requirements. It's a highly competitive market and Userlike manages it to stand out with just doing great work. Simple as that. The support during our testing phase and first implementations was uncomplicated and every single question, from business aspects to API support, was answered. Cons An instant test page and the option for longer test periods would be nice. Maybe with restrictions to integration / activities. But larger customers mostly mean longer processes. So it would be super helpful to be able to give demos to different stakeholders from time to time. Review Source HS Hanna S. Head of Online Marketing Used the software for: Less than 6 months ### "Userlike is in my opinion the best live chat software on the market" May 5, 2017 5.0 Pros You can modify the software in thousand ways, e.g. color shemes or wording and auto appearance times. Cons The only exception I have found yet, is the missing feature of an auto chat bot that receives a first message and then leads the customers into an offline Formular(make the live chat look 24/7 but make it into an offline chat at closed office days). Review Source GK Grace K. Junior Venue Consultant Used the software for: Less than 6 months ### "Userlike provided an instant communication channel for our company that was very easy to use." December 7, 2017 4.0 Pros It allows customers that visit our website an instant way of reaching out. A lot of customers prefer the instant message platform rather than signing into their email to reach out for information. Cons Sometimes the possibility of receiving inquiries that are aimed at selling rather than interest in the product, however you have this on every platform. Review Source VR Verified Reviewer Realtor Real Estate Used the software for: I used a free trial ### "My Review" August 7, 2018 5.0 immediate gratification for customers Pros Ease of implementation, it is very user friendly Cons How "expensive" it is for a small startup Review Source TG Tanja G. Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Cutomer Service is important" July 23, 2019 4.0 Pros We like most to offer our customers a chat for questions about our products. Cons There's no Pop-Up for new questions. So you need to have a look at the browser. Review Source KA Kevin A. Developer Consumer Services Used the software for: ### "Awesome service, live chat, totaly free!" July 11, 2017 4.0 Be able to talk with my customers and offer them services Pros Its instant. And gives you a trial time , modern look, the site and apps are fast. You can try the app for free Review Source VR Verified Reviewer marketing manager Automotive Used the software for: I used a free trial ### "Great Chat-Tool" March 4, 2019 5.0 Great tool to start live-chatting Pros Very professional and quick support-team Cons I had some problems to find what I was looking for. The navigation is a little confusing. Review Source Similar Products Featured