# 1CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about 1CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/131566/1CRM/alternatives

---

# 

 1CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

1CRM

## What is 1CRM?

1CRM enables businesses to create long-lasting customer relationships with the most intuitive, customizable and cost-effective customer relationship management (CRM) solution on the market. By focusing on a comprehensive and easy to customize CRM solution, 1CRM is putting tailored-fit CRMs within reach of businesses everywhere. 1CRM stands out for its inclusion of Order Management, Service Management and Project Management within its CRM framework - including timesheets and expense reports.

## What is 1CRM used for?

[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)

Overall rating

Based on 57 user reviews

Reviews sentiment

Positive

81%

Neutral

16%

Negative

4%

Starting price

$15

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for 1CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://1crm.com&name=1CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### 1CRM

4.3 (57)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$15

Per User, Per Month

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (54)

Ease Of Use

4.0 (951)

Value For Money

4.3 (39)

Value For Money

4.2 (774)

Customer Service

3.9 (45)

Customer Service

4.0 (746)

## 1CRM alternatives

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Highest Rated

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Billing & Invoicing

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, manage, and send invoices or bills to customers

Calendar/Reminder System

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Notifications/alerts for upcoming events or tasks

Customizable Fields

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Lead Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Sales Pipeline Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Pipeline view and tracking lead status

Search/Filter

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

1CRM 71 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

A record of all activities within the system, including user access, changes made, etc.

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Track products that are for sale at a reduced price or part of coupon promotions

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Form predictions based on past and present data/trends

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Automatically identify and save contact information of potential customers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Notifications via mobile devices

Manage and handle various international currencies

Manage and support multiple languages

Track all opportunities for potential sales and convert them into recurring revenue

Manage and track customer orders for goods, investments, or any other purchases

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals.

Present a catalog of inventory that customers can view

Plan and coordinate all the resources, costs and time needed to execute assignments

Estimate or forecast of a future scenario based on the study of present trends

Create, send, and track purchase orders and their statuses

Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity

Generate quotes or estimates for customers

Notifications that are delivered to users as soon as an event occurs

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Online portal through which end users can access the system, manage tasks, or obtain information

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, manage and track all task activities and progression

Organize customer data and accounts by user or geography

Log and record hours worked and costs spent to assist in billing and invoicing

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.0 (42)

4.0

Based on 42 reviews

## Pricing

Value for money

4.3 (39)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/131566/1CRM/pricing/)

Cloud Service (Startup)

$15.00

Per User,Per Month

It includes:

-   1 GB/User Storage
-   300 Accounts
-   750 Targets/Leads/Contacts
-   Host Country Choice
-   Standard 1crm Feature Set
-   Support & Updates

Cloud Service (Startup+)

$23.00

Per User,Per Month

It includes:

-   1500 Targets/Leads/Contacts
-   1 GB/User Storage
-   600 Accounts
-   Host Country Choice
-   Standard 1crm Feature Set
-   Support & Updates

Cloud Service (Professional)

$33.00

Per User,Per Month

It includes:

-   2 GB/User Storage
-   Host Country Choice
-   Standard 1crm Feature Set
-   Support & Updates
-   Unlimited Accounts
-   Unlimited Targets/Leads/Contacts

Cloud Service (Enterprise)

$39.00

Per User,Per Month

It includes:

-   2.5 GB/User Storage
-   Extended 1crm Feature Set
-   Host Country Choice
-   Includes Support & Updates
-   Unlimited Accounts
-   Unlimited Targets/Leads/Contacts

On-Premise Software (Startup+)

$17.00

Per User,Per Month

It includes:

-   1500 Targets/Leads/Contacts
-   600 Accounts
-   Standard 1crm Feature Set
-   Support & Updates

Value for money

4.3 (39)

4.3

Based on 39 reviews

## Integrations

[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

WordPress](https://www.capterra.com/p/131687/WordPress/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.9 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (45)

3.9

Based on 45 reviews

## User reviews

Overall rating

4.3

Based on 57 reviews

Filter by rating

5(32)

4(13)

3(9)

2(1)

1(2)

Mentioned topic

Sorted by most recent

RG

Ron G.

