# Page 8 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 8 - Reviews of Lime Connect ## Showing most helpful reviews Showing 176-200 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN Joseph N. Freelancer Web designer Graphic Design Used the software for: ### "Good" October 24, 2017 4.0 Pros I like all the features that are implemented in the software. Mostly how is designed and how it looks on the customer view. Cons The practical interface for the user could use some changes. I really think that the interface could be more user friendly. I am planning to expand my online business and use "Userlike" as my main chat software, but i see myself trying more than i have too , in explaning to my employee's how to use the software. I feel it need some features to more features to.compete with other chat softwares, like "Intercom" etc. Review Source VR Verified Reviewer Chef d'entreprise Used the software for: Less than 6 months ### "It was for a test and it seems a good product" March 19, 2018 4.0 Pros Userlike has a free subscription model, so it allows small business like us to test it on our website to be sure it is the good product for us. And he took me 10 minutes to do all the settings. Cons It was difficults for me to find the secret sentence or something like that to put the pluging on our wordpress website. Review Source JN Jens N. CEO Information Technology and Services Used the software for: I used a free trial ### "Great value for money" April 1, 2019 5.0 We aim to interact more with casual visitors to our website. Pros The product was easy to implement and configure. We run our website in multiple languages, and the product easily supported this. Cons The operators need to login to the website at the beginning of each work day. It would be useful with an agent that could be installed on their computers for automatic login. Review Source Sebastian S. Used the software for: 6-12 months ### "null" February 13, 2017 5.0 Review Source LN Lauren N. Manager Retail Used the software for: Less than 6 months ### "This is now my only solution for all my future sites and active too" August 25, 2017 5.0 It increases my overall sale for a quick reply option to all my customers live. Pros I really like the interface and easy use policy. Just install the plugin on WordPress or put the code and Done to start. Mostly like the color options and design to attract more customers. And also it's working great on every device so I can use it with my mobile too for reply my customer when I'm out of the home. Cons I think it should have image and file sending option too, that can make it greater to use as customers and marchets need to share screenshots most of the time. Review Source SS Sergio S. Founder and Sporscientist Used the software for: Less than 6 months ### "Easy to use , easy to install, " May 10, 2018 4.0 Not yet, but I will :) Pros Userability . It is really easy to install and to use. Even not having knowledge about IT or Web pages, I got a very good support from the team when I had questions. Cons Could be more personalize . I´d like to create a different way to visit our web page. Our clients schould feel that they are not only visitors of our web. They should have a question in advance like " Are you already enjoying the OLAO Coaching at your company?" and then after " Yes" It could appear a kind of " Writte your OLAO Health Password" Review Source Atuluku I. Web Developer Used the software for: Less than 6 months ### "Great experience" July 20, 2018 4.0 Don't tell me is too short again. Because people will ask me where i got the chat from Pros Ease of use, simple to set up, user get feedback on a real time base, It does not affect scalability and latency Cons Inability to customise the color Less Spam filter functionality Poor security guide Thank you for letting me review Review Source MF Marco F. Sales and IT Used the software for: ### "I can only recommend everyone to use that tool!" May 2, 2018 5.0 Pros The panel is easy to install and use. Very helpful tool, to make the service to your customers even more powerful! And the support is always there, if you have any issues. Really very good! Cons At this point, I don't anything, that I don't like. Only the integration of the chat in slack (and not only notifications) would be very useful! Review Source JB JOhan B. Manager Financial Services Used the software for: I used a free trial ### "Easy chat" October 9, 2018 5.0 Have been testing. Nice to hear customers talk and ask questions. Allows you to understand your business better Pros Easy to implement and easy to understand what to do and how to configurate. All options present as far as we can see. Cons Nothing special. Just struggled a bit with priorities : you can fix hours for live chat. On the other hand each operator can be on or off duty. If not in live chat hours and you keep your operator post on duty it seems to take the lead. If you forget to close your life chat as an operator, people think you'are online. Review Source AA Anthony A. Service Provider Education Management Used the software for: ### "I think you have a great products, especially the packaging. Getting 3 seats in one package is great" August 11, 2017 5.0 I can engage my visitors in a better way Pros Pricing is great, believe. I realised all competitors are charging per seat, but you bundle seats into a package. Great! Cons I need you guys to create a desktop client for windows and other OS. it makes life easier. i think that will make it easier to receive notifications on online visitors as well. Review Source JH Jannik H. Project Manager Used the software for: ### "In my opinion, the usability of userlike is one of the best overall." February 21, 2018 4.0 Pros I relly like the usability. Before userlike , we used a freeware (tawk.to)..but it it was really confusing for a user without huge understanding in computer science... Cons In my opinion the price is a little bit to high. Of course, there is a good customer support, but 29 for 3 operators and than the jump to 99 for 5 operators Review Source SV Stephanie V. Administrative Logistics and Supply Chain Used the software for: I used a free trial ### "Awesome Live chat" March 19, 2019 5.0 I realize it is very easy to set up a Live chat using this tool. In about 5/10 minuts you have a functional Live chat up and running on your website. Customers use the chat option and