# Page 6 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 6 - Reviews of Lime Connect ## Showing most helpful reviews Showing 126-150 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Noah W. Customer Success Engineer Computer Software Used the software for: Less than 6 months ### "Definitely gets the job done, but is pretty hard to navigate" June 30, 2017 4.0 Live chat support! Great way to talk to customers. Pros I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout. Cons For some reason the character limit for the "Topic" is really short. Way too many modals. The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often). Again, way to many modals / scrollable elements. Review Source Michael B. Technical Manager Used the software for: Less than 6 months ### "Its very simple to use. No code, how awesome is that" November 14, 2017 5.0 Pros Pretty fast to setup and use. I've been looking for a simple tool to use and Userlike did just the job. Review Source Dirk K. Manager Recreational Facilities and Services Used the software for: I used a free trial ### "First steps are easy" October 5, 2018 4.0 Pros Easy to use, very powerful. Integration isn't easy. Cons None! An app would be great, this would help! Review Source DP Dona P. Business Manager Used the software for: ### "We've just started trying this product and, so far so good! Easy to use, professional, & economical" March 9, 2018 5.0 Pros Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive. Cons Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget. Review Source Luis Fernando L. Technology Transformation Services Consultant Apparel & Fashion Used the software for: I used a free trial ### "Great App for your ecommerce stores" August 8, 2018 5.0 Pros Is really easy to use, and very intuitive. Cons Doesn´t come with a chat bot wich is also useful. Review Source Janne M. Advertising Manager | AD Construction Used the software for: I used a free trial ### "Easy and smooth to use" September 12, 2018 5.0 Pros I like the Chat Bot :) it is funny extra! Cons So far nothing to hate. Easy to set up and use. Review Source RC Ramzi C. CEO Hospitality Used the software for: ### "Very easy to use " July 20, 2017 5.0 We do not know yet but sure we will let you know. PS Mara is an excellent support person. Pros The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box. Cons As explained above, The system was implemented on a test version of our site last week. The implementation was easy to perform however the set up is not that easy but this will be explained in the next text box. Review Source GF Gabor F. Marketing Manager Used the software for: Less than 6 months ### "European Live Chat tool with great integrations" March 23, 2018 5.0 Pros Userlike is very easy to use, and very easy to set up as well. They offer 30+ Add-Ons and integrations, including Salesforce, Zendesk, and other CRM and Analytics tools. These integrations are very easy to set up too. Cons For Admins, switching between the admin and chat modes is a bit confusing. Also, 14 days for the trial is a bit too short, to properly test everything before making a decision. Other than these, I can't share any negative feedback about UserLike so far Review Source JR Juliane R. Sales Leisure, Travel & Tourism Used the software for: ### "Nice and easy way to be closer to your customers" November 8, 2017 5.0 We see the main benefit in the shortening of the distance to our customers. They can easily ask questions without filling in a whole contact formular. Pros I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website. Cons I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention. Review Source PP Philipp P. Shop Manager Consumer Goods Used the software for: ### "We implemented the snippet in less then 5 minutes at our page and could start chatting." February 18, 2018 4.0 Super-easy implementation and fast insights about the incoming questions. Pros We were curious about what kind of questions our customers will ask and what resources we had to provide to serve good quality responses to the incoming questions. It's a big advantage that Userlike comes with a 2 weeks, free test period and a super simple installation. Literally, after 5 minutes we have been able to chat with our customers. You simply register at the website, get your snippet to implement at your CMS or shop system and start chatting. Cons We tested the full version. The free and cheaper versions will have limited functionality. We did not test this yet. The only negative point we found: if all operators are offline, the chat widget still shows up in the front-end. We would prefer the chat button to disappears if no operator is available. Review Source SG Sebastian G. Marketing Information Services Used the software for: I used a free trial ### "Easy to use and GDPR-proof" August 8, 2019 5.0 We want to consult prospects on our website. Pros Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum. Awesome and quick customer service. Cons Payment through invoice, even for low monthly payments would be nice. The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing. Reason for choosing Lime Connect user-friendly and GDPR-proof Review Source TS Tim S. CEO Events Services Used the software for: I used a free trial ### "GDRP compliant Chat" February 13, 2019 4.0 Very good experience from starting the test till the end. Pros This is the only truly GDPR compliant Chat we found. It has very granular Settings Options and is - given the many Options - still user friendly in handling. Cons What is bad about it is bad about ANY Software we've found so war. NO Chat Software allows entrepreneurs to answer the Chat via Email. You can get INFORMED via email, but you can't ANSWER that email so that the web user would get the answer through Chat. Review Source sZ simone Z. ceo Used the software for: 6-12 months ### "Userlike is very useful to get in contact with your customers or with potential ones" February 16, 2018 4.0 Pros It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site. Cons Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced Review Source bH bryan H. Coach Education Management Used the software for: Less than 6 months ### "Face to Face" January 16, 2019 4.0 My overall experiece was good. i would