# Page 7 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 7 - Reviews of Lime Connect ## Showing most helpful reviews Showing 151-175 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MH Marcel H. eCommerce Specialist Utilities Used the software for: Less than 6 months ### "Amazingly easy to work with!" May 29, 2018 5.0 More Customer interactions Higher Conversion rate Fast and easy support for our potential customers Pros Awesome functionality Easy to setup Highly customizable Easy to use Perfekt use of roles and support topics\* \* We have a wide range of support topics within our online shop and due to the possibility to assign different operators skills and roles, it's easy to get directly to the right operator! Cons To be honest, theres nothing negative to say about. If you got a problem or looking for a solution and cant find it, theres always a nice guy on the Customersupport livechat who will give you the right answers in a very short time Review Source VR Verified Reviewer Online Shop Manager Arts and Crafts Used the software for: I used a free trial ### "Generous 'forever free' option" March 28, 2019 5.0 It's a great way to generate qualitative user feedback. The front end is slick and very user friendly. Pros The 'free' option is sufficient for a small business, with no limit on chats and essential features included. Cons Slightly confusing what's actually included in the free option, as the free trial includes premium options and reverts to free at it's end (a very minor criticism). It would also benefit from a customer service mobile app. Review Source KC Ken C. Developer Used the software for: 6-12 months ### "It has a very good user experience" November 8, 2017 5.0 Pros This software helps my website manage my customers and provide support. It provides all features a small business will ever want. Cons The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best. Review Source BJ Bakar J. Manager Banking Used the software for: Less than 6 months ### "I'm dummy but- even so I could create an account" August 2, 2018 4.0 Hope to get more customer engagement . Pros I managed widgets by myself ,it was very easy to set up things there. the option to change texts and use different languages is really good Cons Some essential points should be more visible- like how to go online, reply to chats and etc. It would be better to have step-by step user guide-so we set up one widget with one operator- it will help us to understand features fully. Review Source PB Philipp B. Online Marketing Manager Consumer Goods Used the software for: I used a free trial ### "A good working tool with lots of features - without getting lost in configuration" July 11, 2019 5.0 Pros \+ Very good usability + all texts can be customized / translated + working times can be defined + API + Very good live chat support from userlike + DSGVO conformity + ... Cons \- no mobile apps yet, but in development Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Review Source AP Andre P. IT Used the software for: 6-12 months ### "Very Good" May 9, 2017 5.0 Pros The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be. Cons There were a few settings in the setup of the chat widget that we didn't find that intuitive. Review Source VR Verified Reviewer Design Used the software for: ### "Powerfull" October 27, 2014 5.0 We are using Userlike Chat for our Online Store in combination with Zendesk. It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity. 2 Thumbs up.. Review Source SM Sebastian M. Student Counser Higher Education Used the software for: I used a free trial ### "Perfect customer support / Easy handling for admins / Works as we expect" April 11, 2019 4.0 Pros We can provide the user exactly what we want to provide - real time and mobile usable chat software for getting in contact with our counseling. Easy to adapt to our corporate design. If no operator is online, requests get automatically converted into mails/tickets. Customer support is perfect, helped quickly and solved our problems immediately. Cons Until now, there is no feature we are missing. Review Source DB Dominik B. e-Commerce Manager Furniture Used the software for: 6-12 months ### "Great tool for fast and efficient customer support." June 30, 2017 4.0 Pros \- Very easy to use - Great setting possibilities - Good adaptability - Good value - Fast Support from Userlike Cons \- It would be great if you could send pictures in chat - Individual modules (such as analysis) are not purchased separately Review Source Björn L. Leiter Projekte & Organisationen Used the software for: ### "Perfect for support" August 12, 2014 5.0 We are using this app for supporting our more than 10.000 customers and it works great. The customers are very happy to get quick and direct support and Userlike is easily integrated into other applications. Pros \- easy to use - reliable - integrations Review Source DI Darko I. Head of HR department E-Learning Used the software for: I used a free trial ### "Excellent prouct" January 22, 2019 5.0 After tryong out a number of other products, Userlike Live chat is by far the best product we have used and we plan to continue doing so. Than you for making this solution and for contantly inproving it. Pros The product is very functional, but to ephasize one of the options that is most useful for us is the ability to use it in multiple languages and that the automatic responses are very precise and informative to the users. Cons So far we have not encountered any major disikes, but maybe the configuration of the operatiors is not so easilay visable from some panels. This is a bit confusing for our employes when setting ther profiles. Review Source CA Christian A. Networkmarketer Retail Used the software for: Less than 6 months ### "Best Live Chat Plug-in forWordPress" June 29, 2017 5.0 Customer Service on a new level. Pros UserLike is a really easy to use Live-Chat Tool. The installation is super easy and you can make all settings through the Chat Panel. I love the simple and familiar design of UserLike which work perfectly on mobile phones. Cons I am a german user and not all the words in the Chat Panel are translated to german. But it is quite self-explaining, so not such a big issue. Review Source ELK Enrico Luca K. Co-Owner Information Technology and Services Used the software for: I used a free trial ### "Good Control Panel and Custom CSS Integration" July 18, 2019 5.0 We tested many solutions and found that userlike mostly fits our