# Page 3 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 3 - Reviews of Lime Connect ## Showing most helpful reviews Showing 51-75 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Romano K. Used the software for: ### "Userlike Review" February 22, 2017 5.0 Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours. Pros \- Easy to use - Top support - Working without problems - Clean interface Cons \- Some special features are missing, e.g. prioritising chat partners Review Source JH Jae H. N/A Telecommunications Used the software for: Less than 6 months ### "Free trial gives great insight into how live chat can help grow your business" March 1, 2019 4.0 Pros The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand. Cons Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$). Review Source MF Michael F. CEO Information Technology and Services Used the software for: 6-12 months ### "Review for userlike installation and use in an onlineshop environment" August 26, 2019 4.0 Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in. Pros I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed. Cons It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed. Review Source VR Verified Reviewer E-comerce IT Manager Used the software for: ### "----is very very firnedly" October 25, 2017 5.0 not yet Pros easy to use and a great interface, i like the modern look and feels and the ajax integration on my website Cons a little bit pricey. for a small company, it takes so much time to implement everything on the company so the trial was not enough for us. even though the platform is great Review Source VR Verified Reviewer CEO Used the software for: ### "Userlike is an easy-to-use, easy-to-format tool, allows you to edit preformatted messages." May 22, 2018 5.0 More budgets. Pros Userlike is an easy software to use, easy-to-format tool, allows you to edit preformatted messages and is autoresponder. Cons Although Userlike software is an excellent tool, with many editing possibilities, it becomes a little expensive for those who are starting your project. Review Source Peter W. ICT Specialist Mental Health Care Used the software for: I used a free trial ### "First time user" December 5, 2018 4.0 We needed another mechanism for clients to make contact with us in real time and instead of a telephone. Still a newby with this and playing with setup options to accommodate the business. Userlike looks like it will do the job. Pros The application was simple to add to our website. Customization was reasonably straight forward. Support were instantly on the go and keen to assist. There are several videos available to help with setup Cons I would like to add further comments in between fields in the registration part of the widget. Review Source VR Verified Reviewer Geschäftsführer Internet Used the software for: Less than 6 months ### "Easy to user, reliable, loads of config options and great support" November 16, 2017 5.0 Better support options, direct user contact, less effort in communications Pros It is exactely what it promises to be - a highly customizable chat software without any distractions from its main purpose. The support is helpful, the configuration easy and it offers tons of integrations to other systems. Cons It seems not possible to delete an old test account just to create a new one which is supposed to be part of a team. The whole account process should be a bit more transparent. Review Source Ramin N. Designer & Art Director ( www.nasibov.me ) Used the software for: ### "Nice!" January 27, 2018 4.0 Pros I'm designer and like these options for design. It's very stylish and useful options. Multi language and very automated. Cons I need a special chatroom for every client. For example I create chatroom and share just link. And special good price for freelancers. Review Source Ruben R. Emprendedor Used the software for: ### "It's amazing! " December 6, 2017 5.0 Pros I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money. Review Source VR Verified Reviewer Member Board Of Directors, US Internet Used the software for: 2+ years ### "Game changing" September 15, 2018 5.0 Pros Live chat on your website really helps attract more people and sell more Cons The support team could be more helpful but overall happy Review Source VR Verified Reviewer Adjunct Professor (Status) Higher Education Used the software for: 1-2 years ### "I love Userlike - for so many reasons!! " December 14, 2017 5.0 It's a great research tool. Pros I use Userlike for three things: 1. Online Office Hours for my students to contact me. 2. To answer questions from research participants. 3. To conduct online interviews for research purposes. The product works great for all three and I love it! Review Source TK Tobias K. