# Page 5 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 5 - Reviews of Lime Connect ## Showing most helpful reviews Showing 101-125 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer LET'S CONNECT Health, Wellness and Fitness Used the software for: I used a free trial ### "Just starting trial" September 29, 2018 4.0 So far so good! Pros Well, we are still on the learning curve. Cons The only thing negative so far is that the person you are chatting with can SEE you typing so typos show to the recipient. Review Source VR Verified Reviewer Manager Vertrieb/Marketing/Betrieb Financial Services Used the software for: I used a free trial ### "Great usability" August 22, 2018 4.0 Overall it is a great addition to our website. Pros It is easy to integrate and to use. The design is modern and the support is fast and competent. Cons pricing models and reduced functionality Review Source Christian M. Senior Web Application Developer Human Resources Used the software for: I used a free trial ### "Very good helpdesk application" August 30, 2018 5.0 Pros Almost everthing configurable with a modern design & look. Easy Website-Integration. Cons Sometimes a bit complicated for agents to understand how to work with it. Needs time. Review Source ST Svetlana T. Owner Photography Used the software for: I used a free trial ### "My Userlike Experience" April 29, 2019 5.0 Userlike Live Chat is a great tool when it comes to engaging my website visitors in a conversation and answering their questions in an informal manner then and there. Pros Very user-friendly. Extremely easy to modify the functionality and the look of a widget to match the website you are using it on. I love info pop-ups next to each feature. For someone like me, who has no 'operator' experience with live chats, it makes understanding and configuring a widget a breeze. Cons I wish there was a messenger-type pop up window for an operator to type answers in. I think it would feel more natural. Review Source VR Verified Reviewer Co Founder Internet Used the software for: Less than 6 months ### "Good live chat solution for small and medium businesses" November 24, 2018 4.0 Pros Well structured, easy to use chat software. Installation is a no-brainer and pricing is reasonable. Cons No Whatsapp support, sometimes it can get hard to work with on mobile. Review Source VR Verified Reviewer Marketingleiter Furniture Used the software for: I used a free trial ### "Nice and easy to use" August 8, 2018 5.0 Pros I like the usability design. It's easy to use. Cons The test period is to short. We use the test period to introduce "userlike" to the shareholders and this takes time. Review Source WM Weyrich M. CEO & Founder Marketing and Advertising Used the software for: I used a free trial ### "Forward-Thinking Chatbot made in Germany" June 11, 2019 4.0 We try to reduce the number of repetitive e-mails on how to cash in vouchers. The product is made for helping with just that. Pros The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany. Cons The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve. Reason for choosing Lime Connect Because the alternatives are all based in in the U.S. and thus not per se GDPR compliant. Review Source VR Verified Reviewer Founder Renewables & Environment Used the software for: 6-12 months ### "Easy to implement and use" November 22, 2015 4.0 Incorporated in our website it works well and is easy to customise although customisation can be a bit more elaborate. It is very easy to use from iMessage. Pros Easy to use from iMessage. Cons Possibilities for customisation not enough Review Source VR Verified Reviewer Head of SEO / E-Commerce Used the software for: ### "Easy to use Dashbaord." March 2, 2018 4.0 Pros Chat-Bots seems nice. But I haven't tested it so much. I will have a look at it next week in order to get better view of its functionality. Cons Missing Smartphone-App. I'm not sitting in front of the pc all day long. Would be a charm to get notifications on my smartphone in order to reply instantly. Review Source VR Verified Reviewer Director Product Delivery & Agile Practice Internet Used the software for: Less than 6 months ### "Better than competitors" September 18, 2018 5.0 overall try it buy it. Pros Much more configuration possible, very good pricing. German Company. Cons in the beginning complex but than easy to understand Review Source VR Verified Reviewer Founder Used the software for: Less than 6 months ### "Great Chat Platform" October 6, 2017 5.0 Pros Easy to handle, integration in Wordpress was no problem. We use Userlike for our customer service on our website and in our online-shop. Review Source Dieter S. CEO Retail Used the software for: I used a free trial ### "Userlike Review" August 6, 2018 4.0 chat in different messenger channels with one backend Pros ease of use and installation, different chat modes! Cons We did not appreciate the short demo period! Review Source IL Ivan L. Owner Computer Games Used the software for: ### "Ive tried