# Page 9 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 29th, 2026 # Page 9 - Reviews of Lime Connect ## Showing most helpful reviews Showing 201-225 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use mH ma H. Customer services Used the software for: ### "good chat software, easy setup, but doesnt integrate sufficiently with other software" August 22, 2017 4.0 Pros Pros: What do you like most about this software? \* good chat software, easy to install, easy setup, configure colors and messages and start chatting, Cons Cons: What do you like least about this software? Userlike chat fields do not map fully to hubspot - needs deeper integration, eg lifecycle stage. Review Source Marija P. Marketing and Advertising Used the software for: I used a free trial ### "I like Userlike Live Chat" October 6, 2015 5.0 I've started to use Userlike chat for a trial period, and I found it very useful and easy to use. I work as a project manager on a casino portal, with lots of information for the casino players. I had several questions regarding casino sites we promote, and we helped them to manage their accounts, bonuses etc. Pros Easy to use, transparent statistics Cons No application for mobile Review Source James C. Founder Food & Beverages Used the software for: Less than 6 months ### "Great simple app" February 24, 2017 5.0 Took 5mins to install on Prestashop using the API/module, and so easy to use and communicate with customers. I tried 2 other platforms before but couldnt install on Prestashop and thats when I found Userlike Pros Easy to install on Prestashop Makes communicating with customers easy Cons I don't really have any as yet Review Source LB Lukas B. Owner Retail Used the software for: ### "Very clean intuitive chat application." April 25, 2018 5.0 Good working chat, but free tarif is very limited for example compared to Zopim. Pros Clean modern design, very nice looking. Easy to use, intuitive. Many customizations available. Fast. Cons Paid plans are not affordable for mini businesses. Widget can not be turned of for mobiles and it covers important parts of page. Review Source RN Ryle N. Support Engineer Computer Software Used the software for: I used a free trial ### "Desktop app" April 30, 2019 5.0 I must say as a first timer I wish the prices where in USD too. Failing to find the option to change to Usd Pros I liked well everything specially the notifications and easy set up of the application on our website. I most definitely will join the partner program. Cons It would be cool to be given a desktop app for the Chat panel Review Source AF Allan F. Manager Writing and Editing Used the software for: I used a free trial ### "Good but needs development" February 13, 2019 4.0 We need to help guide customers buy the product. We also need to keep a record of the email IDs that have come in through the chat to approach them later. I think Userlike enables us to do that. Pros Ease of use Customer Service Overall Design Cons 1) Chat sounds and customization don't exist 2) Could have had live video tracking of the customer Review Source YV Yennifer V. Chatbot Engineer Computer Software Used the software for: ### "It's a good software to connect a chatbot." August 8, 2017 4.0 Chat easily implemented in my webpage, and the account was configured very fast. Pros I can connect chatbots to the widgets, and the chat-panel is very easy to use. Configure your own widgets is very easy too. Cons The reports are not very useful, and when you download the data, is very difficult to read the information. Review Source eS edward S. Marketing Assistant Used the software for: ### "Decent" July 24, 2017 4.0 none yet. most likely due to low web traffic anyway. Pros The UI is clean and easy to navigate. The chat window is likewise appealing. No need to download chat software. Just open on your browser and go. Cons Only a free-trial user, come customization is locked until you pay. Have not seen a chat transfer option. Review Source SB Sheryl B. Software Engineer Computer Software Used the software for: ### "I think this is the best chat I have interacted with lately, How did i not find you guys earlier ?" May 1, 2018 5.0 Pros The ease of use is something i like, and the interface and the look and feel of the chat appeals class, In general its an amazing tool Cons I feel like there should be an integration with a intelligent chat bot one that provides automated responses and suggestions when a visitors visits my page Review Source VR Verified Reviewer Vice President of Corporate Development Chemicals Used the software for: I used a free trial ### "Free Trial is Great" January 28, 2019 4.0 Pros I am just getting started with Userlike, but so far it has been easy to use and works well. Customer service has also been helpful by reaching out to find out if I have questions. Cons No cons at this time. I have been using the system for about a week. Review Source KH Kurt H. Founder Used the software for: ### "Easy to use, gives us a head start for our customers. " April 19, 2018 4.0 Communication with our customers is more accessible and easy for the end user. Pros The changeability of the software is really great, so we can make sure it's best suited for our branding Cons Sometimes the loading proces for the different sites is slow and sometimes you can't see that my colleague has signed in Review Source MM Max M. CTO Computer Software Used the software for: 1-2 years ### "In the simple case as mine I am satisfied with functions " October 20, 2017 5.0 Pros Easy to setup, customization is fair enough, flexibility as well. I would improve testing in different situations Cons Cost of the services appears expensive even if you don't have a massive use, but a lot of team members. For startups it is handy when a lot of people have access to almost everything, but we can't pay too much Review Source NK Naz K. Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Excellent Piece of Software" October 22, 2018 5.0 Very nice, I would recommend this software to anyone who is a small business starting out wanting to give their customers a personal feel with assisting them live on the site. Pros I loved the ease of use on the website, the design and functionality of the website makes it a joy to use. Cons Nothing much to complain about to be honest, everything worked and took little effort to get setup (PrestaShop). I only got lost once changing the available times of the chat module as I couldn't find the correct page in the settings. Review Source cC charley C. Marketing Manager Wholesale Used the software for: I used a free trial ### "Brilliant Software" April 2, 2019 5.0 A great way for customers to chat to us directly from all over the world Pros Easy to install, worked straight away, notifications are great, it has added an extra layer of customer service for our company. Cons It would be better if there was a longer trial period as we're building a new brand and website. Review Source MK Malte K. Customer Success Manager Accounting Used the software for: ### "Userlike gives you a new experience of how to set up a proper customer support for your own business" December 28, 2017 5.0 Pros Nice usability and the option to pause. Especially when you are in a live demo. The possibility to start a chat pro active. Cons If you forget to pause and can not answer the chat. There is no notification about the chat and the customer is not leaving a message with his contact details. Review Source LH Lars H. Head of Digital, Print & Branding Non-Profit Organization Management Used the software for: I used a free trial ### "Great support" September 13, 2019 4.0 still in free trial period - will see Pros Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat Cons missing some features regarding customization Review Source Response from Userlike September 16, 2019 Thanks for your review! OP Oliver P. Owner Food & Beverages Used the software for: Less than 6 months ### "helpful but it takes time to support all customer needs." June 29, 2017 4.0 More customer happiness, more sales and a stronger customer relationship. Interaction and getting more information about our search function in our shop and what problems our customer have in their customer journey. Pros Interaction with customer and knowing more about their needs. I know not all functions until now because I use it only for some weeks. Cons Easy on/off. Offline messages and real time chats. I like selling products about this channel. Often it takes a little bit longer and an phone call could be more efficient. Review Source CM Christina M. Junior Art Director Design Used the software for: ### "We made only positiv experiences with Userlike" April 3, 2018 5.0 Pros You have the ability to modify the chat window as you need it. You can change every text and you cn choose between lots of different styles. Cons We tried Userlike within he first 14 days of free tryal. We liked pretty much everything about it and we will recommend it to our customer. Review Source CM C M. CEO Consumer Services Used the software for: ### "Easy to use" April 25, 2018 5.0 Easy communications with my customers Pros The Vast array of features that come with the software Cons I think that more options should be available on the trial version, because if you want to attract customers you should give them a great experience Review Source AS Astrid S. Business Developer Consumer Electronics Used the software for: I used a free trial ### "Just what we were looking for" October 23, 2019 5.0 Pros It is simple to use, very easy to adapt to your website, with plenty of options. Cons It took 20 minutes to set up the chat entirely, because we wanted to deeply personalize our chat Review Source Response from Userlike October 29, 2019 Thanks for your review, we hope you have fun chatting! Arne S. CEO & Founder Marketing and Advertising Used the software for: ### "Great Service" August 12, 2014 5.0 Highly recommended, we use userlike for our promotional merchandise site www.allbranded.de It works great. Review Source VR Verified Reviewer Co Founder Used the software for: Less than 6 months ### "Easy to use " March 27, 2018 4.0 More conversion Pros Easy to use, I like the chat panel is very easy to manage my team like that and we can design widget with different targets Cons Could be more beautiful, add more style option and eye catcher as well this very important I think so Review Source TM Thomas M. Digitalmarketing Manager Management Consulting Used the software for: ### "A top Tool for all Websites and must have for Onlineshops." July 5, 2017 5.0 A better Support for our Customers. And a better customer loyalty. Pros Easy to work with it. A modern Design and many Options for Individualisation. Make absolutely sense to use Userlike. Cons The same Login for all Operaters (Admin, etc.). I would like a special Login only for Agent Operators. Review Source VR Verified Reviewer Communication Manager Education Management Used the software for: I used a free trial ### "Very easy to use !" April 2, 2019 5.0 Pros Userlike is very to use and to install on your website. In just a few minutes, our teams could try it online. No support needed, everything is very intuitive ! Cons As our teams have been using the software only for a few days, we do not have any bad feedback at the moment. Review Source MR Mauriec R. Head of ECommerce Chemicals Used the software for: Less than 6 months ### "Instant contact with your customers" December 13, 2018 5.0 We are an online business and the only contact we have to the user is the shop and the product description itself. Just a few percent of the users try to contact us by phone us. Now we have at least double the amount of contacts via Userlike. It really works and thats the main reason to stick to it. Pros I like the fact that the users really use this software to get in contact with my company. They use Userlike more than a phone call. Cons Its in some points a bit tricky to navigate. I would love to see some more customizable options. Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.