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### " Easy and fast setup of the software. Team members are invited with a few clicks. " October 26, 2017 5.0 Quick and easy communication with customers directly through the website. Pros Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation! Cons Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small. Review Source Oliver N. Geschäftsführer / CFO Used the software for: ### "Easy to configure for the first operator, well done features" January 25, 2018 4.0 Pros modular upgrade packages, visualization of chats, look and feel of chat / widgets as well configuration features Cons No parallel usage of chat panel and configuration panel with admin account (same as one of the operators) Review Source VR Verified Reviewer Kinder-& Jugendcoach Reflexintegrationstrainerin Used the software for: ### "A perfect customer support! Easy to install - also for people with only few background knowledge" April 3, 2018 5.0 Pros It's a short way to stay in contact with my customers. It is easy to handle and the design is also very nice. Cons nothing found yet. I'm not a professional and so I couldn't find any weaknesses yet. What should I say? Review Source VR Verified Reviewer Geschäftsleitung Used the software for: ### "easy to use, quick setup" May 3, 2018 4.0 Pros Usability is really good and very easy. The time for Setup and Integration of userlike is short time. Cons From my point of view there is nothing bad ore worst. only the payment method via credit Card is not so nice Review Source VR Verified Reviewer Product Manager Used the software for: Less than 6 months ### "best on line chat app i could find" January 19, 2018 4.0 included into some commercial SaaS sw for online assistance Pros very easy to setup on server and use (takes minutes) lots of options for look & feel, very good look & feel operator console very complete and intuitive Cons operator console is only web based (not the best option in my opinion in many cases) integration with usual IM chat tools possible but awkward a bit pricey and not very flexible on purchasing options Review Source VR Verified Reviewer Founder, CEO Information Technology and Services Used the software for: 2+ years ### "Solid Solution " December 28, 2018 4.0 Pros Like that is allows us to stay connected to potential prospects. Cons Nothing really bad to say about it, overall satisfied. Review Source Miquel O. Fundador i Cap de projecte Used the software for: Less than 6 months ### "Very useful and intuitive" December 28, 2017 5.0 Pros Software quality is very high. Very easy to use and integration with the web is also very simple. The design is modern and very user-friendly. With a lot of functionalities. Cons Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default. Integration with WhatsApp could be interesting. Review Source FR Fakher R. Marketer Furniture Used the software for: Less than 6 months ### "Facile à utiliser " March 14, 2024 4.0 Pros L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations Cons Jusqu’à présent, il n’y a rien à souligner Review Source Response from Userlike March 19, 2024 Hi Fakher, Thank you for your review. We wish you success and have fun chatting! RJ Rached J. Cadre Computer Hardware Used the software for: Less than 6 months ### "Indispensable " February 5, 2024 4.0 Pros J'aime bien la connexion facile à la plateforme Cons C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités Review Source Response from Userlike February 7, 2024 Hi Rached, Thank you for your review! Happy Chatting! JO John O. MD Used the software for: 2+ years ### "An excellent system for a small-medium sized business" November 30, 2017 5.0 Pros The software is at a good price with all the necessary features required by a small to medium-sized enterprise. Cons Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website. Review Source JP Jim P. Member Insurance Used the software for: 1-2 years ### "Website Chat" August 7, 2019 5.0 Pros If you need the bells and whistles of a chat program; this is the program to use. Cons It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful. Review Source VR Verified Reviewer Titolare unico Used the software for: Less than 6 months ### "Good quality of services and it works very well" May 4, 2018 4.0 Pros The number of interactions with the visitors on my website increase after the installation of chat. It works fine and it is easy to understand. Recommended Cons I use the services only for two weeks and i can't be so accurate about all the tools included. i Try the chatbot and i will hope in more features in the future. Review Source Sonia C. Conseillère de vente Used the software for: Less than 6 months ### "Amazing and practical " November 19, 2017 5.0 Pros Customers have the possibility to be in direct contact with our services. So, we can answer more rapidly to their questions about any information, their order etc... Cons Just one thing : the language. It could be easier to use if we've got the possibility to change it into another language such as French in that case. Review Source Steven R. Owner Used the software for: Less than 6 months ### "No real issues" October 6, 2017 4.0 Easy to interact with customers on the website. Multiple widget display options too. Pros Easy enough to get up and running with online support available. Good free option to trial as well with 1 user account. Cons The interface could be a bit better, particularly with the display section for historical chats but overall happy with product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.