# Page 2 | Lime Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Lime Connect the right Live Chat solution for you? Explore 647 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews --- Lime Connect 4.6 (647) [View alternatives](https://www.capterra.com/p/131558/Userlike-Live-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 19th, 2026 # Page 2 - Reviews of Lime Connect ## Showing most helpful reviews Showing 26-50 of 647 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PA Pavel A. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Software that almost ruined our business" December 1, 2020 1.0 We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day. The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget! So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost! As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator). Pros Nice design, widget customisation features Cons Critical alert system not working properly. 240 off line messages not delivered to our inbox! Broken chat sessions: every request from the same client creates a new conversation! nonsense! The system stopped to send offline messages, but continued to send monthly invoices to the same main email info@... As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd! Review Source Response from Userlike January 6, 2021 Hello Pavel, I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you. I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases. We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future. Best regards, Francesca GG Guido G. Digital Marketing Manager & E-commerce Manager Furniture Used the software for: 6-12 months ### "If you're looking for a livechat, that's the one!" March 17, 2023 4.0 We've used it as livechat during the peak season on our e-commerce, and it has been very appreciated by our online customers who needed support on their orders. Pros It's livechat capabilities above all.Furthermore, it's very very quick to install and use it.And, above all, its pricing plans : extremely cheap and competitive with other similar tools. Cons If you are managing a website with multiple markets and you want the livecht to appear on a single market, you need to customize the script (and therefore you cannot do it on your own but you need to rely on your system integrator). Review Source Response from Userlike March 22, 2023 Hi Guido, Thank you for leaving a review! We're glad to hear that Userlike has helped you keep in touch with your customers. Happy Chatting! ME Matthias E. CEO Retail Used the software for: 1-2 years ### "Nicht empfehlenswert" December 1, 2023 1.0 Kann ich leider wirklich nur abraten - kein Kunden freundliches Verhalten. Cons Sehr unflexible Software. Wenig konfigurierbar. Kein korrektes Geschäftsgebahren im Kündigungsfall. Review Source Response from Userlike December 13, 2023 Hi Matthias, Thank you for taking the time to share your feedback with us. We would like to know more about your experience with Userlike and learn how we can improve. To do so, please contact us by e-mail at support@userlike.com. VR Verified Reviewer Project Manager Food & Beverages Used the software for: Less than 6 months ### "Easy integration and use but a bit steep price curve" April 16, 2019 5.0 Although it's kind of off-season for our business right now, we already have quite a few successful chats after a few days of testing. We expect this to rise further once we are nearing our business season again. At that point the chat, with a solid base of pre-defined text blocks, will be a great help with reducing recurring questions which would normally come in via mail. Pros Integration is done in 5 minutes or less. Just copy and paste a link-element into your site and you are good to go. All configuration for the chat widget is done from the backend which is very easy to use, so is the chat panel for agents. The chat also looks very decent from user perspective and can be further customized through a WYSIWYG-like editor. Pre-defined text blocks and download links come in very handy to deal with recurring questions. They can be imported throught a CSV file which makes it very easy to manage them. Lots of integration possibilites also enable you to connect the chat to CRM systems and more without much work. Cons The price curve is a bit steep in my opinion. When you want to upgrade from 3 to 5 seats, the price per seat doubles. If you really need analytics and messenger channels (those get unlocked with that tier) this might be fine, so your mileage may vary on whether or not the pricing is good or to steep. Admin users count as normal users though, so if you've got a "Team" plan with 3 users, you only have 2 agents when the admin user is not going to participate in the chat. On the other hand, I can't pass my admin account on to another agent, because that agent would have access to the backend. If administrative access and agents could be seperated from each other that would be great. Review Source VR Verified Reviewer President/CEO Used the software for: ### "Chat with your site visitors" March 25, 2018 3.0 Pros It was easy to set-up on our website as there is a WordPress plugin available in the repository, and the chat window gave good information. Cons The mantra of "Decisions not options" for software development has not made it yet to UserLike team. The number of decisions you need to make before you can set-up your chat successfully is to high to get to 'instant gratification'. What made it very awkward was that you as a support rep actually have to physically be logged in on the UserLike website to be able to be 'available' for a chat and respond to chats. A browser extension for Firefox or Chrome would take care of that issue. We would have wanted a few more settings available on our site to modify, and stay on our site. We opted for a on-site installation of another system at the end. Review Source Nguyen H. Marketing Director Financial Services Used the software for: ### "Good value for money in overall despite few instabilities in oeration" March 7, 2018 4.0 A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use Pros Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business. Cons A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online Review Source Tony T. Operations Manager Information Technology and Services Used the software for: 2+ years ### "Simple to set up and use" November 7, 2018 4.0 With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code Pros The features and integration options are what made Userlike our first choice of chat app Cons The trial period a bit short to properly evaluate before signing up to a plan Review Source RB Rached B. Chef de projet Design Used the software for: 6-12 months ### "Intégration facile" January 18, 2024 5.0 Pros Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client Cons En réalité rien, tout cela est dû à mes attentes Review Source Response from Userlike January 24, 2024 Hi Rached, Thank you for your review. We're happy to hear that you're enjoying Userlike. Happy Chatting! James S. CEO Internet Used the software for: Less than 6 months ### "Use this for webchat on a busy site - does a great job" November 8, 2017 5.0 contact with sales leads that otherwise we would have missed - they are reluctant to fill out a form and mostly are just looking for some reassurance about their product selection. A little reassurance results in a sale instead of an abandoned cart. Pros Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive. They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form. Works with standard desktop chat clients, so online/away works really well. Cons