needs for a small business. Its great that you can choose between different packages and upgrade any later if needed, but the most important tools are available in any package. Especially for companys within the E.U. userlike is a great option. Pros The control panel offers many options even in free version and its easy to walk through the initial configuration. Its possible to fully customize the chat widget on site which was a main criteria for us. Cons It would be great if there would be an app for iOS and Android to chat with users while on the go. Alternatives considered [Chatlio](https://www.capterra.com/p/177179/Chatlio/)[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Drift](https://www.capterra.com/p/227417/Drift/)[Slaask](https://www.capterra.com/p/151616/Slaask/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review Source HD Hayden D. Electronics Repair Specialist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great software for connecting with customers!" June 29, 2017 5.0 Pros I like the clean usability and interface. I also enjoy the ability to host the chat natively on our website. Cons The notification system could use some improvements. Mostly I would like it to notify my phone when a chat is received. Review Source OD Owen D. Owner Retail Used the software for: I used a free trial ### "Userlike review" July 26, 2019 5.0 Easy to chat offers a lot of features Pros Ease of used that you can go online and ofline whenever you want Cons No bots on free plan and limited functionality without paying for a subscription Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Reason for choosing Lime Connect Free plan Review Source SI Shadi I. Business development manager Used the software for: 6-12 months ### "Review " June 30, 2017 5.0 Pros It is very easy to use, keeps everything in one place. best and most efficient way of doing some market research Cons sometimes it takes a very long time to load. It also can be a little but confusing with all the options. Review Source EH Eva H. Owner Retail Used the software for: I used a free trial ### "Very happy so far!" June 26, 2019 5.0 Pros It's easy to install and took me just a few minutes to start chatting with customers. Had a question since it was not working on mobile devices immediately and support helped me out perfectly. Cons The only thing I could think of is that the software loses connection sometimes. But it doesn't really bother me and could also have something to do with my internet connection. Review Source GM Guido M. Head of Service Leisure, Travel & Tourism Used the software for: I used a free trial ### "First approach with Userlike" May 31, 2019 4.0 Pros \- fast website performance - easy to implement - good support - german product considering european data rights - a white range of functions (..but needs time to be discovered!) Cons \- Automatic answers in terms of FAQs reacting on customer keywords, can just be realized with the highest licezense modell FLEX - Knowledgebase (e.g. as a FAQ base!) does not exist at the moment Review Source IFEDIRI D. SEO Analyst, Content marketer Retail Used the software for: I used a free trial ### "Beautiful Live Chat that works flawlessly" July 29, 2019 4.0 Pros I design websites hence I helped a company set up Userlike Live Chat on their website and their customer relations improved much positively, Userlike Live Chat has awesome tools that improves user experience. Thumbs up to the team for making this software Cons The integration process didn't work at first but I later got a hang of it Review Source LG Luc G. Webmaster Used the software for: 6-12 months ### "Good" August 10, 2017 4.0 Pros Different widgets possible, customer can leave message behind, immediate contact with the customers. Cons In mobile version, the chat screen takes the complete screen. Sometimes extensive to do adaptations afterwards. Review Source Nuno P. Industry Manager Internet Used the software for: Less than 6 months ### "User Like Reviews" November 18, 2015 4.0 Userlike has been a very important tool for BonMignon.co as we are a marketplace for baby and kids clothes and our clients have many questions about sizes, colors, changes, etc. With userlike, we have been able to capture some of this questions and reply immediately or some minutes after, still closing the sale. Pros Very easy and simple to use. Cons A bit more flexibility so it could be possible to "transfer" a chat from one operator to another. Review Source KH Kenan H. Referent für Presse- und Öffentlichkeitsarbeit Non-Profit Organization Management Used the software for: Less than 6 months ### "Very easy to use, customizable design, nice features" July 14, 2017 5.0 Satisfied customers, less E-Mails, less calls, a good review of our homepage..we can see at which points people find it difficult to understand something and why they startet a chat. Pros I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages. Cons It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;) Review Source VR Verified Reviewer Owner Retail Used the software for: I used a free trial ### "My Review " June 30, 2019 4.0 Busy getting licenses Pros Price was affordable and I didn't feel pressured. Cons Never had an opportunity to use it. I was trying to read all of the ridiculous SPAM Li eChat sent me. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review Source SW Sven W. Founding partner Used the software for: ### "Looks clean and modern" June 6, 2018 5.0 We are still in the evaluation phase Pros The tool was easy to implement on our website and pretty much worked out of the box. We at zdreicom like the look and feel. Cons We didn't figure out some details, like how to activate sound for incoming messages, how to configure that the incoming messages are sent by mail for example yet and we didn't manage to contact the support yet. Review Source PG Peter G. Managing Director Sports Used the software for: I used a free trial ### "Great channel to communicate with your customers" March 12, 2019 5.0 I'am using Userlike for an online training platform (sports). By using this software customers can easily ask their questions by using the chat. It's a very easy and efficient way to communicate with customers. Pros \- Very professional and performant Wordpress widget wich runs perfectly well - Very good and convenient offers and services for start-up companies Cons \- Findig all the various features takes some time Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.