live chat and it works" September 11, 2017 4.0 I can let my user enjoy a fast support chat! Pros The live chat features. There is fast response for the widget. Sorry for this but I got no more idea... Cons The price of this software is quite expensive I think, and there is an icon below the chat box, I think thats kinda annoying as it took too much space. Review Source AB Ariel B. Web Designer Cosmetics Used the software for: ### "Good but not intuitive" September 6, 2017 4.0 speed in implementation, easy way to use an API like this, a dashboard with good user interface Pros I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page. Cons I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator Review Source Vincent M. Director of I.T. / Ad Ops Manager Accounting Used the software for: I used a free trial ### "Ease of use" February 6, 2019 5.0 Pros It was easy to install on my website and it wasn't intrusive. Cons nothing that I can recall. Would like for notification options. Review Source SM Sofiane M. CEO Computer Hardware Used the software for: Less than 6 months ### "Very intuitive and really easy to use. The features are complete and the interface very easy to use." June 19, 2018 5.0 Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc. Pros The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion. Cons Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically... Review Source VR Verified Reviewer Projectmanager - Future Grid Events Services Used the software for: I used a free trial ### "Love it" October 29, 2018 4.0 Pros Ease of use, easy to implement, easy to customize. Cons The slack integration, would be great to be able to answer through slack Review Source Nico S. Geschäftsführender Inhaber Outsourcing/Offshoring Used the software for: I used a free trial ### "Solid system" February 3, 2019 4.0 Pros \+ Its fast + It looks good + great GUI on Dashboard Cons \+ A little bit confusing backend + not so easy to connect to messengers Review Source LB Liesbeth B. business owner Health, Wellness and Fitness Used the software for: 1-2 years ### "The free option" August 4, 2019 4.0 For my small company I just need a few options and it would be great if I can keep reading the offline messages e.g. Is it possible to have the offline messages forwarded to my mailbox? Pros I like to be able to chat with my clients in real time. For people who want quick answers, this is an ideal option. Cons It's a shame to notice that the free module is being dressed down with less and less options. Review Source VR Verified Reviewer Consultant UI/UX Internet Used the software for: I used a free trial ### "Loks clean and organized" December 6, 2018 5.0 Pros It looks clean and organized, the tooltip help is very convenient Cons Nothing until now. It seems to work automatically Review Source FP Florian P. CEO Internet Used the software for: Less than 6 months ### "Great Live Chat Tool for our Wordpress Page" June 25, 2019 5.0 Pros Very easy to set up, great customer support from Userlike Very supportive especially for Startups Easy connection to Slack and Trello Cons Would be great to have an app as well (especially to check offline messages) - Getting notifications via Slack helps already though Alternatives considered [InteliWISE Live Chat](https://www.capterra.com/p/149893/Live-Chat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Lime Connect Better service, support for Startups Review Source VR Verified Reviewer Online-Marketing Environmental Services Used the software for: I used a free trial ### "A great plugin" August 21, 2018 5.0 Pros \- easy to use even for a beginner - a lot of features Cons Unfortunately in the free version the usage is very limited. Review Source Andres F. P. Cofunder Consumer Goods Used the software for: I used a free trial ### "excelent software to keep the user close to my site" November 10, 2018 5.0 Pros Userlike is a easier software to use they have very good prices Cons i don't have an app so i would like to have one Review Source JU Jim U. Executive Director Used the software for: ### "So far, so good. Completely satisfied with no complaints." January 31, 2018 5.0 Pros I've been testing the software over the last few weeks and have found it to be very easy to use. Set up and configuration haven't been. problem. It works just like I hoped it would. As our nonprofit grows, I expect it will be a valuable tool in communicating with potential clients. Cons This is my first foray into this type of software, so I'm not an experienced user who knows how to push the envelope when I'm testing Userlike. Thus far, however, I haven't found any issues with its functionality. Review Source VR Verified Reviewer chef de projet - RSI Information Technology and Services Used the software for: I used a free trial ### "best module of chat" October 17, 2018 5.0 Pros it's easy to use. i can talk with my friends now in my site Cons easy to integrate this module in your sites web Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.