recommend it to anyone who are looking for a better way to communicate with their players or business partners. Pros I like the fact it is a pleasure to use. I enjoy because it allows me to have a group meeting with my baseball players and coaches and we are all in different places. there are lots of features that it offers as well. Cons it is expensive. The fact that i have to communicate with my players on a daily bases can get real expensive quick. Review Source VR Verified Reviewer Manager Marketing Used the software for: ### "I am not able to see the right message on the chat box. Disappointing " February 19, 2018 3.0 Nothing at free trial Pros Ease of use of the chat tool is one good part. The code was easily generated. The interface is cool and chic. Cons Control features are not okay. Message shows We are not there at the moment message even when user is logged into the website. Review Source VR Verified Reviewer Marketing and PR Manager Used the software for: Less than 6 months ### "It had an easy instruction and the features of the product our company was interested in." October 9, 2017 3.0 Pros Nice interface and user layout. It is able to provide the needed information and allow customers to have a pleasant experience. The process and installation seemed to be easy. Cons Due to the open source location of the website - there was a problem in the installation of the code in the CMS. The customer service was helpful but unable to bring the issue to a solution and continue to pursue the opportunity. It was rather forgotten and let go. Review Source VR Verified Reviewer Productmanager Used the software for: ### "Easy setup. " April 5, 2018 5.0 Pros Hosting in Germany. Modern UI. External API. Feedback System and mobile optimated chats are great for us. Cons A mobile App would be helpful for agents and I could not find the DPA (Data processing Agreement) which is important for the usage in germany. Review Source TY Turnell Y. Senior Programmer Analyst Financial Services Used the software for: Less than 6 months ### "The best one I tried" November 3, 2017 5.0 Inexpensive, easy to configure chat program that comes with a chatbot. What more can you ask for? Pros I love the look and feel of this chat program. It is pretty, simple and clean. It comes with a chatbot which is fairly unusual in this price range. It was easy enough to set up in my test environment. This solution felt very complete. There wasn't anything that I couldn't do except for add my own branding. I think that may have been a limitation of the trial version. Cons The configuration for the chatbot was really tucked away deep in the configuration. The only other complaint was that the trial should have had more features available than it did. Review Source NS Nikolaos S. e - business development manager Hospital & Health Care Used the software for: ### "I am using LiveChat for sales and support with ease." May 29, 2018 4.0 Pros It is a value for money solution with simple and elegant design.The apps for windows and android are very helpful Cons It could be better in terms of settings. For example you can not set the chat as a bar on desktop and as a circle on mobile. Review Source CC Ciro C. Used the software for: ### "Very easy and helpful" February 22, 2017 5.0 Userlike is very easy to understand and a good way to interact with your customers. Many people are more used to messengers than to the telephone - especially the younger people. Pros \- easy to handle - no annoying queues on the telephone for the customer Cons I have no reason to complain. Review Source SZ Sascha Z. Founder Financial Services Used the software for: I used a free trial ### "Very helpful" September 10, 2019 4.0 Pros We have been using Userlike frequently and are very impressed by the many functions it provides. It makes cusotmer support and feedback solutions very easy for customers and helps to interact with customers. Would recommend it immediatly. Cons It takes a while to understand how to set up the various functions. It would help to have a "default" option and maybe one tutorial-video (instead of many small ones). Review Source Response from Userlike September 16, 2019 Thank you for the review! IV Ivan V. CTO Used the software for: 6-12 months ### "It's looking good, but it's buggy and quite expensive" May 9, 2018 2.0 Pros It's one of the best looking chats on the market. Installation on the website is quite easy and straight forward. Cons Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative. No application for support. Review Source DB Drake B. President/CMO Marketing and Advertising Used the software for: I used a free trial ### "Great Product to Connect with Customers" May 14, 2019 5.0 Overall, it's been great and a solid addition to our website. We'll look forward to continuing using it well into the future! Pros It's very easy to use/install, and looks great on your website. There are lots of features to customize for your website look and color scheme. Cons The only downside is that, on mobile, it can sometimes be confusing for the customer to know how to send a message. I'd recommend the company considering a change to optimize that. Review Source JM Julian M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Good tool easy to use" September 10, 2019 4.0 Some problems on getting to the historical data, history of chats Good experience as esay to use tool, quite friendly Pros Easiness of use, user friendly and fast response Cons Some limited features on trial period Somehow restritcted statistics Review Source Response from Userlike September 16, 2019 Thanks for your review! With the free plan, users can view their last five chats and last five offline messages. But if you're having any issues getting to them, please go to Userlike.com to chat with one of our customer service agents so they can help you further. Jake H. Used the software for: ### "Makes My Company Additional Revenue!" March 17, 2017 5.0 I operate Userlike everyday for a chat solution on my product's website. It just makes things easier to communicate with my customers and bring in additional revenue. There are some customers that prefer a live chat instead of making a phone call and Userlike is the best solution. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.