you can easy answer it in a minut Pros It is easy to install and even easier to use. You have alot of options u can use Cons I liked everything about it, i can not think about anything i did not like Review Source VR Verified Reviewer StoryBrand Certified Guide + Copywriter Used the software for: Less than 6 months ### "A so-so alternative to drift" April 8, 2018 4.0 Pros It has a lot of customizations. Probably a little bit more than Drift. Other than that, I can't think of anything it's better at drift than. Cons It takes forever to set up, and is not as intuitive as drift, which is annoying. Also, it doesn't have a phone app, which is seriously missed. Review Source GC GUSTAVO C. Product Manager International Trade and Development Used the software for: I used a free trial ### "Easy and usefull" June 13, 2019 5.0 \- Easy to implement; - Quite complete solutions (nice chat experience for customers, analysis features and operation itself). Pros \- Integrations solutions - UI chat widget Cons \- The mobile chat from in the dashboard (where you manage the conversation with the client), tight screen, not really a good experience - Lack of app messager to support conversion Review Source FV Francois V. CEO Professional Training & Coaching Used the software for: I used a free trial ### "userlike review" May 8, 2019 4.0 nice. But haven't tried with true customers (website is too young) Pros Easy to configure and to use. Very good support from the team. Cons Should be able to track and make use of IPs with more precision than "country area". Should be able to select the type of widget we want for each page straight from the dashboard (without having to code) Review Source TM Tracey M. Director Used the software for: ### "Great Software with Brilliant Customer Support" May 11, 2018 5.0 Pros Easy to use and we are in control so we are able to respond immediately anytime time or night. Once you start using Userlike you will surprised how many people do use chat to ask questions, delivery times etc Cons Cant say there is anything negative about Userlike, It just seemed to be the natural addition to our website Review Source CE Christina E. CRM Manager Printing Used the software for: Less than 6 months ### "Userlike is the best Chat-Solution for us so far!" August 21, 2017 5.0 We can get in contact very quickly with our customers; especially when there is only one short question, it would be unnecessary to write an e-mail! Pros We love userlike because it's so easy for our customersto get in touch with us without typing long mails or waiting in boring wait loops. The software is pretty easy to use & and if there are any questions, there is great support team! Cons The only Contra i could tell about userlike is the missing mobile solution, but eben that will be available soon, so there are no points we can complain about. Review Source VR Verified Reviewer Co-Founder Used the software for: Less than 6 months ### "Really good tool" December 4, 2017 5.0 Good communication with my clients Pros all are Translate in lot of language. chat and Dashboard easy usability. really easy to use all of tools good free mode. Lot of applicaitons in just free mode Cons no app mobile. they have good robot, but not mobile app. no button add number and call me. But i think, they will add soon :) Review Source TB Thomas B. CEO Executive Office Used the software for: I used a free trial ### "User Experience" July 15, 2019 5.0 Pros Look and Feel, Support, reaction time employee Cons There is no option for a chat bot. Testtime is to short. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Reason for choosing Lime Connect We test it first. Review Source Ana L. Used the software for: ### "Excellent tool to chat with visitors" August 7, 2014 5.0 I really like the design and minimalist navigability of this software. I think it works well and results speak for themselves. Review Source Response from Userlike April 8, 2016 Thanks for the kind words, Ana! SV Sascha V. Webmaster Machinery Used the software for: I used a free trial ### "Easy to use" September 13, 2019 5.0 Easy to use and to setup. We plan to use this for direct customer interaction and support as well as chatting solution for team members. Pros Login and setup is really quick and easy. Implementation to the website takes only minutes Cons in the first testing phase I found no real cons yet. Reason for choosing Lime Connect recommendation by a friend Review Source Response from Userlike September 16, 2019 Thanks for taking the time to write a review! RV Roman V. Project Manager Used the software for: ### "Easy and cool gui, great support" September 29, 2017 5.0 less calls and mail conversations, ad hoc support with userlike chats. Pros Slack Integration and TYPO3 Extension. Cool Website and great comparison of pricing-versions. Customizations possible. Cons OperatorHours-Management missing? Differences between widgets, rolles, operators and chat-windows not easy to understand at the beginning. Review Source VR Verified Reviewer Hyperleader HTT Innovation Labs Used the software for: 6-12 months ### "great software to use" November 28, 2017 4.0 rapid integration in our software. Pros userlike allow us to connect with users in an easy way. It is really easy to use and implementation takes less than an hour Cons as every good piece of software, pricing is the key issue. It would be a good point to offer more freemium packages. Review Source VR Verified Reviewer Kundenbetreuerin Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Userlike Live Chat Review" February 22, 2017 4.0 I like the Userlike Live Chat. It's easy to use and I can quickly help our customers with their questions. It's also nice to send fastly statements by using abbreviations. Pros \- Quick help - Easy to use Cons \- When you finished the chat and you closed the window, the window displayes again a few minutes later (to tell me that the customer is offline). Review Source Irma K. Teacher Government Administration Used the software for: I used a free trial ### "Review of userlike" January 3, 2019 5.0 Pros I like the customer support: speedy, friendly and competent. In addition, I like that there is a free-version available. Thank you! Cons I would like to have a package in between the free-package and the team-package. I don't like that there is no chat bot available. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.