The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer. The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank. Review Source Mladen P. doctor Hospitality Used the software for: 6-12 months ### "Great way to be in touch" January 26, 2021 5.0 This platform helped me to improve my business, increase my sales. Its really easy and fast to connect with my customer through live chat. I really suggest to everybody to try it. It will really help to them in their business. Pros It is great way to build customer relationship through live chat platform. Cons It will be nice to have mobile app for IOS and test time should be little bit longer. Review Source Response from Userlike February 2, 2021 Hi there, Thanks for your review! We're happy to hear that you're enjoying Userlike. Regarding the app, we definitely understand that a mobile app might be helpful for some of our customers.We're planning on building one in the next year! :) Alexandre R. Dirigeant Used the software for: 6-12 months ### "Efficient and easy to use" November 29, 2017 5.0 Pros Implementation is very easy and the widget works perfectly on every browser. It was immediately adopted by our customers who declared they were reassured to be able to chat with someone human to discover our products and confirm their order on our website. Cons We sometimes forget to log in to the chat panel. This is entirely our fault but the result is that the chat widget doesn't appear on our website at all when this happens. But we could set the software so that a contact form appears instead. Review Source Aditya G. Founder Used the software for: Less than 6 months ### "Simple, Elegant, User-Friendly, & filled with Features." January 22, 2018 5.0 Pros I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for. The best things about UserLike are: - Easy to set up. - Affordable pricing. - Ease of use. - Feature packed. - Customer Support is just awesome. Cons There aren't really that many cons for the tool itself, but a few of them I'd point out are: - No smartphone apps. - UI/UX of the Chat panel could be better. - Takes some time to tinker with everything and get it to set up the way you want. Review Source Ahmed A. Writer Used the software for: 6-12 months ### "Provides us with key analytic insights. " January 20, 2018 4.0 Pros Userlike provides our business with analytical insights into customers who visit our website. From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward. Cons Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users. Review Source rT rachid T. RIB Art Arts and Crafts Used the software for: 1-2 years ### "user like good software really" February 16, 2023 4.0 it was a good experience i use it for sharing files and chat online Pros i did like that it has a good menu and easy of share files and chat online Cons i did like least that it's a little bit difficult on the mobile phones Review Source Response from Userlike February 22, 2023 Hi Rachid, Thank you for your review! We wish you success and have fun chatting! Lisa G. Collections advisor Financial Services Used the software for: 6-12 months ### "Very easy and sufficent way to help our business" February 23, 2017 5.0 We signed up to Userlike sometime towards the end of last year, very impressive so far. We havent had a single issue with this app, however if we have a techincal fault the staff has always been brilliant at resolving it very quickly. This is so easy to use especially for an internet based company like ourselves. Pros Easy, quick, sufficient, great addition to our business, multiple users can be added under one account, very fairly priced. Overall really happy :) Review Source Neil C. Sales Executive Construction Used the software for: 6-12 months ### "Great Product" February 22, 2017 5.0 Use this daily to communicate with browsers on our website. Inquiries have risen since we have started and great to get immediate feedback on our service and website from visitors. Pushing our company to upgrade to benefit from more features. Keep up the good work. Pros Ease of use Quick application Nice interface Cons Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings. Review Source VR Verified Reviewer Customer Relations Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Userlike Live Chat" February 22, 2017 4.0 The set up looks good and is very easy to use. I wish they had a search section to look up past customer correspondences as this helps out with some customer service departments. Pros easy to use, organized, and retard proof. Cons no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live. Review Source Christoph K. Senior Online Marketing Manager Hospitality Used the software for: Less than 6 months ### "Great value for money chat application" December 17, 2018 5.0 Pros Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation. Cons Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now. Review Source VR Verified Reviewer Marketing Assistant Marketing and Advertising Used the software for: I used a free trial ### "Great tool to get started quickly" July 29, 2019 5.0 We want to get leads from our website earlier and also provide an additional way of support contact for existing customers. Pros I liked how quickly I was able to implement the chat tool on our website and the great customer support I received during that phase. All my questions were answered very fast and very detailed, so I never had follow up questions. Cons I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities) Reason for choosing Lime Connect Has a hubspot and a slack integration, which is our main internal communication tool Review Source Christoph H. CEO & Founder Used the software for: Less than 6 months ### "Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome" November 13, 2017 5.0 Pros Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go. Easy to customize: Change colors etc. in the backend. Easy to use: Login in a browser tab and you're online. Cons We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source). Review Source DB Danielle B. Graphiste Graphic Design Used the software for: 6-12 months ### "Userlike : une plateforme de chat en direct pour une meilleure expérience de vos clients" February 19, 2023 4.0 Pros Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile. Cons Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir. Review Source AR André R. Freelancer Computer Software Used the software for: 6-12 months ### "A Very Simple Userlike Review" July 8, 2022 5.0 Overall, Userlike is a great tool that I recommend to everyone. Pros Userlike, in my opinion is great for implementing live chat in any website. I recommend it to everyone! Cons I believe Userlike does what it promises, and, as such, there is nothing I least like about it. Review Source Response from Userlike August 9, 2022 Hi André, Thank you for your review! We're happy to hear that you're enjoying Userlike! Tom H. IT-Systemadministrator / Vertrieb Used the software for: ### "New Customer Experience with Userlike" February 21, 2017 5.0 We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel. Pros \- easy in use - awesome dashboard Cons Backend possibilty to change the header Offline Chat Messages Review Source Christian A. Assistant Director Leisure, Travel & Tourism Used the software for: 1-2 years ### "Quick Customer Service Plus It's FREE" February 15, 2017 5.0 I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience. Review Source Graham B. Managing Director Used the software for: ### "Generally speaking very good." October 24, 2017 5.0 A definite increase in conversions from the website. Pros It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent. Cons Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator. Review Source Similar Products Featured