Managing partner

Printing

### "Support is very bad"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 12, 2024

Pros

Easy to use. Easy to setup. Easy to implement.

Cons

Any support questions are completely unanswered. Several days without a response. Absolutely no support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AL

Agustina L.

Ux

Food & Beverages

### "Ottimo !!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

February 1, 2023

Abbiamo sistemato leads che otteniamo da diverse funnels

Pros

Organizzare contatti duplicati che sempre è stato un problema

Cons

Non riuscire a condividere informazione

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Bernardo C.

Promotor de Eventos

Entertainment

### "La caña! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 11, 2023

Una excelente experiencia, sin quejas, desde la primera vez quedé encantado con su forma de trabajarlo.

Pros

Un software altamente sencillo para sus aplicaciones múltiples. Todo lo que está bien en el mundo de CRM.

Cons

No tengo contras, ya que cumple todos los propósitos, intuitivo y fácil de aplicar.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JT

Jennifer T.

AE

Marketing and Advertising

### "Great software for invoicing and billing; outstanding account management"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

August 18, 2022

I have used 1CRM only in the beginning stages. I am still working to utilize all the tools it has to offer. The ability to create invoices and streamline accounting procedures is great and I know I have only skimmed the surface of what this software can do. I look forward to exploring the inventory management and potentially sales forecasting tools.

Pros

The ability of the software to integrate multiple programs is great. The ease of creating an invoice on the spot is great for vendor shows and immediate accounting needs.

Cons

I haven't used the sales forecasting tools but think they would be very useful in the future. Looking forward to exploring that facet of the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

riadh r.

batal

Computer Hardware

### "Small business management software"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 11, 2022

Pros

It has everything marketers are looking for

Cons

Customer support is easy not fast May improve in the future become faster

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NE

Nick E.

Finance

Financial Services

### "A Good CRM for the Right Industry"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

April 1, 2019

Pros

1CRM is a very functional platform that offers a lot of additional features, such as order processing and (to some extent) project management. I could see how it would be a useful product for a small manfacturer or distributor.

Cons

From a technology-focused service business, 1CRM was not a workable solution for us. It is pretty clunky and not flexible enough to meet the needs required by our different workflows. For the project management aspect, this is also pretty clear--there is just not enough flexibility to meet the varied needs of the service industry.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SC

Shailesh C.

Digital Marketing

Computer Software

### "Best CRM for marketing autmation "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 29, 2018

Pros

1CRM has many features related to marketing automation, which help in capturing leads, send automated follow-up mails.

Cons

Missing of module designer feature in my Startup+ 1CRM plan which affect whole 1CRM functionality and features.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Phoa D.

Engineer

Accounting

### "1CRM software review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 22, 2018

Pros

Easy to use. Many function to input into system

Cons

Sometime for beginner it is hard to input enough info into system

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AI

Alin I.

PDG

### "An easy to use CRM when you are a beginner"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

October 3, 2018

Pros

Easy to use and start with. The support is fast, very professional and the price for a monthly plan is fair according to the features they offer.

Cons

The UI can more modern and some updates they offer seems rushed. Also the fact that they don't have an android application yet .

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

OF

Oliver F.

CEO

Computer Software

### "Reasonable CRM software for small businesses"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

July 9, 2018

Overall a decent product but could be narrowed down more to the crm functions for the best usage for customers.

Pros

A range of functions are readily available for small to medium organisations. The quote creation and invoice functionalities are a superb development. user interface is friendly and inviting and most functions are available, finally the customer service and support was fairly fast to respond with a robust solution.

Cons

There is a possible information overload scenario for many colleagues waiting to happen. The crm has functions developed out of the scope leading to less attention to detail in the actual crm functionalities.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/131566/1CRM/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)